Customer did not leave a comment.MERION W.
Customer Reviews for U-Haul Moving & Storage at Hwy 620
Austin, TX 78726
(Just South of Anderson Mill Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee at location was ver hard to understand.Mohamed K.
Customer did not leave a comment.REBECA C.
Customer did not leave a comment.LAQUITA W.
Great customer help and assistance. Will definitely make this my preferred locationGaetan P.
Customer did not leave a comment.Zuri S. | Overall Experience
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.HIEU H.
True professionalism with great customer service! Always so kind and respectful with clean beautiful vans at my disposal!STEVEN L.
Great customer service and clean location. Unfortunately the truck I rented has a fowl smell.Alfonso M.
Customer did not leave a comment.James G.
It was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.Brian M. | Online Move In
Customer did not leave a comment.Mas O. | Overall Experience
The manager Steve is awesome , helpful and kind .TINA W. | First Impressions
nothing the people were all very nice and helpful.Robert M.
Todo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100%Marcela R. | Overall Experience
This U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that’s how they made me feel.Heide B. | Overall Experience
Kimbra was lovely and very helpful. Thank you!Jonathan M.
Customer did not leave a comment.Julio A.
Customer did not leave a comment.Laurie H.
When movers didn't come through for me y'all did, thanks for saving my bacon!James R.
I got there and had a mobile pick up. It was my first mobile pick up so I didnt know what to do and when I asked the guy just said do it on your phone and thats it I had to ask so where do I get the key from? And all he said was theres a little box to open to get the key and I had no idea where the box was. Another guy came and helped but the first guy, a young guy, didnt really help muchJose S.
Customer did not leave a comment.STEVEN GLEN B.
Customer did not leave a comment.James G.
Friendly staff and excellent customer serviceDarren M.
Very pleasant to deal with this location! Will go out of my way to rent from them in the future for sure.DONNA M.
The staff and equipment is 2nd to none.. I'm very happy with the service there.. Im a longtime repeat customer and I'll always recommend to family and friends.Jimi S.
Great customer service!RAYMOND M.
Great customer service!! Very friendly staffJennifer C.
Customer did not leave a comment.MICHAEL S.
The owner was amazing and friendly. The staff was very knowledgeable. Of all the U-haul's I've used in the past this one was by far the best.Andrea L.
Really appreciate the staff, every interaction was a positive experience. I would definitely use this facility in the future and recommend to friends. Thank you!Brett N. | Overall Experience
Customer did not leave a comment.Jeremy N.
Customer did not leave a comment.CLINTON G.
Very friendlyRodolfo R.
Customer did not leave a comment.Ann K.
Customer did not leave a comment.Sharon A.
Management team and staff were friendly and knowledgeable. Little to no wait time and trucks were spotless.Matthew H.
Polite, attentive & helpful staff. They explained me how to secure and remove the trailer from my SUV. They also accept after hours drop off.Sujit G.
Customer did not leave a comment.Frank K.
The truck smelled badJohnathan A.
Customer did not leave a comment.Ross C. | First Impressions
Steve is awesome. He and his crew are professional and honest.Anthony C. | Overall Experience
Steve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.ED M. | First Impressions
Customer did not leave a comment.WANDA L. | Overall Experience
Great people to talk with and work with. Thanks guysFrank S. | Overall Experience
Absolutely helpful staff! Thank you Steve for your great personalityKeisha S.
The owner Steve was very friendly. The associate that was helping was amazing. I wasn’t sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.Andrea L. | First Impressions
Customer did not leave a comment.Tara G. | Overall Experience
Thank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.Leslie C. | First Impressions
Kim and Steve are very Professional that's why I go there instead of the one down the street from meGuadalupe O.
Customer did not leave a comment.Deja H.
Customer did not leave a comment.PAUL MICHAEL M.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Peter R. | Overall Experience
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.James H.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Christopher G.
I'm a 50 year old woman who had never driven anything but a car. I was able to drive the truck with no issues. The extra mirrors leave no blind spots. The truck was easy to pack, with all of the necessities. I highly recommend this U-Haul.Lisa D.
The truck I was given would not break correctly when I would apply the breaks. Instead it felt like the transmission was slipping and it would accelerate. 3 times I almost got into an accident because of this. I informed the guy when returning the truck. This should not be on the road period. Such a safety hazard on the road. Unacceptable.Timothy G.
The staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!Laura B. | First Impressions
Nothing, this location has always been very professional in every way. Fantastic service!!!RICHARD M.
Customer did not leave a comment.Kerry B.
The woman who helped me had an â€œOwnerâ€ badge on and she was absolutely wonderful. Will happily rent from the same location again.Joshua G.
Customer did not leave a comment.Krystal D.
The employee at this location was very helpful.REZA G.
Customer did not leave a comment.BARBARA R.
Easy check-in and check-out!KATE M.
Nothing really, you guys are good in serving your customers.Gomer S.
Self check-in and out, seemed like too many hoops to go thru, next time will go to counter for both. Windshield looked like was swabbed with not the cleanest brush, no washer fluid in washer tank to clean or else didn't work for me.Darrell D.
Customer did not leave a comment.Diosvani G. | Overall Experience
very easy processsreeharsha S.
The entire process from booking to move in was flawless.Faith I. | Overall Experience
Pick and drop off process was streamlined.Faith I.
My only complaint is that I was penalized for my secondary contactee's past debt with U-haul in Dallas. Made the pick up stressful and an hour long process before we could figure out the issue. Was nightmarish, as I had packers waiting at my resident for a whole hour. It was MY order on MY card. Should not have been an issue. But, Mr. Steve was wonderful. He was calm, knowledgeable and a very professional. I recommend this location in the future.VALENCIA L.
Customer did not leave a comment.Tim R. | Overall Experience
Process for contactless pick up needs some work - too cumbersome. Team at this location was great.Richard P.
The owners of this Uhaul set the example of how a business should run. They were punctual, friendly, and went above and beyond to make my experience great. I will recommend to friends and family.Dustin D.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Domingo S.
Dispatch went smooth and quick, no problemsSteve H.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.James A.
Great friendly service. Manager there was excellent.GANESH K.
Cliff's interaction with my daughter was horrible. He also wasn't wearing his mask appropriately. It was not fitting and was hanging off his nose. The other gentleman was super helpful. His name escapes me at the moment.MIA J.
I was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.JULIAN M. | First Impressions
Customer did not leave a comment.Jeffrey R. | First Impressions
Customer did not leave a comment.Emma T.
Customer did not leave a comment.Patrick H.
All of the staff were friendly and helpful.brendan C.
Keep being as efficient as alwaysLYNDIA G.
Awesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!Dilworth s. | Overall Experience
The facility was the cleanest storage I have ever used. The ladies were always friendly.Gary L. | Overall Experience
Over the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.Charlotte H. | Overall Experience
Nice job..thank you..SIMEON H.
Customer did not leave a comment.MICHAEL B.
Great customer service!Raymond M.
Very professional and service oriented.STEVEN W. | Overall Experience
Great service!alan E.
I don't know what the heck you guys have been doing the last 15 years, but it was all worth it. I had a string of very bad UHaul rental experiences in the early 2000's while in college (losing reservations, not having the right truck, long wait times). This was like working with a completely different company. 10/10! The only thing that I felt was not apparent was that I needed to provide an alternate contact who needed to be contacted via phone. I rented the truck at 6a, so it was a pain to have family called by your rep at 6a. This would have been nice to know ahead of time, but perhaps it was clear and I missed it in the how to video.Evan P.
David was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.Christina B. | First Impressions
Customer did not leave a comment.Habib R.
I would suggest having a light on the speedometer even though the headlight is on the speedometer portion is dark and it's very hard for you to check the current speed, gasoline, or even mileage. I would suggest having lights at the back of the trunk as well.ABILASH S.
Nothing. Great job by all - especially Scott!Dorothy H.
Their customer service is amazing. The lady was really nice and accommodating. In the evening there was a guy that called to ask how my move was going and checking to see if I would have the truck back before their next reservation was scheduled to come in. I recommend this location to everyone.Kimberly P.
Could not adjust side mirrors on truck for better viewing.Arnie J.
My experience with this U-Haul business was excellent from start to finish. I had to re-schedule my truck rental date and had no problem with the rescheduling and having the needed truck/equipment available at the same time of day and same pick up location. I was even able to use a box dolly at no extra charge. The truck (20 foot) was clean, with dolly and furniture blankets included. It was an excellent rental experience.Theodore S.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Kayla H.
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Maria A.
Great having a dolly and blankets on the truck available to use if needed. Great experience overall and very friendly personnel.Randal H.
Outstanding service! I used the online check-in and the staff was very helpful when I had questions. Clean and convenient! I would highly recommend U-Haul and this location!Debra G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Stuart S.
Very good experience..Thank you!MICHAEL KALANE W.
Steve and the staff was so helpful and made me feel like one of their family. Glad I made this choiceSteven G. | First Impressions
Customer did not leave a comment.Telisa V.
Great location. I lost my keys in the truck and they kept it for me. Was able to pick up the keys next day without any hassle.Krishna S.
Great experience. Steve and Kim were a delight to work with.Don O.
Blown away by the owners. Kind, prompt, efficient, polite, left nothing to be desired. Thank you for a top notch experience.AARON F.
Steven runs a wonderful shop. Outstanding customer service.BRIAN W.
The gentleman that assisted me on pickup was very helpful as well as understanding. He also provided a tip for the trailer that, while I knew and understood fundamentally, his tip made it a lot simpler to visualize and use. I've used U-haul many times over the years, this was by far the best and quickest transaction I've had.Ryan O.
The app approval to get a truck is a very lengthy process it would've been easier just to check in at the desk this is not a ding on the particular store but general corporate U-Haul your app is not managed correctly it takes long wait times for people to respond in the contact number thing is kind of dumbCharles P.
Both managers were friendly, helpful and accommodating. Facility is top-notch!Keith E. | First Impressions
Customer did not leave a comment.kassan k. | Overall Experience
Very friendly staff, were able to accommodate our needs quickly.Mary S. | First Impressions
Great friendly people.PETER C. | First Impressions
Better parking needed. More move in carts neededKristen D. | Online Move In
Kim and Steve are awesomeKraig S. | First Impressions
This is the best run uhaul operation I’ve ever used!Stuart B. | First Impressions
Customer did not leave a comment.Jeffrey D. | First Impressions
The manager was very informative and helpful.Heide B. | First Impressions
Great staff.ROGER P. | First Impressions
It was all great at this location.Chris C. | Overall Experience
The onsite property managers were awesome to deal with... quick and easy! Really nice people!Stu B. | First Impressions
Steven Hawks made this a VERY easy process. I will definitely recommend to others.Charlotte H. | First Impressions
Customer did not leave a comment.James S. | Online Move In
This is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.Norman G. | Overall Experience
Our experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.KATHRYN P. | Overall Experience
Steven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.Rene A. | Overall Experience
Top rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!PETER T. | Overall Experience
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.JAMES G. | Overall Experience
GREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.Chris C. | First Impressions
Customer did not leave a comment.Thomas C. | Overall Experience
Customer did not leave a comment.Philip S. | First Impressions
Customer did not leave a comment.Victoria W. | Overall Experience
Customer did not leave a comment.Crystal G. | Overall Experience
First of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.Maria S. | Overall Experience
This Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! I highly recommend them! You will not be disappointed.Erica J. | Overall Experience
Customer did not leave a comment.Kevin F. | Overall Experience
Awesome group of folks handling the business here.Caesar R. | First Impressions
All the staff and especially Steven were helpful, positive, and patient.paul g. | Overall Experience
These people are the best. Thank you!Frank S. | First Impressions
Great all year aroundsylvester w. | Overall Experience
People were nice and helpfulShanna K. | First Impressions
Im a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good productsRaymond B. | Overall Experience
Excellent service and good tips from management to help make it easy.Raymond B. | First Impressions
Friendly, efficient and overall the type of transaction I would hope for.James B. | First Impressions
There Awesome and super helpfulAngela H. | First Impressions
Kimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.BARRY W. | Overall Experience
Staff is awesome!robert s. | First Impressions
Arjun was very friendly and professional. Excellent customer service!Carol B. | First Impressions
Had a storage room for 12 years without a problemDIANA B. | Overall Experience
People are very very friendlyGetu B. | Overall Experience
The folks at the 620 storage are the best I have encountered in the business. Thank you !!!Charles L. | First Impressions
Very good storage unit. It helped us out while moving.CHARLES B. | Overall Experience
Excellent experience with no issues!cassandra d. | Overall Experience
Steve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. MalkiaMALKIA R. | First Impressions
Great experienceBrett F. | Overall Experience
very niceMaria S. | First Impressions
Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!TERI H. | Overall Experience
No problemsJAMES E. | Overall Experience
The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.David W. | Overall Experience
Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move processThomas M. | First Impressions
Great staff, well maintained, excellent 20+years on this siteThomas C. | Overall Experience
Long - run the manager did the right thing -Jane M. | First Impressions
Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀jimi s. | Overall Experience
Secure place.JULIA L. | Overall Experience
No additional comments.FRIEDA S. | Overall Experience
He was very courteous and professional.Galen W. | First Impressions
Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊corinna r. | First Impressions
They were really patient with my difficult move!Lisa G. | First Impressions
Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !ANDREW F. | Overall Experience
Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodentsAngelina U. | Overall Experience
Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.Erica J. | First Impressions
I have used the facility several times and they never disappointNancy C. | Overall Experience
Staff was always frienndly, helpful, and informative, clean facility!!!Scott J. | Overall Experience
Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.BOB M. | Overall Experience
Everytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank youNichole B. | Overall Experience
dunnoNaomi R. | Overall Experience
very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.Nicholas W. | Overall Experience
We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!Sandra S. | Overall Experience
Thanksmason s. | Overall Experience
Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!Amy G. | Reservation
The staff was very helpful.Varun V. | Overall Experience
Nice facility with good staffDavid H. | Overall Experience
I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaulLUCY R. | Overall Experience
Everyone went out of their way to be helpful. Very pleased.Janet R. | Overall Experience
Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.ERIC O. | Overall Experience
Very quick and easy and great servicemason s. | Reservation
Very great experience! The staff was amazing!Jena H. | Overall Experience
Nice facility and very friendly staff.Sashi R. | Overall Experience
I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on youNANCY T. | Reservation
Great service and appreciate the time spent to provide me the right space.Yolanda P. | Reservation
Most helpful business I've ever dealt with. Super friendly!Mitzi J. | Overall Experience
We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!PAULETTE B. | Overall Experience
Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.Luis L. | Overall Experience
The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.JANET J. | Overall Experience
Steven was VERY accomodating!Todd M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!