Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

Rating:

5.0

Everything was smooth and easy. Everyone was polite and helpful.

Rating:

3.0

This was never my reservation and I called in to state that. You have people not verifying information correctly . Never got a truck!

Rating:

5.0

The team at this location exceeded my expectations with superb customer service and professionalism that provided me exceptional customer experience! Thank you

Rating:

5.0

Very nice, friendly, efficient

Rating:

5.0

The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!

Rating:

3.0

Nice folks working there, but desperately understaffed. And there was weirdness about using cash. . They didn't have change one day. Another day they didn't have access to the cash box.

Rating:

3.0

Was given conflicting info on the car trailer- so we ended up canceling it.

Rating:

5.0

Make return more clear

Rating:

3.0

Th Sanford location was the 3rd after making an initial Reservation the day before. They kept me sending to other locations to get a Truck that I previously 'reserved'. Apparently, a Reservation means nothing in U-Haul world. At the end, I did not get the type of Truck that was originally reserved in the 1st location (Altamonte Springs, FL -for same day pickup and return). So, a Truck that rents at $19.00, at the end was ~$300.00 for same day use and return, in a ~50miles trip. First time that I had a bad experience with U-Haul, so maybe they are going backwards. Next time I'll consider other Rental company.

Rating:

5.0

Professional and courteous young men.

Rating:

5.0

there was a young man who checked me back in who displayed the character to which I wish I had 10 of him. Knew what he was doing, courteous, willing and ready to work with a smile. u haul is lucky to have him.

Rating:

5.0

Both the woman who checked me in and the gentleman who examined the truck for return were courteous, friendly and welcoming. They could not have been more professional and accommodating. I can highly recommend Uhaul especially my pickup and drop off locations. The experience could not have been better.

Rating:

5.0

The experience was simple, fast, and professional. I don't think it needs to be improved.

Rating:

5.0

Nothing really. Pickup was very easy. I used the app to drop it off.

Rating:

5.0

Everything was straight forward, quick and polite service. I plan on renting again soon.

Rating:

5.0

Friendly and courteous...easy in...easy out...highly recommend

Rating:

2.0

The customer service agent walked off with the paperwork containing the contact info I needed to return the truck.

Rating:

5.0

I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all

Rating:

5.0

Everything Was Perfect

Rating:

5.0

The way you calculate the best deal possible when the vehicle has been returned, as in our case lowering the amount due because we were under on our mileage, now that'swhat I call customer service. I appreciate that and will speak highly of your company in this regard. That is admirable!

Rating:

5.0

GREAT CUSTOMER SERVICE

Rating:

4.0

Reservations needs to be more aware of the store hours. Was told they were open until 8 on a Thursday. Got there at 701 and they were closed. Open til 8 on Friday

Rating:

5.0

Keep up the good work

Rating:

5.0

Every location needs a crew like the location on 17/92 Sanford they work really well together and are very helpful

Rating:

5.0

Keep up the good work

Rating:

5.0

Customer service phone line needs to be better. Waited on the line for over 30 minutes. Once connected to rep. I was told I had to be connected to the right dept which I had another long wait before speaking with a rep. I was not happy with that wait time.

Rating:

5.0

Excellent customer service and experience every time I've rented a trailer at that location!

Rating:

5.0

N/A

Rating:

5.0

Excellent Customer Service

Rating:

5.0

The ace I dropped off at was very clean. I had spoken to someone on phone who was very friendly and informative as well on how to drop off trailer after hours. Thank you for your help.

Rating:

5.0

In and out quick. Good staff. Thanks

Rating:

1.0

My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.

Rating:

5.0

Devonte was a great guy and super friendly and helpful

Rating:

5.0

Well maintained and organized location. Check in process was very easy.

Rating:

5.0

Very kind and courteous staff!

Rating:

5.0

Both employee which I remember Walter because he was just hilarious loved his spirit and compassion to serve his customers with enthusiasms and kept a smile on my face, not saying his partner was awesome as well. We need more of these 2 individuals for other retail facilities. Thanks guys :)

Rating:

5.0

DEVONTE WAS GREAT HE WALKED ME THRU A STRESSFUL SITUATION BECAUSE MY DROP OFF LOCATION HAD BEEN CLOSED SOMETIME DURING COVID. THE 407 # TO RESCHEDULE A DIFFERENT LOCATION NEVER PICKED UP AND I CALLED SEVERAL TIMES IT HAD STARTED GETTING FURSTRATING. BUT CALLING DEVONTE'S LOCATION HE WALKED ME THRU & ASSURED ME I WAS CLOSER TO HIS DROPP OFF LOCATION THAN I REALIZED.

Rating:

5.0

Pleasant, courteous, fast service provided

Rating:

5.0

The Units are well lit, clean, and very easily accessible. The staff very accommodating. I would highly recommend this location for your storage needs.

Rating:

1.0

This UHaul experience was horrible. I arrived at my drop-off location around 7pm, as noted on my contract, and the location had a sign indicating that they would not allow after-hours drop-offs (despite what my contract said). I sat on the phone with customer service, specifically Raul, for about two hours while he found me a secondary location to drop the UHaul off at. That location took me out of my way about 45 minutes round trip. My entire day and plans were delayed several hours due to this location's "message" and breach of contract. I was essentially stuck out of town, over an hour away from home, all while trying to figure out where to drop the UHaul truck off at simply due to this location's "message" about after hour drop-offs. I'm still incredibly upset about this. The contract said that I was approved to drop the UHaul off in Sanford at 7pm (after the location closed), but clearly, that was not the case.

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

The best Uhaul location I have ever visited! Professional, courteous and outstanding service. I frequent this location for business purposes and I am always impressed.

Rating:

5.0

Love it. In/Out in a few minutes,

Rating:

3.0

This is the second location I attempted to return my truck to. The first was a Tire City in Sanford Fl that had been permanently shut down and fenced off. Please be sure to keep your information up to date as it took us quite awhile to get in contact with someone for the correct location (not mad about the wait time but returning a truck to a location that no longer exists it's extremely frustrating)

Rating:

5.0

Make sure everything is clean Before rent the truck and the smell was uncomfortable!!!!

Rating:

5.0

Great exoerience

Rating:

5.0

Nothing at this time

Rating:

5.0

Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.

Rating:

5.0

Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️

Rating:

5.0

I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.

Rating:

5.0

Alex was super helpful thank you

Rating:

5.0

All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.

Rating:

5.0

Good friendly service access 24hrs a day .

Rating:

2.0

While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.

Rating:

5.0

Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!

Rating:

5.0

The staff at Lake Mary are truly the best! Walter is the GOAT!

Rating:

3.0

When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.

Rating:

1.0

I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.

Rating:

5.0

Great experience. Helpful, courteous staff. Convenient location.

Rating:

1.0

They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!

Rating:

5.0

I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍

Rating:

4.0

The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.

Rating:

2.0

The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.

Rating:

5.0

Very good excellent

Rating:

5.0

Walter was of great help and very informative when I first arrived at your facility.

Rating:

5.0

Charles and Chris were awesome great customer service

Rating:

5.0

Very satisfied...

Rating:

5.0

Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!

Rating:

1.0

Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.

Rating:

5.0

Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.

Rating:

5.0

This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !

Rating:

4.0

Good hours and staff, convenient

Rating:

5.0

Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.

Rating:

3.0

My information wasn't correct, but they got it together

Rating:

2.0

Pick up truck broke down..Battery . lost time

Rating:

1.0

I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.

Rating:

5.0

This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!

Rating:

5.0

I found everyone to be friendly and try to accommodate my needs.

Rating:

5.0

If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!

Rating:

4.0

We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.

Rating:

5.0

Very helpful and a pleasant experience

Rating:

5.0

My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.

Rating:

1.0

Workers are rude and lazy

Rating:

2.0

getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails

Rating:

5.0

Thank you

Rating:

5.0

Great people that work there thank you

Rating:

5.0

The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.

Rating:

3.0

Just ok

Rating:

5.0

Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him

Rating:

5.0

The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther

Rating:

5.0

Great service

Rating:

4.0

Rodent droppings present in my unit---orherwise good experience.

Rating:

5.0

The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.

Rating:

5.0

Great service and always helpful.

Rating:

5.0

There's no other storage solution as far as I'm concerned

Rating:

5.0

Excellent attention and service from the moment I walked in.

Rating:

5.0

Walter in the front office was extremely helpful and very pleasant

Rating:

5.0

Thank You for being so simple to use.. and providing fair rates.

Rating:

5.0

The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.

Rating:

5.0

The facility was clean and secure. The staff was friendly and took great care of me!

Rating:

5.0

Just great !

Rating:

5.0

Everything went smooth, from reservation to return. 15’ van ran great .

Rating:

5.0

The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.

Rating:

4.0

No comment for now , all I could say is there's no complaint.

Rating:

5.0

Well done as always!!! The only way to be better is free!!!

Rating:

5.0

Good people

Rating:

5.0

great experience!

Rating:

4.0

They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.

Rating:

5.0

The staff was very nice and polite

Rating:

5.0

Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.

Rating:

1.0

Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..

Rating:

5.0

All was good

Rating:

5.0

Walter is a pro, am example of what you want when getting rental equipment.

Rating:

5.0

I am very pleased!

Rating:

1.0

Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.

Rating:

5.0

We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.

Rating:

5.0

good job. Thanks

Rating:

5.0

They were very polite to me I was very satisfied

Rating:

3.0

Cost increases are discouraging. This is the main reason I got rid of my unit.

Rating:

5.0

Great experience - kind, courteous and helpful staff!

Rating:

5.0

Great efficient people. Thanks

Rating:

5.0

The unit was very clean and the customer service was excellent

Rating:

5.0

Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.

Rating:

5.0

Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.

Rating:

2.0

The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude

Rating:

5.0

Nice service .ok

Rating:

5.0

We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can

Rating:

5.0

Very helpfull staff

Rating:

5.0

N/A

Rating:

5.0

Great experience

Rating:

5.0

People were very friendly and very helpful. I would recommend to anyone.

Rating:

3.0

Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.

Rating:

5.0

Best U-Haul branch I have ever used. Great staff.

Rating:

2.0

Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.

Rating:

5.0

Storages were clean and safe in the staff was very helpful and friendly

Rating:

5.0

The staff was amazing. would recommend to anyone to use!

Rating:

4.0

Good experience for the family for over a year.

Rating:

5.0

They helped me in a pinch so could have my garage back. Great service by the staff!!!!!

Rating:

5.0

Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!

Rating:

5.0

I would use this place again very clean.

Rating:

5.0

Great service! Thanks!

Rating:

5.0

MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY

Rating:

4.0

I needed to extend how long I needed the truck and I just had to call and they took care of it for me.

Rating:

1.0

All of my things was mildew in messed up

Rating:

5.0

Everyone was on point no complaints..

Rating:

5.0

.

Rating:

3.0

Nothing special

Rating:

5.0

We tented 2 storage units. Both were 10x10, clean inside and easy access.

Rating:

5.0

Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day

Rating:

5.0

exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.