Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
DEVONTE WAS GREAT HE WALKED ME THRU A STRESSFUL SITUATION BECAUSE MY DROP OFF LOCATION HAD BEEN CLOSED SOMETIME DURING COVID. THE 407 # TO RESCHEDULE A DIFFERENT LOCATION NEVER PICKED UP AND I CALLED SEVERAL TIMES IT HAD STARTED GETTING FURSTRATING. BUT CALLING DEVONTE'S LOCATION HE WALKED ME THRU & ASSURED ME I WAS CLOSER TO HIS DROPP OFF LOCATION THAN I REALIZED.
Pleasant, courteous, fast service provided
The Units are well lit, clean, and very easily accessible. The staff very accommodating. I would highly recommend this location for your storage needs.
This UHaul experience was horrible. I arrived at my drop-off location around 7pm, as noted on my contract, and the location had a sign indicating that they would not allow after-hours drop-offs (despite what my contract said). I sat on the phone with customer service, specifically Raul, for about two hours while he found me a secondary location to drop the UHaul off at. That location took me out of my way about 45 minutes round trip. My entire day and plans were delayed several hours due to this location's "message" and breach of contract. I was essentially stuck out of town, over an hour away from home, all while trying to figure out where to drop the UHaul truck off at simply due to this location's "message" about after hour drop-offs. I'm still incredibly upset about this. The contract said that I was approved to drop the UHaul off in Sanford at 7pm (after the location closed), but clearly, that was not the case.
Nothing everything was perfect
The best Uhaul location I have ever visited! Professional, courteous and outstanding service. I frequent this location for business purposes and I am always impressed.
Love it. In/Out in a few minutes,
This is the second location I attempted to return my truck to. The first was a Tire City in Sanford Fl that had been permanently shut down and fenced off. Please be sure to keep your information up to date as it took us quite awhile to get in contact with someone for the correct location (not mad about the wait time but returning a truck to a location that no longer exists it's extremely frustrating)
Make sure everything is clean Before rent the truck and the smell was uncomfortable!!!!
Great exoerience
Nothing at this time
Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.
Greeted and efficiently dealt with
After I made a reservation , another location emailed their location , which was farther away , then at the site , I almost lost my reservation over their interaction and almost lost my place in line as a busy site
Very happy with my experience. True professional staff!
Have been renting there for years and never had to wait behind people who had reservations first , got there a half hour early before open and still waited and was told reservations first and they took one after another in front of me, I was there for over an hour, and was told the manager wants it that way. Sorry to many other companies to rent from.
They charge me to much money , this uhaul is not cheap like before. They are charging a lot of money now. For a normal trip of 58 miles they charg me allmost 300$ thats craizy . And the truck was vary noisy. Sounds with Mecanic problems.
None.
Sanford UHaul location was the best I have ever dealt with! Amazing staff that were knowledgeable and got me in & out quickly!!
Everything was just as I expected perfect
Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️
Walter & his crew definitely knew what they were doing.......Thanks guys!
Walter & his crew could not have offered anymore for an excellent Experience.
Walter & his crew went beyond the call of duty to make our move less stressful.
Walter & his crewgave exceptional service
I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.
Very nice people thanks dor having excellent employees
Could not find anything that required improvement. Excellent service,staff was great and highly recommend to anyone in need of equipment rental services.
I wouldn't change a thing, renting was a great experience. Davonte was such a kind man, really helped and was a pleasure to work with. Wish more businesses had such personable employees!
Have pickups available at more locations. Had to drive here from another U-Haul.
Make sure that the truck that was requested a week in advance was available for that customer, And the correct size truck requested be given as priority to that customer once one is available even after agreeing to upgrade since requested truck isn't available.
Everything was great, especially the employees!
Everything went according to plan. Will definitely recommend UHaul to a friend!
Very good service. Fully stocked store and very reasonable prices. Would highly recommend.
Awesome job nothing to improve great guys at the location
The truck needs new windshield wipers
Very Pleasant
Told the person that the trailer leaked and the there were boxes of clothes wet and boxes of food ruined. He didn't even ackowledge the fact that the trailer leaked and where, nor offered to do anything about it. Very poor customer sevice representative. Won't use this pkace or company again.
Devonte was my customer service rep who checked me out and checked me in. His service and attitude was excellent.
Alex was super helpful thank you
everyone who works at this location are genuinely nice people except the manager. he is unjustifiably arrogant and condescending . I've held my tounge (and my temper) the last 4 times I've used this location . I will travel farther to avoid him , and at this point rather buy the trailer I need than ever deal with him again. when Ive met other customers at the store they pretty much say same thing. he looks as unprofessional as anyone can be ,he is rude and because of him ,I will rent elsewhere.. I've never had any of these problems at any other local locations. I use the Reinhardt rd sanford location as well and they are wonderfully nice people. they just dont usually keep a 9x12 ramped trailer in stock, which I use every few months. As management myself, I understand the difficulty in finding people who can be personable and manage, but that is their job. and I dont care what his numbers are, his attitude would have had him fired by me in seconds.. he sheds a negative light on an otherwise great company. I can be reached if further details are needed
After I got off loaded and took the trailer back for turn in, the young man at returns took car of everything for me . he was very polite and careful of of getting me disconnected and on my way. I feel lucky to have been able to have dealings with both shops. Thanks for a for taking stress out of a long trip.
All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.
Service was perfect.
Make sure they check all functions of the equipment. The A/C in the first truck that they put me in didn't work and I had to return to them immediately after I left. They apologized for the problem and changed out the vehicle. I could see they were sincerely concerned about giving me the vehicle. Very nice employees and clean dealership.
This was my third occasion using this location. Making reservations on-line is efficient and easy, pick up, inspection and drop off is super simple as you can get email or text notifications. The staff is friendly and informative and the location is close to public transportation.
Good friendly service access 24hrs a day .
Thank you to the team for taking care of my needs so that I could get my sister moved.
always use this location.
Keep the same standard of operatioion and everything will be great.
Quick service
Great customer service that's why I only use the Lake Mary location
While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.
Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!
The staff at Lake Mary are truly the best! Walter is the GOAT!
When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.
I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.
Great experience. Helpful, courteous staff. Convenient location.
They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!
I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍
The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.
The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.
Very good excellent
Walter was of great help and very informative when I first arrived at your facility.
Charles and Chris were awesome great customer service
Very satisfied...
Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!
Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.
Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.
This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !
Good hours and staff, convenient
Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.
My information wasn't correct, but they got it together
Pick up truck broke down..Battery . lost time
I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.
This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!
I found everyone to be friendly and try to accommodate my needs.
If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!
We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.
Very helpful and a pleasant experience
My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.
Workers are rude and lazy
getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails
Thank you
Great people that work there thank you
The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.
Just ok
Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him
The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther
Great service
Rodent droppings present in my unit---orherwise good experience.
The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.
Great service and always helpful.
There's no other storage solution as far as I'm concerned
Excellent attention and service from the moment I walked in.
Walter in the front office was extremely helpful and very pleasant
Thank You for being so simple to use.. and providing fair rates.
The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
The facility was clean and secure. The staff was friendly and took great care of me!
Just great !
Everything went smooth, from reservation to return. 15’ van ran great .
The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
No comment for now , all I could say is there's no complaint.
Well done as always!!! The only way to be better is free!!!
Good people
great experience!
They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
The staff was very nice and polite
Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
All was good
Walter is a pro, am example of what you want when getting rental equipment.
I am very pleased!
Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
good job. Thanks
They were very polite to me I was very satisfied
Cost increases are discouraging. This is the main reason I got rid of my unit.
Great experience - kind, courteous and helpful staff!
Great efficient people. Thanks
The unit was very clean and the customer service was excellent
Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
Nice service .ok
We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
Very helpfull staff
N/A
Great experience
People were very friendly and very helpful. I would recommend to anyone.
Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
Best U-Haul branch I have ever used. Great staff.
Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
Storages were clean and safe in the staff was very helpful and friendly
The staff was amazing. would recommend to anyone to use!
Good experience for the family for over a year.
They helped me in a pinch so could have my garage back. Great service by the staff!!!!!
Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
I would use this place again very clean.
Great service! Thanks!
MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
I needed to extend how long I needed the truck and I just had to call and they took care of it for me.
All of my things was mildew in messed up
Everyone was on point no complaints..
.
Nothing special
We tented 2 storage units. Both were 10x10, clean inside and easy access.
Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!
