Customer Reviews for U-Haul Moving & Storage at Glenbrook

7160 reviews

4611 Coldwater Rd   Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

(260) 483-1165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(260) 483-1165

4611 Coldwater Rd
Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service!

MICHELE C. 
Rating:
3.0

Improve the reservation system, when you reserve a piece of equipment that it isn't available state that!! Don't substitute something that wasn't ordered.

Stephen R. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

Carly, claiming to be the manager, and a male employee in training, took photos of both sides of my driver's license with their personal phones. I know that U-haul provides necessary equipment and these employees should not record my personal information on their personal devices. When I questioned Carly, she became angry, refused service, and threatened to call the police. Manager Carly refused to delete my information from her personal phone. A third male employee followed me out and continued to threaten me. I am now forced to take my business elsewhere. Please provide proper training to your unprofessional employees. I am still shocked by this immature, unprofessional behavior.

Lance M. 
Rating:
4.0

Customer did not leave a comment.

Wesley S. 
Rating:
4.0

The customer service was wonderful! The gentleman that help me both times was very helpful and friendly. The truck however smelled very strongly of smoke and whatever was used to try to cover the smell didn't work and made for an unpleasant drive. No, I did not mention this at the time I dropped the truck off as they were very busy and I didn't want to hold things up for them.

Kristine E. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

no problems at all dropping off

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Kader B. 
Rating:
4.0

Customer did not leave a comment.

Sevad R. 
Rating:
4.0

Improve your trailer brakes. When you have to back up it puts the brakes on and causing the wheels to lock up.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

The TPM daslhlight was lit with a message that the service required maintenance.

Richard S. 
Rating:
5.0

I found they the app or website to work to return my rented van. If I had been charged the extra fee for the after hours return I would have been very angry. Luckily they didn't charge me. Other than that service in person was outstanding!

Aleasa F. 
Rating:
5.0

Absolutely perfect experience. In and out Quickly.

Lynn B. 
Rating:
5.0

We were very happy renting from u- haul. People were extremely nice and helpful. Equipment and truck in good working order.

Steve W. 
Rating:
3.0

Customer did not leave a comment.

Keaton C. 
Rating:
5.0

Everyone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.

Maria F.  |  Overall Experience 
Rating:
2.0

Your desk was unhelpful. was unable to find online order and we had to do a new order when we got there.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

NOEL B. 
Rating:
5.0

The lady at the counter was extremely helpful 👌 she explained everything really good she was also very friendly love to deal with People like her have a great deal thank you so much

Carmen V. 
Rating:
5.0

Customer did not leave a comment.

Khoa H. 
Rating:
4.0

Better parking lot. Hard to get in and out.

Edward G. 
Rating:
3.0

Customer did not leave a comment.

Joseph F. 
Rating:
1.0

This crap of checking yourself in and out or waiting in line for an hour is ridiculous.

Adam O. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
4.0

Short handed but did a great job

Javon W. 
Rating:
2.0

I tried to upload the pre damages on the truck that were there before I rented it, but the customer service expired the link for my rental.

Stephanie M. 
Rating:
5.0

Great customer service from your main guy as always! Thanks again

Jaleisha M. 
Rating:
5.0

The location and the agent were terrific. You're contactless rental by mobile phone is a complete disaster. We arrived a few minutes before our scheduled time at top of the hour and it was 27 minutes later before we were driving away with the truck. Our rental was only for 2 hours so this wasted 1/4 of our time. Pandemic or not I will never use your contactless system again.

Robert P. 
Rating:
1.0

Hire a new manager ! Train your help on customer service skills ! Repair your equipment ! Ramps are barely operational. If you can pull it out your lucky, once it's out it doesn't want to go back in all the way to lock. I rented trucks two days in a row with the same ramp issues. You would think for being a corporate store and the largest in Fort Wayne Indiana, that it would be run much smoother with well maintained equipment. I could go on but I'm sure it would be a waste of my time . I have used this same store in the past with the same experience ! Unfortunately there aren't many option when it comes to renting moving trucks !

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
2.0

Slow service from the time I walked in I was there for about 5 minutes before anyone came out to assist me. Upon returning the equipment it says to stay in truck/equipment and someone will assist you, no one showed up. As I'm about to get out the truck the assistant decides to help the guy that came in after me with his trailer return. Not a good experience at all.

Corvetta K. 
Rating:
4.0

Customer did not leave a comment.

Chelsea T. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

How do you improve on perfection? Friendly representative, knowledgeable of the equipment and the rental process

Victor H. 
Rating:
2.0

The manager at this location is awful. I rented my truck with no issue, but needed to get some tow straps so I had to come back in with my husband. The woman at the counter was helping another customer. While we waited in line, another person came in behind us. The counter employee went in to ask for help and he told her he was busy. While we waited in line for another 15 minutes the manager never came out. After the line was about 6 people deep, I informed the manager that there was a line and no one at the counter. He got very snarky with me and told me he was busy trying to fix an issue with a customer that was overcharged by $500. This made me very leary of continuing with the reservation of the truck. He told me that his employee would be back and we would just have to wait for her. I waited a few more minutes without anyone else coming to help. I ended up leaving the tow straps and going to auto zone where I was in and out in 5 minutes with better quality straps and much better customer service. This man has no business being management. He is rude to customers and shares personal information of other customers that he has no business sharing. The rest of the rental went smoothly.

Christie T. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The service at check out and check in were excellent. The ladies that helped me are outstanding!

Bruce C. 
Rating:
4.0

The online experience was a nightmare. I lost an hour of my life trying to get the truck picked up online and 30 minutes trying to drop it off. If it were the only way I could rent a truck, I would go without.

Tony B. 
Rating:
1.0

Very rude service. 30 minute wait. Zero help.

Brian F. 
Rating:
5.0

Make sure the trucks do not break down. Although it was handled and fixed within a reasonable time

Stacy W. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Jason did an awesome job. Clear explanation and perfect customer service. In and out operation

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Brittany E.  |  Online Move In 
Rating:
4.0

I only drove 21 miles but I had to put 25.00 worth of gas in the truck. When I complained about it the agent she said the trucks don't get many miles to the gallon. I think they put down the improper gas amount to begin with.

Lorraine B. 
Rating:
4.0

Customer did not leave a comment.

Ruby M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
4.0

The truck had a small amount of body damage. The radio didn't work and the transmission seemed like it was about to go out. Overall, I would rent from you again. The staff was great

James C. 
Rating:
5.0

Nothing

Michael S. 
Rating:
5.0

She need more help in this store she is working over time whit out getting pay same body have to Ipreciate what she is doing for the company.

Margarita T. 
Rating:
2.0

done rent trucks that have service engine lights and say its fine

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

MAURITS W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

The mobile pick up didn't work at all. But the customer service was awesome!

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

Staff rely way too heavily on the digital services! This was my first time renting a U-HAUL, and I signed up to pick up my rental through the app (which requires a lot of information); upon arriving, I dropped by the desk to verify information and was promptly redirected to go outside and use the app. The app wasn't working, so I went back inside...where staff attempted to send me back OUTSIDE to use the website. Picking up a U-HAUL should not take 30+ minutes.

Emma R. 
Rating:
2.0

Upon returning the trailer, the female attended stated "let me know if you need any help unhooking it." Surprised, I ask "when did they change their policy to having customers complete this process?" She did not answer my question instead stated "I always ask if the customer needs help." I stated to her "That is not what I asked you." To which I received a blank stare. I then said nevermind. We have been renting from U haul for well over 20 years as a military (retired) family. We will not rent from this location again. This final action provides bad customer service and is a very bad practice for the U haul by shifting the final placement and safety of a trailer to the customer.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

your customer service was outstanding!

Michael F. 
Rating:
1.0

I returned the truck and the clerk directed me to sweep the truck out although it was cleaned out. When I said i didn't believe I needed to sweep the truck out and wanted to take pictures of the truck to prove it was. Lean she said no and shut the truck doors and told me to leave the property or she was calling the police. I said I have a right to document how I left the vehicle. If it was as dirty and damaged as she claimed then my pictures would prove her point. She said no and denied my access to truck said she was charging me a cleaning and damage fee and then called the police on me. This clerk should be fired! Caused severe emotional distress and charged me fees that should never have been charged.

Janen M. 
Rating:
5.0

The person who helped us was very friendly, knowledgeable and helpful. Great experience

William V. 
Rating:
5.0

The estimate of how many uboxes were needed, was underestimated. Otherwise, the customer service throughput the whole process was excellent

Sherry B. 
Rating:
1.0

This time iam not very happy with this rental the truck was not clean and smelled like cigarettes smoke

John M. 
Rating:
5.0

The storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.

Curtis N.  |  Overall Experience 
Rating:
1.0

The mobile puck up is TERRIBLE! It took me an whoke hour to get thru the pick up truck part& get keys. Also the hold on the debit card & the turn around time of processing funds for my refund is ridiculous.

KATIA W. 
Rating:
2.0

Customer did not leave a comment.

jen F. 
Rating:
2.0

Uhaul hit my card for 208 dollars. 128 just after i left then 75 more when i returned it. I brought it back on a full tank and put less than 10 miles on it

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

TERRY W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ron G. 
Rating:
1.0

The staff there is very rude! I ordered a truck 2 wheel dolly and furniture dolly a week prior to pickup. When I picked up the woman told me they didn't have one. I told her I ordered it a week prior. She said " you can order anything you want , it doesn't mean you are going to get it" she was also very rude on drop off as well. I don't think I or my friends will use uhaul again! I definitely would Not USE THEM AGAIN! I also left your truck and equipment better than I received them

Donna R. 
Rating:
5.0

Customer did not leave a comment.

ADRYAN A.  |  First Impressions 
Rating:
5.0

Representatives need to explain the return web site in detail for new users. The lack of knowledge cost me $20 extra for not knowing how to use the site and that I needed to stay on the site before the trailer was checked in. I want my $20 back.

Denise G. 
Rating:
3.0

Customer did not leave a comment.

Patsy W. 
Rating:
5.0

Customer did not leave a comment.

Hassan A. 
Rating:
5.0

Staff was easy to work with.

Jesse N. 
Rating:
5.0

Please check vehicles for combination locks prior to releasing for rental. :) Other than that, our rental went very smooth and we are very appreciative of the excellent service provided.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

My only issue was with the numerous locations in the Lakewood area. We ended up going to three different locations to find the box to unload. Needs to be clear instructions and street addresses on contract. In addition, when reviewing contract online, web site provides UHaul customer service number which is different from UBox customer service number. Number should match contract type. But overall a very good experience. In particular, Denise at the Fort Wayne location was invaluable ... extremely helpful and upbeat, even with all of the COVID restrictions. She definitely needs a raise or promotion or both.

Ketta N. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

RYAN O. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

AUDREY S. 
Rating:
5.0

Customer did not leave a comment.

Kendall F. 
Rating:
5.0

Nothing comes to mind

Dennis B. 
Rating:
5.0

Nothing is required!!!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everything went very smooth from the time I drove onto the lot. Associates were kind, courteous and professional. Definately going to recommend to other people and I will use this location again. Thank you

Ross B. 
Rating:
4.0

We rented trucks twice this week to move to a new home. Both times when we tried to check in online after hours we had trouble doing so. I would like to suggest you have another option for people to check in after hours. What if your phone doesn't work or you have no service? I don't think one should have to pay $20 more just because their phone and/or your system goes down. Maybe offer an alternative way to return with a phone call? It would have helped us, and helped your crew not have to refund our $20 after we came in the store to show the time stamped phone pictures we had of our returned truck. Otherwise, we had a great experience at this store and with this store's manager, who was the one that helped us with our check in issues a few days later.

Jeffrey W. 
Rating:
5.0

I requested a UHaul with Cruise Control and did NOT get one. I understand it is "what ever comes in I get" but either replace all trucks to HAVE Cruise Control for ALL or at least ATTEMPT to get one when requested by a customer. Driving long distance without Cruise is a real PAIN in the ankle and leg trying to maintain correct speed.

Jim S. 
Rating:
4.0

I booked over the phone with headquarters for 6:30 pm Friday to 6:30 pm Saturday. When I arrived at 7:48 I found out that reservations are canceled if you show up more than 30 minutes after the reservation begins. Because I gave a credit card, I assumed it was mine to use any time during that 24 hours. Also, the employees at the pickup location were upset that I got there so soon before they closed at 8:00. They said they don't help with checkouts within 30 minutes of closing. Luckily the guy set it up so I could stand outside and use my phone to still get the truck that night. None of these policies are bad, it was just challenging for me because I didn't know the policies until I had broken them.

Ben I. 
Rating:
4.0

The employees helped me loaded the vehicle on trailer. Good people to do business with.

Liuyun D. 
Rating:
5.0

Nice and clean. I had a great experience and would definitely come back for any more storage needs I may have in the future

Wanda J.  |  Overall Experience 
Rating:
5.0

Friendly staff and knowledgeable

Wanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  Overall Experience 
Rating:
5.0

We were very pleased with the security and cleanliness of this storage facility. We wouldn't hesitate to use this one again in the future.

Ronald K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter R.  |  Overall Experience 
Rating:
3.0

We never received a card to get access to our storage locker and that was difficult to get into then when we tried the code I entered when we bought the locker my code was changed. Then my friend rented a uhual and y’all charged her $100 which is not correct because our charges both times we rented a truck were way less than that and she made the same trip we did for our second haul.

Gabrielle D.  |  Overall Experience 
Rating:
4.0

I did have issues with the male on the phone who did the reservations! I was supposed to get a lower level bigger storage unit and when I went he gave us an upper level and smaller unit than what I was told. The lady working that day did help us but we were still stuck with the smaller unit and an upper level unit.

Gabrielle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roxanne R.  |  Overall Experience 
Rating:
5.0

The stuff was so helpful! My college kicked me out before the end of the semester. U-Haul found me a place to put my stuff in and gave me a month free! I would totally use U-Haul again in the future!

Sarah h.  |  First Impressions 
Rating:
5.0

They were super helpful and so nice!

maureen w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger H.  |  First Impressions 
Rating:
5.0

It was the best customer service I ever had. I got there about 20 minutes before they close and they still had a welcoming attitude. They went above and beyond what was necessary and I’m glad I went

Chris W.  |  First Impressions 
Rating:
5.0

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Kristi M.  |  First Impressions 
Rating:
4.0

The only problem we had was no one at uhauls fault ,the wiring on the truck was messed up, the guys at purcell okla uhaul worked their butts off to fix the problem and I commend them.

MICHAEL R.  |  First Impressions 
Rating:
5.0

Denise was awesome!!! She superseded my expectations. Thank you so much for all your help!

Tyionne A.  |  First Impressions 
Rating:
5.0

Great place to store stuff in-between moves.

Tracy R.  |  Overall Experience 
Rating:
5.0

Storage facility is excellent including a restroom!!

William D.  |  Overall Experience 
Rating:
4.0

Only one employee on duty worked very hard to take care of all customers needs.

Ronald K.  |  First Impressions 
Rating:
5.0

Customer service rep was excellent fast and courteous thank you

Susan D.  |  First Impressions 
Rating:
5.0

It was convenient and the staff was friendly and efficient.

TRINA J.  |  Overall Experience 
Rating:
5.0

Nice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!

William D.  |  First Impressions 
Rating:
5.0

I would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit

Tamara B.  |  Overall Experience 
Rating:
5.0

Helpful, professional staff

Rachel J.  |  First Impressions 
Rating:
1.0

Great place if you like mice in your stuff

ryan r.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Anastasia L.  |  First Impressions 
Rating:
5.0

Nice couple run the office and are very helpful

Michael F.  |  First Impressions 
Rating:
5.0

Excellent experience

Cheryl M.  |  Overall Experience 
Rating:
5.0

The store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.

dolly j.  |  Overall Experience 
Rating:
5.0

We had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.

Lisa P.  |  Overall Experience 
Rating:
5.0

Hi the facility was what I expected it to be

Thomas R.  |  Overall Experience 
Rating:
5.0

They really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.

Jondeee S.  |  Overall Experience 
Rating:
3.0

Service was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.

Connor P.  |  Reservation 
Rating:
5.0

Exceptional employees and outstanding service.

PAUL V.  |  Reservation 
Rating:
5.0

Michael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!

Clifton R.  |  Overall Experience 
Rating:
5.0

I would use again

Amanda B.  |  Overall Experience 
Rating:
2.0

I was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?

Grant S.  |  Overall Experience 
Rating:
4.0

Only issue was that they were understaffed.

robert k.  |  Overall Experience 
Rating:
5.0

Josh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.

Dave R.  |  Overall Experience 
Rating:
5.0

Josh was great to work with and very responsive to any concerns we had. We will definitely use again. Thank you.

joe s.  |  Overall Experience 
No reviews have been submitted for this location.

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