Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service all around! Helped us to have a much easier day than we anticipated. This is the 3rd time we've used vehicles/services at this location and will continue to return!
Joshua P.
Rating:
5.0
Customer did not leave a comment.
Jason M.
Rating:
5.0
Customer did not leave a comment.
Ron O.
Rating:
4.0
Customer did not leave a comment.
Jennett R.
Rating:
5.0
Excellent customer service 10 plus
LARRY M.
Rating:
5.0
Customer did not leave a comment.
Jason M.
Rating:
5.0
I can't think of anything.
Dorothy C.
Rating:
5.0
Very courteous and knowledgeable people
Clarence H.
Rating:
5.0
Nothing To Improve..!!..â€Perfection “…Needs No Fixing..!!
Troy C.
Rating:
5.0
Nothing
Paul V.
Rating:
5.0
You have the BEST STAFF!!!
George G.
Rating:
5.0
Customer did not leave a comment.
Jeff M.
Rating:
5.0
Customer did not leave a comment.
Ray M.
Rating:
5.0
Easy reservation on the phone, great customer service, and easy drop off. THANK YOU
Taja G.
Rating:
1.0
They knew my contract was 3 days transit and yet didn't return call for charges were made for on line return and I also spoke to someone about it too.
Jane S.
Rating:
5.0
David and Sebastian were amazing and we really appreciated their exceptional customer service. We will definitely rent here again!
Mark D.
Rating:
5.0
Perfect for my needs
krystoffer s.
|
Overall Experience
Rating:
5.0
Very professional employees!
Angela R.
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE V.
Rating:
5.0
David in Whittier is always helpful respectful and has great customer service 👍. Justin in Portland greeted me with a smile. Very professional and provided with great customer service👍 Uhaul seems to employ great hardworking people 👍
ARTURO R.
Rating:
5.0
Customer did not leave a comment.
Sandy H.
Rating:
5.0
Make inside cargo truck tie downs available to rent.
Shane B.
Rating:
5.0
David and staff so friendly and helpful. The best experience we've ever had renting from UHaul.
Coleen M.
Rating:
5.0
Great customer service, friendly.
RAY D.
Rating:
5.0
Customer did not leave a comment.
Steven B.
Rating:
5.0
Customer did not leave a comment.
Edward A.
Rating:
5.0
Customer did not leave a comment.
ignacio S.
Rating:
5.0
Gene and Sebastian Rocks.
Customer Service Is Top Notch.
Darrell R.
Rating:
4.0
Customer did not leave a comment.
ALISON C.
Rating:
4.0
I expected to have serviceable tires on the trailer I rented. One blew out and left me stranded on the roadside for 4 hours. The right rear tire on the trailer I rented is going to blow in the near future, you should look at and fix it. I actually bought my own spare from Tractor Supply rather than risk waiting by the roadside for God knows how long in the event I were stranded far from flat support. I really should have looked at the condition of the tires before I left the facility. I checked inflation pressures before I left but unfortunately I was so trusting (and careless) I did not inspect tire tread until I stopped to fuel and check my load and tires 300 miles down the road. Fix that trailer tire that's on the trailer I rented. it's cheaper than sending out someone to change it!
wilbur C.
Rating:
5.0
Customer did not leave a comment.
Teresa P.
Rating:
5.0
Great service.
SALLY C.
Rating:
5.0
Nothing
JAMES D.
Rating:
4.0
Customer did not leave a comment.
Graciela G.
Rating:
5.0
Customer did not leave a comment.
JOHN F.
Rating:
5.0
Nothing I can think of.
RON I.
Rating:
5.0
Customer did not leave a comment.
Elkin N.
Rating:
5.0
Customer did not leave a comment.
Edward A.
Rating:
5.0
Customer did not leave a comment.
Liu H.
Rating:
5.0
Customer did not leave a comment.
Tomas J.
Rating:
5.0
Customer did not leave a comment.
Neshia F.
Rating:
4.0
The POS systems seemed to have challenges at different points in the reservation process. Some issues were observed during the initial reservation, buying supplies, and ultimately checking in. However, everyone was kind and patient, and found a workaround each time a difficulty occurred.
Alyssa B.
Rating:
5.0
Customer did not leave a comment.
Joseph P.
Rating:
5.0
Customer did not leave a comment.
Jeremiah V.
Rating:
5.0
Customer did not leave a comment.
Alfonso R.
Rating:
5.0
Customer did not leave a comment.
Roderick C.
Rating:
5.0
Great customer service ! Manager David was always helpful and respectful! Along with his other employees!!
DAVID S.
Rating:
5.0
Every time I have used this Leffingwell site I have been treated courteously and quickly. The staff is helpful and friendly.
Christine F.
Rating:
4.0
Wasn't told the truck I rented didn't have a ramp. I thought all trucks had ramps and so did everyone with me. I had to move furniture in and out of the truck, with no ramp, and I'm 63! Not good customer services. Should have been warned. If all it other trucks have them I would have rented a larger one just to get the ramp.
Make your agents have a happy disposition. No one smiles, no one makes you smile. It matters. Also, prices are too high. Not for the rental, but everything is an added high expense. Ours went from estimated $45. To 368$. Plus &145 for gas. That's nuts. Won't be using U-Haul again
Ignacio T.
Rating:
5.0
Customer did not leave a comment.
Tom S.
Rating:
5.0
Customer did not leave a comment.
mr R.
Rating:
5.0
Customer did not leave a comment.
Ripsime N.
Rating:
5.0
Helpful friendly and efficient!!
Robert K.
Rating:
5.0
Very quick but correct processing!
paul J.
Rating:
4.0
i made my reservation at Pico Rivera and when I arrived for pick up it wasn't available. so they sent me to South Whittier which was 30 minutes out of my way and when I arrived at the Whitter location the truck only had 1/16 of a tank of fuel. I know the other party got charged for bringing it back empty so why didn't they put fuel in it? Do you folks understand what a pain in the ass it is searching for a service station you can get into with a 26 ft truck that is out of fuel? I also feel that if a customer has to go out of there way to pick up a rental because of a U haul mistake the should credit the difference on the mileage. fee. I've been renting from U haul for years but I have to say the last couple of times have been a disappointment.
Jeffrey F.
Rating:
5.0
Customer did not leave a comment.
james G.
Rating:
5.0
Keep it up!
Luis M.
Rating:
5.0
Everything was as expected. Quick & easy.
Porfirio G.
Rating:
5.0
Customer did not leave a comment.
Steve T.
Rating:
5.0
Great service ... as always.
Holly B.
Rating:
5.0
Great price
Raymond G.
Rating:
5.0
Customer did not leave a comment.
Mike K.
Rating:
4.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Fast friendly and efficient
Dawn L.
Rating:
5.0
Quick responsive staff.
Matthew F.
Rating:
5.0
Customer service awesome David and gene , Sabatian, I always rent from the Leffingwell location clean and newer vans
Kathleen P.
Rating:
5.0
Customer did not leave a comment.
Victor R.
Rating:
5.0
Customer did not leave a comment.
Alex U.
Rating:
5.0
The reservation was quick & easy. The staff was really nice & professional.
aurora B.
Rating:
5.0
The guys there are definitely very kind and very welcoming I will definitely come back when I need another rental
Rosie D.
Rating:
5.0
Customer did not leave a comment.
Nick R.
Rating:
5.0
Been coming here for many years… always good service and courteous
Ron I.
Rating:
5.0
Customer did not leave a comment.
Robert J.
Rating:
5.0
The employees were friendly and helpful!!! Please thank them for me.
MARGARITA E.
Rating:
5.0
The motorcycle trailer they rent are the best, Very well made+++
Ronald N.
Rating:
5.0
Customer did not leave a comment.
Gene G.
Rating:
5.0
Customer did not leave a comment.
LUIS F.
Rating:
1.0
I was rented trailer and resved for 3:30 and call and ask if I pick up early will my drop of time will be changed one location told me 3:30 is your drop of time but drop of before and still charge a extra day they said I was 9 minutes late and I told them am more than a hour early they told me I was charge One more day I hope some one can contact me to resolve the issue both different locations inform me
Cathy R.
Rating:
5.0
Customer did not leave a comment.
Eduardo V.
Rating:
5.0
Customer did not leave a comment.
LUISITA R.
Rating:
5.0
The windows from the inside were very dirty and had not be cleaned in a while. Their customer service was great!
MICHAEL S.
Rating:
5.0
Very professional staff. EXCELLENT SERVICE!!
Martha O.
Rating:
4.0
It's hard to improve on a great job so I'm not sure how to improve but I appreciate that you are trying.
Lee Ann F.
Rating:
5.0
Friendly employees and great customer service
Jose N.
Rating:
5.0
Customer did not leave a comment.
Pamela C.
|
First Impressions
Rating:
5.0
Was great for my storage needs !
nicole t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAM S.
|
Overall Experience
Rating:
5.0
Jennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!
Vanessa R.
|
First Impressions
Rating:
5.0
Happy to rent from your facility .
Luis L.
|
Overall Experience
Rating:
5.0
Was a great facility and I would not hesitate to recommend it to any wine family and friends
Karin t.
|
Overall Experience
Rating:
4.0
Just wish there were light(s) inside the unit so you can see better
Anthony C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
martha q.
|
Overall Experience
Rating:
4.0
Additional lighting on the second floor could be added in the far corners to make them more visible.
Shane P.
|
Overall Experience
Rating:
3.0
The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon.
The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!
Cynthia Z.
|
Overall Experience
Rating:
5.0
Great service at this location. Clean and taken care of
Luis V.
|
Online Move In
Rating:
5.0
David very nice to do business with very helpful.
Sky J.
|
First Impressions
Rating:
5.0
Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.
Adalberto L.
|
First Impressions
Rating:
5.0
Great service, never had an issue.
Gloria M.
|
Overall Experience
Rating:
1.0
The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.
Miriam M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yadira G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angelica J.
|
Overall Experience
Rating:
5.0
There were no lights in my unit but I felt all my stuff was safe which is the most important!
DONNA H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tristan L.
|
Overall Experience
Rating:
5.0
I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us
the Wilson family
marla w.
|
Overall Experience
Rating:
5.0
So good.... They have to use waiting lists. Cause everyone wants it.....
James C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
loraine h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William T.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
malou t.
|
Overall Experience
Rating:
5.0
Staff was helpful and friendly.
BLANCA Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cathy q.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crystal g.
|
Overall Experience
Rating:
4.0
Took 5 years to get a light over my unit other than that it was good
BENJAMIN C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda C.
|
Overall Experience
Rating:
4.0
The website said you will get a free lock. They charged me $13
Orrin L.
|
Online Move In
Rating:
5.0
Staff Very friendly and helpful at the front desk.
Explained clearly. Tour us around. facility is clean.
I'm happy and would recommend this uhaul storage to friends and family.
Rebecca S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystle C.
|
Overall Experience
Rating:
3.0
The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.
DONNA H.
|
First Impressions
Rating:
2.0
When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.
jody b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric K.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Letica G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeannette g.
|
First Impressions
Rating:
5.0
The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.
greg l.
|
Overall Experience
Rating:
5.0
Friendly professional personnel
Joseph H.
|
First Impressions
Rating:
5.0
Great
ARMANDO P.
|
Overall Experience
Rating:
3.0
First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.
Shea S.
|
Overall Experience
Rating:
5.0
Great
jose r.
|
Overall Experience
Rating:
5.0
The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help
Adesoji O.
|
Overall Experience
Rating:
5.0
tried works hardly for customer, kindness, effort
IL P.
|
First Impressions
Rating:
3.0
The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.
Sharon m.
|
Overall Experience
Rating:
5.0
I keep coming back to UHaul for the above reaaons, excellent customer service.
EVELYN A.
|
Overall Experience
Rating:
5.0
The people at Leffingwell were the best. Thanks so much for all your help.
Mandie W.
|
First Impressions
Rating:
3.0
Front desk staff were slow and not very helpful
Rand H.
|
Overall Experience
Rating:
5.0
All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.
maryce a.
|
Overall Experience
Rating:
5.0
I was helped in a timely manner
David S.
|
First Impressions
Rating:
5.0
Staff was very helpful, knowledgeable and friendly.
Lisa L.
|
Overall Experience
Rating:
5.0
The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.
maryce a.
|
First Impressions
Rating:
2.0
Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.
FELIPE C.
|
Overall Experience
Rating:
5.0
Absolutely wonderful service. A great place to keep everything safe.
Mary/Kenneth M.
|
Overall Experience
Rating:
5.0
Great help wonderful attitudes!
kevin w.
|
Reservation
Rating:
4.0
Very easy to access the units. Staff was helpful and friendly. Thanks!
Greg G.
|
Overall Experience
Rating:
5.0
Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!
Greg G.
|
Reservation
Rating:
4.0
The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.
Jennifer V.
|
Reservation
Rating:
5.0
Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.