Customer service operators and store employees need to get on the same page when explaining rental fees, and returning equipment. One tells me one thing and the other tells me something different. Confusing and not great service
Jorge B.Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My gas was filled up prior to return halfway. I had Covid. I couldn't wait. They lied about my drop off fuel amount. It was 100% at 1/2 way. I had to put money in twice to get it there. Terrible way to treat a customer.
reid S.Always top notch customer service thus is why I've been going here fie many years.
LARRY M.I was trying to do the mobile drop off. When an attended asked if I was dropping off and that she could help with the rest. After I explained my experience she was sincerely helpful and sorry about my experience.
Arsenio S.Uhaul location was changed on me due to confusion with rental time and availability of uhaul 24/7. I did not realize this until I was at the location and saw the location had been changed. It would be an improvement if the website did not allow you to set rental times outside of the hours of operation if the location does not have uhaul 24/7 capaibilites.
Brian W.Just wanted to say jennifer did a great job. Provided me details on what truck was best for me. She has product knowledge and made the process very smooth. Thank you jennifer.
Francisco S.Everything was fine. The return procedure was a little lengthy.
Paul L.Customer service was very satisfying.
LAUREN T.You were what I needed when I needed it prices were reasonable your customer service reps were above expectations and all together made my very stressful situation so much easier thanks again
Sharon M. | Online Move InFirst of all this wasn't supposed to be my first pick up location. I was originally supposed to pick up at the 605 s Atlantic location in East Los Angeles but was told there was a miscommunication and I was sent to the Rosemead location instead. Then once I was sent to the Rosemead location they had no idea I was even showing up. I was then told I was going to be contacted by the general manager concerning the situation, which of course I never was, as I was sent to a location that not only didn't know I was showing up, but didn't even have a truck ready for me to use. I was then sent to another location which is the one above and they were ready to help. I was set back so many hours for my move and made things much harder than it should've been, absolutely ridiculous.
Ricardo V.Everything was great, but I'm not understanding the charges. Someone needs to walk me through that.
Aaron Q.Thank you
Brian S.Keep servicing other customers the way you did for me>
James A.Do you remember the movie Ferris Bulers Day Off? The two parking lot attendants who take the Ferrari for a joy ride? That's the vibe that your two outside truck attendants give off. They could be very nice folks, but there is a definite shady vibe.
Marc P.Rear mirror on driver side is not adjustable.
chengxin Y.I would inform them that when renting a pick-up truck that the mileage and daily rate changes once you reach 100 miles. So instead of the rental being $19.99 a day, and 79 cents a mile its actually $80 a day and 40 cents a mile. That adds up to a lot and would be good know before booking a truck. Thanks!
Christina O.Bernie and Matt are great. Been to many different U-Haul locations and this is by far the best. Don't hesitate to give these guys a call!
Michael M.Your Whittier store on Leffingwell has always done a great job. Professional, friendly, helpful, and efficient, They never cease to impress.
Robert G.Would be nice to have more than a quarter tank of gas to start off with
David D.Very nice staff
Evelyn D.Online after hours equipment check in is terrible. I ended up just taking pictures of everything after parking the trailer and calling the next morning to close out my contract.
John M.Yes there is no credit on extra fuel when returning vehicles this is something that would be nice I got the truck with 1/8 of a tank and I returned it with more than a 1/4 tank.
peter B.Ready per the scheduled appointment with check-in and check-out handled promptly.
Gary C.Excellent customer service I believe her name was Jennifer?
Maria E.Andrew was the best -- so friendly and helpful. He really made getting stuff out of the Ubox happy.
Belinda B.No one contacted me to inform me that location pickup had changed.
Octavio R.Everything was perfect.
PAUL O.Very helpful in my move
CHARLES O. | Overall ExperienceSmooth business transition picking and dropping off the truck!
tony R.Container did not arrive on time. I was not happy about that, but appreciate the $50 off per day late.
Crystal W.Always the best for customer service. Reserve online and it makes things easier for all.
CHRISTINE F.great customer service rep Sebastian Herbert
DIEGO G.I had to return to the U-Haul store hours after my van was turned in as my receipt via e-mail never arrived. I spoke to a gentleman who assisted me at the store who sent the receipt via email and it arrived immediately. It seemed like the vehicle was never checked in until I returned.
James B.staff was great but vehicle very unsafe.
alejandro V.so they were able to give 1 refund for after service when there was 2 charges were made, as they charged for cleaning fee for 25.
Jane S.Great service all around! Helped us to have a much easier day than we anticipated. This is the 3rd time we've used vehicles/services at this location and will continue to return!
Joshua P.Excellent customer service 10 plus
LARRY M.I can't think of anything.
Dorothy C.Very courteous and knowledgeable people
Clarence H.Nothing To Improve..!!..â€Perfection “…Needs No Fixing..!!
Troy C.Nothing
Paul V.You have the BEST STAFF!!!
George G.Easy reservation on the phone, great customer service, and easy drop off. THANK YOU
Taja G.They knew my contract was 3 days transit and yet didn't return call for charges were made for on line return and I also spoke to someone about it too.
Jane S.David and Sebastian were amazing and we really appreciated their exceptional customer service. We will definitely rent here again!
Mark D.Perfect for my needs
krystoffer s. | Overall ExperienceVery professional employees!
Angela R.David in Whittier is always helpful respectful and has great customer service 👍. Justin in Portland greeted me with a smile. Very professional and provided with great customer service👍 Uhaul seems to employ great hardworking people 👍
ARTURO R.Make inside cargo truck tie downs available to rent.
Shane B.David and staff so friendly and helpful. The best experience we've ever had renting from UHaul.
Coleen M.Great customer service, friendly.
RAY D.Gene and Sebastian Rocks. Customer Service Is Top Notch.
Darrell R.I expected to have serviceable tires on the trailer I rented. One blew out and left me stranded on the roadside for 4 hours. The right rear tire on the trailer I rented is going to blow in the near future, you should look at and fix it. I actually bought my own spare from Tractor Supply rather than risk waiting by the roadside for God knows how long in the event I were stranded far from flat support. I really should have looked at the condition of the tires before I left the facility. I checked inflation pressures before I left but unfortunately I was so trusting (and careless) I did not inspect tire tread until I stopped to fuel and check my load and tires 300 miles down the road. Fix that trailer tire that's on the trailer I rented. it's cheaper than sending out someone to change it!
wilbur C.Great service.
SALLY C.Nothing
JAMES D.Nothing I can think of.
RON I.The POS systems seemed to have challenges at different points in the reservation process. Some issues were observed during the initial reservation, buying supplies, and ultimately checking in. However, everyone was kind and patient, and found a workaround each time a difficulty occurred.
Alyssa B.Was great for my storage needs !
nicole t. | Overall ExperienceJennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!
Vanessa R. | First ImpressionsHappy to rent from your facility .
Luis L. | Overall ExperienceWas a great facility and I would not hesitate to recommend it to any wine family and friends
Karin t. | Overall ExperienceJust wish there were light(s) inside the unit so you can see better
Anthony C. | Overall ExperienceAdditional lighting on the second floor could be added in the far corners to make them more visible.
Shane P. | Overall ExperienceThe most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!
Cynthia Z. | Overall ExperienceGreat service at this location. Clean and taken care of
Luis V. | Online Move InDavid very nice to do business with very helpful.
Sky J. | First ImpressionsBernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.
Adalberto L. | First ImpressionsGreat service, never had an issue.
Gloria M. | Overall ExperienceThe workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.
Miriam M. | Online Move InThere were no lights in my unit but I felt all my stuff was safe which is the most important!
DONNA H. | Overall ExperienceI was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family
marla w. | Overall ExperienceSo good.... They have to use waiting lists. Cause everyone wants it.....
James C. | First ImpressionsStaff was helpful and friendly.
BLANCA Y. | First ImpressionsTook 5 years to get a light over my unit other than that it was good
BENJAMIN C. | Overall ExperienceThe website said you will get a free lock. They charged me $13
Orrin L. | Online Move InStaff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.
Rebecca S. | Overall ExperienceThe biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.
DONNA H. | First ImpressionsWhen I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.
jody b. | Overall ExperienceThe facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.
greg l. | Overall ExperienceFriendly professional personnel
Joseph H. | First ImpressionsGreat
ARMANDO P. | Overall ExperienceFirst time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.
Shea S. | Overall ExperienceGreat
jose r. | Overall ExperienceThe staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help
Adesoji O. | Overall Experiencetried works hardly for customer, kindness, effort
IL P. | First ImpressionsThe facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.
Sharon m. | Overall ExperienceI keep coming back to UHaul for the above reaaons, excellent customer service.
EVELYN A. | Overall ExperienceThe people at Leffingwell were the best. Thanks so much for all your help.
Mandie W. | First ImpressionsFront desk staff were slow and not very helpful
Rand H. | Overall ExperienceAll the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.
maryce a. | Overall ExperienceI was helped in a timely manner
David S. | First ImpressionsStaff was very helpful, knowledgeable and friendly.
Lisa L. | Overall ExperienceThe pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.
maryce a. | First ImpressionsDo not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.
FELIPE C. | Overall ExperienceAbsolutely wonderful service. A great place to keep everything safe.
Mary/Kenneth M. | Overall ExperienceGreat help wonderful attitudes!
kevin w. | ReservationVery easy to access the units. Staff was helpful and friendly. Thanks!
Greg G. | Overall ExperienceVery happy with the customer service. They were all very willing to help with every issue that came up. Thanks!
Greg G. | ReservationThe staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.
Jennifer V. | ReservationGreat way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.
Sharron P. | Reservation