Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took 5 years to get a light over my unit other than that it was good
The website said you will get a free lock. They charged me $13
Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.
The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.
When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.
The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.
Friendly professional personnel
Great
First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.
Great
The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help
tried works hardly for customer, kindness, effort
The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.
I keep coming back to UHaul for the above reaaons, excellent customer service.
The people at Leffingwell were the best. Thanks so much for all your help.
Front desk staff were slow and not very helpful
All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.
I was helped in a timely manner
Staff was very helpful, knowledgeable and friendly.
The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.
Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.
Absolutely wonderful service. A great place to keep everything safe.
Great help wonderful attitudes!
Very easy to access the units. Staff was helpful and friendly. Thanks!
Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!
The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.
Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.
