Customer Reviews for U-Haul Moving & Storage at Garvey Ave

1,608 reviews

10704-28 Garvey Av   El Monte, CA 91733
(E of Santa Anita)

(626) 448-6148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(626) 448-6148

10704-28 Garvey Av
El Monte, CA 91733
(E of Santa Anita)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

J NATIVIDAD R. 
Rating:
4.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
4.0

This location wasn't crowded. I entered and there were 2 employees at the service desk. An audible 'welcome' or 'how can I assist you' would be nice but masks make it difficult at this present time. They had the vehicle I needed, unlike another location I reserved with the app. I returned the rental 15 minutes before closing. I waited inside the store for my ride to pick me up. I left before the closing time, but they didn't seem stressed to want me out of the store, which I appreciated.

KOH I. 
Rating:
2.0

The lady who helped me had a bad attitude and was t very helpful. I needed an appliance dolly she said they were out and didn't help me find one. I came to drop off in the morning and seen about 4 in the garage.

MATTHEW T. 
Rating:
5.0

Make sure you have a variety of the 20 foot

JEFF T. 
Rating:
5.0

Everything was great. The only thing I would want to note is the cab of the truck smelled like cigarettes. It wasn't light it was very strong. Thank you

ROBERT M. 
Rating:
5.0

no improvements needed

Don P. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

The truck I rented was great. I brought it back afterhours and the drop off process was quite easy

Arnold H. 
Rating:
5.0

Customer did not leave a comment.

Gil P. 
Rating:
5.0

Customer did not leave a comment.

QING H. 
Rating:
5.0

Excellent attention, knowledge and service.

ALVARO A. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

THANH L. 
Rating:
3.0

The U-Haul office was under staff. Only 1 person working entire property. Outside worker came in to office to finish my check in. I think I waited about 15 minutes other than that, it went well.

Erik R. 
Rating:
1.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

The car rental staff are very professional and friendly, the process is clear and satisfactory.

HANBIAO C. 
Rating:
5.0

I loved the after hours drop off; this eliminated the stress of returning it before you closed. Thanks!!!

MARIA E. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

This truck was filthy and smelly inside. There were strange stains as if some dead animals or trash were transported. Completely unacceptable and very difficult to load because the smell was so bad even with masks on. Please do better. You raise your prices. Fine. But do better.

Oswuar W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

JIUN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

I was called and told the trailer was overdue and was going to be reported stolen? I had already been granted an extension before I even picked up the trailer. When I requested an additional extension (due to unforeseen circumstances), I was told “It's not all about me, and many other families need this trailer…” I was again threatened with the trailer being reported stolen before the call was ended. I find this hard to believe with the amount of UHaul locations in the surrounding area. I called back to National City location and they were extremely helpful and granted me the extension with no problem! The El Monte location then called me back immediately after seeing my extension in the system and were very rude. Asking again when I would return the trailer (even though they were looking at the reservation). After I told him, he hung up. I've rented many times from locations all over the US, and almost always had a great experience. This location however was very unprofessional.

BJ H. 
Rating:
5.0

Customer did not leave a comment.

reglio G. 
Rating:
1.0

Worst service by any provider we've ever used.. went 300 miles one way to pick up 2 trucks and trailer that weren't there.. 600 miles round trip.. uhaul is the worst company worst customer service… lies and such a non caring attitude staff… you've gone way down hill …

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Very fast and polite service.

HUGORICARDO M. 
Rating:
5.0

Customer did not leave a comment.

MORRIS B. 
Rating:
1.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Vito takes pride in his work and it totally shines through....

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

HUGO M. 
Rating:
1.0

Very poor service. Arbitrary charges. Also hung up the phone. Never come again.

ANDY L. 
Rating:
2.0

You hire a young person that do not even greet you, hes personality is very volatile. He overcharged me 1 day. Not a great experience, I have use Uhaul services before but this location needs improvement. The truck key needed batteries and did not work properly.

JUAN G. 
Rating:
1.0

Racist Asuncion.. unfriendly.

JUAN J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Customer did not leave a comment.

NOEMI S. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
1.0

The girl, Lily G., didn't explain anything to me and literally just put the dolly into the truck and handed me the key and two papers. I'm just a girl and don't know anything about rental trucks. If my boyfriend wasn't there with me, I would've been screwed. I didn't check the papers that she gave me and just took off. On the third day when I went to return the truck, I checked the paper and saw that it was marked as half a tank was in the truck when it was given to me when it was half a quarter tank!! Not a quarter tank, my friend, it was half of that quarter. Pumping gas is extremely expensive for a V8 engine truck so I spent over $200 on gas. If I had actually looked at the paper before leaving the premise, I would've went back to her. U-Haul got lucky and ripped me off.

CATHY L. 
Rating:
4.0

there was not enough employees during check in. there was only 1 employee which made the checkout line wait really long, with only 2 customers before me it took 30 min to check in and pickup my rental. checkout however was a breeze and very fast and efficient

JESSICA H. 
Rating:
4.0

Customer did not leave a comment.

LELAND H. 
Rating:
3.0

The staff looked bored.

SERGIO H. 
Rating:
1.0

Customer did not leave a comment.

MARVIN F. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
2.0

First off, Uhaul changed my pick up Location without notifying me. It was another 12.5 miles farther. I was promised 178 miles but when I returned the truck, I was told I went over by 1 mile and I was only allotted 160 miles. I was given a truck with animal hair inside the truck. It also had scratches and dents. The air conditioner was completely broken. The employees were iuattentive and Had no empathy. Whe. I asked for another trick they said they couldn't give me another truck I had to call road side assistance doe help. My truck COULD not be fixed. My husband and I had to drive to the high desert in over 100 degree weather with the windows down and NO A/C. Road side assistance offered a meal for dinner but still stuck with a broke down dirty truck.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

THANH L. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO T. 
Rating:
5.0

Very good to take care customer

VICTOR N. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
5.0

Highly professional and knowledgeable. Need exit and entrance signage. Drove into the exit driveway without knowing upon entering Uhaul.

SUNNY H. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
1.0

The employees were rude and vague. Unfortunately it seemed like COVID has hit them pretty hard.

LEO A. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

I have rented trucks here before and they always go above and beyond to help you out. And the workers are very friendly!

Kimberly B. 
Rating:
5.0

Sorry I can't think of anything more that you could have done. Uhaul saved us during the frantic activities of moving. Making every effort to get us the equipment we needed. I didn't think we could have accomplished the out-of-state move without them. Thank you!

Jimmie J. 
Rating:
5.0

Calling in takes nearly 20-30 minutes. Overall, my experience was great but if the call wait time can be reduced to 5-10 minutes, I would give an overall rating of 10/10. For now, it is a 7/10.

JUAN C. 
Rating:
5.0

Everything was excellent... Thank you

MARIO N. 
Rating:
5.0

rhank uou

Carri K. 
Rating:
5.0

The staff is friendly. Great customer service. The two workers are working hard.

CLAUDIA C. 
Rating:
5.0

Customer did not leave a comment.

EDRYS S. 
Rating:
5.0

Absolutely recommended

tju s.  |  First Impressions 
Rating:
4.0

Quick and easy drop. Very professional!

MARK G. 
Rating:
3.0

I'm not entirely sure, but for one, the van was dirty (outside) with multiple stains (inside). When I dropped off the truck the app was not accepting my photo of the odometer and miles, so i logged in using google and I was able to finalize the return, by this time, it showed that I had returned the truck several minutes after the due time of 9pm.

Eddy A. 
Rating:
5.0

Customer did not leave a comment.

JACK F. 
Rating:
5.0

Keep up the good work in and out as expected will use this location and equipment again

MANUEL M. 
Rating:
1.0

Costumer service extremely bad very rude and not at all friendly

Yesid S. 
Rating:
5.0

Excelente servicios al cliente gracias

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
3.0

Customer did not leave a comment.

QUENTIN B. 
Rating:
5.0

All was good, I would say drop your rates by 5-10%, other than that, I was very pleased.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY O. 
Rating:
5.0

Customer did not leave a comment.

THANH H. 
Rating:
3.0

I set up movers while booking uhaul. No one showed up, and I still got charged

AMANUEL K. 
Rating:
5.0

Customer did not leave a comment.

BOBBY T. 
Rating:
5.0

Great service

SIXTO N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
1.0

Horrible entrance location. Only allows for two cars to enter.

ABIGAIL J. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

HECTOR F. 
Rating:
5.0

Vito was a very helpful and knowledgeable staffer. We liked him very much.

WEIQING L. 
Rating:
5.0

Excellent service. Ms. Gutierrez really demonstrated the meaning of good customer service. All aspect of the rental was very smooth.

DORA L. 
Rating:
5.0

excellent service and knowledgeable staff

ALAN S. 
Rating:
4.0

Friendly and fast.

MARSHA U. 
Rating:
5.0

Customer did not leave a comment.

YIFAN X. 
Rating:
5.0

Vito is a pleasure to work with. Very helpful, personable and caring to us as customers!!!!!

Steven M. 
Rating:
5.0

Excellent Service!

Justine H. 
Rating:
5.0

Excellent Service!

Justine H. 
Rating:
5.0

Excellent service!

Justine H. 
Rating:
5.0

Excellent service!

Justine H. 
Rating:
3.0

Friendlier management, guy seemed upset.

SEAN K. 
Rating:
5.0

Customer did not leave a comment.

DAMON E. 
Rating:
5.0

Customer did not leave a comment.

JUANA D. 
Rating:
5.0

Customer did not leave a comment.

ALDO M. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  First Impressions 
No reviews have been submitted for this location.

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