Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

3,200 reviews

822 S Harbor Bl   Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

(714) 839-3220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 839-3220

822 S Harbor Bl
Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
3.0

They were way understaffed and it took a while to get someone to help me.

Laura F. 
Rating:
4.0

The pick up location was just fine. My comment was about "included" miles. We made NO detours and went 5 miles over. The calculation failed to include the miles from where we unloaded to the rental return. There was no obvious way to fix that in the online rental. The extra fee was nominal, but annoying. I'd rather the included miles be a "little generous" and to be charged something a little more up front. Other than that, the rental was exactly what we needed.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Rene f Z. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
1.0

I had a reservation for a 1-way trip and when I got to the office, my reservation wasn't there. The manager Alfonso gave me another truck, but he said I had to return it back to this location. He was suppose to give me extra miles for my inconvenience, but when I returned the vehicle, I was charged extra fees for the miles which was suppose to be included. This was a bait and switch situation. This is not a good way to operate a business.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Rich D. 
Rating:
4.0

Customer did not leave a comment.

Esmeralda S. 
Rating:
3.0

I was overall not satisfied with my Uhaul experience. I purchased the additional reservation protection. I then showed up to the original pick up in Gardena (40 minute drive) to find the truck was not there nor had it been returned. I was then called to be told to pick up a truck and autotransport in Torrance. I drove (40 mins) to Torrance to pick up the truck. I was then told they did not have an auto transport for me. I was then called later than day and told I needed to drive 1 hr to Santa Ana to pick up the auto transport. The communication was last minute and not thoughtful. Uhaul should have provided a discount or reimbursement. I would not recommend or use again.

Alexandra T. 
Rating:
4.0

Great customer service! Staff was ver Helpful and understanding thank you

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Eugenio G. 
Rating:
5.0

Customer did not leave a comment.

kelsey K. 
Rating:
5.0

Faster Service not Enough people working there you have to wait a long time

Luka B. 
Rating:
5.0

I would suggest more than one employee in the front on a Saturday morning

Christine F. 
Rating:
5.0

Guillermo Hernandez‘s service was the best I have ever encountered at Uhaul. Extremely patient, kind and sweet. He even sold me on a trailer hitch (: Will come back again for sure.

Seg E. 
Rating:
5.0

Very helpful staff, would highly recommend

Brian G. 
Rating:
5.0

Great customer service and help with my rental

Randy L. 
Rating:
5.0

Excellent service! Great attitude towards me and my 2 young daughters. Answered my questions and got me helped right away. Would definitely recommend!

Steven D. 
Rating:
5.0

Pet smell from previous renter

Tuan P. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

You need to get more people in there who are willing to serve QUICKLY. If there are four people in line and things are moving slowly , The person ‘taking her lunch break' could come out and jump on a computer until it's relatively quiet and then return to it. Nobody wants to stand in line and wait, but if the employees have the attitude of ‘we are truly here to serve you as quickly and efficiently as possible', everybody will be ‘ happier campers‘!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Rogelio P. 
Rating:
5.0

Customer did not leave a comment.

Mohamed I. 
Rating:
1.0

Worst experience in my life time as a customer in any business. They did not provide me all information and they charged me back without letting me know. When i was talking to the manager he was disrepectfull. It was going to be fight, we were all upset. a poor customer service and try to steal money from customer. normally it should be 24h but they said the truck should be returned in 3h. Too bad. They charged me 11.89$ for gas without letting me know.

SERIGNE S. 
Rating:
4.0

Customer did not leave a comment.

Tuan T. 
Rating:
5.0

Customer did not leave a comment.

Irvin A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO D. 
Rating:
5.0

Customer did not leave a comment.

Jeison B. 
Rating:
5.0

Customer did not leave a comment.

Nigel M. 
Rating:
5.0

Customer did not leave a comment.

Ingrid E. 
Rating:
5.0

Customer did not leave a comment.

Senouci D. 
Rating:
5.0

Nothing it's all good.Ihave used many of your trucks.

PAULINE R. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Tuan T. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
4.0

The staff was polite and efficient.

Tom F. 
Rating:
4.0

Customer did not leave a comment.

vicente C. 
Rating:
5.0

good service and happy customer…. 5Stats

Siufilimamalu M. 
Rating:
5.0

Customer did not leave a comment.

Tuan T. 
Rating:
5.0

Customer did not leave a comment.

pedro S. 
Rating:
5.0

Customer did not leave a comment.

Jorge U. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
1.0

Customer did not leave a comment.

isai T. 
Rating:
5.0

Customer did not leave a comment.

ROCKIE H. 
Rating:
5.0

Customer did not leave a comment.

Yazan A. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

vicente C. 
Rating:
1.0

I was given the keys to this vehicle and was told it's parked on the side front windshield was dirty had to use Windows washers before I can even drive off the lot the front tires where bald unsafe vibrating when driving back doors lack broke had to tie the door closed with rope I showed the manager the tire and his comment was I can't be he all the time this kind of service was unsatisfactory to me and unsafe to drive a vehicle like that someone could have been seriously hurt if I tire blew The was zero tread on the front tires I should have not paid a penny for this rental

Warren D. 
Rating:
5.0

Customer did not leave a comment.

Tuan T. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Nothing everything is good

SENOUCI D. 
Rating:
5.0

Love them

Rolando C. 
Rating:
5.0

Customer did not leave a comment.

Tuan T. 
Rating:
5.0

I want to give a HUGE THANK YOU and shout-out to David and Alfonso and the entire staff at the U-Haul on Harbor Blvd in Santa Ana. They were very very extremely helpful and accommodating. Their customer service is above & beyond and deserve more than 5 stars. I highly highly recommend them for your storage and truck rental needs. Thank you again and God bless you all ~Konni

Konni M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

The young man did a first class job.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

CESAR M. 
Rating:
5.0

Customer did not leave a comment.

GUNNAR G. 
Rating:
5.0

Very good customers service

Sydney S. 
Rating:
5.0

They were friendly and awesome customer service.We had a great time talking.

Marc P. 
Rating:
1.0

Waiting so long more than 50 min, staff was not honest. They tried to extra on gas where I refilled more than I used. I refilled 8 gallons for 78 miles.

manh T. 
Rating:
5.0

Brianna was just awesome getting me set up for my moving van…Courteous and everything else…I will come back to this facility for my next moving van needs

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Don't charge extra to drop the vehicle at a different location.

geoffry W. 
Rating:
3.0

Customer did not leave a comment.

tuan T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
2.0

The price so expensive because charge extra fee alot

son T. 
Rating:
5.0

Attendance is normally 👍.

Eugenio G. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

The sales rep was super nice and helpful even though there was a long line of customers waiting to be seen. (A large group all came in at once )

Loren R. 
Rating:
5.0

The worker there on June 5th @1330 was a great and hard worker! He deserves a raise!

Michael B. 
Rating:
5.0

The Uhaul agent at the Harbor Branch in Santa Ana were amazing particularly the girl

Ryan J. 
Rating:
5.0

Fantastic experience with everyone involved in my move.

Leah L. 
Rating:
5.0

I forgot left in front seat 2 my black shelf I will pick up tmw morning when u open pls call me 949 273 0109 is very important thank u do not throw away

DELSEEN F. 
Rating:
5.0

Everything is fine with rental and the help was top notch keep it up

Leopoldo G. 
Rating:
5.0

Stop charging me twice after I already paid for the reservation damn

Luiz F. 
Rating:
5.0

The person who handled my order was amazing!! She's SO fantastic. I wish I remembered her name.

Elissa W. 
Rating:
5.0

Great experience, no complaints

Mike H. 
Rating:
5.0

Great service always so friendly

Lu L. 
Rating:
4.0

Customer did not leave a comment.

Jake G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Again they charged me for an extra day when I returned it when the employee guaranteed me I wouldn't be charged anything. I have been issued a receipt for a refund but nothing has shown up in my account yet.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

ana S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

nurbek B. 
Rating:
5.0

Very easy and quick to get what I needed and return it

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

More stuff working

Rene Z. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Eloy E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Vinh P. 
Rating:
5.0

Customer did not leave a comment.

Eloy E. 
Rating:
4.0

Customer did not leave a comment.

AMIR N. 
Rating:
5.0

David was very friendly & professional.

Louis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia c.  |  Overall Experience 
Rating:
5.0

So glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k

anna k.  |  Overall Experience 
Rating:
5.0

All the employees are the best at the Santa Ana location and they are super helpful! Thank you.

Vanessa P.  |  Overall Experience 
Rating:
2.0

My daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.

MAXINE S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaline T.  |  Overall Experience 
Rating:
5.0

Best staff ever.

Carrie L R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
5.0

The staff was always exceptional and always helpful.

Catrice K.  |  Overall Experience 
Rating:
5.0

I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Jalil M.  |  First Impressions 
Rating:
5.0

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Melquan G.  |  First Impressions 
Rating:
5.0

Gabriel was very kind, personable and exhibits great customer service!!!

Daniel S.  |  First Impressions 
Rating:
5.0

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

Rosalinda G.  |  First Impressions 
Rating:
5.0

Friendly and very helpful staff! Highly recommended!

RICHARD D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top