Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped me had an “Owner†badge on and she was absolutely wonderful. Will happily rent from the same location again.
The employee at this location was very helpful.
Easy check-in and check-out!
Nothing really, you guys are good in serving your customers.
Self check-in and out, seemed like too many hoops to go thru, next time will go to counter for both. Windshield looked like was swabbed with not the cleanest brush, no washer fluid in washer tank to clean or else didn't work for me.
very easy process
The entire process from booking to move in was flawless.
Pick and drop off process was streamlined.
My only complaint is that I was penalized for my secondary contactee's past debt with U-haul in Dallas. Made the pick up stressful and an hour long process before we could figure out the issue. Was nightmarish, as I had packers waiting at my resident for a whole hour. It was MY order on MY card. Should not have been an issue. But, Mr. Steve was wonderful. He was calm, knowledgeable and a very professional. I recommend this location in the future.
Process for contactless pick up needs some work - too cumbersome. Team at this location was great.
The owners of this Uhaul set the example of how a business should run. They were punctual, friendly, and went above and beyond to make my experience great. I will recommend to friends and family.
Dispatch went smooth and quick, no problems
Great friendly service. Manager there was excellent.
Cliff's interaction with my daughter was horrible. He also wasn't wearing his mask appropriately. It was not fitting and was hanging off his nose. The other gentleman was super helpful. His name escapes me at the moment.
I was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.
All of the staff were friendly and helpful.
Keep being as efficient as always
Awesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!
The facility was the cleanest storage I have ever used. The ladies were always friendly.
Over the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.
Nice job..thank you..
Great customer service!
Very professional and service oriented.
Great service!
I don't know what the heck you guys have been doing the last 15 years, but it was all worth it. I had a string of very bad UHaul rental experiences in the early 2000's while in college (losing reservations, not having the right truck, long wait times). This was like working with a completely different company. 10/10! The only thing that I felt was not apparent was that I needed to provide an alternate contact who needed to be contacted via phone. I rented the truck at 6a, so it was a pain to have family called by your rep at 6a. This would have been nice to know ahead of time, but perhaps it was clear and I missed it in the how to video.
David was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.
I would suggest having a light on the speedometer even though the headlight is on the speedometer portion is dark and it's very hard for you to check the current speed, gasoline, or even mileage. I would suggest having lights at the back of the trunk as well.
Nothing. Great job by all - especially Scott!
Their customer service is amazing. The lady was really nice and accommodating. In the evening there was a guy that called to ask how my move was going and checking to see if I would have the truck back before their next reservation was scheduled to come in. I recommend this location to everyone.
Could not adjust side mirrors on truck for better viewing.
My experience with this U-Haul business was excellent from start to finish. I had to re-schedule my truck rental date and had no problem with the rescheduling and having the needed truck/equipment available at the same time of day and same pick up location. I was even able to use a box dolly at no extra charge. The truck (20 foot) was clean, with dolly and furniture blankets included. It was an excellent rental experience.
Great having a dolly and blankets on the truck available to use if needed. Great experience overall and very friendly personnel.
Outstanding service! I used the online check-in and the staff was very helpful when I had questions. Clean and convenient! I would highly recommend U-Haul and this location!
Very good experience..Thank you!
Steve and the staff was so helpful and made me feel like one of their family. Glad I made this choice
Great location. I lost my keys in the truck and they kept it for me. Was able to pick up the keys next day without any hassle.
Great experience. Steve and Kim were a delight to work with.
Blown away by the owners. Kind, prompt, efficient, polite, left nothing to be desired. Thank you for a top notch experience.
Steven runs a wonderful shop. Outstanding customer service.
The gentleman that assisted me on pickup was very helpful as well as understanding. He also provided a tip for the trailer that, while I knew and understood fundamentally, his tip made it a lot simpler to visualize and use. I've used U-haul many times over the years, this was by far the best and quickest transaction I've had.
The app approval to get a truck is a very lengthy process it would've been easier just to check in at the desk this is not a ding on the particular store but general corporate U-Haul your app is not managed correctly it takes long wait times for people to respond in the contact number thing is kind of dumb
Nothing it was a flawless experience.
The location for my pickup was changed without letting me know.
Most efficient and user friendly service in Austin, Texas.
Both managers were friendly, helpful and accommodating. Facility is top-notch!
Steve was great as was the rest of the staff. He also gave me a tip on how to better back up a trailer and it worked!
Thank you appreciate exceptional customer service
Nothing everything was fine! Mr. Hawk was very courteous! Thanks for everything!
It was a very good experience overall
All was great and the service were exceptional.
Great customer service. Clean and well Maintained vehicle
Everything was great!
Very friendly staff, were able to accommodate our needs quickly.
Great friendly people.
awesome
The Hawks are just an amazing couple - they raise the bar on customer satisfaction each and every time
Better parking needed. More move in carts needed
Nothing. Professional service. My best U-Haul experience ever.
Fantastic customer service! I used Steve and Kim's UHaul service for moving and storage. It was easy to do business with them. I used the contactless service for the initial move and was able to quickly get a truck and storage unit for moving out of my apartment. Instructions were clear and the process was very efficient. When it came time to move into my house, I set up the truck reservation in person. The staff was very friendly and helpful. I had a personal logistics issue, and it was easy to contact the staff and make additional arrangements. I will absolutely use the services of this location again!
Kim and Steve are awesome
very helpful staff
Clean, polite, professionally handled. The truck actually smelled great! Was in and out in a few minutes-no hiccups. Probably the best Uhaul I've been to.
Staff is wonderful-very friendly & knowledgeable.
This is a great location. We moved from Houston to Austin and didn't have a very good experience with Uhaul. We rented another close to our apartment and went to pick it up only to find out Uhaul had changed our reservation to this one. When we arrived Kimber was very friendly, understanding, and discounted our rental. Kimber went out of her way to serve us and she put a smile on our face! This store knows all about customer service. I believe Uhaul ought to feature Kimber and her husband on their next commercial add campaign and it would surely be a winner!
Store manager was AWESOME!
calling this process 'contactless' is deceptive and misleading.
All went well....thank you for that great service
When I was late the called the emergency number on file threatening my girlfriend. She was told that they were going to report it stolen by me and her. Now thats not how you get someone to return a truck
This is the best run uhaul operation I’ve ever used!
Staff very friendly, space and equipment very clean. Process very safe and efficient. Would definitely use this location again.
Very friendly and professional service
Very efficient when renting, true to their word and van in great condition!
Steve was very courteous, accommodating and very easy to work with. I would use this location's services again. Thank you
Impressed. Reserved truck for another date!!
The manager was very informative and helpful.
Great staff.
It was all great at this location.
The onsite property managers were awesome to deal with... quick and easy! Really nice people!
Steven Hawks made this a VERY easy process. I will definitely recommend to others.
This is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.
Our experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.
Steven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.
Top rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!
GREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.
First of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.
This Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! I highly recommend them! You will not be disappointed.
Awesome group of folks handling the business here.
All the staff and especially Steven were helpful, positive, and patient.
These people are the best. Thank you!
Great all year around
People were nice and helpful
Im a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good products
Excellent service and good tips from management to help make it easy.
Friendly, efficient and overall the type of transaction I would hope for.
There Awesome and super helpful
Kimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.
Staff is awesome!
Arjun was very friendly and professional. Excellent customer service!
Had a storage room for 12 years without a problem
People are very very friendly
The folks at the 620 storage are the best I have encountered in the business. Thank you !!!
Very good storage unit. It helped us out while moving.
Excellent experience with no issues!
Steve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia
Great experience
very nice
Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!
No problems
The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.
Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process
Great staff, well maintained, excellent 20+years on this site
Long - run the manager did the right thing -
Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀
Secure place.
No additional comments.
He was very courteous and professional.
Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊
They were really patient with my difficult move!
Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !
Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents
Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.
I have used the facility several times and they never disappoint
Staff was always frienndly, helpful, and informative, clean facility!!!
Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.
Everytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you
dunno
very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.
We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!
Thanks
Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!
The staff was very helpful.
Nice facility with good staff
I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul
Everyone went out of their way to be helpful. Very pleased.
Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.
Very quick and easy and great service
Very great experience! The staff was amazing!
Nice facility and very friendly staff.
I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you
Great service and appreciate the time spent to provide me the right space.
Most helpful business I've ever dealt with. Super friendly!
We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!
Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.
The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.
Steven was VERY accomodating!
