Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

6,894 reviews

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

(407) 322-3167

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRACY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Daling and all employees in this U haul are excellent . I felt welcome. The Uhaul in 11 in sheridan wa also excellent and more. Specially the manager. The others in Awasso are very cold people . The man gave me the key and not even said haveca great trip and be safe. Not even look in my eyes. They not even have small smile in the face. Then I asked them if my truck and trailer has been inspected . They said yes . May be not true because we have to change 3 tires of the car trailer. The parts were coming in a pieces in the road. Uhaul reservations also bad. They were changing my reservation like crazy . Not like it was plan. Everything put me behind of my schedule. I end up spending more money and time then I though.

Maria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

opal s.  |  First Impressions 
Rating:
5.0

So quick and easy both at pickup after online order and then again at return!

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Reece S. 
Rating:
1.0

They charged $40 extra dollars in gas when I drove the 15 miles and added $3 in gas to make sure I returned exactly the same way. I'm going to fight this charge with the credit card company. This is ridiculous. I even have a picture from my cell phone of the fuel gage.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Starr G. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Service was friendly and quick. AC could be colder.

Yvette W. 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
5.0

Customer did not leave a comment.

Uma Naresh R. 
Rating:
5.0

Customer did not leave a comment.

Terry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Everything was fine.

JAMES W. 
Rating:
5.0

Thank you for your help!

Stephen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shonte e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgil P. 
Rating:
5.0

I recommend this location. Nice staff helped me.

Joyce T. 
Rating:
5.0

The only thing I had a concern was they originally charged me for 12 furniture pads but only got 6 off hey went a head and credited me the difference. Job well done to all the employees there

William M. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
2.0

I chose climate control but found the floor a little uncomfortable would have liked to been able to back truck the truck a little closer to the building The need a rear entrance to this building with an elevator

JAMES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Ann M. 
Rating:
4.0

Had to wait over an hour to close out the share load contract, was the only disappointing encounter of the share load process.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

CARL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Hi son had rented the week before he recommended you very nice Friendly's Deas

Penny H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Read more storage rentals in central Florida!

Debbie Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie S. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

The staff was friendly and professional. Pick-up and check-in were both very easy and hassle free.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

The two young workers there, male and female (don't remember their names), were beyond incredible and accommodating. Best service I've ever gotten. They deserve an invitation to the cookout!!!

Julian G. 
Rating:
5.0

N/a

Jae W. 
Rating:
5.0

Customer did not leave a comment.

Jae W.  |  First Impressions 
Rating:
5.0

I never had to use U-Haul till I came from Houston to Florida and I came across this facility. I thought I might use it for a couple of months, it turned out to be 7 months. I first noticed now clean the facility was and choose several climate controlled rooms, I’m glad I did. I could always enter knowing that it was fairly secure and well lit. I was very pleased with the facility, and it’s pleasant personnel.

Rudy G.  |  Overall Experience 
Rating:
1.0

The Manager was very rude. The truck that I rented was dirty inside and out, the gas refuel door was broken….I had to have the lady come out and note the damage to the truck as there were no damage stickers on it. Also, they told me that the truck had 5/8 of a tank and I get in it and there is only 1/2 tank. I took me over an hour of my time to fix their mistakes and they told me that I had to have the truck back before I could use it the entire 4 hours. The manager was rude and unapologetic. I will never use U-Haul again.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Gwen Q. 
Rating:
5.0

the app is difficult to use - ended up going inside to the folks there and they were great but the app is not user friendly.

Matthew P. 
Rating:
4.0

On the website it said free lock and free 1st month but when you ask for those things to be honored in person of course there's some sort of stipulation. That isnt cool. Very disappointed

Yvette R. 
Rating:
5.0

Thankyou

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

matthew l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agmarie S.  |  First Impressions 
Rating:
5.0

Everything was great. Had no problems when I first got the truck and everyth8ng was explained for me to get in the road.

Felicia L. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

The staff was very helpful and plesant

Dean F. 
Rating:
3.0

Customer did not leave a comment.

Arthur F.  |  Overall Experience 
Rating:
5.0

I have used this facility before & will definitely use again. They are friendly & customer service is great.

Rose O. 
Rating:
5.0

Brand new cargo van was great and fit all of our stuff for the full-size bed (box spring & mattress) Easy to drive

Becky D. 
Rating:
5.0

It was noisey.

MARGARET M. 
Rating:
5.0

Thank you

CARMEN Y. 
Rating:
5.0

Customer did not leave a comment.

JASON T.  |  Online Move In 
Rating:
2.0

The truck I rented did not have AC, this was unacceptable and the GM didn't make any real effort to get it repaired. The quantity of blankets I rented and paid for were not available, nor was I refunded the amount I paid for the blankets I rented but did not receive. I paid to rent 5 dozen but only received 2.5 dozen and wasn't refunded the difference.

Jenifer A. 
Rating:
5.0

Customer did not leave a comment.

Jessyka M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
2.0

I needed a smaller truck but the people were ready to leave so pretty much didn't help me

Ronda J. 
Rating:
5.0

Excellent service from the manager - Rivera? I believe - thanks for all your help and I would send anyone needing anything your way.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

RYAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Everyone has been friendly and helpful.

PAMELA A.  |  First Impressions 
Rating:
3.0

You need to have all of the equipment requested.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Dena S. 
Rating:
5.0

Great service.

David R. 
Rating:
4.0

I ended up waiting longer for then to get my gear detached from another truck than I rented the equipment for. Then after waiting all that time they made me go back in and finish paperwork!

Mike D. 
Rating:
5.0

Customer did not leave a comment.

yerin T. 
Rating:
4.0

My only suggestion is to be fully staffed on Saturday mornings, which is often a busy time for moving and rentals. There was quite a lengthy wait to pick up because there were only 2 staff members assisting customers.

Rachel J. 
Rating:
5.0

Not enough staff - Always seems I have to wait

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Sabrena M. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

My only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that’s why I stop paying the storage.!

Tina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

BENJARA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Only thing was I was charged for miles I didn't actually use. I returned my truck yesterday I figured they would reach out but haven't hopefully when i call I'll have credit back to my card,

SHANEKA S. 
Rating:
5.0

Nothing! The staff here is AMAZING! They are so willing to help us and ensure our moving needs are met. There are always trailers to rent. We never worry about inventory issues here. It's our preferred location for moving needs.

ANDREW M. 
Rating:
5.0

Quickly received the truck and finalized the bill.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

Jackeline S. 
Rating:
5.0

Customer did not leave a comment.

Ivonne R. 
Rating:
5.0

Customer did not leave a comment.

bailey s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Online Move In 
Rating:
4.0

I used the online pickup and dropoff. The app needs some work to make it a bit more user-friendly. But overall experience was good.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Marie O.  |  Overall Experience 
Rating:
5.0

Outstanding

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Carl R.  |  Overall Experience 
Rating:
5.0

The lady who checked me in today was awesome very polite and friendly.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

lisa B. 
Rating:
4.0

My only complaint is the windows of the van were very dirty and there was no washer fluid to clean them. Not particularly safe when driving in the dark

ELLEN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Agent handling the rental of the two 26 ft truck was very helpful and at the end when he was about to turn over the keys the manager stepped in and changed trucks "don't give them those trucks I'd give them ###) These trucks were used and abused, one would vibrate over 30mph we had to go back and change. I believe the reason for the change is he judged my two drivers and didnt want to give us the good trucks. Would like to discuss this with upper management in depth over the phone 407-353-8720 Mark Swink

mark S. 
Rating:
5.0

Everyone was extremely helpful and kind. Much appreciated.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Bryan V. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Probably the best U-Haul location we have used. The office area was super clean and well kept. All the associates we came in contact with were very friendly professional. Thank You!

David S. 
Rating:
5.0

Had hard time getting back to check-out when I selected an incorrect answer by accident.

Debbie Z. 
Rating:
4.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Parks D. 
Rating:
3.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

annie S. 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
1.0

Broken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.

Andrea G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GENELENE C.  |  First Impressions 
Rating:
5.0

The employee Michelle was awesome . She made it very easy and I would recommend your business because of her.

Jeannine L.  |  First Impressions 
Rating:
5.0

Very helpful! Dillon was courteous and assisted me well.

David J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Excellent staff, very professional. I was able to pick up my vehicle quickly and the return was easy. Thank you!

Tony D. 
Rating:
4.0

Customer did not leave a comment.

Tyrone C. 
Rating:
1.0

Truck fuel level at 1/8 at pick up location. Had to wait 15 mins in line to correct a contract error. Then manager said to simply take a photo. Why did not look at the fuel gauge and correct the fuel level prior to signing the contract or simply go put fuel in the tank?

Franklin R. 
Rating:
5.0

Customer did not leave a comment.

Lorraine R. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Nothing, just wish we could have dropped off equipment together.

Vanessa S. 
Rating:
5.0

The customer service agent who checked us in was friendly and knowledgeable. She made the experience great!

Tara A. 
Rating:
1.0

The manager yelled at me, didn’t want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn’t show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I’m worried about my things I left

Ptah E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra n.  |  Overall Experience 
Rating:
3.0

Storage was great!

Tatiana D.  |  Online Move In 
Rating:
5.0

I don’t remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.

Rachel L.  |  First Impressions 
Rating:
4.0

I can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.

Barbara B.  |  First Impressions 
Rating:
1.0

Moved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Had no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless

aleta c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C.  |  Overall Experience 
Rating:
4.0

The staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.

Karen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markus S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
1.0

The storage unit had rats. It ate through some of my stuff and the staff wasn’t friendly.

Ricardo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david p.  |  Overall Experience 
Rating:
5.0

Mr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.

David M.  |  First Impressions 
Rating:
4.0

I am not leaving the storage unit, just switching to a smaller unit.

WARREN J.  |  Overall Experience 
Rating:
5.0

Cricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul

JOSEPH B.  |  First Impressions 
Rating:
5.0

There was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.

Greg M.  |  Online Move In 
Rating:
5.0

Your staff were not only helpful, they were friendly as well a very good experience.

Raymond M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
5.0

I’m having a really hard time in life right now, & the staff never held it against me. I’m forever grateful for the understanding I was given.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK S.  |  Overall Experience 
Rating:
3.0

There are rats and roaches tore up a bunch of my stuff

Bonnie S.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained

Philicia U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
3.0

The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.

Tarsha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Friendly and quick service?

Jason L.  |  First Impressions 
Rating:
5.0

Very professional and friendly and helpful.

Christine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS & CRYSTAL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY F.  |  Overall Experience 
Rating:
5.0

I moved out October 7th, not the 12th. Thank you.

Kirsten T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeremy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gena h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert g.  |  Overall Experience 
Rating:
5.0

Very well run!

edward m.  |  Overall Experience 
Rating:
4.0

Sensor lights go off pretty quickly!

Pat F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelen W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy G.  |  Overall Experience 
Rating:
5.0

Went to another storage facility needed a bigger storage.

ESTHER E.  |  First Impressions 
Rating:
3.0

No ac in the storage So what is the point of climate control

Elizabeth R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
1.0

The general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..

Patrick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA F.  |  Overall Experience 
Rating:
5.0

The person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.

Suzanne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Payton V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

polo g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aintonia G.  |  Overall Experience 
Rating:
5.0

muy buena ubicación y facilidades

Carlos C.  |  Overall Experience 
Rating:
5.0

el personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .

Carlos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating: