Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Leffingwell Rd

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cathy q. | Overall Experience |
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SERGIO M.
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EDUARDO C.
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Paul C.
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Some of the staff where not wearing masks, not wearing masks correctly (below the nose), or wearing masks that did not fit correctly (to big that did not cover anything)

JAMES D L.
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Customer did not leave a comment.

carolyn B.
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Brody S.
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NATHAN D.
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Very Professional

WILLIAM C.
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Customer did not leave a comment.

Daniel C.
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This would get 5 stars but seemed under-staffed during both my pickup and return visits, with long wait times. It's better to do check in and return on your phone to avoid the wait.

Donna O.
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They gave me the wrong truck to start with so I ended up putting in more gas than I should have. When I dropped it off, the guys couldn't figure out the simple mileage for the truck I actually drove. I should have gotten reimbursed for some of the gas, but the mileage was such an ordeal, that was too hard for these guys to figure out.

Karla R.
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VICTOR E.
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Francisco A. | First Impressions |
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PAIGE D.
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Great customer service!!!

Deanna D.
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Caleb G.
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Art L.
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Great service

STEVE L.
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Hear the customer out and listen to what the customer went through and offer a way for customer satisfaction.

Bryce W.
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Employees not wearing masks

crystal g. | Overall Experience |
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JOHN C.
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BRADD R.
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Marc J.
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DOMINIQUE B.
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Joey S.
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The associate who helped me did not do the walk around or opened the back of the 15 foot truck. He just told me to return the truck with full tank of gas. Whe I got home I found out that there is no hand truck and no padlock in the back. I have to call the customer service to let them know. %

ELAINE L.
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The staff were very professional and very understanding of my needs. They took the time to make sure I would get what I asked for from moving supplies to the size trucks I needed and when I needed them. They took a lot of stress away that comes with moving. I highly recommend using this location.

WILLIAM G.
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The guy was very help full

alexis D.
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Luis B.
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ALVIN F.
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Jennifer Lopez was very helpful and completed my transaction very efficiently. A+

Christine L.
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DAN M.
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Harnell H.
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Cameron B.
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MARGARET V.
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Everything was quick and easy.will definitely use this place again. Very professional

JOSE Q.
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SHERIDAN W.
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Great customer service at the location.

Cheryl N.
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But they gave us credit towards our bill. I really appreciated that.

SARA H.
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It was very easy, great price ( I didn't go very far) and would rent from there again. It was so helpful.

IRENE B.
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N/A

GUS T.
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i noticed that a customer was waiting in line to get propane, he was waiting for about 10mins to find out that the propane was no more. maybe put a sign or something to let them know before hand.

MIGUEL E.
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Well i feel like you should have the option to rent equipment for daily rate..i rented a dolly and i just need ed it for 1 day,but still got charge to use it for 4 when i dont need it.

BENJAMIN C. | Overall Experience |
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Took 5 years to get a light over my unit other than that it was good

ANTONIO D.
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Customer did not leave a comment.

DENNIS G.
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Thank you for responding to my claim

GABRIEL O.
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Poor customer service .. and lazy employees

SONIA R.
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Customer did not leave a comment.

Sukhoon K.
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Theodore H.
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Arturo R.
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Bernie is cool👍

Edward M.
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CRISTA G.
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JOSHUA M.
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Great work and easy online registration for rental.

JAMES K.
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Jose M.
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Staff was very nice reservation was obtain no problem, very nice experience.

SARINA M.
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SUSAN G.
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Your sales associates were excellent they were kind they were helpful they explained everything to me they show me the van they show me inside they explain everything to me and they were very respectful I feel very comfortable and I refer that location to everyone that needs a U-Haul thank you very much

Michael D.
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Excellent service. Very friendly staff!

Clarence H.
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Please see comments in previous. i would like some consideration for the Uhaul scheduling problem.

JAIME M.
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Customer did not leave a comment.

ANTHONY O.
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I returned the truck after sunset and inadvertently left my Ray Ban sunglasses and case in the truck.. When I returned the next day to see if the sunglasses were turned in, I was informed that no one had found any glasses.

STEVE C.
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BRIAN E.
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April J.
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JERRY M.
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Nothing , Herbert and david were awesome customer service quick and easy

CHRISTIAN B.
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I had a great experience here. Just it took a bit long to check out my vehicle because the internet was down.

GIOVANNI S.
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Great job to the staff at this location, I have a bum leg and I forgot how high these trucks are the young lady went out of her way to find a stepstool for me much appreciated

Rhony L.
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Shellie B.
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FERNANDO MANUEL H.
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Jeffrey C.
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Albert A.
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JOSEPH A.
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Heather A.
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MANUEL R.
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Michael C.
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SHERRY LYNN G.
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Too much air freshener used in the cab. The shocks on the truck need to be replaced.

MARIA J.
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When I got there was a long line and only one associate. The associated was very nice but very engaged in a conversation with the customer he was assisting. Minutes later a different associate came in. It looked like he was coming from grabbing lunch. He just walked through the line of customers without acknowledging any of us. He looked like he did not want to be bothered and did not want to be there at all.

Robert B.
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John was great on check out and Sebastian was great on check in. Will recommend this location to family and friends. Great customer service and a wonderful moving experience!

BRIAN P.
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Felt there wasn't enough staffing. Had to wait awhile for both picking up and dropping off. But when I finally did get a worker, they were kind and got the job done.

CARLOS I.
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Customer did not leave a comment.

Anthony F.
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Juan P.
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DAWN O.
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Jonathan Hernandez was spot on. He had me in and out in less then 10 minutes. Really knew his stuff. He had a great personality and made me laugh. With everything going on in the world, I really needed it! Way to go Jonathan I will refer everyone to that I haul location!!

Israel C.
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Customer did not leave a comment.

THOMAS O.
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Make sure the worker wear there mask during this pandemic

ERWIN E.
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I drove all the way there at the request of the U-Haul phone operator, and they told me that my trailer was given to someone else for an out of state— they also claimed they tried to reach me but did not have my phone number, but that is not true, as I received my confirmation via text message. So I had a confirmation, drove all the way there, and there was no trailer for me. Then the employee did not know how to look to see if anyone had one in the area. I was quite frustrated. This is the second time I've had trouble at this location, which is why I always go to the other U-Haul in nearby Whittier.

Javier C.
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Customer did not leave a comment.

charles P.
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GABRIEL P.
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Quick and professional, even got air in my tires for my vehicle, not expecting such service. Thank you very much will use this location again .

xenia A.
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gregory D.
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Norma J.
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Matthieu B.
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Seamless and no issues whatsoever.

DELFINO R.
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Carly F.
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darlene M.
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Marquis G.
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Elaine A.
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Maria V.
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Enrique S.
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Great service!!

Loretta M.
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price is excessive

Michael O.
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Customer did not leave a comment.

Brenda C. | Overall Experience |
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Customer did not leave a comment.

Orrin L. | Online Move In |
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The website said you will get a free lock. They charged me $13

Rebecca S. | Overall Experience |
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Staff Very friendly and helpful at the front desk. Explained clearly. Tour us around. facility is clean. I'm happy and would recommend this uhaul storage to friends and family.

Krystle C. | Overall Experience |
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Customer did not leave a comment.

DONNA H. | First Impressions |
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The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.

jody b. | Overall Experience |
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When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.

Eric K. | Overall Experience |
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Customer did not leave a comment.

Eric K. | First Impressions |
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Customer did not leave a comment.

Letica G. | Overall Experience |
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Customer did not leave a comment.

jeannette g. | First Impressions |
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Customer did not leave a comment.

greg l. | Overall Experience |
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The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.

Joseph H. | First Impressions |
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Friendly professional personnel

ARMANDO P. | Overall Experience |
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Great

Shea S. | Overall Experience |
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First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.

jose r. | Overall Experience |
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Great

Adesoji O. | Overall Experience |
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The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help

IL P. | First Impressions |
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tried works hardly for customer, kindness, effort

Sharon m. | Overall Experience |
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The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.

EVELYN A. | Overall Experience |
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I keep coming back to UHaul for the above reaaons, excellent customer service.

Mandie W. | First Impressions |
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The people at Leffingwell were the best. Thanks so much for all your help.

Rand H. | Overall Experience |
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Front desk staff were slow and not very helpful

maryce a. | Overall Experience |
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All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.

David S. | First Impressions |
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I was helped in a timely manner

Lisa L. | Overall Experience |
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Staff was very helpful, knowledgeable and friendly.

maryce a. | First Impressions |
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The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.

FELIPE C. | Overall Experience |
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Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.

Mary/Kenneth M. | Overall Experience |
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Absolutely wonderful service. A great place to keep everything safe.

kevin w. | Reservation |
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Great help wonderful attitudes!

Greg G. | Overall Experience |
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Very easy to access the units. Staff was helpful and friendly. Thanks!

Greg G. | Reservation |
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Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!

Jennifer V. | Reservation |
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The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.

Sharron P. | Reservation |
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Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.

No reviews have been submitted for this location.

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