The general manager was really great when I went to go pickup the trailer the morning of my road trip. However, there were many difficulties with the actually trailer that was installed. The chain broke during the trip which caused it to drag. Once that was fixed, the actual trailer detached from the car so I had to call the uhaul road side assistance which I am tremendously grateful I decided to pay extra for. Once it was fixed we were back on the road. However, once we got to our destination, the trailer hitch came off again. I tightened it as much as I physically could, unloaded the trailer, turned on my hazards and returned to to the closest uhaul as soon as possible before there was another problem. My trip that should've been 11 hours at the most, took 17 hours with all of this chaos. Great customer service from the general manager and the employee that was there with him that day. But bad installment.JAINA H.
Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a fine example of a professional rental company. Great visibility, signage, prompt customer service, easy streamlined process and organized lot with good signage directing customers where to go.Robert J.
el personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .Carlos C. | First Impressions
I don't see any issues . Customer service was great and the truck was in excellent condition. Runs great.Longino R.
Best rental ever!Robert G.
Very friendly staff, quick and very efficient service both checking in and out. Great experience , will definitely use them again !MARYANN G.
Customer did not leave a comment.Lori W.
Customer did not leave a comment.Joseph T.
I have a rental unit at this location, and I rent a lot of trailers, as it converts my car into an instant pick up truck. I have always had friendly, efficient service. 5 stars!Gary K.
Customer did not leave a comment.Juan A.
Walter and his crew have been top notch every time I rented. Thank Walter for great serviceSteven H.
The rate was good. But the $.79 per mile plus replacing the gas made this rental ridiculously expensive for a 24 hour rental. $168 plus gas? There may not be a next time, I'm sorry. But, I love the owner and staff at my location. But money talks. Got to find a better deal next time.Greg F.
Customer did not leave a comment.joe k. | First Impressions
Customer did not leave a comment.david h. | Overall Experience
Came after hours to drop offMarisol B.
Did a great job as always, great store and have used it over the years.RICK A.
This is my go to Uhaul. Owner and employees are all helpfulKENNETH D.
Customer did not leave a comment.MIGNATY B.
Customer did not leave a comment.Ryley W.
Customer did not leave a comment.LUIS D.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Costantino P.
Customer did not leave a comment.Linetty R.
Customer did not leave a comment.Marcus E.
Awesome staff!!! Greatly quality equipment, fast and friendly service! Need help with any move or tow?? UHaul Is The Best Place To Go!!!Antonio J.
Customer did not leave a comment.Toni B.
Excellent customer service! Helpful staff, with head turning processing and minimal wait time. In and out with great quality equipment! Thank you kindly!Antonio J.
Move boxes out of the way so entry , access to sales counter is unobstructed.EUGENE C.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.CHRISTOPHER C.
Called before I did drop off. When I arrived to drop truck it took 2 minutes! Very efficient personal.Dominick C.
The two young men who help me out were very friendly and took care of business quickly. Highly recommended.JOHN B.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.BRYAN B.
Devonte assisted me with two rentals in a week. He was very professional and to the point.ERNESTO C.
The crew working on July 4th was amazing. Quick, very helpful and professional. Answered all of our questions and some we never thought to ask. Bought boxes too and they carried them and put them in the truck. Would definitely recommend them to anyone. If I have to get another truck rental no where else I'll go!RANDALL O.
Customer did not leave a comment.Nicole L.
Customer did not leave a comment.Veronica S.
Customer did not leave a comment.JEFFERY A.
Quick and easy check in.Gregory E.
I had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.Tarsha R. | First Impressions
Customer did not leave a comment.Bryan C. | Overall Experience
Customer did not leave a comment.Bradley P.
Owner was very helpful.Lauren C.
Customer did not leave a comment.andrii I.
Need better customer service. The guy who did the checkout was very dry, and could care less if I was there to rent or not. I will definitely use another UHaul location the next time I have moving needs.KIMBERLY W.
I never received a copy of my receipt and I actually need it to be reimbursed. Your staff was great and I have rented from you guys at the lake Mary Sanford location several times. They're always great!Erik P.
Friendly staff, timely check in and drop off. Vehicle was great.Rina F.
Customer did not leave a comment.STACY J.
Great place to use for rental. This is not my first or second rodeo at this same place. It is not my third either. I have made quite a few movements already and I feel very confident that they will have all what I need at one location with mostly nearly brand new equipment. Customer service is out of this world. They help you with your decisions and assist with solution tailored to your needs. All in all this my number one place to rent U-haul and will be for very long time.EDDIE B.
No because the sliding door wasn’t opening and I swipe my card but it still didn’t open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn’t a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I’m not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.Maritza R. | First Impressions
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.TERRY J.
I have rented lots of trucks from this Uhaul and normally very happy, but the Truck was very dirty and had roaches in it.Richard P.
I was very impressed with how helpful the staff was in getting trailer hooked up. The process was very efficient.PAMELA E.
Customer did not leave a comment.Nekendra P.
Customer did not leave a comment.MELISSA S.
Customer did not leave a comment.Sean P. | First Impressions
Customer did not leave a comment.DENNING S.
Customer did not leave a comment.JENNIFER J.
Customer did not leave a comment.GLORIA W.
Great service, very friendly staff!Brian R.
Customer did not leave a comment.JUPITER W.
Great Customer Service, thanks!Kimberly C.
Your staff was professional and courteous, well done.Gary F.
Staff very nice and helpful!! No problems with this facility But the billing department was a different matter!CRISTY M. | Overall Experience
The uhaul was so raggedy and not maintenance. I couldn't check the uhaul back in when I brought it back because the website wasn't working so I had to leave the keys in the drop box and it wouldn't accept my picture of the milage nor the gas. I always rent uhauls and this location i will never use again.Trenece L.
Customer did not leave a comment.SUSAN H.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.MADISON M.
Customer did not leave a comment.MARTY F.
My only go-to place to rent moving vehicles!Vincent D.
Customer did not leave a comment.Christopher C.
My comments aren't necessarily directed at the local franchise but more toward the overall U-haul experience. First, the on-line check in process is laborious and takes too long. Plus, when I tried to complete the registration, I couldn't get it to work because one of the two "acknowledgements" at the end of the process wouldn't populate - after considerable amount of time and trying I finally realized that the acknowledgement had to be opened before it could be acknowledged. Everyone knows this is just lawyers covering butts - I doubt that anyone has ever read one of these. Second the enclosed van I rented leaked. I rented it for a small local move on a rainy day so I could keep stuff dry. Fabric on one chair was partially soaked. Finally, after dropping off the trailer I realized that I might have left my trailer hitch bumper cover at the location. I tried to call - six times over a period of four hours - and was on hold for over an hour in total. I never did get through. I finally had to drive back to the location. When I asked why no one answers the phone I was told the call goes to a call center - a call center that one can't reach. What awful customer service!EUGENE C.
Congratulations to the Manager of this facility. The personnel was very professional and totally exceeded my expectations. Very clean place,Jorge M.
Our family has used this specific U-Haul location for over 25 years starting with the day we arrived here from Colorado Springs in 1995 with a one-way 26' w/ car carrier packed to bursting and we stuffed it all into storage lockers here. Over the years we've rented from here dozens of times, filled our propane tanks and bought moving supplies time and time again. Always been a great experience with very helpful staff. Our kids are now grown and gone and we are now moving away but we'll always remember this place. Y'all have been an integral piece of our lives here. :-)DAVID G.
Customer did not leave a comment.IRIS M.
Customer did not leave a comment.William R.
Customer did not leave a comment.NHAT C.
Customer did not leave a comment.Ryan F.
Walter was excellent he was a great help for me. I would recommend this crew to anybody.William B. | First Impressions
Customer did not leave a comment.SARAH M.
Best UHAUL and Customer Service Crew in the area.Marcus A.
The team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.karen r. | Overall Experience
Customer did not leave a comment.Valerie C. | Overall Experience
Customer did not leave a comment.ANGELA W. | First Impressions
Customer did not leave a comment.LAUREL M.
Dude hooked me up with a nice deal. Extra day for the same price if I dropped the trailer off at another location.ANTHONY M.
Everyone did a great job!!Raul C.
A special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!Pat F. | First Impressions
Customer did not leave a comment.Glenn K.
Customer did not leave a comment.edward M.
Customer did not leave a comment.RANDY S.
I originally set it up for contactless pickup with the app. When trying to verify information while at the site, it kept giving me errors. It was also continuously loading trying to wait for an agent to help me on the app. After a while of No one helping me, I went inside and asked the staff to check me in. That was a lot quicker than the online pickup. I would not recommend the online pick up with the experience I had using itanthony T.
The customer service rep was professional and timely. The issue was with the actual truck. It shut off on me twice. Being that this occurred after hours, I had to contact Roadside Assistance. I was holding for over 20 minutes. I never spoke to anyone and the truck eventually started. I was able make it to the location with my hazard lights on. I notified customer service in AZ and had them notate the reservation.Gerius B.
I called to reserve a truck, they said come on in will have a truck for you, when I got there they did not have the truck that I wanted but they did have a truck for me and it ended up working out perfect.RANDY S.
Great jobEdvin S. | First Impressions
You should inform your customers about taking pictures of odo, clean areas you want, parking spot and etc. you don't allow your customer to return the truck with these pictures after hours but noboy told about it. And it's too late to take these picture after I drop the key to you. This process needs improvement on your end.Mustafa T.
Customer did not leave a comment.Archange M.
Customer did not leave a comment.David G.
Customer did not leave a comment.Justin I.
Customer did not leave a comment.Mushtaq K. | First Impressions
Keep doing the good work. Service was outstanding. Don't have to change anything.Rafael G.
Walter & Chris and his staff was great!!! Walter was on his vacation when I called his cell. He told me that he was on vacation, I just wanted to let him know that I returned the trailer by the storage area by the other trailers, so I wouldn't get charged for another day. I did the level one on the trailer. I sent him the pictures where I left it. Walter checked the trailer in on his vacation road trip. This location is gives excellent customer service. I moved in a storage unit and Chris did great service and made the move in process easy. They have a customer for life at this location. I'm a former employee of U-Haul from Phoenix, AZ. Thanks for all that you do.Christopher B.
Customer did not leave a comment.ABEL D.
What can I say, this is the 5th time I have rented from this locale and each time it has been a breeze. Equipment ready, fast service and helpful people work here. I also get my propane here and that too is simple and fast.JEFFREY B.
Customer did not leave a comment.Marissa B.
Customer did not leave a comment.Rafael T. | Overall Experience
Chris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.Mike A. | First Impressions
Charge less for the mileagejacklyn V.
Customer did not leave a comment.Dee M.
Great truck, facility, and staff. Absolutely top notch!Bradley P. | First Impressions
Customer did not leave a comment.CHARLOTTE B.
Customer did not leave a comment.Inta L.
Rental was quick and easy. Staff friendly and courteous. Great experienceJEAN S.
Customer did not leave a comment.MIGUEL G.
Great job and service. Thank you for everything. Keep the good job.Ingrid F. | Overall Experience
Chris is a excellent employee he was so friendly. Kind and cared about what you needed. He made sure the vehicle was clean and ready to go. I would highly recommend Chris for whatever reward u-haul gives to employeesTracey B.
I love this place for storage. Best experience of all my storage companies used.Greg F. | Overall Experience
Everyone was great!Ryan F. | First Impressions
I was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.Mercedes P. | Overall Experience
Customer did not leave a comment.Sterling O. | Overall Experience
Great place and great people. I would recommend doing business with this location.Troy W. | Overall Experience
Customer did not leave a comment.travis h. | Overall Experience
Customer did not leave a comment.ANGELA L. | Overall Experience
The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!tina a. | Overall Experience
Customer did not leave a comment.eric k. | First Impressions
Customer did not leave a comment.david h. | First Impressions
I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you allTrenece L. | First Impressions
Customer did not leave a comment.Muhamed B. | First Impressions
My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.MARY S. | First Impressions
Customer did not leave a comment.David B. | Overall Experience
Customer did not leave a comment.wayne f. | Overall Experience
Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.Shawn C. | Overall Experience
Customer did not leave a comment.lynn g. | First Impressions
Customer did not leave a comment.yliana s. | Overall Experience
Customer did not leave a comment.tina a. | First Impressions
Customer did not leave a comment.Robert J. | Overall Experience
Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️Dilsy A. | Overall Experience
I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.Joshua F. | Overall Experience
Alex was super helpful thank youGreg R. | First Impressions
Customer did not leave a comment.AMANDA G. | First Impressions
All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.virginia y. | Overall Experience
Good friendly service access 24hrs a day .Mcloyd C. | Overall Experience
While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.Phillip S. | Overall Experience
Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!robert s. | Overall Experience
The staff at Lake Mary are truly the best! Walter is the GOAT!Wendy R. | Overall Experience
Customer did not leave a comment.Curran H. | Overall Experience
Customer did not leave a comment.Amber R. | First Impressions
When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.Arkina S. | Overall Experience
I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.Amber S. | Overall Experience
Customer did not leave a comment.Keiron C. | Overall Experience
Customer did not leave a comment.jose l. | Overall Experience
Great experience. Helpful, courteous staff. Convenient location.George G. | Overall Experience
Customer did not leave a comment.syamara c. | Overall Experience
Customer did not leave a comment.Jacqueline F. | Overall Experience
They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!Theda C. | Overall Experience
I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍ELINA N. | Overall Experience
The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.lyod t. | Overall Experience
Customer did not leave a comment.CARMEN R. | Overall Experience
The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.DOUGLAS P. | Overall Experience
Customer did not leave a comment.Jackeline C. | Overall Experience
Customer did not leave a comment.Tim T. | First Impressions
Very good excellentdilsy a. | Overall Experience
Customer did not leave a comment.Teresa S. | Overall Experience
Customer did not leave a comment.LONNIE T. | Overall Experience
Customer did not leave a comment.Jackeline C. | First Impressions
Customer did not leave a comment.Shameka B. | Overall Experience
Customer did not leave a comment.Wendy R. | First Impressions
Walter was of great help and very informative when I first arrived at your facility.Jacquelin L. | First Impressions
Charles and Chris were awesome great customer serviceNelson V. | First Impressions
Very satisfied...Albert S. | Overall Experience
Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!Michael G. | First Impressions
Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.shawn h. | Overall Experience
Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.Phillip S. | First Impressions
This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !Richard S. | First Impressions
Good hours and staff, convenientLynley W. | Overall Experience
Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.Bonnie P. | First Impressions
My information wasn't correct, but they got it togetherAndrea W. | First Impressions
Pick up truck broke down..Battery . lost timeJimmy B. | First Impressions
I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.JEISON M. | Overall Experience
This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!Stephanie H. | Overall Experience
I found everyone to be friendly and try to accommodate my needs.Tracey B. | First Impressions
If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!Louis L. | Overall Experience
We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.Janice W. | First Impressions
Very helpful and a pleasant experienceMiranda S. | First Impressions
My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.MIA L. | Overall Experience
Workers are rude and lazyGUSTAVO S. | Overall Experience
getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emailsbonnie h. | Overall Experience
Great people that work there thank youjohn H. | First Impressions
Excellent attention and service from the moment I walked in.RANDOLPH R. | First Impressions
Just great !Louis L. | First Impressions
Everything went smooth, from reservation to return. 15’ van ran great .paul y. | First Impressions
Well done as always!!! The only way to be better is free!!!robert s. | First Impressions
Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.Robert J. | First Impressions
Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..Michelle C. | First Impressions
Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!Stephanie H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!