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HOYE DCustomer Reviews for U-Haul Moving & Storage at Hwy 620
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After picking up the uhaul and taking to load up, upon loading boxes I realized the inside of the truck was lined with ants. I had to spend the first hour cleaning out the ants and removing the items I had loaded to clean as well. On top of that, Monica at the location was very unprofessional. Extremely rude and didn’t want to help in anyway. She is a terrible look for that office, luckily the man that was there was very cool and understanding. Would definitely not recommend this location.
JASON DVery knowledgeable, helpful and kind, I would recommend to others!!!
KATHERINE LThe staff was extremely helpful, professional and courteous. Everything is clean inside and out. Our unit is nice and right by the elevator. The only issue we had was the AC was not working in our section so it was very very warm. It was over 93 degrees as shown on the indoor thermometer by the elevator. It made loading the 25’ unit less comfortable than it could’ve been with proper AC. The staff said they hoped to have it repaired over the weekend. We moved in on Monday so that’s another 5 days with no AC in climate controlled storage. Texas is hot! That was out of their control and I’m sure they are just having to wait on the repairman. I went ahead and gave 5 stars anyways. I’ll need another smaller unit for additional items later this week and I hope it’s already fixed. If not it’s going to be another uncomfortable unloading :/
Cheri D | First ImpressionsStaff is unknowledgeable and unhelpful. My mom called to make sure that I would be able to come in and switch my storage unit from a 10x10 to a 5x5, she was informed that I most definitely could without hassle. I went in and was immediately told by a different staff member than the one on the phone that “that wasn’t possible without my mom present”. I informed them my mom is currently across the country and I need it switched today. Why would we have been told I can do it originally? So I stood there frustrated trying to figure out what to do. Not a single helpful idea or any idea in fact was provided by either staff member. Finally I proposed the idea of me opening my own account and opening my own storage unit in order to switch, and they unhelpfully just said “you just can’t open one on your moms account”, so I had to repeat my alternative option again finally she agreed that it would work. I was told no 5x5s were available in climate controlled areas so I had to go with a 5x10. When in the process of switching to this 5x10 I noticed that I had to walk out of what seemed to be the “climate controlled area” and into a much hotter area, this is where my storage unit is located. I called the front desk and was assured it was climate controlled, I gave up and decided the fight was no longer worth it. I will need to store my stuff again next summer, but I will surely not be doing it here.
ALLY R | First Impressionsnull
MICHAEL BI had such a horrible time trying to get my truck. My initial appointment was canceled because I was late, which I understand, but when trying to reserve a new truck I kept hitting system issues where it would not go through. Also, the process to check out and check in a truck takes extremely long. If there was a way to make that whole thing not take as long, that would be greatly appreciated.
KEVIN MThis is our favorite Uhaul in the area
Christina Knull
TIMOTHY SPrice was bit too high for just 8 miles total.
ZACHARY Gnull
George WNothing. Steve was great
greg cnull
HEIDI Gbest customer service ever !
ANDREW FGreat customer service and A+++ experience!! Would use this location again!
Russell CSteve and his staff are very friendly and go above and beyond to accommodate your needs
Rasheed MGreat Customer Service
Dr Jnull
Terry CGreat experience, would definitely recommend and use again
Dylan Fnull
HOWARD Jnull
SERENE NExcellent customer service as always. I always chose this location because they are the nicest people with me. I appreciate their excellent service.Thank you
Adriana JExcellent and very friendly service.
YOUSSEF FGood service.
RALPH Bnull
EZEQUIEL SThe experience was very satisfying. Nothing to improve on
Jonathan TAlthough I have experiences with other locations & facilities, I’ve frequented this location most often for many moving trucks, storage & supplies, for over a decade now. Yeah. That happens. Steve & Kim & their staff are to be immensely commended for their helpfulness, professionalism, abilities & service to help facilitate a smoother transition in what can be stressful & uncertain circumstances. Quick, easy, & painless as it can be. Would, & have, recommended to anyone.
Jan S | First ImpressionsAbove and beyond service.
DIANN RI’ve always had a great experience at this facility and the staff is amazing and very helpful!!!!!
TRINETTE J | First ImpressionsGood service.
RALPH BAll employees so helpful and place clean
KRISTIE B | First ImpressionsAdd light in the parking area. The truck was located in a dark area.
Charles BExcellent customer service as always. I always chose this location because they are the nicest people with me. I appreciate their excellent service. Thank you
ADRIANA JExcellent and very friendly service.
YOUSSEF FWhat is this 19.50 charge on this uhaul?
CHANDRIKA WWorst experience with uhaul I’ve ever had!
Deanna TGreat experience, would definitely recommend and use again
DYLAN FEmployees were extremely helpful and the truck was clean.
MICHAEL BNone, staff was friendly and helpful. The manager even waived the fee for dropping back off at the same location even though I had planned to drop off elsewhere. Thanks so much!
ZACHRY RGreat Customer Service
JENNIFER REverything was great.
KEVIN SGreat customer service and A+++ experience!! Would use this location again!
RUSSELL CSteve and his staff are very friendly and go above and beyond to accommodate your needs
RASHEED MVery professional service as always! Thank you
Richard M | First Impressionsbest customer service ever !
ROHIT FThey worked very hard to make sure I was happy and ALSO WENT OUT OF THEIR WAY TO ACCOMMODATE ME. Great place to rent from.
Otis F | First ImpressionsNothing. Steve was great
GREGORY CThere amazing at this location
JEREMY P | Overall ExperiencePrice was bit too high for just 8 miles total.
ZACHARY GThis is our favorite Uhaul in the area
ROB KI had such a horrible time trying to get my truck. My initial appointment was canceled because I was late, which I understand, but when trying to reserve a new truck I kept hitting system issues where it would not go through. Also, the process to check out and check in a truck takes extremely long. If there was a way to make that whole thing not take as long, that would be greatly appreciated.
KEVIN MPrice much for me every thing else great .
ANGELA AFriendly helpful
DAVID P | First ImpressionsYou need to stock more dollys. We planned our reservation ahead of time and showed up and there were no dollys. That’s is really not acceptable. The movers we hired had one dolly but said it was very common for U-Haul to not have dolly’s. We hade 7 adults sharing a single dolly to unload a 4000sqft house. It took longer than it needed to beyond this.
CURTIS SJust wanted to say that the lady that works there whose name is Monica, was very friendly and helpful. She is exactly the type of person ot represent your company in a positive manner.
KATRINA GAccessibility was nice and the grounds stayed clean but the one issue I had was their prices are definitely on the higher end of the other that I called around for. I initially got the unit I had because they had the 1 month free from renting a truck from them but I am now at cube smart and I am paying less then half of what uhaul was charging.
charles b | Overall ExperienceThe staff was very helpful and friendly
BRENT B | First ImpressionsAmazing customer service an support…I appreciate you guys so much an your patience with me..you deserve the best
VERA Wi was impressed by the cleanliness of the bathroom, beside the professionalism of all the staff! a great location !
GIANMARCO B | Overall ExperienceVery easy process, pick up was easy and the attendant was super friendly, drop off was just as easy. Very good experience.
ALTON LWe moved from Yuma, Arizona to Austin, Texas. The 26 foot truck only had 1500 miles on it when we picked it up. We had issues with the apartment not being ready for move in when we got to Austin. U-haul was very helpful in allowing us to keep the truck a couple of extra days for a minimum charge. This flexibility was exactly what we needed to complete the move . Overall I would rate this as the best line experience I have ever had with a rental company! Thanks for all the help!!
Stephen RFast, super easy, great experience
David CI had a temperature controlled storage unit and thought it was perfect. Safe building, always locked and secure. Maintenance and office associates were always kind.
Breana C | Overall ExperienceThe lady i dealt with when picking up the Uhaul was very unprofessional , made me and my husband feel unwelcomed. Made the process very difficult. Will not be going back to this location for any of my moving needs.
CELESTE WThe staff at this location was highly professional and very service oriented! Thank you Chris!
TAMARA DNothing at all everything was perfect and convenient
ANTWAN PService was exemplary for pickup and return.
SHARON TMy mother-in-law just passed away and we needed to empty out her apartment. Katherine W. was very empathetic and helpful in making our rental process go smoothly in our fragile state. Thank you for all your help!
JAMES SQuick and easy rental! Great customer service every time!
MICHAEL SI would rate this location based on Chris. He had great customer service skills and went the extra mile to make the best experience. The lady I spoke with on this shift was the opposite.
JONATHAN SThe employee who helped to check us in with our reservation was excellent. Dropping office was very easy. Overall a very good experience.
KATHLEEN GI world recommend and use this facility again
TRINETTE J | Overall ExperienceExcellent customer service, unit was clean and everything I stored was in perfect condition when I moved out. Would definitely use again.
Gina B | Overall ExperienceNot a thing. I was more than satisfied with the service and wonderful employees who waited on us. Very helpful and professional. Will definitely use and recommend this U-Haul location in the future c
EDITH UStaff provided excellent customer service.
John K | Overall ExperienceAnd kathrine was a sweet as she could be .
PATRICIA RPicking up truck was easy and quick. Employees were great. I will definitely use this location for all my u haul needs
LAURIE GThe team is always awesome. I enjoy my business partnership with them to help run my event smoothly.
MISSY BThe staff at this location are the kindest, most helpful people that I have encountered, not just at a U-Haul, but they would be at the top of the list in customer service in any industry. Katherine, Anna and Steve went above and beyond to make sure my experience was smooth and memorable. I never write reviews. I was so impressed with this group that I just had to. Do not hesitate to book a vehicle or use the facilities at this location.
DAVID SMultiple miscommunications when setting up in person, no matter how many times I went over what I needed I had to re-reserve a unit at the last minute. App was super buggy, and I had to input my information and photos 5 times.
Elizabeth B | Online Move InThere were a few mix ups with equipment, but the excellent rating is from the service and attitude of those at this location who made it right in a timely manner. I’d use them again.
WILLIAM MNothing. service was quick to check in and out. Friendly sevice
KAREN WEverything was fantastic
GENEVA TVery helpful and willing to work with you!!
Angela L | Overall ExperienceA thief manager and a thief employee took my stuff yesterday.
Hilal M | Overall ExperienceSteve, Kim and all the staff were outstanding to work with. Always pleasant, friendly and very clean facility. Would highly recommend!
RICHARD S | Overall ExperienceKathryn was thorough and accommodating. She showed me the the actual storage unit and explained the process re: gates and access. Note: Please adjust start date to August 15, as requested, even though I was there on August 14 to get paperwork done ahead of time. Thank you!
Coy J | First ImpressionsMoved on an extremely hot and humid day. The office tenant gave us waters and was lenient on time, which allowed us extra time to take breaks and prevent heat stroke. The staff at Uhaul is always efficient and professional. Online or Mobil check ins make it quick and painless.
Breana C | Online Move InAnna is amazing.
LUIS V | First ImpressionsI come back here because the owners are dependable folks who always have good people working for them.
CAESAR R | First ImpressionsMr and Mrs Hawk do an excellent management job…they are an asset to your company.
GARY G | Overall ExperienceThe staff was super helpful when I couldn’t locate my unit. Also helpful when I needed to upgrade to a bigger unit
Michelle P | Online Move InGreat customer service. Very professional and helpful.
John K | First ImpressionsI have been a customer for about 10 years and always appreciate the staff at this facility..
Janis B | Overall ExperienceThe facility and staff were supreme all the way around. If I need storage in the city of Austin that definitely will be the location I will use.
Timothy J | Overall ExperienceAmazing people And so helpful ❤️
David C | Overall Experiencethanks
Ruben M | Overall ExperienceMs Katherine’s energy was wonderfully contagious, it was my first time getting a storage unit, but she made me feel comfortable and made the process easier than I could ever imagine!
jonothan m | First ImpressionsGreat people thanks for the help
Ruben M | First ImpressionsThe rent for a 10x15 unit is $245. I found the same unit with the same amenities for $100. The fact that UHaul would overcharge by SO much is ridiculous.
Tricia M | First ImpressionsAnna displayed wonderful customer service and clear guidance and instructions. I was very pleased with the facility as well.
Robyn W | Online Move InShe was GREAT!
Vincent A | First ImpressionsEspecially manager Steve is an asset for the company he does whatever to help Great Experience💪
MOHAMMAD W | Overall ExperienceOn the day that we moved out there was a strong odor of garbage permeating the floor that our unit was on. But that's the only problem , ever.
KENYA S | Overall ExperienceOnly disappointment was that in order to receive a free month, you had to rent a one-way U-Haul rental. This was not clear on the U-Haul app.
WALTER S | First ImpressionsGood service and very polite customer service
Gendry T | First ImpressionsI was sad to let my unit go. If I ever need storage again, this is the place to go. Great staff, great owner.
Lisa Z | Overall ExperienceMy family and friends use this location because the staff and faculty are inviting, professional, and friendly. They’re helpful and courteous.
Christina B | Online Move InKatherine was really helpful in getting me set up with a truck and storage unit. She walked me through all the steps necessary and it was a seamless process. Thank you so much for all the help!
Rene V | First ImpressionsThe AC didn’t work for two months, everytime I wanted to go into my office I had to call the manager because my clicker didn’t work.
noe r | Overall ExperienceThis place is 5 Star The people are 5 Star This place will go beyond and above They gave me every chance possible to get my belongings, I just was in a bad place and couldn’t I have no complaints against them, great people
Tommie C | Overall ExperienceBest Managed facility in Austin. 👍
lucille F | Overall ExperienceSteve holds a unit for our business needs every holiday season. We rely on his location, and he goes out of his way to accommodate us each year. We will keep coming back!
UPS J | First ImpressionsSteven and Team were phenomenal! Many thanks!! Jeff.
JEFFREY V | Overall ExperienceOut standing. Beyond expectation.
KAREL Z | Overall ExperienceOwners were very welcoming and family oriented. If i need a storage again, this is the place i will be returning to.
Tung N | Overall ExperienceMoney Miss Catherine with a k was super nice and had a couple laughs with her. Really nice clean place.
Charles S | First ImpressionsThe whole staff was excellent. We ran into a slight problem in the beginning due to online booking and the Kathy and Kim jumped into action and solved it. They showed me my options, and we actually found a better unit for my needs. They were amazing, friendly and definitely one reason I will recommend this place.
Christopher M | First ImpressionsKathy is amazing. Fantastic person always willing to help.
Jefferson S | Overall ExperienceI just want to say, I’m I little disappointed with the 25$ parking place’s management. I waited 6 months to get one and 2 months after I finally get one I’m asked to move out of it because of needing to get more u-haul trucks and parking for them. Well , this is all well and good but for one thing . You see, I was told everyone that had one of those spaces , had move out by June 1. But upon of my storage space on August 8, there was still people in some of the spots. Talk about special privileges!!!
ROBERT B | Overall ExperienceSteve is a wonderful manager!!! I have rented there at this location for 20 plus years!!!! I just added a 3rd unit and never have had any complaints!
CHRISTINE M | First ImpressionsThe staff were very helpful and accommodating.
ARNOLD S | First ImpressionsEverywhere else where I’ve had storage would have access to the storage unit until 11:00 pm or later
LISA L | First Impressions.
JEREMY J | First ImpressionsIt’s a nice facility, with really friendly and helpful staff.
SHAWN S | Overall ExperienceThe staff are amazing and very helpful
Sandra H | First ImpressionsThe lady that helped us was amazing
David C | First ImpressionsSteve was very helpful during a difficult and stressful time. We really appreciated his assistance.
GISELLE P | Overall ExperienceAll storage prices have increased so that I cannot afford to choose U-haul storage in the Austin area.
Becky R | Overall ExperienceSteve the manager,Is the best customer i ever had 10 star to him
Carlos G | Overall ExperienceKatherine was the best! Very helpful, thorough and pleasant to work with!
LOLITA M | First ImpressionsThank yall so much!!! Yall were very helpful and understanding.
RICHARD G | First ImpressionsMs. Katherine was amazing! She was very helpful and kind!! Lovely team!!
Elizabeth B | First ImpressionsThank you so much. Best ever
Georges W | First ImpressionsEverything was great except for billing. I had several issues over 10 months with your management timely processing checks from Charles Schwab. I was always worried every month whether you received my payment. It got so bad I had to send my payment for the 14th on the 3rd to make sure it was received. Sometimes that didn’t help and received emails asking for the payment anyway. Otherwise, the facility was great.
Alan K | Overall ExperienceSteve was great. Very nice to work with. Definitely would recommend u haul
Melissa K | First ImpressionsYes nice stay was only there for 1 year but very convenient and clean -shout to you Mr Steven thanks take care Sonya.
Sonya M | Overall ExperienceOnly issue that I had was that I reserved the unit online with a special for first month free with truck rental but they did not have the space listed on my reservation and did not honor the online special
Tammie C | Overall ExperienceI’m 60 years old and I have used U hauls in Tx, Ohio, Tennessee and this by far has been the best place and the friendliest and most helpful.
Tommie C | First ImpressionsThank you for everything, I really enjoyed doing business with you. Best, Bashak
basak i | Overall ExperienceI had unit for 18 years.
A H | Overall ExperienceThe employees were totally awesome. I’ve never been to a Uhaul facility storage unit with people so happy and outgoing especially the woman there. I don’t know her name she was very kind to me. She has blonde hair. Just wanted to say thank you very much U-Haul for the awesome company. Thanks again.
KENNETH B | Overall ExperienceKatherine Walker helped us throughout this entire experience. She is the only reason we chose to do business with UHaul. We came in and had no idea how the process worked. She was patient, friendly, and answered any and all questions we had. We are so grateful for her wonderful customer service. Katherine is the absolute best! Give that woman a raise or a big bonus! God bless her beautiful soul!
CAROLYN H | First ImpressionsBeat Uhaul storage and rentals in the country! Steve is a Great leader and his tenants and employees Love him! I would definitely only choose this location even if it’s inconvenient!
Steven D | Overall ExperienceSteve and the staff at UHaul were excellent. The only reason for moving out is because I relocated to New Braunfels and it was about 1.5 hours from the house to the storage facility.
Pat E | Overall ExperienceThe manager here is awesome. He seems to treat his employees really well. Chris helped me with my unit and with fixing a problem with my clicker, and he was friendly and helpful.
KARMEN T | First ImpressionsThe staff here is amazing!! Every was super sweet, patient and helpful!
Carolyn S | First ImpressionsKim and Steve are Awesome!!!! This is the Best Uhaul in Austin!!!!
Katherine W | First ImpressionsKatherine was so professional and helpful. She was very patient with me finding the right size storage with the right location. Truly made what was suppose to be a stressful process very calm and satisfying.
Brandalynn H | First ImpressionsThe staff at the ahual were very helpful and informative.
Alejandra B | Online Move InThe staff is great, very friendly and informative. I've leased, multiple units in the past. Thanks
Ron R | Overall ExperienceSteve and Cliff are friendly and efficient. They meet my businesses’ needs year after year. I’ll keep going back!
UPS J | First ImpressionsThe staff at this location were very friendly and helpful. Thanks!!
Kameron H | Overall ExperienceThank you, We are looking forward to using our storage. Best, Bashak Ilhan
basak i | First ImpressionsSteve was very nice and easy to work with!
Amanda A | Overall ExperienceBest storage company I have experienced number 1 out of 9 other companies
Kenneth C | Overall ExperienceSteve was amazing over the 6 years I used their facility. The rest of the staff was as well, but he always went out of his way to say hello and make sure I had everything I needed. He is good people and has a great attitude.
KESA W | Overall ExperienceAny time we had an issue the staff was always helpful.
Jaime J | Overall ExperienceFrom beginning to end this was an amazing experience! The staff are professional and understanding of your storage needs. I would recommend anyone to this facility and will return to this location if I ever need another storage unit in the future. It is 100% 5 stars 🌟!
Sarah M | Overall ExperienceMy garage door was often hard to lift or close, also there wasn’t a light in there and I had to put one in myself, people who rented out storage space for office space often blocked my garage entrance, while moving one person had to hold door up or we rigged it with a pole. The owner never replied to any emails after complaint was filed he said he would investigate it and that’s it. Never got a credit nor reimbursed me any money. Another manager from another area tried to get me some type of help for me but it didn’t happen.
TELISA O | Overall ExperienceSteve is not an employee he is an ASSETT to the company man with integrity dignity and very helpful..they dont make em like that no more
MOHAMMAD W | First ImpressionsSteve and his crew go above and beyond!
Jerica S | Overall ExperienceThe best place in Texas!! Steve and Linda are the best managers ever!!! You doing need to look anywhere else if you need storage or a uhaul!! Thank you for always being there to help when I needed it.
Joy H | Overall Experience👍👍👍👍
DARREL S | First ImpressionsThe team did great!
MARLON W | First ImpressionsFriendly and helpful beyond expectations. Made a stressful move day less so. Really went above and beyond to make everything as smooth as possible.
John C | First ImpressionsExcellent service
SANDRA A | Overall ExperienceThe most professional and fare rental agreement I found in NW Austin. No monkey business, just fare, honest and reliable treatment.
MARTIN a | Overall ExperienceKindest people ever so very helpful. Hard to deal from out of town which added the third party, but they never missed a beat. Best experience I've had with storage. THANK YOU!
Chris J | Overall ExperienceGood place 👍
Ron R | Online Move InThanks for your attention to my needs and making it easy
Juannetta B | First ImpressionsI have rented trucks a number of times from this location. I stored some of my household goods for almost a year. I bought quite a few moving boxes, paper, tape etc. In that period of time I got to know Kim and Steve and the staff. They are wonderful people to work with and to get to know. I believe I am done with moving in my life but I will continue to brag about these folks.
Tim C | Overall ExperienceI believe the dimensions were misrepresented. I wanted a space that was 5x5x5. I was given a 3x8 space with a small door, certainly not big enough to put my items into the space. I therefore wasted half of my day and ended up canceling the rental.
Nicolas C | Online Move InThe service was professional, friendly, and enjoyable. One of the best customer service experiences ever.
Douglas P | First ImpressionsThe owners Steve & Kim Hawkes went above and beyond, to make my storage experience a success.
Katherine W | Overall ExperienceSteve and Kim have been absolutely amazing, helping us thru a very difficult time. I recommend them to anyone in the Austin area that needs a U-Haul or a storage facility. Thank you Steve and Kim
JOHN R | Overall ExperienceThis facility is very well managed.
Ron H | Overall Experience620 moving and storage was great. UNFORTUNATELY UHAUL initially booked me into a facility with NO VACANCIES. And a few days before move had to SCRAMBLE to find a place. 620 moving and storage steeped up and got me a unit
TRUMAN C | Overall ExperienceI have stored my items at many different storage units and the Austin area for the last 20 years. I have to say this has been my best experience with a storage company. And not only because it was U-Haul but because of the staff. Steve and Catherine and everybody else did everything possible to make my move in and move out as smooth as possible. I encountered some challenges that were beyond my control during the move out and they totally accommodated me. Other places would not have done that. They kind of became my family. I highly recommend this storage and plan on using them again in the future. The personal touch that I got made all the difference. I wish all businesses treated you as good as this place does. Thank you guys so much.
Roxanne M | Overall ExperienceSteve and Kimbra are fabulous and always there with a smile ready to help I’m anyway
Kelly S | Overall ExperienceEmployees were very helpful, friendly, courteous, and assessable when needed.
Nadine S | Overall ExperienceThe service is outstanding...The staff went above and beyond to make sure all of my needs were met. 👍
Michael C | First ImpressionsThe kindest lady helped me out, I believe her name was Kim, she was amazing and definitely deserves a raise.
Sevyn C | First ImpressionsI highly recommend this storage facility. One of the cleanest I've used. Incredibly helpful and friendly owners.
Dustin M | Overall ExperienceThe manager was super friendly and super helpful. I wasn’t able to access my unit at first. But then we were able to the young lady on site. She was able to allow access to my unit, she even added 24/7 access. I was grateful
Stephanie G | First ImpressionsGreat staff. friendly, and understanding.
Eric B | Overall ExperienceExcept for using Google maps the address comes up in a big field they need to fix their Google maps in safari maps because the facility is 4 miles away from field otherwise great storage I recommend it to everyone nice and clean friendly people
KENNETH B | First ImpressionsI would give 10 out of 5 stars for Katherine and James at the Anderson Mill location. They were amazing, and we’ll definitely be leaving a 5star Google review!
Megan G | First ImpressionsPlease keep being amazing. I appreciate everything you have done for me. From my first move in 2017 till yesterday, your my favorite facility.
Joel T | First ImpressionsI had a storage unit at this facility for five years. During this time, my unit was burglarized, with many valuables stolen. While the manager endeavored to be as helpful as possible, the theft made me question safety and security measures, and expedited my move-out process.
ANDRE` M | Overall ExperienceThis was a great facility. Steve and the others were always friendly and professional. I would definitely rent from this location again should the need ever arise. They get a gold star from us!!!
Debbie W | Overall ExperienceVery good service, really liked the management team
Susan H | Overall ExperienceThe manager, Steve, was efficient, knowledgeable, and helpful.
Thomas F | First ImpressionsThe gate entrance box should be set back about six feet. In order to gain entrance you have to get out of your vehicle, walk up to the box and scan your card, then walk back to your vehicle to drive in. That is very inconvenient.
Sean B | Online Move InMr. Steven Hawks was professional, polite and extremely helpful and understanding! Cannot thank him and his staff enough!!!
Steve W | Overall ExperienceConvenience, excellent service, moving carts, and no issues. I highly recommend using this location. DJ
Debbie J | Overall ExperienceHad a great experience with this uhaul facility. The owner and staff are excellent! Will definitely use them in the future. Thanks
Mel K | First ImpressionsEmployee very helpful, courteous, friendly and very thoughtful.
Nadine S | First ImpressionsVery friendly and helpful staff
Gail N | First ImpressionsI’m a returning customer who originally walked in years ago. I come back to this location because everyone is so helpful, professional, and friendly. I’m so thankful for all of the people working at this location. Great selection of personality and professionalism.
Christina B | First ImpressionsGreat service, clean location , very friendly staff. Very satisfied with the experience.
Sean S | Overall ExperienceThe facilities, hours and personnel were absolutely the best. Between storage and truck rental, I could not have asked for more.
DAVID A | Overall ExperienceAmazing staff. Just moved from AZ and they helped us with our challenges and helped our anxiety level go down. Thank u!
Corina T | Online Move InThe staff was very polite, friendly and helpful. The manager was exceptional and went above and beyond to accommodate us.
MICHELLE W | First ImpressionsThe staff was awesome and very informative. Thank you V. Richardson
Valerie R | Overall ExperienceVery professional; very safe!
SHARIFFA E | Overall ExperienceI absolutely love the family vibe that this business has. Your customer service is excellent and you keep your facility clean and safe. I am a woman and I have spent many times alone in the storage area and always felt safe. I would absolutely recommend your storage business to anyone!
Carol B | Overall ExperienceGreat people to work with...pleasant, helpful, and organized. The facility are easy to access and well lit and well maintained.
wendy a | Overall ExperienceWe contracted moving help at an agreed price. The movers up barged us 200 bucks to move a safe. They took longer then needed …5 hours instead of 4 because they moved slowly. Asked for an additional 475 dollars plus a tip. Argued with me and wouldn’t leave. They wanted over 1100 u me when it was all said and done for 5 hours of work. 200 an hour! -100 an hour a piece! Must have doctorate degrees. Total rip off. Never again!!!
RICK M | First ImpressionsExcelente servicio y excelente personal
Jorman M | First ImpressionsGreat service from start to finish.
ROBERT W | Overall ExperienceWonderfully friendly owners and staff
Ron H | First ImpressionsDavid and Kim were very friendly and competent!
GEORGE G | First ImpressionsTHANKSSSSSSSSSSSSSSSSSS
Gloria E | Overall ExperienceStaff is extremely helpful. I could not be happier.
Peter V | First ImpressionsSteve was great. I would rent here again and recommend to my friends.
Stanley B | Overall ExperienceSteve and his crew do an awesome job. Very friendly, helpful and professional. The facility is very clean and well maintained.
ED M | Overall ExperienceMuchas Gracias!!!!!!!!!!!
Gloria E | First ImpressionsGreat place and good people!
Marcelle C | Overall ExperienceSteve the Mgr at 620 and Andersen Mill location is awesome !!!!! AWESOME!!!!! Iv rented from Steve before I’m telling all my friends to go see Steve . He’s kind , friendly and even though I was a wreck he made me feel better by being calm
TINA W | Overall ExperienceSteven Hawks always provides SUPERB Customer Service!!!
Bruce S | Overall ExperienceI have had my storage there for 5 years and everyone has been great from phone call questions to in person interaction.
CHARLES B | Overall ExperienceBooking was great, very easy, and the unit was clean and move in ready. However there is only 1 elevator to get the the second floor and 4 other people were all trying to use the elevator to get to their storage units, so I had to use the stairs until a spot open. This made thing way more difficult and it took far longer. Also the website was not working so dropping off the uhaul it shows we we were another day late when we got the truck their before the cutoff.
Ryan P | Online Move InIt was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.
Brian M | Online Move InThe manager Steve is awesome , helpful and kind .
TINA W | First ImpressionsTodo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100%
Marcela R | Overall ExperienceThis U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that’s how they made me feel.
Heide B | Overall ExperienceReally appreciate the staff, every interaction was a positive experience. I would definitely use this facility in the future and recommend to friends. Thank you!
Brett N | Overall ExperienceSteve is awesome. He and his crew are professional and honest.
Anthony C | Overall ExperienceSteve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.
ED M | First ImpressionsGreat people to talk with and work with. Thanks guys
Frank S | Overall ExperienceThe owner Steve was very friendly. The associate that was helping was amazing. I wasn’t sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.
Eric B | First ImpressionsThank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.
Leslie C | First ImpressionsThe staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!
Laura B | First ImpressionsThe entire process from booking to move in was flawless.
Faith I | Overall ExperienceI was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.
JULIAN M | First ImpressionsAwesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!
Dilworth s | Overall ExperienceThe facility was the cleanest storage I have ever used. The ladies were always friendly.
Gary L | Overall ExperienceOver the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.
Charlotte H | Overall ExperienceVery professional and service oriented.
STEVEN W | Overall ExperienceDavid was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.
Christina B | First ImpressionsSteve and the staff was so helpful and made me feel like one of their family. Glad I made this choice
Steven G | First ImpressionsBoth managers were friendly, helpful and accommodating. Facility is top-notch!
Keith E | First ImpressionsVery friendly staff, were able to accommodate our needs quickly.
Mary S | First ImpressionsGreat friendly people.
PETER C | First ImpressionsBetter parking needed. More move in carts needed
Kristen D | Online Move InKim and Steve are awesome
Kraig S | First ImpressionsThis is the best run uhaul operation I’ve ever used!
Stuart B | First ImpressionsThe manager was very informative and helpful.
Heide B | First ImpressionsGreat staff.
ROGER P | First ImpressionsIt was all great at this location.
Chris C | Overall ExperienceThe onsite property managers were awesome to deal with... quick and easy! Really nice people!
Stu B | First ImpressionsSteven Hawks made this a VERY easy process. I will definitely recommend to others.
Charlotte H | First ImpressionsThis is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.
Norman G | Overall ExperienceOur experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.
KATHRYN P | Overall ExperienceSteven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.
Rene A | Overall ExperienceTop rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!
PETER T | Overall ExperienceGREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.
Chris C | First ImpressionsFirst of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.
Maria S | Overall ExperienceThis Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! I highly recommend them! You will not be disappointed.
Erica N | Overall ExperienceAwesome group of folks handling the business here.
Caesar R | First ImpressionsAll the staff and especially Steven were helpful, positive, and patient.
paul g | Overall ExperienceThese people are the best. Thank you!
Frank S | First ImpressionsGreat all year around
sylvester w | Overall ExperiencePeople were nice and helpful
Shanna K | First ImpressionsIm a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good products
Raymond B | Overall ExperienceExcellent service and good tips from management to help make it easy.
Raymond B | First ImpressionsFriendly, efficient and overall the type of transaction I would hope for.
James B | First ImpressionsThere Awesome and super helpful
Angela H | First ImpressionsKimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.
BARRY W | Overall ExperienceStaff is awesome!
robert s | First ImpressionsArjun was very friendly and professional. Excellent customer service!
Carol B | First ImpressionsHad a storage room for 12 years without a problem
DIANA B | Overall ExperiencePeople are very very friendly
Getu B | Overall ExperienceThe folks at the 620 storage are the best I have encountered in the business. Thank you !!!
Charles L | First ImpressionsVery good storage unit. It helped us out while moving.
CHARLES B | Overall ExperienceExcellent experience with no issues!
cassandra d | Overall ExperienceSteve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia
MALKIA R | First ImpressionsGreat experience
Brett F | Overall Experiencevery nice
Maria S | First ImpressionsSteve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!
TERI H | Overall ExperienceNo problems
JAMES E | Overall ExperienceThe staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.
David W | Overall ExperienceSteven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process
Thomas M | First ImpressionsGreat staff, well maintained, excellent 20+years on this site
Thomas C | Overall ExperienceLong - run the manager did the right thing -
Jane M | First ImpressionsNicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀
jimi s | Overall ExperienceSecure place.
JULIA L | Overall ExperienceNo additional comments.
FRIEDA S | Overall ExperienceHe was very courteous and professional.
Galen W | First ImpressionsRod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊
Ross V | First ImpressionsThey were really patient with my difficult move!
Lisa G | First ImpressionsSteve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !
ANDREW F | Overall ExperienceFound rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents
Angelina U | Overall ExperienceExceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.
Erica N | First ImpressionsI have used the facility several times and they never disappoint
Nancy C | Overall ExperienceStaff was always frienndly, helpful, and informative, clean facility!!!
Scott J | Overall ExperienceStaff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.
BOB M | Overall ExperienceEverytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you
Nichole B | Overall Experiencedunno
Naomi R | Overall Experiencevery helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.
Nicholas W | Overall ExperienceWe had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!
Sandra S | Overall ExperienceThanks
mason s | Overall ExperienceStaff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!
Amy G | ReservationThe staff was very helpful.
Varun V | Overall ExperienceNice facility with good staff
David H | Overall ExperienceI would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul
LUCY R | Overall ExperienceEveryone went out of their way to be helpful. Very pleased.
Janet R | Overall ExperienceAught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.
ERIC O | Overall ExperienceVery quick and easy and great service
mason s | ReservationVery great experience! The staff was amazing!
Jena H | Overall ExperienceNice facility and very friendly staff.
SASHI R | Overall ExperienceI have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you
NANCY T | ReservationGreat service and appreciate the time spent to provide me the right space.
Yolanda P | ReservationMost helpful business I've ever dealt with. Super friendly!
Mitzi J | Overall ExperienceWe were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!
PAULETTE B | Overall ExperienceSteven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.
Luis L | Overall ExperienceThe Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.
JANET J | Overall ExperienceSteven was VERY accomodating!
Todd M | Overall Experience