Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Lake Mary Blvd
Brian B. on
They need help
Richard S. on
The young man that checked me out was friendly and courteous. I was in a hurry and during the checkout asked if I could get a couple dollars in quarters for the toll road. Another guy with a tattoo on his left forearm said they had just gotten change that day and then just completely ignored me and the younger employee helping me. It was obvious that he didn’t want to give me any change and got a little awkward just standing there waiting for a response so I just walked over to Walgreens and got change. When I got in the truck it had an odor to it - I went ahead and drove it to Oviedo picked up four large pieces of furniture, drove them to my house in Deltona - folded up the blankets in the back and drove all the way back tonight drop the truck at midnight because I had promised I would have it back that evening. When I got my receipt I was charged a $25 cleaning fee even though I explained the cabin with for breeze while I was at my house because I didn’t want to get blamed for the odor in it. When I woke up and checked my email I noticed a $25 cleaning fee. There is absolutely no way I left that truck dirty. I called in the store didn’t answer the phone and it was transferred to the main office… I left A message saying I would like to discuss the cleaning fee with the manager. I never received a call back. This will be the last time I use this location. It was a completely unprofessional interaction and the customer service was unacceptable.
Kendyl F. on
everything was okay
Mohammed J. on
N/A
Maryam C. on
The Gentleman here were extremely kind and helpful! I will always use this location!
Robert B. on
Quick in and out. Friendly staff
Amanda M. on
It gets busy here, could use 2 people at the office to alleviate wait time. The manager here is wonderful, very helpful.
Mark G. on
Excellent knowledge and eagerness to fulfill my rental.
Ben G. on
Great staff and customer service
marvin S. on
Modern upscale and efficient quick service.
Denise G. on
Call me and I will tell you because it's too much to write.
William K. on
Keep doing what you are doing.
Michael G. on
Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!
Doyle M. on
This location made renting and returning a trailer easy. It can't get any better than that.
james D. on
The truck needed a tuneup. 161k Miles, was the most I've ever experienced. maybe time to retire this one.
shawn h. on
Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.
Phillip S. on
Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.
Phillip S. on
In all my moves and utilizing Uhaul so many times before, the staff and facility is the best by far. Great team, very helpful, very friendly and very clean and organized.
Anil P. on
Mr. Lozano was very helpful and friendly. Also, the rep who was providing the truck was very friendly. Both were very accommodating. Excellent customer service!
William P. on
The auto transport trailer badly needed repair. Either the tires were terribly out of balance or some axle problem caused extreme vibration. I noticed it driving home to load the car but hoped it would be better with the weight of the car. It continued to vibrate throughout the 7 hour drive. I was told it was a very old trailer. U-haul should provide trailers that are well maintained.
Thomas K. on
Staff and truck were great. The manager on the other hand has an attitude problem and it will affect staff morale and customer service over time based on my experience with him.
Jaque B. on
Everyone was super friendly and helpful.
Frank F. on
People in both pickup/drop off locations were courteous, informative and helpful. The trailer is the first one I've had that had hydraulic brakes on it. I loved it. It made a huge difference when braking. In previous tows I could feel the trailer weight pushing the car forward when braking but not so with the hydraulic brakes.
Marilyn R. on
The manager and the employees are very nice and good. The Stores is clean .You recommend them all. Thank you for your services.
Cole P. on
This location is awesome!! Great customer service!!
RONNIE N. on
Hats off to manager Walter. Was excellent.
Jorge S. on
Great customer Service and Walter was a big help!!!!!!
michael H. on
Vary efficient, pleasant experience, Very friendly staff
jeff C. on
The checkin app doesn’t work properly. When I called the checkin phone number I was made to wait on hold and had a representive threaten you charge me $20 because your IT application doesn’t work properly. Why should there be a requirement for anyone to own a GPS, Data Cell phone to rent a truck. If you want me to check in at a location, provide me with a kiosk terminal at your location. Don’t threaten to charge me for your failed software. Ridiculous way to leave the customer feeling. Even after calling to let them know their application is not working they refused to check me in on the phone and argued with me. I own an IT company and have for 25 years. My entire experience was awesome with the location from start to almost the end. This self checkin on the phone needs to be an option and not the ONLY way. Not good. Ended my especie de poorly. Thank goodness the owner of the location did the right thing because he is a class act.
Robert S. on
Buy a day get a day free
Reuben N. on
Reduce or eliminate the per mile charge to be competitive
Daryl G. on
Great job.
Richard S. on
This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !
vance B. on
Excellent customer service!!
Lynley W. on
Good hours and staff, convenient
Bonnie P. on
Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.
cole P. on
Awesome service!!
Andrea W. on
My information wasn't correct, but they got it together
James D. on
Would have been nice if the $19.95 pick-up rental didn't cost 40 bucks with taxes, fees, and mileage, but they don't play games and had what I needed, when I needed it. Thank you.
Mark V. on
What a mess , they didn’t have the right information. We where have a one way with a drop off in St Augustine, that was a total Custer f—k , we had to drive the trailer back to new Smyrna Beach ( home) and drop it off the next day in Daytona a lot of wasted time at my expense, which I was not very happy about. I’m sure we will never use U haul again
Jimmy B. on
Pick up truck broke down..Battery . lost time
Robert D. on
Nothing...service is great. Walter always goes above and beyond.
Tammy B. on
The young man who helped me in the store was awesome. Thank you for making moving less stressful.
Sweeney P. on
The staff was very friendly. Everything went quick.
Tracey B. on
Joshua was excellent in customer service nice smile and very friendly
JEISON M. on
I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.
Sonja S. on
Dealing with mister Schmidt was an absolute honor he was such a gentleman so kind and willing to work with me under emergency circumstances. Thank you all for your courteousness! Even the gentleman that we're outside as I pulled up or super sweet stepping up to my car ask me how they can help me it was a wonderful experience and I've already given your references to Neighbors. One of the best Uhaul locations I've ever dealt with thank you
David R S. on
Drop off was easy. I was met by two very professional and attentive employees. One disconnected the trailer while the other did the paperwork. 3 minutes, I was stopped, disconnected, checked out and back on the road. Could not have gone smother.
Stephanie H. on
This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!
Timothy L. on
Very pleased!!
Wanda K. on
Nothing......Everything and Everyone was Awesome. I will be using Uhaul in the Future.
Wade G. on
Thought customer service was a tad offputting
Virginia J. on
My experience were wonderful, everyone was so nice. And the price for the truck was amazing.
Daniel M. on
Very professional service.
Cecil M. on
Staff quick and courteous had me on the way in just a few minutes.
Elizabeth P. on
Thank you Walter & team for helping us with our move! We had a great experience, awesome customer service and the 9' cargo van was the perfect fit for us!
Da'Von P. on
Nothing Everything was Excellent!!
Ronald M. on
They did not do a thorough inspection in this vehicle. The driver’s side door gasket was missing which we did not find out until we were about two hours down the road. It was nearly impossible to hear because the door was not sealed.
Tracey B. on
I found everyone to be friendly and try to accommodate my needs.
Louis L. on
If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!
Janice W. on
We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.
Miranda S. on
Very helpful and a pleasant experience
MIA L. on
My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.
GUSTAVO S. on
Workers are rude and lazy
bonnie h. on
getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails
Steve C. on
Thank you
john H. on
Great people that work there thank you
eric m. on
The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.
Michael W. on
Just ok
daniel v. on
Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him
Steve C. on
The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther
Abraham H. on
Great service
ROBERT J. on
Rodent droppings present in my unit---orherwise good experience.
wanda g. on
The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.
michelle r. on
Great service and always helpful.
angel m. on
There's no other storage solution as far as I'm concerned
RANDOLPH R. on
Excellent attention and service from the moment I walked in.
chris c. on
Walter in the front office was extremely helpful and very pleasant
Victoria C. on
Thank You for being so simple to use.. and providing fair rates.
WANDA I. on
The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
Jennifer O. on
The facility was clean and secure. The staff was friendly and took great care of me!
Louis L. on
Just great !
paul y. on
Everything went smooth, from reservation to return. 15’ van ran great .
MARIA M. on
The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
diana r. on
No comment for now , all I could say is there's no complaint.
robert s. on
Well done as always!!! The only way to be better is free!!!
mark f. on
Good people
nissha l. on
great experience!
CHRIS W. on
They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
JENNIFER K. on
The staff was very nice and polite
Robert J. on
Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Michelle C. on
Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
JANINE G. on
All was good
Louis B. on
Walter is a pro, am example of what you want when getting rental equipment.
edward m. on
I am very pleased!
Daniel R. on
Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
Steven G. on
We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
BRUCE T. H. on
good job. Thanks
daniel v. on
They were very polite to me I was very satisfied
William K. on
Cost increases are discouraging. This is the main reason I got rid of my unit.
Julie S. on
Great experience - kind, courteous and helpful staff!
mark f. on
Great efficient people. Thanks
Sandra W. on
The unit was very clean and the customer service was excellent
jan n. on
Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
Jennifer J. on
Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
PAUL T. on
The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
felix a. on
Nice service .ok
yvette i. on
We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
annette z. on
Very helpfull staff
Aletha N. on
N/A
Robert T. on
Great experience
Michael L. on
People were very friendly and very helpful. I would recommend to anyone.
gregory a. on
Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
MICHAEL S. on
Best U-Haul branch I have ever used. Great staff.
Tom L. on
Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
destiny c. on
Storages were clean and safe in the staff was very helpful and friendly
mandie l. on
The staff was amazing. would recommend to anyone to use!
Susan P. on
Good experience for the family for over a year.
timothy b. on
They helped me in a pinch so could have my garage back. Great service by the staff!!!!!
Stephanie H. on
Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
Jason M. on
I would use this place again very clean.
Seminole County R. on
Great service! Thanks!
stephen j. on
MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
Martin D. on
I needed to extend how long I needed the truck and I just had to call and they took care of it for me.
Estella W. on
All of my things was mildew in messed up
Othelia H. on
Everyone was on point no complaints..
Paul S. on
.
CHRISTOPHER M. on
Nothing special
Reynaldo D. on
We tented 2 storage units. Both were 10x10, clean inside and easy access.
DONNA R. on
Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
mary g. on
exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
Kelley P. on
Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!