Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

4,249 reviews

15707 Leffingwell Rd   Whittier, CA 90604
(& Santa Gertrudes)

(562) 943-7294

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 943-7294

15707 Leffingwell Rd
Whittier, CA 90604
(& Santa Gertrudes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah V. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
5.0

Customer did not leave a comment.

Roderick C. 
Rating:
5.0

Great customer service ! Manager David was always helpful and respectful! Along with his other employees!!

DAVID S. 
Rating:
5.0

Every time I have used this Leffingwell site I have been treated courteously and quickly. The staff is helpful and friendly.

Christine F. 
Rating:
4.0

Wasn't told the truck I rented didn't have a ramp. I thought all trucks had ramps and so did everyone with me. I had to move furniture in and out of the truck, with no ramp, and I'm 63! Not good customer services. Should have been warned. If all it other trucks have them I would have rented a larger one just to get the ramp.

susan W. 
Rating:
5.0

Customer did not leave a comment.

ted H. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
4.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

POOM S. 
Rating:
5.0

Customer did not leave a comment.

Laurentino R. 
Rating:
5.0

Everything and everyone were great. Thanks.

Fernando A. 
Rating:
5.0

Thank you!!

RAMIRO H. 
Rating:
1.0

Uhaul employee stole an Xbox video game console

Jackie F. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Follow the ways of Sébastien he has what it takes to an unhappy Customer happy .no bs just straight true information .others are polite as well at pleasing customers I refuse to accept u hauls charge of $4000.00 to rent to Missouri u just about lost many customers. ThT charge wD asinine. This location is great

FREEMAN W. 
Rating:
5.0

Customer did not leave a comment.

Andres A. 
Rating:
5.0

Customer did not leave a comment.

Benito C. 
Rating:
5.0

Excellent service thank you so much

Janitzio B. 
Rating:
5.0

Make your agents have a happy disposition. No one smiles, no one makes you smile. It matters. Also, prices are too high. Not for the rental, but everything is an added high expense. Ours went from estimated $45. To 368$. Plus &145 for gas. That's nuts. Won't be using U-Haul again

Ignacio T. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

mr R. 
Rating:
5.0

Customer did not leave a comment.

Ripsime N. 
Rating:
5.0

Helpful friendly and efficient!!

Robert K. 
Rating:
5.0

Very quick but correct processing!

paul J. 
Rating:
4.0

i made my reservation at Pico Rivera and when I arrived for pick up it wasn't available. so they sent me to South Whittier which was 30 minutes out of my way and when I arrived at the Whitter location the truck only had 1/16 of a tank of fuel. I know the other party got charged for bringing it back empty so why didn't they put fuel in it? Do you folks understand what a pain in the ass it is searching for a service station you can get into with a 26 ft truck that is out of fuel? I also feel that if a customer has to go out of there way to pick up a rental because of a U haul mistake the should credit the difference on the mileage. fee. I've been renting from U haul for years but I have to say the last couple of times have been a disappointment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Keep it up!

Luis M. 
Rating:
5.0

Everything was as expected. Quick & easy.

Porfirio G. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Great service ... as always.

Holly B. 
Rating:
5.0

Great price

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Fast friendly and efficient

Dawn L. 
Rating:
5.0

Quick responsive staff.

Matthew F. 
Rating:
5.0

Customer service awesome David and gene , Sabatian, I always rent from the Leffingwell location clean and newer vans

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Alex U. 
Rating:
5.0

The reservation was quick & easy. The staff was really nice & professional.

aurora B. 
Rating:
5.0

The guys there are definitely very kind and very welcoming I will definitely come back when I need another rental

Rosie D. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Been coming here for many years… always good service and courteous

Ron I. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

The employees were friendly and helpful!!! Please thank them for me.

MARGARITA E. 
Rating:
5.0

The motorcycle trailer they rent are the best, Very well made+++

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
1.0

I was rented trailer and resved for 3:30 and call and ask if I pick up early will my drop of time will be changed one location told me 3:30 is your drop of time but drop of before and still charge a extra day they said I was 9 minutes late and I told them am more than a hour early they told me I was charge One more day I hope some one can contact me to resolve the issue both different locations inform me

Cathy R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

LUISITA R. 
Rating:
5.0

The windows from the inside were very dirty and had not be cleaned in a while. Their customer service was great!

MICHAEL S. 
Rating:
5.0

Very professional staff. EXCELLENT SERVICE!!

Martha O. 
Rating:
4.0

It's hard to improve on a great job so I'm not sure how to improve but I appreciate that you are trying.

Lee Ann F. 
Rating:
5.0

Friendly employees and great customer service

Jose N. 
Rating:
5.0

Very fast turn in all very friendly

Rick M. 
Rating:
5.0

The Whittier U-Haul location does a great job and the staff there has always been friendly and helpful. My only complaint with U-Haul is that when I take the time to pre-register my rental using the U-Haul website, it saves me ZERO time when checking out the equipment since the staff has to go through the entire process again, even though it's all in the computer already. It's like this at both U-Haul locations I've used, so I have to conclude it's a system design issue - not a training issue.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

maniel V. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

I got over charged. The miles didn't add up correctly.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Nan F. 
Rating:
5.0

Customer did not leave a comment.

Guido O. 
Rating:
5.0

Sebastian and Jennifer Lopez were both amazing employees! Both of them knew the systems at U-Haul very well and were able to help me with my transaction very promptly and efficiently! Make sure to give both of them a raise and a promotion! They were both super helpful!

Gabriel L. 
Rating:
4.0

Exhibit Professional Courtesy At All Times...

Pete L. 
Rating:
5.0

Customer did not leave a comment.

Rosalba S. 
Rating:
4.0

Customer did not leave a comment.

Jaime M. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Sorry I didn't get names but the guys that helped my out were friendly and helpful. The process went quick. The girl that checked me back in was also friendly, helpful and fast.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Colin W. 
Rating:
5.0

Awesome customer service very friendly staff!

THOMAS V. 
Rating:
5.0

Helpful and Friendly Customer Service. Will recommend to my friends and family.

DonnaJoe H. 
Rating:
3.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M. 
Rating:
5.0

Customer did not leave a comment.

Jani M. 
Rating:
5.0

The staff in Whittier was great. The manager was so nice. I needed the trailer I rented one extra day, I called and was transferred to the call center, when I asked if it was available they yelled and me and said if I unexpectedly kept a rental again, that u-haul would never rent to me again. They made me feel really bad saying I displaced a family. I had only called to see if the trailer was available, I didn't need to be treated like that. I drove by the same uhaul and there was plenty of trailers there. I felt so bad.

Rosalie H. 
Rating:
3.0

Customer did not leave a comment.

SAM C. 
Rating:
3.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Absolutely nothing my experience was perfect. Keep up the good work

Denise M. 
Rating:
3.0

$190. for a 10' truck going total of 64miles was way too expensive.

Branden G. 
Rating:
4.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
5.0

outstanding service 10+

ed C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

Esteban T. 
Rating:
4.0

N/A

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Pamela C.  |  First Impressions 
Rating:
5.0

I reserved my trailer at the Pico Rivera CA location only to find when I arrived that my reservation had been changed without being notified. I had to go 17 miles (round trip) out of my way to pick up the trailer. I will not be doing business with Pico Revera again!

JAMES S. 
Rating:
5.0

As always U-Haul never fails, great service and great equipment!

Jose D. 
Rating:
5.0

Fast and easy pick up and drop off

Natalne L. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Giancarlo C. 
Rating:
5.0

Nothing everything was at point.

DAVID B. 
Rating:
5.0

Great service overall!

UBALDO D. 
Rating:
5.0

Customer did not leave a comment.

Devon E. 
Rating:
4.0

Sébastien is great

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Felipe C. 
Rating:
5.0

Keep doing what you're doing.

Gonzalo B. 
Rating:
5.0

Was great for my storage needs !

nicole t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAM S.  |  Overall Experience 
Rating:
5.0

Jennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!

Vanessa R.  |  First Impressions 
Rating:
5.0

Happy to rent from your facility .

Luis L.  |  Overall Experience 
Rating:
5.0

Was a great facility and I would not hesitate to recommend it to any wine family and friends

Karin t.  |  Overall Experience 
Rating:
4.0

Just wish there were light(s) inside the unit so you can see better

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha q.  |  Overall Experience 
Rating:
4.0

Additional lighting on the second floor could be added in the far corners to make them more visible.

Shane P.  |  Overall Experience 
Rating:
3.0

The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!

Cynthia Z.  |  Overall Experience 
Rating:
5.0

Great service at this location. Clean and taken care of

Luis V.  |  Online Move In 
Rating:
5.0

David very nice to do business with very helpful.

Sky J.  |  First Impressions 
Rating:
5.0

Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.

Adalberto L.  |  First Impressions 
Rating:
5.0

Great service, never had an issue.

Gloria M.  |  Overall Experience 
Rating:
1.0

The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.

Miriam M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yadira G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica J.  |  Overall Experience 
Rating:
5.0

There were no lights in my unit but I felt all my stuff was safe which is the most important!

DONNA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tristan L.  |  Overall Experience 
Rating:
5.0

I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us the Wilson family

marla w.  |  Overall Experience 
Rating:
5.0

So good.... They have to use waiting lists. Cause everyone wants it.....

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loraine h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

malou t.  |  Overall Experience 
Rating:
5.0

Staff was helpful and friendly.

BLANCA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cathy q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal g.  |  Overall Experience 
Rating:
4.0

Took 5 years to get a light over my unit other than that it was good

BENJAMIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
4.0

The website said you will get a free lock. They charged me $13

Orrin L.  |  Online Move In 
Rating:
5.0

Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystle C.  |  Overall Experience 
Rating:
3.0

The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.

DONNA H.  |  First Impressions 
Rating:
2.0

When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.

jody b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Letica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeannette g.  |  First Impressions 
Rating:
5.0

The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.

greg l.  |  Overall Experience 
Rating:
5.0

Friendly professional personnel

Joseph H.  |  First Impressions 
Rating:
5.0

Great

ARMANDO P.  |  Overall Experience 
Rating:
3.0

First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.

Shea S.  |  Overall Experience 
Rating:
5.0

Great

jose r.  |  Overall Experience 
Rating:
5.0

The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help

Adesoji O.  |  Overall Experience 
Rating:
5.0

tried works hardly for customer, kindness, effort

IL P.  |  First Impressions 
Rating:
3.0

The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.

Sharon m.  |  Overall Experience 
Rating:
5.0

I keep coming back to UHaul for the above reaaons, excellent customer service.

EVELYN A.  |  Overall Experience 
Rating:
5.0

The people at Leffingwell were the best. Thanks so much for all your help.

Mandie W.  |  First Impressions 
Rating:
3.0

Front desk staff were slow and not very helpful

Rand H.  |  Overall Experience 
Rating:
5.0

All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.

maryce a.  |  Overall Experience 
Rating:
5.0

I was helped in a timely manner

David S.  |  First Impressions 
Rating:
5.0

Staff was very helpful, knowledgeable and friendly.

Lisa L.  |  Overall Experience 
Rating:
5.0

The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.

maryce a.  |  First Impressions 
Rating:
2.0

Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.

FELIPE C.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful service. A great place to keep everything safe.

Mary/Kenneth M.  |  Overall Experience 
Rating:
5.0

Great help wonderful attitudes!

kevin w.  |  Reservation 
Rating:
4.0

Very easy to access the units. Staff was helpful and friendly. Thanks!

Greg G.  |  Overall Experience 
Rating:
5.0

Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!

Greg G.  |  Reservation 
Rating:
4.0

The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.

Jennifer V.  |  Reservation 
Rating:
5.0

Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.

Sharron P.  |  Reservation 
No reviews have been submitted for this location.

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