Customer Reviews for U-Haul Moving & Storage at Jim Miller Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Jim Miller Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Charles C.
Rating:

Outstanding service as always!

maxi M.
Rating:

Customer did not leave a comment.

Courtney P.
Rating:

Customer did not leave a comment.

MARION F.
Rating:

Customer did not leave a comment.

keena C.
Rating:

Customer did not leave a comment.

Chonita B.
Rating:

I had a hard time getting the after hours application to work . I called the after hours number and informed them that I returned the vehicle and placed the key in the drop box.

Ebony W.
Rating:

I never received my refund

Max N.
Rating:

Customer did not leave a comment.

Laucetta M. | First Impressions |
Rating:

Briana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.

Stephen L.
Rating:

great

Jonathan G.
Rating:

I had reserved a truck close to where I lived a week in advance and the day before my reservation saying they didn't have the truck I needed so I had to drive far out of my way to get a truck and this made things difficult.

Marion H.
Rating:

Customer did not leave a comment.

SYDNEY S.
Rating:

Fantastic service and very friendly. Very happy customer.

Latavia H.
Rating:

Customer did not leave a comment.

Gary W.
Rating:

Customer did not leave a comment.

EUGENE P.
Rating:

Nothing. Customer service is great.

Jessica W.
Rating:

Can't think of anything that needs to improve. Daphney assisted me with making a truck selection and provided great customer service. The whole process was super easy.

lashanda C.
Rating:

Reservation made online at different location and 2 hours before pickup call received that no availability at location had to go to this location for truck and miles were doubled and so were charges not satisfied

Gary S.
Rating:

Customer did not leave a comment.

LESLIE B.
Rating:

When I went in the first time to rent the truck I was towed the truck ran out was $29 and no one explain to me about mileage and a person to help me with helping other people at the same time and there was another person in there and I had asked if I was late bringing it back what would I be charge she told me I will be only charge $29And after I received the contract I see There Was charge for mileage I wish she would have explained that before and when I called to tail that I was going to be late bringing the truck back they over charged me $40 from what the woman told me so all of it was confusing so they need to train their employees better especially the one that help me

BERNARD W.
Rating:

Nothing

ERICK S.
Rating:

Check engine light was on the truck burns to much gas

Maia G.
Rating:

Customer did not leave a comment.

JUANITA T.
Rating:

Everytime I use this location it seems like they are well organized

EMANDA C.
Rating:

Customer did not leave a comment.

GARY H.
Rating:

It's all good.

Christopher K. | First Impressions |
Rating:

Moving in the storage was extremely hard with no elevator or at least a ramp to move big items.

Patricio T.
Rating:

Customer did not leave a comment.

Wendy D.
Rating:

Customer did not leave a comment.

Cherquila J.
Rating:

Even though this location was superb, the company as a whole when it comes to outrageous charges is “0” STARS from me.

gandy B.
Rating:

Customer did not leave a comment.

Jeff S.
Rating:

Customer did not leave a comment.

Thomesha W.
Rating:

Keep up the awesome customer service 👏🏼👏🏼👏🏼

SHATISHA B.
Rating:

Customer did not leave a comment.

PAMELA J.
Rating:

Customer did not leave a comment.

John S.
Rating:

Scheduling was a breeze but when I arrived to pick up the truck and pulled up the app there was one problem after another problem. From now on I'll hire movers.

Victor G.
Rating:

The tow dolly trailer had a loose light from previous damage and was taped in place with yellow tape. The light came loose and fell off during the return portion of my trip. We're going to fight the charge if u haul tries to make me pay for a missing taillight on the driver's side.

SHIRLEY A.
Rating:

Good and clean equipment

SHIRLEY A.
Rating:

The worker asked me to drive my 2020 Toyota off the tow dolly ramp, but he did not take the chains off that attach to the bottom of the car. My friend finally had to remind him only after 4 try's of my car jerking back and forth.

SHALONDRIA C G.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

ROSE S.
Rating:

Customer did not leave a comment.

Ann H.
Rating:

Customer did not leave a comment.

Eric J.
Rating:

My concern was that none neither of the attendance working wore masks prior to renting and after returning the equipment. Also, the attendance didn't offer to show me to vehicle. Instead, "it's over there."

TOMEKA W.
Rating:

I have always had a pleasant experience when I went to this location.

CARLOS D.
Rating:

Customer did not leave a comment.

Humza K.
Rating:

The staff was unfriendly and busy having loud conversations among themselves, the lady assisting me was very nice but I could not hear her over the loud voices of the other 3 workers (one of whom seemed like he didn't even work at uhaul). The truck was not cleaned on time, I had to wait 20 minutes for it to be cleaned while the staff could have cleaned it earlier instead of cracking jokes and not working when I walked in. Extremely unprofessional, I am happy taking my business to a local, reliable service next time.

SYED R.
Rating:

Customer did not leave a comment.

LEILA B.
Rating:

They didn't check the fuel it was less than a 1/4 tank when I got it I thought she said 1/8 so I didn't say anything. I returned it with more gas and got charged for even more.

VERONICA PATRICI A.
Rating:

Customer did not leave a comment.

luis fernando po D.
Rating:

My primary reservation was: Reservation #: 26494970 Location: Access Self Storage Oak Cliff 3427 Marvin D Love Frwy Dallas, TX 75224 When I got to pick up the vehicle, the manager at that location told he did not have any truck available. INSANE! I called the call center and they had me drive 18 miles to pick up a truck at another location. it is right they gave me a credit of $50, but the stress level I was into on my moving day was put out of control because of Uhaul's mistake. They even charged me $7 for "using" the dolly from the truck!!!! Some box hit that small seal that hold the dolly and it was broken, so employees assumed I had used the dolly. I did NOT use the dolly and still had to pay $7 because a very weak seal in the middle of a high volume traffic area.

PATRICK M.
Rating:

As I was driving down Rt. 287, well north of Decatur, TX, the engine compartment hood suddenly rose 10–12” in front of my face. I was able to pull the truck and trailer over to the shoulder where I discovered that both the black rubber “latches” had not been secured!

GREGORY R.
Rating:

Customer did not leave a comment.

JARON H.
Rating:

Customer did not leave a comment.

Cayro B.
Rating:

Your online verification, for no reason, delayed my move an hour.

MICHAEL JOSEPH B.
Rating:

The sales person did not know what she was doing which now i have to talk to corpret about it and the trucks check engine light was on the whole trip and it was making horriable noise

KRYSTAL W.
Rating:

nothing service was exceptional!

JAIME P.
Rating:

Driving 22 hours in a truck that don't have Cruise control, Alignments is not good, driving in the mountains in Arizona very dangerous, never have I felt my life being in danger by driving A U-Haul truck

Ian O.
Rating:

Customer did not leave a comment.

Eric G.
Rating:

Fix broken items on trucks before allowing them to go back out. Passenger side mirror holder was broken and no way to adjust it to stay in place while trying to drive or back up.

Ricardo B.
Rating:

Professional & very kind

KRISTI B.
Rating:

Very clean great service ????

ELOISE B.
Rating:

Customer did not leave a comment.

KENNEY A.
Rating:

Notified that my preferred location did not have a trailer and had to drive 25 miles out of my way to an alternate location

WRIGHT H.
Rating:

Customer did not leave a comment.

JENNIFER CAROL L.
Rating:

Customer did not leave a comment.

Marta M.
Rating:

Lower Prices

Katrina W.
Rating:

Your return process after hours. I could not get my location to work on my phone to finish the process. I got it there at 5:07

HATTIE C.
Rating:

Everything was handled properly. Great customer service

NARLON C.
Rating:

Management incoherent, quality is a management style that either draws or repels. we all have bad days but our countenance should be of thankfulness, a smile will always turn your bad day into joy. Thank you, I LOVE MY JOB.

Theresa W.
Rating:

Customer did not leave a comment.

LORENA L.
Rating:

Customer did not leave a comment.

ADALBERTO U.
Rating:

Customer did not leave a comment.

JEFFERY H.
Rating:

They did not bring truck out to me. I had to back it out from between 2 other trucks blind with only inches on each side. Truck only had 1/4 of a tank of gas.

TIMOTHY D.
Rating:

Great service and products. Very friendly, helpful and professional. Thank you

REGINALD B.
Rating:

Customer did not leave a comment.

ETHEL M.
Rating:

Customer did not leave a comment.

Eugene P.
Rating:

nothing

GREG C.
Rating:

Your computer system need to work faster

Candice G.
Rating:

Great Customer Service

John B.
Rating:

Customer did not leave a comment.

Lucrecia B.
Rating:

You guys are awesome...

RICARDO P.
Rating:

Nowadays, cleaning every renting unit is extremely important!!

Jose P.
Rating:

Great and easy way to move, by using Uhaul!!!

FLOYD N. | Overall Experience |
Rating:

Customer did not leave a comment.

Timothy D.
Rating:

Great service. Thank you

Edward T.
Rating:

Customer did not leave a comment.

Kelvin P.
Rating:

Customer did not leave a comment.

DAVINA M.
Rating:

Customer did not leave a comment.

Yolanda A.
Rating:

Customer did not leave a comment.

Robert D.
Rating:

Always courteous and helpful

Desmond H.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Great staff

Karl B.
Rating:

I was ignored for 20 plus minutes. I was one of two customers in the office. Told them the brakes or bearings need to be looked at, the response was huh never heard that before. Well that's how you learn if something.

Carla E.
Rating:

Angel was very professional and provided excellent customer services.

Robert L.
Rating:

Customer did not leave a comment.

rhonda h. | Overall Experience |
Rating:

Angel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks

Kimberly W.
Rating:

Same as above

Carl C.
Rating:

Customer did not leave a comment.

Ma O.
Rating:

Great service all around

Korreon G.
Rating:

Customer did not leave a comment.

Arryel P.
Rating:

Customer did not leave a comment.

Michael E.
Rating:

Customer did not leave a comment.

APRIL M.
Rating:

Customer did not leave a comment.

cynthia d. | Overall Experience |
Rating:

My 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.

Yaritza M. | Overall Experience |
Rating:

Well I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.

Peggy J. | Overall Experience |
Rating:

I enjoy it

destiny j. | First Impressions |
Rating:

Excellent customer service

jane u. | Overall Experience |
Rating:

Great folk with whom to deal. Very helpful.

Jerkeithra S. | First Impressions |
Rating:

Awesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!

dominque o. | Overall Experience |
Rating:

Really nice people

ciesha a. | Overall Experience |
Rating:

Everything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs

Thelma H. | Overall Experience |
Rating:

It was easy to pay on line Easy access They have friendly reminders

SONALI V. | Overall Experience |
Rating:

The staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.

Veronica A. | Overall Experience |
Rating:

I didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.

No reviews have been submitted for this location.

Back
To Top