Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was fine but reservation got changed on me twice (equipment and pickup) the day prior and the moving help that I scheduled through you canceled less than an hour before move. I will look elsewhere for next move. Will not recommed.
DANIEL G
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
1.0
Very disorganized, understaffed, and staff did not communicate well with each other. I waited in line for 30 minutes and then just told if I paid with a credit card I could leave. Wanted a receipt that the truck had been returned in good condition and then they couldn't find the truck. It took another half hour for someone to check my truck in and give me a receipt. Meanwhile, 10 other customers had been waited on. Poor customer service and communication. I have more items to move in two months, andcwill not be using U-Haul again.
RAELYNN P
Rating:
5.0
The guys operating the site were professional. Knew what needed to be done. Helped out well and was a delight to deal with. Thanks guys!!
DAVID D
Rating:
5.0
Customer did not leave a comment.
DANIEL B
Rating:
5.0
This location was well thought out. People very nice. Went flawlessly
Paul M
Rating:
5.0
Customer did not leave a comment.
AHMED M
Rating:
5.0
Customer did not leave a comment.
Mary H
Rating:
3.0
Customer did not leave a comment.
MARSHA C
Rating:
5.0
Customer did not leave a comment.
Rachael G
Rating:
3.0
There was trash in the cab of the U-Haul from the previous user as well as a sharp kitchen knife in the passenger door. This is very concerning. The truck was not maintained.
ASHLEY V
Rating:
4.0
The person who delivered the U boxes to my previous home provided no instruction in loading them which resulted in their being overweight and packaged incorrectly. The time for the empty boxes to be picked up from my new home was scheduled with the office for between 10:30 am and 12:30 pm, then the actual driver called to say she would pick them up at 7:00 am. She was delayed and actually arrived at about 9:30 am. Don't schedule a time if the drivers are going to change the time.
Diane S
Rating:
5.0
Customer did not leave a comment.
Ayushya G
Rating:
5.0
Janay R. and Kayden G. are excellent employees and represent U-Haul standards and values most positively. Both are helpful, friendly, respectful, very knowledgeable and have a very calm and professional demeanor. Employees like these are much above typical and set the bar at a very high level. They both are wonderful U-Haul representatives. Thank them and thank U-Haul.
BRIAN K
Rating:
3.0
The delivery of the UBoxes was not as expected which made the final phase of my move more difficult than anticipated. The logistics person should have looked at the pictures of the requested drop off point and listened to the customer when she said that she was not comfortable about the boxes being unloaded from a trailer. The call center person was very patient while listening to my angry tirade.
Deborah M
Rating:
5.0
Absolutely nothing and will definitely return again!
Thank you!
DAWN M
Rating:
5.0
Customer did not leave a comment.
KAITLYNN L
|
Overall Experience
Rating:
5.0
Experience was perfect. Both delivery drivers were fantastic.
Thaddeus R
Rating:
5.0
Bye the way I don't like to do reviews.
BRUCE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Savanah T
|
Online Move In
Rating:
1.0
Fix the buggy app, system and website. How is it even possible that the U-Haul employee system, U-haul app, website, and customer service lines are all not working during my reservation?? I’ve seen scam websites better made than this. Not to mention, someone entered in mileage incorrectly and charged me $990+ instead of $200, and somehow this was not a priority for the manager to return my call within several hours yet. Will never give business to U-haul again, and won’t recommend it. Insane to see inefficiency at every level.
Rachel B
Rating:
5.0
Customer did not leave a comment.
Andy H
Rating:
5.0
Customer did not leave a comment.
LEVI H
|
Overall Experience
Rating:
5.0
U-HAUL IS THE BEST
MOHAMED O
Rating:
2.0
Customer did not leave a comment.
ANTHONY L
|
Overall Experience
Rating:
1.0
Huge line. Scatterbrained employees, and a lot of wasted time. I ended up backing in the trailer myself and unhooking it. I waited longer than I should to have someone come do something that took me 10 seconds to do.
Tony W
Rating:
5.0
Staff was very helpful and nice.
DIANE W
Rating:
5.0
I work in the truck leasing and rental industry and was impressed with my experience at U-Haul. Both locations were well organized and efficient. After picking up a small trailer we had to upsize to the larger trailer which the location easily handled. The trailer was in great shape. I pulled it from Michigan to Massachusetts, it pulled straight and true the entire way. Great job U-Haul!
David D
Rating:
5.0
Reserved the trailer at 4:50, picked it up at 5:00 and left the store at 5:10. All for only $15.00.
Awesome.
KOREY J
Rating:
5.0
Customer did not leave a comment.
PATRICK C
Rating:
4.0
Customer did not leave a comment.
Keith C
Rating:
5.0
Customer did not leave a comment.
Erneststeen V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather P
Rating:
3.0
There was a lot of back and forth regarding scheduling and the box delivered an hour late, which cost me since I hired movers to unload the boxes. I would not recommend this service. It was too expensive and a hassle in an already stressful situation. The staff were friendly, which is the only reason I rated the service average.
Melanie E
Rating:
5.0
The staff went above and beyond with kindness! The girl who checked me in was amazing!! The gentleman who helped me on the phone The day after I returned the truck was great also. Thanks to the staff
Jennifer F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JERRY A
Rating:
4.0
Customer did not leave a comment.
JACOB D
Rating:
5.0
Amazing team form the manager Q to their staff. Thank you.
FARZANA I
Rating:
5.0
Everything was great and arrived sooner than expected! A++
Jessica S
Rating:
4.0
There was a small hiccup with the unit number I was originally assigned that the staff fixed for me ASAP. Very helpful and communicative. KP in particular was very helpful.
Sarah K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DANIEL J
Rating:
4.0
Customer did not leave a comment.
WILLIAM J
Rating:
4.0
Customer did not leave a comment.
GILBERT Q
Rating:
5.0
The people were welcoming, friendly, and professional and assisted me right away.
Stephen T
Rating:
1.0
I turned in my rental early, but it was never placed in the system. I was charged for extra days and it took numerous phone calls to this location and corporate to finally get the issue resolved. If only the employee who checked me in had entered the info, none of this would have happened.
LAWRENCE M
Rating:
4.0
Customer did not leave a comment.
Patricia J
|
Overall Experience
Rating:
4.0
Easy online reservation, easy and friendly pick up and drop off
RUTH G
Rating:
4.0
Customer did not leave a comment.
GILBERT Q
Rating:
5.0
KP was amazing and made sure we felt comfortable and safe to utilize the equipment. It was our first time using an auto trailer and she took the time to explain everything thoroughly and demonstrate safe use.
Zachary T
Rating:
5.0
Customer did not leave a comment.
DR K
|
First Impressions
Rating:
5.0
Nothing i can think of.
Kevin C
Rating:
5.0
I think the staff left early? It took some time to figure out how to get the hitch off the ball, but eventually we figured it out.
Judi C
Rating:
5.0
Customer did not leave a comment.
Danny B
Rating:
5.0
Customer did not leave a comment.
BETSY R
Rating:
3.0
Dropped the keys in a slot. No box was avalible. No clear instructions
Sarah A
Rating:
5.0
Customer did not leave a comment.
Jorden A
|
Overall Experience
Rating:
5.0
What hassle free experience. Everyone I met picking up the truck was outstanding. The same can be said when I was returning the truck. You have a great crew working at this location
RICK S
Rating:
5.0
Customer did not leave a comment.
MICHAEL E
Rating:
4.0
Customer did not leave a comment.
KURT J
Rating:
4.0
Customer did not leave a comment.
PATRICK P
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
ANDREW M
Rating:
5.0
Very smooth from the beginning to the end.
Dennis G
Rating:
3.0
We pulled in & fella just took the truck keys and said thanks.
ANGELA N
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M
Rating:
4.0
Customer did not leave a comment.
ROLLAND L
Rating:
1.0
I was told at the Lansing location I could drop off at the Holly location anytime I asked several times if I could drop off at 2:00 a.m. or 12:00 a.m. and the attendant at the Lansing location told me yes it would not be a problem several times. I went to deliver it around 6:00 the night I rented it and I called the Holly location and they told me the gates were closed and they didn't do any overnight drop offs and I have to wait till 8:30 in the morning when I was already on my way out there I literally had to camp out in a parking lot to stay with the u-haul overnight to where I didn't put any more miles on it because I was misinformed at the Lansing location. I will probably never use you all again because of this miscommunication. The employees at the location told me several times I could drop off anytime and that was not the case. It was extremely inconvenient to where I didn't have to add miles to my U-Haul to drive it all the way back home when I found out I couldn't drop it off overnight. One at the Lansing location I was told the exact opposite and I asked several times because I knew I'd be dropping it off late. I'm not happy with my experience at all.
KELLI H
Rating:
5.0
Customer did not leave a comment.
tim m
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
1.0
Make sure the employees have proper customer care, and that they are giving out every detail they need and not just handing them keys making them go find their own truck. Also letting them know something is majorly wrong with the truck before putting a customer in the truck.
KENDRIA G
Rating:
5.0
Customer did not leave a comment.
JOKAY A
Rating:
2.0
Have never received a confirmation after dropping off the rental at the U haul location. Otherwise all else is OK
ZSOLT K
Rating:
4.0
Customer did not leave a comment.
WAYNE D
Rating:
4.0
Front facing staff at check-in was a great representative for Uhaul. A busy Saturday morning with a long line of customers, he was helpful, knowledgable, and clearly kept the line content despite the wait. Only small glitch with vehicle was no windshield washer solvent. Ive used this location in the past, will use again.
JAMES K
Rating:
1.0
Customer did not leave a comment.
STEPHEN B
Rating:
5.0
Customer did not leave a comment.
ANTHONY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATHAN S
Rating:
5.0
Customer did not leave a comment.
Courtney O
|
Online Move In
Rating:
5.0
Be honest about total costs:)
JONATHAN M
Rating:
5.0
Easy to use app and great customer service from the staff inside
Casey B
Rating:
3.0
Make sure everything is correct miles etc seeing that they charge for everythjng.
QUANTEIL H
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Team does a great job!
EDWARD B
Rating:
3.0
Staff was friendly and nice but easily distracted. Wasn’t given clear instructions on how to return which caused a huge inconvenience of waiting for almost two hours since we had to contact customer service and charged for safe protection when we weren’t offered a choice
ALICESON N
Rating:
3.0
This rental was an awful experience. We reserved a 26-ft truck about a month before we moved. The day before our pick-up was scheduled, we received an email saying the location we chose didn’t have a truck in that size, so we needed to go to a second location (the specific location was provided). We went to the new place on our pickup day. They got a truck and the car tow dolly we needed. But they found the dolly had a screw missing just before we pulled out. So then we were sent to ANOTHER location. Got a truck lined up in the size we needed, but then found out it had a catalytic converter problem. So we waited until another truck could be ready for us. Overall, it seemed to be an across-the-company quality control problem of not prepping and checking the trucks ahead of time and ensuring the customer had what was needed at the time of pick-up. We finally got the truck home 2.5 hours later than our original pick-up time that we had scheduled. During the drive to our new home (across multiple states), the truck got a flat tire, which only added to the overall problems we faced with this company. When I went onto UHaul’s website and chatted with Customer Service to request remuneration or something for the problems caused by lack of preparation, they said they couldn’t handle it and I’d need to call the final store directly. But three stores were involved in this big problem.
William P
Rating:
5.0
I was a little disappointed that the app tried to charge me a $25 "cleaning fee" even though it was not part of my estimate, and there was no reason, no dirt whatsoever, i had the truck for 2 hours. Luckily the manager was there and assured me I wouldn't be charged. But why was I slammed with that fee? Felt like Uhaul app was trying to rip me off and if I hadn't caught it and the manager hadn't been there, I might have been charged a Bogus cleaning fee. Uhaul needs to fix this on the app. Otherwise I was very happy with the Uhaul franchise at Jolly and Cedar.
Kurt C
Rating:
5.0
excellent service !!!!!!!
DEBRA S
Rating:
3.0
Customer did not leave a comment.
BYRON K
Rating:
5.0
Try to be smart even you feel bad try to improve yourself 🥰
MOHAMED O
Rating:
5.0
Customer did not leave a comment.
LETICIA V
Rating:
5.0
Customer did not leave a comment.
BRIANNA S
Rating:
5.0
Customer did not leave a comment.
DARREN W
Rating:
5.0
Customer did not leave a comment.
johnnie h
|
Overall Experience
Rating:
3.0
As a long going customer, for a U-Haul. I have been using U-Haul for a long time. I suggest one thing. Is that the workers, pay attention to the customers, and stop talking to each other about personal business in the workplace. If they would do less talking and more work, things will be much much better. Not saying that they're not good, but entering into a business where you have to use personal information. And also use your financial services. The workers need to focus more on the customers, then focusing on their personal lives, and talking all the time. Pay attention to what they are doing, in a lot of mistakes will not be made.
TARSHA E
Rating:
2.0
well, I had to put air in two tires before I even took the truck then I put gas exactly where the gage was when I picked up only to find that I was charged for two more gallons…really? I didn’t even use the truck for 24 hours so will not be using again.
Rita P
Rating:
5.0
Customer did not leave a comment.
Scott A
Rating:
4.0
Customer did not leave a comment.
Christopher C
Rating:
4.0
Customer did not leave a comment.
LAVUNDA S
Rating:
5.0
Customer did not leave a comment.
SANDRA W
Rating:
4.0
Very friendly employee checked my vehicle in, busy but took time to direct me, confirm my ride and thank me for my service.
CHERIE S
Rating:
4.0
Customer did not leave a comment.
MARSHAL B
Rating:
5.0
Staff was fantastic. Got me in then out very quickly.
RICHARD H
Rating:
5.0
Ask how many bags of furniture pads are needed for sustainability practices.
Emma J
Rating:
5.0
My salesman was super professional with a great attitude.
CORKY L
Rating:
5.0
The weather deteriorated from the morning (became even colder and really windy). There were a few returns that happened in the space of a few minutes, but the staff were very accommodating and had everyone resolved very quickly.
DAVID J
Rating:
5.0
Customer did not leave a comment.
ROY A
Rating:
5.0
Staff was extremely helpful and very friendly.
MARANDA L
Rating:
5.0
Everything went perfectly well!
Lorri M
Rating:
5.0
Q, our customer service representative, was knowledgeable, friendly, helpful and hilarious! We enjoyed working with him at the Cedar Street Lansing, MI location. If you’re in need of expert moving assistance, go to this location and ask for Quad. You won’t be disappointed!
ERICA A
Rating:
1.0
Be honest. Consumer friendly. Maintain vehicles. Owner is out solely for his/her personal gain and it shows.
MARK R
Rating:
5.0
Customer did not leave a comment.
SHELLY D
Rating:
3.0
Staff was friendly and helpful. Having to use a link to check out the vehicle yourself is a joke. When a customer says the need a dolly, staff should let the customer know there’s already one in the truck.
JENNIFER F
Rating:
3.0
Customer did not leave a comment.
JADEIDRA F
Rating:
5.0
Customer did not leave a comment.
SRIDHAR B
Rating:
3.0
Need to be longer hours for the office.
everett s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruben G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam H
|
Overall Experience
Rating:
5.0
Great customer service
johnnie h
|
First Impressions
Rating:
5.0
The Manager Dimitrius and his staff was very accommodating, respectful and helpful. Their customer service is top notch. 10 out of 10
Carrie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory B
|
First Impressions
Rating:
5.0
First time I’ve been into a company that everything was in line very friendly response very efficient took care of my questions and needs and would it in and out very very quickly. I was surprised.
Valentino S
|
First Impressions
Rating:
1.0
My storage fee was not prorated, so I have to do a dispute to get my money back. I was charged $148 for a 7 day storage. I was never told that I had to move out on a certain day for my money to be prorated, and returned. If your company is going to push that, they should let that be known when you first get a storage.
debber c
|
Overall Experience
Rating:
5.0
When I was done, I felt like I won. The lottery truly was in Shock scene light minutes I walked in all my needs were met and was filling out paperwork and it was completed. In addition to that my first months rent was free. Didn’t even need that because the experience was well worth.it Added bonus through all life dysfunctions this was well structured I was in and out quickly
Valentino S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felicia D
|
Overall Experience
Rating:
5.0
Would use it again if needed!!
Ellen D
|
Overall Experience
Rating:
5.0
Storage unit has a damp smell
RICHARD E
|
First Impressions
Rating:
1.0
I’ve reached out at least six times via phone and twice via email. Nothing. No response, nothing. I’m still trying to communicate with them letting them know we emptied the unit on 8/21.
Maria S
|
Overall Experience
Rating:
5.0
The only suggestion that I have is to have a front desk worker at all times. I was unable to come to the store to close my storage account. I called multiple times and no one would answer. I tried the online services and that was unsuccessful. There was no reply to the automated system that emailed me. The phone prompts kept transferring me to out of town stores. The out of town lady never called back. Three days later my son had to come in for service to cancel the storage unit. The unit was perfect for our items. Please improve the consistency of the front desk phone service. Thank You!
Rameisha R
|
Overall Experience
Rating:
1.0
My storage was nice and clean when I moved in and once I came to get my things months later I discovered that my boxes, clothes sofa and love seat had mouse/rat droppings in, around and my child and I belongs and out things. You could see that they been crawling along my furniture, chewed bags of our clothes, and boxes of my child's things. We had to throw away most of the furniture along with clothing items for both of us.
Once I seen them I took pictures and went to go speak with a manager which was Dimitrius at the time and he came and looked inside the unit with me as well seen that there was no food or anything around in my unit. He also took picture and I sent them to his email as well.
He was very helpful about the situation but I'm still upset because we lost most of our things that I worked hard for.
Malaya C
|
Overall Experience
Rating:
2.0
The only people that were nice and understanding was the people on the phone for customer service and the manager of the U-Haul store. The guy that I had spoke to gave us the wrong storage unit knowing that I told him that we had a whole U-Haul and I need a big unit, he gave us the smallest storage unit there was. So when we got there to unload our things we couldn't even get into the unit because how small it was, and the U-Haul place was closed so I had to drive back to Corunna where I lived. I had to have the truck one more night. When we went back up to the U-Haul place the manager was kind and helped us get a bigger unit. I am upset because I am still getting charged for the truck when it was not my fault that I had to go back to my house with the truck and then back to Lansing to return it. We did however get our stuff out on the 19, I did call and told one of the guys there that we moved our stuff out. Also there is a bolt by the storage unit door that is not covered and I literally hurt my middle finger knuckle it went into my skin deeply and it was very bloody and painful. I had used this U-Haul service in the past and I loved it was very pleased, but this time around I was and still am displeased. Again the manager of the store was very understanding and helpful.
Amy T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Teresa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali M
|
Overall Experience
Rating:
1.0
Will never rent from this location. Can't stand the GM lady. Always came off rude when I had her. The gentleman were always friendly though.
Conner A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kahlil M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
HERMELINDA R
|
First Impressions
Rating:
5.0
Overall Great Experience Always, Thankful For The Service!
Kahlil M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRYCE A
|
Overall Experience
Rating:
5.0
Jordan was very congenial, knowledgeable and accommodating! Great meeting her and getting my needs met.
MARY D
|
Overall Experience
Rating:
5.0
Jordan and the staff are always very helpful
Sheri P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LARA W
|
Overall Experience
Rating:
5.0
Excellent service from a knowledgeable, customer focused attendant!
MARY D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
toni q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lily F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANICE P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jonathan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudius J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seth O
|
Overall Experience
Rating:
5.0
Nice and clean
Antonio B
|
First Impressions
Rating:
2.0
Paid for a 10x10 unit but a quarter of was the stairwell so I didn’t get a full 10x10 yet had to pay full price
Justin G
|
Overall Experience
Rating:
3.0
There's always room for improvement
LESTER C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terrell B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
janet r
|
First Impressions
Rating:
5.0
I like having an indoor storage unit.
Yulonder M
|
First Impressions
Rating:
4.0
NA
DeJuan S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vanessa S
|
Overall Experience
Rating:
5.0
I appreciate you Stevie and Jordan! Thank you guys for being there when I needed you most ☺️
Regina B
|
Overall Experience
Rating:
4.0
Staff at this facility were awesome!
Christine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMICA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAQUAYA S
|
Overall Experience
Rating:
5.0
Everyone was really nice it the best one around
todd s
|
Overall Experience
Rating:
2.0
A few of the staff had a persona that they didn't even want to be there to work. When it came to a concern when I moved in I was brushed off. But other then that I didn't have an issue with where I had my belongings.
Christina W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Izzet U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott B
|
Overall Experience
Rating:
5.0
Would not recommend the upper storage units
William P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan J
|
Online Move In
Rating:
1.0
Tried to get help with the walk that was given to me to lock my storage, Try to explain to one of the staff members that the holes that the lot goes on does not align so the watt can go on it. So instead of helping me all I got was a shrug. As to say I don't know what to tell you.
Christina W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOLORES R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOLORES R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas C
|
Online Move In
Rating:
5.0
This location provided excellent customer service! The manager was extremely professional and accommodating. When I first chose our storage unit, I didn’t realize I chose the wrong size. She happily changed our order and did not charge us for the difference in size. My only issue is, the location of the unit inside of the facility was somewhat far from where the truck was so it was a lot of back-and-forth. However, the cards they provided were extremely helpful and needed. Overall, the process was great!
Matthew G
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Sharon A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew B
|
Online Move In
Rating:
3.0
Please understand that every business can improve there business so I didn't give more than average.Thank You
LESTER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMARLON D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAPUCINE D
|
First Impressions
Rating:
2.0
The girl behind the desk was very rude! Told me she was charging me for the way I left the unit! I told her the roof fell in and it dropped all over my things! And she said oh well!
pauline c
|
Overall Experience
Rating:
5.0
I use uhaul all the time for moving its a great service to have.
Tony B
|
Overall Experience
Rating:
5.0
Slightly weird people hand around the place, just a little creepy when I was approached.
DOLORES R
|
First Impressions
Rating:
5.0
Very helpful
Delmar r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aladreana C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyler L
|
Overall Experience
Rating:
4.0
I dealt witha a young lady named PAYTON .she has glasses. She works at the jolly an cedar location in lansing mi, she was amazing , very thorough, fast efficient, quick on her feet with alternate ideas when what I was looking for wasn't available. Definitely made my experience easier an stress free. She deserves a raise or jus pure recognition truly, Thank you for listening have a great day.
Erica V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGE L
|
First Impressions
Rating:
5.0
All employees very courteous and prompt. Tate was especially helpful and easy to work with.
greg b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
malcolm h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vilherme V
|
First Impressions
Rating:
5.0
I can nNOT thank Uhal enough (as well as Jordan) for allowing me the opportunity that they did! I was really struggling and they always worked with me! I am truly thankful for Jordan and the staff. Thank you so much and thank you again!!! You have no idea how much You are all appreciated.
MERCEDEZLANE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELVIN A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
doris k
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Huy P
|
Overall Experience
Rating:
4.0
All was well
delois c
|
Overall Experience
Rating:
5.0
This is the 2nd Time using facility. So I would recommend this facility. Jolly&S.Cedar.
Elonor C
|
Overall Experience
Rating:
2.0
Amazing storage always recommend
TAMICA M
|
First Impressions
Rating:
5.0
Thanks U-Haul for making my moving part a lot easier. Always use U-Haul... Nothing better than them, Period.
Rolando M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keri G
|
Overall Experience
Rating:
4.0
storage was fine. the lights weren’t working sometimes though which was annoying when looking for stuff or moving.
Uche N
|
Overall Experience
Rating:
5.0
I am happy with the service I get from them.
Thanks
james k
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Raphiel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristine p
|
First Impressions
Rating:
4.0
Checking into the facility had unclear signage (where to swipe to check in was unclear). The card readers didn't work well/consistently. There were other readers available and with practice it got better, but overall could've been easier to start with.
Marissa K
|
First Impressions
Rating:
5.0
Tate was awsome.
Manuel A
|
First Impressions
Rating:
5.0
Tate who helped me was really awesome.
Manuel A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kameia K
|
First Impressions
Rating:
5.0
Keep up the great work
COREY L
|
Overall Experience
Rating:
5.0
The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,
john K
|
Overall Experience
Rating:
5.0
Leave me alone
Philip D
|
First Impressions
Rating:
1.0
Horrible experience don't reach out to me for a review again 😊
mickeal g
|
Overall Experience
Rating:
5.0
I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!
KARA F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tatiana t
|
Overall Experience
Rating:
5.0
Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them.
After a long cross country trip, it was very much appreciated!
john K
|
First Impressions
Rating:
5.0
Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.
SAUNDRA D
|
First Impressions
Rating:
1.0
I'm seeking legal advice my things have molded
mickeal g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tekiya K
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Teresa M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teresa M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JILL H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KELVIN A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELVIN A
|
First Impressions
Rating:
5.0
I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it’s the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!
KARA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN M
|
Overall Experience
Rating:
4.0
The only draw-back, for me, was the hours to access the storage unit.
BRENDA D
|
Overall Experience
Rating:
3.0
I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.
KATHY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
esther A
|
Overall Experience
Rating:
5.0
Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy
JUDY C
|
Overall Experience
Rating:
3.0
the doors are too small within the actual facility. it was tough trying to fit large items within the storage.
Uche N
|
First Impressions
Rating:
4.0
The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 😳
BRENDA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRITTON W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gennie R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John S
|
First Impressions
Rating:
5.0
they were even priced lower than most of their competitors, which was surprising in a large corporation.
esther A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fatima K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquisha R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KENDRIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN M
|
First Impressions
Rating:
5.0
Very helpful in resolving a billing issue.
JACQUELYN W
|
Overall Experience
Rating:
5.0
Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed
Karen L
|
Overall Experience
Rating:
4.0
The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock
Shirley P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sammie a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melinda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan G
|
Online Move In
Rating:
1.0
horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.
Karl H
|
First Impressions
Rating:
5.0
Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.
Joshua L
|
First Impressions
Rating:
5.0
I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nina V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MALINDA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larquise h
|
Overall Experience
Rating:
4.0
The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated
DANA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM T
|
Overall Experience
Rating:
5.0
Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.
Scott E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maureen m
|
First Impressions
Rating:
5.0
Staff was friendly and not overly chatty which was great after a long tiring day
DANA L
|
First Impressions
Rating:
4.0
Great staff, but not enough staff for the amount of customers.
Levi F
|
First Impressions
Rating:
5.0
Thank you i really appreciate your help
lisa f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantee M
|
First Impressions
Rating:
5.0
I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.
traci q
|
Overall Experience
Rating:
3.0
I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is.
Thank you
Wanda Wilson
Wanda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy P
|
First Impressions
Rating:
4.0
Thank you you were very needed
lisa f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARREL S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DARREL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert b
|
Overall Experience
Rating:
4.0
Very nice place and clean
TERRENCE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE W
|
Overall Experience
Rating:
4.0
Love UHaul Storage. Use you guys for years :)))
lena h
|
Overall Experience
Rating:
5.0
Smooth transactions, friendly staff and affordable.
Ellen D
|
First Impressions
Rating:
2.0
I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month
Toylisa A
|
First Impressions
Rating:
5.0
The staff was incredibly helpful and provided a great moving and storage experience!
AARON J
|
Overall Experience
Rating:
3.0
The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.
Matt T
|
First Impressions
Rating:
4.0
Good
zhuohao l
|
Overall Experience
Rating:
4.0
Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.
LARK B
|
Overall Experience
Rating:
5.0
Didn’t have one issues or problem with my service.
Breonrawsean M
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful
Marquisha R
|
First Impressions
Rating:
5.0
Throughout my entire reservation, I spoke with U Haul employees who couldn’t seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.
joesph a
|
First Impressions
Rating:
5.0
Great Service
tonya j
|
First Impressions
Rating:
5.0
Thank you for being helpful and having friendly service with a smile.
LINDA A
|
Overall Experience
Rating:
1.0
I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.
MICHELLE C
|
Overall Experience
Rating:
5.0
Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud
lakita h
|
Reservation
Rating:
5.0
Very accommodating and friendly staff. A very good experience. Would recommend.
Jane S
|
Overall Experience
Rating:
3.0
When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati
Julia T
|
Reservation
Rating:
4.0
Very nice customer service.
Jane S
|
Reservation
Rating:
5.0
We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths
Kim F
|
Overall Experience
Rating:
5.0
Thanks have a great day
Jamarria C
|
Reservation
Rating:
2.0
I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.
Keegan L
|
Overall Experience
Rating:
5.0
Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.
Mara S
|
Overall Experience
Rating:
5.0
You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit
CINDY T
|
Reservation
Rating:
4.0
The woman who helped us was very customer focused and did a great job helping us and others.
Debra V
|
Overall Experience
Rating:
4.0
Would recommend!
SUMIT S
|
Overall Experience
Rating:
5.0
2nd year with you and everything was great!
Ashley P
|
Overall Experience
Rating:
5.0
Great staff. We'll run UHAUL operation.
Andrew G
|
Overall Experience
Rating:
5.0
No complaints!
Sue D
|
Overall Experience
Rating:
5.0
everything went well.
Daniel M
|
Overall Experience
Rating:
5.0
James was extremely helpful and very courteous! Will recommend friends and family!
Rita P
|
Reservation
Rating:
4.0
It was good.
shota h
|
Overall Experience
Rating:
5.0
Thank you for helping us on short notice
gideon l
|
Reservation
Rating:
5.0
Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.
Michelle L
|
Reservation
Rating:
4.0
We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally
TYE D
|
Overall Experience
Rating:
5.0
I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.
Terry H
|
Overall Experience
Rating:
5.0
I appreciated the free month of storage and solid customer service.
Mike A
|
Overall Experience
Rating:
5.0
Great service even though this was for a storage unit my sister used. Thank you.
LEIGH A
|
Overall Experience
Rating:
5.0
Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy
