Customer did not leave a comment.Brian W.
Customer Reviews for U-Haul Moving & Storage at I-26
Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't ask for any better service!Kathy S. | First Impressions
Everyone was great and made things easy for me. One thing was that they had to call an emergency contact to get confirmation and I felt that was unnecessary. Me giving the phone number should've been enough. Other than that everything was great.OMAR M.
Great service and mike at this location is awesome .Jennifer S.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.NEISHIH B.
Customer did not leave a comment.MARGO O.
Customer did not leave a comment.Lisa L.
I showed the customer service rep the receipt, and I took a picture of the gage. Every time I rent from uhaul they always add on some kind of additional fee, or say one thing but do another. Promise this will be the last time I use them ever.DESHAMENIQUE D.
Customer did not leave a comment.MARCOS M.
Excellent customer serviceShekita W.
My entire experience has been horrible! My truck brakes were metal to metal which was unsafe for myself and family, aside from that it would not change gears and making horrible noises! My storage unit was reserved at a location that was closed so I had to waste 2 hours finding another unit, which is entirely too small for our belongings. They are now spread out over several units and places. I was over charged for a lock, which was reimbursed. I then rented another truck for my son yesterday which I have a receipt for total charges of 33.25! BUT my account was charged $77! I'm not happy at all!! I've spent the past hour trying to get in touch with customer service at both Fernandina and Zimalcrest locations, as well as the 800# and cannot get through! Worst experience ever with u-haul!! I need my money refunded asap!Hunter O.
Had to bring my furniture down from the third floor by walking Dow the stairsHelen R. | Overall Experience
Absolutely despicable that you all stopped me from getting a uhaul because of someone else's debt. Will not be a returning customer. Sky, the employee at the location was amazing, and super helpful.IMANI L.
Ms. Ford was great and made the process super easy! The truck was clean and even smelt good on the inside. I will diffidently use them again in the future!!!EMILY M.
This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.Shakira Y. | First Impressions
Customer did not leave a comment.PAULA H. | Overall Experience
Nothing but compliments for your location manager Sky. She was professional, knowledgeable, and friendly. My best experience ever at a Uhaul location.RICHARD M.
Great job the way it should be done. Thankssteven L.
This location was great after I was sent to 2 other locations originally for my reservation. One location had no truck and the other was closed. The worker here was friendly and helpful.SHANNON W.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Michael K.
The elevator was not working and my storage was on the 3rd floor. It was a huge inconvenience to remove furniture from my storage.Ursula S.
I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn’t develop mold.BEVERLY B. | Overall Experience
Customer did not leave a comment.JEYABALAJI G.
I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.DEBBIE R. | First Impressions
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.JIMMY B.
Customer did not leave a comment.Charles J.
Parking is very tight. Employees were spectacular with superior service. They were kind and patient when I was confused. Nice experience overall.James S.
You should have 2 people working at all times or at peak times. I am sure you get enough data that tells you if it is your busy time.Sylvia Y.
Customer did not leave a comment.Paula V.
Customer did not leave a comment.Nita A.
Customer did not leave a comment.Glenn P.
Customer did not leave a comment.WILLIAM R.
Matthew was an excellent customer service specialist.TOSSIE C.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Caroline C.
I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I’m just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I’m disappointed it has ended this way.Kelly A. | Overall Experience
Customer did not leave a comment.HIRAN E.
Sylvester was very rude he needs to learn how to talk to people.i will not come back to this location any more.SHAWN S.
Customer did not leave a comment.Robert B.
Emily the manager was excellent..very friendly and help save some money.KELLY B.
The manager, Emily, was very helpful and efficient. The facility is very well maintained and I will definitely use U-Haul in the future should the need arise.SUSAN L.
Customer did not leave a comment.Darlene T. | First Impressions
This was easy in/easy out process. Thank youFRANCES D.
Customer did not leave a comment.RONALD D.
But make sure you have enough Dollys. Had to rent one from a nother u haul place. Because you was out on the day I came to get the truckLINDA B.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.REGINA W.
I was given the run around and then turned the truck in on time in Clayton NC. The Clayton office charged me for two extra days. I only had the truck 3/28-3/30LAKESHA T.
Customer did not leave a comment.VIMALKUMAR J.
NOTHING. Emily is great!!VICTOR B.
Customer did not leave a comment.William R. | First Impressions
Customer did not leave a comment.DAMIAN Y.
Great service !RONNETTA M.
The service was great!GLEN L.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.WALTER S.
Customer did not leave a comment.LARRY L.
Customer did not leave a comment.EVAN R.
Customer did not leave a comment.RANDY H.
If you are renting a truck, stay away from this location. One or other way they will try to get extra money from you. Especially GM from this center is very rude.AMOD G.
Customer did not leave a comment.Shamika J. | Overall Experience
Very pleasedLarry W. | Overall Experience
Just keep doing what what you are doing. Everything went well! I would recommend you to any of my friends that may be in need of your services. A job well done!Russell G.
Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.Shawna G. | First Impressions
Emily was friendly and very knowledgeable.Darron M. | First Impressions
Customer did not leave a comment.Roderick W.
We were greeted in a very professional way by the General Manager Emily. She made us feel welcome and handled our rental smoothly and professionally. Awesome customer serviceMINNIE T.
Customer did not leave a comment.Samuel M.
Manager had the best attitude. Definitely the best business person i ever met.JAIME B.
Great customer service. Emily was super!Jaime G. | Overall Experience
This is a great company I have use it multiple times very happwith itVictoria M.
The manager was friendly, courteous and efficient.TIMOTHY LYNN M.
The General Manager was excellent and I enjoyed working with her. My truck was reserved I was in and out of the location within 10 minutes. No complaints on my behalf and truly appreciated the professionalism.EMMANUEL W.
Staff was awesomeTom H.
Customer did not leave a comment.Krystyna F.
Customer did not leave a comment.RHONDALASHAWN B.
I always love dealing with this location. I could have taken the truck back to a closer office and save a few coins. However I trust this location totally and will do so in the future.Jeremy R.
Customer did not leave a comment.BIANCA A.
Customer did not leave a comment.STEPHEN W.
She was super nice to me and very informative.Antonio S. | First Impressions
Great experience throughout -- courteous service, exceeded my expectations, will definitely come back to rent here!Neal T.
Customer did not leave a comment.VALERIE S.
Good customer service. Easy access.Jaime G. | First Impressions
Nothing. The staff on-site was friendly, professional, and easy to work with. Thanks for a good experience.Jeffrey G.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.LEO J. | Overall Experience
This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.JAMES K. | First Impressions
They charged me $7 for the dolly and it wasn't even in the truck when we got it. The whole mobile process is trash!Nakia Y.
Customer did not leave a comment.Bonita B. | Overall Experience
The manager came outside in her pajamas walking her dog. A guy came inside and said to the attendant, 'a lady is in her pajamas'. He said, 'Oh its the manager.' Managers should at all time appear in a professional attire especially on the property.Darlene T.
Staff was very helpful and accommodating.Robert G.
Pulled right in, no problem with drop off, nice facility.Patrick F.
Excellent customer service.Alma M.
Although the truck was decently clean, it had debris on inside. A little more information about the Tow/Haul. The instructions said to keep it on unless it was raining. Transmission slipped multiple times I was told after the fact at drop off location that is why. Also needed alignment, but told person when dropped off.Kristen S.
Customer did not leave a comment.Jewel E.
Customer did not leave a comment.Norman C.
Thank you for a great move. Thank you for a clean well driving truck.tiyana P.
Customer did not leave a comment.Nathaniel A.
The person was very nice, polite and efficient. Did not take as long as I expected.Kellie K.
Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facilityVictor A. | Overall Experience
The current manager Emily is awesomeSteve U. | Overall Experience
I didn't like the fact that I had to receive a phone call and let go to my Voicemal. I didn't have a voicemal set up and took me a long time to do it. I don't think there's a need to call to my VM to verify Someone's to check in. Not sure if this is because of COVID but I is not reasonable. what if I don't have a cellphone? Other than that all went very well. Great customer service.Todd M.
Customer did not leave a comment.John S. | Overall Experience
Your online process was more cumbersome than need be. Your associate was awesome on walking me through it and keeping me occupied while we waited for it to cycle through (4times). She was kind, courteous and while overhearing a phone call - was super helpful with others.Shatrel J.
You can have the agents understand and know more about the products you guys offer. My rental from start was horrible didn't have the hand truck I had to go to a different location to obtain it and she didn't know what she was doing either and then told us that we have to return the hand truck back there even on a one way rental.SHIRLEY F.
Customer did not leave a comment.Annette S. | First Impressions
Customer did not leave a comment.Jonathan R. | Overall Experience
Emily was incredibly kind, professional and helpful. She was great to work with!Carolina Sunshine f. | First Impressions
Customer did not leave a comment.Kathy K.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.Lynn K.
Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.Billy M. | Overall Experience
Customer did not leave a comment.Cyrille J.
very pleasant, not a long wait time ,Emily was very professional and polite she explained everything.Sarita W.
Customer did not leave a comment.Tysheima M. | First Impressions
Emily duheme is the absolute best!!!VICTOR B.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.JAMES K.
Always my go-to location. Fast, friendly, reliable service. Always has what I need in stocn and willing to accommodate me if they don't. Improvements? Larger parking area. When people are returning trucks and you guys get busy, you can easily get trapped inside the lot. (However staff is usually quick to love u-hauls... but still)MICHAEL G.
Customer did not leave a comment.Laura B. | First Impressions
Customer did not leave a comment.DOUG R. | Overall Experience
Truck need service and it ran loud my understanding from guys because of transmission. It barely would back up.Althea J.
Customer did not leave a comment.Alaa A.
Customer did not leave a comment.Briana V.
Customer did not leave a comment.Larry W. | First Impressions
Customer did not leave a comment.MARKELL B. | Overall Experience
Customer did not leave a comment.Mark H. | First Impressions
It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.Curtiss Z. | First Impressions
Customer did not leave a comment.Sandra G. | Overall Experience
Customer did not leave a comment.Shamika J. | First Impressions
Customer did not leave a comment.Jared B. | Overall Experience
Customer did not leave a comment.Shamika J. | Overall Experience
Staff was very nice and helpful!Samantha L. | First Impressions
Customer did not leave a comment.Kathleen T. | Overall Experience
Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.Alvin S. | First Impressions
When I need another storage I will be backDONALD D. | Overall Experience
An excellent experience !KENNETH D. | Overall Experience
Great place for storage!Dawna G. | Overall Experience
Very friendly kind helpful quickScott M. | First Impressions
Very friendly, quick, helpful.Margie M. | First Impressions
The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.Alexandra H. | First Impressions
Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.Roxana G. | Overall Experience
I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!Daniel C. | Overall Experience
Staff was greatJonathan P. | First Impressions
The young lady that checked me in was patient and nice.Christina P. | First Impressions
Always good to work with. Will use again if needed.Brookdale Senior L. | Overall Experience
Debra was wonderful! Extremely helpful and easy to work with!ALISIA C. | Overall Experience
Great serviceTrena T. | Overall Experience
Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.Keithea B. | Overall Experience
Very friendly and helpfulJeanette C. | Overall Experience
Great staff. Highly recommended.George M. | Overall Experience
I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,Paul A. | Overall Experience
This was the worst Experience with this facility that I had in the last 5 to 6 yearsKeyshia M. | Overall Experience
Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.REDEEMER LUTHERIAN C. | Overall Experience
Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!Daniel C. | First Impressions
Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.Cullen D. | First Impressions
The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.OTMANE B. | Overall Experience
NaKeyshia M. | First Impressions
Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.charity h. | Overall Experience
Deborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.MARKELL B. | First Impressions
Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awfulrobb A. | Overall Experience
Very helpful staff.SAMUEL M. | First Impressions
I use the one on Fernandina Road Columbia SC, they were great.FRANCES S. | Overall Experience
My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.Amelia C. | Overall Experience
Thanx!Donald S. | Overall Experience
I rented for one year and always felt safe when visiting my unit.Glenda S. | Overall Experience
Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.LOVELY N. P. | Overall Experience
Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!Jessica F. | Reservation
Awesome serviceShakelia S. | Reservation
Quentin was awesome with helping with our move in.charlene r. | Reservation
TThomas F. | Overall Experience
Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.CINDY W. | Overall Experience
overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needsKen W. | Reservation
Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bjBarbara V. | Overall Experience
Facility convenient, well- maintained, and secure.ROBIN D. | Overall Experience
Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!Jamila M. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!