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RONALD MCustomer Reviews for U-Haul Moving & Storage at Hwy 367
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were helpful with unloading my car from auto transport .
Laura TTruck was filled with a smoking smell & was not cleaned. I was over charged for mileage.
Marquita GI was charged a cleaning .
Nyron BThe manager a this store is great.
Renee JThey made drop-off quick and easy!
Lori SEarly closing hours out of all places why would a gal advertise as 24 close and open at 7: am and 7:pm. This isn’t a corner store, people may need to grab their belongings
ADRIANA T | Overall ExperienceThe best staff uhaul could have. Thank you guys much
Jermaine GGreat experience
BARBARA BAll was well
EDDIE SVery professional and friendly management and staff.
GUY JI rented a car hauler. Equipment was available on time It was in above average condition and worked very well. And pulled straight.
MICHAEL HMs Washington was very professional and loved her personality
REGINA J | First ImpressionsGreat customer service friendly staff
JASON HGreat staff and service.
GUY JEverything was great
BRITTANY BMake sure that the truck matches the mileage
FLORENCE TPrompt and politeness was very important to me, also courteous & professional.
GEORGE WI can't see the amount after the return. To small of print to read can't blow it up
STEVEN DMake sure when it’s no gas in the vehicle to let the person renting it know
LAYTHAN HService was great! The encounter with staff was very welcoming and friendly!
Barbara MKeep doing what you’re doing
RICHARD HOnly one staff was able to help even though there two staff members. Only one could handle my one way rental.
WILLIAM KThe only concern I would mention is the gas level. Having to pick up the truck and go directly to the gas station wasn't a good way to start.
BARBARA STruck that I reserved was not there. And then I get a call the next day saying they can’t find it
Josh AThe computer did not show my reservation I made but the Rep took care of that. The gas was well below half not sure why.
REBA AChristina, was extremely helpful. Extremely professional and her knowledge of equipment impeccable. Thanks for such awesome service.
TRACY GNothing
AARON WBased on my experience, there is nothing that needs to be improved. Customer service was wonderful and processing took less than 15 minutes.
LAWANA NEvery thing was good
JOHN TGet more pick up trucks
BRUCE PGreat service Everytime I use U haul
Melvin EMy reservation was late
Khalin BGreat help from the manager (Christine?) and the yard staff (Gregory) that helped me. They were perfect.
BRETT HAmazing customer service. Thanks again
Diane WTo explain to the customer every detail about the contract rate so that the customer can know what they’re getting they’re self into
Larry SMy truck had other people's trash on the inside and the outside had dirt all over the doors and wheel wells like it had went mudding. I have pictures and video footage to prove it. As much as I had to pay this uhaul, this was totally unacceptable.
Carl GBoth ladies were great! Give them a raise!!
JASMINE LGreat service and staff.
MELVIN EI rather not get gas. Please have veichle on the proper gas amount. Other than that STAFF was great, polite and well aware of the job.
LISA WLower the prices 😆
SHONTAY SPeople were very nice.
GARY SImprove customer service and be respectful of customer’s time. I made a reservation via phone that initially could not be located by the in store agent, so he made another reservation. Multiple facets of confusion followed from there to include the initial reservation still being in the system. These were all things that could be prevented if the agents had better knowledge and skill with the U-Haul reservation system. I do understand that mistakes happen and though this was a very timely and frustrating one, I remained courteous and patient. However, the agent felt he did me a favor by correcting the errors and found my reasonable questions to be bothersome to him. I was never apologized to for the confusion, either. I found the general level of professional demonstrated there to be that shown to poor people that a company doesn’t value nor think they deserve dignity, respect and common courtesy. Upon returning the equipment, I was rudely told to place it back where I picked it up even though I followed the signs for equipment return. Upon trying to express the Sun was creating blind spots to much needed visibility to safely achieve the maneuver, the male rep stated he would do it for me, which was absurd as the same blind spots would exist for him and he was not insured to operate my $120,000 customized commercial vehicle. He just rudely walked away instead of offering a safer alternative. I paid my employee overtime to stay and guide me back across the U-Haul parking lot that had equipment everywhere so it required me to drive backwards in the shape of a squiggly U. I found this expectation of me to be unsafe, risk intensive, unaccommodating and void of care and courtesy.
JOHNDA GOnly issue was is we rented storage. All the storage was no fully clean
JIM C | First ImpressionsEverything went seamless. The whole team from (owner)Kristina, Jemell, and Gary. They were all so knowledgeable and helpful. I definitely would recommend this team to anyone.
DORETHA D | First ImpressionsChris & Sandy are the best❤️
LARITA VAwesome
Malikah F | Overall ExperienceI thought I would only have to pay around $40 for the u-haul and the equipment but was charged $160 from my card. Then told me I would receive my reimbursement in 24 hours and it’s been two days I called back and they said now it’s on my bank and to wait 3-5 business days. I feel like I was robbed. I still have not got my back. I’m already have enough bills. I don’t need to b robbed by U-Haul
VERNELL MAmazing
Malikah F | First ImpressionsLock on back of truck didn’t work to secure my belongs
Melanie WUnprofessional
REGINALD JThe new owner Ms Kathy was awesome. Explained my options and made sure I understood the process for returning the rental. Great experience. 👍
MICHAEL CKeep doing what you're Already doing
VERNON MGreat service and staff
MELVIN EKeep doing what they do!
MARCUS PAlways provides great service
MELVIN EI’m a frequent customer. Really appreciate the way they will work with you if you go over your set time to return your rental. They understand sometimes things happen that put you behind schedule.
JEFFREY BVery professional and efficient staff.
MICHELE SN/a
BRANDON AThe UHaul team doing a great job 👍🏽
MELVIN EEverything was excellent
CORTEZ MStaff is excellent and professional
AURELIA C | First ImpressionsThis is the only location I go to
Carnilis J | Overall ExperienceThe young lady Kris on 367 was very helpful with me I really appreciate her Thx again 👍
VINCENT M | Overall ExperienceThe young man that assisted me was very helpful & friendly.. The entire staff was.
Jermaine I | First ImpressionsKristina and her team have been exceptional! Everytime I come everyone is super helpful, super friendly, and always willing to go above and beyond. I never have any issues and if so, they always work toward a resolution while maintaining their customer service. I love this team!
ROBIN G | First ImpressionsGreat facility with even greater people. Wonderful, safe, clean, and all those other good things that you would appreciate from a well run business.
MELISSA j | Overall ExperienceThe staff was very hepling
Jarvis W | Overall ExperienceEverything was awesome
MELISSA j | First ImpressionsGreat service and helpful
WILLIAM T | First ImpressionsThe manager on Lusher rd n St.louis was great
Harold W | Overall ExperienceBetter light in the inside storage
ANITA H | First ImpressionsThe manager At the Lusher Rd Location is a very professional and a customer friendly individual hire more Like her
Harold W | First ImpressionsThe manager Kristina and team member Sandy were of great help getting me onto contract and set up with the right room. I had to do contract from out of state to finish clearing my house for sale, and they helped take a lot of stress off of my plate.
Lawrence M | First ImpressionsWonderful great staff and owner
Terry B | First ImpressionsThe staff was very knowledgeable, professional, and an excellent representatives for your company. I really appreciate that. Thank you.
Helena P | First Impressionsgreat location and very clean and friendly staff.
Tammy K | Overall ExperienceIt was very helpful and good thank you all so much
Angela H | Overall ExperienceThe GM and staff were very helpful and made sure that all of our needs were taken care of. I would highly recommend this office.
Jordan J | Overall ExperienceThe manager Kris went above and beyond to assist. I am so glad I walked into her store. She was very orand listened to the need and met all expectations!
MARILYN H | Overall ExperienceThank you so much for your services!!!!
KEVIN K | Overall ExperienceMy experience with Ms Kristina was nothing short of amazing and she did her job while easing my troubles. I greatly appreciate the wonderful customer service.
Ciara T | Overall ExperienceThese BEAUTIFUL PEOPLE DID EVERYTHING POSSIBLE TO MAKE SURE WE WERE BEING SAFE AND OUR THINGS WERE AS WELL. JUST PEOPLE TAKING CARE OF PEOPLE.
Latosha R | First ImpressionsKept increasing prices every other month
Jayla T | Overall ExperienceStaff was very helpful with our situation and respectful
Alisha M | First ImpressionsThey only have one good worker Rashai
danielle m | Overall ExperienceKristine is awesome at her job! She was very helpful, great communication and customer service skills!!! She made my experience a success!!! Thank you
CHRISTY C | First ImpressionsIt was very hot & upon entering the lobby it was hotter than outside. They said that they were doing renovations. The poor guys having to work in that heat. But as a customer this was not a pleasant experience. felt as though I was going to pass out.. Also they could not find my unit. The young man had to call mgr to come because it was not numbered & did not fit in with numbered sequence of all other units. This was about a 15 mn ordeal & the a/c in our uhaul rental was not working properly. Just made a stressful day worse.
Michele L | First ImpressionsNA
Brenda B | Overall ExperienceThank you!
Kendraica P | Overall ExperienceGreat people to work with!
Daryl C | Overall ExperienceYou guys keep up the good work awesome job and Theo ONeal is a awesome guy he was a big help to me really appreciate you guys from the bottom of my heart ❤️
VINCENT M | Overall ExperienceTheo and Rashad were stellar! My experience was seamless from start to finish!! I will be back!
Sherri J | First ImpressionsThanks guys!
Brenda G | Overall ExperienceThe storage units met my expectations nothing appear to be missing, and haven'tseen evidence of any damage to my possessions.
Lawrence W | Overall ExperienceUnder new management. Things are out of order. But getting back organized.
Teresa W | First ImpressionsThe young men working definitely knows the true meaning of customer service.
KANTRA C | First ImpressionsThey facility is nasty. They charged me for a unit that had old customers belongings. Trash and the size of the units are not properly given . They give you whatever they have available. Bad training and the employees all smoke on the lot .
Terrickia M | Overall ExperienceThe storage unit is not the size I ordered and was filled with trash from a previous renter. The website shows the storage unit to be climate controlled and indoors and that’s completely false.
Terrickia M | First ImpressionsBest customer service experience
Robert W | Overall ExperienceNot sure but I think his name D something.. might been the mgr but he was really helpful. I went around 5pm. Please give that man a raise.
Jasmine G | Overall ExperienceThe agent made a good effort to accommodate all my needs. It was a pleasant experience.
Lawrence W | First ImpressionsThe best part was the staff (theo) and everyone there were friendly and helpful. A new young lady yesterday, i think Courtney, was great. The facility was always clean. I really enjoyed going there evif it was only occasionally. Thanks
howard s | Overall ExperienceThis storage facility was used for almost 2 years due to the Covid-19 pandemic when I moved & thought I could find other housing within 90 days. I had absolutely no issues with the storage container or access when needed. I would absolutely use this service again and highly recommend their service and storage facility.
Rhonda C | Overall ExperienceThe staff was very friendly and helpful in assisting me in finding the right unit. Even the staff working on the trucks out back were very friendly.
Gwendolyn T | First ImpressionsManager and staff ALWAYS friendly inviting and helpful…all around pleasant experience!!
Alan C | Overall ExperienceEmployees are Always helpful no matter how busy it is. Attitudes are so patient. Enjoy talking to people like they have been knowing each other for a long time. Love it
Sharon P | Overall ExperiencePrices for storage are too high
mary h | Overall ExperienceStaff was excellent, proffessional and help any way I need. Thank you
Kendall W | Overall ExperienceLarry was very customer service oriented. He made my rental experience easy for me. Larry was always professional and courteous in person as well as over the phone.
TIFFANY S | First ImpressionsStaff are always looking out for their customers.
RICHARD A | Overall ExperienceThe manager is awesome very helpful and friendly he definitely goes about and beyond for his customers
Felisa B | First ImpressionsEveryone was great at this location!
Kitasha C | First ImpressionsLarry and the team are absolutely amazing!! I appreciate everything they did to help me access my unit after hours.
LeaVannah D | Overall ExperienceI would recommend a for a storage or u-haul truck it’s been excellent since the short time I’ve been with dealing with u-haul I love it,keep up the good work.
Troy B | Overall ExperienceLarry and Staff always was friendly and very helpful. They continued to be professional each and every time I went to clear some items from storage units. Give all of them 5 stars.
Meshea H | Overall ExperienceGreat place and staff!
JOHN H | Overall ExperienceLarry and the the staff did an awesome job accommodating all the customer's needs in a professional manner; considering all the systems were down. The customer service I received, was exceptional, didn't allow me to leave the facility, until I was well serviced. Returning equipment and utilizing the storage units. Awesome job Spanish Lake Team;Upfront and Behind the scenes.
Meshea H | First ImpressionsGood customer service and a very clean place
Stephanie T | Overall ExperienceGreat general manager!
albert b | Overall ExperienceN/A
Pashiea W | First ImpressionsSpray for bugs more often.
virginia w | Overall ExperienceI love his knowledge about how much truck we need and room size for furniture storage. Clear to details.
jeanett m | First ImpressionsThe best customer service ever. Thumbs up for my guy.
Zebulun B | First ImpressionsThe entire staff at the 367 site went above and beyond their normal duties on multiple occasions in helping me store and transport my belongings.
Frank A | Overall ExperienceWe received excellent & courteous service above & beyond our expectations.
virginia w | First ImpressionsNever had a single problem. Staff was always excellent! Thank you for your promptness and support.
Allyn G | Overall ExperienceMy rental experience at this location was exceptional. All the employees were courteous and very helpful--they knew me whenever I came in to access my unit, I would use this location again for any storage need and I would also recommend them to anyone who would need storage also,
Tommy N | Overall ExperienceThe people here were always nice and accommodating!! I most definitely will always recommend someone to you guys!!!
Tammi G | Overall ExperienceThey lady that wait on me was very nice
D'Angela T | First ImpressionsNo comments
John L | Overall ExperienceNone at this time
Bernard C | Overall ExperienceEveryone is friendly and helpfull
THOMAS S | Overall ExperienceI would never go to another U-Haul location there customer service is the best. They take extra care of customers far and beyond thumbs up to Theo!!! Thank you!!
Corey C | First ImpressionsService was great 👍 friendly cashier I would use this U-Haul again,and recommend this ☝️
Wanakee B | First ImpressionsThe staff were really helpful
Murray W | Overall ExperienceExcellent customer service
Keith L | First ImpressionsExcellent facility
Karl R | Overall ExperienceTo. UHaul you guys was verry helpful. And. If i should need. You all agian. I wii make sure i see you Theo. Thank You.
Otha J | Overall ExperienceVery nice people who who knowledgeable and helpful
ciarra B | First ImpressionsI would like to be able to get into my unit any time I want or need too. I chose this place because my daughter lives very close but if I had known it was not an 24 hour access.
Cynthia M | First ImpressionsThe staff at this U-Haul location was very friendly and went above and beyond to meet my needs
Mia H | Overall ExperienceEvery employee was very helpful. I really appreciate the business
tryce w | First Impressions👍🏾
Derek M | First ImpressionsTheo is the bomb
margaret h | Overall ExperienceAll of the staff was extremely helpful and courteous
LARRY S | Overall ExperienceI love this place
shonta d | Overall ExperienceGreat store
Wiley-Ann C | Overall ExperienceMy experience with this Uhaul company was more than belightful they walk me through everything helped me find the perfect storage for me and the staff was amazing. Thank you so much
Ulonda D | Overall Experience