Great staff and service.
Jessica D | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man and young woman that helped me at the highway 13 and Portland avenue location we're amazing and I would definitely recommend for any one of my family members or friends or even strangers thanks again for your time.
natalie w | First ImpressionsItbis a joy moving and working with you
SHARON P | First ImpressionsToo expensive for small space
RENEE C | First ImpressionsDirty exterior didn't bother me, but maybe not the best corporate image as I'm driving around town. FYI
Phillip RWell maintained. Clean interior but the exterior was quite dirty. I had to clean the windows and mirrors for good visibility. Probably a one-off since all previous rentals have been AOK.
Phillip RHorrible service
Christian SRuss & company were welcoming and very helpful throughout our years there. Thanks so much!!
Todd M | Overall ExperienceVery good service.
Diann F | First ImpressionsIt was easy to start and stop! Also the whole time we had our stuff there, it all stayed in good condition! Couldn't ask for better! Great job!
Elias O | Overall ExperienceEasy and convenient to pick up and drop-off, the vehicle I needed was available and I got a discount on bulk mileage.
COLLEEN LThank you for extending my free month
Connie S | First ImpressionsThe check-in process was quick and easy.
STEPHEN LThe equipment was great, and the human service was good, but I had issues with the mobile app. It would not allow me to upload photos when prompted to, and eventually, it stopped showing that I had an active rental. I don't want to get charged a late fee or anything because the app didn't work right.
Gregory MRex was great with customer service and helping me with purchasing only the items needed.
Keshea PI would have liked outside accessibility so no I did not have to worry how long to leave my vehicle inside. Many times I wanted to first spend time in the unit organizing then getting a cart to bring to my car that I parked outside.
ANDREW F | Overall ExperienceExcellent experience from move in to move out.
Camille L | Overall ExperienceVery helpful
Shuaib T | First ImpressionsThe gentleman I spoke to both over the phone and at the location were both very kind and helpful . He let me check out some units to see which one best worked for me :)
Monique H | First ImpressionsI am super unhappy with my ending total amount of money my account was charged. I am also upset about not being able to access my account/rental thru the U-Haul app online. My rental was nonexistent??? Even when I looked up my order number it said it didn't exsist. $500 is a lot of money and I will be reaching out to corporate! As far as costumer service & the location of pick up/drop off .. it was good!
Jeffrey SGreat service from the individual on site. Thank you!
Timothy SRuss was very helpful! he took the tie to show mw the space and thoroughly explained the process for entering and exiting the facility. thanks!
Ray R | First ImpressionsI had problems getting the app to work for mobile check-in and return. Thankfully, it was during business hours so I was able to get it done inside. The van was not particularly clean and only had 1/4 tank of gas. Overall, not a bad experience, but not particularly noteworthy either.
John RThe man working at the front desk was so helpful! He should get a raise. The place is very clean and well maintained. 10/10
Colton J | First ImpressionsIt has been less than 24 hours since I purchased my locker from you guys I paid 3 months in advance and now my access is denied because it doesn't recognize my code and I don't have my card on me that's why I got a code
Michael S | First ImpressionsRuss is great !
cheryl gI rented a storage locker for 8 years & was very happy with manager Russ Crabtree & his staff over the years, thank you all !! Ron Kohls
RON K | Overall ExperienceThank you!
Erik S | First ImpressionsCheck the windshield cleanliness on the inside surface
PHILLIP RThe gentleman at the front desk was really helpful and courteous.
Suzanne W | Online Move InGreat Customer experience
Leon EThanks Makai for being so patient with me! 🫶🏾
Arnesha GI called the night before and ask if I should reserve a van I was told I didn’t have to when I got there the van was covered in snow so I had to wait as the staff member warmed up the van and removed the snow. It was the last one on the lot. Next time insists on reserving a vehicle regardless of what the agent tells you over the phone.
Robert CGreat service from the guy working that day made it an easy experience
Donald CRuss does a great job. He is awesome
Richard S | Overall ExperienceNice
Kevin F | First ImpressionsThe website was a bit off as far as selections available at the location compared to what the site said.
Kyle D | First ImpressionsWas perfect for me the last 2 and a half years Would definitely use it again if needed, and yes I have recommended it to others !!
BRIAN F | Overall Experiencecomputer system still needs improvement for check-in
PHILLIP Rcomputer system seems to have problems
PHILLIP RThe location was changed the day before I pick it up even though I put my reservation a week in advance. Impossible to get any support and when I finally did they just hung up on me twice
Brandt HExcellent , Excellent, Excellent!!!!
Mary A | Overall ExperienceRuss does an excellent job
Richard S | First ImpressionsThe man who checked us in was very pleasant and helpful! Super kind person. I’d 100% work with this location again because of him.
Zoe LYou just need to bring in more van's and truck's for other people to be able to get their rental car on time from this location.
aaron lplace is always clean - staff are very friendly !
Cheryl G | First ImpressionsNoting Great customer service.
Sandy RMake sure website shows what that location have for trucks to rent as the one I wanted to rent they never had and had to use a van
Jay OAlex was very informative, professional, and friendly. He made the experience nice, fast and in a very short amount of time
dell n | First ImpressionsStaff was really knowledgeable and very personable. Great customer service!
Deborah HThe people there cannot be any nicer
ALEX B | Overall ExperienceAll the staff are great
STEPHANIE B | Online Move InI on several occasions asked to help me take my lock off I let Russ know I could no longer afford the payment just to clear it out and sell it but payments kept adding on by the time of the sell it was over 1000.00 for a 79.00 payment a month I lost it all and have this amount owing highway robbery I certainly cannot pay this.
SHARON S | Overall ExperienceI will when I finishwith moving.
Terri W | Overall Experiencevery good 👍
RENATO D | Overall ExperienceNeeded extra storage to prepare for a move. It was a great decision. The process of renting, auto-pay, and ending the contract was simple and efficient. Access was very convenient and appreciated the security.
Barbara J | Overall ExperienceRuss has been so helpful! It is so clean. Love love love the music. We commented on the music every time we were in there.
ANNE S | Overall ExperienceOn a One Woman campaign to deter people from using Uhaul in any fashion due to lousy customer service with truck rentals. This storage facility experience was great, BUT it's part of Uhaul and after 30 years of being a customer of Uhaul, I am NEVER DARKENING THEIR DOOR AGAIN!
PAMELA T | Overall ExperienceGreat customer service upon checking in and well explained where and how things work.
Kathryn M | First ImpressionsGreat experience. I would rent here again!
Linda D | Overall ExperienceThis is a great facility, clean and secure. I highly recommend it.The staff is very friendly and helpful.
Maria M | Overall Experienceyou have my name on this illegal eviction notice. I did not rent this space. My wife did. I never had anything to do with this space. To be evicted because of the poor judgement of my son is ludicrous. Our Son did give a man he knew the card to come in to purchase a bike from him. He was not responsible for the actions of this person. Although when he went missing he suspected what this person was doing. They left, and the following night this man returned without our Son to "check" for open lockers. Our Son was at home at the time. this man was seen on camera and the mgr. identified him as our Son, as he was riding a bike my Son rode. (yes, he was buying the bike). The police were called and this person was arrested. My Son had agreed to check-in at the office any time he was on the property and proved he would as well during the 30 day grace period before the eviction on the 4th. We feel the eviction was illegal as it never went to court to be determined. that the person evicted (me) had never stepped foot on the property. this cost my wife more time and money to find another location that was feasible in distance. Guilt by association... strange thing is, the person who was arrested still goes to see another person who rents there and did prior as well. This eviction was unfair, a probation would have worked. Our son has never had a legal problem or any problems with the law or the police. This whole thing was handled improperly, and I WANT my name removed from this account as I have and do rent from Uhaul and do not want any future problems. Thank you!
STEPHEN J | Overall ExperienceThis UHaul facility was perfect for me. I never had any issues and found Russ in the office helpful and communicative. Great!
MATT C | Overall ExperienceWe are grateful for the extra space you provided our family the last 7 years. We have always had great service when questions arose and are thankful. You keep a clean and well organized space. We sure have appreciated doing business with you. jacque and jay
Jacque J | Overall ExperienceThere was that man sleeping inside....
KATHERINE R | Overall ExperienceAlthough the unit size that was reserved for me by the scheduler on the phone was not available, Erika,was able to find a large and a small unit close together so we could unload truck. She was most helpful.
PAMELA T | First ImpressionsGood customer service.
SANDRA RGreat people and great facility. Always helpful.
THOMAS D | Overall ExperienceStop wasting customers time pls
Muez Athe only downer in my experience was the $30 in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 $15 late fees. The person on the phone was unwilling to help with the situation and that was frustrating.
WADE H | Overall ExperienceI haven’t seen it yet
Gunnar S | Online Move InNothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".
DONALD SVery unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.
Robert SLoved everything about this place!! It exceeded my expectations!!
keli v | Overall ExperienceThe staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Thank you!
Alison PRuss was great. He called when he said he would and treated my family like guest not as if we were just another customer.
Otis s | Overall ExperienceVey Nice people and I am very happy with unit 318
RICH T | First ImpressionsService was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!
keli v | First Impressionsthis is a good U-Haul storage facility that does what it is supposed to do.
Edward S | First ImpressionsEasy check-in. Friendly and helpful agent.
Barbara J | First ImpressionsVery helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.
LauraAnn R | First ImpressionsNA
Elena R | Overall ExperienceEasiest rental I have ever had,
Charles GThis was my first time using contactless pick up and drop off. It was convenient and easy to follow.
Jeff KThe guy who helped me was great!
Eric FTo me everything is perfect
nana kService always friendly and beyond expectations. Russ is always Very helpful
DENNIS C | Overall ExperienceGreat Clean Facility, helpful staff, made everything very easy for us.
Sheri R | First ImpressionsIt is a good experience for us.
Wesley V | First ImpressionsThe manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.
SANDRA I | Overall ExperienceI used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use
Handel SI really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much
Hanh N | Overall ExperienceMr Crabtree was very understanding of our situation, and always easy to communicate with.
MICHAEL J | Overall ExperienceTeresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome
David M | First ImpressionsProfessional, helpful, friendly staff.
William Fit was hard to find as well as dirty and clear that it wasn’t used. the employees were also aggressive, rude and forgetful of my needs.
Adrienne ZIt was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.
Kathy HBeing what’s going on in this world things went well. This license thing taking pictures could be better.
Dwyane Gexcellent storage facility
TOM A | Overall ExperienceGreat Experience!! Thank you!!
Robert J | Overall ExperienceVery clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Thank you!
Julie H | Overall ExperienceKeep up the good and thorough work. Great job Russell!
John KIn addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.
Joel R | First ImpressionsU-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...
Christopher S | Online Move InAlways helpful and courteous. Was very good experience.
HELEN B | Overall ExperienceComputer issues but the service agent was amazing and got us all through the tech difficulties!
Joan HThis storage facility was convenient and the best value. Would definitely use again.
joshua J | Overall ExperienceExcellent staff. Very friendly and helpfull.
sam v | Overall ExperienceAlways friendly & helpful staff. I was never worried about my precious items stored at this facility.
JAMIE A | Overall ExperienceGreat facility and the staff was wonderful.. I wish tI had a higher garage door.
JARED S | Overall ExperienceThanks
Megan P | Overall ExperienceGreat helpful staff
Terell P | Overall ExperienceExcellent service. Facility very clean, we were given “tour” and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.
Judie R | First ImpressionsRuss is very very good to work with!
TOM K | Overall Experience.
Heather R | Overall ExperienceI went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.
Patrick D | Overall ExperienceWe were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.
Kathy S | Overall ExperienceGreat place to store items.
douglas p | Overall ExperienceAlways great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.
Lynn K | Overall ExperienceVery clean and neat, The manager (Russ) was a pleasure to work with.
leo g | First ImpressionsGreat temperature controlled storage easy access to Hwy 13.
Kevin G | Overall ExperiencePerfect for last minute. Very thankful.
Jamal F | First ImpressionsNa
Barbara C | Overall ExperienceRuss is always very helpful
robert f | First ImpressionsThe manger Russel is awesome to work with!
Jennifer H | First ImpressionsI liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Thank You!
David R | Overall ExperienceGreat customer service when I need your service I would come back
Harvey L | Overall ExperienceVery clean and well organized. Made moving in simple and easy.
David R | First ImpressionsEveryone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!
Holly S | Overall ExperienceSpeaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don’t like elevators. Thanks for a wonderful job .
David C | First ImpressionsVery convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.
JOHN C | Overall ExperienceWe would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.
Scott P | Overall ExperienceThank You!
GENEVIEVE C | Overall ExperienceThis Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !
john w | First ImpressionsHave nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks
RANDY H | Overall ExperienceNo comments entered
Jason S | Overall ExperienceGood facility and very clean environment
Rodrigo C | Reservationwill rent again in the future and will recommend as in the past.
jon j | Overall ExperienceNa
Kathy/Kelli S | Overall ExperienceEverything was great!
MIke l | ReservationThank you u haul for your service and outstanding job.
abdifatah a | ReservationThings were handled efficiently, and the facility was nice.
Isak H | ReservationRuss is awesome...he is the reason I rented there....
mike k | Overall ExperienceI have absolutely no complaints about this facility. My entire home was stored there for 5 months. The units are clean and well maintained and the staff was very helpful every time.
CYNTHIA O | Overall ExperienceThe whole staff at U-Haul was amazing! The facility was always clean and well maintained. My items were stored there for almost a year, and during that time no mishaps or damage occurred.
brittany w | Overall ExperienceWell maintained facility
NADINE C | Overall ExperienceOn site staff excellent.
Anthony R | Overall ExperienceGreat storage!
RICHARD B | Overall ExperienceNothing more to say other than excellent !
MARGARET P | Overall ExperienceVery clean and convenient.
Ricardo P | Overall ExperienceWe had never had the need for a storage unit until we had to move twice, which certainly not an ideal situation. However this worked out great. Loved the inside access. Thanks!
Nancy A | Overall ExperienceRussel was very helpful!
Randy P | Overall ExperienceThe staff were friendly and helpful. Also, the facility was kept clean and lighted up.
YONIS M | Overall ExperienceI have used this particular location three times. It is well maintained, securely constructed, conveniently located, and the employees are friendly, fun, and professional.
Camille L | Overall Experience