Customer Reviews for U-Haul Moving & Storage at Garvey Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Garvey Ave

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Glen C. on

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The lot was covered with broken glass. Mentioned it to the guy working there, he said he knew, but didnt go out to clean it up. Other than that it was ok.

ROBERT G. on

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Justine H. on

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Spencer W. on

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Elva L. on

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Peter P. on

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Peter P. on

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Victor R. on

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Joselito B. on

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I chose a covenient location in Rosemead Blvd. But i was told to go to Garvey Blvd which I'm not familiar for no reason.

Peter P. on

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Benjamin G. on

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Herbert T. on

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Thorough cleaning of the windows.

Johnny A. on

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The 19.95 is a bit misleading common folk don't work in the industry. Many as I take the 19.95 a day meaning a 24 hour period not in 12 hour increments. The actual cost is 39.95 which is a standard cost. We will be renting the van in the future.

Robert R. on

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Gloria C. on

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Rigoberto O. on

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Peter P. on

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Peter P. on

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Ernesto M. on

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Santo F. on

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John Q. on

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Mallory T. on

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Robert A. on

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Stephen H. on

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Excellent staff friendly and prompt

JOhn D. on

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Brenda P. on

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The guy that works there didn't explain anything to me. He just asked how many miles will I be using without telling me that it affects the price. Also he didn't explain how to use the trolley.

Brendon S. on

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Angel D. on

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My experience here was great. Service was fast and easy. Equipment was clean and ready. I waisted no time picking up and returning my rental

Chelsileigh D. on

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ROBERT G. on

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Reynaldo V. on

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michael B. on

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Phillip H. on

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William F. on

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Jeffrey M. on

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I first called and reserved a tow dolly with the Pico Rivera location on Rosemead Blvd and when I got there the equipment was not working and couldn't get the lights to works, so I was asked to go to El Monte and when I went there they have the same issue with the lights and it ended up being a ground problem on the dolly which I figured out for them -

Teresa C. on

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Vanessa G. on

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The front desk guy was not friendly at all. Very rude.

Jenna D. on

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We did independent dropoff. We figured it out ourselves Although it was challenging. We have a new admiration for the assistance and assistants who work at UHaul in general. Thank you.

Yuh L. on

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Jose P. on

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Everything good.

Anthony D. on

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Margie V. on

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Great Service

Robert R. on

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Olga R. on

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You canta recomend a company show you canta trust... I left a TV mount rack on the truck, I am positive of chat becausr IT was the list going load. When I west bck it was supposedly never left there. list

Robert R. on

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Ronald M. on

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Bryan F. on

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Confusion with mileage, And wanted to share me more! If the gentlemen that attended me wasn’t there still, I would have had to pay double the amount. Something to think about

Alexito L. on

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longer office hours to accomodate late returns

Yong C. on

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Juan C. on

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Carlos D. on

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They not refund the Fuel cost so put exactly Same. Amount if you receive 1/4 return 1/4 Not more not less.??

Peter P. on

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Tener más traylers

Ignacio M. on

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Nicole R. on

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KENNETH P. on

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The customer service was professional and right on time.

Adriana C. on

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Alejandrina O. on

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Nothing everything is good the way it is

Gabriel A. on

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The guys at this location were knowledgeable and friendly... keep up the good work.

Samuel J. on

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Great Manager...

James B. on

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went to uhaul on rosmead blvd made reservation 4 days in advance for 12 foot trailer with ramp. recieved email that i had to go back to get my mercedes GL450 inspected. went back was told my tail lights didn't work with adapter plug went home to check lights found lights working fine uhaul employed did't know that there are two adapters european one is what i needed he tried amercan version thats why my tail lights didn't work went back found my reservation was for trailer with no ramp employee changed reservation to ramp trailer had him print out to make sure ramp trailer was on reservation went to el monte no trailer with ramp employe told me ramp trailer was not reserved for me. had to take no ramp trailer only for employe to call me two hours later to tell me trailer came back. Had to go back to get right trailer was very disapointed. wont recomend uhaul to anybody trailer worked good thanks for the inconvince jim bixenman 6265368772

Erik G. on

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Ce Z. on

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Spencer W. on

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Roman M. on

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Noemi G. on

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Frederick M. on

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The vehicle was an 8' pickup. The driver seat needs some clean but the other part of the vehicles was good enough.

Charlie N. on

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John S. on

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Staff is very helpful.

Timoteo A. on

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Picked up a car transporter , very slow service , no parking , trucks backed up everywhere , got home loaded the car and the tie down straps were torn , could not be used ,took the car down and called and I was told to return it for an exchange , went back 1 hour later and had a hard time trading trailers , finally hooked up I checked the straps and was on my way .

Monica L. on

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They do not need to improve they can only do better with how they are now! They have worked hard to make sure I felt at ease.

Jose R. on

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Great job

maggie V. on

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Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

Linda R. on

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James C. on

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Mark C. on

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Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help

Mark C. on

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my first experience with this location was not a positive one. i felt the staff was rude and incompetent, especially the young lady that checked me in. I had to fight to get what I had been promised online. However the rest of my experience was very good. The staff on site was very helpful and knowledgeable and i felt my belonging were safe. the only bad thing is that i found roaches, both dead and alive in the storage unit and some of my belongings. i did not have roaches i my home so they did not come from. i had to put an insect fogger in the u haul truck before w i would unload my belongings into my new residence

cruz R. on

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Thank all

Stefan H. on

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Wing M. on

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Robert N. on

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I made a reservation for a one way trailer a week prior to needing it. The day before the pick up, the Chino uhaul I reserved it thru called me and told me they did not have the trailer I reserved any longer, they gave it away. Told me I had to go to the Ontario Uhaul if I wanted the trailer still. I would give the Chino location no stars if I could that they don't keep the trailer that you reserve. They GUARANTEED me that the Ontario location would have the trailer. Drove an hour in traffic the next morning to the Ontario branch, and went thru paperwork, paid for the trailer and then he had me drive around to the back to hook it up. Only problem was, THE TRAILER WAS NOT THERE!!! The manager (Abel, I think) said that one of his guys resnted my trailer out the night before after it was GUARANTEED To be there...Abel was very condescending and said, "sorry, I can't build you a trailer out of nothing and your only choice is to drive another 40+ miles to El Monte or Hesperia to grab a trailer from them. Finally drove another hour to El Monte and they actually had what I reserved from Chino a week prior and the El Monte location was Awesome. Chino AND Ontario were horrible experiences and will probably not use Uhaul again because of them, the Ontario branch especially. I wish I could rate Chino and Ontario directly but since they actually did not provide me the service I reserved, I do not get an actual survey for them...Please pass this along if anyone actually cares...

Janet T. on

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maritza S. on

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Thuy L. on

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On the day of return, vehicle was leaking gasoline when I was pumping gas. I assume the leak was from the pipe the gasoline was going through to the gas tank. I feel that vehicles should be inspected in more detail before being rented out.

Miguel J. on

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John M. on

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Location would not accept payment by any other means but credit card with owner of the card in the shop. We book several items over the phone and stated clearly we need a location that will allow us to have our emplyees pick up (the company owner will not be the one to pick up the trucks). This location is not indicated on your system as a location that does not give our the rentals if the owner of the card being charged (ON FILE AS LONG TERM UHAUL CLIENT). When my employees discovered this once they were at this location the assistant was dismissive, unprofessional and very disrespectful. My employee passed him over his phone so i can inquiry and within 10 seconds the uhaul assistan told me I dont want to talk to you you are wasting my time and he hung up...I called at his office and he would not pick up, my employys onsit told me that he blatantly denied to talk to me over the phone. Conclusion, your valuable long term CLINET..had to drive 80 miles while having 3 of my employys waiting at the uhaul and delay our entire days operation...once i arrived the uhaul assistant was again very rude and arrogantly dismissive. I asked him do you take debit card payment...he said yes...one of my employees onsite was able to simply provide his debit card and save us all of this completely unnecessary hassle. This was all i wanted to ask over the phone initially...but the uhaul assistant would not even talk to us.

Augustine G. on

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Wash the exterior of your pickup trucks. The drought is over is over in California and there's no excuse for dirty exterior vehicles. I was embarrassed driving the truck.

Jonathan L. on

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Horrible experience with UHaul. Cannot even get through to a person on the phone to get help. Over 3 hours on hold total. Uhaul turned my carefully thought out moving plans upside down and made the move a complete mess. Will not use or recommend again. Please contact me at+19168781445

Levi S. on

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Jaime N. on

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Have someone knowledgeable when customers add questions. I asked clerk to tell me all he needed. Sent me to the car 3 times asking for different things. Did not know what insurance covered. Just said well full coverage covers full coverage. I wanted to know limits and csl as well as liability limits. Definitely will not be back.

Ricky S. on

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Kenneth D. on

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Everything was good - fast and easy.

Julian F. on

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GABRIEL A. on

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Nothing. Everything was fine

Saurabh P. on

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Cynthia B. on

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Roman S. on

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Elier S. on

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raul M. on

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Tuan T. on

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Art S. on

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Samuel N. on

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The employee (man) showed excellent people skills

maria C. on

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