Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

Rating:

2.0

Customer service was awful. The manager displayed a sense of ownership and lacking customer skills. Didn't feel like he cared. This was the U-Haul on imperial highway near Brea.. I will not go there again.

Rating:

1.0

Eric the customer service person lagged communication skills

Rating:

5.0

Always great service at this store. I have tried other locations but this Whittier one still rates the best.

Rating:

4.0

Customer service was excellent.

Rating:

5.0

Absolutely Nothing Great Costumer Service

Rating:

5.0

The Leffingwell staff was extremely professional and friendly gave great customer service. The gal at the counter was very professional. Sorry, I didn't get her name.

Rating:

5.0

Great customer service

Rating:

5.0

Great people at this location 👍

Rating:

1.0

Extremely unsatisfied with the U-Haul facility located in Whittier on Leffingwell Road. They have a store manager by the name of David that likes to lie and make accusations of damages that are nonexistent but refuses to provide the proof of said damages but think it’s OK to charge customers $300 for something that did not happen he fraternize with the gas station employees Allowed a man to verbally assault me and threaten me did not intervene one bit, but went ahead and proceeded to have a conversation with the man and believe what this man accused me of so you know what David can suck my dick. but it’s OK because I’m gonna do everything I can to make sure he gets fucking fired. I already submitted a complaint to the Better Business Bureau. I’ve already submitted a dispute with the corporate office. I’ve already filed a complaint regarding David. Kind of funny how I’ve been calling him since I left the facility at 9:25 an hour later tries to charge me $300 which my bank quickly put a stop on. I proceed to call to get more information left with no choice but to call the corporate office and then this motherfucker decides to call me five hours later it’s all bullshit. I provided the proof that I had no damages on the vehicle that I returned today. I submitted the photos and he wants to call my phone and try to belittle me because my bank didn’t allow something to go through unauthorized and wants a demon as insufficient funds and get hostile and defensive and upset because I follow complaint against him and called corporate and then proceeds to leave his personal number for me to call him. I think that’s extremely unprofessional but best believe those motherfucking charges are gonna get removed for sure if I have to fight and go to court. I will even if I have to fight until the days in. I’m gonna continue to do so and make sure nobody goes to your fucking facility. go ahead check the fucking reviews. I’m beyond pissed off fucking lying ass motherfuckers make believe bullshit trying to charge hard-working people $300 and demon as fucking damages and then proceeded to tell me that you could visually see the damages in the photos. Again refuses to provide me the proof of said damages. I’ve shown these pictures to everyone I know and they ain’t shit and excuse me for my words, but I’m extremely upset and until this gets resolved, I’m gonna continue to do what I Gotta do to make sure this does not happen again. I work at property management. I deal with residence every day. I deal with bullshit every day but you know what I do as a manager of a property is if I’m gonna charge something when they move out or I’m gonna charge something while there’s still a resident you know what I do. I’m being an adult have a conversation I pick up the phone and call document the information document the incident. I listen to my customers I hear them out before I make any decisions or assumptions and if I’m gonna charge any more residence for anything damages, whatever I’m gonna have proof and provide them those documents so they know why I charge them and they can see the reasoning but no, he didn’t follow those steps. He wants to be buddy buddy with the gas station guy and listen to what he has to say but yet when I was there not once did he try to help me not once did he try to intervene when I have a fucking grown ass man fucking trying to fucking be aggressive with me and threaten me and dammit and require me to pay him something in cash, but he wants to agree with someone when he doesn’t even have all the facts so run that and have someone to call me cause I ain’t gonna stop. I’m telling you today I’m not gonna stop until I get what is deserved now if I caused damages and you provide me the proof of it OK I’ll take accountability. I’ll take that responsibility, but I’m paying $300 for something that ain’t gonna get fixed or replace cause that’s what I was advised today That the manager claims that the damages is so small so they’re not necessarily gonna fix it or replace the damages but they’re gonna bill me $300 for what you’re not gonna fix it so yes someone needs to call me. Someone needs to fix this and someone needs to get out of that fucking store cause I’m gonna make sure I’m gonna make sure he gets fired.

Rating:

5.0

Jimmy C is always very helpful, and he always has a positive attitude about getting us in and out the door with our rental. The female staff has also helped me in the past and they are a great team. A plus service.

Rating:

5.0

The staff was helpful and did their best to find a unit that fit my needs.

Rating:

5.0

Excellent service yes

Rating:

5.0

Location is easy accessibility. Location grounds are clean. All staff are professional, respectful and communicate friendly. We appreciate the staff being honest. We are grateful to have a secure and safe location.

Rating:

5.0

Great service and equipment

Rating:

5.0

Amazing customer service

Rating:

5.0

The staff was kind and polite will rent here again when needed.

Rating:

5.0

Efficient, friendly service!

Rating:

4.0

I was told my first month of rent was free, and I was charged.

Rating:

5.0

everyone was super nice and helpful. the hitch guy had to step in and went above and beyond. we always fill our propane there, but the trailer service was excellent as well.

Rating:

5.0

Friendly and professional service!!

Rating:

5.0

Very helpful and professional rate to drop off location

Rating:

5.0

Dave, the manager, and Bernie, who installed our hitch and electrical, were AWESOME! My wife and I could not be happier with the service we received. Dave was patient, informative, and empathetic. We were a little anxious, because our Mercedes has a reputation for being a difficult car to work with--and it did not disappoint. The car presented Bernie and Dave many more issues than they expected, but they persevered and problem solved and in the end did a magnificent job. Many thanks to them. I would/will recommend the Whittier shop to my friends and family members as long a Dave and Bernie are working there.

Rating:

5.0

Employee was Very helpful. Quick and efficient transaction. Very satisfied

Rating:

5.0

Always great quick service. And equipment is excellent.

Rating:

5.0

Absolutely recommend this establishment and the Manager was great. Definitely will use this place when I’m the area. The other two guys was great too.

Rating:

3.0

staff at check in time drop off trailer was dry, no communication, didnt say much until i asked if "we were good witht the drop?" he replied " yes" and walked away

Rating:

4.0

Good service

Rating:

5.0

The return process was quick and easy. The dealer was super nice and took care of everything.

Rating:

3.0

Hire more help

Rating:

5.0

Always great service.

Rating:

5.0

The staff at this location are very attentive and go above and beyond to assist. I really appreciated that. Storage facility was always neat and clean; as well as restrooms.

Rating:

5.0

I usually go to the Leffingwell U-Haul center because of it's convenient location, consistently good available inventory and friendly staff. I can easily get the equipment I'm looking without spending more time than necessary to pick up or return the equipment.

Rating:

4.0

Better signage as to where we should park our car for the trailer install. Otherwise, the techs were very responsive and installed it quickly and correctly. Answered all of our questions and were friendly.

Rating:

5.0

If you’re looking for a trailer that’s 5 feet wide, size up. This is 52” wide. Runs small. Rented this to deliver something that was 58” wide and sadly could not.

Rating:

5.0

Jimmy and David are absolute LEGENDS! Customer services at its finest. It's very clear that both Jimmy and David enjoy what they do and do what they can to make the most positive experience for whomever it it's that comes through their doors. Always a pleasure to do business with these gentlemen! 11 out of 10!

Rating:

5.0

Staff always willing to help

Rating:

5.0

All good 👍

Rating:

5.0

The U-Haul staff were very professional, patient and reassuring that all will go well. I had a pleasant experience. Thank you to all the staff members!!

Rating:

5.0

Highly professional and will be very certain to go back to this store for any Hauling services needed.

Rating:

5.0

Young man behind the counter was very helpful and friendly!

Rating:

1.0

My suggestion, for whatever it's worth. This guy needs your help to better improve his whole approach to an industry that very much appreciates quality customer service relationships. Or have him removed from dealing with face to face customer contact if he's not able or willing to understand the importance. Employee updates on all across the board policies and Information that everyone is aware and consistent on what is, or isn't currently a part of the uhaul standard of business for every single employee at every single location.

Rating:

5.0

Clean the truck out

Rating:

4.0

Great job fellas. Thank you

Rating:

5.0

n/a

Rating:

5.0

Mannyhelper happy to rent here

Rating:

5.0

Excellent service very helpful and I enjoyed used the trailer works very good for me.

Rating:

5.0

Very fast customer service

Rating:

5.0

This is the 3rd or 4th time we have used the services at 15707 Leffingwell Rd Whittier, CA 90604. Each time we have been there, it is a very easy process.

Rating:

5.0

Nothing

Rating:

5.0

Have vehicle brought up to the customer not the customer look for it on lot.

Rating:

5.0

Easy process and very professional!

Rating:

5.0

Process was super easy and was able to for a later time because time was available which was amazing that it was!

Rating:

5.0

Always great and friendly service.

Rating:

5.0

nothing it was good and will use it again when needed

Rating:

5.0

After a bad experience at the Anaheim location, Jimmy and his team from Whittier stepped up to the plate and delivered excellent customer service. Satisfied with everything, the truck was new, clean, and well maintained. Thanks!!!!!!

Rating:

3.0

Units are small. Narrow and difficult to load. Limited vertically by a fence. So tons of dust fell on my stuff. For almost $200 a month I expected a little better unit than I got. But the staff was friendly and helpful. And access was easy and good. No real complaints about controllable issues. Just would have gone somewhere closer to home and a little nicer if it wasn’t for 1 month free.

Rating:

5.0

As always great experience we will continue to relay on you

Rating:

5.0

It was great no problems at all

Rating:

3.0

It took over 4 hrs to install . Not 2 1/2 as I was told.

Rating:

5.0

Customers serves was very professional and kind. 2-8-2025. Thank you for your great service

Rating:

5.0

It was very easy to reserve a truck, check in & check out was quick. The employees were friendly & helpful.

Rating:

5.0

Great service

Rating:

5.0

I had an excellent experience at this U-Haul location. The entire team was friendly, professional, and went above and beyond to make the process smooth and stress-free. The equipment was clean and well-maintained, and the service was prompt. I truly appreciate the exceptional customer care and will definitely use this location again. Highly recommend this location.

Rating:

5.0

This was the best U-Haul experience I've had. The staff (David) went out of their way to get was what we wanted/needed and made the entire process easy and straightforward. Checking the truck back in was just as easy. Best rental experience ever. A+++

Rating:

5.0

The truck needs brakes and an alignment but the guys are great and we feel comfortable here this is our third time renting

Rating:

4.0

Parking sucks, employees are awesome.

Rating:

5.0

Uhaul has good customer service,. easy checked in and easy checking out. The Uhaul worker came out quickly. Checked everything out, and I left, feeling that I was important in taking care of me.

Rating:

5.0

This was user error, but I couldn't find the truck assigned to me via online pickup. Turns out it was parked at the exit and was hidden by the row of other trucks. Again, this is on me for not looking around the trucks but I could see others making the same mistake. This caused frustration but customer service was helpful and when I finally got into a truck it performed perfectly.

Rating:

5.0

I have rented from U-Haul on Leffingwell in Whittier several times. The crew is always helpful and courteous, equipment is always serviceable and ready.

Rating:

5.0

Jennifer did a great job. She got me out quickly.

Rating:

5.0

Customer service was great 👍

Rating:

5.0

Staff was very helpful. Making reservations was easy as well as check in and check out. Jennifer was very patient with me in asking questions about my storage and uhaul moving van rental

Rating:

5.0

If needed, I’ll rehire again, Thanks

Rating:

5.0

Thank you to you all, you guys always had an answer to my questions very respectful and helpful, the young lady always has an a smile and willing to help me 🙏

Rating:

5.0

David is an amazing manager here and helped me so much I really appreciate the who staff at this branch.

Rating:

5.0

Everything went well and I have to say first this is in no way a bad comment about the representative. I was just about to walk out the door to check my van in after i had waited a few minutes with the representative and another customer who had no patience and thought the world revolved around her stopped my rep and told him hey Im here to pick up my rental at 12:30 she knew he was walking out with me but he said ok and left me to help her. I get it hes in customer service that was probably a reaction. What I would have liked to have happened is the rep to explain very nicely that hes with a customer and he will be back with her. Maybe some better training on dealing with customers like that they think they are more important than the next guy. Honestly it really did tick me off at the other customer and I was a little surprised that my rep allowed her to do that. Anyways props to the young lady who helped me she made everything great very knowledgeable on the facility and your products a real professional. I could see her going places with uhaul and the other young man that helped me he was great too also knowledgeable and professional And I hope this doesnt hurt him in anyway I still give it six stars

Rating:

5.0

There are a few areas inside storage area that can use better lighting.

Rating:

5.0

David, Bernie and the rest of employees at this location are wonderful.

Rating:

5.0

Great staff with additional praise for Jennifer who really helped with all our needs.

Rating:

4.0

It was just very dark inside the unit. It was hard to see without a flashlight, but that’s inconvenient when moving items in and out.

Rating:

5.0

My experience with this U-Haul store was above and beyond any I have ever had and I am recovering from major surgery they made moving so much easier and did more for me then what they had too Ty U-Haul and it’s employees

Rating:

5.0

Ty u haul

Rating:

5.0

Jennifer assisted me with the contracts and moving Extremely professional, and nice Definitely recommend her to my friends

Rating:

4.0

Computer system was down during the pick up process. We waited close to 2 hours. Otherwise the experience would have been excellent!

Rating:

2.0

It was the size that we wanted, but we weren’t told that the height was so small that our refrigerator would not fit through the door. There was also no light inside the unit and we also weren’t told that we would have pipes running through our unit as well, which made even less sense being that the units height was so low. We hit our heads painfully multiple times. Also the restroom ALWAYS smelled like a sewer leak, the closing hours were way too early for working people like ourselves and the glass doors to get in were always troublesome. It was way too expensive for all these inconveniences. Competitors are half the price.

Rating:

5.0

The staff is amazing so helpful and kind. Made my experience great. Jennifer is such a beautiful person kind goes above and beyond to help. The manager is great as well so kind and so willing to help me feel comfortable and safe with there facility.

Rating:

4.0

Move out was easy and the staff was helpful.

Rating:

5.0

Good afternoon, the Manager David has excellent customer service skills. His very knowledgable and helpful. Thank you.

Rating:

5.0

David was very helpful and patient as I was a first-timer at using UHaul storage.

Rating:

5.0

I have been a customer for a long time but everything was great

Rating:

5.0

I am happy and satisfied with the staff at this facility. They helped me so much and very accomodating with my needs. Thank you.

Rating:

4.0

I’ve used other storage facilities in the past. I didn’t expect too much from any of them and wasn’t treated like a valued customer. At uhaul from the very start I things were smooth. Truck was returned to my new storage no problem. Online reservation without ANY complications. Need any rules or questions clarified always atleast one employee avail to assist . Knowing my belongings were secure eased the transition auto pay monthly took away the stress of having to go in to pay I can go on forever best experience I’ve ever had with a storage facility thanks UHAUL

Rating:

5.0

David was super helpful and attentive to my needs. My only complaint is I’ve called a handful of times and the office number redirects me to a call center when I need answers to questions pertaining to the facility that no one else can answer but the staff

Rating:

5.0

I don't know if most people walk into Uhaul grungy looking from working hard to pack things up but I do! That didn't stop the employees to greet me with respect and friendliness.

Rating:

3.0

They are friendly 👍

Rating:

5.0

David provided great customer service.

Rating:

5.0

Associate made it swift and easy very helpful . The best experience I've ever had with U haul.

Rating:

5.0

Thank you to all the staff that helped me from the start to the end.i Appreciate your professionalism not only that, but you're security. In a time where scammers and hackers are out To come up, I'm someone U-haul. Acted speedily and professionally and solved the problem right away.

Rating:

5.0

Great staff, friendly and welcoming.

Rating:

5.0

The location manager was extremely helpful. He explained everything and move-in was easy.

Rating:

4.0

Wish the access hours were 24/7.

Rating:

5.0

I was pleased and satisfied with each and every member of the staff. They were extremely helpful and courteous with every request or question I had. Front top to bottom....this has been the best experiences to-date that I have had with moving and storage.

Rating:

5.0

My normal reaction to a request for an evaluation is “sorry I don’t do evaluations.” This u-haul is an outstanding exception. They’re polite, helpful, always pleasant and very reasonable in their pricing over a prolonged period. A pleasure to do business with. Thank you!

Rating:

1.0

The unit size is bad, and the height is way too low, I am very disappointed in having to pay nearly $200 for a extremely small unit, both in size and height.

Rating:

1.0

didn't even purchase this service and they've been charging me. never go to this branch it's scam

Rating:

4.0

I wish there were longer hours to access the storage facility. The two employees I have dealt with most often have been very helpful. On the other hand, one employee yelled at me because the sliding door to access storage facility had no power so door had to be open and closed manually. I assumed the front desk knew about this, but this employee yelled at me and told me I should have let him know the door wasn’t working. This incident happened this month and I have only had the storage unit since beginning of December. How was I supposed to know they didn’t know. Seems like this employee or someone that day did not bother to check everything out before opening up for business.

Rating:

1.0

I called to find out what the latest time was to move my stuff into my storage. I was told by 2 people from your call center I could Have late access as long as I get there before they close do let them know. I got there at 10 to 5. They wouldn’t let me in. So I asked what I’m supposed to do with my full uhaul of stuff. They told me Come back tomorrow. So now I have to go back today with no help because my help I had yesterday came from 2 hours away. And I have to work today. So now o have to pay for an extra day for the uhaul and pay to hire help to unload it because of your staffs incompetency. They were very rude and unprofessional

Rating:

5.0

The staff was exceptional. They did everything humanly possible to accommodate me with any possible issues that I had. I would recommend this facility to anyone who appreciates good old fashioned business ethics and honesty. Great People.....Thanx

Rating:

4.0

You were what I needed when I needed it prices were reasonable your customer service reps were above expectations and all together made my very stressful situation so much easier thanks again

Rating:

4.0

Very helpful in my move

Rating:

5.0

Perfect for my needs

Rating:

5.0

Was great for my storage needs !

Rating:

5.0

Jennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!

Rating:

5.0

Happy to rent from your facility .

Rating:

5.0

Was a great facility and I would not hesitate to recommend it to any wine family and friends

Rating:

4.0

Just wish there were light(s) inside the unit so you can see better

Rating:

4.0

Additional lighting on the second floor could be added in the far corners to make them more visible.

Rating:

3.0

The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!

Rating:

5.0

Great service at this location. Clean and taken care of

Rating:

5.0

David very nice to do business with very helpful.

Rating:

5.0

Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.

Rating:

5.0

Great service, never had an issue.

Rating:

1.0

The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.

Rating:

5.0

There were no lights in my unit but I felt all my stuff was safe which is the most important!

Rating:

5.0

I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family

Rating:

5.0

So good.... They have to use waiting lists. Cause everyone wants it.....

Rating:

5.0

Staff was helpful and friendly.

Rating:

4.0

Took 5 years to get a light over my unit other than that it was good

Rating:

4.0

The website said you will get a free lock. They charged me $13

Rating:

5.0

Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.

Rating:

3.0

The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.

Rating:

2.0

When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.

Rating:

5.0

The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.

Rating:

5.0

Friendly professional personnel

Rating:

5.0

Great

Rating:

3.0

First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.

Rating:

5.0

Great

Rating:

5.0

The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help

Rating:

5.0

tried works hardly for customer, kindness, effort

Rating:

3.0

The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.

Rating:

5.0

I keep coming back to UHaul for the above reaaons, excellent customer service.

Rating:

5.0

The people at Leffingwell were the best. Thanks so much for all your help.

Rating:

3.0

Front desk staff were slow and not very helpful

Rating:

5.0

All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.

Rating:

5.0

I was helped in a timely manner

Rating:

5.0

Staff was very helpful, knowledgeable and friendly.

Rating:

5.0

The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.

Rating:

2.0

Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.

Rating:

5.0

Absolutely wonderful service. A great place to keep everything safe.

Rating:

5.0

Great help wonderful attitudes!

Rating:

4.0

Very easy to access the units. Staff was helpful and friendly. Thanks!

Rating:

5.0

Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!

Rating:

4.0

The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.