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Misty M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Leisure World
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice guys in customer service, easy to work with. All around good experience.
Richard RStaff was great very helpful
Gary R | First ImpressionsI don’t like dealing with the main U-Haul number but I really like Ann and her staff, they are always helpful and pleasant!
Ann S | Overall ExperienceGreat experience
Eli R | First ImpressionsThank you for being considerate that people are going through rough times & being affordable.
SAKEENA G | Overall ExperienceThe only con that I have is that you don't have rest rooms on both sides of the facility.
Charles S | Overall ExperienceVery friendly and helpful. Thank you
Matt SThe gentleman who was working was able to get me a storage unit when the one I was supposed to return the truck to said I didn’t have a reservation even though I had an email showing I had one. Alrthough their staff was polite they didn’t even have a unit available. So the guy at this location was able to get me a unit larger than I originally wanted.
Catherine P | First ImpressionsGreat storage place. I will recommend you guys to anyone I know
BRIAN L | Overall ExperienceThis facility was well managed very clean. Staff always helpful
Monica D | Overall ExperienceJoshua was especially helpful in the overall process. He's a great employee for you guys.
Charles S | First ImpressionsEveryone was very helpful and friendly. I only moved out because the larger size unit I needed was not available.
Steve P | Overall Experienceawesome
Vincente DAnn and Josh did a good job helping obtain a unit that met my needs. Both were very professional.
Steve P | First ImpressionsAnn and staff were very helpful and answered all my questions. I wanted to see a unit at the Falcon Field facility and they were very accommodating in doing that.
BRENDA S | First ImpressionsAnn was totally unprofessional, not customer friendly, disrespectful and would return to this uhale again.
Carla CExcellent experience! Highly recommend them.
Cynthia W | Overall ExperienceAwesome people ,great service!
James J | Overall ExperienceIt was such a wonderful experience working with these incredible people. They truly know the meaning of customer service. Thank you so much! Martin Fernandez
martin f | Overall ExperienceU Haul is the Cadillac in field of service
PEGGY C | Overall ExperienceI would have stayed but have condensed 4 units into one larger storage
charles m | Overall ExperienceAnn was unbelievable she helped me from start to finish as I came to this location in Arizona from Alaska and she made sure our transition was effortless I would recommend Using UHAUL abut also ANN in fulfilling your needs thank you
MARK T | Overall ExperienceMy items came out of the storage unit looking just as good as the day they went in. The units are clean and we found no pests when we took my furniture out
Jessica C | Overall ExperienceThe management of this company needs to train their employees a little bit better. I arrived at the proper time exactly at 12:30 which was my scheduled time to pick up the van. The man who was helping me really didn't know how to do the process on the computer screen so by the time he was able to figure it out with the help of his manager who was at home it was 50 minutes later. So, I got a late start and after I left. I noticed that the text I received said I only had 3 hours left meaning I lost a full hour of my scheduled time with the van. It was a good thing that we didn't have a whole lot to move because I got it back in just under the 3 hours. I just feel like in the future the employees need to know how to do the reservations because by the time I left with the van there were a few irritated customers waiting to be assisted. If there was a positive it was the rental van as it was a fairly new van with under 10,000 miles on it and very comfortable and easy to ride.
Joseph DI will use this storage facility again in the future.
Carlene D | Overall ExperienceFix issues with computer transactions not working and require manual entry. Keys were misplaced by staff so took longer than necessary to find upon pickup. When returning I noticed their office was so hot like 80+ degrees when temp outside was 72 and they had to have the heater on. Annoyingly charged a full day’s rate when only 30 mins late for drop off, even though Uhaul wasted 30 mins of my time during pickup process…uggh!
Diane WThe Uhaul storage rental closest to us is the Falcon Field location in Mesa AZ, but there is no staff at that location. Had to go to the store at 457 S Higley Road Mesa which is only about a mile or mile and 1/2 further, but it was a bit inconvenient when I went to the Falcon Field location to purchase moving materials and realized there was not an actual store there.
Susan L | First ImpressionsKind, friendly, knowledgeable, quick
Rick J | First ImpressionsGive Travis a well done pat on the back
Randall Fnone, nice location excellent staff.
Scott Pnothing.
Kurt KMy son talked to Anne,and she was great
sharon G | First ImpressionsI was redirected to this location but they didn’t have the dolly that was on the reservation. When UHaul Corporate has to redirect the customer from the original location to another because the vehicle isn’t on site, they should ensure the equipment is available at the new site. The customer service at the site was great. The POS equipment wasn’t very good, I couldn’t pay w/ a chip credit card. There was also a problem with the link sent to my email. I couldn’t get to the next page after uploading my driver’s license. I was unable to upload a photo of the back of my license. The driver’s license requirement should be sent in advance of pick up. It will make the transaction smoother for both the employee and customer. Thanks
Teresa AThe staff was professional and extremely nice I would indeed recommend this facility
Jason G | Overall ExperienceThe manager, Ann, was exceptionally helpful.
willam t | First ImpressionsThe right front tire was underinflated. Vehicle maintenance is important for rentals.
John PI think I was charged much more than I was supposed to
Sarah MThe representative was very friendly, professional, and quick. This was my best experience with U-Haul ever.
DWayne TAnn and Amber were both very nice and helpful
Renee B | First ImpressionsGreat colleagues, great service, great equipment.
Thomas MThey went above and beyond to help us out.
Kendra B | Overall ExperienceShe went above and beyond to help us out. She came through!
Kendra B | First ImpressionsLove my storage area. Have had it since May 2019... Can't stand U- Haul rental trucks and the off site pick up places. Worst experience and service EVER IN JUNE 2022
Lorie C | First ImpressionsThe team at Leisure World U-haul were awesome. Thank you for the 2 years I was there!
Kelly G | Overall ExperienceManager is awesome and very helpful accommodating and friendly
MARK T | First ImpressionsVery nice people, helpful.I’m very happy working with this facility.
Lidia F | Overall ExperienceGreat facility, friendly staff. I would use again.
Hedy K | Overall ExperienceGreat customer service
Monica D | First ImpressionsCould not be better
Thomas K | First ImpressionsProfessional, accomadating and friendly ...
douglas bDavid was great in helping with the process of setting up the unit and explained and answered all my questions.
dariusz k | First ImpressionsAll of you were wonderful. Thank you so much. Angel
angel s | Overall ExperienceHad multiple times when I was told I did not pay when I did. Also was told that my lock was still on the unit when it was not.
Amanda B | Overall ExperienceVery kind and helpful and explained how everything works very clean and well cared for
coleen s | First ImpressionsClean well maintained units and facilities. Staff is knowledgeable, accommodating and fry!
Connie C | Overall ExperienceI most appreciated how easy the staff made this experience. I live out of state and the employees were truly helpful with all of my needs.
Joan S | Overall ExperiencePerhaps the only thing that I'd add is some sort of after hours bathroom access.
STEVEN H | First ImpressionsI have had several different sized units at both facilities. Great experience every time.
Betty B | Overall ExperienceThe storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Thank you
Sarah R | Overall ExperienceI needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.
Dusty J | Overall ExperienceOnly negative is that they don't prorate if you clean out before month end.
katheryn k | Overall Experiencenothing. everything was great
Gregory Pthe person at the counter was friendly and professional
MICHAEL BThe van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.
DAVID AI love Uhaul
Vittorio K | Overall ExperienceOf course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!
Linda K | Overall ExperienceVehicle displayed a change oil message
Ronald WThere is no such thing as climate “control” when you keep it at 80 degrees. False advertising and one day someone will sue you over it
Natalie J | Overall ExperienceVery helpful!
Wendy BFirst, Amy called me a liar, outloud, in front of other customers. She actually said, “you are a liar” about my alternate contact. 2nd, you advertise “climate control” yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don’t ever do this to someone else. This is NOT the first time I am sure!
Natalie J | First ImpressionsEverything was ok with me.
Gordon HAnn & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZ
melinda m | Overall ExperienceWas charged $89 for 3 hours on a van
Fredrick KI Love Ann, she was great all this time and her assistants were all great! Thank You
Fransisco E | Overall ExperienceCustomer service was excellent. She was friendly and delightful.
Timothy TThis facility is run very efficiently! It’s a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!
Timothy S | Overall ExperienceExcellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.
GEORGE G | First ImpressionsVery clean and I like that It has AC In the storage unit
Randahl G | First ImpressionsClean and good service.
Gordon HGreat place I would recommend u haul to anyone
William D | Overall ExperienceI have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.
Betty B | First ImpressionsClean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.
Colleen G | First ImpressionsFrom beginning to move-in, everything went smooth!
Donald N | First ImpressionsGreat customer service. Smooth move in and out. Lovely facility.
Christopher P | Overall ExperienceExcellent and friendly service made the process easy! Thanks
MICHEAL KThe agents were very nice and helpful
Marcel FExcellent staff. Excellent facility. Experience could not have been better.
William C | First ImpressionsThe staff is AMAZING at this facility. We’ve had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!
Rebecca F | Overall ExperienceUsed it for moving and it was perfect. Very helpful team with any help I needed.
Lauren M | Overall ExperienceThe lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .
Vaughn N | Overall ExperienceThis facility is so clean. The staff are friendly & helpful.
Lisa C | Overall ExperienceAnn and her staff provided wonderful customer service.
roy p | Overall ExperienceI would definitely rent again with this location and staff
Mary M | Overall ExperienceThe customer service was outstanding & the facility is extremely clean & well maintained.
Lisa C | First ImpressionsLoved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.
Fredrick S | Overall ExperienceLiam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.
Kelly G | First ImpressionsI had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.
Christopher JAll good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.
Nadine D | Overall ExperienceThe guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!
Timothy S | First ImpressionsAnn and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.
monica r | Overall ExperienceVery friendly and helpful
Peter L | First Impressionsvery helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!
tommy b | First ImpressionsFast, friendly and very simple. Thank You
Bobby W | First ImpressionsCustomer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.
Taylor MExcellent customer service and great facility. Thank you!!!
PHILLIP D | Overall ExperienceLeo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer
Christopher M | First ImpressionsNo suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!
Kenny BNothing. Stall were personable and professional when renting and returning.
JOHN MI had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.
Dennis Bvery friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.
Gordon HThere was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.
Brian HWas closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.
joan sWe thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.
Mary H | Overall ExperienceVery kind staff
Megan R | First ImpressionsPerfect location
George S | First ImpressionsReally went out of their way to help and make it happen quickly and efficiently.
Joan S | First ImpressionsGreat place to store a great staff to work with would use them again
BELLA J | Overall ExperienceThere was a little confusion with the first check-in and assigning the unit.
deana w | First ImpressionsLiam and the manager were exceptionally helpful. A plus!!
Erik H | First ImpressionsI will use them again .it was very clean .
GEORGIA B | Overall ExperienceAll I can say is top notch! Great experience.
Ryan G | Overall Experiencefriendly staff, far more helpful than other nearby UHaul stores
Ann WOn both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.
Amy S | Overall ExperienceClean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.
jacob P | Overall Experiencegreat help
Jessie A | First ImpressionsAll went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.
Brenda G | Overall ExperienceI had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.
Katee MHelpful, kind and followed COVID protocols perfectly!
John BBarbara was amazing!
Karen ONot a thing, all good!
Micheal KLove this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it
Kenneth A | Overall ExperienceI recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!
Donald W.
Linley H | Overall ExperienceCustomer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.
Lucy B | First ImpressionsThis place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in
Benjamin WExcellent!!!
Brenda B | First ImpressionsBarbara was very helpful its very clean
Patricia R | First Impressions..
Bryan H | Overall ExperienceVery helpful, explained everything in detail.
Linley H | First ImpressionsVery nice and explained everything, thank you!
sean s | First ImpressionsGreat customer service! Very friendly and personable! The pick up and return process were both easy!
Despina PI have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.
Kristen FWe arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.
Matthew TBe precise about information that is given to customer. It is the customer’s money.
Alfreda WUsing the online check in & return of the rental made the experience easy & low stress. Thank you.
teresa e | Overall ExperienceEverything was well explained and our rental went very smoothly.
Janet CI did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti
Timothy S | Overall ExperienceSwiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.
Johanna B | Overall ExperienceThe representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with
Camille V | First ImpressionsVery quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.
Bruce RMy truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.
Ashley V | First ImpressionsEverything was great
Timothy S | First ImpressionsGreat storage facility, staff are super friendly and helpful.
Matt H | Overall ExperienceThe experience was great and smooth. Ann helped us very well.
Dattatreya J | First ImpressionsStaff was helpful!
James H | First ImpressionsVery friendly and helpful, highly recommend
Martin L | First ImpressionsStaff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.
Berenice R | Overall ExperienceI rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A
Evelyn A | First ImpressionsAnn was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service
kathy g | Overall ExperienceAnn is a keeper! She was pleasant, knowledgeable and sharp. Great experience.
jay r | First ImpressionsU Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy
Greg R | Overall ExperienceHad to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.
Tamara MAlways friendly and helpful, no complaints
Jacqueline S | Overall ExperienceThe rep was kind
Josephine D | First ImpressionsVery efficient! Thank you
Jeffrey BVery good experience
Larry B | Overall ExperienceThe agent who helped me was awesome. Great service and a great experience.
Steven FVERY GOOD!
LUCILLE K | Overall ExperienceGotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star's
Giuseppe B | First ImpressionsVERY friendly and helpful..
Larry B | First ImpressionsMore employees on duty...sole employee on duty was overwhelmed, but handled it well...
Ralph EExcellent customer service from Tyler!
Briauna D | First ImpressionsAnn was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!
LUCILLE K | First ImpressionsEasy access to our unit.
STEPHEN P | Overall ExperienceVery professional and knowledgeable
monica r | First ImpressionsNew facility. Clean, friendly, informative and helpful staff.
richard h | First ImpressionsPersons I dealt with directly were nice, friendly, and helpful.
Olga DParking is not optimal.
Barbara MIt seems all the hiccups from opening we’re corrected.
Ryan L | Overall ExperienceCould not ask for a better experience. The customer service is top notch!
Sheri M | Overall ExperienceAnn and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .
Amanda GUltra clean facility, staff is awesome!!
jason b | First ImpressionsCheck-in info was given comprehensively and the staff were most helpful with the assistance we needed.
Janet C | First ImpressionsDidn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!
Tracy B | Overall Experiencegreat customer service
roy p | First ImpressionsGreat employees, nice facility
abid a | Overall ExperienceWe had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!
Kathleen M | First ImpressionsFacility was great and the staff was very helpful
mary n | First ImpressionsI only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!
Michelle J | Overall ExperienceAnn has excellent customer service skills!
kathy g | ReservationAnn and the other ladies in the office went above and beyond to be helpful.
Sheri K | Reservation