Customer did not leave a comment.
HERMAN RCustomer Reviews for U-Haul Moving & Storage at Dupont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no improvement. The U-HAUL representative was very superb and helpful. Her team make sure I’d everything I needed for my long journey.
Othello KThey where very nice as fast service
TREMAINE IThe people here are beautiful people and are willing to help in an way possible!
DAVID AAwesome service
REGINALD WI just want to give a shout out to the store manager (Tai ? I'm sorry I don't know how to spell her name). She was personable, helpful, patient, and funny. She helped to make the entire pickup process smooth and pleasant. Thank you!
MARY KEverything was just as expected.
KEITH DVery customer friendly, service has been super.
CRUZ HGreat customer service.
MARVIN LThe lady who helped us (taheisia maybe) was absolutely wonderful, helpful, and incredibly kind! 10/10 would recommend!!
TYLER YGood customer service
Sheltry RWe were very pleased with the service and caring nature of the staff.
KAREN NThe staff took me 30 minutes early to check out and had me on my way quickly.
ANDREW HVehicle had some electrical issues, especially with the critical USB outlets for phone charging / GPS. This points to a breakdown in maintenance policy, these issue are sometime hard to detect but critical to the operator. Dash lights dimmed on vehicle unpredictably, and made it impossible to find Drive, Reverse, etc. had to do it by feel. No radio for first half of trip! Vehicle was good mechanically, and had a smooth ride.
JOHN PThe customer service at the location was fine but this is the second time in two weeks were I have rented a uhual trailer and it’s been a blow out in a tire. Losing time out of my busy schedule to have to wait for a repair. I feel I need to be reimbursed for this at this point
TARRECE WHooking the trailer to my truck would have been nice
AARON EGood experiance
THOMSON MThe fuel gauge was not functioning properly.
Raymond BCheck in person very knowledgeable
EBONY NExcellent service! Will come back again.
Wayne FCUSTOMER SERVICE WAS GREAT!!!!
REGGIE TStaff was excellent and extremely helpful! Deserve a raise!!
DIANDRA BTruck was more than halfway empty other than that it was amazing
CYNTHIA ONo complaints!
NICOLE LThe manager was excellent. The young man who checked me in should have more training and not be so concerned with personal matters and people
KEVIN PThe ladies at this location were fantastic!
ANDREW HFill up the vehicle with gas and clean out the trash from the truck I had to throw a bag of trash from the back of truck
MARY CThe representative was very cordial and made the process easy. The truck was clean and overall the process was great. I would use this service again and recommend to others
JAMEEN SJust keep up with the great customer service your team has!
BARBARA CRight now I can't think of anything I was satisfied
EMMA JT was delightful
ASHLEE BOne employee was completely rude one nice the rude one when I wanted didn’t greet practically yelled do u have a reservation then answered a phone called stayed on call for what seemed to be excessive time I arrived to pickup van before 9 didn’t leave till close to 10 had gone make a deposit because I was charged upfront I have used uhaul several time never paid full upfront alway when I finished also wasn’t informed of the additional charges bad expierience all round no name were given to me I was called by my first name tho
CINDY GThe U-Haul associate took the time to make sure truck was clean before we used it! Very nice and helpful!!
ANIKA PThe manager was kind and very professional with handling my transactions with the U haul Business., she handled all my needs and concerns
Esther L | First ImpressionsTy was very professional I appreciate her good customer service.
RENE WNothing. Customer service was excellent as well as the equipment
NAJLA SGreat Customer Service
VAN Dthis people are great !
RUDY BOnly place I will use
Latanya L | Overall ExperienceVery good
JOHN YCustomer service always excellent, especially from Manager.
IVA MAt both locations both managers were excellent and very professional and I appreciated the help and recommendations provided when moving to our first home.
CHRISTOPHER AGood customer service 👍
DUANE HMy rental experience was excellent. The trailer was available at the time and location that I preferred and the staff couldn't have been any more helpful. I will use this location in the future for any of my needs.
TERRY RN/A
EDWIN DGreat experience. Both the management and staff went above and beyond. Thank you guys!
Cornelius TService quality of the truck was excellent
RONALD DExcellent service, very kind and very patient! Highly recommended!
ANDRE CThe general manager was amazing and very helpful at this location
Cameron WCustomer service agent was was very helpful and polite.
Sandra V | Overall ExperienceContinue doing what you do. Providing excellent customer service.
glen hCapri and Vontermisia are great , welcoming , and extremely helpful . 10/10 thanks for everything
JAMARCUIS MVery helpful, courteous and truly went the extra mile to get us in and out quickly
BRIAN LThis location is the best. Always professional, courteous and above all else, friendly.
JOSEPH MExcellent customer interface with the lady at the front desk!!!!!
JOHN GTaheisha was very helpful. She made it one of my most easiest and fastest experiences I have ever had at U-haul.
JUAN CAlthough he was nice, he was certainly very preoccupied.
JOHN ROverall the location has improved over the last few months. However at some times the vans interior are clean but exterior are dirty (muddy)
KYLE EExcellent customer service!!! By far the best U-Haul location I’ve been to in Richmond, Va.
ANGELA BIt was quick service and friendly
KENETH MTy was dynamic and professional. Plus, a great personality.
THOMAS LU-Haul employees were very friendly and efficient. I was only there a few minutes.
MICHAEL STaheisha Brower absolutely took care of me and my mother. I moved my mom from VA to FL the week before Christmas (yikes!). Taheisha found our truck and trailer when it was mistakenly at another office, her customer service was impeccable. We had many trials and tribulations during the trip with the trailer but they finally got taken care of - Taheisha "made it right!". Thank you so much, you're a jewel.
Tamara SService was perfect!
GREGORY PI appreciate the great customer service I receive and the help I receive
ROSE C | First ImpressionsHeather and Jimmy were very helpful. Kind, courteous and went above and beyond to make my move out experience smooth and easy.
Marcellus A | Overall ExperienceMy experience with U-Haul storage was great. I never had any bad experience with u all. For all the years I stored my goods with u all I had no bad experience. My experience was great. Thank u
linda h | Overall ExperienceTy did a really nice job explaining the details of the rental agreement. She looked out for a convenient storage space. Thanks to her thorough follow through I am able to relax for this part of the move.
Kevin A | First ImpressionsI had no problem with the storage unit. One thing I would fix is your on line app. It's confusing!
wood w | Overall ExperienceManager Tye was very helpful. She assisted me in determining the storage size I needed. Several employees greeted me as I was being helped, and everyone was very polite.
Tonja M | First ImpressionsStaff and Management worked hard to make sure we had everything we needed from the time we placed the storage order all the way out the door! Extremely friendly! 10/10 service! When we got to our storage area it was well cleaned and maintained. They even went the extra mile since we had booked a one way truck in making sure we could turn in the truck there. Very grateful for them helping us save time and energy.
stanley h | First ImpressionsGreat experience!
aja r | First ImpressionsI want to say thank you at specially to the marketing manger and Megan they are awesome. The marketing manger DuPont was so helpful she fixed what the other person well staff miss told me. I’m so thankful for the marketing manger and Megan. Awesome supervisors they are great. One point I had or needed to pay with two spiky payments staff told me no but Megan was willing to work with me that time and between the marketing manger I bevive Cynthia if not correct name DuPont chesterfield va that lady who completed 10 years with U-Haul her she is awesome!!! Thanks to both of you!!!!!
rachelle b | Overall ExperienceBEST experience ever!!! Thank you so much to Isaiah Vannote the manager... He was super awesome.
ALEXA S | First ImpressionsI wished they offered military discounts.
Shayan S | First ImpressionsI ordered a lock for my storage unit and it was never left in the unit the office was closed had to go purchase one so my stuff was locked and secure.
KENDRA G | Online Move InThe customer service is amazing
Kristina H | Overall ExperienceMore expensive than others.
Clarence D | First ImpressionsEveryone there was helpful, understanding and professional
David S | Online Move InI love Keisha that work at my location. I have my stuff was very nice and helpful and understand everything I was going through.
Sarina G | Overall ExperienceThe woman staff at this location is rude and unprofessional.
Rashida G | Overall ExperienceI love uhaul, they have been the go to moving/storage/rental company my whole life. You guys are consistent and client satisfactory.
Mercy B | Overall ExperienceBoth ladies were awesome from the beginning to the end.
Chad K | First ImpressionsDue to excess card n poor staff did not have 24hour excess finally reaching store mgr it got fixed
Joseph R | Overall ExperienceI experienced issues with a certain individual for saving card that wasnt in my auto pay without my permission. That was my biggest problem. I also was overcharged for a Uhaul and never got refunded. Other than that most of the staff was professional and helpful .and the place itself was clean and organized.
Dana C | Overall ExperienceI came when I got evicted and for a few months I was not in a permanent position at the time but now as of 2 weeks ago I am.... they assisted me in avoiding my units to be put up for auction cus I was out of clues on what to do and they help me keep my units THANX🌹-Nicole L
nicole l | Overall ExperienceExtremely helpful. Only thing is the rental with all the extra fees was more than I had planned. Otherwise everything was great!
rosanne m | Overall ExperienceThe only issue is the mice
DEBORAH H | Overall ExperienceI was told they didn't have mice. When I walked in on June 3rd @3:30pm a mouse greeted me in the hallway. So I asked for a refund I just rented last week. Thank goodness I didn't bring my stuff there. I don't have mice nor do I want them in my home.
Doris P | Overall ExperienceThis was my first time in years dual using a storage, I was fine and normal with it, but my friend was concerned that the boards at the bottom and top were really roughed up, but she utilized it anyway, might want to consider this one replacing some of the boards so it can hold furniture.
Deanna B | Overall ExperienceThat was very thoughtful
Tyrone R | Overall ExperienceI am really grateful for the rent now option. The only thing I forgot to request was 24 hour access and add that to this unit as well.
Deanna B | Online Move InManagement was bad a few months ago when I had to have my lock removed... I paid the lock Smith personally and was still charged the next month. I brought it to the managers attention he blew me off and said he would investigate it and never remedied the situation..
Kenneth H | Overall ExperienceGreat place and great people.
Denise A | Overall ExperienceMr. Joe was Excellent in his work and I appreciate all his help
Mercy B | First ImpressionsThank You Aaron and staff for your great customer services keep making it happen.
Chiquita L | First ImpressionsGreat services from both guys who had assisted me. I can’t remember their names but they were both great and excellent customer service. Great team you guys.
Jessica C | First ImpressionsGreat customer service
RACHELYVETTE S | First ImpressionsThanks!
PHILSHANDA W | Overall ExperienceYes I would recommend this U-Haul the staff was very friendly the manager as well very helpful nice clean establishment very professional.
Denise A | First ImpressionsUnit at very end near street. A pile of trash right around the corner from unit. Concerned about the security of my unit as there's no gate enclosure.
rosanne m | First ImpressionsMy bin was outside all of my stuff had pollon all over it I used u haul before and I never had a problem until now ,,but I will never use a outdoor storage again at the dupoint storage,I will recommend others to use,just not the outside units
Shirley R | Overall ExperienceSeamless process, friendly staff! Overall good experience from move to storage!!!
LAMARANDRE B | Overall ExperienceI always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. Thank you!
Donvell A | Overall ExperienceGreat customer service.
Michelle C | First ImpressionsThe screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras. No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time. The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean. Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available. Thank you.
ann f | Overall ExperienceVery nice and helpful staff!!
Suquesta W | First ImpressionsEs muy buen. Lugar me encanto es privado y limpio
Alejandro S | First ImpressionsMario was a great and very knowledgeable staff!
bowman i | First ImpressionsVery pleasant and helpful.
Vanessa E | Overall ExperienceI canceled this morning.
Vanessa E | First ImpressionsThe attendant that assisted me helped me tremendously. she was excellent at n her position
Esther L | First ImpressionsClerk was very professional and was a great help to me. Highly reccomend
PATRICIAHOWARD B | First ImpressionsSuper friendly and helpful, slow computers however, making checking time consuming. People were awesome.
AUTUMNSEARS F | First ImpressionsMs. Shirley was friendly, kind, and very polite.
Tina W | Overall Experience.
Nicole P | First ImpressionsThe staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.
Alexis S | Overall ExperienceVery very helpful and i really appreciate that!!
VANCE C | First ImpressionsCard stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on
Nakeisha H | Overall ExperienceI have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn’t believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.
PATRICIA S | Overall ExperienceStaff was kind, accommodating, and cooperative.
Renee T | First ImpressionsCompany continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap
shirley w | Overall ExperienceThe only challenge we experienced is our passcode to enter the facility did not work.
Sherill B | Overall ExperienceThe storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Aysia W | Overall ExperienceProvide unsubscribe link in email
Thomas J | First ImpressionsExcellent staff and facility. I would highly recommend you.
Kris S | Overall ExperiencePlease make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
Valarie F | First ImpressionsThanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
madeline m | Overall ExperienceThe employees are great, but just need more of them on the weekends.
James J | First ImpressionsThank you for your service.
frances m | Overall ExperienceThey were very welcoming. And was able to help at all times of the day.
Christopher P | Overall ExperienceAs always I am 💯 satisfied with the staff trucks and service
Chris W | First ImpressionsRats got inside the storages and ate my clothes
geraldine g | Overall ExperienceHave very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
Sierra H | Overall ExperienceThe GM at this location was helpful and resourceful!
Chasmine B | Overall ExperienceStaff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
eve t | Overall ExperienceVery goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
James J | First ImpressionsService was excellent.
James S | Overall ExperienceEvery one in office was very well mannered and respectful and helpful.please give them a raise
sandra v | Overall ExperienceN/A
Lyndon D | First ImpressionsGreat job
Mary a | First ImpressionsUnit smells and has a rat trap in it, not comforting
wendy q | First ImpressionsLong wait and understaffed.
David T | First ImpressionsAlways agreed to any requests made
virginia f | Overall ExperienceGreat and immediate customer service
Stephen H | First ImpressionsExcellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
DESTINY W | First ImpressionsNone
doretta s | First ImpressionsThey said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
BILLY S | Overall ExperienceCustomer service was excellent great communication and very helpful.
Stacy S | First ImpressionsThe service there was really excellent. I would highly recommend that location.
Margaret a | First ImpressionsGood customer service
Thomas R | Overall ExperienceI had storage there for 6 years and very friendly staff and secure grounds.
RAQUEL B | Overall ExperienceTerra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
Angela A | Overall ExperienceThe facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
Wilma M | Overall ExperienceThanks!
PATRICIA W | Overall ExperienceThe woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
Daniel J | Overall ExperienceNisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
EVE L | Overall ExperienceOk
rodney p | Overall ExperienceI would not get another storage unit with U-Haul
antoinette f | Overall Experienceno elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
Tracey T | Overall ExperienceYes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
ALVIN H | Overall ExperienceMe rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto
Eva M | Overall Experience