Customer Reviews for U-Haul Moving & Storage at Greenville Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Greenville Ave

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Shannon S. on

Rating:

Everything was fantastic! The staff went above and beyond my expectations and were so so helpful!

leslie R. on

Rating:

Could not have been nicer! Very clean and timely. Thank you for a great experience!

Chad K. on

Rating:

Customer did not leave a comment.

Deborah I. on

Rating:

Very professional and efficient staff! Would definitely use this location for any future rental needs.

Patricia P. on

Rating:

These people are the best- no improvement needed!

Stacy W. on

Rating:

Always great customer service at this location. Will continue to come here for my moving needs!

Veronica G. on

Rating:

Thank you all! V Gaidarski

Michael K. on

Rating:

Extremely helpful and friendly.

VERONICA G. on

Rating:

Customer did not leave a comment.

Judy S. on

Rating:

Friendly, caring attention . Just wanted to leave in such a positive feeling that made you just wanted to tell everyone about our experiences over many years!

Ken M. on

Rating:

The van could have been cleaned before my pick up but the service was very good.

Daon L. on

Rating:

Excellent location. Extremely nice service. Mr. Kenney Reed was very helpful and made the process simple, despite the system being down at the time. Will definitely use again!!

Juana P. on

Rating:

Excellent. Best place to rent a van or store stuff :)

Jason S. on

Rating:

Customer did not leave a comment.

carlos L. on

Rating:

Nice and friendly

Darwin S. on

Rating:

Absolutely amazing staff here. I was frustrated and they handled it like professionals. Super efficient. I’ll be renting from here going forward. Grover and Liz (forgot the total spelling of her name) were absolutely amazing. Liz provided an amazing check in process warm friendly and understanding! . Just so efficient.

phyllis P. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Customer did not leave a comment.

Shelly W. on

Rating:

Customer did not leave a comment.

Bahaa A. on

Rating:

The total miles I driven on the van I rented were (20 miles). I had to pump in the gas tank (2.5 gallons) of gas to bring the gas indicator on the dashboard to the same level it was on when I picked up the van. This means 2.5 gallons for 20 miles, thats 8 MPG and that was impossible. Overall it’s just couple of dollars extra. But I suggest you do something about it! Maybe have the gas tank full at pick up time and ask customer to bring it back full. This way it will be more accurate. Simply pick up the truck on full gas tank and bring it back full. T

Keisha W. on

Rating:

I had no problems with my truck or equipment that I ordered. It was a great experience. I only use Uhaul for all of my moving needs! Keep up the great work!!

Elizabeth S. on

Rating:

Very helpful

Sharese B. on

Rating:

Staff was very friendly and nice

Jarue M. on

Rating:

Customer did not leave a comment.

Pauline D. on

Rating:

Nothing the guy who helped me was funny and friendly.. Love him he is excellent.

Andrea F. on

Rating:

Customer did not leave a comment.

andre H. on

Rating:

Friendly staff, clean truck. Great location.

JOHN A. on

Rating:

Pat and Grover are the best guys you could possibly have. They are professional and they remember your name and handle whatever you need. I would never go anywhere but to this location to rent a truck. Grover is so professional and courteous. Top end. Pat is the a pitta me of a really decent manager and very cordial to everyone. He treats everybody with dignity and he makes you want to come back. These guys are the very best. I would recommend them to anybody and still Do to my friends Without these two individuals it would not be the same. Thank you John Allegro

Allison R. on

Rating:

The gentleman at the counter was very friendly and instructive.

Cheri C. on

Rating:

Very helpful staff and excellent facility that meets my needs perfectly.

veda c. on

Rating:

I love my Uhaul on Greenville, we were going through a rough patch for a while , my Uhaul. Was there calling us helping us , we thank them so much excellence is not enough , THEY ROCKKKKKK( !!!!!!!!

Russell L. on

Rating:

Customer did not leave a comment.

Diane K. on

Rating:

Friendly professional service. Great experience all round. Here’s an idea: Park a U-Haul rental van out front so that you’re easier to see from Greenville Ave; I saw the storage signs but was looking for rental trucks. I drove past and had to make a U-turn to get to you. Thank you.

Rafael T. on

Rating:

Great service

Anthony G. on

Rating:

The owner and his wife were super nice.

Tracy T. on

Rating:

The pick up process was time consuming ( it took over 30 minutes) when I already had a reservation and the clerk entered and then re-entered the check-in information.

Emily B. on

Rating:

Grover was excellent. He made this the best experience and took care of all the details. He was very knowledgeable and helpful. He was so kind to my entire family. We will be back bc of him!

Emily B. on

Rating:

Grover is the best! He made this process so easy for us and answered all of our questions. We appreciate you, Grover!

Martin O. on

Rating:

Customer did not leave a comment.

Walter (Rob) P. on

Rating:

Vicki and Pat are so pleasant and helpful.

Logan R. on

Rating:

Very professional, polite, courteous.

shavon r. on

Rating:

Vicki is amazing! She gave my mother and I down the best customer service we’ve ever had! And we both have worked in the customer service industry. Her staff was also great! Thank you so much!

TREVA M. on

Rating:

Mr. Pat and his wife are the best and they have great employees working there as well....everyone is very knowledgeable about their job and they are quick and happy to help! I will use them again!

Steve O. on

Rating:

you need to allow the normal power interior light timer to allow longer time frame before it turns all the lights off except the egress and exit lights

Veronica G. on

Rating:

Vicki and staff, thank you. It was a pleasure to do business with you.

NAHID M. on

Rating:

Thanks so much for the service I’m really not sure happy to move out

sydney p. on

Rating:

They were great all the staff members were so friendly and helpful! Pat was excellent. I rented a unit and truck from here and would absolutely do it again

Johnell S. on

Rating:

Vicky and Pat displays excellent professionalism and are very thorough from beginning to end!!! I would recommend anyone to their location for business. Thanks for everything guys!!!

RONNIE C. on

Rating:

Very nice place. Friendly helpful people. Very pleased with the experience!

Kelechi A. on

Rating:

Good experience

monika g. on

Rating:

Customer service at this location suck!!!! Dude that waited on me lack people skills! He was extremly combative,rude and curt!!!! As a manager I can not ever imagine being rude to a customer

Elizabeth B. on

Rating:

Thanks for all your assistance

Demrie H. on

Rating:

Literally the nicest group of people. Thank you for making everything so easy!

Robert T. on

Rating:

Great service.

erika m. on

Rating:

The team gave us excellent customer service Productivity was very efficient in getting storage.

Cherron C. on

Rating:

Mr Pat and his staff were amazing. Thank you

Joseph B. on

Rating:

The best

MICHAEL S. on

Rating:

Pat is the best!

MATTHEW C. on

Rating:

The managers there, namely Ms. Vicky, are exceptional. Pleasant experience. Would recommend this location.

Sheila D. on

Rating:

None

VILMA S. on

Rating:

I rented a small 5 X 5 on 3rd floor. Sometimes I forgot my U-Haul card to open the door. The managers always opened it for me , with their card. Very helpful mngr & assist mngr.

Jenna H. on

Rating:

AWESOME EXPERIENCE!! Professional, personable, and fast service!! Won’t be using anyone else

Demetrius B. on

Rating:

n\a

Juana P. on

Rating:

Very efficient service and friendly.

Concetta T. on

Rating:

I had a wonderful experience at your facility. Everyone was kind and thoughtful and I highly recommend your storage space!

Yvonne C. on

Rating:

Correction... Move in date changed to today, April 20th, 2019. So far experience was easy and professional. Kenneth was very helpful with changing my move in date. Thank you....

Joseph T. on

Rating:

Always friendly and professional!

Beth S. on

Rating:

Great staff! Convenient and well maintained

Peter C. on

Rating:

Pat was incredibly helpful and made the process very simple. I would definitely recommend using this U-Haul location to anyone.

Michael E. on

Rating:

Great service

DON d. on

Rating:

Staff were especially friendly and helpful while very busy with multiple customers. Impressive!

Terry S. on

Rating:

I was very pleased with this location it was close to my home and was easy place to get to and a very clean place and the people that word there were very professional and very helpful.

Wilmer c. on

Rating:

very good service, I liked the speed and quality of the service.

Matthew F. on

Rating:

Great job. Very helpful staff. Everything went super smooth. Thank you!!

SHARON D. on

Rating:

Area always clean and lit. Felt very safe there.

Matthew F. on

Rating:

Thank you for making a stressful move super easy.

MARY M. on

Rating:

Thanks For Your Wonderful Customers Service

DAVID R. on

Rating:

This facility is the absolute best. Everything is top-notch, always clean and working. The service is always excellent. They have lockers for small storage (few places do). Highly recommend.

MEKA M. on

Rating:

I dislike that I had to pay $125 for my stuff to be there for one day. It was such a waste of money. No one ever answered the phone which was quite inconvenient.

Christie O. on

Rating:

I have no complaints

Baxter L. on

Rating:

Friendly/knowledgeable staff that took care of me.

RENISHA N. on

Rating:

The staff was always nice and accommodating.

Christie O. on

Rating:

I was greeted kindly they went up and beyond to make sure I had what I needed

ALFRED D. on

Rating:

Stored there for five years and never had a problem. The entry and exit procedures were confusing at first, but were eventually mastered. I would recommend this location highly.

ROSS R. on

Rating:

Pat, Vicki and Grover have been excellent over the years. My business has changed over time which has created a reduction in my overhead. If I need storage or rental in the area I will return. TY

ELEANOR D. on

Rating:

Very friendly place . I would recommend to my friends. Clean place!

dennis m. on

Rating:

very good service

Magan A. on

Rating:

Pat and Vickie are the kindest, most helpful people! They got me into a unit fast and easy and couldn’t have dreamed for better service.

WENDY M. on

Rating:

AWESOME THE OWNERS WERE FRIENDLY, KNOWLEDGEABLE AND OUTSTANDING

Grant P. on

Rating:

Outstanding experience! These guys blew me away with kindness, respect and professionalism; I will never go to a different Uhaul again if I can help it!

WENDY M. on

Rating:

Awesome friendly courteous helpful detailed available WONDERFUL CUSTOMER SERVICE!!!!!

Cerone C. on

Rating:

your staff is very rude there. anytime we called regarding payment we seem to only be able to deal with RUDE people. your customer service skills are HORIBLE and we would never recommend you to anyone

Veronica W. on

Rating:

I cancelled this storage a week ago and the Uhaul representatives did not do their job.

Brie B. on

Rating:

Great customer service at this location....I found the security much better than other storage facilities in the Dallas area. I would highly recommend this location and will definitely use again!!

ROBERT H. on

Rating:

very nice couple that owns this location

MARIA W. on

Rating:

I have never received notices of auction sale at the mailing address on Hickory street in Dallas as listed in your letters sent by mail, I understand you also have not mentioned the TX property code.

ARIEL S. on

Rating:

Exceptional service from top to bottom! After several moves over the years, I must say thatGrover provided the best customer service I've ever encountered in any storage facility. Extremely thorough!

ARIEL S. on

Rating:

The customer service and overall attention to detail at this location is absolutely amazing, especially Grover and Pat!. I could not have asked for a better experience. Truly 5 star service.

Tom K. on

Rating:

The staff was very helpful

Richard M. on

Rating:

Management did a great job discourage me from getting the unit size i wanted. They try to get me into a bigger unit. I ended up leaving to go some place else.

TYLER B. on

Rating:

Pat was extremely helpful in recommending storage options and walking me through the process. The entire staff is professional, friendly and helpful!

Michelle G. on

Rating:

I had an issue with rats getting into my storage facility, but the staff at Uhaul have been immensely helpful with helping me process a claim to get my furniture cleaned.

Philip K. on

Rating:

By far the best customer service I have ever received from a Uhaul location. Cannot say enough good things about this team. Incredibly helpful, service with a smile.

JAQUELINE G. on

Rating:

We had great service, & l would rent here again.

JEFFREY C. on

Rating:

All went smoothly. Good experience.