Customer Reviews for U-Haul Moving & Storage at Hiawatha

Rating:

5.0

Easy peasy self drop off. We had some trouble getting the app to load pictures though.

Rating:

3.0

Graffiti over a lot of the equipment in the yard, along with the trailer I rented. Made for a few comments as we loaded and drove across the state. Trailer had to be swept out prior to loading. Swept again prior to drop off - but that is on us.

Rating:

3.0

the trailer had graffiti on two of the four sides

Rating:

3.0

The thing I’m upset about was that I was allowed to rent a specific kind of vehicle from another location on the website and then the day of my move, I get a call saying that vehicle isn’t available and I have to go to another location completely out of the way of my move, costing me more money and inconveniencing my moving day

Rating:

5.0

Very friendly and helpful.

Rating:

1.0

The employ stated that he does not install the equipment and that was a job for the customer. He installed the Transport tow equipment and after I insisted that he should install my Vehicle on the transport, he did it. Half way through my trip, I noticed that the straps on the tires of my car came out lose and my vehicle was held by the chain around the frame of the car. I was frightened for the rest of the trip and slowly made it to Chicago. I hope that the frame of my car is not damaged since that is what was holding the car on the Transport towing equipment. For the record, I hold the U-Hual store in MN responsible for any damage done to my car. The employ at this store was not friendly and put my life and others on the road in danger.

Rating:

5.0

You have excellent service I needed the plugin to do my oxygen and it wasn't working and they sent somebody out right away and took care of it also the air conditioning I would recommend this company to anyone that needed U-Haul they are an excellent excellent company to rent from I would rent from them again thank you and God bless

Rating:

1.0

Do not rent from this place they are scam artists they overcharge you and they're unprofessional

Rating:

5.0

Great location, easily accessible. Broad range of vehicles/trucks for rent. Extremely professional and nice staff.

Rating:

3.0

Didn’t have all the equipment available, previous person of the vehicle I used park it too close to another making it difficult to back out without hitting the vehicle next to me

Rating:

1.0

The Truck Share 24/7 didn’t work out as planned. I went to pick up the truck after hours and it had not been set up. There was no code for me to pick up the keys. Instead of renting a truck Thursday night to Friday night, I had to go back Friday morning at 7am to pick up the truck. Since I had no faith in the after hours service, I felt I had to return the truck by 7pm to make sure I could hand the keys to a live person. So I got to use the truck for 12 hrs instead of 24, and because it was now Friday, I had to pay “weekend” rates which were $.30/mile higher. The idea of doing everything on my phone on my schedule sounded great, too bad it didn’t work out that way.

Rating:

3.0

Manager of this location didn't check in my return for TWO days and charged me 2 extra days on my rental. He won't even give me a refund even though it was returned well before the due date/time. Unacceptable.

Rating:

3.0

This review is specific for U-haul overall. I rented a truck and car dolly from the Minneapolis 36th&Nicollet location. I never received notification in advance and had to figure out that my equipment t was at a different location. When I got to the Hiawatha location, they informed me they didn’t have the car dolly. I needed to get that from yet another location. Lack of prior communication was terrible and messed up my scheduled move timelines running around town.

Rating:

5.0

The most superior U-Haul location I have ever seen, and better than any self-storage place I have ever seen, bar none. Prechez is marvelous.

Rating:

3.0

The first truck they offered me had been used as an ashtray. The doors were unlocked and someone had smoked up a storm inside. It was covered in cigarette ash. Then the one they gave me was tagged with a lot of graffiti.

Rating:

5.0

I really like this location. I do wonder, however, why North/Northeast minneapolis is only served by "neighborhood" locations. The 2501 N 2nd St, Minneapolis, MN 55411 location is awful. Understaffed, lazy, and very hard to find vans as they're parked somewhere randomly on the block. People in north mpls deserve better. Seems like you're redlining them.

Rating:

5.0

Very knowledgeable

Rating:

5.0

The Overall service was excellent and I was setified by the employees their dedication to the service. thank you! I will definitely come again for my future rental needs.

Rating:

5.0

Nothing 🤓👍

Rating:

5.0

The light for oil change and tires needed air Don’t know if this was checked before I got it it was clean!

Rating:

5.0

Great customer service :)

Rating:

5.0

Nothing else because for me everything was excellent and great 👍

Rating:

3.0

We were given a truck that was on E and told that a fuel credit would be given upon returning that truck back on a .25 tank. To start Miessha Payne documented that the truck we received was on a .25 and returned on 1/8th tank. I actually had to call and send picture proof to show that the tank was empty and given back at a notch after a .25 tank. The remainder Fuel credit was given after the proof was submitted, but over all it was a bad experience and I will not rent here again.

Rating:

5.0

Well done!!

Rating:

3.0

Again, I have no issues with this location. However, when booking my truck I was not given this option. I wanted to try to return the truck to a closer location in St. Paul. The local staff were extremely helpful and I called the hotline to get approval. However, I was transferred three times and then was hung up on while on hold after being told they were going to call the location. They never called according to the people working. I ended up calling back for approval to drop at Hiawatha. I am so disappointed that U-Haul made me pick up a truck an hour round trip out of my way and a day early, but I couldn’t drop my truck at a different location. This was a horrible experience.

Rating:

4.0

Good customer service, quick and easy in and out, even with many customers. Truck was ready to go. Much better than previous experiences at other U-Haul locations

Rating:

5.0

The truck had a tire pressure sensor malfunction warning on the dash and the steering wheel shook at 50 mph. I reported the shake to the staff and they were polite and said they would take it for a test drive.

Rating:

5.0

Very tidy and secure. Good service in the office/muy limpio y seguro. La oficina da del mejor servicio

Rating:

5.0

Great service from staff. Thank you!

Rating:

2.0

While it may be in the contract, the clerk should tell the renter that there's a convenience fee for leaving the keys in the key return box. I wasn't aware of such a fee, and was charged because I didn't use an app I have limited use for.

Rating:

5.0

The only issue I have was that the “safety chain” would not disconnect from the frame. I was not able to wrap it around the axel as instructed. I had to rely on the straps that went around the wheels

Rating:

4.0

Have more than 1 customer service rep at the counter. The employee were very friendly and super knowledgeable. My experience was very positive and my move was easier and less stressful than anticipated Affordable as well

Rating:

5.0

I had my things here for 5 months, it was cheap and convenient since the 1st month was free, if I know someone or i am ever in need ill come here .

Rating:

5.0

Really helpful staff - very easy check out/return. I’ve used them several times, and it has always been a good experience. I’m lucky this place is so close to me.

Rating:

2.0

Rearview camera was not functional. Extremely dangerous to operate without it. The lady who helped us prior to close was not particularly friendly. The process itself was relatively convenient

Rating:

3.0

First and foremost, staff was very friendly and helpful. However, all of the cargo vans (what I rented) were covered and graffiti and the inside of the van was filled with trash. They need to make a better effort at maintaining and cleaning these vehicles.

Rating:

5.0

N/a

Rating:

4.0

The woman that was on duty when I both picked up and returned my rental was kind, efficient, and professional - this type of service is a differentiator for me in where I will rent from next time or recommend others. Thank you to her!

Rating:

3.0

My paperwork was all screwed up. They had me down for the wrong truck and overcharged me for 45 miles I did not do. I have been back twice to the facility to try and straighten this out and still not complete. Called 1-800-gouhaul but they said they couldn’t help because computer system was down and to call back tomorrow. I will continue to pursue but am very frustrated and disappointed.

Rating:

2.0

The contract for drop off was only for 44 hours and I needed the full 48. Got in touch with "national" and was given another full day--which I greatly appreciated. The turn signal and brake trailer lights did not work and I had brought the towing vehicle in the day before and all vehicle lights worked at that time. No U-Haul rep helped with the hook-up. Since our trip was all on 4-lane and we traveled during the day I went ahead and took the trailer. No problems on the trip and the trailer operated as expected.

Rating:

1.0

I reserved one size truck a month in advance and a furniture dolly. When I checked at my the time of my appointment, the size was not available (unless I dropped it off at a different location). The dolly was not not available. They discounted only $25 and I am left with furniture still at my ex-husband’s house. And I have no way of picking up those items now. I have lost out on my property bc UHaul over-promised me the truck size I needed. When I was sent to the parking lot, I had no instructions and could not find the truck. I was walking around in the dark and in the cold trying to find the truck i paid to rent.

Rating:

5.0

The truck had low mileage but was still a bit beat up and noisy, but it was all fine. It worked out perfectly well.

Rating:

5.0

I really appreciate you going above and beyond for help me. My husband and I have used your services a ton over the last few months and you and your staff have always been very helpful and friendly. Thank you again for helping me with that.

Rating:

3.0

The price a bit up there for me. But yea it’s a storage.

Rating:

5.0

Customer service was great and the desk agents were friendly. The truck fell way below what I have experienced from UHaul in the past. There was substantial body damage, broken bumper, and graffiti all over it. It was dirty (junk from the last users still in the back), it smelled like cigarettes so much that as soon as my wife got close to me afterward she said I smelled like cigs, the check engine light was on, and the radio didn’t work. I feel like I have reasonable expectations…I don’t expect a new truck but for $110 for just a couple hours, the trucks shouldn’t be a wreck.

Rating:

4.0

Prices are quite high and long term storage would not be an option at current rates in comparison to other facilities, but this facility is very clean. The temp control and loading bay were great for moving during the winter. I had difficulty understanding the check-in and check-out process to ensure I wasn’t denied access on my next visit. By the time I finished unloading, I realized it was the disarm and arm panel. Phrasing could be aligned/cohesive with the rule board to ensure a better understanding of that process.

Rating:

3.0

When I requested directions on how to drop off, was told to just find where trailers are parked and leave it there.

Rating:

4.0

Keep doing what your doing. Thank you...

Rating:

1.0

Wow y'all are ass backwards.

Rating:

5.0

Nothing, I always go to the Uhaul at 4215 Hiawatha minneapolis...Excellent service and fast....Very clean

Rating:

2.0

Rented trailer over phone. Confirmation of type of trailer and dates needed was wrong. Called to change and we did get trailer changed but he wouldn't change date and said return date didn't matter. Returned trailer early (after hours) called facility to confirm we could drop off. Followed up with call next day to say trailer was there. Person on phone said they would check in. 3 days later I get notice from Uhaul that rental was still active. Called again only to converse with very combative person. Kept telling me he wasn't the one who took call since he was on vacation? Not sure what that has to do with customer service? Reservation was changed eventually to reflect time of use.

Rating:

3.0

The first location I went too literally just didn't do the job of getting the truck ready. My reservation was all confirmed and then they just didn't do it. The Hiawatha location lock box system didn't work but once they were in the office, they were extremely friendly and helpful

Rating:

5.0

Other than a couple of little miss haps with lockers that either had stuff in them or weren’t available everything else went absolutely smooth and in the end, they made sure that we had what we needed

Rating:

2.0

Desk person was extremely rude. He clearly was bothered by my coming inside the rental office when i couldn't get the mobile app to work. He did not explain anything to me or what i needed to do. The only instruction i got was "the number on the key is on top of the truck".

Rating:

3.0

Nothing terrible happened Very average experience Gas tank on a 20ft truck was at less then 1/4 tank which could have been really inconvenient. Should fill tank if it gets under 1/4

Rating:

1.0

Junk U-Haul trailer. Horrible customer service. Got screamed at by a man William who answered the phone and claimed to have checked the trailer & refused a refund. Weirdly, he couldn’t have checked the trailer because the trailer was still at another drop off location. If he checked it, he’d have brought it back to Hiawatha! Charged me twice for days not used. Twenty out of ten WOULD NEVER RECOMMEND to my worst enemy. Unprofessional, junk trailers, failure to adhere to agreement made with roadside assistance. Shady as FFFF

Rating:

5.0

The unit was missing a disc lock but the person in the office let me take one.

Rating:

4.0

Make sure the lights work on your trailers

Rating:

5.0

Only issue was I could not find the drop box for the key and had to come back the next day to return. It looked different than the picture. Wasn't a huge issue and everyone was very understanding. Otherwise really easy and will use again!

Rating:

3.0

Clean the trailer. Remove the graffiti and damage to the exterior.

Rating:

5.0

The lady who helped me on Saturday morning was great!!!

Rating:

4.0

It's not really the fault of the location, but the process of reservation for corporate accounts and the fact that I cannot do it on the app is no good.

Rating:

4.0

Crew staff was excellent service from beginning to end.

Rating:

5.0

I was very happy with the U-Haul truck and service I was not happy with the moving service that we hired through U-Haul who never showed up for our move their name was mighty movers I I suggest you remove them from your list of movers

Rating:

5.0

Your serves good wall .

Rating:

5.0

GREAT SERVICE!

Rating:

5.0

First time storing items. Good experience. Hope to never have to store things again but if I do I won’t be as concerned. These modern, heated indoor facilities are the BEST! The rental trucks were good, too!

Rating:

5.0

Staff was great, at a 7:00 a.m. start which really helped me. Truck was great, storage unit is surprisingly clean and secure. Ability to park inside while unloading, and the availability of carts, was terrific.

Rating:

5.0

Continue to do a great job there is nothing for you to improve.

Rating:

4.0

The bathrooms was not clean & every time I open my storage the alarm went off

Rating:

2.0

When I rented this uhaul and picked it up, the manager did not secure the uhaul door which opened wide open right when I pulled off the lot. I also checked inside the uhaul and it smelled so bad, there was legit poop from a farm animal inside the trailer that I rented. Feces was all over the inside of the trailer which made it smell horrible. I had no choice but to use it since it was the only one that was available for me.

Rating:

4.0

The day we moved in, the person was very helpful and working alone. They were very pleasant and took the time to explain everything. The day we came back and rented the truck, not so much. I felt like the guy didn’t want to be there. I asked for a specific truck, but received the wrong one. When I went back in, he told me I didn’t ask for the correct truck, but would fix it, I guess out of the kindness of his heart. The day we returned the truck, the lady was busy on her phone and seemed annoyed that I interrupted her texting. The place is super clean and organized, with a lot of trucks.

Rating:

2.0

Yes the facility was clean and well maintained but there's no communication when you first sign up everything is automated and the expectations are not clear so for that reason I'm going to give it an average rating

Rating:

5.0

Only one staff member present. They were very pleasant, but I can’t help to think a bit more staff would help.

Rating:

5.0

The manager was very understanding and helpful, and the office staff were always efficient and knew how to help me when I had questions.

Rating:

3.0

The only issue was that it took multiple visits to the office to gain access to our unit. We reserved online and got an entry code and checked in at the office. However, the code did not work and we had to go back to the office. When we went back to the unit a week later the new access code and card did not work either. We had to go back into the office and do the whole rental process again.

Rating:

3.0

Confusion over move out policy resulted in paying for unneeded space.

Rating:

5.0

Great Experience!

Rating:

5.0

They were very helpful

Rating:

5.0

All the staff were kind and helpful!

Rating:

5.0

Miesha was kind, professional and completed the rental quickly.

Rating:

5.0

Na

Rating:

3.0

I was at the facility for about an hour before we started moving anything. There was a customer in line ahead of me that reserved the truck but the uhaul employee couldn't find the key. That took a long time and there were no other employees to help me get checked in. Once I got checked in, the storage unit I was given was already taken. I had to walk back and get another one. It wasn't the employees fault any of this happened, she did everything she could in her control. But during a time like moving across the country and things can get stressful, this did add on to a bit of frustration.

Rating:

1.0

The staff and facility here are a mess. People don’t know how to register people for units, and when you pull in parked trucks for rent are blocking the loading area.

Rating:

5.0

Incredibly clean and well maintained, secure yet easily accessible, and the indoor loading/unloading area made a huge difference in our ease of use. Will only use your facility, going forward!

Rating:

5.0

The facility is very nice and there is an indoor area to park while loading and unloading. Also. There is an elevator and carts to assist which storing items

Rating:

5.0

Staff were very friendly

Rating:

5.0

Mr. William Wiley and Ms. Pri are the utmost professionals! Thank you.

Rating:

3.0

The reason I rated 'Average' is that the staff didn't ensure I received a security access card. Let me explain: we were among the first customers to move into our unit. The access system wasn't fully installed, so U-Haul gave us an access code instead of a card, which worked fine. However, once the access cards were ready for use, U-Haul forgot to notify us, causing confusion. According to U-Haul's system, I had moved out on May 28, 2024 (which I didn't authorize), with a $0 balance. Consequently, the staff removed our lock and replaced it, which prevented us from accessing our unit. We had to drive back home, 18 miles away. After calling the manager, he resolved the issue, and everything was fine. U-Haul's mistake was not giving our case special attention, knowing we would eventually need access to our storage unit. There was no phone call or email—NOT GOOD! On a positive note, the place is very clean, and we like the new security system. The customer service treated us very well.

Rating:

5.0

I've used this location for storage and truck rental. No complaints - the people are always fantastic to work with. Super friendly and helpful. Will definitely be renting a truck from time to time from them and will recommend their storage facility.

Rating:

2.0

The system completely missed my reservation for a unit on the 1st floor, and the staff had to give me a unit on the 5th floor along with the elevated rate I was forced to pay for the change. I also reserved a trailer that was not provided by this location, forcing me to go to Bloomington for a trailer that I would have had to pay twice as much for had I not canceled that reservation entirely. The U-Haul staff at both locations were great, answering all my questions promptly and professionally, but I cannot and will not recommend U-Haul as a whole. The convenience of your facilities and the kindness of your staff are no longer worth the deceptive, underhanded practices behind your business, and as soon as I move out of my unit, I will never be working with you again.

Rating:

5.0

Arming situation was a bit hard to understand. Would be great to have a sign indicating the order of operations for both entry and departure. Also please address the alarm situation. It went off during my move-in and since the entry disarming procedure wasn't entirely straightforward I thought I had set it off!!

Rating:

5.0

Everything was well organized and the instructions were very clear and easy to navigate

Rating:

4.0

I rented a truck and a storage unit. Presha, made the experience a pleasant one.

Rating:

4.0

Nice and clean and secure.

Rating:

5.0

This new facility is wonderful-- with a secure garage to pull in to for unloading/loading, carts for your boxes and mattress, friendly staff.

Rating:

4.0

Way too expensive and the hours suck. Thanks

Rating:

5.0

Great service vary kind and the place looks excellent