Customer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave

Rating:

3.0

Make sure website shows what that location have for trucks to rent as the one I wanted to rent they never had and had to use a van

Rating:

5.0

Alex was very informative, professional, and friendly. He made the experience nice, fast and in a very short amount of time

Rating:

5.0

Staff was really knowledgeable and very personable. Great customer service!

Rating:

5.0

The people there cannot be any nicer

Rating:

5.0

All the staff are great

Rating:

1.0

I on several occasions asked to help me take my lock off I let Russ know I could no longer afford the payment just to clear it out and sell it but payments kept adding on by the time of the sell it was over 1000.00 for a 79.00 payment a month I lost it all and have this amount owing highway robbery I certainly cannot pay this.

Rating:

5.0

I will when I finishwith moving.

Rating:

1.0

very good 👍

Rating:

5.0

Needed extra storage to prepare for a move. It was a great decision. The process of renting, auto-pay, and ending the contract was simple and efficient. Access was very convenient and appreciated the security.

Rating:

5.0

Russ has been so helpful! It is so clean. Love love love the music. We commented on the music every time we were in there.

Rating:

4.0

On a One Woman campaign to deter people from using Uhaul in any fashion due to lousy customer service with truck rentals. This storage facility experience was great, BUT it's part of Uhaul and after 30 years of being a customer of Uhaul, I am NEVER DARKENING THEIR DOOR AGAIN!

Rating:

5.0

Great customer service upon checking in and well explained where and how things work.

Rating:

5.0

Great experience. I would rent here again!

Rating:

5.0

This is a great facility, clean and secure. I highly recommend it.The staff is very friendly and helpful.

Rating:

1.0

you have my name on this illegal eviction notice. I did not rent this space. My wife did. I never had anything to do with this space. To be evicted because of the poor judgement of my son is ludicrous. Our Son did give a man he knew the card to come in to purchase a bike from him. He was not responsible for the actions of this person. Although when he went missing he suspected what this person was doing. They left, and the following night this man returned without our Son to "check" for open lockers. Our Son was at home at the time. this man was seen on camera and the mgr. identified him as our Son, as he was riding a bike my Son rode. (yes, he was buying the bike). The police were called and this person was arrested. My Son had agreed to check-in at the office any time he was on the property and proved he would as well during the 30 day grace period before the eviction on the 4th. We feel the eviction was illegal as it never went to court to be determined. that the person evicted (me) had never stepped foot on the property. this cost my wife more time and money to find another location that was feasible in distance. Guilt by association... strange thing is, the person who was arrested still goes to see another person who rents there and did prior as well. This eviction was unfair, a probation would have worked. Our son has never had a legal problem or any problems with the law or the police. This whole thing was handled improperly, and I WANT my name removed from this account as I have and do rent from Uhaul and do not want any future problems. Thank you!

Rating:

5.0

This UHaul facility was perfect for me. I never had any issues and found Russ in the office helpful and communicative. Great!

Rating:

5.0

We are grateful for the extra space you provided our family the last 7 years. We have always had great service when questions arose and are thankful. You keep a clean and well organized space. We sure have appreciated doing business with you. jacque and jay

Rating:

4.0

There was that man sleeping inside....

Rating:

3.0

Although the unit size that was reserved for me by the scheduler on the phone was not available, Erika,was able to find a large and a small unit close together so we could unload truck. She was most helpful.

Rating:

5.0

Good customer service.

Rating:

5.0

Great people and great facility. Always helpful.

Rating:

1.0

Stop wasting customers time pls

Rating:

5.0

the only downer in my experience was the $30 in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 $15 late fees. The person on the phone was unwilling to help with the situation and that was frustrating.

Rating:

5.0

I haven’t seen it yet

Rating:

5.0

Nothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".

Rating:

1.0

Very unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.

Rating:

5.0

Loved everything about this place!! It exceeded my expectations!!

Rating:

5.0

The staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Thank you!

Rating:

5.0

Russ was great. He called when he said he would and treated my family like guest not as if we were just another customer.

Rating:

5.0

Vey Nice people and I am very happy with unit 318

Rating:

5.0

Service was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!

Rating:

5.0

this is a good U-Haul storage facility that does what it is supposed to do.

Rating:

5.0

Easy check-in. Friendly and helpful agent.

Rating:

5.0

Very helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.

Rating:

5.0

NA

Rating:

5.0

Easiest rental I have ever had,

Rating:

5.0

This was my first time using contactless pick up and drop off. It was convenient and easy to follow.

Rating:

5.0

The guy who helped me was great!

Rating:

5.0

To me everything is perfect

Rating:

5.0

Service always friendly and beyond expectations. Russ is always Very helpful

Rating:

5.0

Great Clean Facility, helpful staff, made everything very easy for us.

Rating:

5.0

It is a good experience for us.

Rating:

5.0

The manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.

Rating:

5.0

I used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use

Rating:

5.0

I really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much

Rating:

5.0

Mr Crabtree was very understanding of our situation, and always easy to communicate with.

Rating:

5.0

Teresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome

Rating:

5.0

Professional, helpful, friendly staff.

Rating:

2.0

it was hard to find as well as dirty and clear that it wasn't used. the employees were also aggressive, rude and forgetful of my needs.

Rating:

3.0

It was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.

Rating:

4.0

Being what's going on in this world things went well. This license thing taking pictures could be better.

Rating:

5.0

excellent storage facility

Rating:

5.0

Great Experience!! Thank you!!

Rating:

5.0

Very clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Thank you!

Rating:

5.0

Keep up the good and thorough work. Great job Russell!

Rating:

5.0

In addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.

Rating:

4.0

U-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...

Rating:

5.0

Always helpful and courteous. Was very good experience.

Rating:

5.0

Computer issues but the service agent was amazing and got us all through the tech difficulties!

Rating:

5.0

The UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.

Rating:

5.0

This storage facility was convenient and the best value. Would definitely use again.

Rating:

5.0

Excellent staff. Very friendly and helpfull.

Rating:

5.0

Have rented a locker a this facility since August 2014. Completely satisfied!

Rating:

5.0

I have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service

Rating:

5.0

Always friendly & helpful staff. I was never worried about my precious items stored at this facility.

Rating:

1.0

Bald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.

Rating:

5.0

Great facility and the staff was wonderful.. I wish tI had a higher garage door.

Rating:

5.0

Niman Nur

Rating:

4.0

Just want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Thanks!

Rating:

4.0

It takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.

Rating:

5.0

The young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.

Rating:

5.0

Thanks

Rating:

4.0

Great helpful staff

Rating:

4.0

Computer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.

Rating:

4.0

The service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.

Rating:

5.0

Excellent service. Facility very clean, we were given “tour” and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.

Rating:

5.0

Russ is very very good to work with!

Rating:

5.0

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Rating:

5.0

I went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.

Rating:

5.0

We were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.

Rating:

2.0

It was irritating from the beginning. I made my reservation online days beforehand. I tried to call the location at 12200 Portland Ave to let them know I was running late but the man I spoke to said I had to go to a different location. So I go to said location and they told me I was still at the wrong one. I go back to the original location and the man told me my reservation just popped up in his computer. Going back and forth like that put me an hour behind schedule for the rest of my move, and I was late bringing the truck back. I tried calling five times to talk to someone about being late but no one answered. While returning the truck I was told since I was late, I was being charged an extra two days. I tried to explain the situation and neither of the employees were very understanding. One of them did tell me he was going to only charge me one extra day "as a courtesy". Moving is stressful enough by itself, I shouldn't have had to deal with added on stress from uhaul. Now that I'm being charged an extra $98 that's gonna a put me behind on other obligations I have. I will not be using any uhaul locations from Burnsville ever again.

Rating:

5.0

I tried to use the mobile 24/7 to pick up my cargo van. It didn't work, but Russell in the office was friendly and took care of everything. He made sure I knew how to operate the van, which was helpful. The van was clean and got the job done, and the whole process was easier than anticipated.

Rating:

5.0

Great place to store items.

Rating:

5.0

Always great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.

Rating:

5.0

Very clean and neat, The manager (Russ) was a pleasure to work with.

Rating:

5.0

Great temperature controlled storage easy access to Hwy 13.

Rating:

5.0

Alex at the desk was very sociable, friendly and knowledgeable. He took extra steps to help me understand how to use the van I rented. He assisted me with loading up the moving tools I needed as well. Alex went above and beyond my expectations for uhaul! Thank you for hiring a great employee who helped lighten my mood during my stressful moving process.

Rating:

5.0

Perfect for last minute. Very thankful.

Rating:

4.0

Na

Rating:

5.0

Russ is always very helpful

Rating:

5.0

I loved ranting a uhaul it was amazing experience

Rating:

5.0

The manger Russel is awesome to work with!

Rating:

5.0

I liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Thank You!

Rating:

5.0

Great customer service when I need your service I would come back

Rating:

5.0

Very clean and well organized. Made moving in simple and easy.

Rating:

5.0

Everyone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!

Rating:

5.0

Russ and his team are great at renting vans and storage.

Rating:

5.0

Speaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don’t like elevators. Thanks for a wonderful job .

Rating:

4.0

Very convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.

Rating:

5.0

Very happy with the van,very happy with the person I worked with at this location. If I ever need to rent a van or truck again I will be back again.

Rating:

4.0

We would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.

Rating:

5.0

Thank You!

Rating:

5.0

This Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !

Rating:

5.0

I have done business with this location for some time and all I can say is excellent

Rating:

5.0

Nothing - this was a great and easy experience!

Rating:

5.0

Have nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks

Rating:

5.0

No comments entered

Rating:

5.0

Good facility and very clean environment

Rating:

5.0

The staff was extremely helpful. She understood we were running late on our pick up. Recommended we use the automatic service and when she realized we were struggling to retrieve our password, took time to check us out manually even though it was the end of her shift.

Rating:

5.0

will rent again in the future and will recommend as in the past.

Rating:

5.0

Na

Rating:

5.0

Everything was great!

Rating:

5.0

Excellent Service.

Rating:

5.0

Thank you u haul for your service and outstanding job.

Rating:

3.0

I reserved a van via phone at the 1630 Hwy13 location. I was the only cargo van reservation for the day. I was extremely stressed and in a time crunch only to find that there was no cargo van at this location upon arrival. The manager had zero time for me and was entirely too busy with his "fucking hitch" to care about this error. He said there was nothing he could do and didn't even take the time to give me the address of the second location when I asked. Luckily, there was a helpful employee who apologized and found the address for me, but overall this this error added at least an hour to my day and extra miles that I had to pay for. The second location was very helpful and tried to hurry through the paperwork to get me on my way, but overall the customer service was subpar and I will not be using your services again. Kudos to the helpful employee at the first location or I would've lost my mind...I didn't get his name but he worked behind the desk and had dark hair and several arm tattoos. Hopefully this review will help this from happening to others. Amanda

Rating:

4.0

Things were handled efficiently, and the facility was nice.

Rating:

5.0

Russ is awesome...he is the reason I rented there....

Rating:

5.0

I have absolutely no complaints about this facility. My entire home was stored there for 5 months. The units are clean and well maintained and the staff was very helpful every time.

Rating:

5.0

I well always go there to rent .

Rating:

5.0

The whole staff at U-Haul was amazing! The facility was always clean and well maintained. My items were stored there for almost a year, and during that time no mishaps or damage occurred.

Rating:

4.0

Well maintained facility

Rating:

5.0

On site staff excellent.

Rating:

5.0

You are good

Rating:

4.0

The location and quality of the van were very good. (The van had less than 1000 miles on it and looked and worked like it was new.) However, there was a pungent smell in the cab. I wonder if a previous user had smoked and I was smelling odor masking agent. It was too much (and, in my opinion, stinky). Also, the van was "full" when I took it. I only used 18 miles, but I put over $12 of gas into the tank before I returned it, in order to return it full. That is pretty poor gas mileage, assuming the tank was really full when I took it (i.e., less than 5 mpg).

Rating:

4.0

Great storage!

Rating:

5.0

Nothing more to say other than excellent !

Rating:

5.0

Very clean and convenient.

Rating:

5.0

We had never had the need for a storage unit until we had to move twice, which certainly not an ideal situation. However this worked out great. Loved the inside access. Thanks!

Rating:

5.0

Did a great job friendly people good service.

Rating:

5.0

Russel was very helpful!

Rating:

5.0

The cargo van was spotless and had very few miles. Everything worked perfectly. Staff was well informed, flexible, friendly and professional. Will use again, they did a great job!

Rating:

3.0

My buddy and I had a terrible time not only with the directions but the location there seems to be a problem in U-Haul where we have too many in one area in my opinion thank you for your time regards Darcy Landau

Rating:

5.0

Excellent service very helpful

Rating:

5.0

The staff were friendly and helpful. Also, the facility was kept clean and lighted up.

Rating:

5.0

I have used this particular location three times. It is well maintained, securely constructed, conveniently located, and the employees are friendly, fun, and professional.

Rating:

5.0

24/7 drop off did not work. That was the only part that was frustrating. So I had to drop my keys and pray I wasn't going to get in trouble