Customer Reviews for U-Haul Moving & Storage at Hwy 620

Worker at the desk this Sunday afternoon was efficient and courteous. Excellent experience

Quick, clear communication, service with a smile. Just what I was hoping for!

I didn’t like the dolley and bag of blankets being in the way.

The pick up and drop off went without any problems. We frequently use this location, so it’s our natural first choice. Thanks again!

Owners and help were super

The staff were amazingly kind and helpful!

Always very friendly

Very nice, helpful. Great customer service!

All the staff and especially Steven were helpful, positive, and patient.

Nothing!

These people are the best. Thank you!

Nothing to improve. Just keep doing what you do so well. THanks.

AMAZING STAFF!! I received the best customer service from this location. They answered all my questions and concerns in a polite and professional manner. I also asked them for assistance with future bookings and they were happy to help. Definitely my favorite U-Haul in the Austin/Cedar Park area!

Absolutely nothing everyone that works at this location is an example of what customer service really is. I will continue to go to this location for any upcoming moving plans in the future.

Great all year around

Very positive experience!

People were nice and helpful

Customer for life experience!!! Im oldschool- and I gotta say the general manager at this uhaul location renewed my faith in still being able to find good people with great customer service skills. I'd travel out of my way just do do business with good people like this!!! Thanks John!

Overall an excellent experience!

Always great service

So great! Moved in the rain and we were thankful for the awning by the elevator!. Clean facility, well kept always.

Great team! Will definitely come back for my next move need.

the parking lot is alittle funky to get in and out of to drop off a trailer

Im a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good products

I would like to not be charge for an extra day when I returned the truck on time. Also i would like to be given a safe truck. The truck that was given to me had bad breaks and the alignment was off causing me to struggle with my move. I am not satisfied and I was simply scared for my life. Thank god I paid for insurance.

Steve was great! He was professional and kind. A little pricey but got the job done.

Nothing customer service is excellent

Excellent service and good tips from management to help make it easy.

Professional and efficient.

Excellently run place with helpful staff, ready to get you moving in your vehicle.

Best location in Austin. Very reliable, friendly, and professional staff.

Great service. I called and reserved a truck literally 2 hours before I needed it. Quick pick up and quick check out. Thanx

I missed the auto option of adjusting the side mirrors.i is not easy to adjust the passenger mirror. In the past, I rented a Ford van and it had the auto adjustment option. Too bad Chevy's van did not have it.

Friendly, efficient and overall the type of transaction I would hope for.

A nice and friendly customer service when I rented a trailer.

I was greeted with a smile from the moment I walked in. The person who assisted me with my rental was very friendly and patient with me as I had several questions and needs. Will definitely be referring anyone who needs a truck/van rental in the future and will be the first place that I call when in need again.

The truck was fine the location was fine. The mobile check-in was actually quite a bit slower than just walking in the store. Did not like that part at all. But the rest of the experience was just fine!

Great staff, awesome service

There was a sign at this location advising us to park our rented UHaul and wait for a staff member to approach us. After waiting 10 minutes while we watched several different individuals performing their duties, we went inside the building to secure assistance in our return. It did not seem like there were any other clients present. We were happy that the Drop Off did not take too long after we got in touch with a staff member, and that no extra charges were suggested at the Drop Off location.

By far, the BEST Customer Service we have ever experienced! Steven Hawks and his team run a professional, courteous, clean business, and go out of their way to explain contracts, answer questions, and ensure customer satisfaction....absolutely outstanding!

We cannot express how AWESOME our experience was here at this location!!! We chose this location because of the picture of Steve and Kimbra on the site. They seemed like your Mom and Pop who care and take the time to create that safe environment for the customer. We were RIGHT ON! From the second we stepped foot in the place, we were welcomed, they answered on the FIRST RING! Other places no response! Steve took the time to educate us on our 26' Uhaul and car transport which was super scary to us as we had never hauled a vehicle - much less 900 miles to Colorado! He took the time and helped us hook our car up and the entire time I kept feeling like as if it was my dad helping me off to college for the first time. Taking the time, taking the care and educating us on the safety features and anything we needed to know - he gave us their information in case anything happened to us along the way - we just felt like it was our parents caring for their kiddos sending them off to a far away place and what they would do to make sure everything went well. That's the kind of experience you are going to have here! TOTALLY recommend this location above and beyond any other place in Austin! Thank you Steve and Kimbra - we arrived safely and all in tact to Colorado! we love you and thank you that you were the ones to send us off to our new lives in CO - we WILL stay in touch! Michelle and Abraham Lopez

Awesome people and a great experience in a trying situation.

Thanks a bunch. I will use U-haul again. This location was super.

Best location in Austin,

Great customer service!

They came through for me in a pinch and I was very happy with my experience!

There Awesome and super helpful

The staff is absolutely wonderful!! They are so friendly and listen your needs. This is my second rental and will definitely return to this location in the future. They have made my moves very easy and stress free. Great location all around. :) :) :)

The woman who checked me in was absolutely wonderful: professional, competent, and committed to customer satisfaction; very best experience that I've had renting a vehicle!

We love this U-Haul! Always use them

Fantastic crew !! Thank you

Everything was great, the price was little bit high.

well organized and fully-stocked store. trucks are clean and easier to drive than they probably should be, as I drove them comfortably with near-zero experiences driving anything that large. In store customer support was 100% and beyond my even my expectations. Hold time on the customer support line was a little long but not awful. I had a hard time finding my reservation number when needed. I ordered online and didn't find that number in the emails, which would have been a time-saver twice. Thank you for being part of my move. I will be back for the next one.

the gentleman that made my reservation at the location not the friendliest guy ever but the person who got me the truck when it was due did the paperwork then was extremely friendly professional. Was told the truck was full drove the truck 23 miles it took 6 gallons to fill up make sense of that one I got screwed by U-Haul. I would really appreciate it if someone from U-Haul could explain to me why I had to put that much fuel in a truck that was full supposedly the gauge read full when I check it. It took that much gas for 23 miles feels like you all pulled one over on me. Also the airbag light was on when I took the truck, also look like someone drove through oil with the truck when I picked it up

Excelente servicio

Kimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.

I've never had an issue with my ID because I've rented a couple of times in last year. Arjun was nice on the phone setting up my reservation, but when I got there to pick up a truck, he was not understanding. I had to go back 3x to finally rent one with a friend. When I called the 183 location I usually go to, they said I shouldn't have any issue and that's the one I'll go back to. 620 was really close to me but it ended up so frustrating.

Staff is awesome!

The manager on duty, Clifton, made the entire process easy, and he was knowledgeable and courteous!

The check in process using the app was much slower than I would have expected. The return using the app was much smoother.

The owners of this location were great. So friendly and helpful. I’ll be using this location whenever I need to Rene a truck.

Arjun was very friendly and professional. Excellent customer service!

Had a storage room for 12 years without a problem

People are very very friendly

The folks at the 620 storage are the best I have encountered in the business. Thank you !!!

Very good storage unit. It helped us out while moving.

Excellent experience with no issues!

Steve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia

Great experience

very nice

Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!

No problems

The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.

Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process

Great staff, well maintained, excellent 20+years on this site

Long - run the manager did the right thing -

Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀

Secure place.

No additional comments.

He was very courteous and professional.

Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊

They were really patient with my difficult move!

Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !

Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents

Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.

I have used the facility several times and they never disappoint

Staff was always frienndly, helpful, and informative, clean facility!!!

Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.

Everytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you

dunno

very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.

We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!

Thanks

Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!

The staff was very helpful.

Nice facility with good staff

I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul

Everyone went out of their way to be helpful. Very pleased.

Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.

Very quick and easy and great service

Very great experience! The staff was amazing!

Nice facility and very friendly staff.

I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you

Great service and appreciate the time spent to provide me the right space.

Most helpful business I've ever dealt with. Super friendly!

We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!

Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.

The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.

Steven was VERY accomodating!