Customer Reviews for U-Haul Moving & Storage at Greenville Ave

1,261 reviews

7043 Greenville Ave   Dallas, TX 75231

(214) 691-7311

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(214) 691-7311

7043 Greenville Ave
Dallas, TX 75231

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All good

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Nothing. The company is doing a great job. And one of the best managers I've ever seen is Pat. A really decent man who takes care of his customers .. It's the best location in Dallas. I would not go anywhere else.

John M A. 
Rating:
2.0

The inside of the vehicle was dirty.

Michael S. 
Rating:
5.0

great customer service

Jaime P.  |  Overall Experience 
Rating:
5.0

Customer for years...love this location

DEBORAH L. 
Rating:
4.0

Customer did not leave a comment.

cameron R.  |  First Impressions 
Rating:
5.0

Coupons…

Jerrod B. 
Rating:
5.0

Grover, This gentleman took great care of me & walked me through exactly what I needed. Very knowledgeable & professional. My move was a breeze, thanks to the U-Haul team!

Jeffrey D. 
Rating:
5.0

Very helpful.

CARTER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMED M. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Having to verify an extra contact after doing the paperwork and while at pickup was stressful. There was no prior notice and my partner couldn't answer his phone right away to confirm. If I had know I'd have planned ahead with an alternate contact

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Nathan B.  |  Overall Experience 
Rating:
5.0

Thanks 😊

Ernest P.  |  Overall Experience 
Rating:
5.0

The employees who checked me in and out were great!! A+

Charles W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARLETTA S. 
Rating:
5.0

Very easy check in and inspection. No receipt offered or communicated regarding online availability. All worked out.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Christian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Felcia G. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA F. 
Rating:
1.0

I have been terribly over charged by this location and been having hell trying to contact someone to resolve this.

THERON H. 
Rating:
3.0

I was charged for a Dolly but it wasn't provided.

FRANCHESKA O. 
Rating:
5.0

N/A

TONY T. 
Rating:
4.0

They were very helpful.

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Lanora W.  |  First Impressions 
Rating:
5.0

Honestly best Uhaul and truck rental experience I've had. Great equipment and staff were friendly and easy to work with; fast check in and out. Best location in Dallas.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Just a little expensive for the storage unit.

CLIFFORD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD J. 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Great experience, very helpful and friendly.

Andrew B.  |  Overall Experience 
Rating:
5.0

Great experience,everyone there was friendly and helpful abd professional and we even had a few laughs! Thanks for everything! Have rented here before snd will again!

SUZANNA R. 
Rating:
5.0

very helpful, organized, had everything ready to drive out within 10 minutes of getting there, and that's with the quick paperwork and cleaning my windshield!

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Monica L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh A.  |  Overall Experience 
Rating:
2.0

Hello, The lock on my storage unit was changed, and when I needed to move out, no one could help me. This resulted in me spending $400 for a locksmith and wasting two hours of movers time at $200 per hour. This was the second time this happened, and the manager helped me unlock the storage unit the first time. Horrible customer service and would not recommend this facility again.

Lacey R.  |  Overall Experience 
Rating:
5.0

Personnel were excellent, very helpful and professional. They made the whole rental process a breeze!

Reid A. 
Rating:
5.0

Customer did not leave a comment.

Chari M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula C. 
Rating:
5.0

Excellent customer service! Very knowledgeable.

BIANCA T. 
Rating:
5.0

Both gentleman were great. They knew what to do, as far as making sure that everything was secured. I would give them a very high rating.

Alicia D. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Pat is the man. He knows what you need and is ready to help. HIGHLY recommend.

Steven W.  |  First Impressions 
Rating:
5.0

You guys do a good job.

David B. 
Rating:
5.0

Kenney was extremely helpful and personable. He made moving experience a breeze.

Brittany W.  |  First Impressions 
Rating:
5.0

Kenny was absolutely amazing! He went above and beyond, not to mention he tried to save us money, we refused 😊 Thanks anyway Kenny.

HEATH L. 
Rating:
5.0

Great customer service 👏 👌🏽 👍 💯💯💯💯💯💯

Florema G.  |  First Impressions 
Rating:
5.0

Best UHaul experience we've had - highly recommend this location!

Kathryn H. 
Rating:
5.0

Kenny and Alexis were amazing!!! They were professional, competent and so kind. What a pleasant experience!

SUZANNE HEBERT E. 
Rating:
5.0

Kenneth was very helpful. Had answers for all my questions.

Andrea J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty T. 
Rating:
1.0

Apparently Dallas had two bad rain storms and my storage unit was flooded. Upon discovering wet items in my storage unit I reached out and advised that some items were wet , and the response was oh yea it was really bad back there. I guess my issue why wasn’t individuals who had storage units contacted to make them aware of the flooding water so they could check their belongings . Half my items were destroyed from water damage and I’m disappointed with the lack of communication from the storage employees .

Jonetta P.  |  Overall Experience 
Rating:
5.0

Nothing

Thomas B. 
Rating:
4.0

Would have given a 5 but the site is very crowded with storage bldgs.

Curtis C. 
Rating:
2.0

I lost my job last year due to Covid. I tried to reach the office several times and was unsuccessful. I called the 800 number several times to see what could be done in regard to my personal belongings. They kept telling me I would have to speak to someone at the facility but they would note my account. I physically drove there and no one was in the office. Now my things are gone/sold/auctioned. I understand I owed, however the service I received to try and rectify this situation was nonexistent.

Dawn W.  |  Overall Experience 
Rating:
5.0

Lower the prices some. They're the highest in the whole area

Shatina F. 
Rating:
5.0

Mrs.Vicki is BEYOND AMAZING

Ganisha W.  |  Overall Experience 
Rating:
5.0

Nothing

ORADE L. 
Rating:
5.0

The young lady was excellent but she could have let us know what can and cannot be kept in the storage before we had packed everything in the storage and she tells me after we are ready to go when I get some help I will remove my things in jars and my can soda

BERTHA B. 
Rating:
5.0

I declined the collision damage waiver but was charged for it anyway. That's not right .

WILLIAM C. 
Rating:
5.0

Stop the young man from being so negative he told me you look good for 70 then out of the blue he said I was just kidding no you don't that kind of attitude you are going to loose customers

BERTHA B. 
Rating:
5.0

I really like the staff very professional and friendly.

Jacqueline B.  |  First Impressions 
Rating:
5.0

Could not have been more impressed with the personal working at this location. Friendly, Fast, Informative!!!

Ryan H. 
Rating:
5.0

Pat is outstanding running this office. Personable, professional and efficient.

Susan B.  |  First Impressions 
Rating:
3.0

Our drop off location was designated as Hello Storage on our contract. Fortunately we called before leaving to check to see if they were open and they said they do not take u haul drop offs, but gave us info of the Greenville Ave address

Ka A. 
Rating:
5.0

Great

ARMANI T.  |  Overall Experience 
Rating:
5.0

Pat & Vicki were great @ 75231 location

LAQUON W. 
Rating:
5.0

The staff was unbelievably helpful and friendly. I will definitely rent from this location again.

TRACY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
2.0

Pat in the main office was very kind (manager) but the other working for the company was very negative and unkind upon arrival to the facility. I was not made privy to the fact that the app was to not be used during the day. I was under the impression UHaul was using the app for pandemic reasons to limit direct contact with people, so I utilized the app instructions to abide by these wishes which I thought they wanted us to follow. Upon arrival to the facility and finding the vehicle we would be renting for the move, a worker came out of the facility very agitated at myself and honestly blatantly rude to a customer. I would not want this worker to be speaking to my customers if I was the owner of this facility, I will not be doing business with this location again due to this worker. He tried to rationalize his impulsive reactions to my misunderstanding but he had already been incredibly disrespectful beyond the point of recovery. Pat in the main office tried his best to be as kind as possible but this behavior should be inexcusable from the other employee.

Carley B. 
Rating:
5.0

This was such a simple and easy process and everyone was so kind. I would highly recommend to anyone considering uhaul.

BRANDY R. 
Rating:
5.0

N/a

Dence C.  |  First Impressions 
Rating:
5.0

Great experience. Every employee I worked with was very nice and helpful. Clean and maintained facilities, will definitely come here again in the future and recommend to others

James D.  |  Overall Experience 
Rating:
5.0

Great check in and check out

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

Blair E. 
Rating:
5.0

Customer did not leave a comment.

Dominick Z. 
Rating:
5.0

I've only used uhaul 3x's and this time was the best experience. Pat went above and beyond!

Karla I. 
Rating:
4.0

It was at night when I got there so I didn't see the inside. However there was a gentleman who worked there he was polite and helpful.

SANDRA D. 
Rating:
5.0

Customer did not leave a comment.

Chase C. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie S. 
Rating:
5.0

The young couple that was working that Sunday when I picked it up couldn't have been nicer! They are an asset to your U-Haul family!

Thomas B. 
Rating:
5.0

Outstanding service.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Mikayla K. 
Rating:
5.0

Couldn't have been better. It was quick and easy! The 15' truck was a breeze to drive!

Stacee P. 
Rating:
5.0

everything was great

Guadalupe C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I’d never store my household goods anywhere else!! 👍🌟🌟🌟🌟🌟

CAROL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Smooth transactions. Polite and professional owners/staff. Glad I used this location.

Jesse P. 
Rating:
5.0

This location was so clean, thorough and helpful. The staff was so kind and helpful. The process went so quick. We weren't in there for more than 30 mins. I will return to this location.

Arielle C. 
Rating:
5.0

Customer did not leave a comment.

Akinwonuola A. 
Rating:
5.0

Great vehicle, equipment, and customer service

Peter S. 
Rating:
5.0

This location is one of the MOST EFFICIENT in the UHaul system. The office guys know what they're doing and do it quickly (i waited over an hour, with reservation and all paperwork in hand) in each of 2 U Haul company-owned centers. Manager drives the equipment to the exit as you park your car inside the locked storage unit facility. The manager checks the mirrors with you and goes over important things about that truck. Return was a breeze; manager had the paperwork done when i drove my car to the exit. TOP NOTCH site with friendly, efficient managers who know their job well

martha W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Marisa V. 
Rating:
4.0

they were a little dicombobulated at first, but it all worked out fine.

KRIS G. 
Rating:
5.0

Very nice and helpful staff!

STACEE MILLER P. 
Rating:
5.0

Grover was AWESOME! So sweet and helpful. He made a super stressful day easier for me.

Katherine V. 
Rating:
4.0

I set up remote check in and did so on my phone. The location for my truck was listed as 'parking lot,' which is not very helpful. I had to walk around the entire property before I found my truck. In addition, when I went to pick up my key, I was not provided with the dozen pads that I paid for in my order. I took this to mean they were in the truck. When I arrived at my location I discovered that they were not in the truck either. Seems like the on-site personnel should have taken responsibility for making sure that I received something that I had already paid for.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

SALLY F. 
Rating:
5.0

One rear tire seemed slashy when I pulled it up on a low curb, but wasn't an issue because of the dually. I mentioned it upon return, and he said he'd take if off line, didn't try to blame me, and was very personable.

Peter G. 
Rating:
5.0

Both folks who helped me check in and out were kind and so efficient! I would be back if I still lived in the area. Thanks!

HANNAH H. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

I do not have any comments

Sarah W. 
Rating:
5.0

Everything went well. Thank you

Carol A. 
Rating:
5.0

These are the nicest people every time I rent from them they are professional, polite and helpful.

Jacqueline B. 
Rating:
5.0

This location is great. The staff is very professional, courteous, resourceful, kind, knowledgeable, and very speedy. They treat you with the upmost respect and make you feel like family. I wouldn't recommend any other moving service except for this one. They have everything you need and anything you forget. Thanks for making the move go by with much ease, and for being so courteous.

Ja Rod L. 
Rating:
5.0

exceptional customer service at this location. took care of us with speed and smiles. will be coming back here for sure for all uhaul needs in Dallas

Eli L. 
Rating:
5.0

Nothing! This place is the best! Very clean uhaul, good prices, friendly staff and good selection of all items you need to help pack up for moving. Definitely will be back to this location.

SALLY F. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Clayton D. 
Rating:
5.0

G was personable and pleasant to work with! He explained everything very clearly and was kind and patient with my questions! Definitely made my move smooth and lessened the stress on an otherwise stressful chore.

Micheal M. 
Rating:
5.0

The location made it super easy to drop off the van, and the representative was friendly and efficient.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Calvin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Great service at the front desk! Very helpful

Brandon u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

ANN LOUISE B. 
Rating:
5.0

Mr. Pat at your Greenville Ave. locations was extremely helpful and knowledgable of company policies and/or procedures. He really alleviated and of my doubts and concerns regarding the return process...

Anthony T.  |  First Impressions 
Rating:
5.0

Will use u haul again....good professional staff

DENNIS H. 
Rating:
5.0

Absolutely nothing! My experience was seamless, straightforward and it totally exceeded my expectations. I felt valued as a customer and also made to feel that my business was appreciated. That said, I would definitely recommend U-Haul to everyone in the future

TRAVANTI H. 
Rating:
5.0

Vicki was very nice and helpful. She helped me decide a good storage space for my stuff and checked on me frequently.

Menna G.  |  First Impressions 
Rating:
3.0

The wall of the tire was faulty and the tire blew out. I was going under 30 mph on a straight and well-paved road and it burst out of nowhere, sending the car into the curb and almost making me run up on the sidewalk. That was not a safe car to be driving. We called the service number to help and they did come change the tire, but it took them an hour to get to us as we were just waiting off the side of the road.

MADISON D. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Customer did not leave a comment.

Ivette M. 
Rating:
5.0

Grover as always is the best

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Jerusha C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Needed a quick rental and booked a truck and this location in 30 minutes. The location and truck were clean and ready to go. Quick and easy checkin and drop off. Great explainations of the rental, the truck and the reservation process. Will definitley rent here again! Great forndly people to work with!

Jim F. 
Rating:
5.0

The couple was nice enough to help me with the van even though I reserved it for solo pickup

DAVID F. 
Rating:
5.0

Bothe employees are amazing, with great personalities!!!

Luqaman E.  |  First Impressions 
Rating:
4.0

Have had storage there for the past 4 years and never a problem that wasn’t resolved to all’s satisfaction.

RICHARD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Great guys

ARMANI T.  |  First Impressions 
Rating:
5.0

The staff at this location are the most professional, knowledgeable, and easiest to communicate with I've ever encountered.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chadrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy W.  |  First Impressions 
Rating:
5.0

The manager who accepted me right at closing time and upgraded my unit to a bigger size ABSOLUTELY deserved a raise as well as GROVER with the scooby doo ring tone! Very accommodating and so kind. They even let me leave the uhaul there so I didn’t have to take it to another location. Grover helped us move a steel frame sofa and gave us some great moving tips I’ll absolutely be using in the future!!

Alexis E.  |  First Impressions 
Rating:
5.0

The young lady who helped me is very knowledgeable and professional

MANUEL G.  |  First Impressions 
Rating:
5.0

The people here could not be nicer--Great experience.

Bradley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenza A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Very helpful staff and excellent facility that meets my needs perfectly.

Cheri C.  |  First Impressions 
Rating:
5.0

Great service.

Robert T.  |  First Impressions 
No reviews have been submitted for this location.

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