Customer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave

261 reviews

12200 Portland Ave   Burnsville, MN 55337

(952) 882-5260

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 882-5260

12200 Portland Ave
Burnsville, MN 55337

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

the only downer in my experience was the $30 in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 $15 late fees. The person on the phone was unwilling to help with the situation and that was frustrating.

WADE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

I haven’t seen it yet

Gunnar S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Casey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brodie I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

Nothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".

DONALD S. 
Rating:
1.0

Very unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Loved everything about this place!! It exceeded my expectations!!

keli v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh J.  |  First Impressions 
Rating:
5.0

The staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Thank you!

Alison P. 
Rating:
5.0

Customer did not leave a comment.

Asia G.  |  Overall Experience 
Rating:
5.0

Russ was great. He called when he said he would and treated my family like guest not as if we were just another customer.

Otis s.  |  Overall Experience 
Rating:
5.0

Vey Nice people and I am very happy with unit 318

RICH T.  |  First Impressions 
Rating:
5.0

Service was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!

keli v.  |  First Impressions 
Rating:
5.0

this is a good U-Haul storage facility that does what it is supposed to do.

Edward S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Easy check-in. Friendly and helpful agent.

Barbara J.  |  First Impressions 
Rating:
5.0

Very helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.

LauraAnn R.  |  First Impressions 
Rating:
5.0

NA

Elena R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Easiest rental I have ever had,

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Jon V. 
Rating:
5.0

This was my first time using contactless pick up and drop off. It was convenient and easy to follow.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

timothy A. 
Rating:
5.0

The guy who helped me was great!

Eric F. 
Rating:
5.0

To me everything is perfect

nana K. 
Rating:
5.0

Service always friendly and beyond expectations. Russ is always Very helpful

DENNIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina r.  |  First Impressions 
Rating:
5.0

Great Clean Facility, helpful staff, made everything very easy for us.

Sheri R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

It is a good experience for us.

Wesley V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
5.0

The manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.

SANDRA I.  |  Overall Experience 
Rating:
5.0

I used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use

Handel S. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

Elshaday S. 
Rating:
5.0

Customer did not leave a comment.

Melisa S.  |  Overall Experience 
Rating:
5.0

I really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much

Hanh N.  |  Overall Experience 
Rating:
5.0

Mr Crabtree was very understanding of our situation, and always easy to communicate with.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlan P. 
Rating:
5.0

Customer did not leave a comment.

diane M. 
Rating:
5.0

Customer did not leave a comment.

Timothy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Teresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome

David M.  |  First Impressions 
Rating:
5.0

Professional, helpful, friendly staff.

William F. 
Rating:
5.0

Customer did not leave a comment.

Melisa S.  |  First Impressions 
Rating:
2.0

it was hard to find as well as dirty and clear that it wasn't used. the employees were also aggressive, rude and forgetful of my needs.

Adrienne Z. 
Rating:
3.0

It was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hassan F. 
Rating:
5.0

Customer did not leave a comment.

Areanna B.  |  First Impressions 
Rating:
4.0

Being what's going on in this world things went well. This license thing taking pictures could be better.

Dwyane G. 
Rating:
5.0

excellent storage facility

TOM A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

tom A. 
Rating:
5.0

Great Experience!! Thank you!!

Robert J.  |  Overall Experience 
Rating:
5.0

Very clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Thank you!

Julie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Keep up the good and thorough work. Great job Russell!

John K. 
Rating:
5.0

In addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.

Joel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN F.  |  First Impressions 
Rating:
4.0

U-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...

Christopher S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

faith O. 
Rating:
5.0

Always helpful and courteous. Was very good experience.

HELEN B.  |  Overall Experience 
Rating:
5.0

Computer issues but the service agent was amazing and got us all through the tech difficulties!

Joan H. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
5.0

The UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.

Robert R. 
Rating:
5.0

This storage facility was convenient and the best value. Would definitely use again.

joshua J.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly and helpfull.

sam v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK N. 
Rating:
5.0

Have rented a locker a this facility since August 2014. Completely satisfied!

Bill W. 
Rating:
5.0

I have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service

Jessica G. 
Rating:
5.0

Always friendly & helpful staff. I was never worried about my precious items stored at this facility.

JAMIE A.  |  Overall Experience 
Rating:
1.0

Bald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.

Bradley W. 
Rating:
5.0

Great facility and the staff was wonderful.. I wish tI had a higher garage door.

JARED S.  |  Overall Experience 
Rating:
5.0

Niman Nur

Niman N. 
Rating:
4.0

Just want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Thanks!

Mike J. 
Rating:
4.0

It takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

brad M. 
Rating:
5.0

The young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.

Julie S. 
Rating:
5.0

Thanks

Megan P.  |  Overall Experience 
Rating:
4.0

Great helpful staff

Terell P.  |  Overall Experience 
Rating:
4.0

Computer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.

Brian P. 
Rating:
4.0

The service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.

Stacy E. 
Rating:
5.0

Excellent service. Facility very clean, we were given “tour” and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.

Judie R.  |  First Impressions 
Rating:
5.0

Russ is very very good to work with!

TOM K.  |  Overall Experience 
Rating:
5.0

.

Heather R.  |  Overall Experience 
Rating:
5.0

I went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.

Patrick D.  |  Overall Experience 
Rating:
5.0

We were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana B. 
Rating:
2.0

It was irritating from the beginning. I made my reservation online days beforehand. I tried to call the location at 12200 Portland Ave to let them know I was running late but the man I spoke to said I had to go to a different location. So I go to said location and they told me I was still at the wrong one. I go back to the original location and the man told me my reservation just popped up in his computer. Going back and forth like that put me an hour behind schedule for the rest of my move, and I was late bringing the truck back. I tried calling five times to talk to someone about being late but no one answered. While returning the truck I was told since I was late, I was being charged an extra two days. I tried to explain the situation and neither of the employees were very understanding. One of them did tell me he was going to only charge me one extra day "as a courtesy". Moving is stressful enough by itself, I shouldn't have had to deal with added on stress from uhaul. Now that I'm being charged an extra $98 that's gonna a put me behind on other obligations I have. I will not be using any uhaul locations from Burnsville ever again.

Stephanie B. 
Rating:
5.0

I tried to use the mobile 24/7 to pick up my cargo van. It didn't work, but Russell in the office was friendly and took care of everything. He made sure I knew how to operate the van, which was helpful. The van was clean and got the job done, and the whole process was easier than anticipated.

Paige S. 
Rating:
5.0

Great place to store items.

douglas p.  |  Overall Experience 
Rating:
5.0

Always great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.

Lynn K.  |  Overall Experience 
Rating:
5.0

Very clean and neat, The manager (Russ) was a pleasure to work with.

leo g.  |  First Impressions 
Rating:
5.0

Great temperature controlled storage easy access to Hwy 13.

Kevin G.  |  Overall Experience 
Rating:
5.0

Alex at the desk was very sociable, friendly and knowledgeable. He took extra steps to help me understand how to use the van I rented. He assisted me with loading up the moving tools I needed as well. Alex went above and beyond my expectations for uhaul! Thank you for hiring a great employee who helped lighten my mood during my stressful moving process.

Kelley D. 
Rating:
5.0

Perfect for last minute. Very thankful.

Jamal F.  |  First Impressions 
Rating:
4.0

Na

Barbara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marney A. 
Rating:
5.0

Russ is always very helpful

robert f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

I loved ranting a uhaul it was amazing experience

Sahra I. 
Rating:
5.0

The manger Russel is awesome to work with!

Jennifer H.  |  First Impressions 
Rating:
5.0

I liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Thank You!

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

Customer did not leave a comment.

diane N. 
Rating:
5.0

Great customer service when I need your service I would come back

Harvey L.  |  Overall Experience 
Rating:
5.0

Very clean and well organized. Made moving in simple and easy.

David R.  |  First Impressions 
Rating:
5.0

Everyone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!

Holly S.  |  Overall Experience 
Rating:
5.0

Russ and his team are great at renting vans and storage.

Tony V. 
Rating:
5.0

Speaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don’t like elevators. Thanks for a wonderful job .

David C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Very convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.

JOHN C.  |  Overall Experience 
Rating:
5.0

Very happy with the van,very happy with the person I worked with at this location. If I ever need to rent a van or truck again I will be back again.

gerald W. 
Rating:
4.0

We would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.

Scott P.  |  Overall Experience 
Rating:
5.0

Thank You!

GENEVIEVE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Eddy W. 
Rating:
5.0

This Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !

john w.  |  First Impressions 
Rating:
5.0

I have done business with this location for some time and all I can say is excellent

MARION H. 
Rating:
5.0

Nothing - this was a great and easy experience!

Scott H. 
Rating:
5.0

Have nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks

RANDY H.  |  Overall Experience 
Rating:
5.0

No comments entered

Jason S.  |  Overall Experience 
Rating:
5.0

Good facility and very clean environment

Rodrigo C.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

The staff was extremely helpful. She understood we were running late on our pick up. Recommended we use the automatic service and when she realized we were struggling to retrieve our password, took time to check us out manually even though it was the end of her shift.

Colleen H. 
Rating:
4.0

Customer did not leave a comment.

Maribeth A. 
Rating:
5.0

will rent again in the future and will recommend as in the past.

jon j.  |  Overall Experience 
Rating:
5.0

Na

Kathy/Kelli S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rebecca M. 
Rating:
5.0

Everything was great!

MIke l.  |  Reservation 
Rating:
5.0

Excellent Service.

Lisa A. 
Rating:
5.0

Thank you u haul for your service and outstanding job.

abdifatah a.  |  Reservation 
Rating:
3.0

I reserved a van via phone at the 1630 Hwy13 location. I was the only cargo van reservation for the day. I was extremely stressed and in a time crunch only to find that there was no cargo van at this location upon arrival. The manager had zero time for me and was entirely too busy with his "fucking hitch" to care about this error. He said there was nothing he could do and didn't even take the time to give me the address of the second location when I asked. Luckily, there was a helpful employee who apologized and found the address for me, but overall this this error added at least an hour to my day and extra miles that I had to pay for. The second location was very helpful and tried to hurry through the paperwork to get me on my way, but overall the customer service was subpar and I will not be using your services again. Kudos to the helpful employee at the first location or I would've lost my mind...I didn't get his name but he worked behind the desk and had dark hair and several arm tattoos. Hopefully this review will help this from happening to others. Amanda

amanda M. 
Rating:
4.0

Things were handled efficiently, and the facility was nice.

Isak H.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Marlys A. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

I well always go there to rent .

sandra R. 
Rating:
5.0

You are good

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

The location and quality of the van were very good. (The van had less than 1000 miles on it and looked and worked like it was new.) However, there was a pungent smell in the cab. I wonder if a previous user had smoked and I was smelling odor masking agent. It was too much (and, in my opinion, stinky). Also, the van was "full" when I took it. I only used 18 miles, but I put over $12 of gas into the tank before I returned it, in order to return it full. That is pretty poor gas mileage, assuming the tank was really full when I took it (i.e., less than 5 mpg).

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Did a great job friendly people good service.

Leanne T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

thomas D. 
Rating:
5.0

The cargo van was spotless and had very few miles. Everything worked perfectly. Staff was well informed, flexible, friendly and professional. Will use again, they did a great job!

darrah W. 
Rating:
3.0

My buddy and I had a terrible time not only with the directions but the location there seems to be a problem in U-Haul where we have too many in one area in my opinion thank you for your time regards Darcy Landau

darcy L. 
Rating:
5.0

Excellent service very helpful

carol G. 
Rating:
5.0

24/7 drop off did not work. That was the only part that was frustrating. So I had to drop my keys and pray I wasn't going to get in trouble

Elizabeth L. 
Rating:
5.0

We should have gotten a rental vehicle from uhaul weeks ago. With Uhaul we got it all done in 1 day. I learned my lesson. Thanks Uhaul.

Kevin T. 
Rating:
3.0

Parking very limited

penny B. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
3.0

Customer did not leave a comment.

Wael A. 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

TONY V. 
Rating:
5.0

Customer did not leave a comment.

Jada W. 
Rating:
5.0

Customer did not leave a comment.

Alex V. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Make sure rented equipment is in the van.

Dat N. 
Rating:
5.0

The woman at the desk was very helpful, especially when the process recommended on the website encouraging using the cell phone became more of a problem than it was worth. This process required several picture selfies and additional steps that I will never use again if I rent a UHaul. When I returned the vehicle, I went directly to her to check it in and we were done in minutes. I thank her for her help!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Easy to use process. Would use again next time I need to move household items.

robin H. 
Rating:
5.0

The computer system kept freezing while they were trying to complete the reservation. They did great, but U-Haul needs to update/improve its computer systems.

paul Z. 
Rating:
5.0

The manager was friendly and knowledgeable. I will certainly be using this location in the future.

Carter S. 
No reviews have been submitted for this location.

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