Customer Reviews for U-Haul Moving & Storage at Hwy 620
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Hwy 620
David D. on
Air conditioning only worked intermittently at best. Otherwise the truck itself was fine
randy a. on
Ian and Nichicole were excellent in check in and check out. Smiles. Kind. I was impressed how nice they were. Randy Allen
Daniel H. on
friendly, quick & easy.
Olivio R. on
None.
Michael B. on
Great Customer service will definetly be back
Rob R. on
The gentlemen who processed my transaction was very friendly and made the entire experience very enjoyable!
Tyler R. on
When I first called to reserve a 15ft truck at Auto Gallery of Lakeway. When I got there, there were like 5 trucks in knee high grass. One truck was holding up the sign. There was no one around to get the keys to a truck. I waited for 1/2 hour and still no one showed, so I called to see if there was another way to get the truck and they left me on the phone for over 1/2 hour stranded. I finally drove almost all the way back to the U-haul on 620, I explained what happened and they were nice enough to rent me a truck. I wasted my time not to mention what the extra I had to pay the guys I hired to help me move the furniture. I would never use Auto Gallery of Lakeway again, they are horrible.
Iris Marie M. on
Thank you to Ian for being so great at his job! He went above and beyond to ensure I was comfortable. Thank you to Kim for being so sweet and friendly for my drop off. Great location!!
John w. on
I was told I could return the truck to any U-Haul location and that wasn't true.
Barbara L. on
The associates were so flexible and accommodating. When I gave them information regarding what I was moving they let me know the truck I had reserved would be too small and upgraded me to a larger one without a hassle. Thank you.
Rosemary l. on
Thanks to steve and his wonderful crew..
Christina B. on
The service I receive on 620 in Austin, TX is refreshing. The people are warm, welcoming, friendly, and always have a smile wen assisting me. When I dropped the truck off, their computer system was down. I left the keys with them, and felt completely confident that it would be checked in and taken care off. I didn’t have to worry or think about the task again the rest of the day. I appreciate Steve, Kimra, and their staff for a customer service experience that I look forward to, even though I do not like moving. With my young adults going off to college, I’m sure I will use this Uhaul location many more times in the future.
Dave C. on
What a great experience! I will come here for all my trailer, truck, and storage needs!
JOSE C. on
Excelente servicio' excelente trato 10 start
Sami A. on
Very good service and easy process.
Skye H. on
We were sent a text the morning of changing our location from cedar Park to this one, however when we got there, they had been overbooked by whoever controls the reservations and had nothing for us. The staff went above and beyond and worked with us to find a solution that worked. They made the experience go from difficult and stressful to very pleasant. Will gladly use again!
LYNDIA G. on
More staff
Jimmy C. on
The staff was very knowledgeable about the equipment & Mr. Hawks the manager was very patient with the customers.
Jimmy C. on
The whole staff were very friendly and the manager of the location was extra nice & friendly.
Leigh L. on
Customer service WAS limited waited over 20 min for a 9am pickup
Erica J. on
This is the only Uhaul location I go to! Everyone is amazing, and they're always about Customer Service. I highly recommend this location for all of your moving and storage needs.
Maria S. on
very nice
ISAIAH C. on
Great prices. Easy out, Easy in. Thanks
JAMIE W. on
A notification the day before as to when the containers were going to be delivered to my house would have been helpful.
Michael C. on
No improvement needed. Staff is awesome, I was in and out in no time. Great folks to work with.
Robyn T. on
The husband and wife that own this U-Haul were so sweet and the shop was clean. I would totally rent from them again!
TERI H. on
Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!
Vanessa L. on
Wonderful staff. Continue the great work and excelling in satisfaction.
anthony j. on
Alot honestly... cant get ahold of the location when you call. You dont do a walk around i got a new trailer it was bent in a few places had to take the time to take pictures to be sure i was covered. Lied about the gas level. Charged me to fill the tank back up to 3/4 but it was filled i even explained and showed pics to the guy i dropped off with still overcharged me. At this point i wont use them again
JAMES E. on
No problems
David W. on
The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.
Ghassan S. on
The people in the Austin location were very nice and helpful but I will never recommend Uhaul after the experience I had in phoenix.
Tiffany G. on
We had a great experience. The staff was very friendly and professional.
Michelle J. on
These guys were amazing!
Harsh N. on
Very helpful staff that are willing to work with the customer to make the stressful job of moving less stressful. For example, I ended up keeping the truck for about 28 hours but they only charged me for 1 day and I had to keep some rental furniture pads for a couple days before I could return them but they did not charge me extra for that. Very highly recommended.
STACEY F. on
The lady who helped me was great!
Thomas M. on
Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process
John A. on
The Hawks are great. Professional and efficient. Nice work.
Thomas C. on
Great staff, well maintained, excellent 20+years on this site
Cheryl Q. on
The trailer I reserved online was not at the location, but the staff found a smaller one for me that we were able to work with and gave me a discount.
Guy L. on
You could not find a nicer person than the the one who handled our transactions.
Robert M. on
Thank for everything.
Matt F. on
Nothing
David W. on
No improvement necessary. This location has the friendliest, most knowledgeable employees in the U-Haul business. Great experience!
lee s. on
Best U-Haul I’ve ever used
ROBERT G. on
Ha ha, lower the rental rate !!
Christina B. on
The gentleman was extremely helpful, polite and friendly. I was able to complete the process quickly and efficiently. It was a very pleasant experience during a time that was a happy time for my son, his girlfriend, and his twin boys.
Walter R. on
This location provided excellent staff service. The staff explained the rental process well and were very quick and efficient.
Patricia S. on
the staff were efficient and helpful backing the trailer for me
William F. on
Loved the online rental option. made it so easy!!
Dirk E. on
Great service and friendly people to work with. Easy on and off 620 since they have a dedicated traffic light. Will rent from them again.
Steve G. on
Nothing , it was all great
Sadie I. on
The staff was awesome what a great experience
Jonathan F. on
My UBox was supposed to be available for me to unload on Sunday 5/5/19. It was delivered to a different location in the city and I was never informed. I had to make multiple phone calls and have to it relocated to the correct location and it was available on 5/7/19. I was also not notified after it was delivered which I was told I would be.
Jane M. on
Long - run the manager did the right thing -
Jane M. on
kind of out of the way for me - others not so much. Plenty of clean storage. ONE elevator for entire building- turn around areas, common drives very lacking.
Charles H. on
Ian provided very friendly customer service which made me feel better after my initial reservation was changed. I would recommend the 620 location to others.
jimi s. on
Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀
Darrell M. on
Nothing, service was excellent.
JULIA L. on
Secure place.
Arwa O. on
Rod was the most helpful person I have ever worked with Arjan provided great customer service over the phone, he was very clear and our expectations were met st check out Congratulations on such s great team Arwa
Todd W. on
smooth as silk ... thank you
TERI H. on
Steve and Nicole were very helpful and professional.
Carolyn B. on
Very nice staff and very reasonable prices.
laura b. on
I changed drop off locations for my rental because I did not want to drive an hour to return to the location I was given. The gentleman who greeted me was very helpful and proficient at his job. He did ask me why my trailer was hooked up to my car the way it was and said he had never seen that before. More professional, thorough and customer oriented experience than reservations and pick up.
pam j. on
Very nice people, very nice facility and excellent over-all experience.
Subbalakshmy V. on
Nothing really. It was easy to book. Had to say too many No thank yous, but it was good.
Dane S. on
Kimbra and her husband run a great U-Haul location. Super friendly. They provide military discounts. Location is easy to get into and out of.
FRIEDA S. on
No additional comments.
Galen W. on
He was very courteous and professional.
Burdette m. on
All employed were very helpful and friendly.
Harry S. on
Nothing
corinna r. on
Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊
stephen c. on
in and out.... nice !!!!
Lisa G. on
They were really patient with my difficult move!
Daniel R. on
These staff here was extremely nice, swift, and helpful!
theresa g. on
We had a great experience except for they were having trouble with your new system. It took longer to figure out. We really enjoyed the management.They were very friendly.
Zachary T. on
Arjun is a BOSS. Don't mess with this guy. The brunette lady manager is silly. lulz.
Davey Y. on
Radaven was very courteous and timely.
ANDREW F. on
Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !
Angelina U. on
Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents
ericka j. on
Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.
Nancy C. on
I have used the facility several times and they never disappoint
Scott J. on
Staff was always frienndly, helpful, and informative, clean facility!!!
BOB M. on
Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.
Nichole B. on
Everytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you
Naomi R. on
dunno
Nicholas W. on
very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.
Sandra S. on
We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!
mason s. on
Thanks
Amy G. on
Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!
Varun V. on
The staff was very helpful.
David H. on
Nice facility with good staff
LUCY R. on
I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul
Janet R. on
Everyone went out of their way to be helpful. Very pleased.
ERIC O. on
Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.
mason s. on
Very quick and easy and great service
Jena H. on
Very great experience! The staff was amazing!
Sashi R. on
Nice facility and very friendly staff.
NANCY T. on
I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you
Yolanda P. on
Great service and appreciate the time spent to provide me the right space.
Mitzi J. on
Most helpful business I've ever dealt with. Super friendly!
PAULETTE B. on
We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!
Luis L. on
Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.
JANET J. on
The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.
Todd M. on
Steven was VERY accomodating!