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Lauren H.Customer Reviews for U-Haul Moving & Storage at Glenbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned my trailer after closing and tried to use the self check-in. After scanning the QR code at the facility, I was able to log in to the UHaul website, but I couldn't find the check-in option. I called UHaul, and a representative was eventually able to help me.
Matthew B.Nothing very well operated.
Jeffrey R.I would not change anything at this point.
Scott H.I never was contacted about the complaint I had on the rental. When I asked could they clean the vehicle out they told me they didn't have the equipment to be able to
Dyonna S.The service counter staff were very friendly, gave great instructions, and knowledgeable about everything. Would definitely use this facility again.
Sara D.nothing to improve--thank you for great service!
Marianthi H.No problems - good transaction.
KATHLEEN H.Check out & check in staff were both friendly & professional. The truck worked great; believe it was the 2nd time i rented a 20 footer. Would definitely recommend Uhaul. Thanks
Stephen S.They seemed a bit confused about what was going on with my order. I wasn't really sure about what might have caused this as I received a call from the U-Haul offices with all of the relevant information and had shown up at the scheduled time. However, there were several miscommunications such as not knowing my drop-off address, being confused about the finer points of our contract, and providing some incorrect info about our truck, just caused additional stress that was ultimately unneeded. I initially thought I had done something wrong, but when calling the other U-Haul center I had initially intended to do business with for a car tow, they got me on and off the phone in 5 minutes already knowing my info. I can't help but feel as if this location doesn't keep solid tabs on what's going on.
Kyle L.Offer a truck that can accommodate a appliance dolly. (Truck with ramp) I couldn't even stand up my washer/dryer stackable I mentioned was important it needed to be upright. Did not offer or try to upgrade us a truck I even asked for one. Coldwater road location was not my preferred location, east Washington downtown was my original pick up.
Eric Y.The only issue was that we waited in line for almost an hour for pick up.
JULIE S.Had some confusion on my rental time. I requested the truck for two days, was called on the 1st day from Uhaul saying they needed the truck back by 5:00 pm. Jennifer at the cold water site was very helpful at resolving the issue, I really appreciate the time she took to help us out. Thanks Jennifer!
Justin M.Many problems with the mobile app. Both picking up and returning the vehicle using the all. Would not connect with the location. Tried using the help feature and would still not connect to location.
Tracie B.It was a bite unnerving for an older man.. But the easy to follow the steps were great after i followed them. Good job!
Jeffrey T.Get better staff that know what they are doing and knows the equipment.
Matthew D.I would recommend this location but the downtown location I WOULD NEVER recommend!! That location is ridiculous and off the hooks!
Alex B.The smaller truck we rented had broken glass in the floor of the driver seat.when we picked it up
Connor T.The online rental and pick and drop location software needs serious work. The entire online process could save the company millions of it worked properly.
Cory T.I use this site for rental of storage and trucks..but every time I return van or truck the person tells me I've sent your receipt to your email BUT IT'S NEVER THERE!!!! EVERY TIME I end up calling hours (4 to 5hours) later requesting it be sent. Then it comes to my email. I'd like it to arrive in the first 30 minutes after I return the van or truck. Thank you
Carolyn B.Lot better U-haul rental lots in Fort Wayne. Josh needs to improve his customer communication skills with his employees and himself. Do yourself a favor and go someplace else.
DOUGLAS R.The app is not very user friendly when it comes to returning a truck, and the battery died, I had to leave the truck running during my move.
Chet S.This location was helpful as usual. We have used them many times before.
GREGORY S.I registered on line. Still took forever. The kid that was checking me in wasn't wanting to work. No eye contact. Not friendly at all. Gave me the keys. Said truck is in the back..with all the other rentals. Had to search for it. Not happy at all
David R.Desiree was rude and not helpful. Truck was on the red line of E. I was told it had a 1/16 of a tank which was disappointing, but us actually was on the red line. Worst uhaul I have ever used!
Lance B.I have rented 3 trailers in the past 12 months and they have all been great. The Coldwater location has a large inventory and great store for packing needs and the personnel have been very friendly. The only issue I have had is that the return app has not worked all three times I have rented. I get to the Geo confirmation and I can't continue. My settings match what the apps says they should be and it still doesn't work. Otherwise I will continue using Uhaul.
Jeff R.The equipment was fine. However the price i was quoted was estimated to be around $80 including taxes/fees, for a couple hours of use. I was suppose to bring the truck back at 10pm but had to it back later then planned. When I returned the truck at 11am the next day, the estimate of about $80 jumped to over $170 dollars not including the $30 in gas I replaced. I was very taken back by the outrageous cost and still can't understand how the cost increased that much.
Shawna P.First truck we got was nearly out of gas but they got us a different one it just took longer than expected
Erik S.The appliance dolly was missing a washer and a keeper key on the bottom of the handle. Looked like the strap was replaced and they forgot to put the key back in.
Geoffrey D.The agent that helped me when I checked in was very nice and explained me in details. But the lady that helped me when I dropped off was extremely rude, didn't want answer my questions and she was very unprofessional.
Fernando R.the employee working center computer was a problem to me last Sat I asked for a mngr since he was being so rude and curt he told me he was the standing mngr I asked fir number and name if regional mngr he gave me his mngrs bus card-Joshua I left him 2 vm but never received a returned call I walked in last Sat -no other customers in here-and this EE walked out I went up to a computer w a water thinking that was prob his he worked at and when he returned, he walked past me and went to next computer no apoligy for waiting, no greeting asked for my phone # so I walked over to his station I had trouble walking that day-have an injury He then told me-didnt ask-to down load my ID in my phone I dont put secured info on my cell that ticked him iff i asked if he could use theirs he had an anger rising and was like a bomb ready to blow I asked for someone else to wait on my and a sweet girl took care of me he cobtinued to interject in my conversation w her I told her how he was bring rude and curt and he interrupted me and told her he wasnt it continued on znd on I was going to reserve storage but Im not doing bus w this sort of customer care the manger Joshua never returned my call you got my last penny today and I will be sure to tell others-and I know many-of your lack of courtesy snd care for your customers
Deborah D.New employee not trained well enough to handle being on their own. It should not take 40 minutes to figure out how to rent a trailer.
DAVE B.Keep doing the good job
able R.Fix your website so the electronic check-in process works correctly. I was not able submit the trailer as clean with a picture because the “continue†button was inactive unless the answer was “noâ€. The site stated I would be contacted on the next business day and that did not happen.
Brent S.They failed to inform me that if I pay cash , I would only be receiving my deposit in the mail. Rather than getting it back the same way I had to give it.
Brenda E.Made reservations with destination When I picked up equipment your system was not able to find destination so gave me a different I called and was ok When return got charged 25 dlls
carlos R.Rented from this location numerous times. Always great service and always have truck ready on time. No bad experience with this site or the trucks.
Dennis S.The online search made it difficult to find this location. The downtown location appears to be the location of choice but travel to major highways is much more difficult from downtown. It took three attempts to get to the Coldwater location I wanted.
Richard H.Make the local phone number available on the contract form and make the checkout and checkin more user friendly
Donald S.I am not sure why you are asking my opinion, as this bill is beyond cruel. It exemplifies the type of business and human being not capable of conscience judgement and understanding. None of this was intentional. I have apologized and did not mean to cause your company inconvenience. This is your billing response for me asking for help. G
Marla S.Don't change a thing ! Outstanding Customer Service !!!
Terry J.The location is fine. I am however done doing business with Uhaul. Uhaul charged me $20.00 - they call it a service charge- I call it stealing, to complete the transaction. Isn't that part of the service? Beware of fine print!!!!!
Laura S.There was a long wait to check in. The gentleman who checked us in was great to work with. Very helpful and courteous. The best part of our experience with this location. When returning the truck the woman was not friendly and indeed a bit rude. For this reason I'm not sure I'd recommend this location to others.
AMY R.Lacey was very unprofessional and rude. I will not recommend this site in the future. I also will not rent from this location in the future. I know in this economy it's hard to get good help, but the way she treated me you should be aware of how disappointed I am.
JOSEPH E.My son dropped off the u-haul that I rented for him to move some furniture and he was literally one minute late and the person that was there charged him extra for being 1 minute late!! Ridiculous!
Jacob K.Professional Customer Service Oriented Curteous and polite staff
Deborah D.Desiree was absolutely Great! excellent customer service
Matt P.Ok the 10 foot truck seat belt did not fit around me. The Idea of the customer needs to down load the app is stupid. And I get it that everyone is hiring poor entry level employees but once you hire them. Train them to speak clearly, speak with knowledge, and be at the counter when a customer comes in. First rule of Service Companies - be there and ready to roll when the the customer appears.
Travis K.The mobile app is a hot mess or at least it was when I tried using it The picking up went nice and smooth, but the return process..."upload a photo of the odometer and gas gauge"... I tried taking the same picture a dozen or more times and it relentlessly kept telling me to add a photo. I finally lost my mind and went to one of the employees to help me get through the checkout process. I was horribly unclear why a dozen uploads of the same damn photo of the mileage and gas level would not go through. I tried portrait mode and landscape mode numerous times to no avail. Perhaps the return process on the mobile app could be adjusted so it's not a horrible time vampire
DAVID M.After hours drop off was difficult. Had to retry several times. The confirmation code was delivered by email instead of text. Two retries. Photo uploads failed twice due to an internal sever error. Both succeeded the third time)
Joseph K.nice people !!
ANTHONY W.Very smooth operation with excellent customer service.
Rich H.This store does an excellent job and I like dealing with them for my truck and trailer rental needs
SEAN W.Excellent customer service will go back again
MICHAEL M.The employee who helped me named Tim demery went above and beyond to assist me with all my questions and concerns and helped me load my car with the supplies I bought. It was amazing customer service.
Lacy K. | First ImpressionsReserved a storage unit, but was not available at check-in. Needed a larger unit that was available, so I let it slide, but that's a huge problem. I asked ahead of time if I was guaranteed the unit I reserved and was told yes. This was not the case.
Adam M. | First ImpressionsAmazing facility that’s heated WITH a bathroom
John D. | First ImpressionsJennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.
CORTNEY S. | First ImpressionsCustomer service couldn’t leave more to be desired.
Melanie K. | Overall ExperienceJosh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.
Robin F. | Overall ExperienceI tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn’t much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.
Janet B. | First ImpressionsFriendly in Fort WYne Indiana
Amy M. | First ImpressionsGreat and friendly staff
Angelia R. | First ImpressionsUnit not the size I was told it was going to be
Johnathan P. | Online Move InGreat staff. Very friendly. Helpful and knowledgeable
CYNTHIA S. | Online Move InHarrison was a big help!
patrick k. | Overall ExperienceThe service of trying to find me a storage unit was phenomenal. The employees worked together to help figure out the issues that were not their fault to find me a unit. Would send future customers to these employees.
Brian G. | First ImpressionsProblems the entire experience. I rented a 20 foot truck one way and was supposed to get in writing a free one month storage unit and they gave me a 10 x 10 x 7 where the capacity of the truck exceeded the amount of storage. So, I paid too much money to get the free storage unit that I could not use. Then, I had to use Public Storage not free. And the mileage costs .99 a mile from Uhaul. Now, I have to rent another truck from Uhaul and pay to get my personal property out of Public Storage not free and the mileage adds up. I would like my next rental truck in town free as they gave front loaded me mileage at rate and I paid that I lost out on never using. Theresa Slater 8104445848. Not happy.
Theresa S. | Overall ExperienceRented a 20 foot truck and only gave me a 10 x 10 storage unit and my stuff would not fit
Theresa S. | First ImpressionsDee Love - new Asst. Manager from the downtown Ft. Wayne branch is exceptional; yesterday (5/14/21) she went out of her way to accommodate my near future move needs. Other staff are excellent as well (Denise, Mike, Jennifer & Josh).
Paul V. | First ImpressionsI want my money back didn’t mean to get it
Aundrea L. | Online Move InEveryone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.
Maria F. | Overall ExperienceThe storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.
Curtis N. | Overall ExperienceNice and clean. I had a great experience and would definitely come back for any more storage needs I may have in the future
Wanda J. | Overall ExperienceFriendly staff and knowledgeable
Wanda J. | First ImpressionsWe were very pleased with the security and cleanliness of this storage facility. We wouldn't hesitate to use this one again in the future.
Ronald K. | Overall ExperienceWe never received a card to get access to our storage locker and that was difficult to get into then when we tried the code I entered when we bought the locker my code was changed. Then my friend rented a uhual and y’all charged her $100 which is not correct because our charges both times we rented a truck were way less than that and she made the same trip we did for our second haul.
Gabrielle D. | Overall ExperienceI did have issues with the male on the phone who did the reservations! I was supposed to get a lower level bigger storage unit and when I went he gave us an upper level and smaller unit than what I was told. The lady working that day did help us but we were still stuck with the smaller unit and an upper level unit.
Gabrielle D. | First ImpressionsThe stuff was so helpful! My college kicked me out before the end of the semester. U-Haul found me a place to put my stuff in and gave me a month free! I would totally use U-Haul again in the future!
Sarah h. | First ImpressionsThey were super helpful and so nice!
maureen w. | First ImpressionsIt was the best customer service I ever had. I got there about 20 minutes before they close and they still had a welcoming attitude. They went above and beyond what was necessary and I’m glad I went
Chris W. | First ImpressionsDesmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!
Kristi M. | First ImpressionsThe only problem we had was no one at uhauls fault ,the wiring on the truck was messed up, the guys at purcell okla uhaul worked their butts off to fix the problem and I commend them.
MICHAEL R. | First ImpressionsDenise was awesome!!! She superseded my expectations. Thank you so much for all your help!
Tyionne A. | First ImpressionsGreat place to store stuff in-between moves.
Tracy R. | Overall ExperienceStorage facility is excellent including a restroom!!
William D. | Overall ExperienceOnly one employee on duty worked very hard to take care of all customers needs.
Ronald K. | First ImpressionsCustomer service rep was excellent fast and courteous thank you
Susan D. | First ImpressionsIt was convenient and the staff was friendly and efficient.
TRINA J. | Overall ExperienceNice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!
William D. | First ImpressionsI would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit
Tamara B. | Overall ExperienceHelpful, professional staff
Rachel J. | First ImpressionsGreat place if you like mice in your stuff
ryan r. | Overall ExperienceExcellent customer service
Anastasia L. | First ImpressionsNice couple run the office and are very helpful
Michael F. | First ImpressionsExcellent experience
Cheryl M. | Overall ExperienceThe store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.
dolly j. | Overall ExperienceWe had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.
Lisa P. | Overall ExperienceHi the facility was what I expected it to be
Thomas R. | Overall ExperienceThey really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.
Jondeee S. | Overall ExperienceService was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.
Connor P. | ReservationExceptional employees and outstanding service.
PAUL V. | ReservationMichael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!
Clifton R. | Overall ExperienceI would use again
Amanda B. | Overall ExperienceI was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?
Grant S. | Overall ExperienceOnly issue was that they were understaffed.
robert k. | Overall ExperienceJosh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.
Dave R. | Overall ExperienceJosh was great to work with and very responsive to any concerns we had. We will definitely use again. Thank you.
joe s. | Overall Experience