Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

Rating:

2.0

Power was out but I booked online and had already checked in. Took an hour to get the truck I needed. Bad experience at this location. Worse experience ever over the years I've using this company

Rating:

4.0

Overall good experience. The lady that helped check me in was very rude, but the young man who helped with the return process was awesome. Truck made some noise but drove well for 165,000 miles.

Rating:

2.0

the service was awful they were not knowledgeable on how to work the Equipment But the young man named Mr. Bynes was very helpful and understanding and tried to help as much as possible

Rating:

2.0

Joshua didn't want me to rent uhaul ... he told me I wasn't able to get but everything went through he said he won't accept me again ... I told him card is on the list that your company provides he didn't care he said he wasn't and he was very rude and I told him to check he refuse to check the company list of cards to pay with.. he still refused 3 times he refused .. he was giving me a hard time and I rent frequently for work and I told them that just awful business practices

Rating:

3.0

I was not happy with my recent rental. I reserved a 15' ft truck, however when I went to pick it up at another location, I was told they overbooked & did not have my truck for rental. I was told this location had one, but when I went to pick it up. They only had a larger truck which I did not reserve or want. I was in a bind & had to take the larger truck. I did not want the larger truck because I was taking my belongings to a storage facility. I only wanted the truck I reserved over a week in advance. Not the best experience I have had using U Haul.

Rating:

5.0

Windshield should have been replaced due to damage on passenger side of vehicle.

Rating:

4.0

Maybe be a little coordinated as far as getting you in and out. Also having someone to answer questions about available equipment without having to be put on hold. Ex: I called this Sunday to see about a 2 wheel dolly and was put on hold. At the time I was in Martinez, GA. I decided to ride down to the location all the while being on hold. Needless to say about 15-20 later I arrived and no one came back to answer my question. When I walked in the young man that put me on hold did acknowledge doing so and apologized. In conclusion being a bit more organized overall would make things go much smoother. Therefore couldn't give an excellent overall rating. Thanks TDB,SR.

Rating:

5.0

It will more comfortable for a customer to feed the information online so the renting process can be further expedite. For example, the credit is needed to make the reservation but one has to feed the information again, so also the name of a second person. However, we did not spend much time as Michael was very efficient in helping us.

Rating:

5.0

I got to the location about 20 minutes before closing due to heavy traffic. The girl and guy there were so nice a patient when they could have easily been upset that they were trying to close. They helped me get all of the right parts to connect the trailer and were so nice during the process. Thanks so much for making my experience a great one!!!

Rating:

5.0

They were very friendly and professional will use them again

Rating:

4.0

The mileage was a little excessive I stay n Waynesboro for now but wish I could have left the truck at the Gordon location that Saturday evening an picked it back up Sunday Morning to finish up that would have saved me $55.00. I turn truck in 4hrs earlier than expected, there was a lady there needing that exact size truck. Thank goodness we turned it in early. We wanted a 15ft but they didn't have one so we took the next best thing. Thank you.

Rating:

5.0

Nothing. It was great!

Rating:

5.0

Your drivers are the backbone of your business and make up for website and phone service shortcomings. Salome is phenomenal and Daryl from New Jersey was great as well.

Rating:

5.0

Your drivers/delivery people are the BEST! Salome in Augusta is top notch!!! Super efficient and everything was handled perfectly!! Some of the people on the phones could use some customer service training, but your drivers are the reason I would refer this service to a friend.

Rating:

3.0

When we checked it out, it was location unknown according to the lady that filled the order. Greenwood was the drop off location that also tows cars that my son had worked at so he dropped it off there. Then I get a text saying to drop off at the stated location. When I called the drop off number instead of changing it she made him go get the trailer and take it to Midgard and wasn't nice either. I called the number the next morning and Emily was so nice, she said she could have changed it. It was very stressful and gas is expensive and we had to spend extra money and time at 8 pm after a long day of moving.

Rating:

4.0

When I took the trailer back I went inside and they told me I was good to go. I asked if anyone was going to unhook the trailer and the lady asked "you don't know how to unhook it" I just turned around and walked back toward my vehicle and she followed me and and unhooked it. Other that that it was a good experience, the folks were friendly and accomodating.

Rating:

5.0

Have some unload severe

Rating:

5.0

The service I received from UHaul, both in West Palm Beach and in Augusta was excellent. My representative in Augusta, Salome went over and above to make sure everything with my experience was great, I would definitely recommend UHaul UBoxes .

Rating:

5.0

Friendly staff and very clean fast service

Rating:

3.0

If U-Haul claim one month free, then customers go to that location and find out it's not. Headquarters got to tell somebody.

Rating:

3.0

There was a communication breakdown when trying to check out. There was no one behind the counter and after waiting 10 minutes, I finally had to go out and ask if there was an issue because no one told me all was OK and I was checked out.

Rating:

1.0

You have to pay for mileage and gas. Gas is understandable but the mileage seems as if it should be included with gas

Rating:

5.0

The young lady that helped me that morning was amazing. It was my first time storing at a facility and she made it easy for me. She was very knowledgeable about the area and gave good recommendations.

Rating:

5.0

Would gladly recommend this facility.

Rating:

5.0

Friendly staff worker

Rating:

3.0

Needs newer equipment. The air conditioner didn't work and the gas mileage was terrible.

Rating:

5.0

Tasha the 💣 I just love her💚♥️💚

Rating:

5.0

Love ya'll

Rating:

3.0

Pretty sure the extra gas charge was a foul up on this end. Otherwise average.

Rating:

4.0

Tasha went above and beyond to help me cool an super friendly person I wanted a storage closer to the front an it was sme confusion at first (not with her but another staff) but she personally handled it got me right on together thnx Tasha girl :)!

Rating:

2.0

I waited 30 minute before being served as no one was in the office. From start to finish it took close to an hr and half just to get a unit. I had movers coming and luckily they let me know the unit number so they could work on unloading while I signed documents. My movers were more apologetic than the location was for how long things were taking. People who worked there were friendly and the place we kept up well, only pros I saw.

Rating:

1.0

The location hat I found after not finding the one I was sent to was in a veey good area

Rating:

1.0

Overcharged, rude, no accountability

Rating:

5.0

The receptionist was very helpful and courteous and patient.

Rating:

5.0

Good helpers

Rating:

5.0

William and the lady who was working the front desk yesterday with the short hair cut was very helpful and understanding. They both had excellent customer service as well .

Rating:

5.0

Can't think of any. All employees were very nice and professional.

Rating:

5.0

Make sure the trucks are serviced good. I rented a uhaul on 3/17/21 and the truck was parked between 2 other trucks so had a lil hard time getting into truck . So I couldn't inspect outside as I should've been able to. Then the engine light was on and as I was driving away the truck felt like the transmission wasn't shifting like it should. Service to the trucks needs to do better.

Rating:

2.0

The straps came off my car while traveling and my car shifted forward. The hinges on the ratchet straps were worn out and not holding the straps. They should have replaced or properly maintained.

Rating:

5.0

The only thing I can say is when I asked would there be someone to help me with the dollly, I was told yes and there was however I was referring to putting car on dolly and securing it.. They said it was only there job to secure dolly to the truck. I paid a little extra to have them help me.. highly appreciated!!! Great job at this site.. Great Team Work!!

Rating:

3.0

Customer service is a bit rude, but professionally it's understood

Rating:

5.0

Wonderful service , fast and quick . Friendly and cute rep.

Rating:

5.0

Nothing u doing already

Rating:

1.0

It was trash caused damage on my tire. And woman was more worried about her butt implants on the phone with a friend than sending me 40 minutes in the opposite direction. I told her the zip code I was going to be in. I didn't even drop off in same zip code was in the ghetto across town.

Rating:

2.0

The staff wasn’t friendly or informative the doors to enter my storage didn’t work .. I wasn’t happy with the inconvenience .. I definitely wouldn’t recommend

Rating:

5.0

Even though I only needed the space for a couple of months while in-between locations, my things were well kept (temperature wise) and secure (untampered with). If anyone I know needs storage at a reasonable price, I will definitely refer them to the location I used.

Rating:

1.0

The staff at Gordon hwy was unprofessional the truck was on E and the furniture dolly we rented they didn't have they also didn't give us info about the gas. They all need to be retrained no matter anywhere I felt lost

Rating:

3.0

Terrible service, would not pick up their phones so I had to drive over. Worker didnt know what he was doing and spent an hour just trying to figure it out. Could barely understand what he was saying

Rating:

5.0

Really nothing, everything was excellent

Rating:

3.0

The connection wire on the trailer had to be replaced by another location. They were cracked and taped up.

Rating:

5.0

Just continue to provide the good quality service that you provided to me at my time of need and everything will be okay. You all really made my day and assisted me right when I needed it turned an unfortunate situation into a good and positive one again i say thanks to all that assisted me on that day.

Rating:

3.0

I should not have a blance due to poor communication and untaken action after uhaul was notify that I no longer have storage aNd that key was lost

Rating:

3.0

No I would not recommend this location because the representatives never close to my ticket and they try to overcharge my card

Rating:

3.0

They truck made a lot of noise it may need to be worked on

Rating:

3.0

The truck that I rented was VERY dirty on the outside & the inside appearance was clean but I was uneasy on the sanitating due to the dirtiness of the outside.

Rating:

4.0

Make sure tires are properly inflated.

Rating:

1.0

I was treated horrible by staff and they left me stranded at uhaul

Rating:

1.0

The customer service was terrible. I had reserved a u-haul from 12-8pm, but upon my arrival at 1pm, I was told that they did not have any more 15' u-hauls. The supervisor stated that I did not have one because I did not arrive until 1pm. However, I was offered a different truck and was told that it would be more than the one I reserved. Therefore, I asked them since the one that I reserved is not available, could I get the current one for the same price? The female supervisor then stated to me, "Well sir, you are a hour late and we don't have anymore trucks and told the representative that was assisting me that if you give it to him for the same price, then make sure that you put your name and not mine." She also told me, "Sir, don't get an attitude because you are the one who's late." At this point, I just said I'll pay whatever because this was ridiculous and I needed to move asap. Sadly, later in conversation as she was talking to the employees she stated that, "When yall open the store, yall need to call these people to bring these trucks back, because that's why this customer don't have a truck." Clearly, if I was on time, then I would not have had a truck either. I will NEVER use this location again. This has been the most worse experience with this company.

Rating:

2.0

The truck needed to be serviced, staff comes to work when they feel like it. My storage unit I was given belonged to someone else. Also the dolly I reserved wasn't available. Staff also tried to turn me away with a truck full of things. Being that I had been through all kinds of issues I thought it inconsiderate of her to try to deny entry. My truck got there 10 minutes before closing. Me and my help got everything off in 15 minutes. I will not recommend this poorly managed facility. The lock they require isn't even in stock at the store. I was supposed to get a free lock since I rented online. Good thing I had an old lock at home anyway. They really need to either do more training or clean house and start all over again.

Rating:

3.0

There was a miscommunication with my unit. I was given the wrong size and the number given belonged to someone else. Then another unit I was going to get wasn’t in the system. The overall facility isn’t managed well. The young man today didn’t even have a cash drawer and he was the only one working.

Rating:

5.0

The young lady that I work with Saturday February 5th 2022 was great she made me feel very welcome and I appreciate her and I told her to keep up the good work

Rating:

5.0

They are very helpful. Even helped me move in.

Rating:

4.0

Staff was great and storage units were well maintained. Neighborhood was extremely scary and I was often fearful I would be a crime victim when I was at my unit- not a safe environment

Rating:

5.0

I love doing business with uhaul

Rating:

5.0

⭐⭐⭐⭐⭐ Service. Thank you.

Rating:

5.0

The customer service was excellent by Monica Bowers. I will definitely be back!!

Rating:

5.0

Brandon’s customer service great!

Rating:

1.0

My reservation was not kept by the facility. They gave us a number for a different location. We called the other location and made a reservation and then arrived at the facility about 15 minutes later and they didn’t have the reservation I made. Very poor customer service. Someone did not do their job correctly. Not happy at all with the situation.

Rating:

1.0

Never moved out of unit dont know why i recived this servey with a move out day attached.

Rating:

5.0

Wonderful customer service

Rating:

5.0

Even though I didn't need it long, it surficed the job.

Rating:

4.0

The temperature is set on the hot side at almost 80, feel something around 60 would be better because it felt humid inside which makes a little weary with climate controlled storage and the floor inside the unit was muddy. Overall, the facility was nice and the staff was very friendly and helpful.

Rating:

4.0

Everything was great until I was trying to contact them to let them know I no longer wanted to rent the storage. No answer.

Rating:

5.0

The unit that was assigned to me was not available. There was a lock on it. The servicemen was so awesome and nice (I forgot his name) and walked me around to find another unit available. He took his time to show me around the facility and explain to me how everything works. I am very pleased with the process and customer service.

Rating:

3.0

Knowledge of knowing the company policy is important.

Rating:

1.0

The hours for this location was not explain to me so when I tried to go out my items in the storage I was turned around and told to wait. This whole process of moving is extremely awful and stressful.

Rating:

5.0

I think there needs to access to unit after store hours. There should code to put in the pad to access the unit.

Rating:

5.0

If I ever need a storage building again I will deffentnently used uhsul

Rating:

5.0

Customer Service was over the top, the representative was Amazing. Moving and relocating is stressful enough. But when you have people who actually love their jobs and people it makes life easier.

Rating:

1.0

The stuff was very rude any time you call. I had to deal with upper management to get any kind of results. I know everyone has policies as far as late payments. If there was any time you couldn’t pay or was late they gave no grace period and would lock you out of your unit with no notice. And it took a act of congress to get there lock taken off even if you were caught up on payments. Yes I will use the trucks but I will not use the storage again.

Rating:

2.0

The storage unit was dirty and I had to clean it before storing my things, the floors in the hallways were all cleaned, but the storage unit was dirty and the trucks are dirty as well.

Rating:

4.0

The place was always clean and Ms. Burch was always professional and patient. I would highly recommend U-Haul on Gordon Highway.

Rating:

5.0

I will away do business with y'all in the future.

Rating:

5.0

Would not change a thing everything was great customer service was good can't complain I would recommend to a friend

Rating:

5.0

Great customer service No problems

Rating:

5.0

U-haul staff are very kind in assisting me and thanks for them .

Rating:

5.0

Latasha was extremely helpful and friendly.. I've been dealing with alot of personal issues and I came in she talked to me gave me encouraging words that made me cry.. she really made my day and I'm forever grateful for her.. she deserves 10 stars.. keep up the good work...

Rating:

3.0

Though most of the staff seem friendly and they are willing to correct most issues. I found the restricted hours to be most inconvenient. The security system does not work well and has system issues regularly. I was offered a free month for my inconvenience, but I would not store here again. The management is good but I do not have faith in most of the locations employees to be able to full assist me. Overall not a bad location. Just would not store there again.

Rating:

4.0

Returned Truck 8/29 drop key in box @ 5:30 Sunday.

Rating:

3.0

Roaches from the adjacent units were crawling all over my belongings. Staff was friendly and helpful

Rating:

5.0

The manager was very professional and friendly He did a great job at customer service!!!!!

Rating:

4.0

Movers arrived on time. Was accommodating to a freak incident. Skilled in packing for best use of space.

Rating:

3.0

Storages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….

Rating:

5.0

They were friendly and helpful

Rating:

5.0

Very professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.

Rating:

2.0

Website states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.

Rating:

5.0

Extremely helpful

Rating:

5.0

I have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone

Rating:

5.0

Professional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade

Rating:

5.0

Excelente atención de todo el personal siempre atentos en ayudarte. Gracias

Rating:

2.0

Customer service isn’t good. Never received my receipt for my move out date on 5/23/21

Rating:

1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

Rating:

5.0

Great customer service and very good people.

Rating:

5.0

Staff was very professional and helpful

Rating:

4.0

Is there a plan to fence in the units in the near future

Rating:

5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Rating:

2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

Rating:

5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

Rating:

5.0

This location is very customer friendly.

Rating:

5.0

Always get fast and friendly service

Rating:

3.0

The staff is capable, but slow.

Rating:

5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Rating:

5.0

Excellent customer service

Rating:

5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

Rating:

5.0

Great customer service

Rating:

4.0

A/C in warehouse not working very well.

Rating:

5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

Rating:

1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.