Customer Reviews for U-Haul Moving & Storage at I-26

1117 reviews

3754 Fernandina Rd   Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

(803) 798-4414

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 798-4414

3754 Fernandina Rd
Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

I couldn't ask for any better service!

Kathy S.  |  First Impressions 
Rating:
5.0

Everyone was great and made things easy for me. One thing was that they had to call an emergency contact to get confirmation and I felt that was unnecessary. Me giving the phone number should've been enough. Other than that everything was great.

OMAR M. 
Rating:
5.0

Great service and mike at this location is awesome .

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

NEISHIH B. 
Rating:
5.0

Customer did not leave a comment.

MARGO O. 
Rating:
1.0

Customer did not leave a comment.

Lisa L. 
Rating:
2.0

I showed the customer service rep the receipt, and I took a picture of the gage. Every time I rent from uhaul they always add on some kind of additional fee, or say one thing but do another. Promise this will be the last time I use them ever.

DESHAMENIQUE D. 
Rating:
5.0

Customer did not leave a comment.

MARCOS M. 
Rating:
5.0

Excellent customer service

Shekita W. 
Rating:
1.0

My entire experience has been horrible! My truck brakes were metal to metal which was unsafe for myself and family, aside from that it would not change gears and making horrible noises! My storage unit was reserved at a location that was closed so I had to waste 2 hours finding another unit, which is entirely too small for our belongings. They are now spread out over several units and places. I was over charged for a lock, which was reimbursed. I then rented another truck for my son yesterday which I have a receipt for total charges of 33.25! BUT my account was charged $77! I'm not happy at all!! I've spent the past hour trying to get in touch with customer service at both Fernandina and Zimalcrest locations, as well as the 800# and cannot get through! Worst experience ever with u-haul!! I need my money refunded asap!

Hunter O. 
Rating:
3.0

Had to bring my furniture down from the third floor by walking Dow the stairs

Helen R.  |  Overall Experience 
Rating:
1.0

Absolutely despicable that you all stopped me from getting a uhaul because of someone else's debt. Will not be a returning customer. Sky, the employee at the location was amazing, and super helpful.

IMANI L. 
Rating:
5.0

Ms. Ford was great and made the process super easy! The truck was clean and even smelt good on the inside. I will diffidently use them again in the future!!!

EMILY M. 
Rating:
5.0

This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.

Shakira Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA H.  |  Overall Experience 
Rating:
5.0

Nothing but compliments for your location manager Sky. She was professional, knowledgeable, and friendly. My best experience ever at a Uhaul location.

RICHARD M. 
Rating:
4.0

Great job the way it should be done. Thanks

steven L. 
Rating:
5.0

This location was great after I was sent to 2 other locations originally for my reservation. One location had no truck and the other was closed. The worker here was friendly and helpful.

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

The elevator was not working and my storage was on the 3rd floor. It was a huge inconvenience to remove furniture from my storage.

Ursula S. 
Rating:
3.0

I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn’t develop mold.

BEVERLY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEYABALAJI G. 
Rating:
5.0

I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.

DEBBIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Parking is very tight. Employees were spectacular with superior service. They were kind and patient when I was confused. Nice experience overall.

James S. 
Rating:
3.0

You should have 2 people working at all times or at peak times. I am sure you get enough data that tells you if it is your busy time.

Sylvia Y. 
Rating:
4.0

Customer did not leave a comment.

Paula V. 
Rating:
5.0

Customer did not leave a comment.

Nita A. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Matthew was an excellent customer service specialist.

TOSSIE C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Nothing

ALAN M. 
Rating:
4.0

Customer did not leave a comment.

Caroline C. 
Rating:
2.0

I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I’m just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I’m disappointed it has ended this way.

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HIRAN E. 
Rating:
2.0

Sylvester was very rude he needs to learn how to talk to people.i will not come back to this location any more.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Emily the manager was excellent..very friendly and help save some money.

KELLY B. 
Rating:
5.0

The manager, Emily, was very helpful and efficient. The facility is very well maintained and I will definitely use U-Haul in the future should the need arise.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

Darlene T.  |  First Impressions 
Rating:
5.0

This was easy in/easy out process. Thank you

FRANCES D. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

But make sure you have enough Dollys. Had to rent one from a nother u haul place. Because you was out on the day I came to get the truck

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

REGINA W. 
Rating:
2.0

I was given the run around and then turned the truck in on time in Clayton NC. The Clayton office charged me for two extra days. I only had the truck 3/28-3/30

LAKESHA T. 
Rating:
5.0

Customer did not leave a comment.

VIMALKUMAR J. 
Rating:
5.0

NOTHING. Emily is great!!

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMIAN Y. 
Rating:
5.0

Great service !

RONNETTA M. 
Rating:
5.0

The service was great!

GLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
4.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

EVAN R. 
Rating:
1.0

Customer did not leave a comment.

RANDY H. 
Rating:
1.0

If you are renting a truck, stay away from this location. One or other way they will try to get extra money from you. Especially GM from this center is very rude.

AMOD G. 
Rating:
5.0

Customer did not leave a comment.

Shamika J.  |  Overall Experience 
Rating:
5.0

Very pleased

Larry W.  |  Overall Experience 
Rating:
5.0

Just keep doing what what you are doing. Everything went well! I would recommend you to any of my friends that may be in need of your services. A job well done!

Russell G. 
Rating:
5.0

Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.

Shawna G.  |  First Impressions 
Rating:
5.0

Emily was friendly and very knowledgeable.

Darron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick W. 
Rating:
5.0

We were greeted in a very professional way by the General Manager Emily. She made us feel welcome and handled our rental smoothly and professionally. Awesome customer service

MINNIE T. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Manager had the best attitude. Definitely the best business person i ever met.

JAIME B. 
Rating:
5.0

Great customer service. Emily was super!

Jaime G.  |  Overall Experience 
Rating:
5.0

This is a great company I have use it multiple times very happwith it

Victoria M. 
Rating:
5.0

The manager was friendly, courteous and efficient.

TIMOTHY LYNN M. 
Rating:
5.0

The General Manager was excellent and I enjoyed working with her. My truck was reserved I was in and out of the location within 10 minutes. No complaints on my behalf and truly appreciated the professionalism.

EMMANUEL W. 
Rating:
5.0

Staff was awesome

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Krystyna F. 
Rating:
5.0

Customer did not leave a comment.

RHONDALASHAWN B. 
Rating:
5.0

I always love dealing with this location. I could have taken the truck back to a closer office and save a few coins. However I trust this location totally and will do so in the future.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

BIANCA A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

She was super nice to me and very informative.

Antonio S.  |  First Impressions 
Rating:
5.0

Great experience throughout -- courteous service, exceeded my expectations, will definitely come back to rent here!

Neal T. 
Rating:
4.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

Good customer service. Easy access.

Jaime G.  |  First Impressions 
Rating:
5.0

Nothing. The staff on-site was friendly, professional, and easy to work with. Thanks for a good experience.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

LEO J.  |  Overall Experience 
Rating:
5.0

This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.

JAMES K.  |  First Impressions 
Rating:
2.0

They charged me $7 for the dolly and it wasn't even in the truck when we got it. The whole mobile process is trash!

Nakia Y. 
Rating:
5.0

Customer did not leave a comment.

Bonita B.  |  Overall Experience 
Rating:
5.0

The manager came outside in her pajamas walking her dog. A guy came inside and said to the attendant, 'a lady is in her pajamas'. He said, 'Oh its the manager.' Managers should at all time appear in a professional attire especially on the property.

Darlene T. 
Rating:
5.0

Staff was very helpful and accommodating.

Robert G. 
Rating:
4.0

Pulled right in, no problem with drop off, nice facility.

Patrick F. 
Rating:
5.0

Excellent customer service.

Alma M. 
Rating:
4.0

Although the truck was decently clean, it had debris on inside. A little more information about the Tow/Haul. The instructions said to keep it on unless it was raining. Transmission slipped multiple times I was told after the fact at drop off location that is why. Also needed alignment, but told person when dropped off.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Jewel E. 
Rating:
5.0

Customer did not leave a comment.

Norman C. 
Rating:
5.0

Thank you for a great move. Thank you for a clean well driving truck.

tiyana P. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

The person was very nice, polite and efficient. Did not take as long as I expected.

Kellie K. 
Rating:
5.0

Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility

Victor A.  |  Overall Experience 
Rating:
5.0

The current manager Emily is awesome

Steve U.  |  Overall Experience 
Rating:
5.0

I didn't like the fact that I had to receive a phone call and let go to my Voicemal. I didn't have a voicemal set up and took me a long time to do it. I don't think there's a need to call to my VM to verify Someone's to check in. Not sure if this is because of COVID but I is not reasonable. what if I don't have a cellphone? Other than that all went very well. Great customer service.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Your online process was more cumbersome than need be. Your associate was awesome on walking me through it and keeping me occupied while we waited for it to cycle through (4times). She was kind, courteous and while overhearing a phone call - was super helpful with others.

Shatrel J. 
Rating:
1.0

You can have the agents understand and know more about the products you guys offer. My rental from start was horrible didn't have the hand truck I had to go to a different location to obtain it and she didn't know what she was doing either and then told us that we have to return the hand truck back there even on a one way rental.

SHIRLEY F. 
Rating:
5.0

Customer did not leave a comment.

Annette S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Emily was incredibly kind, professional and helpful. She was great to work with!

Carolina Sunshine f.  |  First Impressions 
Rating:
5.0

Excellent

Ivette M. 
Rating:
4.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
2.0

Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.

Billy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyrille J. 
Rating:
4.0

very pleasant, not a long wait time ,Emily was very professional and polite she explained everything.

Sarita W. 
Rating:
5.0

Customer did not leave a comment.

Tysheima M.  |  First Impressions 
Rating:
5.0

Emily duheme is the absolute best!!!

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Always my go-to location. Fast, friendly, reliable service. Always has what I need in stocn and willing to accommodate me if they don't. Improvements? Larger parking area. When people are returning trucks and you guys get busy, you can easily get trapped inside the lot. (However staff is usually quick to love u-hauls... but still)

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUG R.  |  Overall Experience 
Rating:
5.0

Truck need service and it ran loud my understanding from guys because of transmission. It barely would back up.

Althea J. 
Rating:
5.0

Customer did not leave a comment.

Alaa A. 
Rating:
5.0

Customer did not leave a comment.

Briana V. 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKELL B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.

Curtiss Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika J.  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful!

Samantha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen T.  |  Overall Experience 
Rating:
3.0

Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.

Alvin S.  |  First Impressions 
Rating:
5.0

When I need another storage I will be back

DONALD D.  |  Overall Experience 
Rating:
5.0

An excellent experience !

KENNETH D.  |  Overall Experience 
Rating:
5.0

Great place for storage!

Dawna G.  |  Overall Experience 
Rating:
5.0

Very friendly kind helpful quick

Scott M.  |  First Impressions 
Rating:
5.0

Very friendly, quick, helpful.

Margie M.  |  First Impressions 
Rating:
5.0

The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.

Alexandra H.  |  First Impressions 
Rating:
1.0

Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.

Roxana G.  |  Overall Experience 
Rating:
5.0

I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!

Daniel C.  |  Overall Experience 
Rating:
5.0

Staff was great

Jonathan P.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was patient and nice.

Christina P.  |  First Impressions 
Rating:
5.0

Always good to work with. Will use again if needed.

Brookdale Senior L.  |  Overall Experience 
Rating:
5.0

Debra was wonderful! Extremely helpful and easy to work with!

ALISIA C.  |  Overall Experience 
Rating:
5.0

Great service

Trena T.  |  Overall Experience 
Rating:
5.0

Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.

Keithea B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Jeanette C.  |  Overall Experience 
Rating:
5.0

Great staff. Highly recommended.

George M.  |  Overall Experience 
Rating:
5.0

I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,

Paul A.  |  Overall Experience 
Rating:
1.0

This was the worst Experience with this facility that I had in the last 5 to 6 years

Keyshia M.  |  Overall Experience 
Rating:
5.0

Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.

REDEEMER LUTHERIAN C.  |  Overall Experience 
Rating:
5.0

Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!

Daniel C.  |  First Impressions 
Rating:
5.0

Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.

Cullen D.  |  First Impressions 
Rating:
1.0

The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.

OTMANE B.  |  Overall Experience 
Rating:
3.0

Na

Keyshia M.  |  First Impressions 
Rating:
1.0

Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.

charity h.  |  Overall Experience 
Rating:
5.0

Deborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.

MARKELL B.  |  First Impressions 
Rating:
1.0

Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful

robb A.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

SAMUEL M.  |  First Impressions 
Rating:
5.0

I use the one on Fernandina Road Columbia SC, they were great.

FRANCES S.  |  Overall Experience 
Rating:
1.0

My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.

Amelia C.  |  Overall Experience 
Rating:
4.0

Thanx!

Donald S.  |  Overall Experience 
Rating:
5.0

I rented for one year and always felt safe when visiting my unit.

Glenda S.  |  Overall Experience 
Rating:
2.0

Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.

LOVELY N. P.  |  Overall Experience 
Rating:
5.0

Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!

Jessica F.  |  Reservation 
Rating:
5.0

Awesome service

Shakelia S.  |  Reservation 
Rating:
5.0

Quentin was awesome with helping with our move in.

charlene r.  |  Reservation 
Rating:
5.0

T

Thomas F.  |  Overall Experience 
Rating:
4.0

Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.

CINDY W.  |  Overall Experience 
Rating:
4.0

overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs

Ken W.  |  Reservation 
Rating:
5.0

Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj

Barbara V.  |  Overall Experience 
Rating:
5.0

Facility convenient, well- maintained, and secure.

ROBIN D.  |  Overall Experience 
Rating:
5.0

Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!

Jamila M.  |  Reservation 
No reviews have been submitted for this location.

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