Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

Your sales associates were excellent they were kind they were helpful they explained everything to me they show me the van they show me inside they explain everything to me and they were very respectful I feel very comfortable and I refer that location to everyone that needs a U-Haul thank you very much

Excellent service. Very friendly staff!

Please see comments in previous. i would like some consideration for the Uhaul scheduling problem.

I returned the truck after sunset and inadvertently left my Ray Ban sunglasses and case in the truck.. When I returned the next day to see if the sunglasses were turned in, I was informed that no one had found any glasses.

Nothing , Herbert and david were awesome customer service quick and easy

I had a great experience here. Just it took a bit long to check out my vehicle because the internet was down.

Great job to the staff at this location, I have a bum leg and I forgot how high these trucks are the young lady went out of her way to find a stepstool for me much appreciated

Too much air freshener used in the cab. The shocks on the truck need to be replaced.

When I got there was a long line and only one associate. The associated was very nice but very engaged in a conversation with the customer he was assisting. Minutes later a different associate came in. It looked like he was coming from grabbing lunch. He just walked through the line of customers without acknowledging any of us. He looked like he did not want to be bothered and did not want to be there at all.

John was great on check out and Sebastian was great on check in. Will recommend this location to family and friends. Great customer service and a wonderful moving experience!

Felt there wasn't enough staffing. Had to wait awhile for both picking up and dropping off. But when I finally did get a worker, they were kind and got the job done.

Jonathan Hernandez was spot on. He had me in and out in less then 10 minutes. Really knew his stuff. He had a great personality and made me laugh. With everything going on in the world, I really needed it! Way to go Jonathan I will refer everyone to that I haul location!!

Make sure the worker wear there mask during this pandemic

I drove all the way there at the request of the U-Haul phone operator, and they told me that my trailer was given to someone else for an out of state— they also claimed they tried to reach me but did not have my phone number, but that is not true, as I received my confirmation via text message. So I had a confirmation, drove all the way there, and there was no trailer for me. Then the employee did not know how to look to see if anyone had one in the area. I was quite frustrated. This is the second time I've had trouble at this location, which is why I always go to the other U-Haul in nearby Whittier.

Quick and professional, even got air in my tires for my vehicle, not expecting such service. Thank you very much will use this location again .

Seamless and no issues whatsoever.

Great service!!

price is excessive

Make sure get your return receipt when you return your unit! This location charged me extra $20 'after hour return fee' even I returned 4pm (3 hours before closing) Very disappointment! Bring your furniture dolly or buy cheaper one from elsewhere no available rental unit here.

very efficient both ways!

Didn't meet with anyone, arrived right when location opened and several customers were ahead of us. it took a while for employees to greet and assist with drop offs. I ended up checking out through the service provided online, never once spoke with an employee.

I think there's. Nothing. To. Improve. Your personal did. A. Great. Job. Very. Respectful an well. Understand persons

Great servicemen

Just use this location they are great. Made it so easy for me today. They just need to smile a little! I think they are used to mean customers unfortunately.

Nothing at that location customer care was excellent. Thanku Mr Tim Lary

Locking gas caps. I had gas stolen.

Equipment was ready to go, no delays. Good customer relations.

Nothing everything was great. Customer service, equipment were great! Now the location on Lambert Rd. In La Habra. Disgusting customer service.

The website said you will get a free lock. They charged me $13

Good friendly service!

Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.

Truck needed an oil change and employee was not wearing a mask.

Super fast service! :]

make sure door seals are secure and rear doors springs are maintained. A little more driving advice would have been appreciated. Super nice people

I wouldn't change a thing thanks

Keep the miles per Mikes rate lower

Great your customers. Hi my name is how can I help you

Sebastian was super helpful and super patient! Thanks to him, it made my move a lot faster.

Guarantee a truck pickup spot (order a spot from Huntington Beach and the day before pickup was told to drive somewhere 45 minutes further) Be more informative about truck returns & gas (Or remind customers to read the “contract”) Be cleanlier (used mask on floor of truck)

The locations were great once we were able to secure the reservation. However, the reservation process is BROKEN! We had a reservation for 4'x 8' trailer, pick up in Murrietta Sun 08/02, return to Burbank by 08/03. We received a text message Saturday late afternoon from U-Haul asking us to call. We did that and we were told the trailer would not be available after all! Why not? What happened to our Reservation? The U-Haul rep asked if we would like to cancel. I told her no, we don't want to cancel—it is U-Haul that is cancelling us. Very frustrating. I told her U-Haul needs to find a solution. We did our part and picked a day and location where the equipment was available. We made plans with other individuals to pick up the furniture.—and now the night before you are telling us it is not available.

The workers did not have masks on, probably should during a pandemic. They also did not tell me that there would be a $20 fee if I didn't check it in on the app.

The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.

When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.

The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.

Friendly professional personnel

Great

First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.

Great

The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help

tried works hardly for customer, kindness, effort

The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.

I keep coming back to UHaul for the above reaaons, excellent customer service.

The people at Leffingwell were the best. Thanks so much for all your help.

Front desk staff were slow and not very helpful

All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.

I was helped in a timely manner

Staff was very helpful, knowledgeable and friendly.

The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.

Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.

Absolutely wonderful service. A great place to keep everything safe.

Great help wonderful attitudes!

Very easy to access the units. Staff was helpful and friendly. Thanks!

Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!

The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.

Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.