Customer Reviews for U-Haul Moving & Storage at El Camino Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

714 reviews

1850 Glenrose Av   Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

(916) 922-2224

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(916) 922-2224

1850 Glenrose Av
Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA T.  |  First Impressions 
Rating:
2.0

I picked the facility due to it stating it’s 24 hours. I drove from 3 hours away, got to the facility & it was closed. The manager David Hartman, noticed that we were trying to enter the facility & was having a difficult time. I contacted the uhaul number given, & the lady stated, “There’s nothing I can do for you. You will have to keep the rental & get into a facility tomorrow & speak w/ the manager then.” I even explained coming from 3 hours away, etc,.... no help. While I left the uhaul in the drive way, I went to talk to my son about what we were going to do when the manager came out & explained that the facility was closed & basically went ABOVE & BEYOND his duties to give me information & assist. More information than the help desk. I really appreciate his customer service & willingness to assist even though he didn’t have to after the facility was closed. My experience w/ uhaul not adhering to the 24 hour advertisement is poor but my experience with Mr. David Hartman was very excellent.

Rhea L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gavin T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous in every way..

Brain R.  |  First Impressions 
Rating:
4.0

Dave and his crew in Sacramento Ca. We’re friendly, helpful, and professional.

James G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cheyanne o.  |  Overall Experience 
Rating:
4.0

I was treated well.

Derrick E.  |  First Impressions 
Rating:
4.0

All units are located on asphalt except mine and the entrance to my unit is obstructed.. I do feel I should be discounted due to misrepresentation. Very disappointing and I feel taken advantage of since the storage is at a different location then the office where the units are assigned. :/ I will not renew.

Summer S.  |  First Impressions 
Rating:
5.0

THANK YOU AND I WILL BE BACK

Deborah J.  |  Overall Experience 
Rating:
4.0

The only issue is the location, it's in the ghetto

Joseph H.  |  First Impressions 
Rating:
5.0

Very good

Wahidullah K.  |  First Impressions 
Rating:
5.0

Outsranding service. They deserve a raise!!!

Leonard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamil M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
5.0

I enjoy and appreciate having the storage close to us.

Elizabeth J.  |  First Impressions 
Rating:
4.0

That neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.

Bobby H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA H.  |  First Impressions 
Rating:
5.0

Awesome

ADDIE L H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredrick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward A.  |  First Impressions 
Rating:
5.0

I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raise

Beatriz C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  First Impressions 
Rating:
5.0

Second time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operation

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

David, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Pi H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Best storage place in TOWN!!!!

Cody S.  |  First Impressions 
Rating:
4.0

Nothing

Kathryn P. 
Rating:
5.0

Easiest U-Haul rental I've ever had.

Patrick P. 
Rating:
5.0

I had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.

Marcia P. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Nothing very clean Excellent Customer Service

Josa C. 
Rating:
5.0

The agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100% professional. I will recommend this site to anyone that is moving. Thank you so much.

Margaret M. 
Rating:
5.0

Staff were congenial and very helpful. Great experience!

Patricia C. 
Rating:
5.0

If I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn't even need a dolly anyway so it didn't matter.

John J. 
Rating:
5.0

I have used this location several times. The staff is extremely knowledgeable and professional.

Marian H. 
Rating:
5.0

Customer did not leave a comment.

Kenny L. 
Rating:
5.0

Customer did not leave a comment.

Trystan C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The rep who helped me was GREAT! He was very through. This was a great experience.

Cheri R. 
Rating:
5.0

Thank you for the wonderful customer service ?????

Israel F. 
Rating:
5.0

Great customer service, very friendly staff..

Paul W. 
Rating:
5.0

No improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...

Robert P. 
Rating:
5.0

Look under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!

James H. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
3.0

great service....jennifer was very efficient, not like the staff at the el camino location

Tamara M. 
Rating:
5.0

The manager was very helpful.

Cynthia S. 
Rating:
5.0

Manager/owner and district manager did a great job. Was in and out in no time!

Jill F. 
Rating:
5.0

This location is always great to work with !

Kathryn P. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Keep doing what they do best, Great Customer Service

Juanita E. 
Rating:
5.0

David was very helpful. Great employee!

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

The service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!

ERNEST G. 
Rating:
5.0

Entire staff was kind, helpful and professional. Thank you David & staff.

Tahara C. 
Rating:
5.0

Upon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.

Vera H. 
Rating:
5.0

The owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lot

Hares R. 
Rating:
5.0

Fast and efficient service. These guys have it streamlined. Very good experience.

Mark H. 
Rating:
5.0

Great service! Affordable and convenient to use. Thank you.

Gela A. 
Rating:
5.0

Excellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come again

David H. 
Rating:
5.0

Clarify the difference in this location more. A shuttle service would be nice especially in the evenings.

Vanita S. 
Rating:
5.0

Rental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.

Kenneth L. 
Rating:
5.0

Uhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!

William M. 
Rating:
5.0

Great ???? Customer service friendly, have the van already to go ,would definitely go back.

Andrew N. 
Rating:
5.0

I can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.

William M. 
Rating:
4.0

Friendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.

Diane B.  |  First Impressions 
Rating:
5.0

An espresso bar with gelato would be nice!

William M. 
Rating:
5.0

Very friendly and efficient staff

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Excellent customer service, as always. I'm looking forward to our next trip!

Bill M. 
Rating:
3.0

Customer did not leave a comment.

Dawtanya C. 
Rating:
5.0

Perfect

Paul W. 
Rating:
2.0

Received 5 texts and 4 calls “to confirm my reservation” during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I'd done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I'll never use this location again

Michael M. 
Rating:
5.0

Jennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Employee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

victoria D. 
Rating:
5.0

Excellent service always from a great manager and staff, Dave Hartman!

Bill M. 
Rating:
5.0

This location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!

Tina M. 
Rating:
4.0

Customer did not leave a comment.

Alvin P. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

Extremely friendly and helpful. Wish more U-Haul places were like this one.

Alexandru M. 
Rating:
5.0

Definitely will be a returning customer. Very good customer service experience.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Enrica B. 
Rating:
5.0

Deseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

adan A. 
Rating:
5.0

David is always great to work with!

Robert H. 
Rating:
3.0

Everyone was good.

mary W. 
Rating:
5.0

Already doing a fantastic job. Checking in and out was easy.

bernadette M. 
Rating:
3.0

With the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.

Ann L. 
Rating:
5.0

David and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!

David H. 
Rating:
3.0

Very professional/ nothing

Mary C. 
Rating:
5.0

No need to improve on excellence

Margareth J. 
Rating:
5.0

Customer did not leave a comment.

SARMAD A. 
Rating:
5.0

Everything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!

Juan T. 
Rating:
5.0

Making it more clear of the location address. The name is similar to the other location on El Camino. Thanks.

donna P. 
Rating:
1.0

Lighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!

Parva Z. 
Rating:
5.0

Customer did not leave a comment.

Weston W. 
Rating:
4.0

Customer did not leave a comment.

James D. C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Hard to find, due to similar UHaul Service Centre closeby.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

dawn G. 
Rating:
5.0

friendly staff prompt professional attitude top of the line equpment

Leanne D. 
Rating:
5.0

Great customer service!

Thomas R. 
Rating:
5.0

Although not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.

Jeffrey G. 
Rating:
1.0

Dont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.

prudence P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

This location is tops!! Thank you!

uhaul S. 
Rating:
5.0

Excellent service and very friendly. Thank you!!!!!

Ed C. 
Rating:
4.0

Customer did not leave a comment.

Newalow W. 
Rating:
5.0

This U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Employees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.

Patricia T. 
Rating:
5.0

The owner was a great help.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Silvest M. 
Rating:
1.0

You have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

The El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.

Meka B. 
Rating:
5.0

all was good. fast, friendly, professional. transit vans are super nice to use.

Kale B. 
No reviews have been submitted for this location.

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