I moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.Melissa H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at El Camino Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AwesomeADDIE L H. | First Impressions
Thank you for being so accommodatingjames y. | First Impressions
The evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartmentDeviaun D. | Online Move In
Customer did not leave a comment.Jeanne M. | Overall Experience
The people that run that uhual and storage are awesome!!!Amy C. | Overall Experience
Customer did not leave a comment.Fredrick D. | First Impressions
Customer did not leave a comment.Edward A. | First Impressions
Customer did not leave a comment.Gabriella B. | Overall Experience
David Hartman is great and so his staff. Always took the time to helpKenneth T. | Overall Experience
Staff are always friendly & helpful & nice. Thank you.Tristesse G. | Overall Experience
Customer did not leave a comment.ALLEN O. | Overall Experience
Customer did not leave a comment.Conni N. | First Impressions
This was great. Will use this again if I need storage. Thanks you guys!Alicia J. | Overall Experience
Customer did not leave a comment.Sarah T. | Overall Experience
My storage experience was superior! Staff, and especially site manager, David Hartman, were friendly, professional, and extremely helpful, going far beyond my expectations based on experiences at other facilities. I recommend them wholeheartedly and without reservations. Ernest Garcia, Carmichael, CAERNEST G. | Overall Experience
I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raiseBeatriz C. | First Impressions
I accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!Linda G. | First Impressions
The staff and manager were patient and helpful and made for a painless experience.Andrew T. | Overall Experience
Customer did not leave a comment.Aaron S. | Overall Experience
Customer did not leave a comment.William S.
Customer did not leave a comment.Charles K. | First Impressions
Really hard to get in contact with local office, call goes to central answering center or so it seems. Also we gave plenty of notice through email after responding to an email, and never got a response.Richard M. | Overall Experience
David was very kind. The facility was clean. Hopefully I will not have to store again but if I do I would use them again.Jan B. | Overall Experience
I WAS WITH THIS PARTICULAR SITE FOR A VERY LONG TIME AND NEVER HAD A PROBLEM. THE STAFF WERE ALWAYS VERY FRIENDLY AND TOOK CARE OF BUSINESS.RAMON B. | Overall Experience
Your prices were NOT competitive. Way higher than others.Lisa P. | Overall Experience
Customer did not leave a comment.mark c. | First Impressions
Well i was told that i had to leave at 9 pm when normal business hours are from 5am to 10pm but this is after i had just paid extra to have 24 hr access so that i could gain access to my tools for work when i need them. He then told me to leave in the middle of me off loading my stuff.. On top of that he said that my key wouldn't work anymore and would refund the extra i paid for 24 hr access. But instead charged me again for the 24 hr access that i have previously paidJustin M. | First Impressions
Customer did not leave a comment.Lori M. | Overall Experience
ThNk you for four years of excellent service .Blanca R. | Overall Experience
Customer did not leave a comment.Komera N. | Overall Experience
Worse than poor they deducted money from my account to pay my storage without my permission 3 times, then I mailed in a check they took my check and turned it into a a automatic deduction with the same check number!! They never answer the phone I WILL NEVER USE UHAUL AGAIN AND I AM GOING ON EVERY SOCIAL MEDIA PLATFORM TO TELL EVERY PLATFORM I HAVE HAD THIS PROBLEM FOR 3 months I had to speak to headquarters for a whole MONTH,Deborah K. | Overall Experience
Customer did not leave a comment.vernon g. | Overall Experience
5 Star rating Customer Service for David & Jennifer⭐️⭐️⭐️⭐️⭐️Claudia T. | Overall Experience
I would like to mention manager David Hartman for his excellent service. When I first rented the unit, I needed movers on very short notice, and he recommended great movers who did a great job at a fair price. When a national moving company was emptying out my unit, and I was in another state and could not be on-site due to COVID, he was very helpful acting on my behalf. That was a very stressful situation for me, but he handled things very well so I didn’t have to worry so much. He’s one of the best managers I’ve ever dealt with! Thank you, David Hartman!Diane M. | Overall Experience
The rubber door seals on the outer units were extremely warm and it let in a lot of dust and dirt. Other than than the staff and facility is well maintained.Christina A. | Overall Experience
They were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100% alsomeKayla C. | First Impressions
David and his crew were amazing help..Sofia C. | Overall Experience
Customer did not leave a comment.Pamela T. | Overall Experience
Customer did not leave a comment.Pamela T. | First Impressions
Thank you very muchBaraa A. | Overall Experience
never had any problems .outside was always clean the manager is very and very helpful. my only complaint is when i move my stuff out i noticed rat poop all over my stuff and all in the storage unit itself. i think that they need to get this under control and they need to let customer know that they have is problem ,cuz i would have bought some rat food to put in my unit.i just hope my stuff is not messed up.and i was paying $200. a month for this very disappointed i will not recommendDe Borah P. | Overall Experience
Thank you for your service, if I ever need it agin I’ll be more than happy to contact youLuis M. | Overall Experience
Second time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operationPatrick P.
Customer did not leave a comment.William M.
Friendly staff. Very easy to sign up as well as to end my contract. Prices were good (especially considering the first month was free after I rented a trailer).Amy T. | Overall Experience
David, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.Lisa R.
Customer did not leave a comment.Pi H.
Great staff!!!Milo H. | Overall Experience
Customer did not leave a comment.Robert H.
Best storage place in TOWN!!!!Cody S. | First Impressions
Staff is very nice and willing to help out if needed. Very clean property.Gloria M. | Overall Experience
Easiest U-Haul rental I've ever had.Patrick P.
I had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.Marcia P.
Customer did not leave a comment.Christina H.
Jennifer was absolutely incredible to work with. I stopped by twice and had lots of questions and she was very kind, knowledgeable, and professional. The mgr David was also very kind and helpful.Lori M. | First Impressions
Nothing very clean Excellent Customer ServiceJosa C.
The agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100% professional. I will recommend this site to anyone that is moving. Thank you so much.Margaret M.
Staff were congenial and very helpful. Great experience!Patricia C.
If I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn't even need a dolly anyway so it didn't matter.John J.
Very kind and helpful employees!Katlyn M. | Overall Experience
Very quick and helpful. The manager was very friendly.Allen L. | First Impressions
I have used this location several times. The staff is extremely knowledgeable and professional.Marian H.
They did a great job, I was happy with their service!Gene Z. | Overall Experience
Customer did not leave a comment.Kenny L.
Customer did not leave a comment.Trystan C.
The staff always went above and beyond. They were friendly and resourceful. I would definitely rent from them again as well as recommend family and friends. The facilities are extremely clean.Eden W. | Overall Experience
Customer did not leave a comment.Kathryn P.
Perfect!Robert H. | Overall Experience
Customer did not leave a comment.Robert H.
The rep who helped me was GREAT! He was very through. This was a great experience.Cheri R.
Thank you for the wonderful customer service ?????Israel F.
Great customer service, very friendly staff..Paul W.
No improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...Robert P.
Look under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!James H.
Thank you. If I ever need storage this is where I will comeSandra M. | Overall Experience
Customer did not leave a comment.Brandon V.
great service....jennifer was very efficient, not like the staff at the el camino locationTamara M.
Staff was always willing to work with me.Brendan W. | Overall Experience
Dave and his staff were super friendly and helpful. I would definitely recommend using Dave’s storage units!christine s. | Overall Experience
Both the male & female manager(s) were very helpful to me in renting in advance & on my pick up date.cynthia s. | Overall Experience
The manager was very helpful.Cynthia S.
Management seemed really solid and the couple of other employees I talked to were always friendly. 10/10 would do againCurtis W. | Overall Experience
Manager/owner and district manager did a great job. Was in and out in no time!Jill F.
This location is always great to work with !Kathryn P.
Customer did not leave a comment.Andrew F.
I've been using storage places since 2008. This has been my best experience. Excellent price, helpful and friendly staff. Later gate hours than most, which is ultra helpful.MICHAEL C. | Overall Experience
Keep doing what they do best, Great Customer ServiceJuanita E.
David was very helpful. Great employee!Joshua S.
Customer did not leave a comment.Veronica R.
A little more expensive than other places that I looked at but was patient, kind, offered great customer service from both of the gentleman that assisted me.Brenda H. | First Impressions
Very helpful from start to finish.LaToya B. | Overall Experience
David and Jennifer went out of their way to accommodate my trailer and storage needs. Thank you!Kellen U. | First Impressions
Customer did not leave a comment.Joshua N.
I dealt with Adam, he is so professional and detailed organized. The facility is so clean and secured.Mohammad B. | First Impressions
The service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!ERNEST G.
Entire staff was kind, helpful and professional. Thank you David & staff.Tahara C.
Excellent service by the manager, David Hartman. He made the process as stress-free as possible. I would definitely recommend this UHaul to my friends or anyone needing a storage unit.Diane M. | First Impressions
Upon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.Vera H.
The person at the front desk did a job over and above what I could possibly expect from any facility and I'm truly grateful for it. Thanks so much.Lauren S. | Overall Experience
Great staffRyan A. | Overall Experience
No commentGuy C. | Overall Experience
The owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lotHares R.
Fast and efficient service. These guys have it streamlined. Very good experience.Mark H.
Good people. Thank you very much.Rusty K. | Overall Experience
David is the very best uhaul employee you have please let me make myself clear nobody in this area is half as good as this person.Robert S. | Overall Experience
Great service! Affordable and convenient to use. Thank you.Gela A.
Everyone was wonderful! Treated us like family and always took care of whatever our needs were.Brittani E. | Overall Experience
Pleasant staff, well kept environment and staff was very responsive.Karen J. | Overall Experience
Excellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come againDavid H.
Clarify the difference in this location more. A shuttle service would be nice especially in the evenings.Vanita S.
Rental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.Kenneth L.
Super helpful. I had a lot of questions and they had all the answers. Love the extended hours, compared to other locations, where I can take my stuff to storage after it cools down in this summer heatchristine s. | First Impressions
Scheduling online was very simple and the employee at pick-up office was very polite and helpful. Very nice to have such well mannered staff and ready to help any other way if needed.Guillermina P. | First Impressions
Uhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!William M.
Great ???? Customer service friendly, have the van already to go ,would definitely go back.Andrew N.
disorganized and slow...over charge on gas!Robert S. | Overall Experience
Good customer service and friendly people.CONCEPCION W. | Overall Experience
I can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.William M.
Friendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.Diane B. | First Impressions
An espresso bar with gelato would be nice!William M.
Very friendly and efficient staffLisa T.
Trailer broke down twice on me delaying me 2 daysCandice J. | First Impressions
Customer did not leave a comment.daniel F.
Excellent customer service, as always. I'm looking forward to our next trip!Bill M.
Customer did not leave a comment.Dawtanya C.
The only knowledgeable General manager in the area. Really helpful and easy to work with.Robert S. | First Impressions
great customer service.i got there and the storage unit i reserved was to small and the manager was able to find a bigger one and apologize for my inconvenience .i appreciate he took the time outDe Borah P. | First Impressions
Received 5 texts and 4 calls â€œto confirm my reservationâ€ during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I'd done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I'll never use this location againMichael M.
Great customer service.Lolita S. | First Impressions
Jennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.Amanda S.
Customer did not leave a comment.Jennifer R.
The best experience I ever had renting a truck. David was a pleasure to work with. I would highly recommend this location.Thomas F. | First Impressions
The only problem I had was: inside of truck had a lot of blood, some of the blood was smeard! Scary, I feel that something bad happened in the inside of the truck!Carolyn D. | First Impressions
Customer did not leave a comment.Tracy S.
Great service, very friendly.Adam W. | First Impressions
Employee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.Laura W.
Customer did not leave a comment.victoria D.
This facility was nice and clean. The staff was friendly and helpful opened up a unit and it was a little dirty so they put me in a different one. Awesome experience to go the extra mile.thomas r. | Overall Experience
Very HappyDanny H. | Overall Experience
Staff is professional and customer service oriented.Lisa C. | Overall Experience
Excellent service always from a great manager and staff, Dave Hartman!Bill M.
This location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!Tina M.
Thank thank you for all you done for me and thank you for a compliment a compliment me to be a tenant at your storage place thank you so much I really appreciate it child and I'm looking forward 2KIM G. | Overall Experience
I was impressed with Dave. I watched as he dealt with a demanding customer on the phone. He was very cool and calm. He was also very helpful to my family and I. This guy should be promoted. He isassetGeoffrey S. | Overall Experience
The staff are courteous, kind, and helpful.David T. | Overall Experience
Customer did not leave a comment.Alvin P.
Very curtious and fast... The clerk's were very polite and helpful....Richard H. | First Impressions
Very friendly and professional! They appear to take the job they do and the service they provide very seriously!Gene Z. | First Impressions
If I ever need to use a storage facility again I will most definitely go back to this place. Thank youYolanda M. | Overall Experience
Customer did not leave a comment.VALERIE S.
Extremely friendly and helpful. Wish more U-Haul places were like this one.Alexandru M.
Definitely will be a returning customer. Very good customer service experience.Natalie S.
Customer did not leave a comment.Enrica B.
This place is the best. The manager David is always so kind. All of the staff are wonderful. They have always went above and beyond to be friendly and helpful. I highly recommend using this place.JESSICA D. | Overall Experience
Deseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.Jean R.
Customer did not leave a comment.adan A.
Team was very helpful and patient with me as a newcomer to Sacramento. They provided directions during my drive to that location as I got lost several times while in route. And helped me get back.Roberta F. | First Impressions
David is always great to work with!Robert H.
They went above and beyond to help me when I needed it most!Corinna G. | First Impressions
The staff were super knowledgeable and full of class. Fun and yet professional. This U-Haul location is hidden away in a somewhat questionable residential neighborhood but what a diamond in the rough!Kayla D. | Reservation
Everyone was good.mary W.
You Guys Rock!James V. | Overall Experience
Already doing a fantastic job. Checking in and out was easy.bernadette M.
With the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.Ann L.
David and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!David H.
Very professional/ nothingMary C.
No need to improve on excellenceMargareth J.
Customer did not leave a comment.SARMAD A.
Everything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!Juan T.
Making it more clear of the location address. The name is similar to the other location on El Camino. Thanks.donna P.
Lighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!Parva Z.
Customer did not leave a comment.Weston W.
Customer did not leave a comment.James D. C.
My mom had stroke while i was driving the truck back to Sacramento Ca. She flew in the day before(July 26), David allowed me to leave the truck, locked inside facility so I could get to the hospital.Navida B. | Overall Experience
The staff was very nice and helpful...Dorothea P. | Overall Experience
Customer did not leave a comment.Michael A.
Hard to find, due to similar UHaul Service Centre closeby.Thomas P.
Customer did not leave a comment.dawn G.
David was very helpful and made this transaction simple and accommodating!Dorothea P. | Reservation
friendly staff prompt professional attitude top of the line equpmentLeanne D.
Staff were helpful, informative, and pleasant!David H. | Overall Experience
Great customer service!Thomas R.
Although not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.Jeffrey G.
Dont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.prudence P.
Staff was excellent to work with and very friendly. Great facility.Ryan A. | Overall Experience
Dave is a great Manager , friendly and personable with a no-sweat attitude. The staff was very friendly, my storage experience here was more than satisfactory & i’d recommend this location to others.Ed G. | Overall Experience
Customer did not leave a comment.Robert H.
Staff was amazing and helpful whenever I had and issue with U-haul getting trailers... they tried to solve my problem.karl Z. | Overall Experience
Very pleased with the service and facilities. Staff was incredibly pleasant and helpful with every interaction. A really well-run operation.Nicole E. | Overall Experience
This location is tops!! Thank you!uhaul S.
Excellent service and very friendly. Thank you!!!!!Ed C.
Customer did not leave a comment.Newalow W.
David is a very good professional employee. He's a great asset to the Uhaul empire.Navida B. | Reservation
This U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.Ken L.
The manager and his family were very helpful and friendly. I hope they are paying him well.JOHN T. | Overall Experience
Customer did not leave a comment.Thomas R.
This was an outstanding experience. Great people, well run facility. Best experience ever at a storage facility, actually this was the best business experience in a long timeBruce M. | Overall Experience
Inconsistent, extremely rude and unprofessional. Vivika was horrible to me. I would give details but am not able to because of the character limit in the comment box. Disgusting behavior.Janine V. | Overall Experience
Employees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.Patricia T.
The owner was a great help.Kimberly C.
No commentjavier r. | Overall Experience
Thank You for accommodating me!Arther b. | Overall Experience
.ANGELICA V. | Overall Experience
The 2 young gals that work till close are the absolute best. They are team players and really go the extra mile to take care of the customer. They are a fine example for everyone to follow! Thxdeborah b. | Overall Experience
Customer did not leave a comment.Silvest M.
You have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!Diana S.
Really nice facility. Easy access. Seemed very secure and rodent proof.Duane U. | Overall Experience
I found the Owners very nice and they would work with you if you were not able to pay right on the date.Lisa W. | Overall Experience
Friendly/helpful staff. Hours of operation not convenient. Had to purchase a separate access card that fit my needs. Also had to purchase uhaul locks on site as they said mine were not acceptable.raymond s. | Overall Experience
Customer did not leave a comment.Diana M.
The El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.Meka B.
all was good. fast, friendly, professional. transit vans are super nice to use.Kale B.