Customer Reviews for U-Haul Moving & Storage at Fort Polk Entrance Road

474 reviews

1246 Entrance Rd   Leesville, LA 71446

(337) 537-8635

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(337) 537-8635

1246 Entrance Rd
Leesville, LA 71446

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great experience. Great people.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Michele E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Professional and knowledgeable, friendly, top notch service

Ethaniel M. 
Rating:
3.0

None

ANTONIO R.  |  First Impressions 
Rating:
5.0

The gentleman that was working went out to my vehicle to help me look for a plug for the lights, he hooked the trailer up for me & also checked to make sure my blinkers worked.

Martha B. 
Rating:
4.0

Nothing at this time!

Myrl R. 
Rating:
5.0

Great personnel but STRONGLY suggest having "appliance dollies" available - none were available there when I needed them.

Theodore J. 
Rating:
5.0

Very good people to work with help you all the time. good pleace.

Terry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The employee was so sweet and helpful

Whitney H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B.  |  Overall Experience 
Rating:
3.0

Unfortunately I was not properly charged for a truck that I rented at the end of the day. What was supposed to be approximately 35.00 the person tried to charge me 66.00 after I complained and asked for an explanation she changed to a 44.00 charge (still too much but, I let it go). She also told me that I will receive my receipt on a email and I'm still waiting for it. Not a very good customer service 😕

Luis G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

I love the professionalism and courtesy from your workers. Made my rental experience so pleasing.

Sylvester D. 
Rating:
4.0

When we returned the equipment during business hours, we waited in the designated parking spot as the sign instructs. But after a little while, I went inside to check back in. I was told to bring the key and leave it and they would email me my final receipt. I'm used to U-Haul checking the mileage at least right then. The entire time the guy was on his cell phone only made eye contact when I first walked in. I never received a receipt. I did see a refund, so I guess the transaction is sorted.

Forest B. 
Rating:
5.0

Customer did not leave a comment.

KIMALICIA O. 
Rating:
5.0

Customer did not leave a comment.

MARIA DEL PILAR B. 
Rating:
2.0

I went the day before to ask if they had trailers available for Wednesday and he said no that they were out till Thursday so I went online and had no issues rent one fir the day I need it . Rick is not helpful at all.

Patricia A. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Return service was fast and friendly.

ANTHONY W. 
Rating:
1.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

Customer did not leave a comment.

CALVIN B. 
Rating:
5.0

Excellent service!!

BLAINE G. 
Rating:
2.0

Make sure that the access card key is working before you send a person 20 min away to another location. It absolutely sucked. At the 1678 Chaffee Road there needs to be personnel onsite to assist with issues. 😫

CHARLITHA E J. 
Rating:
3.0

Check the equipment to make sure it is safe and check the employees they seem to not care about customer complaints

Roxann B. 
Rating:
5.0

Customer did not leave a comment.

Samantha J. 
Rating:
5.0

Customer did not leave a comment.

Bonita C. 
Rating:
4.0

Parking was difficult. The entrance was blocked by other Uhaul trucks. Had to cross the highway and wait in another parking til the Uhaul lot was clear.

DEWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

Lena H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Appeared to be understaffed as well but had a great attitude and was very attentive in what appeared to be a chaotic time of day with lots of customers. Extremely satisfied

David B. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beckey F.  |  Overall Experience 
Rating:
4.0

Gate malfunctioned while we were there and stayed open. This is a concern.

Stephen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

Excellent service!

DEWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
3.0

If a customer gives you a CASH deposjt give them their return in CASH. You never know someone else's situation. 3 to 5 business days is too long to wait for a refund.

JAMES LAVELL T. 
Rating:
5.0

The site's attendant appeared to be alone, and it's a fairly busy location just outside of main access gate at Ft Polk, LA; get her some help before she burns out.

CARL G. 
Rating:
3.0

It took us 3 days to get a truck that was guaranteed to us. We also had to get a smaller truck.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

EVERYTHING WAS FINE

Kim H. 
Rating:
5.0

Excellent customer service. Friendly and professional

NORBERTO D. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

billy e.  |  Overall Experience 
Rating:
3.0

Be sure the gas tank is full to start off with

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Travis B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MEGHAN J. 
Rating:
5.0

Worst valve for the money. Truck was out dated and one of the roughest ride I have ever experienced. Customer service on check in was less than desirable.

ALLEN B. 
Rating:
5.0

Great location! Rick the manager is very helpful!

Corbett H. 
Rating:
4.0

Customer did not leave a comment.

Brittani K. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Lando S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Rick

AARON EARL M. 
Rating:
5.0

great friendly staff and very helpful and fast.

Terry P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Fix the light in the back, I only have time to move out of my house after dark and I could not see a thing almost killed my self

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mehdi E. 
Rating:
5.0

Quick customer service.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

TONYMASON T. 
Rating:
5.0

I IOVE U-HAUL

Craig A. 
Rating:
3.0

Less confusion in changing the pickup location after reservation was made

Russel M. 
Rating:
5.0

Everything was great

SHIRLEY A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

KELLY N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Great service

MAXINE H. 
Rating:
5.0

Nothing, everyone we came in contact with were super helpful!!

SEDONIA L. 
Rating:
4.0

Nothing

ROBINLEWIS D. 
Rating:
3.0

clean the vehicle and sanitize due to pandemic!

Tamara G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The cab smelled like smoke and then someone tried to cover it up. They should have a no smoking policy for these vehicles

Melissa T. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Very friendly helpful and courteous. Made the experience easy. Clean area and gave me sense of comfort to put my stuff and secure it here.

justin r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PATRICK B. 
Rating:
3.0

Maybe better customer service with a little smile. Not very friendly at all

Jeffrey S. 
Rating:
3.0

they gave me the most raggely uhaul .. it wasnt clean , it needed breaks and a wheel alighnmemt .. it was my worst expirence with uhaul

SKYLER A. 
Rating:
5.0

Customer did not leave a comment.

HECTOR G. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
5.0

Customer did not leave a comment.

ELVA B. 
Rating:
5.0

The lady on evening shift Was super helpful and deserves a raise. She appreciated me leaving the truck clean and spotless did not want too make her work harder than she already was but would recommend to a friend I will be using the uhaul rental service again in a few months and will be coming back to this location.

Pedro P. 
Rating:
4.0

Customer did not leave a comment.

REGINALD L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

Awesome customer service from Ms Broussard.

Moojoon K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

SABRINA B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

The only thing I regret besides looking at mileage and gas needle is that I did not look at the entire truck before leaving. The dent on top of the driver's side of truck was there before I left and was not reported by the previous customer. The drop off location in Metairie spotted it while doing inspection. I drove straight to my destination and no clearance was needed. The drop off site said there should have been a sticker on the dent if it was previously reported. I just hope that I will not be help responsible for it.

BRANDI C. 
Rating:
5.0

Customer did not leave a comment.

RADNAL B. 
Rating:
4.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

You don't have to improve anything. Everything there was great

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Rosalind P.  |  First Impressions 
No reviews have been submitted for this location.

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