Straps on pulldolly to short to strap around tire ligh was hanging when i got there to hook it up on truckJesus L.
Customer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Dallas, TX 75217
(Across the stree from South Dallas Police Dept next to Dollar store)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard D.
Excellent experience. The check out and check in process were simple. I loved the option to check in by mobile. I would highly recommend for anyone in need of moving equipment.Lorena G.
Customer did not leave a comment.D ARCY D.
Customer did not leave a comment.Mike O.
Customer did not leave a comment.FREW M.
I recommend them because everybody needs Uhaul once in a while. The equipment was not clean. The first trailer they tried to give me it needed new tires. There was bald spots on them. I noticed it and I requested a different trailer. They didn't have any issues giving me a different trailer, but they should have known not to issue this trailer out to anyone because you could be driving down the road and your tire would blow up and you have a flat that would really mess up your day someone each day needs to check all the tires and the cleanliness of every item for rent. Thank you.Reynaldo M.
Paid way to muchleonnia C.
Location was clean. Equipment was clean. Equipment will need some inspection/preventive maintenance. Wipers skipp and tire low on air. All in all a good experience and uhaul got me out of a bind. Thank you.Gilbert C.
Customer did not leave a comment.SHAWANNA P.
Great quick service. In and out!GLORIA G.
Customer did not leave a comment.Michelle J.
Customer did not leave a comment.TERRY S.
There was no check at the location we rented from and the next truck was all the way across town. We had to drive a long ways on the day that we were moving. It was extremely inconvenient.Steven V.
The tire on the trailer was low. When I asked the Uhaul attendant to replace it he put air in the tire and said it would be fine. The next day while stopped at a rest area I inspected the tire not only was it flat but the wires were coming out of the tire. I had to call your roadside service which was given the wrong address by your dispatch which took them almost two hours to get there and change the tire. I'm very dissatisfied with they service. Would never recommend them to anybody. Some compensation would be nice for what I have had to go through because negligence on behalf of your employee.William G.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Jennifer F.
Tire was flat on trailer. Asked to have it replaced and the associate instead pumped it up and said nothing was wrong with it. After a few hundred miles the tire was falling apart and flat. I had to them wait at a rest stop to get it replaced.Sean G.
Everyone gave me excellent customer service I want to thank Calvin,Christopher,Juan,anabel,Briana for making my move as simple as can be the check out and check in was smooth and I will be using y'all again and definitely recommend a friend thank y'all Uhaul team of Jim millerAngel M.
Too much to type.Christen W.
Customer did not leave a comment.CALOS L.
Customer did not leave a comment.Ranner C.
The truck I got when I arrived for pick up was not the truck I ordered. The truck was filthy! Scratches everywhere! Dents everywhere. Customer service at this location was horrible!! The Hispanic guy running the counter was super unprofessional and a smart ass the entire time I was being helped. So no I will definitely never use this location again and seriously thinking about never using U-Haul again!Dakota R.
Customer did not leave a comment.Roberto G.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.John D.
Angel went above and beyond to ensure we got the hitch installed on our car, despite a glitch in the system and them not expecting us. He called the installer to come in on his day off. We are very grateful and highly recommend!KAREN R.
Customer did not leave a comment.jernerrica L.
Customer did not leave a comment.Lauren B. | Overall Experience
Every single person from the counter to the cleanup guys just excellent excellent attitude always on the spot to help me out on a rental this is the only place I come to in Dallas I don't go to any other U-Hauls except this one thank you for you guys doing a great job for usRandy G.
Customer did not leave a comment.Diamond W.
Keep up the Excellent serviceJACQUELINE D.
Customer did not leave a comment.John D.
I didn't get the young man's name who checked us in but he was amazing and extremely helpful!Lauren B.
Customer did not leave a comment.JACQUELINE D.
Customer did not leave a comment.Robert M.
Gas was lower than receipt and total was more than online reservationRUSSELL D.
Customer did not leave a comment.Willie S.
Customer did not leave a comment.tinepa T.
10' box truck was horrible. Pulled hard to right while driving. Front end would shake when brakes applied. Windshield wipers were only 1/2 there. Very dangerous to drive in rain with non working wiper blades. Check engine light was on and vehicle would cut in and out while driving. Also dangerous.Josh A.
Lights didn't work on the trailer because of faulty wires on the trailer hookup connector. I was told it was a fuse in my truck and it caused me to 2 hours of running around Dallas ( which delayed my visiting time with my family and my departure time from Dallas) trying to find the correct fuse when it was actually the wires that attached to the trailer. The young man that checked me in was very nice but the guy that hitched the trailer on pickup which was the same guy when I returned to let him know that there we faulty wires was very short and not nice. I know wires can get old and break causing a bad connection or no connection so this can be a teaching moment for all to check ALL connections that are suppose to make the lights on the trailer properly work before sending the customer away.Candi S.
When I arrived it was like I was inconveniencing the staff not impressedAndrinne L. | Overall Experience
I'm rent car dolly, the dolly is por condition's can use to pull my car and uhaul represent newer offer to my credit o refund my money, thank youalberto R.
I rented fir 5 hours brought back. Yet I was charged for 3 days. Because someone didn't mark it as returned. Even though they unhooked it, and I went inside to confirmRosa C.
The assistant manager did an amazing job helping me with my rental. This location is the best! The workers employees there knew what they were talking about and are friendly!calvin C.
Always good.RONALD D.
Keep up with good workELIASUS N.
Customer did not leave a comment.Charles C.
I was charged for gas which I shouldn't had plus look like I was not credited for milesEVA B.
Customer did not leave a comment.Deneshia G. | Overall Experience
I was trying to see since I technically moved out items n closed my account 3/11 is there any way I can get a partial refund!!!!denise W.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.gary E.
I think explaining the pricing better and how much per day it will beCynthia P.
Thank youJuan G.
The whole process was quick and easy, the drop off was the same. Great Service!Patrick P.
Customer did not leave a comment.Bonny L.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Wytika P.
Customer did not leave a comment.Juan G.
Get some mirrors that can adjust in all directions wtf. All ppl are NOT the same size. That seating position is not universal .Alfreida T.
Keep up the Excellent Customer ServicesJACQUELINE D.
Customer did not leave a comment.Nathanael C.
The truck brake fluid light came on during the drive back and we were not able to fill it with gas. That was dangerous and put our lives in risk! The truck let a pool of fluid when parked in front of the uhual office.Griselda T.
Juan and his team were extremely helpful for my last minute move. Will certainly be backJuan R.
When someone makes a reservation make sure you have the equipment they request. If the equipment isn't going to be available let them know ahead of time so there is time to adjust their plans.Sylvan R.
Always rent from this location, very friendly.REGINALD C.
Customer did not leave a comment.Julian M.
Awesome Service will be back in the future.jacqueline D.
The staff were not friendly and I was waiting in my car for 15 min was never told where to go or who was going to help hook up trailerApril A.
Customer did not leave a comment.JOSE A.
Nothing just repeat and maintain what you doingtony G.
Customer did not leave a comment.Nanette D.
I was charged twice two different amounts that the store claim they don't see nor the customer service line. I was charged $184.93 January 31, 2023 and $73.21 February 7, 2023. It was a major ice storm here in Dallas, Texas and I was supposed to be charged for only one day in the amount of $73.21 nothing else. I can show on my bank statement that it's cleared and not pending. It has caused my account to go negative $32.00 and my bank charged me overdraft fee of $30.00 because of this issue from this company.China C.
When returning the truck it seemed like there was only 1 person there. No one was in the store. I waited like 20 minutes thinking I had to speak with someone after I returned the truck but I didn't.Celecia M.
Customer did not leave a comment.stephanie F.
Joe was the absolute best his customer service was outstanding he meet all my needs and made my move in easy he finished getting my checked in on a timely manner and went above and beyond making sure everything was perfectWalter L.
Customer did not leave a comment.valda P.
Customer did not leave a comment.Pamela J.
Customer did not leave a comment.Natalia A.
Customer did not leave a comment.Danna A.
I was over charged and not told. Very unprofessionalJoshua T.
Customer did not leave a comment.Alicia G. | Online Move In
The people at this location was friendly and polite.Walter J.
Customer did not leave a comment.Jim W.
Excellent service. Friendly group of people. They actually found a setup that saved me money better than my original online quote. I even tipped the attendant because the service was so good. Highly recommend!Michael H.
Customer did not leave a comment.KISHA B. | Overall Experience
Customer did not leave a comment.russell M.
Customer did not leave a comment.Parrish N.
Customer did not leave a comment.Randy K.
I was charged a $8.99 fuel charge when I put gas in the vehicle before I brought it back. Seems like a rip offSharita P.
Customer did not leave a comment.John D.
Customer did not leave a comment.Dana R.
Customer did not leave a comment.jimmy V.
Customer did not leave a comment.Danna A.
Great staff!!Christopher F.
Customer did not leave a comment.Bartolo L.
Keep on being customer focus. Great team and great experience.greg D.
Customer did not leave a comment.Taikin B.
Truck was rained in. Some of my things were wet.Valerie F.
Customer did not leave a comment.EL-AMIN L.
Customer did not leave a comment.MarÃa R.
Customer did not leave a comment.Tracey J. | Overall Experience
Customer did not leave a comment.eliseo g. | Overall Experience
Customer did not leave a comment.sarah s. | First Impressions
There were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn’t have been replaced. I wanted to remove my furniture but thought I’d input it somewhere else and it was damages they could say it didn’t happen at the UHaul facility.Monique N. | Overall Experience
24 hour access would be greatly appreciated!Kerry W. | Overall Experience
Customer did not leave a comment.juan r. | Overall Experience
Friendly efficient clean very helpful I will use this in the future.ALISA W. | Overall Experience
Quality people, easy to deal with, quality facility. I am very a happy with UHaul.Ray A. | Overall Experience
People there is not so friendly talk like they mad at the world poor customer services very few not allMarie H. | Overall Experience
Customer did not leave a comment.KIM W. | First Impressions
Need lighting inside storage rooms.Angelia n. | Overall Experience
They helped me tremendously..Tashaun J. | Overall Experience
Customer did not leave a comment.Ray A. | First Impressions
Customer did not leave a comment.TAMMY T. | Overall Experience
Customer did not leave a comment.Meral J. | First Impressions
Customer did not leave a comment.Lateka D. | First Impressions
I was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn’t have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I’m TERRIFIED of Mice. Never again. I’d appreciate a refund for that last month. I didn’t expect to pay and couldn’t pay until a few days later so was charged a $15 late fee. I paid $150 and didn’t think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.jasmine h. | Overall Experience
Customer did not leave a comment.louis marie j. | Overall Experience
RFLOYD N. | First Impressions
Customer did not leave a comment.RokeiTha J. | Overall Experience
Customer did not leave a comment.Nakia M. | Overall Experience
Customer did not leave a comment.Susana C. | Overall Experience
Thanks for 2 years of storage. Space was maintained well.Franzola P. | Overall Experience
Excellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.Arnaldo O. | Overall Experience
I think we should be able to o access out storage whenever u can.kenetia t. | First Impressions
Customer did not leave a comment.Kizza o. | First Impressions
It was great having The carts at the door. That was so helpful.louis marie j. | First Impressions
Arnaldo was great and very helpful, answered all of our questions and gave us great recommendations!Esther L. | Overall Experience
Customer did not leave a comment.SHARON H. | Overall Experience
Customer did not leave a comment.SHAMECIA LATRICE C. | First Impressions
The storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our propertybrittany d. | Overall Experience
Storage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.YVETTE R. | First Impressions
Customer did not leave a comment.Angela T. | Overall Experience
Thank you.Farrie R. | Overall Experience
Customer did not leave a comment.FREDERICK G. | Overall Experience
NaTony C. | First Impressions
I LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFFEster B. | First Impressions
Customer did not leave a comment.Amber f. | Overall Experience
Briana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.Laucetta M. | First Impressions
Moving in the storage was extremely hard with no elevator or at least a ramp to move big items.Christopher K. | First Impressions
Customer did not leave a comment.FLOYD N. | Overall Experience
Angel & the rest of his crew were very helpful towards my needs ,I will rent again, thanksrhonda h. | Overall Experience
My 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.cynthia d. | Overall Experience
Well I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.Yaritza M. | Overall Experience
I enjoy itPeggy J. | Overall Experience
Excellent customer servicedestiny j. | First Impressions
Great folk with whom to deal. Very helpful.jane u. | Overall Experience
Awesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!Jerkeithra S. | First Impressions
Really nice peopledominque o. | Overall Experience
Everything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needsciesha a. | Overall Experience
It was easy to pay on line Easy access They have friendly remindersThelma H. | Overall Experience
The staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.SONALI V. | Overall Experience
I didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.Veronica A. | Overall Experience
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