Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

6,096 reviews

5020 S Cedar   Lansing, MI 48910
(@ Jolly)

(517) 394-0075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(517) 394-0075

5020 S Cedar
Lansing, MI 48910
(@ Jolly)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Pickup truck was dirty inside, windshield in side was filthy and made it difficult to see.

DUNCAN ERIC D. 
Rating:
4.0

The only draw-back, for me, was the hours to access the storage unit.

BRENDA D.  |  Overall Experience 
Rating:
3.0

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

KATHY B.  |  Overall Experience 
Rating:
4.0

The vehicle they gave to us ran pretty rough, noted passenger door window rubber was all sliced opened looked like someone tried to open up a locked door. But it was clean

ANNE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

esther Amber C.  |  Overall Experience 
Rating:
5.0

Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy

JUDY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANNING CURRY B. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe A. 
Rating:
5.0

I really appreciated the manager Jordan Martin who was amazing. She provided me with the best customer service and me feel so welcome and very well cared for.

MOHAMMED SALEEM A. 
Rating:
5.0

Really nothing it was all good what you are doing now.

nancy P. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Nothing.

MICHAEL RAY M. 
Rating:
5.0

Nothing, everything went fine

THOMAS EDWARD C. 
Rating:
3.0

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Uche N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAKE JUNIOR A. 
Rating:
4.0

Customer did not leave a comment.

VAL L. 
Rating:
5.0

Customer did not leave a comment.

MINERVA M. 
Rating:
1.0

I had togo to the hospital from the extreme amount of cat urine, spray, and cat hair in the van! I was having breathing problems so bad they kept me overnight! Not to mention i was over charged for the millage rate! Was told 29¢ and was charged 69¢. Customer service hung up on me after 55 minutes on hold! His name was Gill but also mumbled another name at first! Tanner or tate at the cedar and jolly location said he will take care of everything, he did alright! By over charging me and putting the van right back out for rental without cleaning it! I could not even move the things i wanted it was that bad! So refund my rental or pay my hospital bill! Btw they kept me overnight from the breathing problems and the rash/hives! CONTACT ME VIA OF EMAIL!

BRIAN DAVID L. 
Rating:
5.0

Awesome service and no worries. May God bless you haul. In Jesus name amen.

JERRY EUGENE C. 
Rating:
3.0

I returned the van 2 hours after I rented it and spoke to a representative who told me where to park it. I then got a call the next day from the location asking when I was going to return the van. I was also charged for 2 days rental. You need to coordinate much better

NANCY GORMAN E. 
Rating:
5.0

Very helpful

jose E. 
Rating:
4.0

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 😳

BRENDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ANN M. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHAMUD UJENDO H. 
Rating:
1.0

Worst customer service and experience ! Rude employee didn't explain any directions and truck smelled like cigarettes very badly.

JOSEPH JAMES P. 
Rating:
5.0

Great experience. Used 2 times recently and both times great experience. Will use again and also refer to this location.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

EMIKE VICTOR E. 
Rating:
5.0

Nothing everything was perfect !

MARICELLA CUELLA B. 
Rating:
1.0

My container arrived 10 days late and the staff at the Lansing U-haul was unavailable, rude, and unprofessional. You should fix the issues for the next customer.

William A. 
Rating:
2.0

Tried to use 24/7 pickup, but my truck was not prepped or put in an accessible location. Had to wait for store to open to get truck. On return of the truck, neither the uhaul app or website would upload pictures making return difficult also. 24/7 pickup/rideshare need MAJOR improvements!

Justin V. 
Rating:
3.0

Customer did not leave a comment.

BRANDON LEE L. 
Rating:
5.0

I was very impressed with Jordan!! She helped me out immensely!!

SHALLON DENAE B. 
Rating:
5.0

Customer did not leave a comment.

MARY ELAINE B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY KIM A. 
Rating:
3.0

Truck felt like it was going to fall apart. Was a horrible drive trying to move. Would not recommend.

PAUL KENNETH S. 
Rating:
5.0

The service was great they gave us all the answers to the questions that we had and it was fast and convenient to be able to pick up and drop off at our available time

KAITLYN ELIDA V. 
Rating:
3.0

There were cigarette burns all over inside of the truck, the truck had been in an accident and we were basically "pushed" out of the store when we got the truck. The truck was not ready we had to sit and wait for someone to get it which made us late for where we needed to be and now I see that I am being charged $79.00 for another day?? I need to speak with someone this is ridiculous.

JESSICA JEAN C. 
Rating:
3.0

The rep was not helpful and vaping while trying to help us. The u-haul was supposed to be full and it wasn't and nothing that I originally ordered was added to the truck and had to go back. Please improve helpfulness and make sure when these are reserved that you have them available.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY LYNN H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN MARK P. 
Rating:
5.0

.99 cent a mile!!!! Luckily you ask for affordability!!

ROBERT PETER G. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

alberta M. 
Rating:
5.0

Customer did not leave a comment.

Breanna O. 
Rating:
5.0

Rental and return was easy!

JOHN S. 
Rating:
2.0

There was only one person working when I arrived at 8:20 to pick up a small utility trailer I had reserved for 8:30. It took 50 minutes for me to get the trailer that I had reserved. When I returned it after lunch, there were four people working inside but none of them came out to help me return the trailer. After waiting outside for a few minutes like the signage suggested for someone to help I went inside and found the four workers just chatting at the counter with one of them with his feet up on the counter. Not the kind of customer service I would expect from any company. I think I will just go and buy my own trailer the next time I need one.

JEFFREY LYNN L. 
Rating:
2.0

I used the smart phone check out and when I went inside they couldn't find the key for the truck I checked out. The woman at the counter cancelled that reservation and set me up in an older truck. When I returned the truck I went to the desk and turned in the key. I asked did they need the mileage and was told no they'll get it when the truck is checked in. I left and received a call the next day asking when I was returning the truck. I told the lady I returned the truck and she said she'd check and call me back. She called back and said I returned the truck. Not a good experience.

Travon H. 
Rating:
1.0

No response from management at the store after multiple attempts. Spent over 5 hours on hold, only to have my call answered each time by the corporate call center, saying the store couldn't be reached and that they'd leave a note for management to call me. Still waiting on the call almost a month later. Was over charged as I only needed 3 uboxes not 4 as the store originally recommended. Highly unorganized and poor customer service. Will not recommend and will never use again. Unbelievable.

Megan T. 
Rating:
2.0

Faster service truck ready to rent my truck passenger side mirror was off. They put it back on but would not stay were I could use it.

KEVIN MICHAEL C. 
Rating:
3.0

The employee who was up front was just sitting down while four + people were in line. We walked in and no one greeted us, we had to ask the people in line if they'd been helped. Then we went up to the employee and stood there and the guy said nothing to us. Had to ask him if he's helping someone already or what. Finally a girl came in, her name tag said owner. She helped the people in line and us right away. Appreciated her, she saved our trip there. Otherwise it would've been an awful experience.

Aktavyus M. 
Rating:
4.0

Customer did not leave a comment.

MISTY W. 
Rating:
5.0

Very clean and they where ready for me

SHELONDA MICHELL S. 
Rating:
2.0

When picking up, this Location was understaffed. The one representative at the counter mentioned there were two others, but he did know know where they were at that time, about 5:30 PM. The rep decided to count the money in the register, after accepting my cash payment, for reasons unknown to me. He did not appear he was sure of the process to complete my rental - a reservation completed using the U-Haul mobile app. He seemed impatient during the light check after the trailer hook-up, not allowing me a couple of seconds to active the turn signals, brake, etc. During the drop off at 7:20 AM the next day, the location was understaffed, only one rep to handle incoming and outgoing rentals & sales. There was not ample currency in the cash register to make change for the return of my deposit less the rental fee. The "system" -he said - tried to charge me an "after ours" fee when my pickup and drop off were withing the location's operating hours. He did correct this error. Again this rep, although different from rep that handled my pickup, did not seem a full understanding of what should happen. He spent more time making negative comments about the previous shift than directly handling customers. I know of at least two customers that left during my 45 minute wait. Too much time was spent with the customer in front of me trying to match a trailer to his vehicle, when this location did not have a trailer his vehicle could safely tow. After about 45 minutes, the rep identified another location that had a trailer his vehicle could tow safely. Thank you U-Haul for the mobile app as I am sure I would have been at this location for several hours had I not completed the reservation and express check in using the U-Haul. U-Haul is my go to place for trailer and truck rental and I have never experienced such dis-function as this location provided.

William B. 
Rating:
5.0

I thought the cost was going to be 19 95 to rent the truck and when I got there I found out that you charge $0.79 a mile on top of the cost of the truck rental. If I was aware of this I would not have rented the truck I would have just borrowed a buddies pickup

JEFFREY SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

JOEL FERRIS L. 
Rating:
5.0

Everything was great and I always recommend and use uhaul when I am in need

SCOTT DELOREN M. 
Rating:
2.0

Rented online and had to go inside three times: To finalize rental To get keys (told they were in lockbox, but they were not all boxes were open and empty) To get equipment that was rented (rented appliance dolly and it was not in truck)

Jacob H. 
Rating:
4.0

Brakes were worse than previous rentals and gas gauge was not accurate upon pickup

Travis M. 
Rating:
5.0

Just keep on doing what you been doing!

mary J. 
Rating:
4.0

Customer did not leave a comment.

BENITO A. 
Rating:
5.0

Customer did not leave a comment.

Sha B. 
Rating:
4.0

Customer did not leave a comment.

BRITTON WAYNE S.  |  Overall Experience 
Rating:
1.0

Awful experience. Understaffed and no manager available to address a problem. UBox not ready at pick up and had to wait an hour to get it set up on a trailer. Then on date of retrieval from storage, the staff couldn't find the Box. Was sent twice to an off-site location and then back to main place. Finally called in a employee who know where it was -- 2 hours later the "found" the box. On top of all of this, I was charged for two Uboxes and have still not be given a refund of $98.00.

JEAN M. 
Rating:
5.0

You need more help

DAVID ALDEN W. 
Rating:
1.0

This facility was very disorganized and had no idea what reservations were available at the proper time. I had to wait another day because my reservation was not available. This put me back in terms of work and being able to move into my apartment. Very dissatisfied with the service and I will not be using U-Haul again.

JOHN ANTHONY F. 
Rating:
2.0

Customer did not leave a comment.

Gennie R.  |  Overall Experience 
Rating:
1.0

I had a reservation for 8/28/21 at 11am. No truck was available. Marvin said I could come back at 9am the next day to possibly get a truck since they had a lot of returns due back. I went 8/29/21 am. They asked if I had a reservation, I said no the guy told me to come in and try to rent. Lady that helped me was very friendly and did end up giving me a truck. The guy Marvin told me I'd have a $50 credit for guarantee, which the lady told me he should have given me a discount code, which he did not do. So I never got my full $50 credit. The lady did give me the truck rental $29.95 off my bill.

DANIEL EDWARD A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Excellent service. Thank you

CESAR ALFONSO L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE RAE P. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE PAYNE M. 
Rating:
5.0

Ask for Tate, he took good care of me. He even cleaned my truck personally after I told him about my April 29th 2021 rental. This is a good man an the guy to head up this location. Thank you so much Tate much respect

DEWAYNETONY W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

KEVIN RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
1.0

The general manager is rude, unprofessional, and frankly should not be employed with UHAUL. When he tells you to go rent from someone else because he can't find your prepaid reservation you are better off taking that option. No customer service. This location used to be decent and well run but something had happened in the last year.

Robert G. 
Rating:
5.0

they were even priced lower than most of their competitors, which was surprising in a large corporation.

esther Amber C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HELEN ANN T. 
Rating:
2.0

You need more help at the front desk. I arrived at 10 and did not get on my way until 10:45 because there were not enough employees to handle the number of customers. I recognize this is a challenge for everyone these days, so maybe that's whats going on here. The individuals who helped me were very good. There just weren't enough of them.

TIMOTHY WELLINGT M. 
Rating:
5.0

Customer service from Necia was great.

joel S. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL DAVID J. 
Rating:
1.0

Has faulty equipment and customer service bad take about an hour to switch my equipment

NO S. 
Rating:
5.0

Customer did not leave a comment.

Fatima K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA DEL-ROCIO L. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE VICTORIA G. 
Rating:
5.0

Customer did not leave a comment.

KELLY LEIGH T. 
Rating:
1.0

Make sure the applicable truck is available when someone has a reservation booked

Blair H. 
Rating:
5.0

Nothing. I worked with 2 different employees, both were friendly and competent. The Manager on Friday morning even diagnosed a problem with the car dolly lighting (it was my trailer left turn fuse) allowing quick repair and departure. I was very impressed and thankful

TED ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

Be responsible and deliver the container to the correction destination as shown while placing the order

ABHILASH J. 
Rating:
3.0

I used the email like on the receipt emailed to me by UHaul to contact the General Manager with a question about my contract. That was >48-hours ago and I haven't received any reply, not even acknowledgment of my message. DON"T put a sentence in your emails about contacting the GM with questions/concerns, if one cannot expect a response. The inside of this facility is habitually messy, disorganized and dirty.

JOHN DOUGLAS S. 
Rating:
3.0

I needed several questions answered later in the day. my call went to a "call center" where the person was unable to answer them. I was told someone from the store would call asap and they never did. I asked the clerk about this when I returned the truck and he told me he was the only one there. Okay, so if you have a question or an issue with U-Haul you're out of luck evidently.

LAURENCE CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Keiran F. 
Rating:
1.0

I did not receive the U-Box containers on time. Boxes were not shipped on time as promised nor were the boxes received on time. General manager denied my customer action grievance stating that the boxes were received on time, however when I spoke to scheduling managers in Michigan, several managers, advised me that the boxes had not arrived. When I did receive word that boxes arrived from a scheduling manager, it was after due date. There should be notes in your manifest that support my grievance. Also, moving company that delivered my items in Michigan, advised me that Uhaul did not have boxes when he attempted to schedule a pickup to deliver boxes. Furthermore, my TV Stand was damaged due to moving company in Arizona improperly placing TV Stand in ubox container. I'd like for uhaul to be a stand up company and make things right.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

JON F. 
Rating:
2.0

This isn't where I made my reservation. I made my reservation at a different location, and only found out my reservation was changed on my when I showed to where I made my reservation

KYLE KEITH S. 
Rating:
5.0

Customer did not leave a comment.

GARY JAY M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The young man who handled my reservation in store was very friendly and helpful! Flawless rental, happy I chose this location.

CIARA RACHELLE H. 
Rating:
1.0

My reservation was not confirmed, and almost did not receive a truck because of this. Ended up picking my reservation up late. The truck was swept out but did have outer physical damage, and the roof leaked leading to several of my items retaining water damage. Absolutely horrible service

Carley G. 
Rating:
1.0

Didn't get what I had reserved

CATHERINE GATHON H. 
Rating:
5.0

Customer did not leave a comment.

JOHN JAMES H. 
Rating:
4.0

The chain broke on the trailer thankfully we did not have any problems.

BARBARA SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Marquisha R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENDRIA MARIA-NI G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN MARIE P.  |  First Impressions 
Rating:
5.0

Very helpful in resolving a billing issue.

JACQUELYN W.  |  Overall Experience 
Rating:
5.0

Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed

Karen L.  |  Overall Experience 
Rating:
4.0

The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock

Shirley P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sammie a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melinda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Online Move In 
Rating:
1.0

horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.

Karl H.  |  First Impressions 
Rating:
5.0

Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.

Joshua L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maureen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy P.  |  First Impressions 
Rating:
5.0

Smooth transactions, friendly staff and affordable.

Ellen D.  |  First Impressions 
Rating:
2.0

I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month

Toylisa A.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful

Marquisha R.  |  First Impressions 
Rating:
5.0

Great Service

tonya j.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top