Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

3,702 reviews

822 S Harbor Bl   Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone, 4 parking spaces on lot please plan accordingly no vehicles left on lot)

(714) 839-3220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 839-3220

822 S Harbor Bl
Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone, 4 parking spaces on lot please plan accordingly no vehicles left on lot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Marki, was extremely helpful and made my experience a pleasure!

Sherry G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar A 
Rating:
5.0

Customer did not leave a comment.

Augustin O 
Rating:
5.0

Everything is OK.

delores c 
Rating:
5.0

Customer did not leave a comment.

Doug D 
Rating:
5.0

Everyone was very professional and helpful!! Wonderful experience

Aracely V 
Rating:
5.0

Super friendly people and super fast service!

Christopher D 
Rating:
4.0

Customer did not leave a comment.

Mike K 
Rating:
5.0

Customer did not leave a comment.

JUAN C 
Rating:
4.0

Have someone in the front office to greet customers and get the process moving. I had to wait a while before staff came in from the yard to fill out the paperwork for the rental.

DOUGLAS G 
Rating:
5.0

Prompt and patient. We had a moving deadline and they were amazing. Even found my drivers license when I had dropped it in my haste :)

Christine G 
Rating:
5.0

Friendly customer service

Steven N 
Rating:
5.0

Outstanding customer service!

Luis L 
Rating:
5.0

Customer did not leave a comment.

Pedro M 
Rating:
5.0

Customer did not leave a comment.

Quang D 
Rating:
1.0

More service personnel, there was only 1 person working and 7 people waited in line. I waited over 10 mins for my turn. Data base not real time up to date. They didn't have my 16' truck which I already scheduled and I tried to booked a different truck which was available online but wasn't available at location. Half of my days was wasted!

Jason T 
Rating:
1.0

I rented a 17' truck from Uhaul on June 19th. The cable to the back door got tangled so it wouldn't close properly. I called for roadside assistance and they came and cut the cables, making the door extremely heavy to open. Luckily I only needed to open the back door once to unload everything. I returned the truck and informed the employee of the issue and handed them the key. 20 minutes later I received a receipt with the normal charges. There were no missing item or damage charges on the receipt. 2 hours later, I get a 2nd receipt from another employee saying that I owe them $1223 in damage charges. It is a scam tactic that this location uses to get more money from customers. I'm trying to contact Uhaul's office to get this resolved but beware when renting from this location. You may get a receipt saying everything is good and then get a follow up email asking for $1000s dollars more for damage that they claim you caused even though their employee already said that there was no damage on the return receipt.

ANDREW N 
Rating:
5.0

quick and simple!

Herlinda C 
Rating:
5.0

Great service and very professional and friendly

Kerrison S 
Rating:
5.0

Customer did not leave a comment.

Ronald F 
Rating:
5.0

Customer did not leave a comment.

christopher c 
Rating:
1.0

I was given an auto transport that was damaged. I didn’t notice it until I drove it home. When I got it home I could tell it was damaged. I took it to the Midway City store and they got me a replacement. I had to go to the Anaheim store for a replacement. I had planned to move that day but do to the delay I didn’t move until the next day.

Richard V 
Rating:
4.0

Customer did not leave a comment.

Khoi P 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Outstanding customer service

jovita G 
Rating:
5.0

Customer did not leave a comment.

Tracy M 
Rating:
5.0

Very good employee

Nguyen H 
Rating:
4.0

Customer did not leave a comment.

Enrique A 
Rating:
5.0

Customer did not leave a comment.

NEAL J 
Rating:
5.0

Very friendly and accomodating

Stanton R 
Rating:
5.0

Customer did not leave a comment.

Eddie B 
Rating:
5.0

Customer did not leave a comment.

Shichao L 
Rating:
3.0

I experienced friendly service especially on my return. He was outstanding. The trailer tows really well.

david k 
Rating:
5.0

Customer did not leave a comment.

Eddie V 
Rating:
5.0

Everything was great. The only issue I had was, I didn’t check the gas tank level until after I finished my move. It registered just above 1/4 tank. My entire trip from pick up to drop off was 30-32 miles. I filled the tank anyway and spent $163 doing so.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

victor b 
Rating:
5.0

Customer did not leave a comment.

JOSE P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Staff was nice and fast

Michael M 
Rating:
3.0

Customer did not leave a comment.

roberto h 
Rating:
5.0

THE BEST IN MY CITY SANTA ANA ,CALIFORNIA

RUDY G 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

jonathan h 
Rating:
5.0

Customer did not leave a comment.

GEMA P 
Rating:
2.0

17' truck ran very rough. Multiple dents did not have "x"'s. Steering so loose it was difficult to stay in the lane when driving. dolly in back not secure and was just loose. Recieved with just a 1/4 tank of gas. Rent several times per year but have always had enough gas to use. Check in later that same day was difficult (4:30pm on a Friday) as the attendant was nice but explained he was all alone and I would have to wait in the line (3 customers) or just drop the key. Wanted to let him know that the AC knob fell off when I attempted to turn on AC as it was some kind of retro knob and not the right one. Attendant at check in was also nice (1pm).

Scott J 
Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
1.0

When I went to pickup equipment the day prior, the lady at the front desk did not know how to lookup an online order and had to call her manager then did not know how to find the hitches and had to call her manager again. She made multiple errors and charged the guy in front of me the wrong price.When I went to pickup the day of, the guy who hooked up my hitch took the extra piece that I paid for which I noticed later. I was also charged for an extra piece of hitch equipment that ended up not being necessary in the install. The product knowledge was not there.

Courtney V 
Rating:
5.0

Customer did not leave a comment.

Lucio D 
Rating:
5.0

Customer did not leave a comment.

Ronald K 
Rating:
5.0

I reserved online quick and easy check out, very friendly and attentive staff. Vehicle was great. Easy drop off. 10/10

Kyle C 
Rating:
5.0

We came to this location because the one on Fairview and garden grove Blvd. Had the worst customer service, the person was rude and not helpful at all. Which was the complete opposite here. The girl who helped us we believe her name is Clarissa was amazing and had so much knowledge she even connected the trailer to our truck! We Will definitely be coming back to this location because of her!

Luis A 
Rating:
5.0

everything was excellent

fernando g 
Rating:
5.0

Profesanol

alfred m 
Rating:
5.0

Curtis did an amazing job with handling the amount of customers at 5 pm by HIMSELF. NEVER let go of the smile and was Very informative and got us our rental quickly and we were out there soon after he attended to us!

Valerie B 
Rating:
5.0

Customer did not leave a comment.

Gustavo F 
Rating:
3.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer did not leave a comment.

JOSE R 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

The two women working this Sunday were so on top of their job. They were knowledgeable and friendly. Hands down the best experience I've had at a UHaul store. Kudos to them!

Jeana B 
Rating:
4.0

Customer did not leave a comment.

Nicholas B 
Rating:
5.0

Very good service

Sammy J 
Rating:
5.0

Customer did not leave a comment.

Angel M 
Rating:
5.0

Customer did not leave a comment.

Sesilia G 
Rating:
5.0

Simple, and quick.

Sylvia A 
Rating:
5.0

Everything went extremely well. No issues.

Eric V 
Rating:
5.0

Thank you U-Haul you guys are the best

Felipe R 
Rating:
5.0

Store opened much later than hours posted. This caused you to loose 2 customers and almost me.

JAMES G  |  First Impressions 
Rating:
1.0

They charge $625.22 for damages that we didn’t caused. Curtis at the location lied multiple times about charging and ignored calls when we tried to reach out

CHIA H 
Rating:
5.0

everything was ok

Sesilia G 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Continue your friendliness ☺️

Joy H 
Rating:
4.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Excellent service.

Luzviminda D 
Rating:
5.0

Customer did not leave a comment.

Eva M 
Rating:
3.0

Customer did not leave a comment.

KAMERON M 
Rating:
4.0

Customer did not leave a comment.

Eberhard K 
Rating:
4.0

Heater not working left turn signal out

PABLO G 
Rating:
5.0

Customer did not leave a comment.

Sonny S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA S 
Rating:
5.0

Customer did not leave a comment.

ROLAND W 
Rating:
5.0

Nice ride and clean office

Ivan G 
Rating:
3.0

The truck had a hand truck attached to it with a loose zip tie that became dislodged during transport that subsequently toppled over unto one of my furniture pieces. Fortunately there was no damage. It is recommended that either the hand truck be firmly secured or not added at all, especially when it was not requested.

Esmeralda F 
Rating:
5.0

Customer did not leave a comment.

Alex P 
Rating:
5.0

Customer did not leave a comment.

Corinne C 
Rating:
4.0

Customer did not leave a comment.

Steve V 
Rating:
5.0

Customer did not leave a comment.

Calle J 
Rating:
5.0

Customer did not leave a comment.

Thanh N 
Rating:
5.0

I got pulled over because the lights were not on The left & right signal works . Break lights worked ( but tail lights didn’t work which caused me a delay in returning the uhual & I hope they don’t charge he extra day for that

salpy m 
Rating:
5.0

Customer did not leave a comment.

Bao B 
Rating:
5.0

Very friendly and helpful staff at this location. Thank you!

David H 
Rating:
4.0

I selected the Uhaul location on South Ritchie that was right across the street from where I was moving out of but it was changed to a location that was 6 miles away so I got charged 12 miles of mileage that I would not have an incurred because you all moved the location to other than what I selected.

Eldonna F 
Rating:
5.0

Great customer service

David L 
Rating:
5.0

Thank you.

raudel c 
Rating:
5.0

Customer did not leave a comment.

Dorothy S 
Rating:
4.0

You might want to give the location more money to bring more staff in. There was only one person working with three people in line ahead of me. Give money to help customers, not give CEO's extra millions.

Michael B 
Rating:
4.0

Good customer service

Tomas M 
Rating:
4.0

Customer did not leave a comment.

Sachio T 
Rating:
5.0

Customer did not leave a comment.

rita g 
Rating:
5.0

Customer did not leave a comment.

Ellen C 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

The small 10 foot truck needs to have better places to strap on it stronger than the boards you have a cross the sides of the truck

craig O 
Rating:
4.0

Customer did not leave a comment.

Kuor C 
Rating:
4.0

Customer did not leave a comment.

anthony T  |  Overall Experience 
Rating:
5.0

Alfonso is a very helpful Manager.

Daniel J  |  Overall Experience 
Rating:
5.0

I loved the staff very nice. The manager was supper nice and understanding! ⭐️⭐️⭐️⭐️⭐️

Aletxian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher M  |  First Impressions 
Rating:
5.0

I want to give a HUGE THANK YOU and shout-out to David and Alfonso and the entire staff at the U-Haul on Harbor Blvd in Santa Ana. They were very very extremely helpful and accommodating. Their customer service is above & beyond and deserve more than 5 stars. I highly highly recommend them for your storage and truck rental needs. Thank you again and God bless you all ~Konni

Konni M  |  Overall Experience 
Rating:
5.0

David was very friendly & professional.

Louis T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia c  |  Overall Experience 
Rating:
5.0

So glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k

anna k  |  Overall Experience 
Rating:
5.0

All the employees are the best at the Santa Ana location and they are super helpful! Thank you.

Vanessa P  |  Overall Experience 
Rating:
2.0

My daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.

MAXINE S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaline T  |  Overall Experience 
Rating:
5.0

Best staff ever.

Carrie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela B  |  First Impressions 
Rating:
5.0

The staff was always exceptional and always helpful.

Catrice K  |  Overall Experience 
Rating:
5.0

I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Jalil M  |  First Impressions 
Rating:
5.0

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Melquan G  |  First Impressions 
Rating:
5.0

Gabriel was very kind, personable and exhibits great customer service!!!

Daniel S  |  First Impressions 
Rating:
5.0

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

Rosalinda G  |  First Impressions 
Rating:
5.0

Friendly and very helpful staff! Highly recommended!

RICHARD D  |  Overall Experience 
No reviews have been submitted for this location.

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