Customer Reviews for U-Haul Moving & Storage at Lambert Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Lambert Rd

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cheri z. | First Impressions |
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Customer did not leave a comment.

Paola B. | Overall Experience |
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U-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive information

GREGORY D.
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I'm quite upset that I was charged for an extra day when I was only 2 hours late. I've airways been charged a lower rate when this occurred. If that's no longer your policy please inform me Thank you

STEPHEN L.
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The golf cart had a hard time fitting on the trailer because it was so narrow. I ended up using plywood to make a flatbed type of ramp so the cart could get up and strapped it down ok. Ended up working great, but not a perfect fit. A flat bed trailer would have worked better, but the folks at the store said those weren't one-way trailers and weren't rated for a golf cart. Just a little confusing since a golf cart can fit in back of a pickup truck no problem and the flatbed trailers you guys had were rated for well over what the pickups are rated for... may want to work that out. All in all, I'm happy and the electronic sign in/ sign out makes it effortless. Well done! And thank you!!

Antonio G.
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I made my reservation through the reservation center via a phone call. The reservation was specifically made for after hours pick up. After I hung up with the reservation center the branch called me and told me they don't do after hours pick up for pick up trucks and that if I still wanted the rental I would have to arrive 15 minutes before they close. The girl also told me to send her my ID photos so it wont take as long at pickup. When I asked why we couldn't do the after hours pick when the reservation center set it up that way for us she told me its the "manager's call" and when I ask to speak to said manager I was told she wasn't there. I'm really not happy.

Nathan D.
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Service was excellent

John C. | Online Move In |
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The process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Thank you!

ROSIE T.
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Customer did not leave a comment.

ARLIN E.
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Customer did not leave a comment.

GUADALUPE A.
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Customer did not leave a comment.

JUVENTINO S.
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Always a great staff and service!!

DAVID K.
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Customer did not leave a comment.

SERGIO F.
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Customer did not leave a comment.

EDWIN M.
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Denise Lopez is the best...thanks

Craig F.
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Very fast and efficient services, friendly and helpful with any questions.

Kathleen K.
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Customer did not leave a comment.

NADINE L.
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Hi~ I had a good experience at the Lambert location but I do want to bring up an inconvenience about the ORIGINAL location I reserved the u-haul at which is on Apollo Street in Brea. I went to Brea to pick up my 1:00pm appointment and the system had it for 9:00am resulting an unavailable truck. Thankfully Lambert was available but I'd like to see if you are able to offer some credit for the inconvenience and the system glitch?

OBDULIA S.
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Everything was Great. no complaints

JOHN R.
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Inside of the truck smells a little. Wasn't sure what it was. Had to drive with the windows down.

CHARLES C.
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The facility was rather small outside. It was somewhat challenging to maneuver my truck out of the area once the trailer was connected due to a parked large uhaul rental truck directl in front of me, limiting my turning radius, but we managed despite the limited clearance provided.

Megan H.
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The staff were very friendly. The truck I rented however was very dirty and unsafe. It actually took me half an hour and 6 clorox wipes to get the steering wheel, buttons, and flat surfaces clean enough to be safe. Dangerous during a global pandemic that the surfaces were not wiped down. Also food on the floor and liquid in cup holders.

Victoria V.
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Customer did not leave a comment.

CHARLIE P.
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Customer did not leave a comment.

KAREN LYNN I.
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The staff was great. They came out and disconnected the trailer without me having to go inside. The service they give their customers is above and beyond. Thankyou all so much.

JASON L. | First Impressions |
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I have experienced insufficient and often rude customer service.

ELIZABETH R.
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Customer did not leave a comment.

Kyle M.
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Customer service was ok.

David S.
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Customer did not leave a comment.

BRETT V.
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Customer did not leave a comment.

DOUGLAS L.
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Customer did not leave a comment.

Ika M.
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Customer did not leave a comment.

Jacob E.
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Customer did not leave a comment.

PAULA B.
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The calculation of the gas was all wrong But I didn't wanna be there any longer than I had to So paid the outrages gas charge Won't be going there again Youngster female was unprofessional

RICK M.
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Customer did not leave a comment.

Nicolas T.
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Customer did not leave a comment.

christopher S.
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the guys there were awesome

ROBIN P.
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Customer did not leave a comment.

Matthew R.
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Customer did not leave a comment.

Douglas L.
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Customer did not leave a comment.

Andres D.
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easy process, mobile check in was very fast, 100% recommended

MICHAEL F.
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Customer did not leave a comment.

Enrique M.
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Customer did not leave a comment.

BRADLEY R.
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Customer did not leave a comment.

Daniel G.
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The dates, mileage, and low price that I correctly booked online was reportedly changed by the customer service representative or traffic manager that locates and schedules the equipment that is booked. (Or so I was told). Despite receiving an email confirmation with the summary details correctly shown, when I called to confirm the morning of the pick-up, I learned that someone had completely changed my reservation without my permission or even asking to confirm my details. When I learned of these changes to my reservation, it was a frustrating mess of being transferred between three different representatives, none of which “had the authority” to change my reservation back to what I originally booked in the first place! The third guy, a traffic manager, had a bit of an attitude, and “gave me the additional days” I said I booked, but wanted to charge me a bunch of fees for them. No way! The fourth time they transferred me to what was supposed to be a Long Beach-local traffic manager, I sat on hold for more than 20 minutes (which took me past my scheduled reservation start time) while standing at the counter at the La Habra office. Still...no one answered the phone call. Fortunately, the La Habra people were able to rectify the situation with a phone call to their manager where I (again) pled my case. The manager essentially took my word for it but I was able to provide them the summary email of the details of what I bought, had they asked for proof. In the end, the sweet girl at the La Habra office (Clarissa, maybe?), was able to get me off the ledge by honoring what I reserved. I owe them a debt of gratitude for correcting what one of their cohorts, in a different location, punted into the stands. Equipment was used with normal dents and scratches by people that have not been careful in the past. Was glad to see new tires on the auto hauler. The truck, having just under 40K miles, ran line a champ. Bottom line, the actions of the girl in the La Habra office, which may have even been in training, caused my my review to jump a full star up from the 1-star I would have given U-Haul. For her actions, and the condition of the equipment, I gave them 2-stars. If it weren't for these two huge positives, it would have been 1 or no-stars...

MICHAEL I.
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Customer did not leave a comment.

Phillip W.
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A clean vehicle would be nice

ENRIQUE Z.
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Keep up 🤡

nicole D.
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Customer did not leave a comment.

MELVIN C.
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Employees were courteous, helpful and friendly.

Mark L.
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Customer did not leave a comment.

EMILY L.
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Nothing they explained everything pretty well. Drop off location was a little difficult though

MIGUEL O.
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Customer did not leave a comment.

VINCENT L.
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Nothing... I had a great experience.

BRANDON L.
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Customer did not leave a comment.

LISA A.
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Customer did not leave a comment.

Jeffrey L.
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Customer did not leave a comment.

Margaret S.
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Customer did not leave a comment.

LANCE S.
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Good Morning and Happy New Year. I thank you for reaching out to me I do have some concerns about my entire contract process and the state of the equipment I was issued to complete a 2000 mile move from Los Angeles to Clarksville. I know you are only the receiving end manager and had nothing to do with my equipment issuance process, but I am asking for a higher level person whom I may voice my concerns to. I reserved a 4x8 trailer back in October for a moving date of Dec 28, 2020. I was sent several emails from U-Haul.com assuring me the equipment would be ready for me at the Inglewood CA U-Haul facility. On Saturday Dec 26, I was called by the on duty person at the Inglewood location and told my trailer would not be available on my reserved date. The person stated that there were no trailers available in the entire Los Angeles California area, and she wanted to know how flexible I was with my dates for needing the trailer. As I was moving 2000 miles and had responsibilities to report for in Clarksville, TN I was not very flexible at all. I asked the Inglewood customer service rep what options there were and she said I could drive to Las Vegas (573 miles round trip) or San Diego (251 miles round trip) to pick up a trailer on my own. This was completely unacceptable, but then she said there would be one trailer available for me at the La Habra, CA U Haul location by Monday the 28th, which was a 60 mile round trip from my home. On Sunday evening Dec 27th, the LaHabra CA on duty person called me to say that my trailer would not be available the next morning at 7am as U Haul promised, since the previous user had failed to return it on time. LaHabra customer service rep said she would keep checking the next day but there was no idea when a trailer might be available. I called the national corporate number and after waiting on hold for over 30 mins, spoke with two pleasant people who could provide no assistance as they also said no trailers were available in Southern California. At no time was I offered a larger trailer upgrade or even a possible discount on the smallest box truck would have been a nice suggestion. All I was told was nothing was available. On Monday Dec 28th at 7am, I received a text from U-Hual saying send in a copy of my Driver License for my upcoming rental. Since I was told there was no trailer available I was a little confused. I called the LaHabra CA location, but nobody answered and yet again I had to wait 15 mins on hold for the national customer service to answer. She assured me the trailer was at the LaHabra Ca location and available for me, but she was unsure of how long it would remain there. I immediately drove 30 miles in Los Angeles rush hour traffic on the HOPE that the trailer was there. Upon my arrival, I saw there was one trailer in the lot: this ancient piece of equipment from 1982! It was 39 years old and I was expected to drive it 2000 miles. My options at this point were take it or leave it, we do not know when another trailer would become available. I took the trailer and drove it across the country, extremely worried the whole trip whether it would even make it. Please review the included photos and see my continued narrative below. UNADJUSTEDNONRAW_thumb_31.jpg UNADJUSTEDNONRAW_thumb_22.jpg UNADJUSTEDNONRAW_thumb_5.jpg UNADJUSTEDNONRAW_thumb_e.jpg UNADJUSTEDNONRAW_thumb_18.jpg UNADJUSTEDNONRAW_thumb_1e.jpg UNADJUSTEDNONRAW_thumb_1.jpg UNADJUSTEDNONRAW_thumb_7.jpg UNADJUSTEDNONRAW_thumb_2c.jpg UNADJUSTEDNONRAW_thumb_25.jpg While driving from the LaHabra CA location to my home 30 miles away, the rear door latch came open and the door was swinging back and forth on the freeway, luckily with no cargo inside. A fellow driver flagged me down and I had to stop on the highway and place a lock on the handle. Once I got it loaded and we departed, I noticed about halfway through the trip that the left tire was completely bald and the rusted state of the wheel hubs caused me concern they might break off on a rough road. This piece of equipment should have been taken out of service years ago. I am glad it did not break down and the trip was made safely, but the stress caused while driving through snow and rain was great upon myself and my family. I have to repeat the trip in June and bring the remainder of personal belongings from California to Clarksville TN. I will be expecting to rent an even larger trailer (5X10) for this evolution and I would like to know how U-Haul will prevent this kind of thing from happening again. As a final note. I have been a Triple AAA member since 1992 and I would like some sort of discount for this rental as I understand you give those (AAA member ). I was not offered throughout the rental process any type of compensation for my inconvenience, I have been a loyal customer of U-Haul since 1990 and have conducted several moves using your equipment, I would very much appreciate it, and expect someone to contact me and bring resolution to this issue. I also expect the next move to be of much better quality or I will take my business elsewhere before even attempting the move. I look forward to and fully expect to hear from a supervisor in the near future to address my concerns. Thank you,

Sadik H.
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Good location. good guys. Easy in n out

SORAIDA O.
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Customer did not leave a comment.

OKHYON L.
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Enjoyed Ms Destiny Lopez's Good customer service! Thank you.

Pastora M.
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Staff was great. Especially Destiny! Quick, Clean, Professional service.

MARIA T.
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Everything was fine just the app was not working properly when trying to upload the picture of my license.

Ted H. | First Impressions |
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Customer did not leave a comment.

David B.
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This location was not convenient compared to my original request, but I do understand it's because of the times. Kudos though, I originally requested a 20' truck, was told only a 15' was available, but ended up with a 20' truck. I do appreciate this.

MAITE H.
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Customer did not leave a comment.

KENNETH S.
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Not sure. Everything went smoothly. Thank you.

ALBERT S.
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Customer did not leave a comment.

TADASHI H.
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Whittier location was not very friendly. I will only return to the la habra location

Mark S.
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After the vehicle was loaded on the transport the night before departure it was noticed that all of the trailer driving lights were not working. Signal and brake lights worked. Since it was so late and we planned to leave at 4:30AM we couldn't swap out the trailer. We had to leave 2 hours later than planned to travel in daylight. This caused scheduling issues.

HUMPHREY C.
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The La Habra team has consistently given me good service and are easy to work with. Highly recommend.

DIAMELA O.
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Customer did not leave a comment.

Marcia L.
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The staff was efficient but not particularly friendly. The computers were not working when we picked up the truck, which was frustrating. But in the end we were able to do what we needed to do.

Jose Rolando A.
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Customer did not leave a comment.

Ricardo A.
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When I made a Reservation for a Rental at one location and it's confirmed that the Rented Truck will be available at that location, I was very Satisfied. But, then I get a phone call that I have to pick up the Truck that I rented and received confirmation on, from another location. That NEW location for rental pickup is now 5 miles from the originally established location, which means I require 10 additional miles (round trip) of personal transportation and I was charged for an additional 10 miles of driving (the Rental), because the Pick up location for the rental was changed by U-Haul. I is my assessment, that I should be reimbursed for those additional 10 miles (@ $0.89 / mile). Please contact me. Ric Alvarez @ 2dejavu@earthlink.net, Contract Order # 85042585.

MARTIN Z.
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Helpful and friendly staff

chad M. | First Impressions |
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Very professional and convenient staff and hours were great!

Linda C.
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Customer did not leave a comment.

Sinae M.
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Customer did not leave a comment.

Mark J.
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Showed up to pick up trailer. Girl behind counter hated her job but loved texting. System was down and my request for writing it up by hand was ignored. After waiting for system for over an hour, I was told “We're closed come back tomorrow”. I told employee I needed the trailer before they opened, then the door was slammed. Unbelievable lack of any care for customer. Never seen this kind of service ever.

MICHAEL V.
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Great service as always !!!! Ednnis Arriaga was very helpful !!!!

SHANNON L.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

Danny L.
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Customer did not leave a comment.

PRISCILLA J.
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The truck ran horrible it shook violently throwing my cell phone out of its holder multiple times as I needed it for navigation. The engine shook so bad i thought it was going to explode

Arnold H. | Online Move In |
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Customer did not leave a comment.

Raymond T.
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Customer did not leave a comment.

SAUL M.
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Customer did not leave a comment.

Hansol K.
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This was terrible experience. Website said it was available for full 24 hours so I trusted and went, and rep told me i need to return by 7 PM, so I ended up hiring more movers and cost me extra $250 to get it done before 7 pm. /This is ridiculous, and I would like to write a letter to your executive team for this crap service.

PATRICIA R.
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Good customer service. Love the on line set up.

Robin N.
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My frustration begins with reserving online at the 502 Apollo St, Brea location. When I tried to pick up the truck, I couldn't access the internet at that location and get the truck I reserved there even though I could see it in the parking lot. Apparently the phone company was working on the cell tower in the area. But at very least you should be providing wi-fi access to your customers so they can do business there in such circumstances. I knocked on the door and tried to speak to the person working there, and he explained to me that he couldn't give me the truck I reserved there that I could see in the parking lot and insisted I go to the nearest U-Haul on Lambert. After leaving the Apollo St location I revived a call from another U-Haul representative telling me that there were no trucks available at the Lambert location and that I would have to go even further to Whittier or Placentia to rent a truck. He said this as I drove by the Lambert location and saw the lot was FULL of trucks of the size I wanted. I hung up and turned around and went into the Lambert location like I was a new customer without a reservation and was able to rent the truck I wanted with very little hassle. Sadly, my problems didn't end there. The functionality of your website for returning a vehicle after hours is completely broken. I got the first step, but when trying to upload a photo of the odometer and fuel gauge, it would not accept it and I could not proceed. So I simply left the vehicle in the parking lot right in front of the entrance and put the key in the dropbox. The next day I had someone call and leave a message asking me when I would be returning the truck. I tried calling back several times, but no one would answer the phone. The day after that someone called again, and I was able to answer and let them know I had returned the truck the night before last, and that that key was in the dropbox. Apparently no one bothered to check the dropbox, or notice the truck RIGHT IN FRONT OF THE STORE. At least she apologized for not checking. That being said, despite your staff being courteous, this experience did not endeared me to your company. I find the way this company operates to be completely dysfunctional and disorganized. I don't fault any your employees in particular. I hold your organization, and the people responsible for setting policy and running, it wholly responsible for this mess.

Kristen V. | First Impressions |
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Makes no sense why the larger storage rooms are upstairs with no elevator.

Scott K.
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I messed up my reservation date and asked for help. They could have easily said I was out of luck-and I would have understood. But they found me a truck, and had it ready. Great empathy. Great service from everyone that day.

Laine S.
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Nothing everyone was great and service was quick!

VICTOR S.
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They were super busy when I went to pick up and drop off the truck. They need more staff during the weekend. The outside of the truck looked like it hadn't been washed in a long time.

FREDDIE L.
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Customer did not leave a comment.

RONALD S.
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Customer did not leave a comment.

WEIGE Y.
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Clean equipment and great service!

Robert B.
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Customer did not leave a comment.

JESUS C.
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People who work there seems they hate the job We are paying for the service we aren't asking anything for free!

Porfirio A.
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Customer did not leave a comment.

Jenni C.
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Customer did not leave a comment.

Alberto R.
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Customer did not leave a comment.

RICHARD R.
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Customer did not leave a comment.

MICHAEL R.
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Easy drop off with U-Haul Share.

John S.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

GLORIA G.
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Customer did not leave a comment.

Pedro T. | Overall Experience |
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Destiny was professional and helpful

STEPHEN T. | First Impressions |
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I'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.

teresa v. | First Impressions |
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Customer did not leave a comment.

VICTORIA G. | Overall Experience |
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The place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.

Hadi S. | Overall Experience |
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Worst experience I had. It was so bad that I took my stuff out within 3 days

Carol H. | Overall Experience |
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Customer did not leave a comment.

Patricio C. | Overall Experience |
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Not so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they do

ABIGAIL F. | Overall Experience |
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Your staff was always so friendly, easy going and willing to help out. Great experience!

Vanessa W. | Overall Experience |
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We have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!

HONG P. | First Impressions |
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Excellent and friendly service

LOURDES M. | Overall Experience |
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So thankful and grateful for all that you do. May God bless each and every one of you! 🙏

JENNY K. | Overall Experience |
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Customer did not leave a comment.

Valerie M. | Overall Experience |
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Employees had no idea what they were doing. Canceled right after I checked in.

Carl E. | Overall Experience |
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The staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.

Patrick M. | First Impressions |
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Customer did not leave a comment.

george T. | Overall Experience |
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Staff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still charged

Timothy B. | First Impressions |
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The service we recieved was excellent. No bad the card reader is not working.

Rene P. | Overall Experience |
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After a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kind

jeff p. | First Impressions |
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Easy process and excellent customer service

Harry Y. | Overall Experience |
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The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.

Debbie M. | Overall Experience |
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I have rented before at this uhaul and was given one months rent free. Didn't happen this time.

laura m. | Overall Experience |
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Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.

SHANNON C. | Overall Experience |
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Great and convenient for what we needed.

tyler s. | Overall Experience |
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Everyone was very helpful

Gaetano S. | Overall Experience |
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Will definitely use U-Haul again. Thanks

HEATHER G. | Overall Experience |
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Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc

DANIEL L. | First Impressions |
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Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul

elizabeth b. | Overall Experience |
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Staff was very friendly and helpful.

Ray M. | First Impressions |
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Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.

Jennifer B. | Overall Experience |
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Staff was awesome, even when I was a bit grumpy.

Jeffrey S. | Overall Experience |
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Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank you

JOHN W. | Overall Experience |
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Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.

Daryl I. | Reservation |
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I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless

Juan p. | Overall Experience |
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If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!

AnnaMarie E. | Reservation |
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It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.

Ahmad J. | Overall Experience |
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Great all around.

Shravan B. | Overall Experience |
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Good

edward m. | Reservation |
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200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.

Julie S. | Overall Experience |
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All around great place to rent! Thank you!

luka l. | Overall Experience |
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Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online

mary f. | Overall Experience |
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Very nice and clean and great rates...

sandra b. | Overall Experience |
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The facility was clean and very convenient.

Ray U. | Overall Experience |
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Very helpful and understanding staff.

Teri L. | Overall Experience |
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The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.

Joshua A. | Overall Experience |
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Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves

EUGENE E. | Overall Experience |
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Everyone's Great

Luciana M. | Overall Experience |
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Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.

No reviews have been submitted for this location.

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