Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

1825 reviews

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JULIETA F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

The only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.

amanda w.  |  Overall Experience 
Rating:
5.0

Everything was great.

CHRISTOPHER B. 
Rating:
5.0

The service and the staff were PERFECT, however the system was down for the entire day of my initial reservation which cost extra money with the movers. On top of that the system hiccuped at payment time causing additional charges to my account. I now must wait to have the funds released. Noone needs additional stresses on moving day but thanks to the processes that is what I got. Greatfully the staff was wonderful and relieved some of the stress...What a nightmare!

Tracey S. 
Rating:
4.0

Longer access hours to the double wide sliding doors would be great.

Diana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graciela C. 
Rating:
2.0

I had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.

HUMBERTO M.  |  Overall Experience 
Rating:
5.0

Service rep took care of me swiftly and was very cordial.

RONNIE W. 
Rating:
3.0

Too much

EMILIO G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN K. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN R. 
Rating:
4.0

Customer did not leave a comment.

verney s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LORENZO P. 
Rating:
5.0

Customer did not leave a comment.

Marisa P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

I can't list any improvements because I was very satisfied with my pick up and drop off experience. The truck we rented for the day worked great and did what we needed it to do. All I would say is check the tires frequently because of wear and tear. It wouldn't be fun for a tire to blow out while on the road which happened to us with another company (Budget).

Adam O. 
Rating:
3.0

Customer did not leave a comment.

Rene R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

krishanna t.  |  Overall Experience 
Rating:
5.0

Everyone at site were very helpful and attentive. Great customer service! Thank you!

JORGE G. 
Rating:
5.0

I want to thank Jeannete for the help that she gave us from El Paso she is one of the best people I have ever dealt with overall the only problem that I had was with customer service it was hard to get through to the main numbers to discuss anything but with El Paso it was perfect

Manny V. 
Rating:
4.0

Customer did not leave a comment.

George A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Great service hassle free. Not just during this visit but others in the past as well. Great location

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

ERICA J. 
Rating:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Overall Experience 
Rating:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valentin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

MENARD S. 
Rating:
5.0

Very professional and quick.

RONALD H. 
Rating:
1.0

Customer service is the worst I have ever dealt with

VICTOR P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amaro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
1.0

Better attitude

JOSE T. 
Rating:
3.0

The break light turned on as soon as I got on the highway and it kept beeping. I tried to call and they placed he on hold for a very long time

GABRIELA F. 
Rating:
3.0

Customer did not leave a comment.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAVIER R. 
Rating:
5.0

Employees are over worked they still did an excellent job

RICARDO M. 
Rating:
4.0

Customer did not leave a comment.

LISA ANNE B. 
Rating:
5.0

Staff was amazing. Very knowledgeable. Keen to detail. And explained everything. Over all great experience, definitely returning to this location for future uhaul needs.

CRYSTAL R. 
Rating:
3.0

Customer did not leave a comment.

AUBREY M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Gilbert C. 
Rating:
4.0

Customer did not leave a comment.

ISMAEL C. 
Rating:
5.0

Customer did not leave a comment.

JAZMIN A. 
Rating:
5.0

Customer did not leave a comment.

NORMA C. 
Rating:
5.0

Great experience!

JAMES S. 
Rating:
5.0

There is no way to get in contact with the local branch. Calls keep going to call center.

JEROME W. 
Rating:
5.0

The only issue I had was with Uhaul agent Mrs. Ramos . She reserved requested unit that I had requested and I verified with her that unit would be available to me for 24 hours as I do with all my rentals from that location. So when I went to pickup my rental she apparently booked it to someone else the following morning which would have been Fri at 7am. I explained to agent Forti how am I going to reserve a unit for 24 hrs and have to bring it back in 12 hours . I was very upset because this isn't the first time that Mrs. Ramos puts me in this cituation. I did apologise to Mr. Forti for taking my frustration out on him. CJ was very helpful in straighting out the matter and accommodating me with the rental. Please give CJ mgr and Agent Forti for their above and beyond customer service . Thank you U-Haul for providing me the service that I require everytime I need your rentals.

ROGER M. 
Rating:
3.0

I asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn’t give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.

Bonnie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauro V.  |  Overall Experience 
Rating:
4.0

Uhaul needs to explain the Ubox process better to customers. I was confused about it at first. Otherwise, it was a good experience.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

LEONEL JR E. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS G.  |  First Impressions 
Rating:
5.0

Was the best customer service

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

Marcos G.  |  Overall Experience 
Rating:
5.0

None at this time!

LARRY G.  |  First Impressions 
Rating:
2.0

you have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.

Joe E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alberto L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rene and ana g.  |  Overall Experience 
Rating:
4.0

I'm so sorry I forgot the lady who checked me ins name. Short, short hair, glasses. Was the best ! She gave me the info needed. When returning the vehicle, I just so happen to catch her on her off day and she went above and beyond with a smile on her face and no hesitation to help me out!

SOLANGUE P. 
Rating:
4.0

Customer did not leave a comment.

laura c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Staff deserves a raise!

william l.  |  Overall Experience 
Rating:
5.0

Improvements: Information was not completely updated or clear on all the troubles I had. It took the employee a little while to determine that I was supposed to drop it off there.

John V. 
Rating:
5.0

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

John T.  |  Overall Experience 
Rating:
1.0

Had a blowout. Waited 2 and a half hours to get the tire fixed. Not again

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

Everyone there has always been great. Customer service always awesome.

Humberto H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

Nothing everything was perfect and fast they know what they where doing.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN R. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Great service!!

Dania R.  |  Overall Experience 
Rating:
5.0

Very helpfull .

NOEL JUSTICE L. 
Rating:
2.0

I continue to see additional charges on my receipts and there are no explanations given. They have yet to explain them.

FRANCISCO T. 
Rating:
5.0

Customer did not leave a comment.

GRACIELA C. 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandro A. 
Rating:
5.0

Customer did not leave a comment.

veronica S. 
Rating:
4.0

Had issue picking up truck using my cell phone. I tried several times and finally had to go into store. The clerk also tried sending me link again. That didn't work either. He said that "we've been having problems with our app." It was an inconvenience. Had a much better experience returning truck.

RICHARD R. 
Rating:
2.0

The loading dock doors don’t open in the night or what

Jessie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Staff overall very professional.

Benito T. 
Rating:
5.0

Customer did not leave a comment.

SERGEI E. 
Rating:
5.0

My experience was good. The only complaint I have is that I was charged an extra day even though I took the auto transport back the same day. I understand that it was after the location closed (around 8:30 pm) but I wasn't told it would result in an extra day charge. If that was the case, I would have taken my time and return it the next day.

Octavio S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L. 
Rating:
5.0

The lady was very helpful and sweet. Promote her.

christopher W. 
Rating:
5.0

Really good overall location

NORMA C. 
Rating:
1.0

This location gave me different information than my pick up location, and charged me again for the days I had already paid for. I even spoke with customer service and they still don't understand that I was charged twice even though I showed them both receipts.

ARIEL P. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

Upset I had to drive clear across town to pick up cargo trailer. I can't believe the original location rented out the unit after we had made the reservation. Very inconvenient. Thanks.

BENITO R. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

Staff friendly, knowledgeable and accommodating.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

LORENZO M. 
Rating:
5.0

Customer did not leave a comment.

jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

Franz Leo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO A. 
Rating:
2.0

Never use uhaul again or the moving helpers when setting up online reservation , horrible experience....

Philip V. 
Rating:
5.0

Customer did not leave a comment.

Miller S.  |  Overall Experience 
Rating:
4.0

The mobile check in process was a mess. I lost 2 hour having to drive back home to get my passport and the agents were not helpful at all. I lost anytime I wanted to gain by checkin in early.

Arturo V. 
Rating:
5.0

Customer did not leave a comment.

WILBERTO B. 
Rating:
5.0

Truck was somewhat uncomfortable for a 2800 mile trip. Engine noise loud. Would recommend additional sound proofing. Also would recommend bluetooth radio which is almost a necessity now.

ERIC S. 
Rating:
3.0

It was okay. The price went up a lot based on the mileage. We only had it till about 5 and made two trips across the city. The guy that came out to check the truck when I returned it didn't have a mask on.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

victor R. 
Rating:
5.0

Not a thing these folks have this down to a science. Would and all ways will recommend this place to my friends and family. Very professional keep it up.👏👏👏

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Tracie P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Quick return/drop off service

IVAN S. 
Rating:
5.0

Customer did not leave a comment.

LUCIA V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS E. 
Rating:
5.0

Good service

Fred R. 
Rating:
5.0

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

FRAN F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIGUEL ANGEL H. 
Rating:
5.0

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it’s think his name was Steven, answered all my questions and was very patient with me.

Maggie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
3.0

The lady that calls people when they keep the truck longer than they originally planned. Needs to be nicer to people when calling to let them know they are gonna be billed one more day. They way she was saying stuff was very rude....The first lady that I spoke to the night I picked up the truck was amazing so nice

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

chantal s.  |  Overall Experience 
Rating:
5.0

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Jonathan R.  |  First Impressions 
Rating:
5.0

Great service, convenient, reasonable prices.

Alfonso F. 
Rating:
5.0

Staff was wonderful and friendly. Very well run facility.

Terry M.  |  Overall Experience 
Rating:
1.0

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Oscar m.  |  Overall Experience 
Rating:
3.0

I reserved a covered space and when I went there were none available, their inventory wasn’t up to date. I’m confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Luis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor m.  |  Overall Experience 
Rating:
5.0

The workers the are great and extremely helpful in extremely customer service 10/10=20

Jorge Raul V.  |  Overall Experience 
Rating:
5.0

Great location, easy access. Helpful staff, very courteous!

Michael O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D. 
Rating:
5.0

Excellent Customer service from Michael very happy will highly recommend thank you.

Antonio T. 
Rating:
3.0

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

toni s.  |  Overall Experience 
Rating:
5.0

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

RANDY S.  |  First Impressions 
Rating:
5.0

Simple process. Love the use of technology.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

Raquel J. 
Rating:
5.0

Nothing everything went well

JUAN V. 
Rating:
4.0

there was a leak in the fire sprinkler system

tabitha c.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

Yvonne M.  |  First Impressions 
Rating:
5.0

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

jose c.  |  Overall Experience 
Rating:
5.0

Close and convenient easy excess to and from home!

Ricardo Q.  |  First Impressions 
Rating:
1.0

Would NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.

Jean O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leslie l.  |  First Impressions 
Rating:
5.0

Great customer service!

ANTHONY D.  |  Overall Experience 
Rating:
2.0

Besides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.

phillip g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roxanna c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dahlia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvia c.  |  Overall Experience 
Rating:
4.0

The one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.

Ann Y.  |  Overall Experience 
Rating:
1.0

kept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.

grace a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas W.  |  Overall Experience 
Rating:
5.0

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Kevin H.  |  First Impressions 
Rating:
5.0

This U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.

Barbara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  First Impressions 
Rating:
5.0

We felt very safe knowing that our things were highly secure.

Debbie O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo C.  |  Overall Experience 
Rating:
5.0

Good job

Roberto G.  |  First Impressions 
Rating:
5.0

I had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza

FLORA E.  |  Overall Experience 
Rating:
4.0

I can’t give five stars only because it is the most expensive RV storage.

Matthew H.  |  First Impressions 
Rating:
4.0

No comment at this moment

Jaime P.  |  First Impressions 
Rating:
5.0

easy and efficient

Raymond B.  |  First Impressions 
Rating:
4.0

Just to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.

Manuel N.  |  First Impressions 
Rating:
5.0

Real professional.

Alfredo M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gilberto R.  |  First Impressions 
Rating:
1.0

Staff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn’t even relate. Very bad customer service. Would not recommend.

Cristal G.  |  Overall Experience 
Rating:
5.0

Staff were helpful and answered all my question I had..

David G.  |  First Impressions 
Rating:
5.0

The store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!

Natalie S.  |  First Impressions 
Rating:
3.0

I rented a unit that on the example of the unit I rented had a price point of 104.95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104.95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

Armando D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip g.  |  Overall Experience 
Rating:
5.0

Store employees very helpful as well (last name-Soto)

Edward G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Delilah F.  |  Overall Experience 
Rating:
4.0

Everything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!

Lorena O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  Overall Experience 
Rating:
4.0

The staff was very friendly,, helpful and efficient.

Dolores R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R.  |  Overall Experience 
Rating:
5.0

The first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.

Kinsey J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

beth a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip y.  |  Overall Experience 
Rating:
5.0

Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah F.  |  First Impressions 
Rating:
5.0

Staff was very professional and knowledgaeable.

Jose A.  |  First Impressions 
Rating:
5.0

Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

Irene S.  |  Overall Experience 
Rating:
5.0

It was a great experience!

liz a.  |  Overall Experience 
Rating:
5.0

Thank you.

Douglas W.  |  First Impressions 
Rating:
5.0

Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Justin c.  |  Overall Experience 
Rating:
5.0

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Andre S.  |  First Impressions 
Rating:
5.0

Great service

Fernando L.  |  First Impressions 
Rating:
1.0

I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Osvaldo O.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Norman P.  |  First Impressions 
Rating:
5.0

I got helped at the last minute

Jamie A.  |  First Impressions 
Rating:
5.0

Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Michaela M.  |  Overall Experience 
Rating:
5.0

very convenient.

Baldo N.  |  First Impressions 
Rating:
5.0

Very professional and helpful and accommodating

Steve K.  |  First Impressions 
Rating:
5.0

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Rosa M.  |  First Impressions 
Rating:
5.0

Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

Washington M.  |  First Impressions 
Rating:
5.0

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

James D.  |  First Impressions 
Rating:
4.0

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

N&N Trucking Inc. N.  |  First Impressions 
Rating:
5.0

Mr. Padilla provided an excellent customer service and help us get all the help we need.

paola f.  |  First Impressions 
Rating:
5.0

Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

Timothy B.  |  Overall Experience 
Rating:
5.0

Great place to store an RV

JOHN R.  |  Overall Experience 
Rating:
5.0

Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

Roberto M.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating. Thank you.

edwardo b.  |  Overall Experience 
Rating:
5.0

The folks at this really nice, upscale facility took great care of us. Thank you very much!

Timothy B.  |  First Impressions 
Rating:
5.0

Good service

mellie m.  |  First Impressions 
Rating:
5.0

Iris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

murphy d.  |  Overall Experience 
Rating:
5.0

Great experience

michael j.  |  Overall Experience 
Rating:
5.0

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

diane r.  |  First Impressions 
Rating:
5.0

Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Martin S.  |  First Impressions 
Rating:
5.0

Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Christopher R.  |  First Impressions 
Rating:
5.0

Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

Isabel M.  |  First Impressions 
Rating:
5.0

Amazing Customer service

christina r.  |  First Impressions 
Rating:
5.0

Great customer service.

Juan C.  |  First Impressions 
Rating:
5.0

Will rent again

Raul C.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and I was able to unload immediately.

Brandon H.  |  First Impressions 
Rating:
5.0

You were great thank u

Nakiya R.  |  Overall Experience 
Rating:
5.0

Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

liz Y.  |  Overall Experience 
Rating:
5.0

My drivers were friendly and efficient. Pleasure working with you.

Valerie L.  |  Overall Experience 
Rating:
5.0

If I need storage again in El Paso I will be back

karla b.  |  Overall Experience 
Rating:
5.0

No complaints, better than I was expecting.

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Justine c.  |  First Impressions 
Rating:
5.0

Move in and move out was an easy process. Facility was clean with a very convenient location.

Damian C.  |  Overall Experience 
Rating:
5.0

n/a

Marie C.  |  Overall Experience 
Rating:
1.0

I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.

Melody P.  |  Overall Experience 
Rating:
5.0

Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Eduardo L.  |  Overall Experience 
Rating:
5.0

Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

Daisy M.  |  Overall Experience 
Rating:
5.0

Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

FRANCESCO S.  |  First Impressions 
Rating:
5.0

I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

GERALD C.  |  Overall Experience 
Rating:
5.0

The girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

erin h.  |  Overall Experience 
Rating:
5.0

I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

jo c.  |  Overall Experience 
Rating:
5.0

Great

Ismael O.  |  Overall Experience 
Rating:
3.0

Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Roxanne M.  |  Overall Experience 
Rating:
5.0

Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Cynthia R.  |  Overall Experience 
Rating:
5.0

Convenient and helpful staff.

Kimberly C.  |  Overall Experience 
Rating:
4.0

Was really happy with previous management but noticed changes when the new management took over...

Gheri B.  |  Overall Experience 
Rating:
5.0

Thank you for your professionalism

GREG M.  |  Overall Experience 
Rating:
5.0

Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

MIGUEL G.  |  Overall Experience 
Rating:
5.0

The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

Brianna L.  |  Reservation 
Rating:
4.0

The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

raymund r.  |  Overall Experience 
Rating:
5.0

Carmen was great!!!

Randy M.  |  Overall Experience 
Rating:
5.0

Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

carol r.  |  Overall Experience 
Rating:
5.0

nice people great facilities

Adam K.  |  Reservation 
Rating:
5.0

Keep up the good work. I appreciate good work Thank you

FRANCESCO S.  |  Reservation 
Rating:
5.0

Happy with service

samantha s.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

John P.  |  Overall Experience 
Rating:
5.0

All at U-Haul always helpful and knowledgeable, great customer service.

John P.  |  Overall Experience 
Rating:
5.0

A Little Bit Pricey at $90.00 per Month but ok for short term.

ronald f.  |  Overall Experience 
Rating:
4.0

I had a good experience reserving my storage and the staff was very helpful.

David R.  |  Reservation 
Rating:
5.0

I think your boxes should be a more wider.

Iola j.  |  Overall Experience 
Rating:
5.0

Very Helpful , i don't know how else to say it ...Thanks

ronald f.  |  Reservation 
Rating:
4.0

When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Lorie J.  |  Reservation 
Rating:
5.0

This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

Cynthia R.  |  Overall Experience 
Rating:
5.0

Wonderful experience

ronnie g.  |  Overall Experience 
Rating:
1.0

Reserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it

Aleida B.  |  Overall Experience 
Rating:
5.0

Pick up went smooth, good service and most important no problems on the road.

Mario C.  |  Reservation 
Rating:
5.0

Thank you for making my move convenient. Moving is difficult enough without having to worry about storing things.

Ad M.  |  Overall Experience 
Rating:
5.0

Joe Battle staff rocks!

Ad M.  |  Overall Experience 
Rating:
1.0

I was charged when I didn't even have the equipment

megan m.  |  Overall Experience 
Rating:
5.0

Goodjob

majell s.  |  Overall Experience 
Rating:
5.0

Great service!

HECTOR V.  |  Overall Experience 
Rating:
5.0

All the employees were always helpful and accommodating. Their assistance was always appreciated.

SYLVIA A.  |  Overall Experience 
Rating:
1.0

I was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.

Yolanda T.  |  Overall Experience 
Rating:
5.0

The manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.

CAROL W.  |  Overall Experience 
Rating:
5.0

I had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.

Soutsada S.  |  Overall Experience 
Rating:
5.0

Thank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful

grace p.  |  Overall Experience 
Rating:
5.0

Excellent

Erika I.  |  Overall Experience 
Rating:
5.0

You guys rock!!!!

Oliver G.  |  Overall Experience 
Rating:
5.0

Good Staff at this location and the Manager was very helpful.

Jose T.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations?

Marco V.  |  Overall Experience 
Rating:
5.0

Great management. Very helpful. Clean and well maintained. Secure.

William W.  |  Overall Experience 
Rating:
5.0

Great nice building! Clean inside and out! Friendly staff will recommend to all friends and family!

Jose B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top