Customer Reviews for U-Haul Moving & Storage at Energy Corridor

711 reviews

11010 Old Katy Rd   Houston, TX 77043

(713) 722-8051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 722-8051

11010 Old Katy Rd
Houston, TX 77043

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Corey T.  |  Overall Experience 
Rating:
5.0

James is great

mohammed j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohammed j.  |  First Impressions 
Rating:
5.0

Excellent service from Judi and James. Very friendly as always

ALASTAIR C. 
Rating:
4.0

Customer did not leave a comment.

HEMANG P. 
Rating:
5.0

Customer did not leave a comment.

Alexandria T. 
Rating:
5.0

The entire facility was kept clean, the staff was more than helpful and I was comfortable storing items important to my business at this secure location. I would definitely recommend this location. Jarrod Flajnik

Ryan F.  |  Overall Experience 
Rating:
5.0

Good person and did the work fast.

Syed A. 
Rating:
5.0

Really sweet couple over there. Never thought a uhaul could feel so friendly!

Scout R. 
Rating:
5.0

this was my second time getting serviced by Judi & her husband James and need i say they were very helpful in every way they can help. I most Definitely will be back if i need Services again. Thank you all. From a very appreciative customer.

NIJAH W. 
Rating:
5.0

Customer did not leave a comment.

Curtis J.  |  First Impressions 
Rating:
5.0

You guys are very kind and helpful. thanks you all for your kindness.

Robert M.  |  Overall Experience 
Rating:
5.0

Mrs. Judi was very very helpful. Her attitude is lovely and she loves to make sure her customers are taken care of. If i needed another storage i would Definitely get it there also.

najah w.  |  First Impressions 
Rating:
1.0

Friendly staff and convenient location , but I was overcharged for 4 gallons of gasoline due to incorrect reading of the meter. I drove 13 miles total and refilled with 2 gallons before returning. The bay of the truck was also not cleaned out before the rental.

ALASTAIR C. 
Rating:
5.0

Customer did not leave a comment.

Vicki G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel S.  |  Overall Experience 
Rating:
5.0

Judith was amazing ! She really help make the track rental and storage part of my move very simple! Thank you again! :-)

SHANTE B. 
Rating:
1.0

Website sucks. Could not check in virtually for after hour truck drop off. Tried on two different peoples phones, following all instructions. And now I'll be charged for the service fee. I will discourage anyone from using U-Haul in the future.

BRIANA T. 
Rating:
5.0

James and Judy are great!

ANDRES Z.  |  First Impressions 
Rating:
4.0

The access hours to the building where my unit is located was not communicated. If I didn’t ask the front desk, I wouldn’t have known.

Thang N.  |  Online Move In 
Rating:
5.0

They made it easy to check in/out and were very courteous.

Casey B. 
Rating:
5.0

NA

Letasha R. 
Rating:
5.0

Customer did not leave a comment.

Elijah A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAIRE A. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Clif was terrific. Very friendly and professional

LOGAN B. 
Rating:
5.0

Judith & James were EXTREMELY helpful. I was in a severe time crunch and they found a way to work with my budget and timeline. 10 stars, highly recommend!

Xavier H.  |  First Impressions 
Rating:
5.0

Great area, environment and workers were nice and helpful! If I need a storage again I will definitely go to this location!

Ashlynn C.  |  Overall Experience 
Rating:
5.0

Stopped by looking for 5X10 nothing available at the time. Was told I’d be called with first available an I was. Everyone was polite, kind, an courteous. Couldn’t ask for more. Unit was clean an came with a lock. All good.

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REYMUNDO H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA RENEE C.  |  Online Move In 
Rating:
1.0

The station manager (I think his name is Hobgood) called me an asshole and idiot. He came out from his room where he was taking a nap because I raised my voice on another customer who kept needling me and trying to get ahead of me to get checked out by the rep. He came after me and refused to wait his turn because he claimed he was in a hurry and had things to go do, but so did I. Anyway, the manager came out and immediately took sides because he saw a dark-skinned man (me) arguing with a “white” person. And he went ahead and checked out the other guy who had come there after me. He also told me I could take my rental or not… that he did not care. And he had actually rented out one of the 2 vans I had reserved. I had to make do with 1.

UNYIME O. 
Rating:
4.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  First Impressions 
Rating:
5.0

This is probably the best Uhaul place I’ve rented at . Everyone is so helpful and kind . Thank you guys for an excellent service.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
5.0

Nothing - management team (couple) on site are first class and service always exemplary

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Everything was wonderful

LUICIANA R. 
Rating:
5.0

This place is very near where I live and when I purchase something off of Marketplace, I can always get the vehicle I need to pick it up.

ELIZABETH T. 
Rating:
4.0

Fuel levels need to be reliable. Our rental took more gasoline ($$$) than explained- we filled up for the return.

Ralph B. 
Rating:
5.0

The staff gave excellent customer service. I'll be back for my future needs. Thanks guys!

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

MARCELO C. 
Rating:
3.0

Attendant was not in the office when I came for pickup. Reservation had been canceled. Billing mistake on check-in. Otherwise OK.

JOSEPH G. 
Rating:
2.0

Customer did not leave a comment.

Ilshat H. 
Rating:
5.0

Staff was very friendly and helpful. This location is much better than the Memorial City location.

Gilbert A. 
Rating:
5.0

Very limited parking.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Terry R.  |  Online Move In 
Rating:
5.0

Not sure but, I read on reviews that the app simplifies things and so I went with it. Loved the experience and highly recommended. The U-Haul app is great.

Oscar A. 
Rating:
2.0

Customer did not leave a comment.

Salman A. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE G. 
Rating:
2.0

Door was jammed that allowed access into building after putting in code. Was also told bathrooms inside building were only for the office renters, which is bad when we were moving in the hot sun, no bathroom until they agreed to allow my family access. Following week when i came to gather items, code is not working to allow me access to my unit, called the Tenant Judy but her number is invalid. 30 min later im on hold with customer service and its getting dark so ill try again tomorrow. I also saw a med size brown roach crawl into another large unit under the door of unit. I will be collecting my things as soon as possible from this place and warning others.

Krystal B.  |  Online Move In 
Rating:
5.0

Very professional, positive experience! I am now your best customer!

ERVIN K. 
Rating:
5.0

My company used this U-Haul location twice in a week. I have used many, many Uhaul services throughout the entire USA. The staff at this location are organized, their equipment is clean, they are efficient, and I will ONLY use this location again in the future. Charlotte Kelly - REVEAL ENERGY SERVICES, Houston

CHARLOTTE K. 
Rating:
5.0

Very helpful and friendly team. Made my equipment and truck rental process, as well as my storage unit rental, smooth and convenient. Definitely exceeded my expectations.

Sal S.  |  First Impressions 
Rating:
5.0

Booking online made this a very seamless check in experience. The crew was ready for my arrival, and assisted in every way possible. I will definitely use THIS location for U-Haul in the future for both corporate and personal needs.

CHARLOTTE K. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Staff was very friendly. Thanks

Ronnie L. 
Rating:
5.0

Staff friendly and knowledgeable

Anne E.  |  First Impressions 
Rating:
5.0

I was late returning my truck and that created all sorts of problems for the office. However, they accommodate the situation for me showing that they are customer oriented. I will use them again in the future.

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

RONNIE L. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Amazing I would recommend this facility to everyone Judi and James are great management

Diane L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE T. 
Rating:
4.0

The app is a little confusing to use. Tried to use upon pick up but was an hour past my pick up time. The office person. Once they showed up, said the app doesn't work if you aren't on time. That would have been good to know on my third attempt to log in. Then upon return the app worked great but there is a little confusion when dropping the key in the lockbox. It said before you drop your keys to go to U-Haul.com/shrare which I assume is the app. It was a little unclear. I had already received my invoice. I went into the office which was about to close to verify the vehicles return & the office clerk said that it hadn't been checked in. The computers lag behind the app evidently. Rather disconcerting

CRAIG K. 
Rating:
1.0

I was supposed to pick up the truck at 8 AM in a person-less pick-up. When I got to the site at 8 AM, I was informed that I would have to wait for in-person pick-up at 9 AM. I called U-haul's customer service number only to sit on the phone for 35 minutes before giving up. Finally, the U-haul person did not arrive until after 9:10 to open up the store. She said that the reason why my truck changed to in-person pick-up is that the U-haul person forgot to set-up the key the previous night. These multiple errors and delays messed up my day and my family's day completely. There needs to be better customer service from a local and a corporate standpoint.

John S. 
Rating:
5.0

Customer did not leave a comment.

TRASHELL M. 
Rating:
5.0

Shy on customer parking

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Truck was in great shape! They are very nice and helpful. I would highly recommend this location.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Juli and her husband were great. We bought boxes, rented 2 different trucks and additional equipment. We owe them a breakfast.

JOHN D. 
Rating:
3.0

order online

ARMANDO E. 
Rating:
5.0

The U-Haul experience can be hit or miss. Today I went to 2 new locations (new for me, that is). At the Beltway 8 & Westheimer location, the gentleman ( I didn't really get his name) found me a pickup close by, when none came up online for me earlier. His partner was very nice also. When I went to rent the truck, James was very professional, and personable. A+ y'all!

DAVID F. 
Rating:
5.0

Judith gave me the best U-haul experience that I have ever had and I have used U-haul a lot over the years. Give her a raise!

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Brian U. 
Rating:
5.0

Customer did not leave a comment.

LATANYA P. 
Rating:
4.0

Customer did not leave a comment.

MOTASEM Q. 
Rating:
5.0

Excellent U-Haul location! The facilities are sparkling clean, well-maintained, and safe. Hours are great, Very easy to drop or pick up things while doing errands. So convenient. The managers are so personable, helpful, and knowledgeable. The best in my experience. I am getting ready to organize and downsize at home. Judy got me fixed up with another small unit, just steps away from my larger unit. Took all of 3 minutes!

Camile H.  |  First Impressions 
Rating:
5.0

The manager was very friendly, welcoming and on top of things. She cooperated with us and made sure our needs were promptly taken care of. I'd recommend this location anytime.

ALMIR M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

The person covering the shift yesterday 5/16/2021when rental returned van went above and beyond in helping with the check-in process. Thanks

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Excellent customer service! Friendly and helpful going above and beyond what I expected.

CHRIS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
1.0

Customer did not leave a comment.

LUZ P. 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  First Impressions 
Rating:
5.0

Excellent in all ways. Thank you very much.

DAVID L. 
Rating:
2.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Great service from the management team.

LUKE W. 
Rating:
5.0

Customer did not leave a comment.

UCHENNA I. 
Rating:
5.0

Customer did not leave a comment.

SHAINA H.  |  First Impressions 
Rating:
5.0

Everything good

SU N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HARRY C. 
Rating:
5.0

Customer did not leave a comment.

Carisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARISA C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN S. 
Rating:
5.0

Perfect service, no recommendations for improvement based on my experience. I look forward to returning to the location for my future rental needs.

Hannah H. 
Rating:
4.0

Get better vans. The chevy I drove had an alignment issue and fuel gauge issue. It was also very uncomfortable and too tall. It would not clear my 7ft apt complex garage entrance. I was overcharged for gas bc even though the fuel tank showed full when I picked it up, it was not full and I ended up filling it up more than I should have had to. Clerk running shop was friendly and professional.

Ashish F. 
Rating:
5.0

Customer did not leave a comment.

PAMELA REIFF S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

The Staff is really friendly, and go out of their way to assist you in providing you in getting what you want in storage space. And the location is excellent.

Gloria S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

JUSTIN K. 
Rating:
5.0

All was great.

JOHNSTONE A. 
Rating:
5.0

Customer did not leave a comment.

Arman S.  |  First Impressions 
Rating:
5.0

Had a great experience, thank you for your help. Any chance was there a vent magnet found in the van I'm missing mine?

Samuel N. 
Rating:
5.0

the only real issue I had was being able to park a car loaded with stuff I was in the process of moving. It would be great if you had more than 2 secure parking spaces.

James B. 
Rating:
5.0

Excellent..

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

ANTONE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
1.0

I believe I was over charged since before i even got in the uhaul rental truck,

Gustavo P. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

This was not my scheduled location. I rented a one-way vehicle for the Westpark location for Monday 12/14. Nationwide website outage caused us not to be able to pick up the vehicle on that day. I called and rescheduled for Thursday 12/17 to pick up at Westpark location but was called when I was 20 minutes away to say that there were no vehicles there and I had to go to old Katy road. UNACCEPTABLE to be called when in route!!!!

Felix G. 
Rating:
5.0

I am very satisfied. I love the fact it can be all done on my phone, very convenient and fast.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Crystal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVID B. 
Rating:
5.0

This is the best UHaul location we have used. We have used storage and trucks. Best customer service by far!!!

James G. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Judith was great! She was so nice and she took care of everything for me. Would recommend this location

Cassidy G. 
Rating:
5.0

Judi was amazing, she went above and beyond.

WALTER EARL T. 
Rating:
4.0

Picking up was great...bringing back was not so great had a lady who said when we brought the truck back "if you are in a hurry I can just email you the reciept....we stayed thank goodness all wrong information.and she was rude

Laura T. 
Rating:
5.0

The U-Haul central computer system was terribly slow at rental time. The local office was very very patient to work it thru.

Robert F. 
Rating:
3.0

I like that it was cheap to rent but then they tack on .89 per mile and that adds up to a lot of your moving. I had it 4 hours and was charged $80.00 now that did include $14.99 for insurance. I only drove 36 total miles, stick to Budget truck rental, never again.

JAMES DARREN K. 
Rating:
5.0

Customer did not leave a comment.

Nadim L.  |  First Impressions 
Rating:
5.0

Judi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.

Joseph C.  |  First Impressions 
Rating:
5.0

The two women on duty were very friendly, helpful, and kind. I would come back just because of them.

Laurie J.  |  Reservation 
No reviews have been submitted for this location.

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