Customer Reviews for U-Haul Moving & Storage at Lambert Rd

4163 reviews

661 E Lambert   La Habra, CA 90631
(On Lambert rd between Harbor and Euclid)

(562) 697-7489

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 697-7489

661 E Lambert
La Habra, CA 90631
(On Lambert rd between Harbor and Euclid)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Marcos L. 
Rating:
4.0

My storage unit got broken into. This is the only reason for the 4 star rating. The staff called me down to check my belongings. Nothing appeared to be taken. The rest of my experience was excellent.

Michelle w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
4.0

I think that I left my drivers licence at the counter and did not get a call . (323) 426-1462

MARCIANO B. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
3.0

I would only recommend that the associate would come and review the truck with me at the time of rental. The mileage was not correct and I had to correct it on the website.

BARRY R. 
Rating:
5.0

Disappointed that the mileage charge goes up on friday and saturday. Makes uhaul look like they are desperate

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
2.0

Customer did not leave a comment.

RANDALL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Constance A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

I was giving a pickup with 7000 miles more than the odometer read . Vehicle had Arizona plates on the outside and cab it was filthy interior was so bad my wife refuesd to ride with me affair to catch Covid. I only used it for 6 miles and returned it. Thank You, Rafael.

RAFAEL G. 
Rating:
4.0

Staff was great, but the truck ran horribly. Good thing we only needed it for short trips used it a total of 18 miles. Wouldve never driven it far, especially on freeway. It had a rough time getting into gear. After the air freshner quickly wore out, it smelled like Marijuana. No ramp like we thought. That may have been our error when ordering it online?

DONNA K. 
Rating:
5.0

Nothing. All employees are very professional and great employees. Uhaul should be lucky to have such young exceptional employees working for them, especially at this location.

DILAN S. 
Rating:
2.0

More customer service on phone on hold hours.

JOE V. 
Rating:
3.0

The gas gauge appeared to be stuck at just under 1/4 tank. I put 7 gallons in, and the needle did not budge. I drove about 30 miles and the needle did not budge. If it had worked, I'm pretty sure I would have had at least 3 gallons or so gurl credit. That's sort of deceitful if someone did it on purpose. Or, maybe it's just a stuck gas gauge?

GARY R. 
Rating:
5.0

Destiny was so helpful and knowledgeable. She took care of us on all our needs. Thank You Destiny.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Charles F.  |  Overall Experience 
Rating:
5.0

The staff was welcoming and professional.

Armando M.  |  Online Move In 
Rating:
5.0

The computer system was down but Amanda did a great job taking care of us in a timely fashion. It was easy and hassle free. Thanks again

Gary D. 
Rating:
1.0

Not happy

NANCY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY O. 
Rating:
5.0

The associate who assisted me was very friendly, was able to get me signed up and out in a matter of min. Which I could appreciate. The only small detail I would add is if they were to ask “Is this my first time using this service? If so, would you need a run down or walk through of the vehicle. This was personally my first time of handling a vehicle of this size and was intimidated to maneuver, still doing know where to turn on the hazard lights on.

RACHEL H. 
Rating:
5.0

Customer did not leave a comment.

DUAINE O. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Don't use armor all on formats my feet kept slipping off the brake pedal and I slipped coming in and out of the truck. All of that greasy garbage got all over my stuff as I tracked it all over the place. There is no reason to put slippery cleaner and formats and when the customer complains about it do something about it

Michael V. 
Rating:
1.0

I was 1 hour late due to traffic I tried to explain and the girl on the phone was very rude and said that I had to be charged another day of 39.99 which was bull shit will never rent in this location again or refer anyone here things happened I can not change traffic

LUIS M. 
Rating:
5.0

Interior of the truck was clean. But the outside looked like it was an off road dirt track truck

TIM R. 
Rating:
5.0

Good customer service and was fast check out.

Brian Q. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

MARIO H. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
2.0

This isn't the best U-Haul I've used. To get to the second floor there is no elevator which is good when you got furniture. Also on the 1st floor you can consider those helpful carts ment to get you're stuff to the unit unless. To get to most of the bottom floor there is a step-down which makes the carts pointless.

Tyler P.  |  Online Move In 
Rating:
3.0

I rented a small open trailer, same as I always do. I run a production company and rent from this location frequently. I was about 2 hours late on returning it. I talked to the clerk and told him I was running just a little late. There were a half dozen identical trailers sitting on the lot. No one was waiting. Nonetheless I was charged for an additional 24 hour rental. Doubled my charge! Ate up the small margin I had for the job. Put a bad taste in my mouth.

DAMIAN S. 
Rating:
5.0

A+

nicholas B. 
Rating:
5.0

Customer did not leave a comment.

LYDIA S. 
Rating:
5.0

The associate was very nice and knowledgeable about the equipment I rented, her name was Amanda and I was very amazed how safe she was and fast, thank you very much Uhaul.

JAVIER P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Maroun N. 
Rating:
5.0

Customer did not leave a comment.

Jelani V.  |  First Impressions 
Rating:
5.0

Highly recommended. Well kept inventory. Worth going to

PIO D. 
Rating:
4.0

Having an elevator would have helped make things easier. Also, it would be more disability-compliant, too. Otherwise, I’m happy with the facility so far.

Lisa C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

I've used this location several times over the years and will continue to do so when I need something. Most recently I rented a 26-foot truck and a 10-foot truck for a major move. A few years ago I needed a small pick-up for just some quick errands. I've bought boxes and other supplies over the years. All the employees are friendly, courteous and very professional and the equipment has always been in good working order.

JOHN R. 
Rating:
5.0

The crew here is very helpful. Thank you!

ANTHONY G. 
Rating:
5.0

Nothing, everything was great! Thank You

PAUL C. 
Rating:
5.0

Employees were great and very helpful. Picking up the truck was easy and speedy quick.

Eduardo F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR C. 
Rating:
1.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Great facility

TADASHI H. 
Rating:
5.0

Customer did not leave a comment.

Jihee Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

I needed to call the office while I was in possession of the truck and could not get through.

JOANNE A. 
Rating:
5.0

Nothing at all, very helpful staff

Magdalena F. 
Rating:
5.0

Was easy and excellent customer service

ALEJANDRO O. 
Rating:
4.0

Nothing,... It was great

JOHANNES B. 
Rating:
5.0

Destiny was great and wonderful to work with!! Super sweet and takes her time and is a joy to deal with!! She’s the reason we do business with Uhaul. She is so genuine and just an amazing human being!!! Love her!

Jessica S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Destiny is amazing. From the start of my rental to my move out date she was helpful and informative. If I even need any of your services , I will come back to this location just because of her

Philip G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

STEVE O. 
Rating:
5.0

The entire experience was a positive one. The staff was always helpful and friendly and I especially appreciated the hours and ease of access to my unit. Will definitely use them again.

Pamela B.  |  Overall Experience 
Rating:
3.0

Only problem I have is the odometer mal functioning I get charged for 122 miles when I just runn it for 22 miles when I requested to fix o look for that issue in that specific pick up I was told that is a brand new truck that nothing is wrong whit the odometer and that that was the charge for the final odometer reading 😩

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

The truck ran great and very easy drop off didn't take long at all and very professional workers.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheri z.  |  First Impressions 
Rating:
1.0

U-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive information

Paola B.  |  Overall Experience 
Rating:
5.0

I'm quite upset that I was charged for an extra day when I was only 2 hours late. I've airways been charged a lower rate when this occurred. If that's no longer your policy please inform me Thank you

GREGORY D. 
Rating:
5.0

The golf cart had a hard time fitting on the trailer because it was so narrow. I ended up using plywood to make a flatbed type of ramp so the cart could get up and strapped it down ok. Ended up working great, but not a perfect fit. A flat bed trailer would have worked better, but the folks at the store said those weren't one-way trailers and weren't rated for a golf cart. Just a little confusing since a golf cart can fit in back of a pickup truck no problem and the flatbed trailers you guys had were rated for well over what the pickups are rated for... may want to work that out. All in all, I'm happy and the electronic sign in/ sign out makes it effortless. Well done! And thank you!!

STEPHEN L. 
Rating:
1.0

I made my reservation through the reservation center via a phone call. The reservation was specifically made for after hours pick up. After I hung up with the reservation center the branch called me and told me they don't do after hours pick up for pick up trucks and that if I still wanted the rental I would have to arrive 15 minutes before they close. The girl also told me to send her my ID photos so it wont take as long at pickup. When I asked why we couldn't do the after hours pick when the reservation center set it up that way for us she told me its the "manager's call" and when I ask to speak to said manager I was told she wasn't there. I'm really not happy.

Antonio G. 
Rating:
5.0

Service was excellent

Nathan D. 
Rating:
5.0

The process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Thank you!

John C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROSIE T. 
Rating:
2.0

Customer did not leave a comment.

ARLIN E. 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE A. 
Rating:
5.0

Always a great staff and service!!

JUVENTINO S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

SERGIO F. 
Rating:
5.0

Denise Lopez is the best...thanks

EDWIN M. 
Rating:
5.0

Very fast and efficient services, friendly and helpful with any questions.

Craig F. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
4.0

Hi~ I had a good experience at the Lambert location but I do want to bring up an inconvenience about the ORIGINAL location I reserved the u-haul at which is on Apollo Street in Brea. I went to Brea to pick up my 1:00pm appointment and the system had it for 9:00am resulting an unavailable truck. Thankfully Lambert was available but I'd like to see if you are able to offer some credit for the inconvenience and the system glitch?

NADINE L. 
Rating:
5.0

Everything was Great. no complaints

OBDULIA S. 
Rating:
5.0

Inside of the truck smells a little. Wasn't sure what it was. Had to drive with the windows down.

JOHN R. 
Rating:
3.0

The facility was rather small outside. It was somewhat challenging to maneuver my truck out of the area once the trailer was connected due to a parked large uhaul rental truck directl in front of me, limiting my turning radius, but we managed despite the limited clearance provided.

CHARLES C. 
Rating:
4.0

The staff were very friendly. The truck I rented however was very dirty and unsafe. It actually took me half an hour and 6 clorox wipes to get the steering wheel, buttons, and flat surfaces clean enough to be safe. Dangerous during a global pandemic that the surfaces were not wiped down. Also food on the floor and liquid in cup holders.

Megan H. 
Rating:
4.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE P. 
Rating:
5.0

The staff was great. They came out and disconnected the trailer without me having to go inside. The service they give their customers is above and beyond. Thankyou all so much.

KAREN LYNN I. 
Rating:
2.0

I have experienced insufficient and often rude customer service.

JASON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
3.0

Customer service was ok.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

BRETT V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Ika M. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
4.0

The calculation of the gas was all wrong But I didn't wanna be there any longer than I had to So paid the outrages gas charge Won't be going there again Youngster female was unprofessional

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Nicolas T. 
Rating:
5.0

the guys there were awesome

christopher S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

easy process, mobile check in was very fast, 100% recommended

Andres D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY R. 
Rating:
5.0

Customer did not leave a comment.

Ted H.  |  First Impressions 
Rating:
5.0

Very professional and convenient staff and hours were great!

chad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold H.  |  Online Move In 
Rating:
3.0

Makes no sense why the larger storage rooms are upstairs with no elevator.

Kristen V.  |  First Impressions 
Rating:
4.0

Destiny was professional and helpful

Pedro T.  |  Overall Experience 
Rating:
5.0

I'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.

STEPHEN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa v.  |  First Impressions 
Rating:
5.0

The place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.

VICTORIA G.  |  Overall Experience 
Rating:
1.0

Worst experience I had. It was so bad that I took my stuff out within 3 days

Hadi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  Overall Experience 
Rating:
3.0

Not so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they do

Patricio C.  |  Overall Experience 
Rating:
5.0

Your staff was always so friendly, easy going and willing to help out. Great experience!

ABIGAIL F.  |  Overall Experience 
Rating:
5.0

We have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!

Vanessa W.  |  Overall Experience 
Rating:
5.0

Excellent and friendly service

HONG P.  |  First Impressions 
Rating:
5.0

So thankful and grateful for all that you do. May God bless each and every one of you! 🙏

LOURDES M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNY K.  |  Overall Experience 
Rating:
1.0

Employees had no idea what they were doing. Canceled right after I checked in.

Valerie M.  |  Overall Experience 
Rating:
5.0

The staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.

Carl E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  First Impressions 
Rating:
3.0

Staff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still charged

george T.  |  Overall Experience 
Rating:
5.0

The service we recieved was excellent. No bad the card reader is not working.

Timothy B.  |  First Impressions 
Rating:
3.0

After a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kind

Rene P.  |  Overall Experience 
Rating:
5.0

Easy process and excellent customer service

jeff p.  |  First Impressions 
Rating:
3.0

The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.

Harry Y.  |  Overall Experience 
Rating:
4.0

I have rented before at this uhaul and was given one months rent free. Didn't happen this time.

Debbie M.  |  Overall Experience 
Rating:
2.0

Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.

laura m.  |  Overall Experience 
Rating:
4.0

Great and convenient for what we needed.

SHANNON C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

tyler s.  |  Overall Experience 
Rating:
5.0

Will definitely use U-Haul again. Thanks

Gaetano S.  |  Overall Experience 
Rating:
2.0

Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc

HEATHER G.  |  Overall Experience 
Rating:
2.0

Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul

DANIEL L.  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful.

elizabeth b.  |  Overall Experience 
Rating:
5.0

Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.

Ray M.  |  First Impressions 
Rating:
5.0

Staff was awesome, even when I was a bit grumpy.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank you

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.

JOHN W.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless

Daryl I.  |  Reservation 
Rating:
5.0

If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!

Juan p.  |  Overall Experience 
Rating:
3.0

It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.

AnnaMarie E.  |  Reservation 
Rating:
5.0

Great all around.

Ahmad J.  |  Overall Experience 
Rating:
5.0

Good

Shravan B.  |  Overall Experience 
Rating:
3.0

200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.

edward m.  |  Reservation 
Rating:
5.0

All around great place to rent! Thank you!

Julie S.  |  Overall Experience 
Rating:
1.0

Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online

luka l.  |  Overall Experience 
Rating:
5.0

Very nice and clean and great rates...

mary f.  |  Overall Experience 
Rating:
5.0

The facility was clean and very convenient.

sandra b.  |  Overall Experience 
Rating:
5.0

Very helpful and understanding staff.

Ray U.  |  Overall Experience 
Rating:
5.0

The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.

Teri L.  |  Overall Experience 
Rating:
4.0

Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves

Joshua A.  |  Overall Experience 
Rating:
5.0

Everyone's Great

EUGENE E.  |  Overall Experience 
Rating:
3.0

Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.

Luciana M.  |  Overall Experience 
No reviews have been submitted for this location.

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