Customer Reviews for U-Haul Moving & Storage at Gatorland

1,594 reviews

14651 Gatorland Dr   Orlando, FL 32837
(Hwy 441 OBT across from Gatorland Zoo)

(407) 857-7867

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 857-7867

14651 Gatorland Dr
Orlando, FL 32837
(Hwy 441 OBT across from Gatorland Zoo)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We we arrived was told there was no outside unit that I reserved and the price went up $30 from what I had reserved. Lady checking us in was rude and said not her problem uhaul online overbooked them and wouldn’t honor our reservation.

GLORIA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

The Gatorland location was very nice. The employee was friendly and professional.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

BETSIE R. 
Rating:
5.0

Customer did not leave a comment.

raymundo j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan R.  |  First Impressions 
Rating:
5.0

Kim was super helpful and we look forward to using this U-Haul facility.

babara R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

JEAN D. 
Rating:
5.0

Thank you for having the van when I needed it.

TERESA P. 
Rating:
5.0

Quick and easy check in. Staff was friendly and helpful.

Tom Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDISON M. 
Rating:
4.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

You have the best manager any U-Haul can have, I mean that.

Alejandro A. 
Rating:
5.0

Best experience I have had with UHaul

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Rhem E. 
Rating:
4.0

I turned in the storage unit on 12/11/2021 and was told I’d receive a receipt which I never got. I did however get an email reminding me of my rent due about a week and a half later to which I responded that I had already turned it in.

Celestino D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX X. 
Rating:
5.0

I can't complain, very professional, efficient and nice staff.

BRUNILDA B. 
Rating:
5.0

Customer did not leave a comment.

TONY J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

The place was always clean, neat & secure. Moving in & out was very easy & convenient

IRA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNILDA B. 
Rating:
5.0

Customer did not leave a comment.

LUIS Y. 
Rating:
5.0

Friendly and helpful...

Anthony N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAYE P. 
Rating:
4.0

I wish I could get a prorated month and avoid waiting until the expiration date to cancel the storage.

RAMSIS B.  |  Overall Experience 
Rating:
5.0

Costumers friendly n very professional.

Charles R.  |  First Impressions 
Rating:
4.0

I am not happy with emails about change of reservation location. A phone call would of been nice as where originally had the reservation was a 15' truck there as I drove by after picking up tje truck 7 miles away and it was there when I unloaded my product into the storage unit at personal storage. Ive been renting u hauls for the last 16 yrs for this event bit next year I might rent elsewhere as in budget or pensive as I dont look at my emails daily. Thank God I looked at them 3 hrs before the rental

HUBERT L. 
Rating:
4.0

The first reservation location I went to in Kissimmee was out of vehicles. I appreciate that the first UHaul location I went to rerouted me to this location to pick up my vehicle!

MAISLEY S. 
Rating:
5.0

Did not have any problems.

MARILYN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

The manager and her employees are amazing!!

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

ANDRE J. 
Rating:
5.0

Notify the customer ahead of time if equipment is not available (Dolly). However, location was able to direct me to a nearby location that did have the equipment, so the situation was resolved.

Kiley B. 
Rating:
5.0

Customer did not leave a comment.

Pablo R. 
Rating:
4.0

Provide men to lift load to assist in packing in storage. Some persons don't need help so at the time the customer make the reservation ask the question are you going to to need help to unpacked so appointment can be made for helpers.make this not only easy for you but a smooth transition for your customers

JANETHER D. 
Rating:
3.0

Customer did not leave a comment.

JASON Y. 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

When we picked up the Uhaul. The Rep Hawk was such pleasure to work with with upbeat personality. Her being our Rep was great experience.

DIVINA J. 
Rating:
5.0

Very nice and friendly

naomi m.  |  First Impressions 
Rating:
5.0

Searching for last minutes moving trucks was almost frustrating. Until we finally called U-haul (I believe in location) 2021 N Main St   Kissimmee, FL 34744, and Matt found and reserved us one at a different location. Pick up location nearby Gatorland was clean. Staff (I apologize I didn't get her name) was very friendly and we got to do our moving in time. Thank you for all your help!

Luis M. 
Rating:
3.0

My due date was the eighth I thought it was the 18th for some reason and I canceled and emptied out my storage when I went to the front Dess they told me it was the eighth so they didn’t pro rata mean for the For the days that I use and just said no they couldn’t do it after they canceled it and I could’ve had the keys last for 20 more days and that Storage instead they just cancel me and said they couldn’t refund me the remaining days that I didn’t use

JOSE T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
5.0

There was an issue with the driver's door shutting all the way so unless you slammed it hard it would not close there was a two inch Gap which cause a whistling sound while driving down the highway, it was a very annoying having to listen to this while driving down the road and I'm not sure that I will rent from UHaul again I may use Budget or Penske next time.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Nadia was amazing and the equipment was clean and in full functioning order. Nothing to improve!

BRIAN R. 
Rating:
4.0

The young woman that helped me was great. Thanks

John F.  |  First Impressions 
Rating:
5.0

The only complaint I have is that when we first moved into the storage we arrived at 930 pm and tried to leave and it was like 10:05pm. We realized that neither of us had a cell phone on us as we rushed out of the house. Needless to say, there is no emergency call button on the intercom. I had to jump the fence and walk miles to a relatives house to call the manager who gave us a call to get out. There should be a way for people to get out of the storage after hours or a call button . While it was our fault for being there after hours, UHAUL shouldn’t hold people hostage

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya K. 
Rating:
5.0

Customer did not leave a comment.

judy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEANDROHIRAM C. 
Rating:
5.0

Everything was perfect. Great service.

LUCIANO C. 
Rating:
5.0

Customer did not leave a comment.

VEERENKRISHNAN S. 
Rating:
4.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Evette S. 
Rating:
5.0

Customer did not leave a comment.

omyada d.  |  First Impressions 
Rating:
5.0

Nothing. Everything was excellent. Thanks

JAFET C. 
Rating:
5.0

Nothing very friendly helpful staff ⭐️⭐️⭐️⭐️⭐️

JO ANN B. 
Rating:
5.0

Customer did not leave a comment.

Maryjane M.  |  First Impressions 
Rating:
4.0

Check in person at the counter was very nice and helpful. Thank you

JEANETTE C. 
Rating:
5.0

Customer did not leave a comment.

Oliver K. 
Rating:
5.0

This was #6 time that I rented a trailer. I want to give a big Thanks to Johnny, Jaime and the manager Kelsey from Manassas for all of their support during this stressful time for me. They made me feel better with their help and support. They are awesome people! Thanks, Wanda Santos

WANDA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAYLIN U. 
Rating:
4.0

Customer did not leave a comment.

GLORIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANOLO L. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Everything was just fine. Friendly associates and the van was clean and just fine.

MARTA M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE P. 
Rating:
2.0

took me 3 days to reach out someone to get a storage room. no reaponse at all

YEISON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

The sales associate was excellent.

Ricardo Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

Enied B. 
Rating:
5.0

Customer did not leave a comment.

Elliot N. 
Rating:
5.0

Only thing was when I returned the truck I put in the same amount of fuel I got it with and I swept out the back of the truck which I saw a sign that says you get $25 for doing that, other than that a good location and service

Duane G. 
Rating:
5.0

Me guasta mucho lo storage, pero tienes um mantinimiento para hacer en meu storage.

Ednilsa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

ROSALVA C. 
Rating:
5.0

Customer did not leave a comment.

Stefany B. 
Rating:
5.0

Customer did not leave a comment.

DUANE G. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

LEONARD M. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS J. 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  First Impressions 
Rating:
5.0

Good service , excellent people

BRAYAN C. 
Rating:
5.0

Friendly, helpful, professional. Thank you!

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

MYRIAM G. 
Rating:
5.0

Very nice people

ESTEBAN O. 
Rating:
5.0

Customer did not leave a comment.

RADESH S. 
Rating:
5.0

Customer did not leave a comment.

WALTERJ A. 
Rating:
5.0

Clean vehicles before renting them, have a better “after hours” equipment return system, and more/bigger parking area for returning vehicles.

NOEL A. 
Rating:
5.0

Very nice staff

MIGUEL A. 
Rating:
5.0

Always a great experience at Uhaul across from Gatorland. Their customer service is exceptional and the reason we trust them for our moving needs. Thanks!

GLEN L. 
Rating:
3.0

Usually app was fairly unusable and I eventual gad to work with a person to complete the reservation

DONALD T. 
Rating:
1.0

Customer did not leave a comment.

Enmanuel M. 
Rating:
5.0

Good customer service

RADHAMES F. 
Rating:
5.0

Customer did not leave a comment.

DANILO ALEJANDRO A. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA B. 
Rating:
5.0

Customer did not leave a comment.

JO ANN B. 
Rating:
5.0

Customer did not leave a comment.

RODOLPHE S. 
Rating:
5.0

Great Service

JESUS V. 
Rating:
5.0

Everyone at this location was so kind and helpful. Could not have asked for better customer service.

RACHEL S. 
Rating:
5.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

MIAN H. 
Rating:
1.0

I will never recommend this location when you book your reservation online, and you go to pick up your truck they force you to change the hours you will use your truck and if you don't accept they don't release the truck. And the reason is they rent the truck to 2 persons at the same day and it happens to me twice already. I think UHAUL SHOULD SUPERVISE THIS LOCATION ASAP. Because what they do is not correct.

Betzabee R. 
Rating:
5.0

Thank you

CHERYL L. 
Rating:
5.0

Very clean, well stock of supplies, professional people and on time for my truck. Very happy with the service.

OSVALDO L. 
Rating:
5.0

Very friendly and responsible I recommend them

EDUARDO R. 
Rating:
5.0

It good

LUIS G. 
Rating:
5.0

Great customer service!!

SHERRIE R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

The online pickup system did not work at all. mileage recorded for the vehicle was wrong and could not be corrected. I had to go inside the office twice which complete defeats the concept of mobile pickup. I will not likely use mobile pickup again if it works this poorly

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

REBECCAMICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

Everything worked perfectly with the truck

RICHARD L. 
Rating:
3.0

Didn’t like having reservations for a unit, then find out they didn’t have the unit size available. The employees said this happens all the time, allowing reservations to be made without having availability.

Kevin S.  |  First Impressions 
Rating:
5.0

The girls is the best , she help us a lot , she cares about her job ...

Ernesto S. 
Rating:
5.0

This rental was so much easier than I thought it would be. I was in and out quite fast and the super friendly employees that helped me with the rental and the return were exceptional. I would go to this location again and would recommend it to everyone.

DIANE V. 
Rating:
3.0

Customer did not leave a comment.

Emilia G. 
Rating:
4.0

Kim and Hawk were very professional and accommodating.

Melanie C.  |  First Impressions 
Rating:
5.0

I was very luck to get help en Spanish personal dedicatedly to help eficazmente en frustrating matter time

Olga C. 
Rating:
5.0

great customer service, all 3 employees very friendly and helpful

Maritza C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen r.  |  First Impressions 
Rating:
1.0

As soon as I arrived, the front desk person told me that the first 30 days of storage supposed to be free. As some others companies offered me the same first month free of charge (zero cost) I decide to go ahead with U-haul, I registered myself and started my moving into the storage. Close to the end (after 2-3h) the lady went in front of my storage (314) and told me that the first month is no longer free, that was her mistake and that her boss was on vacation so nothing to do. Considering that I was close to the end and had put almost my former house into the storage i decided to keep in Uhaul as I was exhausted moving for more than 7 h in that day. My question is: how a serious company can tell you that the first month is free and after few hours it changed its mind? As I intend to keep my stuffs for a long time, I will move from U-Haul to another storage as soon as I have free time as for me this kind of situation is not acceptable. Regards Marcos Cassoli 8643163768 (text message) marcosr.cassoli@uol.com.br

Marcos C.  |  First Impressions 
Rating:
5.0

When checking in it was busy. But the office representative ( I think her name was Kimberly) was extremely patient and very helpful. I had a reservation but after loading the truck I realized I would need a larger unit she help me find one that worked out perfectly. It had been a long couple days and I was worried we would t make it work, but Kimberly was awesome. I wish all places had this great thought towards customer service. Will continue to be a Uhaul supporter.

Daren A.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Lou M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAMSIS B.  |  First Impressions 
Rating:
5.0

Uhaul made this out of state move so much easier from start to finish with the add on extras, from in house equipment & supplies priced well, to the options to hire helpers load/unload right into uhaul storage (1st month free). All the staff were super friendly and helpful ... very satisfied with the service I received!!!

Tonia F.  |  First Impressions 
Rating:
5.0

The team of personnel always offer great customer service. Upon arrival to Florida had to move items in storage due to Father gravely ill in Indiana. I never got a chance to move into the house in Florida and had to hit the road to travel to Indiana. Nadia and others have really made this hard transition as easy as possible.

SHARON H.  |  First Impressions 
Rating:
5.0

I have rented trucks and have three storage units. The staff is always nice and helpful. Would highly recommend.

THOMAS S.  |  First Impressions 
Rating:
5.0

Never had any problem, I always met my payment on time, an the person that I talk to always is Nadia, very sweet And very respectful. Thanks Nidia del valle

NIDIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GODFATHER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

benjamin r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  First Impressions 
Rating:
5.0

Everything is good so far, no complaints.

Wendy P.  |  First Impressions 
Rating:
5.0

Manager Noudya went above and beyond to make this very convenient, excellent customer service skills.

rachid r.  |  First Impressions 
Rating:
4.0

A little waiting time, since they only had one employee taking care all their services. Other wise it was a good service.

CAROLINE D.  |  First Impressions 
Rating:
5.0

This is the best local Uhaul team I've ever worked with! Nadia and Shelly are top notch

thomas p.  |  First Impressions 
Rating:
5.0

Very professional and friendly customer service. The facilities are state of the art , clean safe and accommodating. I would recommend this location to everyone.

PETRA M.  |  First Impressions 
No reviews have been submitted for this location.

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