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Shaun ACustomer Reviews for U-Haul Moving & Storage At Gatorland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
PRASHANTKUMAR PLady who checked me in was very nice and the other worker was quick to grab the truck and have it ready by the time we submitted payment. Return process also very seamless. 10/10
ADRIAN AAlways excellent
KEITH BExcelente su atención
jesus P | First ImpressionsVery Convenient
Jahlinda M | Overall ExperienceAlways pleasant and professional
CARA SI had originally reserved a cargo van but upon arrival, Kim advised me the person who had previously rented it had not returned it. Kim helped me so much by renting me a comparable vehicle and charging me the appropriate amount. She was friendly, knowledgeable and efficient.
DANIEL R5 star
LYNAEL SThe gentleman who recieved the rental return was very helpful.
Richard BWe were there for 1 1/2 year very grateful
Nannette E | Overall ExperienceGood job ,
Hugo L | Overall ExperienceOn map some unit numbers are extremely hard to read and locate
Jahlinda M | Online Move InI absolutely love this location. I go out of my way to come to this one. Staff and management are phenomenal. They make you feel appreciated, welcome, secure and more than just a number. I will recommend this place to anyone who needs assistance.
savannah p | Overall ExperienceHad to call the 800 number 3 times and they argued with me about unit size will not rent from uhaul again
Robert R | First ImpressionsI have been there for about 10 years and Nadia has been the best customer service person I’ve ever had very nice polite and very professional
JOHN P | Overall ExperienceN/A
CARLOS DQuick and smooth picking up and dropping off the rental.
JORGE MAC is warm and cold, its low
JOSEPH DThey were great.
Angela BThe only thing that I could think of is to clean the inside of the front windshield better. Otherwise this was ab A1 rental.
ERIC JNothing to improve. Great employees 👍
CHRISTOPHER SI originally was picking up at Personal Mini Storage on Dyer Blvd in Kissimmee. I had called and left two messages for the manager but never got a call back. I elected to purchase boxes from the U-Haul facility at Gatorland. Because the manager at Gatorland and how knowledgeable she was and friendly I moved my truck reservation from Personal Mini Storage to the Gatorland location.
RONALD PEl servicio es excelente. Son personas muy amables y respetuosas.
OLGA MMs Naudya was always helpful & kind . She was always available to address my concerns. The facility was always maintained , well lite and secure
CARMEN R | Overall ExperienceThe trailer need maintenance at the hitch connector have rust
Eugenio TGreat service here
Matthew HFast, safe and very easy to go with Uhaul..
mariela MKeep up the good work
Pedro AThank you Ms.Naudya Sinanan for your help and kindness on behalf of my uncle R.Mims
ROBERT M | Overall ExperienceYes
jose v👍
Elba VThe Uhaul made us drive an hour back to return to main facility when in the morning they said we could drop off on the nearest location and on the phone we called from the nearest location before heading over there and they stated the same thing, we added gas to get there for them to tell is we couldn't so we waisted milages and fast to drive back to the the original location for something both haul location messed up on and it came out of our pockets. SO NO WOULD NOT GO BACK & ON TOP OF THAT im still receive mail from a person called Amanda Pierre my name AMANDA SANTANA so you guys keep sending me her bills for months and in the phone u guys have said you can do anything about it. THERE YOU GO.
Alexander FThe Lady’s attention are no good, no polaite, they are so rude.Saturday July 13/24 at 7:30 and return the truck at 2:30 pm.
Luis MThe “manager” Nancy is everything but helpful. I made a reservation there 1 month behind my mock g and they just lost it. I place my reservation again for the storage and the truck for the next moving and they change the pick up 1 hour away for my storage when I supposed to have in the first time. I paid extra hours to the workers, my gas, the tolls and my time to pick up the truck. The manager was mean and helpless.
gabriella t | Overall ExperienceExcellent service the only thing that I could say is that the price is to high for the size unit. Besides that everything else was good ty.
Adelaida Q | Overall ExperienceGreat location and staff
GREGORY BSuper friendly, the store and van were clean. Was a great experience, would go back again. Thank you!
regina wAir conditioning stop blow cold air after one hour of the trip. That was a absolute horrible experience for a more of 10 hours trip. Food on the cooler die with the hot and I feel dehydrated and sick. Right turn signal was not working still.
Monica REverything was fine
VINICIUS MMy experience with this U-haul location was excellent. When I needed additional time with the truck they were very helpful with extending my rental at no extra charge. It really helped my moving day be less stressful. Thank you.
Norma BGood costomer service
wilberto pPara mi todo esta muy bien así.
ROGER LDefinitely recommend this location. Staff is very good, Gentleman who assisted us during the pickup and the lady who assisted us during the return were super friendly and helpful. I forgot to ask their names. Truck was in good condition, no issues.
Mohammad ANaudya is the absolute best! She knows how to serve her customers well and is very personable. I had an excellent experience at this location as I had rented a storage unit for a week and a 15’ truck. This place should get the recognition it deserves.
Elijah BExcellent
Vinicio RWhen I made the reservation weeks in advance I rented a furniture dolly and a regular dolly. When I went to pick up the truck I was informed that they do not usually have the equipment to rent. This is not helpful to find out in moving day.
MONICA M | Overall ExperienceHello and good morning or afternoon. The only issue I had is that the last time I rented a truck was about 8 yrs ago and I was told I would received a text but didn't understand that I had to click on it right away to check to see what the gas was and because the truck was brought to the front of the store I just jumped in and left. ( I did take a picture of where the gas was so that wasn't an issue when I turned the truck in) and that's when my brother said didn't you sign paperwork that showed that? By that point I didn't think about the link I was sent because I was already on my way. So just for people who haven't rented a Uhaul recently or ever I think maybe we should be told hey make sure you click that link and check the gas and the truck for any damages before you leave. Other than that the employee that morning was very nice and answered any questions I had.
Amarillys MThe person that was in charge was very rude and disrespectful. If she is going to be working on costumer services she need to stop being so mean.
Hector GExcellent customer service
Benjamin VMuy costoso
Juan VI been customer at this.location over a year. Have a storage there. The manager and staff are great. Great customer service definitely recommend this location.
Nilsa RGreat
oduntan aOur experience at this storage facility was excellent. Naudya and the entire staff were always friendly and very helpful. We had a storage unit here for three years and would use them again in an instant. Definitely recommend.
Jody P | Overall Experienceawesome. Thank you Naudya and Kim
DIANE H | Overall ExperienceCustomer service was very good
fabian pRoaches inside truck and had a mothball smell
JONATHAN PIt was just a blessing! I had had death more than one in my family so many issues one thing after the other! Nadia I love her and I praise God for her because she understood God gave me favor with her! And the company and you all work with me! I give God all the glory! And want to let you know that I really really really really appreciate it Nadia thank you so much and if I should ever need storage again if Nadia is still there, I will use it. It's the people behind it all! And her staff was awesome too. Blessings to all of you have an awesome 2024 in the name of Jesus!
Angela P | Overall ExperienceOur unit had a water leak in the roof. We had some water damage to cardboard boxes
Richard S | Overall ExperienceBit of a hiccup at first but got resolved pretty quickly.
Wilberto S | Online Move InOvercharged for 2 years. Other facilities outside of Orlando are half the cost of a 10x15. Awful customer service & staff. You'll need to review my previous complaints and feedback from prior surveys, emails and Google reviews.
Radzimir d | Overall ExperienceLove the way they do business. Helpful and friendly is an understatement
Ivan G | Overall ExperienceIt was a very easy breezy time with my locker for close to 4 years. I'll say the doors being able to just open on some buildings was concerning but nothing I would put down as unacceptable. The bathroom was always clean
Michael A | Overall ExperienceAs a first time customer, I was very overwhelmed with the initial process and prospect of having a storage facility/rental truck/movers, but the entire experience was easy and understandable. I appreciate you guys so much.
Erin R | Online Move InClear and easy instructions
Edward C | Overall ExperienceThe facility is great and Naudya, the general manager is great, helpful, communicative with customers, be with phone calls or emails and has helped a lot on receiving shipments.
Shanmugaraja V | Overall ExperienceWas fine until the end Very poor communication and very unprofessional staff
Erica L | Overall ExperienceThe only problem I had was people were holding meetings in one of the rental storage units and made it hard to get into your unit. They had a line of cards in the way.
Albert A | Overall ExperienceMoving to Texas had to , move things out of storage ..
Edgard c | Overall ExperienceWould definitely use this facility again if needed. Everyone was friendly and professional.
ROBERT D | Overall ExperienceAll staff that I encountered were great! Everyine was very nice and helpful.
MELISSA C | Overall ExperienceAbsolutely love working with the staff at this location. Always very accommodating. Whenever I need anything uhaul, this is the location I come to.
Lauren B | First ImpressionsStorage have rat’s They gave me poison for the rats, but the rats kept coming, so I had to move out
FREDDY G | Overall ExperienceThe Manager at this location is The Best Goes above and beyond to help the customers Always
Steven S | Overall ExperienceStaff was great with all questions.
BRIAN D | Overall ExperienceEverything went very smooth and efficient. Ty.
Pedro V | Overall ExperiencePeace of mind/blessing.
Danny F | First ImpressionsThe Lady at the counter was super nice and helpful, very easy process to rent a truck and get a storage unit. Thank you!
Pedro V | First ImpressionsKim is absolutely the Best… and I’ve been using U-Haul for 30 years 😇
Marylin M | Overall ExperienceTengo mala experiencia con esta empresa. Me robaron a plena luz del día todo lo que tenía adentro y luego de darme cuenta, acudí a las oficinas para ver los videos y no me los quieren facilitar, hice la denuncia en la policía? Y ni siquiera a ellos les quieren mostrar los videos
MARIA A | Overall ExperienceA lot of people walking in the facility late nights it looks like they are living there I stayed a couple of nights later working on my car then I noticed the same people all the time.
Jose R | Overall ExperienceVery clean environment…Professional staff
trevor s | First ImpressionsGood manager naudia Che’s very nice Che help people I’m old customer with her storage we love you you naudia
ghizlane E | Overall ExperienceI was always pleased with the cleanliness and security at the Gatorland location, and the staff were easy to work with & helpful.
joyce E | Overall ExperienceTy very much.
Leone V | Overall ExperienceAll three ladies I dealt with there were very helpful and understanding. I had a very unfathomable events happening in my life and they helped me. More stars if it was possible.
MICHAEL R | Overall ExperienceKeep up the good work
jesus c | Overall ExperienceFriendly hopefully staff
Erik R | First ImpressionsNone
MICHAEL R | First ImpressionsConvenient and helpful. Smooth arrangements in getting everything needed.
James E | First Impressions