Customer Reviews for U-Haul Moving & Storage at Jim Miller Rd

1,405 reviews

7107 C F Hawn Frwy   Dallas, TX 75217
(Across the stree from South Dallas Police Dept next to Dollar store)

(214) 398-8196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 398-8196

7107 C F Hawn Frwy
Dallas, TX 75217
(Across the stree from South Dallas Police Dept next to Dollar store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing it was a good agent

VICENTE B. 
Rating:
1.0

When returning the truck the person that help me was very rude and wasn't trying to let me explain. He was very rude and would not reference nooner to this location.

VIRGINIA H. 
Rating:
5.0

Customer did not leave a comment.

louis marie j.  |  Overall Experience 
Rating:
4.0

R

FLOYD N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARVINAL C. 
Rating:
5.0

Keep up the good work!!!!

PETER F. 
Rating:
3.0

The engine light was on and the gas level was reading low less than 39 miles before the tank was empty.

PAULA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
4.0

Customer did not leave a comment.

GREGORY K. 
Rating:
1.0

Customer did not leave a comment.

SHANA S. 
Rating:
2.0

The 1st truck I got started overheating on the freeway so we turned around to return the veihicle. The people at the location charged for the 5 miles of returning it. The app was not working to return the 2nd truck.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

Customer did not leave a comment.

RAY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KYMLA M. 
Rating:
5.0

Customer did not leave a comment.

DIMAS G. 
Rating:
5.0

Customer did not leave a comment.

tyrell M. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
1.0

Customer did not leave a comment.

JAY EVERETTE H. 
Rating:
1.0

Booked one way truck Dallas to Houston. Location for pick-up changed 4 times. Received call at 3:00 PM day before rental pick up and advised it had changed again. Next morning at 8:00 went to pick up truck and was told no, gotta drive yet another 20 miles to another location to pick up. Horrendous customer service. Will never us Uhaul again. Period.

PAUL H. 
Rating:
5.0

Great customer service on the phone and when I picked up the trailer. Very quick to get me checked in and get trailer hooked up to my truck. Store didn't have a furniture dolly to rent so I had to go buy one at Home Depot. I scheduled my drop off location online and confirmed it with the person who checked me when I picked up the trailer but when I left the location I received a text telling me to drop it off at a different location that I didn't choose which made it a little confusing but overall I was completely satisfied with my experience with uhaul.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

BOBBY T. 
Rating:
5.0

Customer did not leave a comment.

MEGAN H. 
Rating:
4.0

Customer did not leave a comment.

RokeiTha J.  |  Overall Experience 
Rating:
1.0

Milage price more expensive than other locations. I was charge for full tank even tho fuel gouge is not working properly.

SANTIAGO C. 
Rating:
5.0

Customer did not leave a comment.

VICKIE S. 
Rating:
5.0

Customer did not leave a comment.

Nakia M.  |  Overall Experience 
Rating:
5.0

👍

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

Susana C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Evelyn F. 
Rating:
5.0

Customer did not leave a comment.

Justine B. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO A. 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

When a customer talks to customer service to confirm the rental and they request for a 2 day rental and confirm the mileage for usage. The representatives at the locations need not to change mileage or time request period. The customer service quoted one price for the rental. However, the location changed mileage to lower miles and it messes up my overall pricing.

Leticia B. 
Rating:
5.0

The booking rate changed when I got to the store, but they fixed it no problem and were very friendly and helpful.

DAVID G. 
Rating:
4.0

The truck had significant noise coming from the power steering and brake pumps. In addition, I was called by dispatch and told that the location I had reserved a truck could no longer honor my reservation, so they changed me to this location. Unfortunately, they also took away the Truck Share 24/7 option, so when I showed up at 615a to pick up my truck, it was unavailable. This meant I had to wait outside in the code, in a fairly rough part of town for 45 minutes until they opened to get my reserved equipment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

JANE S. 
Rating:
5.0

Super fast and Good Customer Service, thank you

veronica R. 
Rating:
4.0

Thanks for 2 years of storage. Space was maintained well.

Franzola P.  |  Overall Experience 
Rating:
5.0

Excellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.

Arnaldo O.  |  Overall Experience 
Rating:
4.0

I am so disgusted with U-Haul and the way my account is completely messed up. Everytime I do a mobile pickup it ends it error and I have to waste half an hour going inside to get the keys and for them to tell me they can't see the error. This is beyond frustrating.

APRIL B. 
Rating:
5.0

I think we should be able to o access out storage whenever u can.

kenetia t.  |  First Impressions 
Rating:
5.0

Had a little trouble with the app. Froze on me 3 times which caused be to double book a vehicle. I was able to cancel the other vehicle on the app but kind of annoying

Jessica R. 
Rating:
4.0

I can't find anything that might need improving. The gentleman that helped my husband and I was very helpful and friendly.

Lillie G. 
Rating:
1.0

You gave me a truck with the wrong miles on the odometer and I didn't know what the link was cause they don't tell you about the link when so I just clicked it which means I approve it saying I went 180 miles when I only went 33 miles and I will never go to this location ever again

CLARENCE W. 
Rating:
5.0

Customer did not leave a comment.

Edgar N. 
Rating:
5.0

Great service great attitude.

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

MAURISHA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

SHANDA H. 
Rating:
3.0

Customer did not leave a comment.

Kizza o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

LEDARION S. 
Rating:
3.0

When people on the phone are rude. People the location pretty much treat you like you don't even exist. Not sure what kind of program you restarted there but maybe you need to go back to the old way of having courtesy and show that you appreciate having customers or people will start taking their business elsewhere

KARL B. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

It was great having The carts at the door. That was so helpful.

louis marie j.  |  First Impressions 
Rating:
1.0

The personnel at this Uhaul were extremely rude to me - particularly an employee named Debra. Everything was disorganized, and I will not be using Uhaul again.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Deok C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

All the staff is very friendly

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
4.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

I always use this one because of the friendliness courteous and help.

ROSALIND DENISE P. 
Rating:
5.0

Not a thing, Great customer service !!!

DALE C. 
Rating:
5.0

They will did help alot.

ARLANDA S. 
Rating:
3.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Excellent service!

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Servando C. 
Rating:
5.0

Y'all good

VERONICA W. 
Rating:
5.0

I rent a shit ton of vehicle transports throughout multiple states, this has one of the MOST helpful locations I've ever rented from. Follow their example.

Devan H. 
Rating:
5.0

Customer did not leave a comment.

Amberniece Reid R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Give rewards

SAMUEL C. 
Rating:
5.0

Great services from the staff.

TARIK M. 
Rating:
5.0

Clean, organized, stocked and quick.

RONALD S. 
Rating:
2.0

This employee told me it's extremely common for Uhaul employees to tell customers it will cost thousands of dollars to drop of at another location, but that's not true and that I would be able to drop it off at any location in the Dallas area.

MERIDEE B. 
Rating:
3.0

Get the queen at the front desk trained up on customer service... don't get me wrong, he helped me out, but was reminding me the whole time that "he's doing me a favor," just do your job and shut up...i was in a real pickle and didn't have time to listen to his grandstanding.

OLEG M. 
Rating:
5.0

This is a great location with very nice staff. The staff should know the history of Uhaul

Dan J. 
Rating:
3.0

Truck was just awful.

CHRISTOPHER H. 
Rating:
5.0

Website had major issues with my account and tech support disconnected my call and never returned a call. employees on location were good and helpful. truck needs an alignment and a tire pressure sensor.

Isaak M. 
Rating:
2.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Quick, easy and affordable services.

Yolanda J. 
Rating:
5.0

Customer did not leave a comment.

SHAMECIA LATRICE C.  |  First Impressions 
Rating:
1.0

I went to the location twice and waited an hour and no one was at the location. I was then given an alternate location and that worked out great.

DERON B. 
Rating:
5.0

Customer did not leave a comment.

anita H. 
Rating:
2.0

The reason I would only subject using this location, it's the closest one I know. I don't think they do any maintenance are cleaning to the vehicles. The pickup truck I rented the first time it smelt really bad, and it was very dirty. The vehicle I just rented had the engine light on ran kind of draggy and needed a oil change immediately. I was about 10 minutes when I noticed the engine light on I made a call and let them know that the engine light was on. I was told don't worry about it it's just a sensor. The way it drove I don't think it was just a sensor. However, when I returned the vehicle back. I notice about 10 minutes later while waiting on my ride, they put it back on the lot without even changing the oil. That tells me they don't do no maintenance to those vehicles so it's like driving at your own risk. I also over charge on milage, so honest may not go a long way. Unfortunately I was trying to get back to work.

Amie K. 
Rating:
4.0

I would like to review to Philadelphia location, I sent a separate email regarding this.

Lindsey M. 
Rating:
4.0

Storage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.

YVETTE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS O. 
Rating:
4.0

Ask for the photo of the ID in advanced. It's time consuming and when picking up late at night can be dangerous.

TIFFANY H. 
Rating:
5.0

Do not change a thing, however, if you are going to offer instalments that could take an hour or two; should invest in a waiting room :)

Stephen N. 
Rating:
5.0

I rented a van. The inside of it smelled like smoke. Please Display no smoking signs in the vehicle. The maintenance wasn't up to date on the van. The tire sensors were disconnected causing all 4 tires to have different tire pressure. One read 0. The windshield fluid was low as well.

REGINA A. 
Rating:
5.0

Customer did not leave a comment.

Trevonte D. 
Rating:
5.0

Nothing, just keep doing what you are already doing 💯

ALISA W. 
Rating:
5.0

Customer did not leave a comment.

LUIS N. 
Rating:
5.0

All good

ENRIQUE L. 
Rating:
5.0

They guys who worked at the location were extremely helpful and respectful.

JOHN M. 
Rating:
5.0

My suggestion is to perform better maintenance on the their trucks.

ERIK W. 
Rating:
2.0

Small truck not available for 3 days, rent large available one the steering wheel lose for about 2 inches, it has less than half tank but the charge me the half tank, rude customer service

Yarub A. 
Rating:
5.0

No comment

TERRY S. 
Rating:
1.0

Provide safe equipment, Trailers with clips on chains. For they won't unleash while driving, and damage the towing vehicle like it did to my truck. CLAIM # 02192031

DONALD F. 
Rating:
5.0

Nothing at this point he was on top of everything

EDDIE F. 
Rating:
5.0

Customer did not leave a comment.

APRIL S. 
Rating:
4.0

Customer did not leave a comment.

Melba J. 
Rating:
5.0

Calvin and Briana where a great help! They answered all the questions I had and they were very friendly. Would recommend location again.

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Carleisha J. 
No reviews have been submitted for this location.

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