I recommend not to schedule drop offs at 9am when they open... it is too busy and no one available to assist in the lot.
Felipe G.Customer Reviews for U-Haul Moving & Storage at Harbor Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed to get a U-Haul @ two different days of the week and found that l was a satisfied customer over all after l was done using their rental.
DANNY J.u r #1
Thuan L.Reservation got moved to this location. In the past, if the original location couldn't meet my reservation I got a discount. Didn't get in this time and was a bit dissapointed.
Steven C.All good. Great staff.
Michael S.The lock on the back door did not work. When I picked up the truck, I was boxed in for almost 30min. The driver door look did not open with the key. I needed to use the passenger side to unlock the driverside and enter the truck
ADRIAN P.The lady that helped me to book in was great and helpful.
Karen B.Cyn was very helpful. She went above & beyond giving me a free upgrade & compensating me when the trailer size I had reserved an entire week prior to my arrival was not available. She & her co-worker were awesome helping us attach it to our tow hitch as well.
Yvette R.Great staff!
Noel R.All is well. Thank you.
ORLANDO J.Horrible customer service experience employee was not helpful at all. Reservation location was selected and secured, but when I input info to check-in before arriving, the location and time completely changed and made everything more difficult for moving. Also, originally quoted $45 and somehow got up charged to $93 ridiculous!
Marcus N.Nothing
Senouci D.This is the best Uhaul location and staff I have ever had in 30 years of using 100 times.
tammie F.Love this location.. much easier use than Fairview & Garden Grove blvd ! Brittany really knows her stuff. I have three more upcoming orders and appreciated her help getting them setup.
Lori S.Very friendly staff.
TIEN N.The whole process was great.
lauro B.Me cobraron mucho más de lo q habÃa acordado 350 dólares
RainerJose G.Staff very helpful
BRAD D.Location was easily accessible.
Jude C.Staff were both exceptional , pleasant , professional & helpful . They went out of the way to complete the transaction. All done in a speedy way.
DAVID U.Kira and Cynn were very helpful at the Santa Ana store on harbor blvd. They were kind and professional. The drop off location in Inglewood was also kind I didn't get his name but he was also very kind and professional.
Stephanie R B.Awesome & Friendly staff. Was very knowledgeable of product
Greg C.Briana was amazing! She helped hook up my trailer and really went above and beyond - her customer service was excellent!
Luis R.I have used this location before, helpful staff and great equipment. Will use again in the future, thank you for being awesome!
Michael H.Customer wait time for pick up
Jacob S.The person who helped me wasn't trained and was insultingly telling me that if my DL was real or not. Once I said it is real DL, he was keeping saying that its looks like fake in front of other customers. Such unpleasant experience. I just stayed and make myself culm because i had to move that day.
Shermamat A.Fast service. We received a brand new 26ft truck on time.
Vincent N.Awesome customer service
Greg C.Staff was very friendly and helpful. Rental was ready and waiting for us. Clean amd gas tank full
Nekieda J.Special shout out to Alphonso who was awesome!! We were tired and stressed out after many days of packing and moving and he was so, so helpful in getting us a second box last minute after we miscalculated how much space we would need. He was a real bright spot in a tough cross country move!
Alexis A.They were way understaffed and it took a while to get someone to help me.
Laura F.The pick up location was just fine. My comment was about "included" miles. We made NO detours and went 5 miles over. The calculation failed to include the miles from where we unloaded to the rental return. There was no obvious way to fix that in the online rental. The extra fee was nominal, but annoying. I'd rather the included miles be a "little generous" and to be charged something a little more up front. Other than that, the rental was exactly what we needed.
Philip P.I had a reservation for a 1-way trip and when I got to the office, my reservation wasn't there. The manager Alfonso gave me another truck, but he said I had to return it back to this location. He was suppose to give me extra miles for my inconvenience, but when I returned the vehicle, I was charged extra fees for the miles which was suppose to be included. This was a bait and switch situation. This is not a good way to operate a business.
Eric C.I was overall not satisfied with my Uhaul experience. I purchased the additional reservation protection. I then showed up to the original pick up in Gardena (40 minute drive) to find the truck was not there nor had it been returned. I was then called to be told to pick up a truck and autotransport in Torrance. I drove (40 mins) to Torrance to pick up the truck. I was then told they did not have an auto transport for me. I was then called later than day and told I needed to drive 1 hr to Santa Ana to pick up the auto transport. The communication was last minute and not thoughtful. Uhaul should have provided a discount or reimbursement. I would not recommend or use again.
Alexandra T.Great customer service! Staff was ver Helpful and understanding thank you
Jorge S.Faster Service not Enough people working there you have to wait a long time
Luka B.I would suggest more than one employee in the front on a Saturday morning
Christine F.Guillermo Hernandez‘s service was the best I have ever encountered at Uhaul. Extremely patient, kind and sweet. He even sold me on a trailer hitch (: Will come back again for sure.
Seg E.Very helpful staff, would highly recommend
Brian G.Great customer service and help with my rental
Randy L.Excellent service! Great attitude towards me and my 2 young daughters. Answered my questions and got me helped right away. Would definitely recommend!
Steven D.Pet smell from previous renter
Tuan P.You need to get more people in there who are willing to serve QUICKLY. If there are four people in line and things are moving slowly , The person ‘taking her lunch break' could come out and jump on a computer until it's relatively quiet and then return to it. Nobody wants to stand in line and wait, but if the employees have the attitude of ‘we are truly here to serve you as quickly and efficiently as possible', everybody will be ‘ happier campers‘!
Larry S.Worst experience in my life time as a customer in any business. They did not provide me all information and they charged me back without letting me know. When i was talking to the manager he was disrepectfull. It was going to be fight, we were all upset. a poor customer service and try to steal money from customer. normally it should be 24h but they said the truck should be returned in 3h. Too bad. They charged me 11.89$ for gas without letting me know.
SERIGNE S.Nothing it's all good.Ihave used many of your trucks.
PAULINE R.I want to give a HUGE THANK YOU and shout-out to David and Alfonso and the entire staff at the U-Haul on Harbor Blvd in Santa Ana. They were very very extremely helpful and accommodating. Their customer service is above & beyond and deserve more than 5 stars. I highly highly recommend them for your storage and truck rental needs. Thank you again and God bless you all ~Konni
Konni M. | Overall ExperienceDavid was very friendly & professional.
Louis T. | First ImpressionsSo glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k
anna k. | Overall ExperienceAll the employees are the best at the Santa Ana location and they are super helpful! Thank you.
Vanessa P. | Overall ExperienceMy daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.
MAXINE S. | Online Move InBest staff ever.
Carrie L R. | Overall ExperienceThe staff was always exceptional and always helpful.
Catrice K. | Overall ExperienceI would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot
Jalil M. | First ImpressionsFast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.
Melquan G. | First ImpressionsGabriel was very kind, personable and exhibits great customer service!!!
Daniel S. | First ImpressionsGabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.
Rosalinda G. | First ImpressionsFriendly and very helpful staff! Highly recommended!
RICHARD D. | Overall Experience