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PHILLIP R.Customer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure website shows what that location have for trucks to rent as the one I wanted to rent they never had and had to use a van
Jay O.Alex was very informative, professional, and friendly. He made the experience nice, fast and in a very short amount of time
dell n. | First ImpressionsStaff was really knowledgeable and very personable. Great customer service!
Deborah H.The people there cannot be any nicer
ALEX B. | Overall ExperienceAll the staff are great
STEPHANIE B. | Online Move InI on several occasions asked to help me take my lock off I let Russ know I could no longer afford the payment just to clear it out and sell it but payments kept adding on by the time of the sell it was over 1000.00 for a 79.00 payment a month I lost it all and have this amount owing highway robbery I certainly cannot pay this.
SHARON S. | Overall ExperienceI will when I finishwith moving.
Terri W. | Overall Experiencevery good 👍
RENATO D. | Overall ExperienceNeeded extra storage to prepare for a move. It was a great decision. The process of renting, auto-pay, and ending the contract was simple and efficient. Access was very convenient and appreciated the security.
Barbara J. | Overall ExperienceRuss has been so helpful! It is so clean. Love love love the music. We commented on the music every time we were in there.
ANNE S. | Overall ExperienceOn a One Woman campaign to deter people from using Uhaul in any fashion due to lousy customer service with truck rentals. This storage facility experience was great, BUT it's part of Uhaul and after 30 years of being a customer of Uhaul, I am NEVER DARKENING THEIR DOOR AGAIN!
PAMELA T. | Overall ExperienceGreat customer service upon checking in and well explained where and how things work.
Kathryn M. | First ImpressionsGreat experience. I would rent here again!
Linda D. | Overall ExperienceThis is a great facility, clean and secure. I highly recommend it.The staff is very friendly and helpful.
Maria M. | Overall Experienceyou have my name on this illegal eviction notice. I did not rent this space. My wife did. I never had anything to do with this space. To be evicted because of the poor judgement of my son is ludicrous. Our Son did give a man he knew the card to come in to purchase a bike from him. He was not responsible for the actions of this person. Although when he went missing he suspected what this person was doing. They left, and the following night this man returned without our Son to "check" for open lockers. Our Son was at home at the time. this man was seen on camera and the mgr. identified him as our Son, as he was riding a bike my Son rode. (yes, he was buying the bike). The police were called and this person was arrested. My Son had agreed to check-in at the office any time he was on the property and proved he would as well during the 30 day grace period before the eviction on the 4th. We feel the eviction was illegal as it never went to court to be determined. that the person evicted (me) had never stepped foot on the property. this cost my wife more time and money to find another location that was feasible in distance. Guilt by association... strange thing is, the person who was arrested still goes to see another person who rents there and did prior as well. This eviction was unfair, a probation would have worked. Our son has never had a legal problem or any problems with the law or the police. This whole thing was handled improperly, and I WANT my name removed from this account as I have and do rent from Uhaul and do not want any future problems. Thank you!
STEPHEN J. | Overall ExperienceThis UHaul facility was perfect for me. I never had any issues and found Russ in the office helpful and communicative. Great!
MATT C. | Overall ExperienceWe are grateful for the extra space you provided our family the last 7 years. We have always had great service when questions arose and are thankful. You keep a clean and well organized space. We sure have appreciated doing business with you. jacque and jay
Jacque J. | Overall ExperienceThere was that man sleeping inside....
KATHERINE R. | Overall ExperienceAlthough the unit size that was reserved for me by the scheduler on the phone was not available, Erika,was able to find a large and a small unit close together so we could unload truck. She was most helpful.
PAMELA T. | First ImpressionsGood customer service.
SANDRA R.Great people and great facility. Always helpful.
THOMAS D. | Overall ExperienceStop wasting customers time pls
Muez A.the only downer in my experience was the $30 in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 $15 late fees. The person on the phone was unwilling to help with the situation and that was frustrating.
WADE H. | Overall ExperienceI haven’t seen it yet
Gunnar S. | Online Move InNothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".
DONALD S.Very unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.
Robert S.Loved everything about this place!! It exceeded my expectations!!
keli v. | Overall ExperienceThe staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Thank you!
Alison P.Russ was great. He called when he said he would and treated my family like guest not as if we were just another customer.
Otis s. | Overall ExperienceVey Nice people and I am very happy with unit 318
RICH T. | First ImpressionsService was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!
keli v. | First Impressionsthis is a good U-Haul storage facility that does what it is supposed to do.
Edward S. | First ImpressionsEasy check-in. Friendly and helpful agent.
Barbara J. | First ImpressionsVery helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.
LauraAnn R. | First ImpressionsNA
Elena R. | Overall ExperienceEasiest rental I have ever had,
Charles G.This was my first time using contactless pick up and drop off. It was convenient and easy to follow.
Jeff K.The guy who helped me was great!
Eric F.To me everything is perfect
nana K.Service always friendly and beyond expectations. Russ is always Very helpful
DENNIS C. | Overall ExperienceGreat Clean Facility, helpful staff, made everything very easy for us.
Sheri R. | First ImpressionsIt is a good experience for us.
Wesley V. | First ImpressionsThe manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.
SANDRA I. | Overall ExperienceI used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use
Handel S.I really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much
Hanh N. | Overall ExperienceMr Crabtree was very understanding of our situation, and always easy to communicate with.
MICHAEL J. | Overall ExperienceTeresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome
David M. | First ImpressionsProfessional, helpful, friendly staff.
William F.it was hard to find as well as dirty and clear that it wasn't used. the employees were also aggressive, rude and forgetful of my needs.
Adrienne Z.It was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.
Kathy H.Being what's going on in this world things went well. This license thing taking pictures could be better.
Dwyane G.excellent storage facility
TOM A. | Overall ExperienceGreat Experience!! Thank you!!
Robert J. | Overall ExperienceVery clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Thank you!
Julie H. | Overall ExperienceKeep up the good and thorough work. Great job Russell!
John K.In addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.
Joel R. | First ImpressionsU-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...
Christopher S. | Online Move InAlways helpful and courteous. Was very good experience.
HELEN B. | Overall ExperienceComputer issues but the service agent was amazing and got us all through the tech difficulties!
Joan H.The UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.
Robert R.This storage facility was convenient and the best value. Would definitely use again.
joshua J. | Overall ExperienceExcellent staff. Very friendly and helpfull.
sam v. | Overall ExperienceHave rented a locker a this facility since August 2014. Completely satisfied!
Bill W.I have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service
Jessica G.Always friendly & helpful staff. I was never worried about my precious items stored at this facility.
JAMIE A. | Overall ExperienceBald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.
Bradley W.Great facility and the staff was wonderful.. I wish tI had a higher garage door.
JARED S. | Overall ExperienceNiman Nur
Niman N.Just want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Thanks!
Mike J.It takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.
Leslie W.The young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.
Julie S.Thanks
Megan P. | Overall ExperienceGreat helpful staff
Terell P. | Overall ExperienceComputer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.
Brian P.The service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.
Stacy E.Excellent service. Facility very clean, we were given “tour” and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.
Judie R. | First ImpressionsRuss is very very good to work with!
TOM K. | Overall Experience.
Heather R. | Overall ExperienceI went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.
Patrick D. | Overall ExperienceWe were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.
Kathy S. | Overall ExperienceIt was irritating from the beginning. I made my reservation online days beforehand. I tried to call the location at 12200 Portland Ave to let them know I was running late but the man I spoke to said I had to go to a different location. So I go to said location and they told me I was still at the wrong one. I go back to the original location and the man told me my reservation just popped up in his computer. Going back and forth like that put me an hour behind schedule for the rest of my move, and I was late bringing the truck back. I tried calling five times to talk to someone about being late but no one answered. While returning the truck I was told since I was late, I was being charged an extra two days. I tried to explain the situation and neither of the employees were very understanding. One of them did tell me he was going to only charge me one extra day "as a courtesy". Moving is stressful enough by itself, I shouldn't have had to deal with added on stress from uhaul. Now that I'm being charged an extra $98 that's gonna a put me behind on other obligations I have. I will not be using any uhaul locations from Burnsville ever again.
Stephanie B.I tried to use the mobile 24/7 to pick up my cargo van. It didn't work, but Russell in the office was friendly and took care of everything. He made sure I knew how to operate the van, which was helpful. The van was clean and got the job done, and the whole process was easier than anticipated.
Paige S.Great place to store items.
douglas p. | Overall ExperienceAlways great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.
Lynn K. | Overall ExperienceVery clean and neat, The manager (Russ) was a pleasure to work with.
leo g. | First ImpressionsGreat temperature controlled storage easy access to Hwy 13.
Kevin G. | Overall ExperienceAlex at the desk was very sociable, friendly and knowledgeable. He took extra steps to help me understand how to use the van I rented. He assisted me with loading up the moving tools I needed as well. Alex went above and beyond my expectations for uhaul! Thank you for hiring a great employee who helped lighten my mood during my stressful moving process.
Kelley D.Perfect for last minute. Very thankful.
Jamal F. | First ImpressionsNa
Barbara C. | Overall ExperienceRuss is always very helpful
robert f. | First ImpressionsI loved ranting a uhaul it was amazing experience
Sahra I.The manger Russel is awesome to work with!
Jennifer H. | First ImpressionsI liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Thank You!
David R. | Overall ExperienceGreat customer service when I need your service I would come back
Harvey L. | Overall ExperienceVery clean and well organized. Made moving in simple and easy.
David R. | First ImpressionsEveryone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!
Holly S. | Overall ExperienceRuss and his team are great at renting vans and storage.
Tony V.Speaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don’t like elevators. Thanks for a wonderful job .
David C. | First ImpressionsVery convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.
JOHN C. | Overall ExperienceVery happy with the van,very happy with the person I worked with at this location. If I ever need to rent a van or truck again I will be back again.
gerald W.We would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.
Scott P. | Overall ExperienceThank You!
GENEVIEVE C. | Overall ExperienceThis Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !
john w. | First ImpressionsI have done business with this location for some time and all I can say is excellent
MARION H.Nothing - this was a great and easy experience!
Scott H.Have nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks
RANDY H. | Overall ExperienceNo comments entered
Jason S. | Overall ExperienceGood facility and very clean environment
Rodrigo C. | ReservationThe staff was extremely helpful. She understood we were running late on our pick up. Recommended we use the automatic service and when she realized we were struggling to retrieve our password, took time to check us out manually even though it was the end of her shift.
Colleen H.will rent again in the future and will recommend as in the past.
jon j. | Overall ExperienceNa
Kathy/Kelli S. | Overall ExperienceEverything was great!
MIke l. | ReservationExcellent Service.
Lisa A.Thank you u haul for your service and outstanding job.
abdifatah a. | ReservationI reserved a van via phone at the 1630 Hwy13 location. I was the only cargo van reservation for the day. I was extremely stressed and in a time crunch only to find that there was no cargo van at this location upon arrival. The manager had zero time for me and was entirely too busy with his "fucking hitch" to care about this error. He said there was nothing he could do and didn't even take the time to give me the address of the second location when I asked. Luckily, there was a helpful employee who apologized and found the address for me, but overall this this error added at least an hour to my day and extra miles that I had to pay for. The second location was very helpful and tried to hurry through the paperwork to get me on my way, but overall the customer service was subpar and I will not be using your services again. Kudos to the helpful employee at the first location or I would've lost my mind...I didn't get his name but he worked behind the desk and had dark hair and several arm tattoos. Hopefully this review will help this from happening to others. Amanda
amanda M.Things were handled efficiently, and the facility was nice.
Isak H. | ReservationRuss is awesome...he is the reason I rented there....
mike k. | Overall ExperienceI have absolutely no complaints about this facility. My entire home was stored there for 5 months. The units are clean and well maintained and the staff was very helpful every time.
CYNTHIA O. | Overall ExperienceI well always go there to rent .
sandra R.The whole staff at U-Haul was amazing! The facility was always clean and well maintained. My items were stored there for almost a year, and during that time no mishaps or damage occurred.
brittany w. | Overall ExperienceWell maintained facility
NADINE C. | Overall ExperienceOn site staff excellent.
Anthony R. | Overall ExperienceYou are good
Nadine B.The location and quality of the van were very good. (The van had less than 1000 miles on it and looked and worked like it was new.) However, there was a pungent smell in the cab. I wonder if a previous user had smoked and I was smelling odor masking agent. It was too much (and, in my opinion, stinky). Also, the van was "full" when I took it. I only used 18 miles, but I put over $12 of gas into the tank before I returned it, in order to return it full. That is pretty poor gas mileage, assuming the tank was really full when I took it (i.e., less than 5 mpg).
Mark L.Great storage!
RICHARD B. | Overall ExperienceNothing more to say other than excellent !
MARGARET P. | Overall ExperienceVery clean and convenient.
Ricardo P. | Overall ExperienceWe had never had the need for a storage unit until we had to move twice, which certainly not an ideal situation. However this worked out great. Loved the inside access. Thanks!
Nancy A. | Overall ExperienceDid a great job friendly people good service.
Leanne T.Russel was very helpful!
Randy P. | Overall ExperienceThe cargo van was spotless and had very few miles. Everything worked perfectly. Staff was well informed, flexible, friendly and professional. Will use again, they did a great job!
darrah W.My buddy and I had a terrible time not only with the directions but the location there seems to be a problem in U-Haul where we have too many in one area in my opinion thank you for your time regards Darcy Landau
darcy L.Excellent service very helpful
carol G.The staff were friendly and helpful. Also, the facility was kept clean and lighted up.
YONIS M. | Overall ExperienceI have used this particular location three times. It is well maintained, securely constructed, conveniently located, and the employees are friendly, fun, and professional.
Camille L. | Overall Experience24/7 drop off did not work. That was the only part that was frustrating. So I had to drop my keys and pray I wasn't going to get in trouble
Elizabeth L.We should have gotten a rental vehicle from uhaul weeks ago. With Uhaul we got it all done in 1 day. I learned my lesson. Thanks Uhaul.
Kevin T.