Customer Reviews for U-Haul Moving & Storage at I-26

1,185 reviews

3754 Fernandina Rd   Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

(803) 798-4414

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(803) 798-4414

3754 Fernandina Rd
Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience.

ZELLA H. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Lawayne S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtnie S.  |  Overall Experience 
Rating:
3.0

My reservation was for Broad River Rd. When I arrived, I was told it was transferred to Fernandina Rd. None of the card info was at Fernandina, so I had to contact my grandson to get his info again. I gave it to the desk clerk. He had to refresh his computer⁸, so I had to call my grandson again to get his info. It was a hassel!

JOHN M. 
Rating:
3.0

My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.

Kara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLADDY C. 
Rating:
5.0

Customer did not leave a comment.

BETTY E. 
Rating:
5.0

Nothing

HENRY J. 
Rating:
5.0

The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.

Ava L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanika b.  |  First Impressions 
Rating:
1.0

Shortages in the radio Would not pull a HIII at all Need a alinement all over the road

DELPHINE S. 
Rating:
4.0

Customer did not leave a comment.

LATORI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara V. 
Rating:
3.0

I been gone long before 9/29

Carlton A.  |  Overall Experience 
Rating:
3.0

The staff is great, trucks are clean. Pricing sucks. $19.95 + mileage turned into $77, for a pickup. I could have rented a truck from Enterprise for the day for that amount. I know it's technically not “misleading” as the “fine print after the asterisk explains this”, but why advertise as $19.95 when it's only that much if you don't actually drive it at all? Also had to leave my credit card with the desk attendant as “policy” for a local rental because I don't have a military ID or passport? Never had to do this before either.

Amber V. 
Rating:
1.0

Your policy of copying my driver license and then holding my car registration as collateral is ridiculous. That gives you all the information you need to steal my identity and even sell my car online. When your employee asked for my registration or passport to hold while I had the van, I was shocked. That can't even be legal. Then he wanted the name and phone number of a second contact. So I gave him a made up number and name. Way too much of my private information just to drive a van for a couple of hours. Also, you charge 89 cents a mile and then expect me to pay for gas too. And you make me pay for mileage up front when who knows how many miles they are going. This is a horrible and unethical way to do business. I will never, ever be your customer (victim) again.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Frankie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

U-Haul is the BEST.

SRINIVAS B. 
Rating:
3.0

Better customer experience -- young guy at the counter mumbled during our entire conversation...

NEAL T. 
Rating:
5.0

Happy customer

DERICK S. 
Rating:
5.0

There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost

Keri K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUREEN F. 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Carol D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tierra R. 
Rating:
5.0

Customer did not leave a comment.

VANN D. 
Rating:
5.0

Sylvester was great, polite and knowledgeable.

BEVERLY S.  |  Overall Experience 
Rating:
5.0

Breanna was great to work with - very helpful! Great customer experience at this location.

JESSICA B. 
Rating:
5.0

I've used uhaul numerous times. Great company!

JUNE R. 
Rating:
4.0

Would like to have 1st. Floor

JAMES H.  |  First Impressions 
Rating:
1.0

We were inaccurately charged. The truck was dirty in the cab and back too. We swept it prior to returning it and gas was at 1/2 a tank, but they claimed it was at or near 1/4 tank. Also truck pick up was at one location and moved last minute without notice. Had to drive out of way to pick up truck and then was of course still charged for mileage from new location to residence. Original location was 3 miles from house and where we had to pick it up was 15min away. All of this seems off and we will not be back. We were charged double what we were supposed to be charged and they had so many fees attached. So that's fine that will be the last time your company overcharges us. We will not be back and will notify anyone who is moving to also use another company. This was the worst experience we have ever had and we have been using Uhaul for years, but again you want to charge us $300 when we were supposed to be charged $150 then we will not be back.

BRITTEN S. 
Rating:
5.0

Great experience!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
3.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

We were charged for another day after I called and asked for an extension. I was told I could bring the truck back when we were done no later then close of business and we couldn't be charged.

KRISTIN H. 
Rating:
1.0

I usually don't have a problem at all when I rent a vehicle from Uhaul, but I did this time! Right after I walked in, I was sort of greeted with a bit of an attitude. Then, there wasn't really much small talk or how are you today? Nothing! I really felt unwelcomed by Breanna...I was also told that I would need to leave a passport or my vehicle registration with her while I rented the Uhaul Pick Up Truck! I was like, my son- in-law will be driving my vehicle so he's going to need that on him. I also told her I no longer have a valid passport...I asked her if there was anything else I could leave with her...for the assurance! 🤔 Like having my debit Mastercard on file wasn't enough! 👎👎👎 Anyway, she mentioned that she would be able to hold a valid credit card until I brought their vehicle back. 🤔 After handing it to her, I noticed a form attached to the plastic shield window in front of me. I began to read about the assurance policy. It did mention that the location I was renting from required assurance from ccustomers, but here's the thing...on that form it mentioned about 5 other things that could be given for assurance other than a credit card, passport, or vehicle registration! On the form it also mentioned that a residential lease agreement could be used. When I said, "oh...it says here that I can use my lease also. She told me "no because that's just a piece of paper!!!" 😳😳😳 I said, well it says right here on the form that it would be a valid form of meaningful assurance! She still said, no." So I took a screenshot of the form to follow up with that later! Overall, it was a pretty cool experience at this location, but excellent customer service is really important to me and it just wasn't shown...

THERESA C. 
Rating:
4.0

I was a little worried, because reaching someone to close out was hard. I’m not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.

Valvita D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
4.0

Communication/Listening

THEODORE S. 
Rating:
5.0

Quick and easy process. All questions I asked where answered and well explained. First time renting a uhaul and will definitely return if needed!

CHAMPAYNE S. 
Rating:
3.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

This was my second rental and fixing to do a third and final move this month. Both times I had excellent customer service from two different gentlemen. Very courteous and fast!

BRENDA S. 
Rating:
5.0

n/a

ANTHONY N. 
Rating:
5.0

Perfect experience. Rented a pickup for 1 day and 200 miles to run down to Augusta to grab some furniture. The wife was with me, so reliability was super important. The truck was flawless. Thank you for the great experience.

JAMES W. 
Rating:
4.0

Product availability is different online than in store for pick up

Andrew S. 
Rating:
5.0

Breanna and her team were very helpful! They were flexible when my plans changed at the last minute - will definitely rent from this location again!

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Super great experience

Gary P.  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating, plus I loved the fact that there was an elevator.

BEVERLY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aureia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

bri s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Super easy and friendly service

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
1.0

Don't rent equipment you don't have absolute trash service. Never again

Wonduante W. 
Rating:
3.0

The truck I had reserved 5 days before I needed it had been given away to another customer and I was given a truck in which the air conditioning didn't work. No other trucks were available. I am a good customer (8 trucks rented in six months), and have never had this problem before, but this was very frustrating.

Gary L. 
Rating:
1.0

Overcharged me, I'll never use this service again!! EVER.

Nakia Y. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Fast and friendly service

MELINDA M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

I couldn't ask for any better service!

Kathy S.  |  First Impressions 
Rating:
5.0

Everyone was great and made things easy for me. One thing was that they had to call an emergency contact to get confirmation and I felt that was unnecessary. Me giving the phone number should've been enough. Other than that everything was great.

OMAR M. 
Rating:
5.0

Great service and mike at this location is awesome .

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

NEISHIH B. 
Rating:
5.0

Customer did not leave a comment.

MARGO O. 
Rating:
1.0

Customer did not leave a comment.

Lisa L. 
Rating:
2.0

I showed the customer service rep the receipt, and I took a picture of the gage. Every time I rent from uhaul they always add on some kind of additional fee, or say one thing but do another. Promise this will be the last time I use them ever.

DESHAMENIQUE D. 
Rating:
5.0

Customer did not leave a comment.

MARCOS M. 
Rating:
5.0

Excellent customer service

Shekita W. 
Rating:
1.0

My entire experience has been horrible! My truck brakes were metal to metal which was unsafe for myself and family, aside from that it would not change gears and making horrible noises! My storage unit was reserved at a location that was closed so I had to waste 2 hours finding another unit, which is entirely too small for our belongings. They are now spread out over several units and places. I was over charged for a lock, which was reimbursed. I then rented another truck for my son yesterday which I have a receipt for total charges of 33.25! BUT my account was charged $77! I'm not happy at all!! I've spent the past hour trying to get in touch with customer service at both Fernandina and Zimalcrest locations, as well as the 800# and cannot get through! Worst experience ever with u-haul!! I need my money refunded asap!

Hunter O. 
Rating:
3.0

Had to bring my furniture down from the third floor by walking Dow the stairs

Helen R.  |  Overall Experience 
Rating:
1.0

Absolutely despicable that you all stopped me from getting a uhaul because of someone else's debt. Will not be a returning customer. Sky, the employee at the location was amazing, and super helpful.

IMANI L. 
Rating:
5.0

Ms. Ford was great and made the process super easy! The truck was clean and even smelt good on the inside. I will diffidently use them again in the future!!!

EMILY M. 
Rating:
5.0

This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.

Shakira Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA H.  |  Overall Experience 
Rating:
5.0

Nothing but compliments for your location manager Sky. She was professional, knowledgeable, and friendly. My best experience ever at a Uhaul location.

RICHARD M. 
Rating:
4.0

Great job the way it should be done. Thanks

steven L. 
Rating:
5.0

This location was great after I was sent to 2 other locations originally for my reservation. One location had no truck and the other was closed. The worker here was friendly and helpful.

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

The elevator was not working and my storage was on the 3rd floor. It was a huge inconvenience to remove furniture from my storage.

Ursula S. 
Rating:
3.0

I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn’t develop mold.

BEVERLY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEYABALAJI G. 
Rating:
5.0

I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.

DEBBIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Parking is very tight. Employees were spectacular with superior service. They were kind and patient when I was confused. Nice experience overall.

James S. 
Rating:
3.0

You should have 2 people working at all times or at peak times. I am sure you get enough data that tells you if it is your busy time.

Sylvia Y. 
Rating:
4.0

Customer did not leave a comment.

Paula V. 
Rating:
5.0

Customer did not leave a comment.

Nita A. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Matthew was an excellent customer service specialist.

TOSSIE C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Nothing

ALAN M. 
Rating:
4.0

Customer did not leave a comment.

Caroline C. 
Rating:
2.0

I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I’m just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I’m disappointed it has ended this way.

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HIRAN E. 
Rating:
2.0

Sylvester was very rude he needs to learn how to talk to people.i will not come back to this location any more.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Emily the manager was excellent..very friendly and help save some money.

KELLY B. 
Rating:
5.0

The manager, Emily, was very helpful and efficient. The facility is very well maintained and I will definitely use U-Haul in the future should the need arise.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

Darlene T.  |  First Impressions 
Rating:
5.0

This was easy in/easy out process. Thank you

FRANCES D. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

But make sure you have enough Dollys. Had to rent one from a nother u haul place. Because you was out on the day I came to get the truck

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

REGINA W. 
Rating:
2.0

I was given the run around and then turned the truck in on time in Clayton NC. The Clayton office charged me for two extra days. I only had the truck 3/28-3/30

LAKESHA T. 
Rating:
5.0

Customer did not leave a comment.

VIMALKUMAR J. 
Rating:
5.0

NOTHING. Emily is great!!

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMIAN Y. 
Rating:
5.0

Great service !

RONNETTA M. 
Rating:
5.0

The service was great!

GLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
4.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.

Shawna G.  |  First Impressions 
Rating:
5.0

Emily was friendly and very knowledgeable.

Darron M.  |  First Impressions 
Rating:
5.0

She was super nice to me and very informative.

Antonio S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette S.  |  First Impressions 
Rating:
5.0

Emily was incredibly kind, professional and helpful. She was great to work with!

Carolina Sunshine f.  |  First Impressions 
Rating:
5.0

It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.

Curtiss Z.  |  First Impressions 
Rating:
5.0

The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.

Alexandra H.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was patient and nice.

Christina P.  |  First Impressions 
Rating:
5.0

Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.

Cullen D.  |  First Impressions 
Rating:
5.0

Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!

Jessica F.  |  Reservation 
No reviews have been submitted for this location.

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