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MD ACustomer Reviews for U-Haul Moving & Storage at Kennedy Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing was confusing was the multiple call boxes because I really didn’t know where to put the code in
Cordarrell D | Online Move InManager/owner Jessica is wonderful to work with. Definitely recommend her facility. And I will rent a truck from there next time I need one!
TANYA L | Overall ExperienceThe directions in checking in and out could be more clear. Such as that only 1 keypad on the outside can check you in and that you should check out. Otherwise everything was great and the staff on site cleared up my confusion.
CHRISTOPHER L | Online Move In⭐ 1-Star Review Kennedy Park U-Haul – 3410 S Galena St, Denver, CO The fact that U-Haul has the nerve to request a review after everything we’ve endured is beyond insulting. Over the last several months, we’ve faced constant harassment, false accusations, and outright discrimination at this location. The manager and staff have repeatedly: • Falsely accused us of leaving carts out — even when carts weren’t available and we used our own wagon. And tried to use this as a reason ro restrict our access even though their policy is a fee if they have to round up carts, not access restrictions. • Attempted to restrict access to our paid unit based on lies. • Tried to ban our legal service animal from the building in violation of the ADA. • Blamed us for our SERVICE ANIMAL urinating in a hallway with zero proof and no incident ever occurring. • Held us responsible for trash, even though we’ve picked up after others and kept the property clean. • Secured their own U-Haul business unit more than once when it was left unlocked. • Closed their propped-open exterior door after hours to prevent security risks. • Fixed their broken sliding door multiple times after hours to stop alarm triggers and keep the place secure. • Deleted our access code and escalated restrictions as retaliation after we filed complaints. Rather than acknowledge any of that, we were targeted, lied about, and essentially forced to vacate despite being paid up and compliant. We filed multiple complaints with corporate, citing discrimination, retaliation, and ADA violations — and were treated as if we were the problem. That said, the assistant manager (wish I could remember her name) is the only person at this location who showed any empathy, professionalism, or basic customer service. She was kind, responsive, and clearly not the one driving this toxic behavior. She should be the manager, definitely not Jessica or Benita the ones currently causing chaos and retaliating against customers and making false claims. This is not customer service. This is slander, retaliation, and illegal discrimination. Avoid this location at all costs — especially if you are disabled, have a service animal, or expect even basic decency. We will be continuing to escalate this to corporate, though this has not really done much for us. There will also be an ADA complaint.
ANDREW A | Overall Experiencemy experience was very pleasant. It was easy, and the staff member that helped me was very friendly and helpful.
aminea m | First ImpressionsI was seeking a new place to store my property as I was recently robbed at the prior storage faciliy I was in for 14yrs (PS). The service at this UHAUL location was excellent and timely. The staff was very information and willing to assist in any way they possibly could.
CHRISTOPHER J | First ImpressionsNo comment
YUSUF I | First ImpressionsHighly recommend this location for its convenience and staff. I never had an issue asking questions or for clarifications. The staff was sympathetic to my needs as well, and all small talk was enthusiastic and polite.
Neftali C | Overall ExperienceCharged me 1 day before due date, when I was planning to move out. Got charged for a whole month a day in advanced.
William M | Overall ExperienceManager is great.
Diane A | Overall ExperienceGreat staff
ROSLYN M | Overall ExperienceThis location is the best
ROSLYN M | First ImpressionsThe staff, even the over the phone staff were on point. They had answers to questions promptly, and they really cared for the customer
IAN C | Overall ExperienceMy friend gets uHauls very often for customer’s from various locations around Denver. Aurora etc.. We got a truck from this location and he said he has never seen a truck so clean, interior and in the back. Even though we were on the 3rd floor easy access and very nice staff
Andrea J | First ImpressionsMuy buen servicio, bien ubicado y conveniente, recomendable!!
MARCOS O | Overall ExperienceAbby (sp?) and her coworkers were superlative in their customer service. The website was simple and user friendly.
Jared O | Online Move InJessica is simply amazing! She is kind, professional, knowledgeable and helpful. She made the move-in process very easy. She did a guided tour of the access process and walked us to the unit. It is clear that she enjoys her job and likes to help her customers. She is a testament to the company’s commitment to excellence in customer service. Thank you, Jessica, keep up the great work!
David S | Online Move InExcelente atención, de primera! Por eso los elegí por segunda vez!
MARCOS O | First ImpressionsI gave you guys a review on Google Maps. Thanks again.
Valentin V | Overall ExperienceShaye was extremely helpful in setting up the rental. Very personable and a great representation of the company!
Shane L | First ImpressionsYour staff member was amazing she needs a raise and she is very good at her job.
Bridget M | Online Move InThe young woman that set me up with my space/account was above and beyond the norm for a customer service agent. Particularly when dealing with UHaul here in Denver. She deserves some form of acknowledgement for her efforts. God knows the rest of the staff is useless and absurd.
MICHELLE P | First ImpressionsThank you!
Valentin V | Overall ExperienceMy lock was somehow changed. I used my key to get in and out of my storage unit several times before leaving and not coming back for almost 2 years. About 5 months ago my sister tried to go to my unit get something for me that I needed but the spare key I gave her did not work. When I returned and tried to use my key, it also did not work. I had to pay $100 for a locksmith to break the lock. U-Haul did not offer me any compensation.
Anthony C | Overall ExperienceThe staff is amazing, always helpful and always friendly. Thank you all!
Kimberlee L | Overall ExperienceJessica Baker was great she deserves a raise
Eldon T | Overall ExperienceWay too expensive. $77 a month for a 5x5 for three years was a hardship.
Nancy O | Overall ExperienceJessica was very friendly and helpful.
Istvan E | Overall ExperienceTHANK YOU
MUSTAFA S | Overall ExperienceN/a
HAMILTON W | Overall ExperienceI sent a letter to everyone about the way I was treated the security lack of, misrepresentation, for customer service with my situation. I asked for a copy of my contract I was giving someone else's. at first I wanted to signed copy of my contract. they could not provide it, I asked for the gate entry access that I had. they couldn't provide that, I asked for cameras as to who put the dirty underwear. try to break in and messed up my locks on my RV. RV I never got it. I reported the gate being stuck open to customer service 1-800 number. I made a complaint. I couldn't get out. it took 3 hours to get out to contact the manager to give me a temporary code to get out, then I was accused of being going downstairs and going out the side door like I had done numerous times. times no I've never done that! I am a handicapped 70 year old female. I've been diagnosed of scoliosis and I need two knee replacements. I was told I had to go on 30 minutes entry only to be let in by your staff and let out by your staff... I had 24-hour access. I alerted your office of two break-ins of the fifth wheel next to me. the first one they never reported it to The owner. it was 4 days when he knocked on my RV to find out what had happened. this is uncalled for. read my letter and give you the answer that you have to my questions and my demands. Thank you. sincerely, Kathy P. Julian 720-296-7983
Kathy J | Overall ExperienceThe unit was great and everyone was helpful from start to finish.
Ben H | Overall ExperienceGreat location. Easy rental process. Ahead of the competition.
Valentin V | Online Move InJessica was very helpful and I appreciated her patience and thought she handled herself very well with dealing with customers. (Not just me)
stevhan j | First ImpressionsAs the general manager, Jessica went above and beyond to address my unique situation. I'm confident that if you have any concerns, she will make every effort to assist you. This U-Haul location is consistently clean and well-stocked, with supplies,storage units and truck rentals readily available to facilitate your move. I'm deeply appreciative of Jessica's understanding, and I will certainly return to this location for my future U-Haul needs
SHAWN O | Overall ExperienceOn my moving days I had many issues that the staff helped me with I really appreciate them being there for me
William P | Overall ExperienceThe woman who was there for my check in was rude and not helpful
JUJUAN P | First ImpressionsEveryone that I have had the pleasure of dealing with there have been very helpful, and friendly. I just moved out of two of the smaller units into one large unit, and Jessica made it very easy and so convenient by finding me a larger unit right across from where my smaller units were so it made the transition very quick and convenient. Thank you all for being so helpful and nice.
KIMBERLEE L | Overall ExperienceVery bad area and expensive.
Cody Z | Overall ExperienceAmazing Customer service. Thank you so much.
montrell s | Overall ExperienceGreat staff great people really enjoyed the wonderful customer service
Armando R | Overall ExperienceThis place was great. Would be better if they had a trashcan by the door for customers to use. That’s my only complaint though
Jamie J | Overall ExperienceThe one negative is that the elevators are ridiculously small for a storage facility. Manager was awesome.
Nicholas B | Online Move InJust excellent service 👌🏿
Lance W | First ImpressionsVery much appreciate the monthly parking opportunities provided at this location. Secure and orderly. If you all had more around the south end of town, I would use them for my business.
JEREMY P | First ImpressionsThis storage site is truly the best! My items were in storage for over a year and I was happy to see that all my items were in tact. The facility is very clean and well kept. The employees are extremely nice and help and always go the extra mile. Most notably Johnathan and the GM Jessica. They are extremely kind and helpful and made sure my process moving out was pain free. Thank you Kennedy park u-haul team!
Marquis C | Overall ExperienceGood, clean place. Unit was as expected. Lady at desk was super helpful & friendly
Jamie J | Online Move InTruck with check engine light, couldn't extend, storage not available for motorcycle storage not communicated
Matvey M | Overall ExperienceNeeded to store motorcycle no units available
Matvey M | Online Move InJessica was wonderful in helping me with the reservation process, buying boxes and answering my questions. Facility was great, though the elevators aren’t freight elevators which made moving some items a little trickier. I had to get a second storage last minute, Jonathon and Jessica were super helpful with this too. Great experience and competitive prices.
Grace K | Overall ExperienceThank you to the staff.
UDEME S | Overall ExperienceJessica was very helpful and friendly. Would recommend this facility.
Kari V | First ImpressionsLove the manager Jessica. She's GREAT
Erica C | Overall ExperienceN/A
Jack B | First ImpressionsThe staff were all very helpful and friendly. The facility is a clean and cheerful environment. I would go out of my way to use this particular U-Haul facility.
Wayne B | Overall ExperienceBest most secure facility to store your belongings and very helpful friendly staff. Highly recommended.
Natalie H | Overall ExperienceJessica and her team are awesome.
MICHAEL D | Overall ExperienceThe lady who assisted me was courteous and helpful
patrick w | First ImpressionsGreat staff. Very helpful and willing to work to meet our needs.
MICHAEL D | First ImpressionsThe only complaint is that there is not enough employees. One or two is not enough for such a busy storage. Everyone was working as fast as they can and people who are moving are on the grumpy and exhausted side. The young man who helped up check out was extremely efficient and positive. Thank you!
ROBYN S | Overall ExperienceRental truck was different from the one showed in the check in process. Staff rushed through the process and couldn’t do a proper assessment. I rented a 3- seater pick up truck and was given a two seater van, very inconvenient.
Paolo G | Online Move InThe employees are very kind very helpful
donald c | Overall ExperienceMy vehicles were broken into twice in less than two months. This place is worse than my neighborhood
warren W | Overall ExperienceYou have emailed me about this survey every hour on the hour for the past 8 hours. I keep telling you I am not Daniel. I asked to have this fixed. I am tired of getting all these emails. Even if I did rent a UHaul from y'all what makes you think its okay to email me every hour? Have a nice day. James
Daniel T | Overall ExperienceInstead of having a pin, card was even better. Employee went above and beyond of showing me where to go and how to move in.
Elena R | First ImpressionsThe customer service at this location is phenomenal. They are always super helpful and friendly.
SHARON M | Online Move In👍🏽
Briyana M | Overall ExperienceThe people at the hall center were very friendly and very helpful and save me a lot of time and money.
donald c | First ImpressionsStaff was friendly, professional and proficient.
Michael R | Overall ExperienceThis is the most worst storage facility in the world 🌍
trevell n | Overall ExperienceEverything about the facility is great except for the leaky ceiling on the top floor and the size of the elevator. I have had to prolong my move because my furniture cannot fit into the elevator and I am on the 3rd floor. The staff was very good though.
UDEME S | Online Move InFacility and management was great. I felt it was clean at all times and well lit. Only issue is sometimes I needed someone but they weren’t available. The hours seemed really short for office.
Marc J | Overall ExperienceOnly issue was confusion about submitting application, I was paying it for my son online and somehow two applications got submitted, 2 units assigned. But the woman at the facility contacted me because the 2nd unit was empty and she resolved it immediately.
Kimberly C | Overall ExperienceJustin and the rest of the staff went above and beyond to make my experience hassle free. I would with no reservations or hesitations recommend this facility.
RUTHIE L | Overall ExperienceSo grateful for Justin’s assistance, as we were traveling from the east coast and working to line this up on the fly. Justin was incredibly responsive and helpful from the first call, until we were unloaded and squared away. Shout out to Kenny as well for the patient orientation when we pulled up 2 mins before closing !! This was a positive experience in - at the time - a slightly stressful situation.
kirby z | First ImpressionsEveryone I dealt with in the office was extremely professional and exceeded my expectations, would absolutely recommend this location!
Ryan S | Overall ExperienceVery happy with our choice
Ryan B | Online Move InSeguimos haciendo negocios con Uhaul.
Luis M | First ImpressionsHuge thank you to Tiffany and the other lady at the desk (didn't get her name) for assisting me with upgrading to a bigger unit when I misjudged the size I needed. Very helpful and professional.
Ryan S | Online Move InThe manager was very friendly and helpful.
Matt D | First ImpressionsThe manager was amazing and so helpful. I was running short on time and she did everything to make it as quick and easy as possible. She made the whole experience amazing.
Daniel R | First ImpressionsTiffany was in my words outstanding. She was courteous very nice, and made sure that everything I needed was taken care of. I would recommend this storage any time. Thank you Tiffany
RUTHIE L | First ImpressionsThanks to the staff for bringing patient while I was struggling to make payment. Thank you all!!
CYNTHIA T | Overall ExperienceVery Clean Facility, and well maintained. very friendly and helpful Staff. Tiffany We Thank you for all you do, Keep up the great work.
Mohaned M | First ImpressionsThanks
Michael B | Online Move InNo problems had a great experience.
kasey m | Overall ExperienceThe unit was nice but was annoying having to constantly having to use a card every load I took
Justin R | Overall ExperienceExcellent staff service!
GERARD W | First ImpressionsManager could not find my reservation in her system and was not able to get us the storage unit that we had reserved. Thankfully she had a different one available at a smaller size. If she hadn't had a different one available, we would have been screwed, for a lack a of a better word. Our overall experience with U-Haul during this move (including storage and a truck) has been less than ideal with so many issues. Will not be using U-Haul again.
ABIGAIL B | Overall ExperienceWe did have to switch units due to the fact that I misjudged how much space we needed. Tiffany was extremely helpful in getting us moved into a larger unit, and she did it with extreme efficiency. I would absolutely recommend this facility to anyone that needed a storage spot!!
ERIC J | First ImpressionsThe service desk employee Miguel is absolutely amazing. He was the nicest, friendliest, most helpful person not just at any U-Haul place I've been, but pretty much anywhere I've ever been. I looked forward to going back just because of him.
Saije M | First ImpressionsGreat communication and coordination with facility manager (Tiffany)
RICHARD R | Overall ExperienceAll the staff were awesome, so helpful, so friendly and always available to help with all my crazy circumstances. I throughly enjoyed coming to this storage unit at any hour as a single woman I felt safe and welcomed. Thank you very much!
Mary C | Overall ExperienceWorst experience possible the hole time I got a uhule truck I had this female named JENNIFER calling me because I was late in returning my truck but still paying for it but she would call everyday wounding if I was gunna unload it or not telling me I put 3 family's out on the street because I wasn't returning the truck I rented an payed for then she told me she was gunna empty the truck because I was nice enough to leave it parked in front of the place I got it an she had people lined up to put all my stuff she said dispossessed of if I dident pay for an return the truck
Joseph V | Overall ExperienceBrigida is one of the kindest people that I had ever come across in Denver, Co. Everything about how she runs the place makes it inviting and comfortable. Thank you! For keeping my belongings safe while I had no where else to store them! The temperature control is an awesome bonus.
RENTHIA M | Overall ExperienceI forgot the man's name that helped me. Honestly, he was one of the most polite customer service people I've dealt with. He just went above and beyond to be nice and helpful. It was a great 1st impression for your company. Only complaint, I wish you had longer access hours for us insomniacs, but I understand you can't have 24hr staffing.
Benjamin H | First ImpressionsGreat experience 👍
BENJAMIN O | Overall ExperienceIt would be VERY helpful to post a sign with instructions on how to get a queen-sized box spring in and out of the elevator.
Frances S | Overall ExperienceAfter a long roadtrip and ending up at a UHaul location that wasn't going to work for me, I was kindly directed to this location on S. Galena. This was so refreshing to work with Henok. He worked so hard to find a unit that worked well for me, enabling all my possessions to fit. He was kind, understanding and sooooo patient with me as I was totally frazzled. The unit was clean, warm and convenient. Thank you very much for having such capable help.
Mary C | First ImpressionsFirst time getting a storage unit & I was happy to know that the building wasn’t open 24/7 & that there was a bathroom! The staff were super nice & if I ever need another storage unit I’ll definitely be coming back. Thanks!
Sherilyn F | Overall ExperienceI needed a storage unit for a couple months while moving around and I’m so glad I picked here. Brigida was great at getting me checked in and called making sure I knew the office hours were different at that location. The whole thing was super convenient too. I had the unit set up for automatic payments so I didn’t even have to think about it.
Amanda R | Overall ExperienceAmazing staff, incredibly kind Management and overall the best place to store your belongings. Thank you
NICHOLAS R | Overall ExperienceThe staff at this Location are extremely helpful. They helped me transition from a big move from out of state. They made the experience so much more pleasant.
Amy B | Overall ExperienceMy car window got smashed into and I moved my car to a different location. I was not offered any recourse, for example a prorated return of my money when my car was not there. I’m over it now.
Dillon S | Overall ExperienceWorst experience of my life I stored my work vehicle there was told it was a secure facility and thought since it was u haul they would insure my property would be taken care of but I was completely wrong a person walked right into the garage and stole my vehicle zero oversight and they offered absolutely nothing in compensation worst storage facility ever this will cost me over $25,000 in lost tools and upgrades to me truck and hurt my ability to provide for my family. DO NOT STORE YOUR STUFF HERE!
Stanley U | Overall ExperienceAwesome place to have a storage unit.
Steven M | First ImpressionsGreat to have carts available
ELIZABETH M | First ImpressionsStaff was very friendly and helpful
James M | Overall ExperienceBrigida was very helpful and friendly! This facility is clean and well maintained. I will highly recommend this location.
Brenden G | First ImpressionsBrigeda and her team were so wonderful helping me with my move!
Mary M | Overall ExperienceBrigida Asher - excellent customer service and people. Please recognize her for her exemplary customer service skills.
SUSANNA M | Overall ExperienceThe manager is one of the best.
JC O | First ImpressionsBrigida was amazing and was able to help me and my friends move our stuff into storage coming across the country from NY. Super friendly, communicative and helped out every time I needed her. Got caught up talking to her a few times because she is an absolute joy to talk to. Brigida deserves a raise or a promotion!
MAXFIELD B | Overall ExperienceBrigida was attentive and accommodating as we rented our unit. Brigida called us in advance of the move and confirmed the size and location needed. We received timely and complete information regarding location of the unit and access procedure. The entire rental was very pleasant due to the efforts of Brigida and her staff.
David S | Overall ExperienceThe manager was very knowledgable and helpful with alternate solutions that sold us on using her facility. MB
Mike B | First ImpressionsBrigida Asher is amazing!!!!
Elena W | Overall ExperienceThey were helpful and super nice! Best part of my move. Thank you!
Devin M | Overall ExperienceThey went up and beyond to help us out, the staff is amazing and the facilities are spotless! Thank you!
Jeffrey S | Overall ExperienceBrigida was so very helpful, from the moment I arrived with my Uhaul truck, she went above and beyond to support me and make this a seamless transition. The facility is very nice, secure and easy to access Her inventory is abundant and she had lots of great ideas of utilizing the items available Great service, will defiantly reach out when I'm in need again
Susan M | Overall ExperienceNot the same experience for the facility where the truck was rented on South Havana.....poor communication, etc,
Ruthann W | Overall ExperienceBrigida, the on-site employee was phenomenal and went above and beyond to help us. She is a real asset to U-Haul.
Keith F | First ImpressionsBridget was so nice and helpful! She provided great customer service! There was a bad odor in the office and storage area.
Wendy E | First ImpressionsI was disappointed that we couldn’t get into the large storage unit we had discussed, but other than that the experience was just fine.
BRADY C | First ImpressionsManager was terrific! The facility was squeaky clean. I will highly recommend her and this location!
Belinda R | First ImpressionsBrigida Asher went above and beyond to provide exemplary service. I am moving from AZ to CO. Brigida sent text messages with her card information and informed me of the facility change. The original booking didn’t have an available unit. She followed up with 2 videos on how to access the unit using the PIN that was established. Brigida was professional and courteous. Any stress or worry I had about handling this move long distance was mitigated immediately. I was reassured that the unit would be available and that the truck could also be dropped off at the location. You can tell that Brigida takes tremendous pride in what she does. Customer satisfaction is her TOP PRIORITY!! I will continue to do business with Uhaul indefinitely. Thank you!
Shanel K | First ImpressionsBrígida Asher is amazing … she needs a raise and a promotion!
Ethan V | First ImpressionsSo helpful, we were moving into our unit after hours and the employee on staff made sure to call me before closing and get us checked in and move us to a more convenient unit that had opened up that morning.
Paxtynn R | First ImpressionsShe was so nice and so helpful. The facility was clean and well maintained. I’m impressed so far.
David C | First ImpressionsBrigida was wonderful! Friendly, knowledgeable and a pleasure to meet. I have dealt with U Haul many times over the years but never had such a great experience as with Brigida. I would highly recommend the Kennedy location to anyone!
Gillian D | First ImpressionsVery friendly and helpful staff, clean facility with good security.
Jolie H | First ImpressionsBrigida was so helpful and wonderful through the whole process of getting my unit and explaining how the system worked!
Mary M | First ImpressionsBrigida Asher was incredibly helpful and made moving painless. Thank you!
Audrey E | First ImpressionsJeremy bonnet was extremely attentive and helpful. On the other hand , UHaul was unreachable for over 1 1/2 hrs prior to his call back. Totally inexcusable. Can’t understand how poor your communicatio
stephen p | Overall ExperienceThe staff member was very helpful with a confusing situation.
Eric M | Overall Experience