Customer Reviews for U-Haul Moving & Storage at Eastlake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Eastlake

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Shane S. on

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Every worker here was phenomenal and kind. Would recommend this office to anyone

Sandra T. on

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Everything met our needs.

Susan K. on

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The staff are very helpful and the facility is clean and well maintained. I highly recommend this place and have used it myself more than once.

william B. on

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Friendly and efficient

Brad C. on

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Ed H. on

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Staff at this location are very nice and knowledgeable. Always a great experience here.

Charles D. H. on

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Doris P. on

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Educate your employees

Laura C. on

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Everything was great!

Christopher r. on

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Super clean, even the restrooms are spotless. Excellent service, great attitude. Can’t say enough good things about the owner and this location. Should be the model for U-Haul facilities.

Doris P. on

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Everyone was very helpful.

David W. on

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The help was excellent and the facilities met our short term storage needs.

Vivian H. on

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Personable, knowledgeable and helpful!!

Jane M. on

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paul V. on

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nothing - everything was good

Alexander A. on

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Madonna W. on

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kristen m. on

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The area is sloped and it makes it very difficult to wheel items into the building. Also it makes the cart slide down hill if it is not positioned just perfectly. Also there is no stool to reach high.

Ritchie H. on

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Your greatest asset at this facility is your staff. Mr John Sargent and Kiegan always went beyond to make sure my family and I were accommodated. Thanks be to them. Ritchie Henely

RAOUL C. on

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Eastlake Uhaul is a wonderful example of what a uhaul location should be . Excepectional Customers Service, great Job . Thank You

christopher R. on

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john R. on

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link C. on

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Excellent service and staff

Link C. on

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ANDREW G. on

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Brad N. on

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Thank you all for running a great uhaul location

Roger G. on

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In the past month I've rented trucks twice and a storage unit (back-to-college time!). Staff has been great & the facility is well maintained. Solid recommendation.

noah U. on

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Nicholas P. on

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Friendly and professional.

philip r. on

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The staff was awesome n hopeful

John G. on

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Ron M. on

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Great location and great customer service !

James R. on

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Margaret T. on

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The gentleman that helped me was very helpful and pleasent. The faculty was clean

Juli G. on

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James W. on

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Service staff was extremely helpful and courteous. Storage unit, accessibility, and removal process was very easily navigated.

WILLAM H. on

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super

Joanne S. on

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The UHaul worker was very helpful and informative. Highly recommend this facility.

Mary R. on

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Everyone was so helpful, courteous and professional. I will highly recommend your services to my friends and family !

NORMA G. on

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Thank you for Claire's assistance, nice, professional

Rodney R. on

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Keagan was extremely helpful and courteous. Could not have been easier or faster. Will be back again. Thank youi

Danielle P. on

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The staff were very friendly and helpful. John was patient and kind and I'm not sure of the man that assisted at noon when we dropped off. He was very helpful as well.

Glenn M. on

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Folks were courteous and friendly! very professional staff.

Cameron J. on

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Wonderful services, wonderful people.... 5 stars!!

jose B. on

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CYNTHIA G. on

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Kegan was fantastic! He is an asset to your business!!!!

Russell H. on

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Customer Service was ready and very helpful.

Kristen S. on

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They were amazing. I would recommend them to friends and family.

Vincent T. on

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Johnny J. on

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Thank you for your excellent customer experience. You all made me feel like family!!

Joel L. on

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Friendly staff and the rental process was very quick both pickup and return.

Luke D. on

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Fast check out and convenient location. Van in excellent condition.

Raoul C. on

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Keegan was great, he gave superior service Thank You... I will definitely recommend this location to all my family and friends.

Marion W. on

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Thank you for all your help.

Diane E. on

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Keagan was AWESOME! What a nice young man. So appreciate the great service during a stressful time ..moving. thank you!!

rosalia b. on

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Great Service, she was very professional and Courteous.. definitely would recommend this location.

Christy F. on

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Extremely kind and helpful.

Sonia V. on

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I've been in this location for 6 year's now. Slways felt safe when I'm there, any concern with the unit was resolve.

Richard S. on

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Very helpful employees

Jane M. on

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Everyone was very kind and polite!

Andrew N. on

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Excellent place for storage

Jeffrey B. on

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Very helpful!

Paul B. on

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Great service. Will definitely use again in the future.

Wylla Mae B. on

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The employee was very helpful and explained everything very well..She was well organized and knew what she was doing. It was a very pleasant experience.

DEANNA S. on

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Nice place...

Ashlee P. on

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I would definitely use this storage facility again

Sophia B. on

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The best U-HAUL team ,Thanks to Keegan,Carrie ,John and MJ .

THOMAS J. Z. on

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Thank you

jennifer d. on

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Great facility and staff!

Randall J. on

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I received excellent service for over 18 years at this facility and appreciate the great people over the years who managed and served at this location.

Diane T. on

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This is a top notch storage center.The owners & their team are excellent.It’s extremely clean & well run. Keegan works with clients & is an asset to the company. It was a pleasure working with him. DT

lauren c. on

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MJ was very nice, helpful, informative and assisted me in getting the space I needed.

George A. on

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I found the staff at this location very professional and attentive to my needs. And the location is very convenient from where I live. Thank you

Richard B. on

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Friendly knowledeable staff .would rent here again

Kelly C. on

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I was suppose to be moving into a house and unfortunately the deal fell through so I will need the storage unit longer than expected. Everyone has been so nice to help me as much as they can.

JEANNE M. on

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Easy access, GREAT staff. I highly recommend!

tiffany v. on

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Great customer service helpful friendly staff

Fabienne B. on

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John and Keegan go above and beyond. My advice to the team, check the storage rooms for debris and insects. Excellent experience over all, thank you and keep up the good work!

George W. on

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Our sales women was very knowledgeable and professional.

Lynn M. on

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John was extremely helpful and courteous. The units were clean and ready for our belongings. I felt safe with the locked gate. I would recommend this facility to friends and family.

LAWRENCE L. on

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Excellent customer relations and service !

Rita G. on

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I was very satisfied with uhaul. It was very clean. No funky smells or bugs or water or mold. I was very pleased with the unit. Very well lit n had a light inside as well on a timer

Lesa G. on

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MJ was very courteous and helpful with my move into the storage unit. The unit was clean and easily accessible for unloading. MJ noticed I was having trouble walking and offered the golf cart! TY

SUSAN M. on

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thank you the staff was very helpful

ELLEN G. on

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Great storage unit!

Randy C. on

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Property manager was super friendly and informative. Made the entire process enjoyable in the stressful time of relocation.

kyle k. on

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Everything was great until the end. In person requesting a cancellation of unit. Was told it was taken care of. Unit cleared out one whole day before. Received a late fee and a new bill. Incompetence!

VERONICA W. on

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Always available and clean.

Virginia W. on

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excellent customer service

traci g. on

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Great olaxe.

jacki s. on

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Truck worked GREAT! Only problem we were unable to drop our UHAUL truck at the UHAUL storage facility, seems counter productive to have to drive it 3 miles down the road to drop it off.

Lisa J. on

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Very friendly, patient staff!

KAY B. M. on

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Josie T. on

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There are 2 young gentlemen that work in the office. They are ALWAYS polite, patient, and professional, which is very rare anymore.

TERRI P. on

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The people who managed were very kind and helpful. Have used this location for many years coming and going with the military. Always my first choice, even when I move back and it isn’t my closest one

ray e. on

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Mr Sargeant and the other staff were always helpful when needed,we will return for future needs as they also arranged my out of state truck rental,thanks again.

Michael P. on

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no further comments

Jill F. on

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Kerry could not have been more professional, and accommodating. Highly recommend this location.

polly b. on

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Manager and staff were professional, helpful and friendly!

heather r. on

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Everything was always clean. Office staff always helpful and attentive. I will be renting again with them soon.

Robert S. on

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Two of the three climate controlled units I was renting had water penetrate them. Water was found on the floors and the humidity ruined some of the items I was storing.

Michael p. D. on

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Overall, everything was excellent. Very professional and friendly staff. I found the fact that I didn't have 24/7 access to my unit to be inconvenient. Next time I'll pay for 24/7 (or go elsewhere)

Marilyn A. on

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Great spot

Liz L. on

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My storage experience has been excellent. The management has been very helpful,kind and accommodating in every way! I am pleased and cannot say enough about the staff and would use them again!

scott s. on

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Great overall experience, Every step of my move was handled with professionalism and care. Great storage facility and very secure. Friendly staff always willing to help. I will recommend them.

Scott S. on

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Great staff, great place

ANDREW J. on

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Used this storage facility for more than 15 years and never had a problem.

Francisco C. on

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Excellent service.

David M. on

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John and his staff went above and beyond to make our rental experience easy and enjoyable. They were personable and professional. We’d recommend this facility in a heartbeat. In fact we already have.

Gloria S. on

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Superb customer service; staff is very friendly and accommodating. Unit was very clean, all areas are well lit, and we felt safe at all times. Highly recommended.

joseph s. on

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Employees there are great especially the manager

Tony H. on

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Very friendly and accommodating team/staff.

Elizabeth P. on

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Great facility. Staff very friendly and I always felt safe there.

Teresa J. on

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X

Anna F. on

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Everyone goes over and beyond to help you.

JOY GWEN H. on

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The Manager, Barbara, was extremely friendly and helpful. Always kept us aware of any changes.

DANIEL M. on

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Great C. S.

Mark L. on

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The UHaul boxes that we used brought cockroaches into our home. We are now dealing with exterminators to attempt to eradicate them at an expense to us. Disgusting.

Anna F. on

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I reserved a storage unit that was too small. John Sargent went over and beyond to make sure that I secured the right storage unit and followed up to make sure that everything worked out. Anna F.

DIANE B. on

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THANK YOU

Phillip B. on

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Always friendly and helpful. Contacted us whenever our payment methods was about to expire and allowed us to keep the rental vehicle on site overnight while we move out.