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MERION W.Customer Reviews for U-Haul Moving & Storage at Hwy 620
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee at location was ver hard to understand.
Mohamed K.Great customer help and assistance. Will definitely make this my preferred location
Gaetan P.True professionalism with great customer service! Always so kind and respectful with clean beautiful vans at my disposal!
STEVEN L.Great customer service and clean location. Unfortunately the truck I rented has a fowl smell.
Alfonso M.It was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.
Brian M. | Online Move InThe manager Steve is awesome , helpful and kind .
TINA W. | First Impressionsnothing the people were all very nice and helpful.
Robert M.Todo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100%
Marcela R. | Overall ExperienceThis U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that’s how they made me feel.
Heide B. | Overall ExperienceKimbra was lovely and very helpful. Thank you!
Jonathan M.When movers didn't come through for me y'all did, thanks for saving my bacon!
James R.I got there and had a mobile pick up. It was my first mobile pick up so I didnt know what to do and when I asked the guy just said do it on your phone and thats it I had to ask so where do I get the key from? And all he said was theres a little box to open to get the key and I had no idea where the box was. Another guy came and helped but the first guy, a young guy, didnt really help much
Jose S.Friendly staff and excellent customer service
Darren M.Very pleasant to deal with this location! Will go out of my way to rent from them in the future for sure.
DONNA M.The staff and equipment is 2nd to none.. I'm very happy with the service there.. Im a longtime repeat customer and I'll always recommend to family and friends.
Jimi S.Great customer service!
RAYMOND M.Great customer service!! Very friendly staff
Jennifer C.The owner was amazing and friendly. The staff was very knowledgeable. Of all the U-haul's I've used in the past this one was by far the best.
Andrea L.Really appreciate the staff, every interaction was a positive experience. I would definitely use this facility in the future and recommend to friends. Thank you!
Brett N. | Overall ExperienceVery friendly
Rodolfo R.Management team and staff were friendly and knowledgeable. Little to no wait time and trucks were spotless.
Matthew H.Polite, attentive & helpful staff. They explained me how to secure and remove the trailer from my SUV. They also accept after hours drop off.
Sujit G.The truck smelled bad
Johnathan A.Steve is awesome. He and his crew are professional and honest.
Anthony C. | Overall ExperienceSteve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.
ED M. | First ImpressionsGreat people to talk with and work with. Thanks guys
Frank S. | Overall ExperienceAbsolutely helpful staff! Thank you Steve for your great personality
Keisha S.The owner Steve was very friendly. The associate that was helping was amazing. I wasn’t sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.
Andrea L. | First ImpressionsThank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.
Leslie C. | First ImpressionsKim and Steve are very Professional that's why I go there instead of the one down the street from me
Guadalupe O.I'm a 50 year old woman who had never driven anything but a car. I was able to drive the truck with no issues. The extra mirrors leave no blind spots. The truck was easy to pack, with all of the necessities. I highly recommend this U-Haul.
Lisa D.The truck I was given would not break correctly when I would apply the breaks. Instead it felt like the transmission was slipping and it would accelerate. 3 times I almost got into an accident because of this. I informed the guy when returning the truck. This should not be on the road period. Such a safety hazard on the road. Unacceptable.
Timothy G.The staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!
Laura B. | First ImpressionsNothing, this location has always been very professional in every way. Fantastic service!!!
RICHARD M.The woman who helped me had an “Owner†badge on and she was absolutely wonderful. Will happily rent from the same location again.
Joshua G.The employee at this location was very helpful.
REZA G.Easy check-in and check-out!
KATE M.Nothing really, you guys are good in serving your customers.
Gomer S.Self check-in and out, seemed like too many hoops to go thru, next time will go to counter for both. Windshield looked like was swabbed with not the cleanest brush, no washer fluid in washer tank to clean or else didn't work for me.
Darrell D.very easy process
sreeharsha S.The entire process from booking to move in was flawless.
Faith I. | Overall ExperiencePick and drop off process was streamlined.
Faith I.My only complaint is that I was penalized for my secondary contactee's past debt with U-haul in Dallas. Made the pick up stressful and an hour long process before we could figure out the issue. Was nightmarish, as I had packers waiting at my resident for a whole hour. It was MY order on MY card. Should not have been an issue. But, Mr. Steve was wonderful. He was calm, knowledgeable and a very professional. I recommend this location in the future.
VALENCIA L.Process for contactless pick up needs some work - too cumbersome. Team at this location was great.
Richard P.The owners of this Uhaul set the example of how a business should run. They were punctual, friendly, and went above and beyond to make my experience great. I will recommend to friends and family.
Dustin D.Dispatch went smooth and quick, no problems
Steve H.Great friendly service. Manager there was excellent.
GANESH K.Cliff's interaction with my daughter was horrible. He also wasn't wearing his mask appropriately. It was not fitting and was hanging off his nose. The other gentleman was super helpful. His name escapes me at the moment.
MIA J.I was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.
JULIAN M. | First ImpressionsAll of the staff were friendly and helpful.
brendan C.Keep being as efficient as always
LYNDIA G.Awesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!
Dilworth s. | Overall ExperienceThe facility was the cleanest storage I have ever used. The ladies were always friendly.
Gary L. | Overall ExperienceOver the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.
Charlotte H. | Overall ExperienceNice job..thank you..
SIMEON H.Great customer service!
Raymond M.Very professional and service oriented.
STEVEN W. | Overall ExperienceGreat service!
alan E.I don't know what the heck you guys have been doing the last 15 years, but it was all worth it. I had a string of very bad UHaul rental experiences in the early 2000's while in college (losing reservations, not having the right truck, long wait times). This was like working with a completely different company. 10/10! The only thing that I felt was not apparent was that I needed to provide an alternate contact who needed to be contacted via phone. I rented the truck at 6a, so it was a pain to have family called by your rep at 6a. This would have been nice to know ahead of time, but perhaps it was clear and I missed it in the how to video.
Evan P.David was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.
Christina B. | First ImpressionsI would suggest having a light on the speedometer even though the headlight is on the speedometer portion is dark and it's very hard for you to check the current speed, gasoline, or even mileage. I would suggest having lights at the back of the trunk as well.
ABILASH S.Nothing. Great job by all - especially Scott!
Dorothy H.Their customer service is amazing. The lady was really nice and accommodating. In the evening there was a guy that called to ask how my move was going and checking to see if I would have the truck back before their next reservation was scheduled to come in. I recommend this location to everyone.
Kimberly P.Could not adjust side mirrors on truck for better viewing.
Arnie J.My experience with this U-Haul business was excellent from start to finish. I had to re-schedule my truck rental date and had no problem with the rescheduling and having the needed truck/equipment available at the same time of day and same pick up location. I was even able to use a box dolly at no extra charge. The truck (20 foot) was clean, with dolly and furniture blankets included. It was an excellent rental experience.
Theodore S.Great having a dolly and blankets on the truck available to use if needed. Great experience overall and very friendly personnel.
Randal H.Outstanding service! I used the online check-in and the staff was very helpful when I had questions. Clean and convenient! I would highly recommend U-Haul and this location!
Debra G.Very good experience..Thank you!
MICHAEL KALANE W.Steve and the staff was so helpful and made me feel like one of their family. Glad I made this choice
Steven G. | First ImpressionsGreat location. I lost my keys in the truck and they kept it for me. Was able to pick up the keys next day without any hassle.
Krishna S.Great experience. Steve and Kim were a delight to work with.
Don O.Blown away by the owners. Kind, prompt, efficient, polite, left nothing to be desired. Thank you for a top notch experience.
AARON F.Steven runs a wonderful shop. Outstanding customer service.
BRIAN W.The gentleman that assisted me on pickup was very helpful as well as understanding. He also provided a tip for the trailer that, while I knew and understood fundamentally, his tip made it a lot simpler to visualize and use. I've used U-haul many times over the years, this was by far the best and quickest transaction I've had.
Ryan O.The app approval to get a truck is a very lengthy process it would've been easier just to check in at the desk this is not a ding on the particular store but general corporate U-Haul your app is not managed correctly it takes long wait times for people to respond in the contact number thing is kind of dumb
Charles P.Both managers were friendly, helpful and accommodating. Facility is top-notch!
Keith E. | First ImpressionsVery friendly staff, were able to accommodate our needs quickly.
Mary S. | First ImpressionsGreat friendly people.
PETER C. | First ImpressionsBetter parking needed. More move in carts needed
Kristen D. | Online Move InKim and Steve are awesome
Kraig S. | First ImpressionsThis is the best run uhaul operation I’ve ever used!
Stuart B. | First ImpressionsThe manager was very informative and helpful.
Heide B. | First ImpressionsGreat staff.
ROGER P. | First ImpressionsIt was all great at this location.
Chris C. | Overall ExperienceThe onsite property managers were awesome to deal with... quick and easy! Really nice people!
Stu B. | First ImpressionsSteven Hawks made this a VERY easy process. I will definitely recommend to others.
Charlotte H. | First ImpressionsThis is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.
Norman G. | Overall ExperienceOur experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.
KATHRYN P. | Overall ExperienceSteven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.
Rene A. | Overall ExperienceTop rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!
PETER T. | Overall ExperienceGREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.
Chris C. | First ImpressionsFirst of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.
Maria S. | Overall ExperienceThis Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! I highly recommend them! You will not be disappointed.
Erica J. | Overall ExperienceAwesome group of folks handling the business here.
Caesar R. | First ImpressionsAll the staff and especially Steven were helpful, positive, and patient.
paul g. | Overall ExperienceThese people are the best. Thank you!
Frank S. | First ImpressionsGreat all year around
sylvester w. | Overall ExperiencePeople were nice and helpful
Shanna K. | First ImpressionsIm a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good products
Raymond B. | Overall ExperienceExcellent service and good tips from management to help make it easy.
Raymond B. | First ImpressionsFriendly, efficient and overall the type of transaction I would hope for.
James B. | First ImpressionsThere Awesome and super helpful
Angela H. | First ImpressionsKimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.
BARRY W. | Overall ExperienceStaff is awesome!
robert s. | First ImpressionsArjun was very friendly and professional. Excellent customer service!
Carol B. | First ImpressionsHad a storage room for 12 years without a problem
DIANA B. | Overall ExperiencePeople are very very friendly
Getu B. | Overall ExperienceThe folks at the 620 storage are the best I have encountered in the business. Thank you !!!
Charles L. | First ImpressionsVery good storage unit. It helped us out while moving.
CHARLES B. | Overall ExperienceExcellent experience with no issues!
cassandra d. | Overall ExperienceSteve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia
MALKIA R. | First ImpressionsGreat experience
Brett F. | Overall Experiencevery nice
Maria S. | First ImpressionsSteve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!
TERI H. | Overall ExperienceNo problems
JAMES E. | Overall ExperienceThe staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.
David W. | Overall ExperienceSteven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process
Thomas M. | First ImpressionsGreat staff, well maintained, excellent 20+years on this site
Thomas C. | Overall ExperienceLong - run the manager did the right thing -
Jane M. | First ImpressionsNicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀
jimi s. | Overall ExperienceSecure place.
JULIA L. | Overall ExperienceNo additional comments.
FRIEDA S. | Overall ExperienceHe was very courteous and professional.
Galen W. | First ImpressionsRod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊
corinna r. | First ImpressionsThey were really patient with my difficult move!
Lisa G. | First ImpressionsSteve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !
ANDREW F. | Overall ExperienceFound rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents
Angelina U. | Overall ExperienceExceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.
Erica J. | First ImpressionsI have used the facility several times and they never disappoint
Nancy C. | Overall ExperienceStaff was always frienndly, helpful, and informative, clean facility!!!
Scott J. | Overall ExperienceStaff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.
BOB M. | Overall ExperienceEverytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you
Nichole B. | Overall Experiencedunno
Naomi R. | Overall Experiencevery helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.
Nicholas W. | Overall ExperienceWe had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!
Sandra S. | Overall ExperienceThanks
mason s. | Overall ExperienceStaff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!
Amy G. | ReservationThe staff was very helpful.
Varun V. | Overall ExperienceNice facility with good staff
David H. | Overall ExperienceI would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul
LUCY R. | Overall ExperienceEveryone went out of their way to be helpful. Very pleased.
Janet R. | Overall ExperienceAught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.
ERIC O. | Overall ExperienceVery quick and easy and great service
mason s. | ReservationVery great experience! The staff was amazing!
Jena H. | Overall ExperienceNice facility and very friendly staff.
Sashi R. | Overall ExperienceI have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you
NANCY T. | ReservationGreat service and appreciate the time spent to provide me the right space.
Yolanda P. | ReservationMost helpful business I've ever dealt with. Super friendly!
Mitzi J. | Overall ExperienceWe were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!
PAULETTE B. | Overall ExperienceSteven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.
Luis L. | Overall ExperienceThe Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.
JANET J. | Overall ExperienceSteven was VERY accomodating!
Todd M. | Overall Experience