Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

Rating:

5.0

Nothing was perfect!

Rating:

5.0

The engine light came on in the dash.

Rating:

5.0

great customer service

Rating:

5.0

Great staff, both in the morning for pick-up and when I returned the 20 foot truck! Really made stressful day LESS stressful! Thanks!

Rating:

4.0

Wash the vans. I've rented these vans at least 3 days a week for the last few months and the outside of them is always dirty. Hose them off or something. It cost me a lot of money in a rental vans and it's embarrassing to drive them around when they're filthy

Rating:

5.0

Jimmy was great to deal with. Actually all the newer staff are great. Keep it up U-Haul. Best uhaul service in the 90604.

Rating:

5.0

The truck was old but ran great - it would have been nice if the windshield had been clean though

Rating:

5.0

David is an amazing manager here and helped me so much I really appreciate the who staff at this branch.

Rating:

5.0

Nothing, can't improve on perfection.

Rating:

1.0

The trailer portion of the rental truck reeked of marijuana, to the point where it permeated all clothing and furniture. I was very concerned, if pulled over, an inspection would result in my arrest. I spoke with the customer service location that day, I also spoke with the Undersheriff of the LVMPD letting them know I was concerned I was trafficking. The truck and wheel wells reeked of marijuana a day later. Upon reaching our final destination, all clothing had to be washed and I hired a company to clean my mom's furniture. I didn't receive a call back from anyone by Friday of that week (6 days later), so I called in. They told me to expect a call from a man named Dave, the same one who was supposed to call me within 72 hours of Saturday, November 9. I spoke with David earlier today and the financial component of this transaction has been handled, but I'm incredibly dissatisfied with your response to the situation as an organization.

Rating:

5.0

Excellent, professional service

Rating:

5.0

Everything went well and I have to say first this is in no way a bad comment about the representative. I was just about to walk out the door to check my van in after i had waited a few minutes with the representative and another customer who had no patience and thought the world revolved around her stopped my rep and told him hey Im here to pick up my rental at 12:30 she knew he was walking out with me but he said ok and left me to help her. I get it hes in customer service that was probably a reaction. What I would have liked to have happened is the rep to explain very nicely that hes with a customer and he will be back with her. Maybe some better training on dealing with customers like that they think they are more important than the next guy. Honestly it really did tick me off at the other customer and I was a little surprised that my rep allowed her to do that. Anyways props to the young lady who helped me she made everything great very knowledgeable on the facility and your products a real professional. I could see her going places with uhaul and the other young man that helped me he was great too also knowledgeable and professional And I hope this doesnt hurt him in anyway I still give it six stars

Rating:

5.0

When trucks have been smoked in they need to be aired properly before renting again

Rating:

5.0

There are a few areas inside storage area that can use better lighting.

Rating:

5.0

David, Bernie and the rest of employees at this location are wonderful.

Rating:

5.0

Always great customer service every time I visit.

Rating:

5.0

Nothing on which to improve. :-) I only have compliments for the staff: It was wonderful to see the employees at this site work together as a team: As the young man and I were finishing up the return process outside, the young woman had come from behind the counter with my printed receipt in hand, and met us at the door and handed my printed receipt to me just as the young man and I were getting ready to come in. By the way, check-in was very easy, especially with the opportunity I had to do some of the check-in process online the night before, and then the young woman at the counter was very speedy and efficient helping me finalize the reservation. Well done!

Rating:

5.0

Nothing, you have a 5 stars service. Thanks. All client customers to attend me were excellents persons.

Rating:

5.0

Outstanding customer service time and time again, thank you!!

Rating:

5.0

This location has been my "go to" for several years, have rented equipment from them several times. Service is always top notch, the crew there is efficient and friendly.

Rating:

3.0

The uhaul app sucks. Should be able to upload photos of equipment at pickup without surrendering control of camera to uhaul app.

Rating:

5.0

The employees were very helpful picking the right trailer and helpful hooking up the trailer.

Rating:

5.0

Great staff with additional praise for Jennifer who really helped with all our needs.

Rating:

4.0

Keep up the good work, I appreciate all their efforts!

Rating:

4.0

Drop off was quick which was nice.

Rating:

5.0

Front desk agent was amazing. Very nice and professional

Rating:

2.0

I had the bad experience at this office of receiving incorrect information from the staff, making me believe that I would receive a credit applied to my card when I returned the truck with more gas than I was assigned and without exceeding the required mileage. Thus, the transport was returned and I did not receive what was promised. They said that they calculated a discount but I had not yet left the place or walked to the new location, how can that be? The manager who received the truck at another location told me that he could not return the amount announced because the deal was not with that office. He recommended that I make the claim at the first one in Whittier but nothing was resolved.

Rating:

5.0

Everything was good. I have been coming to this location for the past few years for my trailer needs.

Rating:

5.0

Staffers are very helpful!

Rating:

5.0

Much easier experience using the app only issue was trying to upload photos when you pick up your rental kept getting errors but other than that everything was great

Rating:

5.0

The kid was very helpful.

Rating:

5.0

Friendly service

Rating:

5.0

Previous renter may gave smoked in the truck. But other than that, everything was perfect: amazing customer service, clean, very well maintained, good prices, super smooth rental process (check out and in). Will definitely use again if we need a large pickup for buying lumber, furniture, trees/plants, etc.

Rating:

5.0

The employee that helped me was very helpful and patient. He even took the temp to try to make some special accommodations for me and show me how to safely put the lock on the U-Haul so that my things would be protected

Rating:

4.0

It was just very dark inside the unit. It was hard to see without a flashlight, but that’s inconvenient when moving items in and out.

Rating:

5.0

Staff friendly and helpful

Rating:

5.0

Staff was very knowledgeable and helpful. Facility was clean and organized. My experience couldn't have been better.

Rating:

5.0

David, the employee that checked me in, was quick and thorough. He is an excellent employee.

Rating:

2.0

It's been awhile since I rented from U-Haul things have changed don't like how customers has to service themselves which makes employees more lazy was not satisfied with there customer service at all looking else where next time

Rating:

5.0

Great experience!

Rating:

4.0

The workers were exceptional, professional, and courteous. The rental experience was super-easy and quick! The truck was clean, however, please help ensure visibility through the front windshield by keeping it clean.

Rating:

5.0

Not a thing

Rating:

5.0

Was upgraded to a 26' truck from a 20' truck due to a battery issue. It was a little too large to move around on the roads and get down the driveways we needed to get to but it was manageable. I had a good experience driving the truck, it was clean when I picked up and the staff was helpful, shout out to Larry. No complaints except for the truck size but completely understandable given the circumstances. Would rent here again.

Rating:

5.0

My experience with this U-Haul store was above and beyond any I have ever had and I am recovering from major surgery they made moving so much easier and did more for me then what they had too Ty U-Haul and it’s employees

Rating:

4.0

Upon my arrival at the selected location, the computer system was not operating and would have delayed my reservation, however one of the associates worked with his cell phone to complete the transaction and i was on my way on time. I appreciate his efforts and concern. All the associates encountered at the selected location were accommodating and friendly.

Rating:

4.0

Current process is convenient and easy to schedule.

Rating:

5.0

Reliable equipment and guys at front desk are nice/polite.

Rating:

2.0

1st of all, the app to pick up 26' truck kept freezing and not working. 2nd, the vehicle was beyond empty with gas. It should at least have 1/4 tank! I thought I was going to run out if gas before I got to a gas station! When I finally asked why it was empty, UHAUL employee responded, we'll that's how we got our back!

Rating:

5.0

It was a fantastic experience the system was down and David was fabulous , he manually input my rental Great service always Thank you

Rating:

5.0

Great customer service got my reservation as needed.

Rating:

5.0

Very professional stuff

Rating:

5.0

Everyone, from the gal at the cashier to the hitch installer were friendly and professional. Best U-Haul ever!

Rating:

5.0

Both individuals I worked with upon check-out and check-in were fantastic. I can't recall their names otherwise I would give them a shout-out directly. But they were both great.

Rating:

5.0

Both pick and return went smoothly with very helpful personnel.

Rating:

5.0

Vehicle was dirty on the inside dusty everywhere and on the dash board. Also, I was charged an extra day even though I returned the vehicle a day before required to return equipment. I did go 35 miles over the miles I paid for but at a higher cost rate then indicated on my contract plus charged an extra day.

Rating:

5.0

The floor in the back of the truck was very greasy. A friend who helped me load and unload said he thought someone had moved motor or auto parts. His jeans got grease stains all over the knees, which was hard to get rid of.

Rating:

5.0

Open earlier

Rating:

1.0

The trucks and equipment is clean but it's old. It had trouble starting couple of times. Also there was trouble with transmission where it wouldn't shift to next gear. It took 8 gallons just to drive 60 miles. The economy was barley 7 miles per gallon. Even a c lass 70 food truck gives more milage

Rating:

5.0

Ty u haul

Rating:

4.0

The equipment worked fine, but the windshield was filthy and the windshield wipers needed replacing.

Rating:

5.0

Jennifer assisted me with the contracts and moving Extremely professional, and nice Definitely recommend her to my friends

Rating:

4.0

Computer system was down during the pick up process. We waited close to 2 hours. Otherwise the experience would have been excellent!

Rating:

2.0

It was the size that we wanted, but we weren’t told that the height was so small that our refrigerator would not fit through the door. There was also no light inside the unit and we also weren’t told that we would have pipes running through our unit as well, which made even less sense being that the units height was so low. We hit our heads painfully multiple times. Also the restroom ALWAYS smelled like a sewer leak, the closing hours were way too early for working people like ourselves and the glass doors to get in were always troublesome. It was way too expensive for all these inconveniences. Competitors are half the price.

Rating:

5.0

The staff is amazing so helpful and kind. Made my experience great. Jennifer is such a beautiful person kind goes above and beyond to help. The manager is great as well so kind and so willing to help me feel comfortable and safe with there facility.

Rating:

4.0

Move out was easy and the staff was helpful.

Rating:

5.0

Good afternoon, the Manager David has excellent customer service skills. His very knowledgable and helpful. Thank you.

Rating:

5.0

David was very helpful and patient as I was a first-timer at using UHaul storage.

Rating:

5.0

I have been a customer for a long time but everything was great

Rating:

5.0

I am happy and satisfied with the staff at this facility. They helped me so much and very accomodating with my needs. Thank you.

Rating:

4.0

I’ve used other storage facilities in the past. I didn’t expect too much from any of them and wasn’t treated like a valued customer. At uhaul from the very start I things were smooth. Truck was returned to my new storage no problem. Online reservation without ANY complications. Need any rules or questions clarified always atleast one employee avail to assist . Knowing my belongings were secure eased the transition auto pay monthly took away the stress of having to go in to pay I can go on forever best experience I’ve ever had with a storage facility thanks UHAUL

Rating:

5.0

David was super helpful and attentive to my needs. My only complaint is I’ve called a handful of times and the office number redirects me to a call center when I need answers to questions pertaining to the facility that no one else can answer but the staff

Rating:

5.0

I don't know if most people walk into Uhaul grungy looking from working hard to pack things up but I do! That didn't stop the employees to greet me with respect and friendliness.

Rating:

3.0

They are friendly 👍

Rating:

5.0

David provided great customer service.

Rating:

5.0

Associate made it swift and easy very helpful . The best experience I've ever had with U haul.

Rating:

5.0

Thank you to all the staff that helped me from the start to the end.i Appreciate your professionalism not only that, but you're security. In a time where scammers and hackers are out To come up, I'm someone U-haul. Acted speedily and professionally and solved the problem right away.

Rating:

5.0

Great staff, friendly and welcoming.

Rating:

5.0

The location manager was extremely helpful. He explained everything and move-in was easy.

Rating:

4.0

Wish the access hours were 24/7.

Rating:

5.0

I was pleased and satisfied with each and every member of the staff. They were extremely helpful and courteous with every request or question I had. Front top to bottom....this has been the best experiences to-date that I have had with moving and storage.

Rating:

5.0

My normal reaction to a request for an evaluation is “sorry I don’t do evaluations.” This u-haul is an outstanding exception. They’re polite, helpful, always pleasant and very reasonable in their pricing over a prolonged period. A pleasure to do business with. Thank you!

Rating:

1.0

The unit size is bad, and the height is way too low, I am very disappointed in having to pay nearly $200 for a extremely small unit, both in size and height.

Rating:

1.0

didn't even purchase this service and they've been charging me. never go to this branch it's scam

Rating:

4.0

I wish there were longer hours to access the storage facility. The two employees I have dealt with most often have been very helpful. On the other hand, one employee yelled at me because the sliding door to access storage facility had no power so door had to be open and closed manually. I assumed the front desk knew about this, but this employee yelled at me and told me I should have let him know the door wasn’t working. This incident happened this month and I have only had the storage unit since beginning of December. How was I supposed to know they didn’t know. Seems like this employee or someone that day did not bother to check everything out before opening up for business.

Rating:

1.0

I called to find out what the latest time was to move my stuff into my storage. I was told by 2 people from your call center I could Have late access as long as I get there before they close do let them know. I got there at 10 to 5. They wouldn’t let me in. So I asked what I’m supposed to do with my full uhaul of stuff. They told me Come back tomorrow. So now I have to go back today with no help because my help I had yesterday came from 2 hours away. And I have to work today. So now o have to pay for an extra day for the uhaul and pay to hire help to unload it because of your staffs incompetency. They were very rude and unprofessional

Rating:

5.0

The staff was exceptional. They did everything humanly possible to accommodate me with any possible issues that I had. I would recommend this facility to anyone who appreciates good old fashioned business ethics and honesty. Great People.....Thanx

Rating:

4.0

You were what I needed when I needed it prices were reasonable your customer service reps were above expectations and all together made my very stressful situation so much easier thanks again

Rating:

4.0

Very helpful in my move

Rating:

5.0

Perfect for my needs

Rating:

5.0

Was great for my storage needs !

Rating:

5.0

Jennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!

Rating:

5.0

Happy to rent from your facility .

Rating:

5.0

Was a great facility and I would not hesitate to recommend it to any wine family and friends

Rating:

4.0

Just wish there were light(s) inside the unit so you can see better

Rating:

4.0

Additional lighting on the second floor could be added in the far corners to make them more visible.

Rating:

3.0

The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!

Rating:

5.0

Great service at this location. Clean and taken care of

Rating:

5.0

David very nice to do business with very helpful.

Rating:

5.0

Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.

Rating:

5.0

Great service, never had an issue.

Rating:

1.0

The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.

Rating:

5.0

There were no lights in my unit but I felt all my stuff was safe which is the most important!

Rating:

5.0

I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family

Rating:

5.0

So good.... They have to use waiting lists. Cause everyone wants it.....

Rating:

5.0

Staff was helpful and friendly.

Rating:

4.0

Took 5 years to get a light over my unit other than that it was good

Rating:

4.0

The website said you will get a free lock. They charged me $13

Rating:

5.0

Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.