Customer Reviews for U-Haul Moving & Storage at Glenbrook

Rating:

5.0

The only problem for us would be getting out of the location. You can only turn right and we needed to turn left but that is something you have no control over. Very happy with our experience.

Rating:

5.0

Every employee was extremely kind and helpful. Brad helped me on Monday morning with a trailer lighting problem. He and the repair/installation shop discovered my vehicle tail light fuse was out and they quickly replaced it for me. I was able to continue my work with the rented trailer in a timely manner. Brad went beyond the call of duty. This location continues to operate in a friendly, professional and efficient manner. God bless them!

Rating:

5.0

I always appreciate the excellent service at the Glenbrook U-Haul!

Rating:

5.0

Good service

Rating:

5.0

Terrell was rude and demeaning from the start. His ability to direct someone backing in a trailer, or even thinking about where to direct someone who is parking a trailer, are very poor. If someone is renting a trailer, odds are they don’t have a ton of experience doing so. I gave 5 stars still because the other guy was cool. Longer hair.

Rating:

2.0

Didn’t have the size of truck I had reserved. Charged the same amount.

Rating:

4.0

Moving truck had check engine light on. Staff was really helpful and accommodating though.

Rating:

5.0

I have had very consistently positive experiences with this company. I receive the exact service I request and expect. This company is very well managed and operated.

Rating:

5.0

Swag Brad and Emily were great. They made the experience quick and easy for my family. Would definitely recommend to my friends and family looking to move. Keep up the GREAT work!!!!!

Rating:

5.0

Find a way to use the app to do all check in items required so that the team member just has to hook up the trailer to my truck and I can go.

Rating:

1.0

Truck came with 1/2 tank of gas

Rating:

3.0

The truck was in such poor condition. There was actually zip ties holding the bumper on the truck. The people were friendly and helpful it was just very poor equipment.

Rating:

5.0

For the Glenbrook location always busy and super helpful … however my rental was dirty and I did have to clean it up prior to using and I was told I could drop off at the UHAL in Carmel IN. However the lady there turned us away and sent us 8 miles out of our way to yet a mother location

Rating:

2.0

Have the manager arrive to work before the place is suppose to open. I never seen the manager and I left 30 minutes after opening time. Give the young man employee (that didn’t have the code to get in) a nice raise. He helped a lot and under great stress with a long line waiting for him to do it all. Glad I was first in line.

Rating:

2.0

The employees seemed undertrained for what they were doing. The three employees I experienced had to work together to figure out how to do an item return. The process of getting my trailer seemed slow, but that might be normal. I was not given an estimated time of how long it would take. It took about an hour.

Rating:

2.0

Employee checking in was friendly and did what he could, but he was not able to open the doors until about half past 9 AM on Sunday. There were a line of 20 people waiting to check in but only one employee....may be it's staffing shortages but management needs to re-assess so customers are not waiting for an hour to pickup.

Rating:

1.0

Nobody at that location knows what they are doing they seemed to be under the influence. There was a poor guy on his first day on the verge of crying and quitting because you guys don't have enough or smart enough employees to train him. Do better seriously, everyone was running around not knowing what to do absolute circus.

Rating:

5.0

Just keep up the good work.

Rating:

1.0

The man who I encountered was rude and not helpful at all. He insisted that I park the trailer. I said I couldn't do that because I don't know how to back it up. It's the first time I've ever towed a trailer. He said he doesn't do it and I had to. Fortunately I had a friend with me and he disconnected the trailer and moved it by hand to the space. Then he got the number on the trailer and gave it to the man and when my friend came back to the desk he told me we could leave. The man never came back. I told the man from the beginning that I had a hearing challenge and was having difficulty understanding him even though I had adjusted my hearing aids to the highest volume. I was so frustrated that I didn't even get my lock off the trailer or have a chance to put the Uhaul boxes in the used box to recycle to other people.

Rating:

2.0

Effective communication about what's going on with the charges, checking the truck out, the app, were extremely lacking. Very poor. I still dont know if the $X I thought I paid at check out, and the less then $X I was charged at return add together or just paid the return rate. Further, check out was an App driven event. The pictures of the truck would not load, was awful. Complained and got a "go into your aettings...blah blah".....I said, listen, I am not doing that and trying to reprogram apps here. How do I get out of here, the app is not working. I get street directions on driving....I had to say, go take your own pictures of this truck and I will take pictures of you doing it. Thats the only protocol I could invent with any meaning. Using the truck I find this bag in the back hanging on the wall. Hmmm, what's this? Reading it indicated supposed to be six furniture pads in it to use, and return of course. None in there, nor was I told about it at all. No negative financial effects from that, but at least bring it up if there's a bag hanging there. Seen the bag at a glance, and just figured was a handy place to store your own ropes, and or etc. At end of the day, communication was ridiculous.

Rating:

1.0

Got there 4 minutes after open and it took over an hour to rent a trailer. Trailer was not cleaned out. Trailers do not have any kind of jack to help get them off the car. No place to lock them to the hitch. And the 55 mph speed limit severely limits how you can use these. Will not be using them again.

Rating:

2.0

So disorganized. Taking 20 minutes per customer, and having one desk clerk alternating, means they keep a long line of people with reservations. People with places to be and things to do, and Uhaul is slowing that down!

Rating:

5.0

Nice and easy experience

Rating:

5.0

Both people I dealt with were great! The first woman checking me in for the trailer pick up was super nice and helpful.. As well as the second woman who helped me when returning the trailer. Despite it raining she was helpful with a good sense of humor. Both girls were also seemingly working alone and pretty busy.

Rating:

4.0

Quick and easy transaction. The equipment worked very well.

Rating:

3.0

It looked like they had a lot of Uhauls returned and did not have enough staff to handle it. Once they had time to attend to me they were very helpful.

Rating:

5.0

Very good customer service.

Rating:

5.0

The people there were the nicest and friendly, just good people, thanks

Rating:

2.0

The trailer had mulch in it when my husband picked it up. Dropped it off and the front desk lady was absolutely no help.

Rating:

4.0

Trailer was older with cracked paint but pulled good and was in good mechanical shape.

Rating:

2.0

Hitch took over 24 hours

Rating:

1.0

My trailer I reserved was not at the downtown location I selected (because it was more convenient to get in and out of that location). I got sent to the Coldwater Rd location to get a trailer. Then the Coldwater rd location told me I could not take the trailer back to the downtown one without being charged $100. U-Haul reservation is “guaranteed or we owe you $50”. A joke. I’ve never had an issue with U-Haul until now.

Rating:

2.0

Understaffed. Put on hold multiple times with the call never getting picked back up. Parking lot is a mess

Rating:

5.0

Very, very nice and helpful staff

Rating:

3.0

I’m not happy I forgot to check mileage and gas before I left but I did two trips at 11 miles which would be 22 miles and apparently had a half tank but before second I was almost empty and am being charged $100 more than told!

Rating:

5.0

Make sure to let the customer know if all the parts are not in before the customer shows up to have the hitch installed.

Rating:

5.0

Nice place well lit at night

Rating:

5.0

The drop off was quick and easy.

Rating:

5.0

We have used U-haul in the past and will continue to do so.

Rating:

5.0

Improve the speed of the computers. They seem to be very slow. The staff works hard to serve but seem greatly slowed by the tech. When I checked in there was two customers being served and seven waiting.

Rating:

4.0

Our original reservation was in Nee Haven, IN. The person who does UHaul there was in the hospital and nobody else could help. Besides the fact they didn’t even have the trailer. Our pick up was at 4:00, we were slightly early, luckily. The. We were sent to downtown Ft. Wayne because they supposedly had one. Nope, but they made us a new reservation, called up north and made sure they had what we needed. Onto the third location on Coldwater Rd. We arrived just before 5:00. Luckily we’re weren’t much later as places would have been close and we would have been screwed!! Finally got the trailer after an hour run around from the original location. Overall it was a very frustrating experience!

Rating:

3.0

dropped off trailer at midnight and got charged for 2 days

Rating:

5.0

Turning the truck back in was seamless and worry free for me. It was convenient to be open later for returns and have a person there to help me.

Rating:

5.0

Sophia was very helpful, keep up the great work.

Rating:

4.0

I've used this location several times in the past, and generally, it is great. This Saturday had some issues. First, they often seem to be understaffed on Saturdays. There was a line of 8 people waiting to check out or return equipment. 25 minute wait. Then, the first trailed that I was assigned was not found on the lot. Christy quickly changed it to another trailer. We got it hooked up, but half the lights did not work. So, we had to switch to a third trailer. That one was great. Nice, new, and clean.

Rating:

5.0

They do an awesome job at this U-Haul location

Rating:

5.0

The staff were super friendly and knowledgeable.

Rating:

1.0

2 employees working. 1 seemed to know what to do, the other appeared clueless. I waited around 30 minutes with only 2 people in front of me. When I finally got in my uhaul the passenger side windrow was left partially down so my wife had to use her coat to dry the seat from the rain. The fuel gauge on the paper is not an accurate representation of the gauge in the truck. The paper looked to be between 3/4 and full and the truck was closer to 3/4. I returned the truck with more fuel than when I got it only to receive an email later with the final invoice showing that they said they added 4 gallons of fuel. If you look at the milage, I only put 17 miles on that truck and added 2 gallons of gas before dropping it off. I will never use this location again and will tell anyone and everyone that mentions uhaul about this experience.

Rating:

2.0

The truck was extremely worn. In addition, an unsecured furniture mover and dolly were both left in the truck from the previous rental.

Rating:

1.0

Our 24/7 pickup was not ready, customer service told us they did not put the truck key in the key box. She said I would get the $50 guarantee applied to my rental. Had to wait an hour for the center to open. Then we went completely through the contract and ran the charges. Only then did they inform me that they could not rent to ME because SOMEONE ELSE owed them money. After taking care of the outstanding charges for the other person, we had to go through the whole process again. The $50 guarantee was never applied to the rental rate. When I mentioned the promise to the staff, she said she couldn't do it. When we found our truck, the equipment we ordered was not in the truck, so we had to go find it. We needed to adjust the mirrors, but they would not move, even after 3 people tried. Not a safe driving condition! The staff marked the gas tank as half full on the contract , it was not!! Was significantly below half tank. We finally left the center 2 HOURS later than we should have, which made us late for every subsequent event we had planned that day. What can you do to improve for the next customer? Be more diligent in your 24/7 preps, and keep your promises.

Rating:

3.0

Very nice staff in this location

Rating:

3.0

Not clear where to go for truck rentals. Staff was friendly but missed a few important details of how the following 24 hrs would work (card hold vs actual invoice, text to reply on condition of vehicle before leaving, etc.). Truck windshield was a mess inside, large dent in passenger door not noted, otherwise ok. System was down upon return so had to wait for final invoice until today. All worked out. Would be tough to 'recommend'.

Rating:

5.0

The team was so helpful and accommodating! Would definitely rent from them again!

Rating:

5.0

Keep the good work up

Rating:

4.0

I do miss the 24 hr access. And I wish that it would go back to that. It made things so much easier to do if I was working late

Rating:

5.0

Thank you Kevin

Rating:

5.0

Very friendly and helpful with our move. No issue whatsoever. Should be a model for any customer oriented business.

Rating:

4.0

😎👍🏾

Rating:

1.0

no instructions, Staff did not know how to work the system for entry, the alarm went off when we were in and no one could reset itt. could not drop off our truckload because the alarm would always go off when the door was open. Wasted three or four hours, including the time, over an hour just to turn the truck in when we were there on Sunday

Rating:

5.0

Larry & Tim good guys..

Rating:

5.0

I am so happy with this site and the staff. They are incredibly kind and down to earth. They are friendly, helpful and some of the new cest people I have met in Fort Wayne. The site is clean and very safe!! I would recommend this site very highly and give it a chance as your first choice. They really are good people here!!!

Rating:

5.0

They were professionally helpful and gave me a piece of mind as to helping and providing assistance to and around the facility.

Rating:

5.0

The lighting in the hallways should stay in the while there are customers in the building. A lot of times I would be in my un lit unit, and the hall lights would go off!

Rating:

5.0

Very helpful and knowledgeable staff winter yard to help me and I thank him for all of his help

Rating:

5.0

Excellent overall with friendly and amazing service.

Rating:

5.0

The staff are friendly and helpful in all the way through. I will recommend to friends and will use this business again in the future.

Rating:

5.0

No issues with the unit; it was very convenient and we always felt safe using it. The staff are friendly and helpful and we had a good experience!

Rating:

5.0

Very friendly staff. Would definitely recommend to anyone needing storage space

Rating:

3.0

I did notice that with this room 1510 I did not have a lock in the unit, and when I went to get one and try to explain the guy at the counter was definitely not interested in anything and did not even try to help. Honestly he seemed more interested in just sitting there and listening to the point he had playing loudly.

Rating:

5.0

Friendly people and the facility was clean and easy to navigate!

Rating:

5.0

Take truck J4205 out of service. It’s junk. Struggles to maintain speed and it burns gas

Rating:

5.0

Your employee named Haven went above and beyond in providing outstanding customer service. She is certainly an asset to your company!

Rating:

5.0

Good

Rating:

4.0

On e rude agent but other than that all was fine

Rating:

5.0

The facility was clean and appears secure.

Rating:

1.0

3 weeks into my first month with U-Haul self-storage (which is free if you rent a trailer beforehand and return it) my unit was almost cleared out by the staff. One of the employees didn’t process my storage unit correctly and my name didn’t attach to my unit so they assumed someone came by, put all of there stuff in the unit, and left. They broke my lock on the unit, went through my stuff, found my degree and learned my name but never contacted me. I went in by chance to grab a gaming console I left in MY unit and they were talking about how they had laid claim to all of my stuff and that they planned on clearing it out if I didn’t show up within 72 hours. One of the employees even mentioned she “had dibs on my tv”, I was baffled and they said they’d only give me a month for free. If this is how issues or errors are handled at U-Haul self storage I’ll never be using this again, this experience wasn’t made right in my eyes and after they attempted to sell my unit to someone else? I’m going to recommend my friends and acquaintances that they find a different self storage facility. This experience has upset me and it has added anxiety to an already stressful situation as I had just moved across the country.

Rating:

5.0

Did have some water damage from unit but over all it was cool.

Rating:

3.0

Rates are too high

Rating:

1.0

Call 8125819723

Rating:

5.0

The staff were very friendly

Rating:

5.0

Everyone went above and beyond to accommodate me.

Rating:

5.0

Manager or person at time lady was excellent.

Rating:

1.0

The truck that was rented to me should not have been on the roads. It had a broken headlight & the tires were completely bald, namely the driver rear. Also your staff member Desirae was extremely rude & dismissive of my safety concerns. This was a less than pleasurable experience.

Rating:

5.0

Awesome staff!

Rating:

2.0

I called the office and informed them I moved out after the office closed the gentleman on the phone said he closed the account and I received a email letting me know that they were charging me for another month because I didn't physically walk in the office and inform them that I moved out.

Rating:

5.0

I was never informed on rental contracts will hold a $20 charge if you are unable to log the truck back in after hours when I called and informed the agent that I couldn't get the truck check back in

Rating:

3.0

I still have not been reimbursed or received receipt when I left storage unit.

Rating:

5.0

Excellent facility.

Rating:

2.0

I will have ttte truck back around 11. Your mom was very helpful yestetday. Thank you.

Rating:

5.0

The employee who helped me named Tim demery went above and beyond to assist me with all my questions and concerns and helped me load my car with the supplies I bought. It was amazing customer service.

Rating:

3.0

Reserved a storage unit, but was not available at check-in. Needed a larger unit that was available, so I let it slide, but that's a huge problem. I asked ahead of time if I was guaranteed the unit I reserved and was told yes. This was not the case.

Rating:

5.0

Amazing facility that’s heated WITH a bathroom

Rating:

5.0

Jennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.

Rating:

3.0

Customer service couldn’t leave more to be desired.

Rating:

5.0

Josh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.

Rating:

3.0

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn’t much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Rating:

5.0

Friendly in Fort WYne Indiana

Rating:

5.0

Great and friendly staff

Rating:

2.0

Unit not the size I was told it was going to be

Rating:

5.0

Great staff. Very friendly. Helpful and knowledgeable

Rating:

5.0

Harrison was a big help!

Rating:

5.0

The service of trying to find me a storage unit was phenomenal. The employees worked together to help figure out the issues that were not their fault to find me a unit. Would send future customers to these employees.

Rating:

1.0

Problems the entire experience. I rented a 20 foot truck one way and was supposed to get in writing a free one month storage unit and they gave me a 10 x 10 x 7 where the capacity of the truck exceeded the amount of storage. So, I paid too much money to get the free storage unit that I could not use. Then, I had to use Public Storage not free. And the mileage costs .99 a mile from Uhaul. Now, I have to rent another truck from Uhaul and pay to get my personal property out of Public Storage not free and the mileage adds up. I would like my next rental truck in town free as they gave front loaded me mileage at rate and I paid that I lost out on never using. Theresa Slater 8104445848. Not happy.

Rating:

1.0

Rented a 20 foot truck and only gave me a 10 x 10 storage unit and my stuff would not fit

Rating:

5.0

Dee Love - new Asst. Manager from the downtown Ft. Wayne branch is exceptional; yesterday (5/14/21) she went out of her way to accommodate my near future move needs. Other staff are excellent as well (Denise, Mike, Jennifer & Josh).

Rating:

2.0

I want my money back didn’t mean to get it

Rating:

5.0

Everyone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.

Rating:

5.0

The storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.

Rating:

5.0

Nice and clean. I had a great experience and would definitely come back for any more storage needs I may have in the future

Rating:

5.0

Friendly staff and knowledgeable

Rating:

5.0

We were very pleased with the security and cleanliness of this storage facility. We wouldn't hesitate to use this one again in the future.

Rating:

3.0

We never received a card to get access to our storage locker and that was difficult to get into then when we tried the code I entered when we bought the locker my code was changed. Then my friend rented a uhual and y’all charged her $100 which is not correct because our charges both times we rented a truck were way less than that and she made the same trip we did for our second haul.

Rating:

4.0

I did have issues with the male on the phone who did the reservations! I was supposed to get a lower level bigger storage unit and when I went he gave us an upper level and smaller unit than what I was told. The lady working that day did help us but we were still stuck with the smaller unit and an upper level unit.

Rating:

5.0

The stuff was so helpful! My college kicked me out before the end of the semester. U-Haul found me a place to put my stuff in and gave me a month free! I would totally use U-Haul again in the future!

Rating:

5.0

They were super helpful and so nice!

Rating:

5.0

It was the best customer service I ever had. I got there about 20 minutes before they close and they still had a welcoming attitude. They went above and beyond what was necessary and I’m glad I went

Rating:

5.0

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Rating:

4.0

The only problem we had was no one at uhauls fault ,the wiring on the truck was messed up, the guys at purcell okla uhaul worked their butts off to fix the problem and I commend them.

Rating:

5.0

Denise was awesome!!! She superseded my expectations. Thank you so much for all your help!

Rating:

5.0

Great place to store stuff in-between moves.

Rating:

5.0

Storage facility is excellent including a restroom!!

Rating:

4.0

Only one employee on duty worked very hard to take care of all customers needs.

Rating:

5.0

Customer service rep was excellent fast and courteous thank you

Rating:

5.0

It was convenient and the staff was friendly and efficient.

Rating:

5.0

Nice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!

Rating:

5.0

I would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit

Rating:

5.0

Helpful, professional staff

Rating:

1.0

Great place if you like mice in your stuff

Rating:

5.0

Excellent customer service

Rating:

5.0

Nice couple run the office and are very helpful

Rating:

5.0

Excellent experience

Rating:

5.0

The store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.

Rating:

5.0

We had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.

Rating:

5.0

Hi the facility was what I expected it to be

Rating:

5.0

They really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.

Rating:

3.0

Service was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.

Rating:

5.0

Exceptional employees and outstanding service.

Rating:

5.0

Michael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!

Rating:

5.0

I would use again

Rating:

2.0

I was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?

Rating:

4.0

Only issue was that they were understaffed.

Rating:

5.0

Josh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.