Customer Reviews for U-Haul Moving & Storage at Energy Corridor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Energy Corridor

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GEORGE C.
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I am very satisfied. I love the fact it can be all done on my phone, very convenient and fast.

Fernando M. | Overall Experience |
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Gracias, por su atencion.

Crystal P. | First Impressions |
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Customer did not leave a comment.

James G. | Overall Experience |
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Customer service is the best! We have been so pleased with the entire process from start to finish.

THOMAS DAVID B.
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Customer did not leave a comment.

James G.
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This is the best UHaul location we have used. We have used storage and trucks. Best customer service by far!!!

Justin M.
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Customer did not leave a comment.

Cassidy G.
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Judith was great! She was so nice and she took care of everything for me. Would recommend this location

WALTER EARL T.
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Judi was amazing, she went above and beyond.

Laura T.
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Picking up was great...bringing back was not so great had a lady who said when we brought the truck back "if you are in a hurry I can just email you the reciept....we stayed thank goodness all wrong information.and she was rude

Robert F.
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The U-Haul central computer system was terribly slow at rental time. The local office was very very patient to work it thru.

JAMES DARREN K.
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I like that it was cheap to rent but then they tack on .89 per mile and that adds up to a lot of your moving. I had it 4 hours and was charged $80.00 now that did include $14.99 for insurance. I only drove 36 total miles, stick to Budget truck rental, never again.

Tracy K. | Overall Experience |
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Customer did not leave a comment.

Rodolfo L.
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Surprised me that nobody in the store was using masks. I strongly recommend to stablish a rule where everybody need to wear masks.

Lawrence D.
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Customer did not leave a comment.

SIOVHAN OLIVIA L.
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Customer did not leave a comment.

Colleen R.
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the people who run this location are wonderful; very friendly and very helpful. I went initially to the uhaul at I10 near Gessner because that is where my reservation was, but they canceled it and said theydidn't have a truck because I was 12 minutes late! They weren't very helpful or friendly. This location helped me out and I will go back to them from now on.

AKRUTIBEN P.
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Customer did not leave a comment.

lynn C.
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Great power, felt verysafe💜goodmileage

Darko C.
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Customer did not leave a comment.

LUIZ R.
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Great customer service! Thank you

Jennifer D. | First Impressions |
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Ms. Jodi was very helpful and sympathetic about my situation. I am displaced because of hurricane Laura and was fortunate to get a large truck to accommodate my needs. Thank you

Alba D.
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Customer did not leave a comment.

Fernando M. | First Impressions |
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Ninguno..todo muy bien

Jorge J.
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Nothing, everything was perfect!

Henry D. | First Impressions |
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Super fast and friendly service! Would highly recommend this location!

Michael C.
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Customer did not leave a comment.

ALTHEA R.
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The staff were friendly and very helpful. I would highly recommend others to this location.

RICKEY L.
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Customer did not leave a comment.

COLE K.
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Customer did not leave a comment.

BETSY S. | First Impressions |
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Judi was so helpful and supportive. She was so willing to help us and made things so easy. I would definitely recommend this U-Haul location to anyone.

MARIA A C.
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Customer did not leave a comment.

KATHLEEN A.
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Customer did not leave a comment.

william L.
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i had a trailer and this location does not do trailers. The dispatch part of U-Haul sent me here. A major disruption to my plans.

Alfonso M.
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Judith went above and beyond. She's awesome.

Jeremy H.
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Provide clean vehicles and ensure all additional equipment paid for is included. A worker had to bring the remainder of my order to my house. Overall, good location and great management.

Elizabeth T.
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We needed to pick up some furniture and just needed a van to do it. This location was less than a mile from our house. I made the reservation and checked in online which made the pick up a breeze. We returned it without an issue, even though we were an hour later than planned. Masks and social distancing were quite evident.

Yenny T.
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Están sacando dinero de mi cuenta, no se a que se debe?

Robert S. | First Impressions |
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Awesome staff awesome service

Lawson N.
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They were amazing. Easily the best location and people we have ever dealt with when using ANY moving company vehicle. I would only recommend this location to my friends in Houston.

Bharat P.
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Judi at the location was AWESOME!! She went above and beyond to help. A clean truck is always preferred. The front seat of this one was full of pet hair, on the seat, on the floor, in between the seats. Another thing that would improve ratings is being able to pick up the truck at the location where it was booked. We drove 18 miles one way to pick this one up.

Kyle M.
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Customer did not leave a comment.

jim T.
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Judi was fantastic and so easy going on everything! I would definitely recommend this location to family and friends. I do have one thing that was frustrating though. I have tried to call this location back, but can only get the general hub to answer. It is all automated and they say the wait time is between 10 and fifteen minutes. I waited for nearly 20 minutes and finally hung up. Very frustrating! I just wanted to reach the facility I rented from, not the automated system. Jim Tignor

Alejandro M.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

Benjamin L.
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Customer did not leave a comment.

GEORGE R.
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Great atitude and service, Thank you.

Francisco P. | First Impressions |
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Customer did not leave a comment.

Seth G.
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Customer did not leave a comment.

Nadim L. | First Impressions |
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Customer did not leave a comment.

kenton W.
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Family oriented atmosphere. Really great people at this location. They will take care of you. Plan to use them in the future. Thanks again Judith and the rest of your staff for taking care of me.

JUAN C.
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Sometimes office is full of customers ... One more dispatcher will help a lot

ELLEN C.
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They couldn't have been more friendly and helpful. Judy was especially terrific. I recommend them wholeheartedly!!!

Jill M.
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Customer did not leave a comment.

Kristi K. | First Impressions |
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The couple that run this facility are very friendly, awesome and real. They made me feel very welcome. The storage space was clean, easily accessed and temperature controlled. Highly recommend this site.

JOSHUA MATTHEW F.
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Customer did not leave a comment.

JAKEENA B. | First Impressions |
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Judi Hobgood, is not just a wonderful customer service representative. She is also a incredible problem solver. Made me really comfortable knowing that I was In good hands and my things where safe. She explained everything to me and what was the next step. Judi, is incredible and a absolute plus to the uhaul company. Thank you Judi!

THOMAS W.
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Great experience. Very personable. Take good care of customer.

GEORGE R.
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Great service, pleasant attitude by James. Thank you.

Isai M.
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I submitted my reservation online the morning prior and opted for the mobile pick-up at 8am knowing the office didn't open until 9. When I arrived at 8 am and started my mobile pick up on my phone, the website told me I would have to wait until the office opened. Not sure why I was given the mobile pick up option when reserving. Being delayed an hour wasn't the end of the world, just frustrating.

Joseph M.
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Reserving online was ok, but when I arrived at the location to pick up the equipment, the gate was locked, there was no answer on the intercom, and the local phone was not being answered . I was still on hold twenty minutes later when the gate finally just went up. Once I'd signed the contract and provided answers to their questions, I asked about the additional items I'd indicated in the reservation. Yes, they were on the order. We left, but when i looked in the back of the truck, no pads or dolly. On return, my phone died, so I could not go through the full process. I just parked the truck and put the keys in their key-return lock box. the next day, I called but the local site did not pick up. It had again rolled to the 800 line. I was told the unit had not been returned yet, so I had to return to the station to check the truck in in person, even though it and the keys were already there. I did get a refund for the dolly and pads, since I had not received them.

Joseph C. | First Impressions |
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Judi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.

Sherrie H.
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It was a great experience. Staff was professional and friendly. I will recommend them

LaShanda C.
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Customer did not leave a comment.

TOM W.
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They had systems issue but did a great job handling it. They were awesome.

Amanda A.
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The customer service was above and beyond anything I could have asked for. The pick up process was smooth, and the after hours drop off as well. I even mistakenly left my personal vehicle in the wrong place and the manager took time out of her night to make sure I was able to get it. I really appreciated that!

Roy T.
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There is nothing that needs improvement. Keep doing what you are doing. You have the best Uhaul location I have ever dealt with. AWESOME

Lakeisha M.
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Customer did not leave a comment.

Robert B. | First Impressions |
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U-Haul very easy communicating individual rental needs. Personnel very friendly, helpful , open and assist with all rental needs

Jordan B.
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Customer did not leave a comment.

ANDREW C. | Overall Experience |
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Customer did not leave a comment.

Robert C.
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Everything was great

Roger S.
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Customer did not leave a comment.

marianne S.
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Customer did not leave a comment.

Jackie M.
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Wow! What a great rental experience. We received fast, friendly, and professional service from Judi. The vehicle performed well and the rates were fair and transparent. I would highly recommend rentals from this U-Haul location (I-10 Service Road outbound, just before Wilcrest Drive).

Majid T.
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Customer did not leave a comment.

Jeremy D.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Greg C.
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The Service was second to none. Excellent Excellent Excellent customer service. The young fellow I think his name was James was a pro from start to finish. I will keep my rental space for 6 months or more because of him. Thank You Very Much Greg

Hugh D. | First Impressions |
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The entire staff was amazing! The friendliness, conversation, and customer service made a lasting impression! By far the best U-Haul experience EVER!!!

Hanna L.
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Customer did not leave a comment.

Shelander D.
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Move went well and service was great

Damien B.
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Customer did not leave a comment.

Donna K. | Overall Experience |
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TYVMFE

Cesar C.
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Everything is good

Raul R.
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Customer did not leave a comment.

Alaric A.
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Customer did not leave a comment.

Francis D.
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This place and the 2 people i communicated with, Judy and James were EXCELLENT and so helpful.

Brett W.
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Judy & James were very helpful especially when there was an issue with the transfer of the acct of the 26ft truck over to us they assisted us at 7am to get us running asap.

Ana B.
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Nothing. Everything was stellar.

Parwana A.
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Very clean track and nice staff See you again. Thanks

Keith C.
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Have Julie train staff at other locations throughout Houston! Hands down the best Uhaul experience I've ever had.

Labatiste K.
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They were absolutely perfect! Hospitality was amazing. I will choose Energy Corridor next time! Everytime!

Taylor J.
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Customer did not leave a comment.

ANDREW B.
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Customer did not leave a comment.

Donald G. | Overall Experience |
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Customer did not leave a comment.

Jeff A.
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Customer did not leave a comment.

Grant K.
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Great customer service from the owners! The vehicle was well maintained and very clean! I've used U-Haul services throughout the years and this was one of the best locations I have used.

Brian L.
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Truck cab was filthy...had dog hair all over the cab and on the seats...

Donald G.
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Everything was superb

Sonia T.
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Customer did not leave a comment.

Gerri Lynn S. | Overall Experience |
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great place.... easy and friendly. The new people, Judi and husband are very helpful.

George W. | First Impressions |
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Very professional Explained the size and cost of several units. I was a walk-in but signed up for a unit that day. Very warm and friendly service.

HARLAN E. | Overall Experience |
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The only complaint I have is upon closing my account I was charged for an entire month that I did not use. I thought that was unfair.

Lisa C.
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I had a great experience....

Bart T.
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Customer did not leave a comment.

Jacqulyn B.
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There was only one person available to service people. The Uhaul rep closed the office for lunch break so we had to wait. Sobmaybe have at least 2 people available so while one is at lunch the other can assist customers

Kyle W.
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Really excellent service. Would go out of my way to come back here for any rental needs.

Basma A. | Overall Experience |
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The employees are very nice and welcoming!

Cuauhtemoc N.
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Muy carro

Juan B. | Overall Experience |
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I was charge twice for delivery and I just received one package. Cashiers could not return to me the over charge.

Kimberly S.
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The door was missing the key lock. I was given the wrong truck with the wrong mileage. I was overcharged for mileage and once I left, I could never get this store on the phone. I'm extremely displeased.

TYION C.
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No drop box.

Mark M.
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Customer did not leave a comment.

mohamed A.
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First I had to wait for 30 mins to get the truck . The truck in my way lost signals . I wasn't able to safely drive it

Jasmine R.
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The guy assisting me hardly said anything and had headphones in the entire time which I could hear his music blasting he was very unprofessional

Rajesh R.
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Customer did not leave a comment.

KENNET J. | Overall Experience |
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Great service!

Roberta W.
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Customer did not leave a comment.

Geraldine M B. | Overall Experience |
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I am well pleased with my experience with UHaul storage and rentals.

Christina Antoinette M. | Overall Experience |
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Very easy to work with

Andrea C.
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Great service!

Brianna W. | Overall Experience |
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Superior UHaul; I disliked the closing at 7 but understood the purpose; this however would cause me to choose another storage facility. I do recommend this facility though!

juan C.
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Customer did not leave a comment.

D Cope B.
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I was overcharged never received the accessories asked for, even after explaining the overcharge, and your associated saying I never received the accessories. Spent way to much time and was unfairly overcharged.

Andrea C.
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Great service as is....

Martina B.
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Worst service I've experienced in my life. Here's some suggestions for improvement - Call customer when truck is not ready at that location and they need to head to another. Apologize for the inconvenience - Make sure the office is actually opened and staffed during office hours/that the manager answers the phone when called. - Create action plan for when things go wrong so your customers aren't on the phone/on hold with you for over 30 minutes - Dont have customer service tell you that there's nothing they can do but they waived your late fee because their office was closed/unstaffed

miles doughlas H.
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Customer did not leave a comment.

Louie Ross IV G. | Overall Experience |
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They were outstanding hosts for my storage space. I appreciated the ease of communication and all the help.

Brianna W. | First Impressions |
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The man working the front was exceptionally helpful; wasn’t his fault UHaul picked a drop off location not big enough for our size truck.

Victoria N. | Overall Experience |
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Maricio rates an A+. He provides the very best in all he does. He is amazing. Thanks for all you do.

ANA V. | Overall Experience |
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The entire facility was always clean and neat. Maurice was friendly and helpful. I would certainly recommend this location.

MATTHEW CHISHOLM S. | Overall Experience |
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I ended up paying for an extra 5 months because they wouldn't cut the lock off when I asked for help I realize that I was responsible but I bet they are more than happy to remo the locks if no money.

Christipher P. | Overall Experience |
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Mauricio is the best manager/operator a company could want to have. He was always in a good mood and very helpful. You need 100 people like him!

Daniel O. | Overall Experience |
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Wonderful facilities

kittie g. | Overall Experience |
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I thought that the building where my storage unit was was too warm every time I went over there. I don't think management kept it cool enough, considering it was billed as climate controlled.

DIXIE WILLIAMS E. | Overall Experience |
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Thanks

KAPUALANI A. | Overall Experience |
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The attentive and friendly staff made this facility great. Always there anytime I needed anything and even just a friendly greeting anytime I was on the property. I highly recommend this site.

Victoria N. | First Impressions |
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Great service, clean facility, and competitive prices.

Josua K. | First Impressions |
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It was quick and easy

AMANGELDY K. | Overall Experience |
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Great experience!!!

yosmany b. | First Impressions |
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Very knowledgeable and patient!

david c. | First Impressions |
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Very friendly and helpful.

ABSOLUTE VOICE D. | Overall Experience |
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Always friendly and helpful

Louie Ross IV G. | First Impressions |
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Friendly and kind couple to work with!

marius d. | Overall Experience |
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This is the best U-Haul location I have ever been to. It feels like a family-owned business. Mauricio is a great manager!

Rhonda M. | Overall Experience |
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U-haul was a great experience for me. I would highly recommend it to anyone. The people were extremely friendly.

Charles P. G. | Overall Experience |
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More Specials on price breaks for those who are Customers To stay there

Rhonda M. | Reservation |
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I would recommend U-haul to everyone. My experience especially in Texas. The two locations I went to were Great! I didn't have a ride home and the employee had a ride for me. I totally appreciate.

Laurie J. | Reservation |
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The two women on duty were very friendly, helpful, and kind. I would come back just because of them.

CATHERINE OULLINE G. | Overall Experience |
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Great location

TODD N. | Overall Experience |
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Storage experience was great

darleen m. | Overall Experience |
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Friendly staff!

Drake Miles D. | Overall Experience |
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Very good people here. I would rent from them again in a heartbeat! Nice place.

JAMES CHAOLUNG L. | Overall Experience |
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Thank you!

TAYLOR MORRISON OF T. | Overall Experience |
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The site manager was always helpful and courteous. If we could not reach him and left a message, he would return the call. The storage building where we rented space was always clean

Rudolph S. | Overall Experience |
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The manager Mauricio is always kind and friendly and let's you know if your late when the storage will go to auction and helps you keep your belongings instead of selling them away

RICHARD D. | Overall Experience |
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Very dependable service over many years. Amazingly clean and well maintained.

M Michelle G. | Overall Experience |
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sam c. | Overall Experience |
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The storage space was very good and air conditioned.

Mohammad A. | Overall Experience |
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I love this location! The staff were patient and very helpful. They took the time to meet all our needs and answer any questions we had. When it was time to move out the process was quick and easy.

No reviews have been submitted for this location.

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