Customer Reviews for U-Haul Moving & Storage at Glenbrook

7,605 reviews

4611 Coldwater Rd   Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

(260) 483-1165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(260) 483-1165

4611 Coldwater Rd
Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pick up was quick and the woman working the counter was friendly which was nice to see. I did the movie drop off using my smartphone and it was very convenient. The trailer was just what I needed and I can't complain about the price. This was my first time renting from U-Haul but I'll be back when I need something. Very satisfied!

Derek M. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Have more visible signage on Coldwater road.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
4.0

Improve your reservation system. My original reservation was lost. Secondary location handled this issue.

DAVID W. 
Rating:
5.0

I was very impressed with the inventory of helpful moving items the store contained. I now know where to go should I require items for another move. The packages of colored tape indicating which room a box should go to really caught my attention. They also had the forearm and shoulder lift systems. Just a really great inventory selection.

Kathy B. 
Rating:
4.0

The interior of the truck could of been cleaner.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Have used this location numerous times before. Always pleasant & helpful staff behind the counter. Truck has always been ready as reserved. Clean truck & furniture pads always freshly laundered. Highly recommend———-will use again.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

The Truck Share 24/7 is convenient but takes quite a while to navigate when picking up your truck. Perhaps warning folks that it will take half an hour or so to get it done and be approved would be good. I bought a propane tank 3 years ago and it came with a first fill-up for no charge. I purchased two more yesterday on returning the truck and the price was $5 more for each with a separate charge for propane. The website didn't say anything about that.

Edward C. 
Rating:
5.0

Nothing ! Outstanding customer service !

Terry J. 
Rating:
4.0

It took a long time to complete I dropped car off at 10 for a 10:30 appointment and had been told it would take 3 to 4 hours it completed at 5 pm and then took 30 minutes to check out. I was also surprised that the wiring pigtail does not exit vehicle but using trunk I guess you have to shut the tailgate on it when you use it?

Jonathan B. 
Rating:
5.0

Customer service was great. But the truck was left dirt amd had no working air conditioner. Radio didnt work and the windows were hand crank. Passenger mirror was unable to adjust making it difficult to see out the passenger lanes. The truck leaked all over my furniture and mattress. I showed the check in attendant that water still remained in the truck amd showed him where it was leaking.

MICHAEL P. 
Rating:
2.0

Customer did not leave a comment.

CODY S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Carlton P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP P. 
Rating:
1.0

Money was taken out 3 times and I was charged more at the end and the other money was not put back into my account

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Great van and pleasant staff.

Randy U. 
Rating:
5.0

Great service and great equipment.

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Jeannette T. 
Rating:
5.0

Customer did not leave a comment.

Seth R. 
Rating:
3.0

Customer did not leave a comment.

AMELIA T. 
Rating:
5.0

Very attentive and friendly personnel. Good experience.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Jefferey A. 
Rating:
5.0

No suggestions. Staff there was very helpful.

LLOYD H. 
Rating:
2.0

The hitch that was out on my suv is not new and has damage to the end. The ball that was attached to the hitch is not new either and has rust on it. I've called and waited on hold for over 15 minutes. Please have a manager contact me.

Stacey R. 
Rating:
4.0

its a little bit out of the way. the people are very nice especially the woman on second shift. sorry didnt get her name. my bad.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
3.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

They were friendly and professional.

David B. 
Rating:
4.0

When I made the reservation at the wrong location, the employee could have offered to switch the reservation to them. I had to go to another location to find out they were closed and I ended up coming back the this location.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
1.0

The men at the desk were lazy, rude and just plain horrid. I try to be optimistic but if these are the workers we have to deal with now God help us.

Lynn W. 
Rating:
5.0

Can't remember who we dealt with but he was extremely kind and helped walk us through everything. I would definitely use uhaul again if needed

Eric B. 
Rating:
2.0

People change the price wen they lie after u come back wen the vehicle gets turned in. I was rated a different price and ive spent a lot of money there but wen i was told one thing and the price changed wen i got their. Not cool

LUTHER G. 
Rating:
3.0

Customer did not leave a comment.

Stacy W. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Excellent service!

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

The gentlemen at the counter was courteous to everyone and tried to accommodate everyone's needs. I appreciate how friendly they were. Thanks

TONIA H. 
Rating:
5.0

Always use this location….numerous times over the years. Equipment is always as expected. No problems. Fairly quick to check in & do paperwork to get truck etc. Great staff.

Mike M. 
Rating:
5.0

nothing

Aaron M. 
Rating:
5.0

Everyone was helpful. There was a mix up concerning billing, especially on chat. But the local store was able to straighten everything out. Everyone was friendly, professional, and knowledgeable. The real estate client I was working with didn't take the Trump flag in back of the building very well, but all went well and smooth regardless. The person who checked me in at the beginning and out at the end was excellent. She helped hook up the first U-Box trailer and made sure everything went as planned when I was picking them up to unload them at the end.

Robbie O. 
Rating:
1.0

Get rid of Tristen Iser. He was awful, rude and tried to pick a fight the minute we walked in the door. He would not answer questions. He tried to change me $ 39 for a truck that is $19.95. When I asked his name he gave me a fake name of Matthew. I don't plan to return if he's there. I have a witness.

Martha H. 
Rating:
5.0

Hours were Sunday 9:00, doors didn't open til 9:30. Lucas was extremely helpful and almost worth the wait🙂

Pamela V. 
Rating:
1.0

Had reservation to pick up vehicle at 9a on Sunday 9/19 The uHaul employee (Lucas Stevens) showed up 20 minutes after 9a. There was a line of 4 people already, including me. One potential customer left because of this. I scheduled my uHaul truck to get dropped off the following day at 9a. When I asked if I could drop the truck off early, Lucas told me that I could but returns are only processed up to 4:30p since they close at 5p. This gave me the impression that punctuality is only important in regards to his time and not the customer's time. This is the kind of person you have representing your brand and you should be ashamed. The truck was great, but I will never visit this location again.

Maxwell S. 
Rating:
4.0

Customer did not leave a comment.

Brad J. 
Rating:
2.0

Trucks were in bad exterior shape. 24/7 pick up was a hassle.

Joel R. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Tyroy M. 
Rating:
5.0

Denise, the agent was great. (Unfortunately, this was here last day). Very pleased with the equipment & the value.

James H. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
2.0

Customer service was slow and not friendly

Lucinda R. 
Rating:
4.0

Customer did not leave a comment.

Carlin B. 
Rating:
5.0

Very efficient staff and wxcellwnt packing materials available

RITA B. 
Rating:
4.0

The personnel were very professional and helpful. The cargo trailer was unacceptably dirty inside, but when we pointed it out, staff cleaned it thoroughly before we left with it. We will definitely use the location again.

lourel H. 
Rating:
5.0

Josh helped me when i stopped in to pick up my rental. Outstanding Customer Service and care. Josh welcomed me and immediately made me feel like my business was important to him and U-Haul. He took great care in ensuring i fully understood all my options. Outstanding job making sure i was prepared for a safe towing experience. What a great ambassador for U-Haul you have in Josh

Steven O. 
Rating:
4.0

Customer did not leave a comment.

Katie J. 
Rating:
3.0

Customer service couldn’t leave more to be desired.

Melanie K.  |  Overall Experience 
Rating:
5.0

Lady at counter so friendly @ nice, very helpful.

Piedad A. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

dont rent from a place that is closed always recommend coldwater rd location

Kimberlee H. 
Rating:
5.0

Josh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.

Robin F.  |  Overall Experience 
Rating:
5.0

I did the self checkout for pickup…..I would suggest if you're over 50 and appreciate face to face transactions to go inside and talk with the friendly staff. When I returned the truck I just pulled into the return lane and was on my way in less than 3 minutes.

Jeffrey N. 
Rating:
3.0

Would just love to see your employees more enthusiastic when they are dealing with the customers because you always want repeat customers and customer service is Walter bring them back.

Donald H. 
Rating:
5.0

Your customer service guys were terrific!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
1.0

I do not usually write these, but my experience with the staff at this location was the worst service I've ever had. The staff wasn't rude, just aloof and made zero effort to assist me when I had trouble. I was having trouble with the 24/7 service so I went inside. The staff was not helpful in any way. It would have been less frustrating if no one was there. I called customer service while I was in the building they took care of me quickly. Shout out to that rep, the only saving grace for Uhaul yesterday. If I can avoid Uhaul in the future,I will, based on this experience.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

connie C. 
Rating:
3.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

MANISHKUMAR S. 
Rating:
5.0

Customer did not leave a comment.

Kristine T. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
2.0

Customer did not leave a comment.

Alex M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The rental process was easy , quick , efficient and the customer service was outstanding !

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Brody V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN N. 
Rating:
5.0

Staff was extremely friendly and professional.

Beau L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

The google location attached to your facility is a residential house. When going to a totally different uhaul the worker couldn't even tell me where the store I reserved equipment was located. Complete waste of a business

Spencer S. 
Rating:
5.0

Customer did not leave a comment.

TODD T. 
Rating:
4.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Great service

LARRY O. 
Rating:
3.0

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn’t much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Janet B.  |  First Impressions 
Rating:
1.0

Over worked,,,rude young reddish hair, two customer before he was rude with them also,a women,. Then a couple.

ELIZABETH B. 
Rating:
4.0

I have used this facility before. Have always had trouble turning in off the busy street into either the customer entrance or the equipment return. Very small sign for return. Nearly always miss the customer entrance. Big U-Haul sign is easy to spot. (But, of course I am old! :-)

Jeffrey D. 
Rating:
5.0

Friendly in Fort WYne Indiana

Amy M.  |  First Impressions 
Rating:
3.0

Seems a bit too social with each other and less concerned with customers.

Carol J. 
Rating:
5.0

The service was awesome as well.

Doretha H. 
Rating:
5.0

Harrison checked us out initially. This was the second time he had served us when we picked up the van. We use UHaul frequently for our business. He was awesome, and made our experience one that keeps us coming back!!! This location is awesome!!! Jim Huffman, Owner Walnut Hill Catering & Events.

JAMES H. 
Rating:
1.0

Customer did not leave a comment.

DIANE G. 
Rating:
3.0

Customer did not leave a comment.

GENEVA P. 
Rating:
4.0

Person who checked me in was very nice

Dennis O. 
Rating:
1.0

The person working there was horrible rude! I couldn't get the website to send me a code to reset my password. The young man working at the counter was horrible rude & so bothered he had to touch the computer. Upon returning, again I still couldn't get into my account. The other man working there made it seem like it was such an issue to have to help me. The people working there are HORRIBLE and mean

ROBIN R. 
Rating:
5.0

The staff neglected to sweep out the trailer. It was not a problem.

David W. 
Rating:
5.0

The only issue was they did not have any appliance dolleys the company needs to have more, dont blame the associates. If they had more they would rent them

BRYSON B. 
Rating:
5.0

Great and friendly staff

Angelia R.  |  First Impressions 
Rating:
2.0

Unit not the size I was told it was going to be

Johnathan P.  |  Online Move In 
Rating:
5.0

Great staff. Very friendly. Helpful and knowledgeable

CYNTHIA S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
5.0

Harrison was a big help!

patrick k.  |  Overall Experience 
Rating:
5.0

The service of trying to find me a storage unit was phenomenal. The employees worked together to help figure out the issues that were not their fault to find me a unit. Would send future customers to these employees.

Brian G.  |  First Impressions 
Rating:
1.0

Problems the entire experience. I rented a 20 foot truck one way and was supposed to get in writing a free one month storage unit and they gave me a 10 x 10 x 7 where the capacity of the truck exceeded the amount of storage. So, I paid too much money to get the free storage unit that I could not use. Then, I had to use Public Storage not free. And the mileage costs .99 a mile from Uhaul. Now, I have to rent another truck from Uhaul and pay to get my personal property out of Public Storage not free and the mileage adds up. I would like my next rental truck in town free as they gave front loaded me mileage at rate and I paid that I lost out on never using. Theresa Slater 8104445848. Not happy.

Theresa S.  |  Overall Experience 
Rating:
1.0

Rented a 20 foot truck and only gave me a 10 x 10 storage unit and my stuff would not fit

Theresa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
5.0

Dee Love - new Asst. Manager from the downtown Ft. Wayne branch is exceptional; yesterday (5/14/21) she went out of her way to accommodate my near future move needs. Other staff are excellent as well (Denise, Mike, Jennifer & Josh).

Paul V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
2.0

I want my money back didn’t mean to get it

Aundrea L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
5.0

Everyone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.

Maria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ruby M.  |  First Impressions 
Rating:
5.0

The storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.

Curtis N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRYAN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger H.  |  First Impressions 
Rating:
5.0

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Kristi M.  |  First Impressions 
Rating:
5.0

Helpful, professional staff

Rachel J.  |  First Impressions 
No reviews have been submitted for this location.

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