Customer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hwy 13 & Portland Ave

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David M.
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Customer did not leave a comment.

Charles G.
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Easiest rental I have ever had,

Jon V.
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Customer did not leave a comment.

Jeff K.
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This was my first time using contactless pick up and drop off. It was convenient and easy to follow.

timothy A.
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Customer did not leave a comment.

Eric F.
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The guy who helped me was great!

nana K.
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To me everything is perfect

DENNIS C. | Overall Experience |
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Service always friendly and beyond expectations. Russ is always Very helpful

tina r. | First Impressions |
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Customer did not leave a comment.

Sheri R. | First Impressions |
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Great Clean Facility, helpful staff, made everything very easy for us.

Erin W.
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Customer did not leave a comment.

Wesley V. | First Impressions |
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It is a good experience for us.

ADAM P.
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Customer did not leave a comment.

SANDRA I. | Overall Experience |
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The manager and staff were friendly and helpful. Never had a problem. I always felt safe when picking up or dropping off my stuff. Thank you for keeping this storage unit clean and accessible.

Handel S.
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I used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use

Joyce B.
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Customer did not leave a comment.

Elshaday S.
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Customer did not leave a comment.

Melisa S. | Overall Experience |
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Customer did not leave a comment.

Hanh N. | Overall Experience |
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I really love your facility, my belongings are all intact like the day I moved it in 3 years prior, no mildew or weird smell, thank you so much

MICHAEL J. | Overall Experience |
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Mr Crabtree was very understanding of our situation, and always easy to communicate with.

arlan P.
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Customer did not leave a comment.

diane M.
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Customer did not leave a comment.

Timothy F. | Overall Experience |
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Customer did not leave a comment.

Katie A. | Overall Experience |
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Customer did not leave a comment.

ADAM C.
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Customer did not leave a comment.

David M. | First Impressions |
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Teresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome

William F.
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Professional, helpful, friendly staff.

Melisa S. | First Impressions |
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Customer did not leave a comment.

Adrienne Z.
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it was hard to find as well as dirty and clear that it wasn't used. the employees were also aggressive, rude and forgetful of my needs.

Kathy H.
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It was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.

Michael D. | Overall Experience |
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Customer did not leave a comment.

Hassan F.
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Customer did not leave a comment.

Areanna B. | First Impressions |
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Customer did not leave a comment.

Dwyane G.
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Being what's going on in this world things went well. This license thing taking pictures could be better.

TOM A. | Overall Experience |
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excellent storage facility

Thomas A.
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Customer did not leave a comment.

tom A.
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Customer did not leave a comment.

Robert J. | Overall Experience |
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Great Experience!! Thank you!!

Julie H. | Overall Experience |
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Very clean! I like that there are restrooms available, and music playing in the facility. Friendly and helpful staff called when our payment was going to be late so I could pay before we incurred a late fee. Thank you!

Kathy S. | Overall Experience |
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Customer did not leave a comment.

John K.
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Keep up the good and thorough work. Great job Russell!

Joel R. | First Impressions |
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In addition to the above, each staff member was helpful in finding solutions beyond their specific facility's capabilities.

JORGE G. | Overall Experience |
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Customer did not leave a comment.

BRIAN F. | First Impressions |
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Customer did not leave a comment.

Christopher S. | Online Move In |
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U-haul did not connect the storage to my U-haul account so I have no idea when the next time when I have to pay my monthly dues...

Phil R.
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Customer did not leave a comment.

Phil R.
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Customer did not leave a comment.

faith O.
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Customer did not leave a comment.

HELEN B. | Overall Experience |
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Always helpful and courteous. Was very good experience.

Joan H.
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Computer issues but the service agent was amazing and got us all through the tech difficulties!

Leslie K.
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Customer did not leave a comment.

Robert R.
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The UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.

joshua J. | Overall Experience |
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This storage facility was convenient and the best value. Would definitely use again.

sam v. | Overall Experience |
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Excellent staff. Very friendly and helpfull.

PATRICK N.
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Customer did not leave a comment.

Bill W.
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Have rented a locker a this facility since August 2014. Completely satisfied!

Jessica G.
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I have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service

JAMIE A. | Overall Experience |
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Always friendly & helpful staff. I was never worried about my precious items stored at this facility.

Bradley W.
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Bald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.

JARED S. | Overall Experience |
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Great facility and the staff was wonderful.. I wish tI had a higher garage door.

Niman N.
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Niman Nur

Mike J.
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Just want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Thanks!

Leslie W.
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It takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.

brad M.
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Customer did not leave a comment.

Julie S.
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The young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.

Megan P. | Overall Experience |
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Thanks

Terell P. | Overall Experience |
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Great helpful staff

Brian P.
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Computer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.

Stacy E.
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The service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.

Judie R. | First Impressions |
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Excellent service. Facility very clean, we were given “tour” and explained where everything was. Would rent a storage locker from this location again and I highly recommend it.

TOM K. | Overall Experience |
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Russ is very very good to work with!

Heather R. | Overall Experience |
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Patrick D. | Overall Experience |
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I went to 4 different locations from reserving my trailer to storing my belongings. Each place everyone was super helpful and made for the smoothest part of my relocation.

Kathy S. | Overall Experience |
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We were very pleased with our experience here. The best part was that there were always big well maintained carts to use to carry our stuff in and out.

Alana B.
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Customer did not leave a comment.

Stephanie B.
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It was irritating from the beginning. I made my reservation online days beforehand. I tried to call the location at 12200 Portland Ave to let them know I was running late but the man I spoke to said I had to go to a different location. So I go to said location and they told me I was still at the wrong one. I go back to the original location and the man told me my reservation just popped up in his computer. Going back and forth like that put me an hour behind schedule for the rest of my move, and I was late bringing the truck back. I tried calling five times to talk to someone about being late but no one answered. While returning the truck I was told since I was late, I was being charged an extra two days. I tried to explain the situation and neither of the employees were very understanding. One of them did tell me he was going to only charge me one extra day "as a courtesy". Moving is stressful enough by itself, I shouldn't have had to deal with added on stress from uhaul. Now that I'm being charged an extra $98 that's gonna a put me behind on other obligations I have. I will not be using any uhaul locations from Burnsville ever again.

Paige S.
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I tried to use the mobile 24/7 to pick up my cargo van. It didn't work, but Russell in the office was friendly and took care of everything. He made sure I knew how to operate the van, which was helpful. The van was clean and got the job done, and the whole process was easier than anticipated.

douglas p. | Overall Experience |
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Great place to store items.

Lynn K. | Overall Experience |
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Always great service at this facility. Question:. I noticed another payment came out on 7/28. Bus this correct.

leo g. | First Impressions |
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Very clean and neat, The manager (Russ) was a pleasure to work with.

Kevin G. | Overall Experience |
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Great temperature controlled storage easy access to Hwy 13.

Kelley D.
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Alex at the desk was very sociable, friendly and knowledgeable. He took extra steps to help me understand how to use the van I rented. He assisted me with loading up the moving tools I needed as well. Alex went above and beyond my expectations for uhaul! Thank you for hiring a great employee who helped lighten my mood during my stressful moving process.

Jamal F. | First Impressions |
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Perfect for last minute. Very thankful.

Barbara C. | Overall Experience |
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Na

marney A.
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Customer did not leave a comment.

robert f. | First Impressions |
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Russ is always very helpful

Stephen H.
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Customer did not leave a comment.

Sahra I.
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I loved ranting a uhaul it was amazing experience

Jennifer H. | First Impressions |
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The manger Russel is awesome to work with!

David R. | Overall Experience |
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I liked the motion sensor lighting for sustainability and the radio playing was a small feature but something to make you stand out among your competitors. Thank You!

mark J.
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Customer did not leave a comment.

diane N.
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Customer did not leave a comment.

Harvey L. | Overall Experience |
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Great customer service when I need your service I would come back

David R. | First Impressions |
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Very clean and well organized. Made moving in simple and easy.

Holly S. | Overall Experience |
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Everyone we spoke with was very helpful and knew the answers to any questions we had. I plan to use UHaul again for our moving needs and hope the next place is as nice!

Tony V.
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Russ and his team are great at renting vans and storage.

David C. | First Impressions |
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Speaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don’t like elevators. Thanks for a wonderful job .

Nancy S.
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Customer did not leave a comment.

JOHN C. | Overall Experience |
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Very convenient except I’m not sure why they didn’t make the tunnel 2 cars wide. 1 parked car blocks it and it’s not that big a deal to back out but I’d say that happened at least half of the time.

gerald W.
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Very happy with the van,very happy with the person I worked with at this location. If I ever need to rent a van or truck again I will be back again.

Scott P. | Overall Experience |
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We would have rated Uhaul storage excellent if not for having to pay for a full month when we moved out on the 2nd day of the month. No credit offered will leave us with a negative experience.

GENEVIEVE C. | Overall Experience |
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Thank You!

Richard C.
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Customer did not leave a comment.

Eddy W.
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Customer did not leave a comment.

john w. | First Impressions |
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This Uhaul facility is the best I've seen so far. It's clean, affordable, secure and the General Manager is extremely friendly and helpful. I highly recommend this Uhaul Storage facility !

MARION H.
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I have done business with this location for some time and all I can say is excellent

Scott H.
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Nothing - this was a great and easy experience!

RANDY H. | Overall Experience |
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Have nothing but positive things to say about this place .Was well maintained and staff was always helpful . Never had any issues at all .Thanks

Jason S. | Overall Experience |
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No comments entered

Rodrigo C. | Reservation |
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Good facility and very clean environment

Peter V.
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Customer did not leave a comment.

Colleen H.
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The staff was extremely helpful. She understood we were running late on our pick up. Recommended we use the automatic service and when she realized we were struggling to retrieve our password, took time to check us out manually even though it was the end of her shift.

Maribeth A.
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Customer did not leave a comment.

jon j. | Overall Experience |
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will rent again in the future and will recommend as in the past.

Kathy/Kelli S. | Overall Experience |
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Na

rebecca M.
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Customer did not leave a comment.

MIke l. | Reservation |
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Everything was great!

Lisa A.
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Excellent Service.

abdifatah a. | Reservation |
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Thank you u haul for your service and outstanding job.

amanda M.
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I reserved a van via phone at the 1630 Hwy13 location. I was the only cargo van reservation for the day. I was extremely stressed and in a time crunch only to find that there was no cargo van at this location upon arrival. The manager had zero time for me and was entirely too busy with his "fucking hitch" to care about this error. He said there was nothing he could do and didn't even take the time to give me the address of the second location when I asked. Luckily, there was a helpful employee who apologized and found the address for me, but overall this this error added at least an hour to my day and extra miles that I had to pay for. The second location was very helpful and tried to hurry through the paperwork to get me on my way, but overall the customer service was subpar and I will not be using your services again. Kudos to the helpful employee at the first location or I would've lost my mind...I didn't get his name but he worked behind the desk and had dark hair and several arm tattoos. Hopefully this review will help this from happening to others. Amanda

Isak H. | Reservation |
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Things were handled efficiently, and the facility was nice.

Marlys A.
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Customer did not leave a comment.

Craig L.
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Customer did not leave a comment.

mike k. | Overall Experience |
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Russ is awesome...he is the reason I rented there....

CYNTHIA O. | Overall Experience |
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I have absolutely no complaints about this facility. My entire home was stored there for 5 months. The units are clean and well maintained and the staff was very helpful every time.

Bruce R.
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Customer did not leave a comment.

sandra R.
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I well always go there to rent .

brittany w. | Overall Experience |
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The whole staff at U-Haul was amazing! The facility was always clean and well maintained. My items were stored there for almost a year, and during that time no mishaps or damage occurred.

NADINE C. | Overall Experience |
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Well maintained facility

Anthony R. | Overall Experience |
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On site staff excellent.

Nadine B.
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You are good

Kevin M.
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Customer did not leave a comment.

Mark L.
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The location and quality of the van were very good. (The van had less than 1000 miles on it and looked and worked like it was new.) However, there was a pungent smell in the cab. I wonder if a previous user had smoked and I was smelling odor masking agent. It was too much (and, in my opinion, stinky). Also, the van was "full" when I took it. I only used 18 miles, but I put over $12 of gas into the tank before I returned it, in order to return it full. That is pretty poor gas mileage, assuming the tank was really full when I took it (i.e., less than 5 mpg).

RICHARD B. | Overall Experience |
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Great storage!

MARGARET P. | Overall Experience |
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Nothing more to say other than excellent !

Ricardo P. | Overall Experience |
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Very clean and convenient.

Nancy A. | Overall Experience |
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We had never had the need for a storage unit until we had to move twice, which certainly not an ideal situation. However this worked out great. Loved the inside access. Thanks!

Todd A.
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Customer did not leave a comment.

Leanne T.
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Did a great job friendly people good service.

STEPHEN S.
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Customer did not leave a comment.

Randy P. | Overall Experience |
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Russel was very helpful!

thomas D.
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Customer did not leave a comment.

darrah W.
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The cargo van was spotless and had very few miles. Everything worked perfectly. Staff was well informed, flexible, friendly and professional. Will use again, they did a great job!

darcy L.
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My buddy and I had a terrible time not only with the directions but the location there seems to be a problem in U-Haul where we have too many in one area in my opinion thank you for your time regards Darcy Landau

carol G.
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Excellent service very helpful

YONIS M. | Overall Experience |
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The staff were friendly and helpful. Also, the facility was kept clean and lighted up.

Camille L. | Overall Experience |
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I have used this particular location three times. It is well maintained, securely constructed, conveniently located, and the employees are friendly, fun, and professional.

Elizabeth L.
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24/7 drop off did not work. That was the only part that was frustrating. So I had to drop my keys and pray I wasn't going to get in trouble

Kevin T.
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We should have gotten a rental vehicle from uhaul weeks ago. With Uhaul we got it all done in 1 day. I learned my lesson. Thanks Uhaul.

penny B.
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Parking very limited

Samantha S.
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Customer did not leave a comment.

Wael A.
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Customer did not leave a comment.

Nicole B.
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Customer did not leave a comment.

TONY V.
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Customer did not leave a comment.

Jada W.
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Customer did not leave a comment.

Alex V.
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Customer did not leave a comment.

Victor J.
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Customer did not leave a comment.

Dat N.
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Make sure rented equipment is in the van.

Joseph M.
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The woman at the desk was very helpful, especially when the process recommended on the website encouraging using the cell phone became more of a problem than it was worth. This process required several picture selfies and additional steps that I will never use again if I rent a UHaul. When I returned the vehicle, I went directly to her to check it in and we were done in minutes. I thank her for her help!

Mark P.
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Customer did not leave a comment.

robin H.
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Easy to use process. Would use again next time I need to move household items.

paul Z.
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The computer system kept freezing while they were trying to complete the reservation. They did great, but U-Haul needs to update/improve its computer systems.

Carter S.
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The manager was friendly and knowledgeable. I will certainly be using this location in the future.

Carl S.
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The computer system was barely functional and caused the clerk problems with reserving and returning the equipment that I rented.

Christina S.
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Great service, easy pickup and return of cargo van. Job accomplished!

Mary P.
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Customer did not leave a comment.

Wally S.
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Customer did not leave a comment.

Kevin S.
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I rented a van yesterday from the Burnsville MN location on Portland Ave. The van was very smelly. Smoke smell. My clothes smell like smoke. The furniture I brought home smells like smoke. I had to drive with the windows open so I could breathe. After i drove my car home, it smelled like smoke. I had to wash my clothes and leave my car sit overnight with the windows open to get rid of the smoke smell. I didn't realize it would be like that. If I had known I would have not rented it. Now the furniture we bought has to sit in the garage and air out for the next couple days. Not what I was expecting. What can be done about this? Kevin Stirtz 1-952-212-4681

Dave J.
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Customer did not leave a comment.

Mark H.
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Great experience. I had reserved at a different location but they were closed that day. I received a call, email and txt notifying me of the change. Well done!

joe K.
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Offer better two wheel dolly. Larger longer framed i.e. dolly, better functionality wheels would have made stair acension much more doable and acceptable. Just saying was kinda impractical

No reviews have been submitted for this location.

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