Customer Reviews for U-Haul Moving & Storage at Garvey Ave

1,745 reviews

10704-28 Garvey Av   El Monte, CA 91733
(E of Santa Anita)

(626) 448-6148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 448-6148

10704-28 Garvey Av
El Monte, CA 91733
(E of Santa Anita)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

MANUEL Q. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

MANUEL J. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

ben L. 
Rating:
4.0

Quick service. Quick drop off. Nice easy going workers.

tammy N. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
4.0

Customer did not leave a comment.

Lidia P. 
Rating:
5.0

Customer did not leave a comment.

scott N. 
Rating:
5.0

Great experience.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Wenndy M. 
Rating:
5.0

Customer did not leave a comment.

Andre Q. 
Rating:
1.0

I was there pick up the vehicle. My husband noticed the airbag light and engine light were on. Told the representative Lily Gutierrez, she told us it was fine. Airbag light on means the airbag is working and wanted us to take the vehicle with problem. With my insistence, she still was not too happy to change out the vehicle. And giving all kind of excuses. Also, she was not willing to pull out another vehicle for us. I was super upset with my experience in the location. Representative Lily was not helpful at all and being rude. I definitely would not go back to this location. I wish management could review the video on how I was being treated on 9/4/2022 at around 3:50pm. Very unprofessional and disrespectful.

Wu T. 
Rating:
5.0

Customer did not leave a comment.

Pietro A. 
Rating:
5.0

Customer did not leave a comment.

Ana V. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

The complete package! Full attention to customer needs. Answers all questions pertaining to equipment, and customers' needs. Overall 100% fully satisfied.

JULIO M. 
Rating:
5.0

Organized and courteous location

Javier M. 
Rating:
5.0

Great service

Stephen C. 
Rating:
3.0

Truck i rental was dirty

George H. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Great service

Geo F. 
Rating:
5.0

Customer did not leave a comment.

JianYu L. 
Rating:
5.0

Great customer service. We were in and out with our truck rental quickly and efficiently thanks to the staff.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

LOUIS A. 
Rating:
5.0

Customer did not leave a comment.

Louie R. 
Rating:
5.0

Customer did not leave a comment.

Yanjuan W. 
Rating:
3.0

Customer did not leave a comment.

XIONGBIN Z. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Angel L. 
Rating:
5.0

Customer did not leave a comment.

MAX M. 
Rating:
5.0

Good workers

Patsy T. 
Rating:
5.0

Customer did not leave a comment.

Sergey L. 
Rating:
5.0

Great customer service. Very friendly

Natalie R. 
Rating:
2.0

They double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.

SANDY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Friendly service! The young lady who assisted was very nice and welcoming.

GERARDO D. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Ulises G. 
Rating:
5.0

I live in pasadena, I would of loved to return closer to my house.

Juan R. 
Rating:
5.0

excellent service

DANIEL S. 
Rating:
5.0

The only problem with renting from Uhual is everything is based on access to technology. That creates inequities for customers who don't have phones, internet, or computers. Yes, there are still people who live without those. You should have an alternative method so you don't exempt people from being able to rent a vehicle just because of a lack of access to technology. Also, to assume people have three phone numbers for references is absurd. We could have just made up numbers. Some people don't have family or friends to just be giving numbers out. Your company needs to rethink how it uses current technological procedure that could literally make someone lose everything just because of technology but have the money and are responsible people. Other than that it was very good.

Terrance R. 
Rating:
1.0

The counter work doesn't know what is customer service, horrible service, never ever come back again

David C. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great service n great prices.

Welter M. 
Rating:
5.0

Customer did not leave a comment.

Tirso M. 
Rating:
5.0

I was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.

Tony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Norma C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
1.0

They overcharged me for the miles. I only drove it 12 miles and they charged me for 25 miles. I sent an email to the manager twice and he never replied. It's not about the money at all. It's about the principle. Very unhappy with customer service. I waited over an hour and still didn't get through.

ANTHONY M. 
Rating:
2.0

Truck didn't have ac and was in really bad shape.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

luis P. 
Rating:
5.0

Customer did not leave a comment.

diana S. 
Rating:
5.0

The customer service experience was excellent. Was able to answer all my questions and concerns.

Richard T. 
Rating:
5.0

the teem was helpful and the place was clean in and out fast very happy thanks danny

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
2.0

The moving help had trouble picking up the ubox. They spent two hours there waiting, and I made two hours phone calls to Uhaul and Moving help. I was put on hold for at least 20min for each cal. It was terrible. Uhaul and Moving Help should substantially improve their communications.

Lu X. 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
2.0

The service was bad. The clerk was being very disrespectful and unfriendly to customers.

Binh T. 
Rating:
4.0

Customer did not leave a comment.

Sonia G. 
Rating:
5.0

Lily was friendly and attentive. 10/10

Fred R. 
Rating:
5.0

Customer did not leave a comment.

Calizto H. 
Rating:
5.0

None was perfect

BERTHA R. 
Rating:
5.0

The only thing is the have not give me my change back yet

REGINA M. 
Rating:
5.0

Friendly counter and nice moving truck with reasonable rate, highly recommended!

Donald C. 
Rating:
5.0

Passenger mirror was very loose and could not be adjusted. Had to report to call center just after I left. I should have checked it before I left the lot.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jacinto L. 
Rating:
2.0

The worker can stop playing on his phone while assist the cusotmer.

Juncun Z. 
Rating:
5.0

excellent service

Alan S. 
Rating:
2.0

I was very unhappy after making reservations with plenty of time. The vehicle I reserved was not available. So I had to make multiple trips to accommodate my loads with a smaller truck.

Dante G. 
Rating:
4.0

Customer did not leave a comment.

Gabril R. 
Rating:
5.0

The customer service was outstanding! Very professional, friendly and courteous.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
5.0

Customer did not leave a comment.

hiroko P. 
Rating:
5.0

The customer service was outstanding. I was in and out with my trailer in under 20 minutes.

Hector D. 
Rating:
1.0

I reserved a appliance dolly at the Pico Rivera location and when I went this morning at 10:00 it was not available I feel we need to improve on that communication between customer and where the appliance dolly is available to save me time trying to locate a dolly at stores that were in the surrounding area please make customers aware that they may have to travel in order to find an appliance dolly when there's one not located at the location they applied for

john M. 
Rating:
5.0

Larry was friendly and helpful.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Great service

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELFIN M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO K. 
Rating:
4.0

Customer did not leave a comment.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Great service and well stocked

Alan S. 
Rating:
2.0

People at the front need to be more friendly and helpful. The reception was not friendly as it should be. The truck was clean, the procedures were good, except it should be more deceptive toward the customers.

derek S. 
Rating:
5.0

very good service i like it

yanming L. 
Rating:
5.0

Customer did not leave a comment.

Kristopher S. 
Rating:
3.0

Please send receipts via email like you did before

Justine H. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Lily and Vito were very helpful.

David P. 
Rating:
5.0

Service was great

Edwin R. 
Rating:
5.0

excellent service

mark S. 
Rating:
5.0

Atención to the comustomer more fast service

PETER P. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
2.0

Me cobraron 3 veces necesito que revisen por que me cobraron 3 veces de mi tarjeta necesito que se comuniquen con migo por que voy hablar con mi banco

Mayra D. 
Rating:
1.0

Very loud music in store while finalizing documents. When i got home lights on auto transport were not functioning. Very poooooooor professionalism. Also when i retured auto transporter at the cathedral city location i never once got an email confirmation of any sort the following day. I was the one having to do all the leg work to track down a return confirmation receipt. For future needs i think i will look into other companies that value a customers safety, and return notifications.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

tju s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
5.0

Absolutely recommended

tju s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  First Impressions 
Rating:
5.0

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

maggie V.  |  First Impressions 
Rating:
3.0

Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help

Mark C.  |  Overall Experience 
No reviews have been submitted for this location.

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