Customer Reviews for U-Haul Moving & Storage at Hwy 367

Everybody was very helpful

Smooth Move!!??

The owner was very helpful

Never had a single problem. Staff was always excellent! Thank you for your promptness and support.

Very friendly ??

I was scheduled to pick up at another location but was sent to this location instead. I was helped by a store clerk named Precious. She was patient, fast and well knowledged. She took care of me immediately and I was able to get on with my day. My entire experience was great!

I was greeted when I open the doo, greeted at the counter, and all my questions were answered.

The Customer Service Experience was Simply Amazing.

We received excellent, fast and friendly service. He answered all of our questions in a professional manner.

This was the worst U-Haul experience I ever had first I was told I can’t use my debit card unless I upgraded rental sizes which makes no sense because I have used the same method at this location before then on top of being forced into extra charges my requested time with the rental was not honored so I ended up not even getting to use it which was a waste of time and money thankfully I was able to speak to someone else this morning about the experience and at least get (some) of what I lost on this terrible deal refunded.

excellent service as always

excellent service as always

excellent service as always

My concerns: Rep was informed of Check engine light being on; truck drove very rough; critical point - couldn’t adjust the side mirrors in order to see the cab. Representative was very attentive and appreciated.

I reserved this tow dolly several days in advance at the corporate store on Homer Adams Parkway in Alton Illinois. I live about 8 miles from this location and they assured me that it would be there when I scheduled the pick up. I then receive a message the day before I am to pick it up that I must drive to Missouri about 20 miles from my home to pick the dolly up. When I get to the Lusher Road facility I hooked to the dolly and the person checked out the lights to make sure everything was functioning. When I put the car on the dolly I checked out the lights and found the right tail light half burnt out on running position and non-functioning on stop and turn signal position. I had to put an auxiliary light bar on the vehicle to be legal for the 940 mile trip.

Self check in service. Make sure keys are where they need to be in order for customers to come in without assistance. Make sure trucks are in proper working order and have enough gas to at least get to the gas station before renting them out

My rental experience at this location was exceptional. All the employees were courteous and very helpful--they knew me whenever I came in to access my unit, I would use this location again for any storage need and I would also recommend them to anyone who would need storage also,

You all were great people thanks again

Have less waiting time

I had a horrible experience due to needing a tow and no one arrive I had to call several times to get help and was told lies about they came and called but did not I was stuck for several hours and had to pay myself for beeline to tow me. I have filed a formal complaint.

I WAS OVERCHARGED FOR MY MILEAGE AND WHEN I ARRIVED TO PICKUP MY VEHICLE THE PRICES WERE DIFFERENT THAN WHAT WERE QUOTED,THERE WAS A LONG LINE AND TWO PEOPLE WORKING THE COUNTER,FOR THE PAST 20 YEARS I’VE ONLY USED U-HAUL,THE SERVICE HAS DEFINITELY CHANGED,WILL SEEK ALTERNATIVE

There was a male cashier that helped me out. Super nice definitely knew his job to the science! Kudos will be back will also recommend this location.

Very pleasant intake person! The process was fast and easy with no wait!

Everything was fine...

Nothing they really like to work with their customers. I love them.

The people here were always nice and accommodating!! I most definitely will always recommend someone to you guys!!!

Nothing did a excellent job

They lady that wait on me was very nice

One person serviced a jam pack store for a period of 25 min. Poor scheduling of staff.no one from the administration office came out of their office to see or questioned the noisy and unhappy customers.

No comments

I came in to get a small truck, to carry a small washer. They didn’t have one, so they gave me a large truck for $29.99. I stated since you don’t have a small truck could you not charge me for the larger truck just to pick up a washer, he said he would take $10.00 off of rental. The guy stated the type of method for my card states gift card, not debit. He stated I could pay cash, and pay cash for the estimated amount, and all I needed to do was go to a ATM machine and come back and pay the amount of the estimate showing. So when I came back the story changed and I had to pay the $100 deposit. The truck ran terrible!!! While steering the truck it would continue to wobble. And there was a leak on driver side on the top of the roof of the truck that would not stop running water on me when getting in and out of the truck! While I was there I told them to give me the contract, after looking at papers given it was not anything but two sheets of nothing pertaining to the contract, There was nothing showing that was sent to email, it says it there, but it states “there is nothing to review.”and when trying to get and review it, it’s nothing! When I turned in the truck the customer service was lousy!!!!!!! The guy took the truck didn’t say a word when I informed him of my concerns! I WAS NOT TOLD I WAS BEING CHANGED $1.09 a mile!,, (And I do not know why I had to pay $1.09 a mile!) A friend came in and only paid $.79 per mile. I will NOT recommend this location ever! I recommend they tell us all information and print it out. Do not send it via email, because it doesn’t work!!!

Great customer service overall.

Great 3xperience and good customer service

I had a 9am reservation. I didn’t leave until almost 9:40. I felt like for a Saturday morning, there could of have been more people working so it wouldn’t have taken so long. B/c of that there was a long line that occurred. But the actual service and employee’s were great.

No comment

My experience was great! Make a frequent hauler program? This way the customer can rack up hauler miles,and at somepoint,get a free haul? Sounds like a good plan to me?

Great service and thorough knowledge of the equipment from the staff!!

Look up your name or number from last rental

Service and equipment was great all the staff were polite and curtious. I'm thinking about purchasing 1 of the 26' trucks for sale for business.They took tje time to answer my questions showing the equipment and offered a test drive to make sure i was satisfied.

Cargo van was dirty on the outside as well as Mirrors and windows

Everyone was very friendly, and it was very nice that they called me that day we had a very terrible snow storm and they told me not to drive back with the truck to wait until the next day when roads are clear to return it.

I think about it

Outstanding service!

The white guy for the second time is rude and cuts people off. He also talks down to the black workers. He needs to work in the back and not with the public. He takes racism to a whole different level.

None at this time

Everyone is friendly and helpfull

I would never go to another U-Haul location there customer service is the best. They take extra care of customers far and beyond thumbs up to Theo!!! Thank you!!

Service was great 👍 friendly cashier I would use this U-Haul again,and recommend this ☝️

The staff were really helpful

Excellent customer service

Excellent facility

To. UHaul you guys was verry helpful. And. If i should need. You all agian. I wii make sure i see you Theo. Thank You.

Very nice people who who knowledgeable and helpful

I would like to be able to get into my unit any time I want or need too. I chose this place because my daughter lives very close but if I had known it was not an 24 hour access.

The staff at this U-Haul location was very friendly and went above and beyond to meet my needs

Every employee was very helpful. I really appreciate the business

👍🏾

Theo is the bomb

All of the staff was extremely helpful and courteous

I love this place

Great store

My experience with this Uhaul company was more than belightful they walk me through everything helped me find the perfect storage for me and the staff was amazing. Thank you so much