Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Joe Battle & I-10

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Denise G. on

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Christopher N. on

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I showed up and explained that the link to submit issues with damage broke but I did take pictures. before I picked up the trailer. he was very nice young man.

Daniel C. on

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Brandy B. on

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overall excellent service very handy

Luis F. on

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Irving C. on

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Kathryn W. on

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UHaul makes it easy to return equipment.

Adrian E. on

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Everything was great. Maybe picking up process a little bit faster, but in overall, all great

Melissa M. on

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When we went to pick up the truck we also needed our dollies, so I went to the counter to ask for them and the rep just left from behind the desk amd assumed we were going to follow. He didnt explain where he was going then was outside waiting for the dollies very annoyed because we were still inside.

Washington M. on

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Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

Michael M. on

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Easy drop off, fast friendly service. The location was clean and easy to find.

James D. on

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My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

Patrick H. on

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Dean P. on

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Service was extremely SLOOOOWWWW. I spent entirely too much time waiting to pick up and again to drop off. All of my info is in the online reservation... Something is amiss with the system at this location. It can't be that difficult to navigate a computer screen and get your customers on their way.

Sergio C. on

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Yolanda A. on

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Everything was satisfactory

Victor A. on

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Hector G. on

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outstanding customer service .

Jose A. on

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I got charged $20 dollars for returning the truck after hours. It was not due until the next morning. If somebody had told me that it would be an extra charge, I would have waited til the morning to turn it in.

andre C. on

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N&N Trucking Inc. N. on

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still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

Christine A. on

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Your representative was very friendly and helpful!! Will certainly use this location again.

Raul R. on

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Ruben E. on

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Everything went well. No change needed.

Ernesto A. on

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ariel D. on

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Good service

James R. on

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Julio M. on

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Cassandra B. on

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Hector L. on

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Jaciel R. on

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Monica A. on

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When I first took the trailer the plan was to return it to the place that I rented it from, however when I got to my location I wanted to change it to leave it in Arizona because I was having trouble with my truck. But I would only be allowed if I was charged an arm and a leg which made me bring it back and having to stop every so often so my truck would not overheat. Very user unfriendly

William B. on

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Quality service at a reasonable price. Mike was friendly and engaging, as well as knowledgeable and professional, as was the rest of the staff. My wife and I will definitely be using their services in the future. THANKS!

Raul M. on

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Great staff, so no need for improvement. Employee Jimenez was very helpful and cordial.

Julio M. on

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Service very good and equipment well taking care of it.The guy inspect my truck very fast. I give them an A.

paola f. on

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Mr. Padilla provided an excellent customer service and help us get all the help we need.

Juan D. on

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Timothy B. on

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Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

JOHN R. on

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Great place to store an RV

Roberto M. on

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Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

edwardo b. on

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Staff was very accommodating. Thank you.

Timothy B. on

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The folks at this really nice, upscale facility took great care of us. Thank you very much!

mellie m. on

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Good service

murphy d. on

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Iris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

michael j. on

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Great experience

diane r. on

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Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

Martin S. on

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Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Christopher R. on

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Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Isabel M. on

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Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

christina r. on

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Amazing Customer service

Juan C. on

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Great customer service.

Raul C. on

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Will rent again

Brandon H. on

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Everything went smoothly and I was able to unload immediately.

Nakiya R. on

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You were great thank u

liz Y. on

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Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

Valerie L. on

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My drivers were friendly and efficient. Pleasure working with you.

karla b. on

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If I need storage again in El Paso I will be back

Anthony M. on

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No complaints, better than I was expecting.

Justine c. on

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Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Damian C. on

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Move in and move out was an easy process. Facility was clean with a very convenient location.

Marie C. on

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n/a

Melody P. on

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I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.

Eduardo L. on

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Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Daisy M. on

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Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

FRANCESCO S. on

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Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

GERALD C. on

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I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

erin h. on

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The girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

jo c. on

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I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

Ismael O. on

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Great

Roxanne M. on

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Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Cynthia R. on

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Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Kimberly C. on

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Convenient and helpful staff.

Gheri B. on

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Was really happy with previous management but noticed changes when the new management took over...

GREG M. on

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Thank you for your professionalism

MIGUEL G. on

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Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

Brianna L. on

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The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

raymund r. on

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The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

Randy M. on

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Carmen was great!!!

carol r. on

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Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

Adam K. on

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nice people great facilities

FRANCESCO S. on

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Keep up the good work. I appreciate good work Thank you

samantha s. on

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Happy with service

John P. on

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Excellent customer service.

John P. on

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All at U-Haul always helpful and knowledgeable, great customer service.

ronald f. on

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A Little Bit Pricey at $90.00 per Month but ok for short term.

David R. on

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I had a good experience reserving my storage and the staff was very helpful.

Iola j. on

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I think your boxes should be a more wider.

ronald f. on

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Very Helpful , i don't know how else to say it ...Thanks

Lorie J. on

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When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Cynthia R. on

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This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

ronnie g. on

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Wonderful experience

Aleida B. on

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Reserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it

Mario C. on

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Pick up went smooth, good service and most important no problems on the road.

Ad M. on

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Thank you for making my move convenient. Moving is difficult enough without having to worry about storing things.

Ad M. on

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Joe Battle staff rocks!

megan m. on

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I was charged when I didn't even have the equipment

majell s. on

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Goodjob

HECTOR V. on

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Great service!

SYLVIA A. on

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All the employees were always helpful and accommodating. Their assistance was always appreciated.

Yolanda T. on

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I was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.

CAROL W. on

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The manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.

Soutsada S. on

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I had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.

grace p. on

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Thank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful

Erika I. on

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Excellent

Oliver G. on

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You guys rock!!!!

Jose T. on

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Good Staff at this location and the Manager was very helpful.

Marco V. on

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Exceeded my expectations?

William W. on

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Great management. Very helpful. Clean and well maintained. Secure.

Jose B. on

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Great nice building! Clean inside and out! Friendly staff will recommend to all friends and family!