Customer Reviews for U-Haul Moving & Storage at Leffingwell Rd

4,048 reviews

15707 Leffingwell Rd   Whittier, CA 90604
(& Santa Gertrudes)

(562) 943-7294

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(562) 943-7294

15707 Leffingwell Rd
Whittier, CA 90604
(& Santa Gertrudes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Randolph J. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Perfect customer service and very clean location. Thank you

NOEL G. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
1.0

Have reservation #25544197 with subtotal of $29.95. Cost to my credit card is $117.82. U-Haul rep confirmed miy e-mail address and said he would forward copy of invoice - 24 hours later not received. Your rental rate of $89 is far removed from your advertized rate of $19.95.

KENNETH S. 
Rating:
5.0

barnie was awesome, explain stuffs i didnt know about car transport trailer so well was super helpful. it was my first time so i had lots of questions he was not hesitated to answer them.

PHAISIT C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN V. 
Rating:
5.0

Very happy.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

MARISA R. 
Rating:
5.0

Friendly host

Bernard E. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Avelina G. 
Rating:
4.0

Customer did not leave a comment.

JULIEANNE T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

No

RICHARD L. 
Rating:
1.0

They don't answer their phone. They were not there to give us the key. They did not call to see if I was there. We had to give up on them and drive 70 miles to find a truck. U-Haul call center kept us on hold for 45 min three times and disconnected us twice. U haul rep sent us to an alternate location that didn't actually have a truck and the nice staff at Baldwin Park had to call around and find a truck 30 miles away in Whittier. Whittier staff was very good. Due to neglect at A-plus Van Nuys , 8:30 am pick up turned into 2pm and a 100 mile drive.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Just wish there were light(s) inside the unit so you can see better

Anthony C.  |  Overall Experience 
Rating:
5.0

The representative was very helpful and had a smile. Made me very comfortable.

SYED A. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Excellent customer service!!!

LARRY E. 
Rating:
5.0

Great experience. Friendly staff

CHRISTOPHER H. 
Rating:
5.0

Great service Sebastian always so helpful and friendly, makes things easy Thank you

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

JAIME P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

HUAYUE C. 
Rating:
5.0

Customer did not leave a comment.

martha q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE F. 
Rating:
5.0

Smooth process for truck rental. Very clean vehicle and great customer service

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

ANA G. 
Rating:
5.0

Jennifer was very helpful at the same time very efficient . Great customer service too! Thanks Jennifer

ALDRIN E. 
Rating:
5.0

Great experience, friendly staff on 11/03/2021

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

SUCHADA A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Always a Great Experience at this location

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy F. 
Rating:
5.0

My experience in picking up the truck was honestly great. The person who helped us was efficient, listened well, determined I needed a few more miles in my base, etc. explained the truck well and we were in and out of there in less than 15 mins.

EVELYN W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

HASHEM Z. 
Rating:
5.0

Customer did not leave a comment.

JESIKA C. 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD G. 
Rating:
1.0

Unfriendly

LUKAS R. 
Rating:
5.0

Person who helped me was very nice and professional.

NOEL T. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

Bernard E. 
Rating:
5.0

Excellent customer service.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
2.0

Side view mirror was super loose when I get on free way employees are the location don't give a shit

KEVIN C. 
Rating:
5.0

No improvement, needed facilities nice and clean, staff courteous . Equipment maintained. Maybe slightly larger storage facility.

GUSTAVO L. 
Rating:
5.0

Customer did not leave a comment.

BERNARD E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Attendant Sebastian was really knowledgeable and helpful in all the traction. Great customer service!

MAURICIO S. 
Rating:
5.0

Customer did not leave a comment.

PHIL S. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Good service

BERNARD E. 
Rating:
5.0

Everything was handled quickly and professionally. I can't think of any improvements to suggest.

TABETH G. 
Rating:
4.0

Additional lighting on the second floor could be added in the far corners to make them more visible.

Shane P.  |  Overall Experience 
Rating:
5.0

Perfect process, super easy. David helped me and was great, fast, efficient, and effective. Couldn't have asked for anything else, super experience!

JONATHAN B. 
Rating:
5.0

This is my second time coming to this place and getting same size truck. Staff was friendly knowledgeable very reliable. I felt welcomed it was fast and easy.

BRENDA V. 
Rating:
5.0

Matt was awesome!! Great customer service!!

JESSICA R. 
Rating:
5.0

The staff was great and seabass!!! Was great!

William P. 
Rating:
5.0

Add a 3rd person to help with Saturday afternoon check -ins.

CHERIE K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN V. 
Rating:
5.0

Can't get any better! 10/10

LEONEL F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

The person I was in contact with was very polite and quick to receive my trailer. This is a very busy U Haul dealer in a high population neighborhood. If you are going to rent any thing from this location, do it way in advance if possible. They are really busy and their employees are fast and courteous.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

SHELDON S. 
Rating:
5.0

Customer did not leave a comment.

Andrea Y. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
5.0

Jennifer Lopez made all expeditious and she is always smiling

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Pick up and return went smooth and vehicle performed as expected, overall experience was as painless as one can hope. Guys working there were courteous and helpful.

Leonard G. 
Rating:
2.0

I rent a pick up on 9/19, and I filled up the tank to the same level while I picked up the truck, but when I check my receipt, this store still charge me for the fuel which does not make any sense. However, when I called to request the refund, one of the representative asked if I took any photos for the fuel level. If not, I may not able to get the refund since there's no proof. Of course, I didn't take any photos as I always return cars with the same fuel level, and there hadn't been a problem until this time. I'm disappointed on their customer service and the way they offered the solution!

Molin L. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLEN H. 
Rating:
2.0

Employees are rude

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Both employees that worked with me were extremely nice and helpful and saved me time and money.

Daniel S. 
Rating:
5.0

I can think of nothing. The gentleman was friendly and quickly took care of our return. Very pleasant to do business with.

donna G. 
Rating:
5.0

Customer did not leave a comment.

Ruben D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Nothing everyone was great.

ERICK B. 
Rating:
5.0

Keep Up The Good Work And The U-Haul Experiance..!

TROY C. 
Rating:
3.0

The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon. The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!

Cynthia Z.  |  Overall Experience 
Rating:
5.0

Keep Up The Good Work..Leffingwell U-Haul..Whittier California

TROY C. 
Rating:
5.0

Customer did not leave a comment.

BRANDEN R. 
Rating:
4.0

Customer did not leave a comment.

angel C. 
Rating:
5.0

Great service at this location. Clean and taken care of

Luis V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

AC did not work

ANDREW N. 
Rating:
1.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

Leland W. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Very helpful and courteous

MARIA S. 
Rating:
4.0

It seems like the staff is short handed. Maybe hiring one more person would help....?

KAREN F. 
Rating:
3.0

Too many customers nor enough help, only had 2 guys working and they were overwhelmed with too many customers

ELKIN N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
5.0

Was missing two items that i purchased

Derek E. 
Rating:
5.0

During these trying times Uhaul team provided excellent and professional service.

Louie U. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO P. 
Rating:
5.0

Customer did not leave a comment.

ELMER F. 
Rating:
5.0

David very nice to do business with very helpful.

Sky J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.

Adalberto L.  |  First Impressions 
Rating:
1.0

The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.

Miriam M.  |  Online Move In 
Rating:
5.0

So good.... They have to use waiting lists. Cause everyone wants it.....

James C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Online Move In 
Rating:
5.0

Staff was helpful and friendly.

BLANCA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco A.  |  First Impressions 
Rating:
5.0

Friendly professional personnel

Joseph H.  |  First Impressions 
No reviews have been submitted for this location.

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