Customer Reviews for U-Haul Moving & Storage at Leisure World

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Leisure World

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Despina P. on

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Great customer service! Very friendly and personable! The pick up and return process were both easy!

Kristen F. on

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I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.

Matthew T. on

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We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.

Janet C. on

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Customer did not leave a comment.

Alfreda W. on

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Be precise about information that is given to customer. It is the customer’s money.

Ernie B. on

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Customer did not leave a comment.

teresa e. on

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Using the online check in & return of the rental made the experience easy & low stress. Thank you.

Janet C. on

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Everything was well explained and our rental went very smoothly.

Timothy S. on

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I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti

Wayne H. on

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Customer did not leave a comment.

Johanna B. on

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Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.

Camille V. on

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The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with

Carolyn B. on

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Customer did not leave a comment.

Bruce R. on

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Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.

Matthew R. on

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Customer did not leave a comment.

Ashley V. on

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My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.

Timothy S. on

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Everything was great

Matt H. on

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Great storage facility, staff are super friendly and helpful.

Dattatreya J. on

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The experience was great and smooth. Ann helped us very well.

James H. on

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Staff was helpful!

Martin L. on

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Very friendly and helpful, highly recommend

Berenice R. on

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Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.

Evelyn A. on

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I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A

kathy g. on

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Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service

jay r. on

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Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.

Greg R. on

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U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy

Jacqueline S. on

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Always friendly and helpful, no complaints

Josephine D. on

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The rep was kind

Larry B. on

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Very good experience

LUCILLE K. on

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VERY GOOD!

Giuseppe B. on

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Gotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star's

Larry B. on

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VERY friendly and helpful..

Briauna D. on

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Excellent customer service from Tyler!

LUCILLE K. on

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Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!

STEPHEN P. on

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Easy access to our unit.

monica r. on

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Very professional and knowledgeable

richard h. on

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New facility. Clean, friendly, informative and helpful staff.

Ryan L. on

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It seems all the hiccups from opening we’re corrected.

Sheri M. on

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Could not ask for a better experience. The customer service is top notch!

Chris M. on

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Ultra clean facility, staff is awesome!!

Janet C. on

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Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.

Tracy B. on

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Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!

roy p. on

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great customer service

abid a. on

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Great employees, nice facility

Kathleen M. on

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We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!

mary n. on

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Facility was great and the staff was very helpful

Michelle J. on

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I only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!

kathy g. on

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Ann has excellent customer service skills!

Sheri K. on

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Ann and the other ladies in the office went above and beyond to be helpful.