Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would not change a thing everything was great customer service was good can't complain I would recommend to a friend
Brenda F.
|
First Impressions
Rating:
5.0
Great customer service
No problems
JULIE B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
3.0
Customer did not leave a comment.
Yolanda M.
Rating:
5.0
Customer did not leave a comment.
CONSUELO M.
Rating:
3.0
Why is it so expensive to rent to local customers that's not going out of town?
Is there a discount for military?
What are the prices on the side your vehicles represent , because you are paying a lot more then the prices you see on the vehicles so why have the prices there?
BERNICE T.
Rating:
4.0
I think that for long distance moves, if you don't need the truck for the full 5 days, you should receive a credit.
Giovanna M.
Rating:
5.0
Customer did not leave a comment.
BEVERLY N.
Rating:
5.0
Customer did not leave a comment.
Valerie F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIDIAN J.
Rating:
2.0
I sweeped out the truck and did not get $25 off for it after I told him.... It is a very big sign in the back of the truck that states this... Very poor and unprofessional customer service period!!!
BRANDON D.
Rating:
5.0
Customer did not leave a comment.
JOJUAN R.
Rating:
1.0
The customer service at the return location is abysmal. I will not use this location again when I need Uhaul services in the future.
Ernest C.
Rating:
5.0
Ensure that the drop off locations are properly setup as I had to switch to this location due to the original drop off location not having a drop box for the vehicle keys.
JOSEPH P.
Rating:
1.0
The staff was late to open the store. My pick up was scheduled for 8am but the store doesn't open till 9am however the employees were late to open the store 15 minutes. Additionally, the employees were not knowledgeable and showed little care in helping me. The associate gave me the contract and pointed at the truck and then walked off. They were not helpful in scheduling my drop off as it was defaulted to a location 60 miles from my move location. They said just call the number but I was already had a late start with a long day of moving. I'm the end the extra miles cost me an additional $50. Very displeased with the lack of care by the employees at this location.
GARRY S.
Rating:
5.0
Customer did not leave a comment.
MIDIAN J.
Rating:
1.0
TERRIBLE!!! that 2nd shift definitely need some customer service training,so unprofessional,
STEVE H.
Rating:
5.0
U-haul staff are very kind in assisting me and thanks for them .
LUESEAL M.
|
First Impressions
Rating:
5.0
Latasha was extremely helpful and friendly.. I've been dealing with alot of personal issues and I came in she talked to me gave me encouraging words that made me cry.. she really made my day and I'm forever grateful for her.. she deserves 10 stars.. keep up the good work...
Stephanie C.
|
First Impressions
Rating:
5.0
The general manager was very nice, professional and helpful. The store was nice and clean and organized.
Alyssa J.
Rating:
5.0
Quicker return on my deposit. We rent with you guys every week.
ASHLEY W.
Rating:
5.0
Customer did not leave a comment.
Shannon C.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Travia J.
Rating:
3.0
Though most of the staff seem friendly and they are willing to correct most issues. I found the restricted hours to be most inconvenient. The security system does not work well and has system issues regularly. I was offered a free month for my inconvenience, but I would not store here again. The management is good but I do not have faith in most of the locations employees to be able to full assist me. Overall not a bad location. Just would not store there again.
Kathryn P.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
KEELY M.
Rating:
1.0
Don't over charge
YOLANDA M.
Rating:
4.0
Customer did not leave a comment.
RICHARD B.
Rating:
4.0
Returned Truck 8/29 drop key in box @ 5:30
Sunday.
Katye W.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly B.
Rating:
4.0
Monica Bowers was exceptional. She actually had to put me in another truck due to a prior mileage/post check-in issue. The original truck had 200 more miles than stated in the system. Throughout the process, she was very courteous
FORACE B.
Rating:
2.0
This is not my first time renting from U-Haul. The location has plenty of equipment but is short-staffed and/or poorly trained and managed. I had to wait 30 minutes for an employee to basically tell me which trailer was reserved for me. The trailer had good tires and was in good working order. I observed a couple of small cockroaches and spider webs in it when I picked it up. I cleaned them up when I got home. The move went fine.
The U-Haul website would not accept a photo from my phone and therefore would not allow me to complete my rental. I called the 800 number at 10:35 p.m. Friday 8/27 & waited 30 minutes on hold. Nobody picked up. I called back at 8:15 a.m. Saturday 8/28 and was disconnected three times in lieu of joining the hold pattern.
I returned to the store to complete my rental and had to wait another 20 minutes to get anyone's attention. The person who ultimately helped me was a U-Box employee who was supposed to be doing other things.
Poor experience in website and at this location. I will use another company or location in the future.
Glenn T.
Rating:
1.0
They could nit get off their dell phones talking to friends long enough to hook up or unhook. Had to do lights myself. They put chain on wrong and it came off and damaged my car. When I told them they just shrugged worst customer service ever
DAVID H.
Rating:
5.0
Customer did not leave a comment.
Kenya M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Susan W.
Rating:
5.0
Customer did not leave a comment.
LATARSHA W.
Rating:
5.0
Customer did not leave a comment.
Jacqueline T.
|
First Impressions
Rating:
5.0
Monica was very professional, gracious, and very helpful to me. Great customer service!!
CLIFFORD S.
Rating:
5.0
Latasha who checked us in was especially great! Friendly, professional and helpful.
SARAH D.
Rating:
4.0
Customer did not leave a comment.
Mary K.
Rating:
1.0
They were very rude, slow to service, and hard to understand.
Armand B.
Rating:
1.0
At my return arrival. I went to front office to get assistance to remove trailer and Brandon told me that he was busy and I will have to remove it myself but he will get me checked in. Please discuss better customer service with him.
Quentin S.
Rating:
4.0
Customer did not leave a comment.
AARON N.
Rating:
5.0
Nothing all was good.
Thanks to the whole team. Be Blessed and stay safe:
ANNE C.
Rating:
5.0
Very helpful know there stuff hook up with no problem.Made sure everything was working before we left
DIEANN K.
Rating:
5.0
Customer did not leave a comment.
MARIO L.
Rating:
5.0
Maintenance light was in, but it got the job done….
Valerie A.
Rating:
4.0
Customer did not leave a comment.
ASHLEY W.
Rating:
4.0
Customer did not leave a comment.
TYLER T.
Rating:
5.0
Customer did not leave a comment.
JESSIE H.
Rating:
3.0
Customer did not leave a comment.
FELICIA S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID W.
Rating:
5.0
Customer did not leave a comment.
MARCHELLE B.
Rating:
3.0
Roaches from the adjacent units were crawling all over my belongings. Staff was friendly and helpful
Charles W.
|
Overall Experience
Rating:
5.0
The manager was very professional and friendly
He did a great job at customer service!!!!!
Jacqueline S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica o.
|
Overall Experience
Rating:
1.0
To whom it may concern, I had a terrible experience with Uhual on August 7, 2020.
I made a reservation in store at the Wrightsboro road location for August 7th at 10am. When I showed up to get my truck, there was not one available and no one could explain how it happened. I waited for 90 mins before being sent to the Broad street location for a truck. After arriving at the Broad street location, they told me that they don't have anything available and were unsure why I was sent there. They then found I was supposed to be sent to the Gordon highway location. I was able to finally receive a truck after waiting 45 mins there.
My reservation was set for 10am and I didn't receive a truck until after 1pm. This is unacceptable and inconvenienced me and everyone helping in the move.
I would greatly appreciate some form of reimbursement for my experience.
T'SHAWN C.
Rating:
3.0
Customer did not leave a comment.
Niju P.
Rating:
5.0
Both Uhaul representatives who processed my rental and processed my return were not only highly professional but both were exceptional individuals with excellent relational skills. In other words… “Good People†! ! !
JAMES S.
Rating:
5.0
Alvin was very helpful and pleasant
EARLENE G.
Rating:
4.0
Customer did not leave a comment.
STEPHANIE B.
Rating:
5.0
Thank you for all that y'all do.
I really appreciate the professional staff.
Be Blessed and stay safe.
AC
ANNE C.
Rating:
2.0
Have an attentive staff. Have staff that actually cares for the job they are doing. I arrived there and waited a total of 40 minutes to pick up the truck. And while we waited for someone to actually help us the line of people got longer and longer. And when I got the truck it was dirty and not cleaned out. The only saving grace was that the guy who helped me was willing to clean out the truck.
Jon H.
Rating:
4.0
The truck was wiped down inside but the fragrance was very bad. The building was very clean and the service was excellent. However, Uhaul needs to send all the old vehicles that have reached their limit to the junk yard. The truck I had was the worst one ever. The engine light stayed one. The mileage indicator came on once I reached my destination. Had difficulty adjusting the seat to reach the pedal and lifting the back door up. Kept hearing a ping noise coming from the engine. The truck body had deep scratches on both sides and the antennae was bent out of shape.
The truck did get me where I needed to go within the hour I had it. I just hope no one gets that truck if they are traveling a long distance.
Elaine V.
Rating:
3.0
The cab of the truck had spilled dog food beneath the seats. One of the U-haul reps strapped my car onto my tow trailer, but when I stopped for gas 1/4 mile down the road I found that one of the straps had come completely undone and my car had begun to slip off the trailer. I'm lucky I stopped to check before I got on the freeway!
Grant G.
Rating:
5.0
Customer did not leave a comment.
Shontavia h.
|
Overall Experience
Rating:
1.0
The guy that was moving the trucks was rude and unprofessional
MONICA M.
Rating:
5.0
Customer did not leave a comment.
CYNTHIA P.
|
First Impressions
Rating:
5.0
This location has more than enough space to safely move the large truck. The staff is patient and considerate of customers.
GREGORY R.
Rating:
5.0
Staff made the experience easier
CHARLES M.
Rating:
5.0
Customer did not leave a comment.
KAILEE T.
Rating:
5.0
Customer did not leave a comment.
MIDIAN J.
Rating:
1.0
The truck cargo area had roaches. I was overcharged by $1,590 huge complications of my time and money. Two employees quit because I didn't have the funds to pay them that day. The owner Jeff rectified the money situation. The employee Alvin looked as if he had no remorse at all. This is not a small mistake you can't check in a vehicle without the vehicle being there so in my mind it was malicious and irresponsible. And a huge example of someone who is definitely not doing their job correctly or is committing fraud at the workplace. I recommend that this employee be terminated immediately. At the time that I am writing this complaint. The bank has not cleared my account funds. Because of this transaction. This is so frustrating and there's nothing I can do other than wait till the process clears up with the bank. Because of this I have suffered a huge inconvenience and financial loss. This mistake should have never happened you should not be able to check in a vehicle that is not there on the premises. I will be contacting an attorney to see if there's any further actions I can take.
HILTON B.
Rating:
5.0
Customer did not leave a comment.
JAMES K.
Rating:
3.0
Customer did not leave a comment.
Sherreta C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Monica M.
|
First Impressions
Rating:
1.0
No one was available, they didn't get the dolly I requested. Everyone was unprofessional. Location should be shut down.
Erica T.
Rating:
5.0
Customer did not leave a comment.
Reginald C.
Rating:
1.0
Representative wasnt very friendky nor explained anything about the rental process and charged me $49.00 for 6 hours when it was to be $19.99 a day.
Kathleen S.
Rating:
5.0
Just ask them to wear a mask to protect the them self and the customers
Kartensive B.
Rating:
5.0
Personnel were friendly and helpful. Reservation was user friendly. Trailer pulled easily. Pull out ramps were easy to used Really liked that.
CLIFTON R.
Rating:
5.0
Customer did not leave a comment.
TRAVON L.
Rating:
3.0
Customer did not leave a comment.
Michelle J.
Rating:
4.0
Movers arrived on time. Was accommodating to a freak incident. Skilled in packing for best use of space.
Chrishenda M.
|
First Impressions
Rating:
3.0
Storages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….
Jessica B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE L.
Rating:
5.0
Customer did not leave a comment.
Melanie H.
Rating:
5.0
Customer did not leave a comment.
Todd H.
Rating:
5.0
They were friendly and helpful
annette s.
|
First Impressions
Rating:
5.0
Great customer service will be my uhaul location from here on.
HELEN W.
Rating:
5.0
Great Customer Service I will definitely be back
LATARSHA W.
Rating:
4.0
Inspect all fleet and make the necessary repairs ( e.g. shock suspension.
RONALD H.
Rating:
4.0
Customer did not leave a comment.
Caroline C.
Rating:
5.0
Alvin was the best!! He was extremely helpful and efficient. He had a wonderful rapport.
PAMELA T.
Rating:
5.0
Customer did not leave a comment.
Reginald C.
|
First Impressions
Rating:
4.0
Sadly the truck had some issues but overall it got me where I needed to go. Truck was kinda nasty.
JENNA M.
Rating:
5.0
Customer did not leave a comment.
veronica T.
Rating:
5.0
Is good people and good services ***** 👌
WALDEMAR R.
Rating:
5.0
Customer did not leave a comment.
terry L.
Rating:
3.0
Customer did not leave a comment.
Eric O.
Rating:
5.0
Customer did not leave a comment.
Dale M.
Rating:
3.0
Customer did not leave a comment.
Sierra C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHARLES G.
Rating:
2.0
Rude employee didn't want to work or help...very unprofessional
DONALD P.
Rating:
5.0
Customer did not leave a comment.
JOSHUA R.
Rating:
4.0
Customer did not leave a comment.
BETTY P.
Rating:
2.0
When people reserve trucks.. that truck should be there when they go to pick it up. Never have I experienced such a bad situation with Uhaul like today.
SHERRETA C.
Rating:
5.0
Great customer service and nice staff!
DEMETERS S.
Rating:
1.0
This was the worst experience of my life. The most incompetent group of people I ever met. The boxes came late the 1st day. Around 6pm when scheduled by 4pm that day and only after I called multiple times for it. The boxes once packed and had to be picked up June 30th as it was my last day at the residence. After calling the main office, the local office, the office that should've picked it up and just not having ANYONE answer the phones, emailing and chatting with useless customer service reps the boxes were picked up 3 DAYS LATE! Then I had problems Scheduling to get the boxes dropped at the new property. Again there is noway of reaching these people using the number provided, I had to keep a worker's personal number so that I could reach anyone. I was promised they would be dropped off Monday July 12th, I was called the day before changing to Tuesday July 13th by 12pm, 4pm the latest. Did they reach Tuesday? Did anyone call? Was I able to reach anyone for hours and hours of calling and texting the so called driver to get any answer or response? No, nothing. Just did not show up, no call no message. We had a moving company scheduled to unload the boxes that I can to change from Monday to Tuesday and then to Wednesday in hope that the boxes would get dropped off. They finally got here Wednesday, there were no ramps (we were told they were stolen on their site-so my boxes were not safe), we were not given anything to accommodate the fact that there was no ramp to unload anything. The boxes were also set at the bottom of the drive way as they could not bring it up, even though that was never something that was requested or had noted on the site that would prevent us from using the boxes. Just that they needed a flat surface. Then, while the movers were unloading, the boxes started to roll, the movers had a direct line to uhaul and alerted them at 11am that the boxes were rolling, they first told her that there was no hill. (Remember they couldn't put it up the driveway because of the hill). They did not come to check the rolling boxes until after 3pm. It has been a fight with these people. When they finally show up they are polite, but the worst professionalism, timeless, experience and likelyhood to recommend they get 0 for all.
Elshardi E.
Rating:
1.0
They Over-Charge You!!!! I Rented A Small Truck For $19.99, Had The Truck 2 Hours, Filled It Back Where It Was, And I Ended Up Paying $71.29!!!!!!! SMH!!! 1647 Gordon Highway Is Highway Robbery, So Watch Out!!!! I Am Going To Make Sure They Will Not Get ANYONE Else Like That!!! FALSE ADVERTISING!!!!! SCAMMERS!!!!!
Aisha T.
Rating:
5.0
The employee who helped us was extremely nice and was very strong. He handled a very heavy UHaul with ease and just picked it up.
John F.
Rating:
5.0
Very professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.
Stephen C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaquille H.
Rating:
1.0
Truck was in bad shape, went hot, wheel hard to turn. Nothing was done about my inconvenience. Plus I'm military veteran.
Keyera B.
Rating:
5.0
Customer did not leave a comment.
KRISTIN W.
Rating:
5.0
It took a whole day to get the receipt. I also got a call asking about returning the equipment which I had done 24 hours before.
Micah W.
Rating:
5.0
Customer did not leave a comment.
CHIVONNE J.
Rating:
4.0
Customer did not leave a comment.
rebecca m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert S.
Rating:
2.0
Website states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.
Jerette H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SAMUEL G.
Rating:
5.0
Customer did not leave a comment.
WARREN W.
Rating:
5.0
Extremely helpful
michel l.
|
First Impressions
Rating:
5.0
Very helpful. Very professional.
JUAN M.
Rating:
3.0
Customer did not leave a comment.
SHERICE M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARMEN H.
Rating:
5.0
Excellent staff. Very helpful.
GEORGETTE M.
Rating:
3.0
The guy that was working on July 5th was very professional and helpful. Courteous and polite. The two female employees were friendly and courteous as well.
ROSE B.
Rating:
5.0
Customer did not leave a comment.
Tadasha H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHEVENA F.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
SEDRICK G.
|
First Impressions
Rating:
5.0
I have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone
ken R.
|
First Impressions
Rating:
5.0
Professional and courteous service. Latasha is super! Very thorough, courteous and professional.
Thank you
Kade
Karen M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie C.
|
First Impressions
Rating:
5.0
Excelente atención de todo el personal siempre atentos en ayudarte. Gracias
SILVIA D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol J M.
|
Overall Experience
Rating:
2.0
Customer service isn’t good. Never received my receipt for my move out date on 5/23/21
angelette h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kim B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AUDREY T.
|
Overall Experience
Rating:
1.0
Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.
HARRY C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryanlee w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIE B.
|
First Impressions
Rating:
5.0
Great customer service and very good people.
DOMINIQUE G.
|
First Impressions
Rating:
5.0
Staff was very professional and helpful
Avia M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACOB J.
|
Overall Experience
Rating:
4.0
Is there a plan to fence in the units in the near future
SHARON B.
|
First Impressions
Rating:
5.0
I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.
Necole F.
|
Overall Experience
Rating:
2.0
Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.
amber b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert s.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kristie B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard h.
|
First Impressions
Rating:
5.0
Great customer service, clean area and loved the complimentary carts for downloading stuff
SHERLANDREA B.
|
Overall Experience
Rating:
5.0
This location is very customer friendly.
Michael M.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
latoya j.
|
Overall Experience
Rating:
5.0
Always get fast and friendly service
Jessica B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Necole F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thildwonda p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VALERIE K.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Gregory Maurice C.
|
Overall Experience
Rating:
3.0
The staff is capable, but slow.
derrick d.
|
Overall Experience
Rating:
5.0
Thanks for all ur care an support threw my situation the staffing was greatly appreciate!
Jeniva K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M.
|
First Impressions
Rating:
5.0
Excellent customer service
Joycelynn B.
|
First Impressions
Rating:
5.0
The experience here at U-Haul was awesome great staff .
Thank you . Keep up the great customer service thanks again
alvin h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john s.
|
Overall Experience
Rating:
5.0
Great customer service
Michael M.
|
First Impressions
Rating:
4.0
A/C in warehouse not working very well.
john s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
W.L. Butch G.
|
First Impressions
Rating:
1.0
I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.
SANDRA S.
|
First Impressions
Rating:
1.0
Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn’t want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.