Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

6,947 reviews

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

(407) 322-3167

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

heidi r.  |  Overall Experience 
Rating:
5.0

Chris was extremely helpful with our trailer rental.

Jim M. 
Rating:
5.0

Left rear running light is out on trailer

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Friendly fast service. Attendant hooked up the trailer and decoupled it upon return.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
2.0

My only concern is that the AC was very always too high. At times it worked in the front but not in the back. I was told for months that the AC was being fixed but what I recall is that every time I left the facility I was sweating profusely (NOT due to personal health reasons).

Cindy T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

DAMON B. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
1.0

The first truck had roaches all over the back. When we exchanged it for another truck the lady was rude and wouldn't give us extra time since we wasted so much time bringing the truck back to exchange it. I asked for a call back from the manager and still haven't received a call back. This location is horrible.

Daneka H. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
3.0

Store was not staffed w/sufficient personnel. Additionally, I had previously reserved equipment four days prior - yet the store did not have my items. I had to drive to another store to pickup the remainder of my order.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Jackendy A. 
Rating:
5.0

Great hours. Fast friendly service

terry H. 
Rating:
5.0

I had a storage unit at the Lake Mary UHaul for a number of years. The facility is always well maintained and the staff is terrific. If you need storage in this area I highly recommend it.

stephen l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

n/a

Charles A. 
Rating:
3.0

I delivered my truck a day ahead of schedule. I was supposed to deliver on Monday, but we delivered on Sunday after the store had closed.

Marcos N. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

John was really helpful and had me in and out quickly even though I didn't have a reservation. The location was clean and smelled good. Dropping off my U-Haul was also easy! Will definitely use this location again.

KIRSTEN R. 
Rating:
4.0

The climate controlled room was hotter than normal. Staff told us someone had an outside door propped open. I felt more effort should have been taken to restore normal temperature. Other than that, everything has been excellent.

jason j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Excellent n quick service. Highly recommend. Mgr was amazing

john C. 
Rating:
5.0

The location I originally scheduled to pick up the van didn't work out. I showed up at 10 am, and an employee was locked outside and said I would need to call UHaul and have my reservation transferred. I will never reserve a vehicle there again. But kudos to the UHaul people I spoke to on the phone, especially the schedule agent, who couldn't have been more helpful and pleasant. She turned my initially bad experience into a good one. Wish I could tell you her name.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaToya M. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Our items were in excellent condition even after prolong time. Definitely i recommend this storage facility.

Elvis U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
4.0

I ordered an appliance dolly, but when I picked up the truck and trailer they claimed it was never ordered.

Grace R. 
Rating:
4.0

Customer did not leave a comment.

Beckey B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Properly service vehicles. Do not send out vehicles with service indicators flashing.

Chris G. 
Rating:
5.0

I informed the center of the issue with the plugs / tune up. as it took 68 gals of gas to make the 563 mile trip with only about 3000lbs of cargo. I am also kind of upset that I was charged for going 13 miles over the mileage allowance when U-Haul themselves changed my pickup location to 12 miles away from where I originally booked it. I informed the Return center of this as well. I would have thought that they would compensated for the additional mileage due to the change in pickup location that they did, but they apparently didn't, so I got charged for it.

Timotjy W. 
Rating:
5.0

Customer did not leave a comment.

Yashekia S. 
Rating:
5.0

They were out of trucks but where able to work with me. I was already stressed and being able to get a truck helped alot. Thank you so much for the help

danielle R. 
Rating:
5.0

Customer did not leave a comment.

Luther W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon E C. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Garrett P. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
1.0

The A/C did NOT work driving down the road.

BRIAN H. 
Rating:
3.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

The staff also ensure the vehicle is clean and ready for me when I get there. Great job to the staff at the Sanford location

William M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

TRACY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Daling and all employees in this U haul are excellent . I felt welcome. The Uhaul in 11 in sheridan wa also excellent and more. Specially the manager. The others in Awasso are very cold people . The man gave me the key and not even said haveca great trip and be safe. Not even look in my eyes. They not even have small smile in the face. Then I asked them if my truck and trailer has been inspected . They said yes . May be not true because we have to change 3 tires of the car trailer. The parts were coming in a pieces in the road. Uhaul reservations also bad. They were changing my reservation like crazy . Not like it was plan. Everything put me behind of my schedule. I end up spending more money and time then I though.

Maria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

opal s.  |  First Impressions 
Rating:
5.0

So quick and easy both at pickup after online order and then again at return!

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Reece S. 
Rating:
1.0

They charged $40 extra dollars in gas when I drove the 15 miles and added $3 in gas to make sure I returned exactly the same way. I'm going to fight this charge with the credit card company. This is ridiculous. I even have a picture from my cell phone of the fuel gage.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Starr G. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Service was friendly and quick. AC could be colder.

Yvette W. 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
5.0

Customer did not leave a comment.

Uma Naresh R. 
Rating:
5.0

Customer did not leave a comment.

Terry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Everything was fine.

JAMES W. 
Rating:
5.0

Thank you for your help!

Stephen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shonte e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgil P. 
Rating:
5.0

I recommend this location. Nice staff helped me.

Joyce T. 
Rating:
5.0

The only thing I had a concern was they originally charged me for 12 furniture pads but only got 6 off hey went a head and credited me the difference. Job well done to all the employees there

William M. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
2.0

I chose climate control but found the floor a little uncomfortable would have liked to been able to back truck the truck a little closer to the building The need a rear entrance to this building with an elevator

JAMES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Ann M. 
Rating:
4.0

Had to wait over an hour to close out the share load contract, was the only disappointing encounter of the share load process.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

CARL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Hi son had rented the week before he recommended you very nice Friendly's Deas

Penny H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Read more storage rentals in central Florida!

Debbie Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie S. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

The staff was friendly and professional. Pick-up and check-in were both very easy and hassle free.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

The two young workers there, male and female (don't remember their names), were beyond incredible and accommodating. Best service I've ever gotten. They deserve an invitation to the cookout!!!

Julian G. 
Rating:
5.0

N/a

Jae W. 
Rating:
5.0

Customer did not leave a comment.

Jae W.  |  First Impressions 
Rating:
5.0

I never had to use U-Haul till I came from Houston to Florida and I came across this facility. I thought I might use it for a couple of months, it turned out to be 7 months. I first noticed now clean the facility was and choose several climate controlled rooms, I’m glad I did. I could always enter knowing that it was fairly secure and well lit. I was very pleased with the facility, and it’s pleasant personnel.

Rudy G.  |  Overall Experience 
Rating:
1.0

The Manager was very rude. The truck that I rented was dirty inside and out, the gas refuel door was broken….I had to have the lady come out and note the damage to the truck as there were no damage stickers on it. Also, they told me that the truck had 5/8 of a tank and I get in it and there is only 1/2 tank. I took me over an hour of my time to fix their mistakes and they told me that I had to have the truck back before I could use it the entire 4 hours. The manager was rude and unapologetic. I will never use U-Haul again.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Gwen Q. 
Rating:
5.0

the app is difficult to use - ended up going inside to the folks there and they were great but the app is not user friendly.

Matthew P. 
Rating:
4.0

On the website it said free lock and free 1st month but when you ask for those things to be honored in person of course there's some sort of stipulation. That isnt cool. Very disappointed

Yvette R. 
Rating:
5.0

Thankyou

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

matthew l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agmarie S.  |  First Impressions 
Rating:
5.0

Everything was great. Had no problems when I first got the truck and everyth8ng was explained for me to get in the road.

Felicia L. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

The staff was very helpful and plesant

Dean F. 
Rating:
3.0

Customer did not leave a comment.

Arthur F.  |  Overall Experience 
Rating:
5.0

I have used this facility before & will definitely use again. They are friendly & customer service is great.

Rose O. 
Rating:
5.0

Brand new cargo van was great and fit all of our stuff for the full-size bed (box spring & mattress) Easy to drive

Becky D. 
Rating:
5.0

It was noisey.

MARGARET M. 
Rating:
5.0

Thank you

CARMEN Y. 
Rating:
5.0

Customer did not leave a comment.

JASON T.  |  Online Move In 
Rating:
2.0

The truck I rented did not have AC, this was unacceptable and the GM didn't make any real effort to get it repaired. The quantity of blankets I rented and paid for were not available, nor was I refunded the amount I paid for the blankets I rented but did not receive. I paid to rent 5 dozen but only received 2.5 dozen and wasn't refunded the difference.

Jenifer A. 
Rating:
5.0

Customer did not leave a comment.

Jessyka M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
2.0

I needed a smaller truck but the people were ready to leave so pretty much didn't help me

Ronda J. 
Rating:
5.0

Excellent service from the manager - Rivera? I believe - thanks for all your help and I would send anyone needing anything your way.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

RYAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Everyone has been friendly and helpful.

PAMELA A.  |  First Impressions 
Rating:
3.0

You need to have all of the equipment requested.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Dena S. 
Rating:
3.0

My only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that’s why I stop paying the storage.!

Tina W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJARA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bailey s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Marie O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
1.0

Broken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.

Andrea G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GENELENE C.  |  First Impressions 
Rating:
5.0

The employee Michelle was awesome . She made it very easy and I would recommend your business because of her.

Jeannine L.  |  First Impressions 
Rating:
1.0

The manager yelled at me, didn’t want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn’t show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I’m worried about my things I left

Ptah E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra n.  |  Overall Experience 
Rating:
3.0

Storage was great!

Tatiana D.  |  Online Move In 
Rating:
5.0

I don’t remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.

Rachel L.  |  First Impressions 
Rating:
4.0

I can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.

Barbara B.  |  First Impressions 
Rating:
1.0

Moved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Had no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless

aleta c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C.  |  Overall Experience 
Rating:
4.0

The staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.

Karen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markus S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
1.0

The storage unit had rats. It ate through some of my stuff and the staff wasn’t friendly.

Ricardo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david p.  |  Overall Experience 
Rating:
5.0

Mr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.

David M.  |  First Impressions 
Rating:
4.0

I am not leaving the storage unit, just switching to a smaller unit.

WARREN J.  |  Overall Experience 
Rating:
5.0

Cricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul

JOSEPH B.  |  First Impressions 
Rating:
5.0

There was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.

Greg M.  |  Online Move In 
Rating:
5.0

Your staff were not only helpful, they were friendly as well a very good experience.

Raymond M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
5.0

I’m having a really hard time in life right now, & the staff never held it against me. I’m forever grateful for the understanding I was given.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK S.  |  Overall Experience 
Rating:
3.0

There are rats and roaches tore up a bunch of my stuff

Bonnie S.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained

Philicia U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
3.0

The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.

Tarsha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Friendly and quick service?

Jason L.  |  First Impressions 
Rating:
5.0

Very professional and friendly and helpful.

Christine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS & CRYSTAL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY F.  |  Overall Experience 
Rating:
5.0

I moved out October 7th, not the 12th. Thank you.

Kirsten T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeremy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gena h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert g.  |  Overall Experience 
Rating:
5.0

Very well run!

edward m.  |  Overall Experience 
Rating:
4.0

Sensor lights go off pretty quickly!

Pat F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelen W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy G.  |  Overall Experience 
Rating:
5.0

Went to another storage facility needed a bigger storage.

ESTHER E.  |  First Impressions 
Rating:
3.0

No ac in the storage So what is the point of climate control

Elizabeth R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
1.0

The general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..

Patrick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia L.  |  Overall Experience 
Rating: