Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Lake Mary Blvd

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Sweeney P. on

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The staff was very friendly. Everything went quick.

Janet H. on

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Tracey B. on

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Joshua was excellent in customer service nice smile and very friendly

JEISON M. on

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I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.

Sonja S. on

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Dealing with mister Schmidt was an absolute honor he was such a gentleman so kind and willing to work with me under emergency circumstances. Thank you all for your courteousness! Even the gentleman that we're outside as I pulled up or super sweet stepping up to my car ask me how they can help me it was a wonderful experience and I've already given your references to Neighbors. One of the best Uhaul locations I've ever dealt with thank you

David R S. on

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Drop off was easy. I was met by two very professional and attentive employees. One disconnected the trailer while the other did the paperwork. 3 minutes, I was stopped, disconnected, checked out and back on the road. Could not have gone smother.

Richard D. on

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Derek B. on

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Stephanie H. on

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This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!

Timothy L. on

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Very pleased!!

Wanda K. on

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Nothing......Everything and Everyone was Awesome. I will be using Uhaul in the Future.

Alan H. on

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Rebekah S. on

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Harold G. on

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Wade G. on

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Thought customer service was a tad offputting

michael S. on

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Virginia J. on

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My experience were wonderful, everyone was so nice. And the price for the truck was amazing.

James P. on

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Daniel M. on

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Very professional service.

Mark J. on

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Thomas G. on

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Cecil M. on

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Staff quick and courteous had me on the way in just a few minutes.

Elizabeth P. on

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Thank you Walter & team for helping us with our move! We had a great experience, awesome customer service and the 9' cargo van was the perfect fit for us!

Da'Von P. on

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Nothing Everything was Excellent!!

John L. on

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The hitch install was easier than I thought it would be. The entire experience was awesome. Keep up the good work.

Cody Z. on

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Ronald M. on

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They did not do a thorough inspection in this vehicle. The driver’s side door gasket was missing which we did not find out until we were about two hours down the road. It was nearly impossible to hear because the door was not sealed.

Wanda W. on

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Rikesha B. on

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The staff was very friendly and made the experience easy. The truck was clean but was really used and uncomfortable because it drove very jumpy.

Frank A. on

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Dash light didn’t work at night. Ran ruff exhaust smells in cab

Richard M. on

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Great Staff! Very friendly and accommodating!

Ingrid G. on

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They were great

Robert D. on

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Carolyn R. on

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John C. on

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Keep up the excellent work! Thank you.

Tracey B. on

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I found everyone to be friendly and try to accommodate my needs.

ANGEL V. on

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My Uhaul experience was a year ago but I received an email thanking me for my recent use of their services. It came with a receipt for zero dollars.

William P. on

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Peter W. on

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The truck that my husband and I rented was full of roaches and I pray none got into any of my boxes. Maybe you should thoroughly clean and treat all trucks for pest on a regular basis. We did not need to use the dolly however it came loose so we were still charged for it.

EDNYDIA M. on

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Michael S. on

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Louis L. on

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If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!

Janice W. on

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We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.

Miranda S. on

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Very helpful and a pleasant experience

MIA L. on

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My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.

GUSTAVO S. on

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Workers are rude and lazy

bonnie h. on

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getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails

Steve C. on

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Thank you

john H. on

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Great people that work there thank you

eric m. on

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The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.

Michael W. on

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Just ok

daniel v. on

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Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him

Steve C. on

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The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther

Abraham H. on

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Great service

ROBERT J. on

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Rodent droppings present in my unit---orherwise good experience.

wanda g. on

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The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.

michelle r. on

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Great service and always helpful.

angel m. on

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There's no other storage solution as far as I'm concerned

RANDOLPH R. on

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Excellent attention and service from the moment I walked in.

chris c. on

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Walter in the front office was extremely helpful and very pleasant

Victoria C. on

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Thank You for being so simple to use.. and providing fair rates.

WANDA I. on

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The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.

Jennifer O. on

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The facility was clean and secure. The staff was friendly and took great care of me!

Louis L. on

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Just great !

paul y. on

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Everything went smooth, from reservation to return. 15’ van ran great .

MARIA M. on

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The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.

diana r. on

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No comment for now , all I could say is there's no complaint.

cynthia m. on

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Well done as always!!! The only way to be better is free!!!

mark f. on

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Good people

nissha l. on

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great experience!

CHRIS W. on

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They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.

JENNIFER K. on

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The staff was very nice and polite

Robert J. on

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Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.

Michelle C. on

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Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..

JANINE G. on

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All was good

Louis B. on

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Walter is a pro, am example of what you want when getting rental equipment.

edward m. on

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I am very pleased!

Daniel R. on

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Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.

Steven G. on

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We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.

BRUCE T. H. on

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good job. Thanks

daniel v. on

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They were very polite to me I was very satisfied

William K. on

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Cost increases are discouraging. This is the main reason I got rid of my unit.

Julie S. on

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Great experience - kind, courteous and helpful staff!

mark f. on

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Great efficient people. Thanks

Sandra W. on

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The unit was very clean and the customer service was excellent

jan n. on

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Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.

Jennifer J. on

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Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.

PAUL T. on

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The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude

felix a. on

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Nice service .ok

yvette i. on

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We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can

annette z. on

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Very helpfull staff

Aletha N. on

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Robert T. on

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Great experience

Michael L. on

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People were very friendly and very helpful. I would recommend to anyone.

gregory a. on

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Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.

MICHAEL S. on

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Best U-Haul branch I have ever used. Great staff.

Tom L. on

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Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.

destiny c. on

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Storages were clean and safe in the staff was very helpful and friendly

mandie l. on

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The staff was amazing. would recommend to anyone to use!

Susan P. on

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Good experience for the family for over a year.

timothy b. on

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They helped me in a pinch so could have my garage back. Great service by the staff!!!!!

Stephanie H. on

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Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!

Jason M. on

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I would use this place again very clean.

Seminole County R. on

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Great service! Thanks!

stephen j. on

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MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY

Martin D. on

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I needed to extend how long I needed the truck and I just had to call and they took care of it for me.

Estella W. on

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All of my things was mildew in messed up

Othelia H. on

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Everyone was on point no complaints..

Paul S. on

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CHRISTOPHER M. on

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Nothing special

Reynaldo D. on

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We tented 2 storage units. Both were 10x10, clean inside and easy access.

DONNA R. on

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Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day

mary g. on

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exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.

Kelley P. on

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Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!