Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

Rating:

5.0

Pickup truck was dirty inside, windshield in side was filthy and made it difficult to see.

Rating:

4.0

The vehicle they gave to us ran pretty rough, noted passenger door window rubber was all sliced opened looked like someone tried to open up a locked door. But it was clean

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I really appreciated the manager Jordan Martin who was amazing. She provided me with the best customer service and me feel so welcome and very well cared for.

Rating:

5.0

Really nothing it was all good what you are doing now.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Nothing.

Rating:

5.0

Nothing, everything went fine

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I had togo to the hospital from the extreme amount of cat urine, spray, and cat hair in the van! I was having breathing problems so bad they kept me overnight! Not to mention i was over charged for the millage rate! Was told 29¢ and was charged 69¢. Customer service hung up on me after 55 minutes on hold! His name was Gill but also mumbled another name at first! Tanner or tate at the cedar and jolly location said he will take care of everything, he did alright! By over charging me and putting the van right back out for rental without cleaning it! I could not even move the things i wanted it was that bad! So refund my rental or pay my hospital bill! Btw they kept me overnight from the breathing problems and the rash/hives! CONTACT ME VIA OF EMAIL!

Rating:

5.0

Awesome service and no worries. May God bless you haul. In Jesus name amen.

Rating:

3.0

I returned the van 2 hours after I rented it and spoke to a representative who told me where to park it. I then got a call the next day from the location asking when I was going to return the van. I was also charged for 2 days rental. You need to coordinate much better

Rating:

5.0

Very helpful

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Worst customer service and experience ! Rude employee didn't explain any directions and truck smelled like cigarettes very badly.

Rating:

5.0

Great experience. Used 2 times recently and both times great experience. Will use again and also refer to this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing everything was perfect !

Rating:

1.0

My container arrived 10 days late and the staff at the Lansing U-haul was unavailable, rude, and unprofessional. You should fix the issues for the next customer.

Rating:

2.0

Tried to use 24/7 pickup, but my truck was not prepped or put in an accessible location. Had to wait for store to open to get truck. On return of the truck, neither the uhaul app or website would upload pictures making return difficult also. 24/7 pickup/rideshare need MAJOR improvements!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

I was very impressed with Jordan!! She helped me out immensely!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Truck felt like it was going to fall apart. Was a horrible drive trying to move. Would not recommend.

Rating:

5.0

The service was great they gave us all the answers to the questions that we had and it was fast and convenient to be able to pick up and drop off at our available time

Rating:

3.0

There were cigarette burns all over inside of the truck, the truck had been in an accident and we were basically "pushed" out of the store when we got the truck. The truck was not ready we had to sit and wait for someone to get it which made us late for where we needed to be and now I see that I am being charged $79.00 for another day?? I need to speak with someone this is ridiculous.

Rating:

3.0

The rep was not helpful and vaping while trying to help us. The u-haul was supposed to be full and it wasn't and nothing that I originally ordered was added to the truck and had to go back. Please improve helpfulness and make sure when these are reserved that you have them available.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

.99 cent a mile!!!! Luckily you ask for affordability!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Rental and return was easy!

Rating:

2.0

There was only one person working when I arrived at 8:20 to pick up a small utility trailer I had reserved for 8:30. It took 50 minutes for me to get the trailer that I had reserved. When I returned it after lunch, there were four people working inside but none of them came out to help me return the trailer. After waiting outside for a few minutes like the signage suggested for someone to help I went inside and found the four workers just chatting at the counter with one of them with his feet up on the counter. Not the kind of customer service I would expect from any company. I think I will just go and buy my own trailer the next time I need one.

Rating:

2.0

I used the smart phone check out and when I went inside they couldn't find the key for the truck I checked out. The woman at the counter cancelled that reservation and set me up in an older truck. When I returned the truck I went to the desk and turned in the key. I asked did they need the mileage and was told no they'll get it when the truck is checked in. I left and received a call the next day asking when I was returning the truck. I told the lady I returned the truck and she said she'd check and call me back. She called back and said I returned the truck. Not a good experience.

Rating:

1.0

No response from management at the store after multiple attempts. Spent over 5 hours on hold, only to have my call answered each time by the corporate call center, saying the store couldn't be reached and that they'd leave a note for management to call me. Still waiting on the call almost a month later. Was over charged as I only needed 3 uboxes not 4 as the store originally recommended. Highly unorganized and poor customer service. Will not recommend and will never use again. Unbelievable.

Rating:

2.0

Faster service truck ready to rent my truck passenger side mirror was off. They put it back on but would not stay were I could use it.

Rating:

3.0

The employee who was up front was just sitting down while four + people were in line. We walked in and no one greeted us, we had to ask the people in line if they'd been helped. Then we went up to the employee and stood there and the guy said nothing to us. Had to ask him if he's helping someone already or what. Finally a girl came in, her name tag said owner. She helped the people in line and us right away. Appreciated her, she saved our trip there. Otherwise it would've been an awful experience.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Very clean and they where ready for me

Rating:

2.0

When picking up, this Location was understaffed. The one representative at the counter mentioned there were two others, but he did know know where they were at that time, about 5:30 PM. The rep decided to count the money in the register, after accepting my cash payment, for reasons unknown to me. He did not appear he was sure of the process to complete my rental - a reservation completed using the U-Haul mobile app. He seemed impatient during the light check after the trailer hook-up, not allowing me a couple of seconds to active the turn signals, brake, etc. During the drop off at 7:20 AM the next day, the location was understaffed, only one rep to handle incoming and outgoing rentals & sales. There was not ample currency in the cash register to make change for the return of my deposit less the rental fee. The "system" -he said - tried to charge me an "after ours" fee when my pickup and drop off were withing the location's operating hours. He did correct this error. Again this rep, although different from rep that handled my pickup, did not seem a full understanding of what should happen. He spent more time making negative comments about the previous shift than directly handling customers. I know of at least two customers that left during my 45 minute wait. Too much time was spent with the customer in front of me trying to match a trailer to his vehicle, when this location did not have a trailer his vehicle could safely tow. After about 45 minutes, the rep identified another location that had a trailer his vehicle could tow safely. Thank you U-Haul for the mobile app as I am sure I would have been at this location for several hours had I not completed the reservation and express check in using the U-Haul. U-Haul is my go to place for trailer and truck rental and I have never experienced such dis-function as this location provided.

Rating:

5.0

I thought the cost was going to be 19 95 to rent the truck and when I got there I found out that you charge $0.79 a mile on top of the cost of the truck rental. If I was aware of this I would not have rented the truck I would have just borrowed a buddies pickup

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was great and I always recommend and use uhaul when I am in need

Rating:

2.0

Rented online and had to go inside three times: To finalize rental To get keys (told they were in lockbox, but they were not all boxes were open and empty) To get equipment that was rented (rented appliance dolly and it was not in truck)

Rating:

4.0

Brakes were worse than previous rentals and gas gauge was not accurate upon pickup

Rating:

5.0

Just keep on doing what you been doing!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Awful experience. Understaffed and no manager available to address a problem. UBox not ready at pick up and had to wait an hour to get it set up on a trailer. Then on date of retrieval from storage, the staff couldn't find the Box. Was sent twice to an off-site location and then back to main place. Finally called in a employee who know where it was -- 2 hours later the "found" the box. On top of all of this, I was charged for two Uboxes and have still not be given a refund of $98.00.

Rating:

5.0

You need more help

Rating:

1.0

This facility was very disorganized and had no idea what reservations were available at the proper time. I had to wait another day because my reservation was not available. This put me back in terms of work and being able to move into my apartment. Very dissatisfied with the service and I will not be using U-Haul again.

Rating:

2.0

Customer did not leave a comment.

Rating:

1.0

I had a reservation for 8/28/21 at 11am. No truck was available. Marvin said I could come back at 9am the next day to possibly get a truck since they had a lot of returns due back. I went 8/29/21 am. They asked if I had a reservation, I said no the guy told me to come in and try to rent. Lady that helped me was very friendly and did end up giving me a truck. The guy Marvin told me I'd have a $50 credit for guarantee, which the lady told me he should have given me a discount code, which he did not do. So I never got my full $50 credit. The lady did give me the truck rental $29.95 off my bill.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Excellent service. Thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Ask for Tate, he took good care of me. He even cleaned my truck personally after I told him about my April 29th 2021 rental. This is a good man an the guy to head up this location. Thank you so much Tate much respect

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

The general manager is rude, unprofessional, and frankly should not be employed with UHAUL. When he tells you to go rent from someone else because he can't find your prepaid reservation you are better off taking that option. No customer service. This location used to be decent and well run but something had happened in the last year.

Rating:

3.0

Customer did not leave a comment.

Rating:

2.0

You need more help at the front desk. I arrived at 10 and did not get on my way until 10:45 because there were not enough employees to handle the number of customers. I recognize this is a challenge for everyone these days, so maybe that's whats going on here. The individuals who helped me were very good. There just weren't enough of them.

Rating:

5.0

Customer service from Necia was great.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Has faulty equipment and customer service bad take about an hour to switch my equipment

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Make sure the applicable truck is available when someone has a reservation booked

Rating:

5.0

Nothing. I worked with 2 different employees, both were friendly and competent. The Manager on Friday morning even diagnosed a problem with the car dolly lighting (it was my trailer left turn fuse) allowing quick repair and departure. I was very impressed and thankful

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Be responsible and deliver the container to the correction destination as shown while placing the order

Rating:

3.0

I used the email like on the receipt emailed to me by UHaul to contact the General Manager with a question about my contract. That was >48-hours ago and I haven't received any reply, not even acknowledgment of my message. DON"T put a sentence in your emails about contacting the GM with questions/concerns, if one cannot expect a response. The inside of this facility is habitually messy, disorganized and dirty.

Rating:

3.0

I needed several questions answered later in the day. my call went to a "call center" where the person was unable to answer them. I was told someone from the store would call asap and they never did. I asked the clerk about this when I returned the truck and he told me he was the only one there. Okay, so if you have a question or an issue with U-Haul you're out of luck evidently.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I did not receive the U-Box containers on time. Boxes were not shipped on time as promised nor were the boxes received on time. General manager denied my customer action grievance stating that the boxes were received on time, however when I spoke to scheduling managers in Michigan, several managers, advised me that the boxes had not arrived. When I did receive word that boxes arrived from a scheduling manager, it was after due date. There should be notes in your manifest that support my grievance. Also, moving company that delivered my items in Michigan, advised me that Uhaul did not have boxes when he attempted to schedule a pickup to deliver boxes. Furthermore, my TV Stand was damaged due to moving company in Arizona improperly placing TV Stand in ubox container. I'd like for uhaul to be a stand up company and make things right.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

This isn't where I made my reservation. I made my reservation at a different location, and only found out my reservation was changed on my when I showed to where I made my reservation

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The young man who handled my reservation in store was very friendly and helpful! Flawless rental, happy I chose this location.

Rating:

1.0

My reservation was not confirmed, and almost did not receive a truck because of this. Ended up picking my reservation up late. The truck was swept out but did have outer physical damage, and the roof leaked leading to several of my items retaining water damage. Absolutely horrible service

Rating:

1.0

Didn't get what I had reserved

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The chain broke on the trailer thankfully we did not have any problems.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.