Customer Reviews for U-Haul Moving & Storage at Garvey Ave

1,679 reviews

10704-28 Garvey Av   El Monte, CA 91733
(E of Santa Anita)

(626) 448-6148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 448-6148

10704-28 Garvey Av
El Monte, CA 91733
(E of Santa Anita)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Calizto H. 
Rating:
5.0

None was perfect

BERTHA R. 
Rating:
5.0

The only thing is the have not give me my change back yet

REGINA M. 
Rating:
5.0

Friendly counter and nice moving truck with reasonable rate, highly recommended!

Donald C. 
Rating:
5.0

Passenger mirror was very loose and could not be adjusted. Had to report to call center just after I left. I should have checked it before I left the lot.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jacinto L. 
Rating:
2.0

The worker can stop playing on his phone while assist the cusotmer.

Juncun Z. 
Rating:
5.0

excellent service

Alan S. 
Rating:
2.0

I was very unhappy after making reservations with plenty of time. The vehicle I reserved was not available. So I had to make multiple trips to accommodate my loads with a smaller truck.

Dante G. 
Rating:
4.0

Customer did not leave a comment.

Gabril R. 
Rating:
5.0

The customer service was outstanding! Very professional, friendly and courteous.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
5.0

Customer did not leave a comment.

hiroko P. 
Rating:
5.0

The customer service was outstanding. I was in and out with my trailer in under 20 minutes.

Hector D. 
Rating:
1.0

I reserved a appliance dolly at the Pico Rivera location and when I went this morning at 10:00 it was not available I feel we need to improve on that communication between customer and where the appliance dolly is available to save me time trying to locate a dolly at stores that were in the surrounding area please make customers aware that they may have to travel in order to find an appliance dolly when there's one not located at the location they applied for

john M. 
Rating:
5.0

Larry was friendly and helpful.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Great service

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELFIN M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO K. 
Rating:
4.0

Customer did not leave a comment.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Great service and well stocked

Alan S. 
Rating:
2.0

People at the front need to be more friendly and helpful. The reception was not friendly as it should be. The truck was clean, the procedures were good, except it should be more deceptive toward the customers.

derek S. 
Rating:
5.0

very good service i like it

yanming L. 
Rating:
5.0

Customer did not leave a comment.

Kristopher S. 
Rating:
3.0

Please send receipts via email like you did before

Justine H. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Lily and Vito were very helpful.

David P. 
Rating:
5.0

Service was great

Edwin R. 
Rating:
5.0

excellent service

mark S. 
Rating:
5.0

Atención to the comustomer more fast service

PETER P. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
2.0

Me cobraron 3 veces necesito que revisen por que me cobraron 3 veces de mi tarjeta necesito que se comuniquen con migo por que voy hablar con mi banco

Mayra D. 
Rating:
1.0

Very loud music in store while finalizing documents. When i got home lights on auto transport were not functioning. Very poooooooor professionalism. Also when i retured auto transporter at the cathedral city location i never once got an email confirmation of any sort the following day. I was the one having to do all the leg work to track down a return confirmation receipt. For future needs i think i will look into other companies that value a customers safety, and return notifications.

Edward V. 
Rating:
2.0

The manager treats customer very bad. He has no people skills

Steven C. 
Rating:
4.0

Customer did not leave a comment.

tju s.  |  Overall Experience 
Rating:
3.0

The vehicle had an intermittent head light that kept going on and off.

MARTINA S. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS L. 
Rating:
1.0

I ordered an open trailer 6x12 & got an enclosed trailer instead, there was only one person at this location trying to help about 5-6 of us ( the person was very good & tried to work fast) not his fault but by the time I waited my turn & we went outside to get trailer it was too late for me to go somewhere else to get an open trailer so I had to take it ... so then I had to make 2 more trips because it was enclosed so then I had to call in for another day of use ... so at the end of our move it cost me triple the amount because I needed another day & two more trips from El Monte to Huntington Beach which In turn cost me more gas so yes overall I had a very bad experience can someone please reduce the amount ? I feel like it was uhauls fault for not taking my order correctly to begin with & then left me with no choice but to take what they had

Ericka V. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

The only thing that I was not happy with was I was told if I paid for extra insurance at the higher rate it would cover everything ! Only to be told I would have to pay over $200 for the tire that blew out… why pay the extra money when it doesn't cover everything.

david B. 
Rating:
1.0

Left the van and was told I would receive a email receipt which I was fine with but then reviewed the receipt and realized I was charged 3 gallons of gas when I literally topped it off at the arco around the corner before returning. What a scam to get a few bucks from customers. I'll make sure to take my review to google and Yelp.

LUIS M. 
Rating:
3.0

online orders should be ready by the time the customer arrives for pick up of the vehicle and the packing materials.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SANG C. 
Rating:
5.0

very friendly and helpful employee. Efficient process.

HANS G. 
Rating:
5.0

Customer did not leave a comment.

ANNA F. 
Rating:
5.0

Great job

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Excellent service from the people staff!!!

Edward G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Nothing they treated me very nice and took care of me very fast and equipment was like brand new

danny M. 
Rating:
4.0

Customer did not leave a comment.

CARLOS B. 
Rating:
1.0

Rude customer service, the guy that helped does not know how to talk to customers. I never leave a bad review, this is my first time. The truck was great though

EFRAIN A. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Customer did not leave a comment.

YU D. 
Rating:
4.0

Customer did not leave a comment.

IJAH L. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
1.0

I always get a rate your service but I am never sent a receipt for transactions.

Justine H. 
Rating:
1.0

This location has stopped sending us receipts. We have to go online to retrieve them and most of them say that they are not in the system.

Justine H. 
Rating:
2.0

The customer service was so poor and unwelcoming. There's no way I'd refer a friend, especially not with the poor service the guy gave.

Mariah L. 
Rating:
5.0

The Uhaul rep didn't bother to remove the huge $19.xx rental a day cardboard sign from the windshield so I did it myself in order to see/drive.

Benjamin C. 
Rating:
5.0

Are used to pick up in Pasadena on Raymond but I found the staff here in El Monte, at the Garvey site, much easier to work with and more enjoyable…They get a 10 in my book!

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
4.0

Customer did not leave a comment.

SUHEY S. 
Rating:
4.0

Customer did not leave a comment.

ERIK L. 
Rating:
5.0

Very good truck and it did the job I would recommend to this company again

CAESAR H. 
Rating:
5.0

Customer did not leave a comment.

J NATIVIDAD R. 
Rating:
4.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
4.0

This location wasn't crowded. I entered and there were 2 employees at the service desk. An audible 'welcome' or 'how can I assist you' would be nice but masks make it difficult at this present time. They had the vehicle I needed, unlike another location I reserved with the app. I returned the rental 15 minutes before closing. I waited inside the store for my ride to pick me up. I left before the closing time, but they didn't seem stressed to want me out of the store, which I appreciated.

KOH I. 
Rating:
2.0

The lady who helped me had a bad attitude and was t very helpful. I needed an appliance dolly she said they were out and didn't help me find one. I came to drop off in the morning and seen about 4 in the garage.

MATTHEW T. 
Rating:
5.0

Make sure you have a variety of the 20 foot

JEFF T. 
Rating:
5.0

Everything was great. The only thing I would want to note is the cab of the truck smelled like cigarettes. It wasn't light it was very strong. Thank you

ROBERT M. 
Rating:
5.0

no improvements needed

Don P. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

The truck I rented was great. I brought it back afterhours and the drop off process was quite easy

Arnold H. 
Rating:
5.0

Customer did not leave a comment.

Gil P. 
Rating:
5.0

Customer did not leave a comment.

QING H. 
Rating:
5.0

Excellent attention, knowledge and service.

ALVARO A. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

THANH L. 
Rating:
3.0

The U-Haul office was under staff. Only 1 person working entire property. Outside worker came in to office to finish my check in. I think I waited about 15 minutes other than that, it went well.

Erik R. 
Rating:
1.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

The car rental staff are very professional and friendly, the process is clear and satisfactory.

HANBIAO C. 
Rating:
5.0

I loved the after hours drop off; this eliminated the stress of returning it before you closed. Thanks!!!

MARIA E. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

This truck was filthy and smelly inside. There were strange stains as if some dead animals or trash were transported. Completely unacceptable and very difficult to load because the smell was so bad even with masks on. Please do better. You raise your prices. Fine. But do better.

Oswuar W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

JIUN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

I was called and told the trailer was overdue and was going to be reported stolen? I had already been granted an extension before I even picked up the trailer. When I requested an additional extension (due to unforeseen circumstances), I was told “It's not all about me, and many other families need this trailer…” I was again threatened with the trailer being reported stolen before the call was ended. I find this hard to believe with the amount of UHaul locations in the surrounding area. I called back to National City location and they were extremely helpful and granted me the extension with no problem! The El Monte location then called me back immediately after seeing my extension in the system and were very rude. Asking again when I would return the trailer (even though they were looking at the reservation). After I told him, he hung up. I've rented many times from locations all over the US, and almost always had a great experience. This location however was very unprofessional.

BJ H. 
Rating:
5.0

Customer did not leave a comment.

reglio G. 
Rating:
1.0

Worst service by any provider we've ever used.. went 300 miles one way to pick up 2 trucks and trailer that weren't there.. 600 miles round trip.. uhaul is the worst company worst customer service… lies and such a non caring attitude staff… you've gone way down hill …

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Very fast and polite service.

HUGORICARDO M. 
Rating:
5.0

Customer did not leave a comment.

MORRIS B. 
Rating:
1.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Vito takes pride in his work and it totally shines through....

ANTHONY C. 
Rating:
5.0

Absolutely recommended

tju s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  First Impressions 
Rating:
5.0

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

maggie V.  |  First Impressions 
Rating:
3.0

Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help

Mark C.  |  Overall Experience 
No reviews have been submitted for this location.

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