Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

3793 reviews

15707 Leffingwell Rd   Whittier, CA 90604
(& Santa Gertrudes)

(562) 943-7294

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 943-7294

15707 Leffingwell Rd
Whittier, CA 90604
(& Santa Gertrudes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

David went above and beyond. I cannot express how grateful I am. He save my life today with all the stress I was under and I wish I could show him. Thank you Uhaul for helping me in a dire situation. David acted as an angel and I'm forever grateful. Thank you ❤️

KATELYN C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY MAYNERD T. 
Rating:
5.0

My location in Whittier took very good care of me. Smooth move

MARK U. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO P. 
Rating:
5.0

Very Fast and aware of set up on trailer.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Tristan L.  |  Overall Experience 
Rating:
5.0

I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family

marla w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
5.0

Superior customer service...I HIGHLY recommend this location....

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Very friendly people thank you for your service no I don't have to

ARMANDO B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

ABEL C. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Not a thing. Everything was easy and the personnel were very helpful.

LYNN R. 
Rating:
3.0

Mobile pickup was difficult and it would have been easier if I would have gone inside to check in.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

LAURENTINO R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Always a Happy Customer here. Never an issue with anything. Always in and out quickly. These guys are Great!!!!!

CAMERON A. 
Rating:
5.0

The online app makes it easy to check in and out. The staff is also friendly and helpful.

ANDREW W. 
Rating:
5.0

great rice on trailer rental

ROBERT S. 
Rating:
5.0

So good.... They have to use waiting lists. Cause everyone wants it.....

James C.  |  First Impressions 
Rating:
5.0

Great job

RODOLFO T. 
Rating:
3.0

Overall, things were good. Things that would have made my rental better include: 1) having a clean windshield. (It was pretty dirty with lots of bug splatter.) 2) Having someone take the time to adjust the side rear-view mirrors for me. It required an allen wrench to do so (which was not in the truck) and it took me a while at home to figure that out. 3) I reserved two furniture dollies with my rental. When I arrived to pick up the rental, I was told, "I'm not sure we have any." Fortunately, there were two on hand, but they were the last two. These were an important part of my move, so I really expected there to be no issue about my ability to get these when I arrived.

Charles E. 
Rating:
5.0

The most pleasant experience I've had by far, the staff and customer service is great! Definitely will recommend to friends and family

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

I had the best experience at this uhaul than any other. The representative that was working there was extremely helpful and friendly and was very knowledgeable. Above all he was really quick getting me ready and out the door. I was very happy. I also liked that I was able to return the trailer after hours and there was space for me to do so.

JAHZELL R. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
1.0

The owner of this location was very rude. When checking the truck from the Inside he notice there was dirt inside it we insisted we had reported that and took pics when we go it. He said you clean it now. I have broom you clean it. Or I won't take it !!. Very demanding and insulting. Made us drive it to uhaul office because he said he wasn't going to accept it. Added more miles and wasted our time. Made our experience very unpleasant. Next time we will rent from somewhere else.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

For us this was a good experience

MARK R. 
Rating:
2.0

Have concern for customers time. Store opened 30 min late. Manager didn't seemed bothered by employees opening late.

RODRIGO G. 
Rating:
5.0

Customer did not leave a comment.

efrain G. 
Rating:
2.0

One of the staff members was not wearing a mask inside at the cash register. He's a skinny bearded white guy, but I didn't catch his name. There was no mask on his ears, at his counter, anywhere; he was just refusing to wear one while he worked. I was in line He told customers he was helping it wasn't necessary and I watched them remove their masks and continue with their transaction. What is U-haul's covid protocol? The location had clear plastic dividers between the employee/ customer and hand sanitizer dispensers at each cash register, so I would imagine this is counter to your policy. I was helped by a latino gentleman, and he was very helpful. He wore his mask the whole time. Regarding the rental process, items went very well.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Nothing. I was in and out quick on the pickup and return. Piece of cake

Cameron A. 
Rating:
4.0

Same as every other U-Haul center, raise your staffing budget to serve your customers more quickly and effectively.

OSCAR H. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

Leticia C. 
Rating:
3.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

They did a very good job. Nothing to improve

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

ROLFJOACHIM M. 
Rating:
5.0

Customer did not leave a comment.

loraine h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Excellent customer service

ARTHUR Z. 
Rating:
5.0

Great customer service

LUIS R. 
Rating:
5.0

Quick excellent friendly service!

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

TAE Y. 
Rating:
4.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

UHaul is the best way to rent any moving equipment, by far the best!

Timothy O. 
Rating:
5.0

Great service and delivery of Truck. Taking the truck back was easy and quick. Good job!!

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

LETICIA P. 
Rating:
5.0

Customer did not leave a comment.

BLANCA P. 
Rating:
5.0

Customer did not leave a comment.

MELVIN C. 
Rating:
5.0

Customer did not leave a comment.

UBALDO D. 
Rating:
5.0

Great service. Was in and out in 10 min.

HUGO G. 
Rating:
5.0

Everything was great

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

leticia P. 
Rating:
5.0

U-Haul is and has always been the best company to rent from. They offer so much selection and availability. The rental in Apple Valley, CA was impressive with they women running the shop. Thanks again for high quality equipment and quality employees.

TIMOTHY O. 
Rating:
3.0

Lack of customer service , being attentive to customers needs and explaining process

GABRIEL M. 
Rating:
5.0

The rental process is easy. I like this location because it is close by and it has a good inventory of trucks and vans to rent.

CARRIE P. 
Rating:
5.0

We always find the right truck or cargo van available when we need one. They have plenty available that makes us choose this location over the others.

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

DELIA L. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Awesome! Quick ,efficient, helpful, and very clean. Great Job! Telegraph store in Whittier. Knocked it out of the park! Thank you

JULIE B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS C. 
Rating:
5.0

Web site reservation needs improvement.

Emile S. 
Rating:
1.0

Customer did not leave a comment.

Irving G. 
Rating:
5.0

Customer did not leave a comment.

Sarah V. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
4.0

Customer did not leave a comment.

malou t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto O. 
Rating:
5.0

Very good

XINGHAI M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON A. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

Staff was helpful and friendly.

BLANCA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cathy q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
4.0

Some of the staff where not wearing masks, not wearing masks correctly (below the nose), or wearing masks that did not fit correctly (to big that did not cover anything)

Paul C. 
Rating:
5.0

Customer did not leave a comment.

JAMES D L. 
Rating:
5.0

Customer did not leave a comment.

carolyn B. 
Rating:
3.0

Customer did not leave a comment.

Brody S. 
Rating:
5.0

Very Professional

NATHAN D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

This would get 5 stars but seemed under-staffed during both my pickup and return visits, with long wait times. It's better to do check in and return on your phone to avoid the wait.

Daniel C. 
Rating:
3.0

They gave me the wrong truck to start with so I ended up putting in more gas than I should have. When I dropped it off, the guys couldn't figure out the simple mileage for the truck I actually drove. I should have gotten reimbursed for some of the gas, but the mileage was such an ordeal, that was too hard for these guys to figure out.

Donna O. 
Rating:
5.0

Customer did not leave a comment.

Karla R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR E. 
Rating:
5.0

Customer did not leave a comment.

Francisco A.  |  First Impressions 
Rating:
5.0

Great customer service!!!

PAIGE D. 
Rating:
5.0

Customer did not leave a comment.

Deanna D. 
Rating:
4.0

Customer did not leave a comment.

Caleb G. 
Rating:
5.0

Great service

Art L. 
Rating:
3.0

Hear the customer out and listen to what the customer went through and offer a way for customer satisfaction.

STEVE L. 
Rating:
3.0

Employees not wearing masks

Bryce W. 
Rating:
5.0

Customer did not leave a comment.

crystal g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BRADD R. 
Rating:
4.0

Took 5 years to get a light over my unit other than that it was good

BENJAMIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
4.0

The website said you will get a free lock. They charged me $13

Orrin L.  |  Online Move In 
Rating:
5.0

Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystle C.  |  Overall Experience 
Rating:
3.0

The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.

DONNA H.  |  First Impressions 
Rating:
2.0

When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.

jody b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Letica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeannette g.  |  First Impressions 
Rating:
5.0

The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.

greg l.  |  Overall Experience 
Rating:
5.0

Friendly professional personnel

Joseph H.  |  First Impressions 
Rating:
5.0

Great

ARMANDO P.  |  Overall Experience 
Rating:
3.0

First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.

Shea S.  |  Overall Experience 
Rating:
5.0

Great

jose r.  |  Overall Experience 
Rating:
5.0

The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help

Adesoji O.  |  Overall Experience 
Rating:
5.0

tried works hardly for customer, kindness, effort

IL P.  |  First Impressions 
Rating:
3.0

The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.

Sharon m.  |  Overall Experience 
Rating:
5.0

I keep coming back to UHaul for the above reaaons, excellent customer service.

EVELYN A.  |  Overall Experience 
Rating:
5.0

The people at Leffingwell were the best. Thanks so much for all your help.

Mandie W.  |  First Impressions 
Rating:
3.0

Front desk staff were slow and not very helpful

Rand H.  |  Overall Experience 
Rating:
5.0

All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.

maryce a.  |  Overall Experience 
Rating:
5.0

I was helped in a timely manner

David S.  |  First Impressions 
Rating:
5.0

Staff was very helpful, knowledgeable and friendly.

Lisa L.  |  Overall Experience 
Rating:
5.0

The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.

maryce a.  |  First Impressions 
Rating:
2.0

Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.

FELIPE C.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful service. A great place to keep everything safe.

Mary/Kenneth M.  |  Overall Experience 
Rating:
5.0

Great help wonderful attitudes!

kevin w.  |  Reservation 
Rating:
4.0

Very easy to access the units. Staff was helpful and friendly. Thanks!

Greg G.  |  Overall Experience 
Rating:
5.0

Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!

Greg G.  |  Reservation 
Rating:
4.0

The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.

Jennifer V.  |  Reservation 
Rating:
5.0

Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.

Sharron P.  |  Reservation 
No reviews have been submitted for this location.

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