Customer Reviews for U-Haul Moving & Storage at Leisure World

Rating:

3.0

Way over charge and hidden fees and app doesn’t work to check in and was charged late fees do not rent from them.

Rating:

5.0

The only thing that was a negative issue was that there were spiders in the storage unit when we were moving out with the moving company. I just wanted to let you know that it was enough to where they were attacking them. Everyone working there were amazing people who are extremely helpful and kind.

Rating:

5.0

Although they were full, Codi, the manager, took out names down and, when one became available, her team contacted us and we went down the next day. When we saw her the next day, she told me that there was already a note on the unit that it was being held for us. Very well handled!

Rating:

5.0

The staff has to be some of the best I've ever encountered. I was a customer since the opening of the facility in 2018. Everyone at this facility is very friendly and a pleasure to work with. I would recommend this facility to everyone. Thank you for your help!

Rating:

5.0

Very friendly! Check in was so easy!

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

All the staff were friendly and helpful. I made a big mistake in renting with other storage co. Close to my home and I was not happy with them. It was worth the extra miles to go.

Rating:

5.0

I had a awesome visit with uhaul! The person who helped me was kind patient and very helpful, there's always room for improvement but I think I had a great experience.

Rating:

5.0

Every thing from my first call and conversation with Rebecca and the way she handled the whole transaction was very clear and precise

Rating:

3.0

The Price paid does not much the one on commercial even when use a very short distance than expected; this need to be adjusted

Rating:

5.0

The representative we dealt with was very very nice. I would recommend this store to my friends. Also they had Halloween candy that we got to eat, always a plus!!

Rating:

2.0

This location lied about the gas usage and I was overcharged for gas. The truck had no gas to begin with and I added fuel to the truck and returned it. Highly disappointed

Rating:

5.0

The staff is great, the facility is clean and well maintained. Thank you!!

Rating:

5.0

Easy in and out.

Rating:

5.0

They office workers were professional and friendly!

Rating:

4.0

The employee that rented me the U-Haul was not trained and didn’t know what he was doing. He didn’t go over anything with me at all. I wasn’t aware that there was a time to return vehicle. The receiving employee wasn’t any better. She didn’t correctly check the vehicle back in and was sitting in the vehicle for a long time. I wasn’t pleased as this should be a good experience in my time of need.

Rating:

5.0

Joshua, Cody and all the staff are friendly, helpful and knowledgeable.

Rating:

4.0

The facility felt safe and well lit. Employees helpful. I stored my items for about 4.5 years while out of the country. I found the interior of the storage unit full of dead (as far as I could see) spiders, spider webs and lots of mice feces towards the back of the unit. Unit had a black mice box in it but I do not think any mice were ever trapped in it. Other than problems with rodents. The place seemed clean and well maintained.

Rating:

5.0

Grateful for the patience and knowledge of the staffer who assisted me.

Rating:

5.0

Ann was beyond sweet and helpful. I arrived at 7:01am and she made my morning foster much brighter. The stress of moving was so overwhelming however I’m beyond grateful that she was opening that morning.

Rating:

5.0

We opened this unit on 05-25-22 till 05-15-24. From our very first dealings we were always treated with kindness, patience, caring and respect. The GM Ann Brandau has done an excellent job with her crew and facility operations. Thanks for being there for us your customer whenever we needed you, folks congratulations on a job well done. GREAT TEAM KEEP UP THE GOOD WORK.

Rating:

5.0

No issues. Great service and clean location.

Rating:

5.0

Nice guys in customer service, easy to work with. All around good experience.

Rating:

5.0

Staff was great very helpful

Rating:

5.0

I don’t like dealing with the main U-Haul number but I really like Ann and her staff, they are always helpful and pleasant!

Rating:

5.0

Great experience

Rating:

5.0

Thank you for being considerate that people are going through rough times & being affordable.

Rating:

5.0

The only con that I have is that you don't have rest rooms on both sides of the facility.

Rating:

4.0

Very friendly and helpful. Thank you

Rating:

5.0

The gentleman who was working was able to get me a storage unit when the one I was supposed to return the truck to said I didn’t have a reservation even though I had an email showing I had one. Alrthough their staff was polite they didn’t even have a unit available. So the guy at this location was able to get me a unit larger than I originally wanted.

Rating:

5.0

Great storage place. I will recommend you guys to anyone I know

Rating:

5.0

This facility was well managed very clean. Staff always helpful

Rating:

5.0

Joshua was especially helpful in the overall process. He's a great employee for you guys.

Rating:

5.0

Everyone was very helpful and friendly. I only moved out because the larger size unit I needed was not available.

Rating:

5.0

awesome

Rating:

5.0

Ann and Josh did a good job helping obtain a unit that met my needs. Both were very professional.

Rating:

5.0

Ann and staff were very helpful and answered all my questions. I wanted to see a unit at the Falcon Field facility and they were very accommodating in doing that.

Rating:

1.0

Ann was totally unprofessional, not customer friendly, disrespectful and would return to this uhale again.

Rating:

5.0

Excellent experience! Highly recommend them.

Rating:

5.0

Awesome people ,great service!

Rating:

5.0

It was such a wonderful experience working with these incredible people. They truly know the meaning of customer service. Thank you so much! Martin Fernandez

Rating:

5.0

U Haul is the Cadillac in field of service

Rating:

5.0

I would have stayed but have condensed 4 units into one larger storage

Rating:

5.0

Ann was unbelievable she helped me from start to finish as I came to this location in Arizona from Alaska and she made sure our transition was effortless I would recommend Using UHAUL abut also ANN in fulfilling your needs thank you

Rating:

5.0

My items came out of the storage unit looking just as good as the day they went in. The units are clean and we found no pests when we took my furniture out

Rating:

2.0

The management of this company needs to train their employees a little bit better. I arrived at the proper time exactly at 12:30 which was my scheduled time to pick up the van. The man who was helping me really didn't know how to do the process on the computer screen so by the time he was able to figure it out with the help of his manager who was at home it was 50 minutes later. So, I got a late start and after I left. I noticed that the text I received said I only had 3 hours left meaning I lost a full hour of my scheduled time with the van. It was a good thing that we didn't have a whole lot to move because I got it back in just under the 3 hours. I just feel like in the future the employees need to know how to do the reservations because by the time I left with the van there were a few irritated customers waiting to be assisted. If there was a positive it was the rental van as it was a fairly new van with under 10,000 miles on it and very comfortable and easy to ride.

Rating:

5.0

I will use this storage facility again in the future.

Rating:

2.0

Fix issues with computer transactions not working and require manual entry. Keys were misplaced by staff so took longer than necessary to find upon pickup. When returning I noticed their office was so hot like 80+ degrees when temp outside was 72 and they had to have the heater on. Annoyingly charged a full day’s rate when only 30 mins late for drop off, even though Uhaul wasted 30 mins of my time during pickup process…uggh!

Rating:

4.0

The Uhaul storage rental closest to us is the Falcon Field location in Mesa AZ, but there is no staff at that location. Had to go to the store at 457 S Higley Road Mesa which is only about a mile or mile and 1/2 further, but it was a bit inconvenient when I went to the Falcon Field location to purchase moving materials and realized there was not an actual store there.

Rating:

5.0

Kind, friendly, knowledgeable, quick

Rating:

5.0

Give Travis a well done pat on the back

Rating:

5.0

none, nice location excellent staff.

Rating:

5.0

nothing.

Rating:

4.0

My son talked to Anne,and she was great

Rating:

5.0

I was redirected to this location but they didn’t have the dolly that was on the reservation. When UHaul Corporate has to redirect the customer from the original location to another because the vehicle isn’t on site, they should ensure the equipment is available at the new site. The customer service at the site was great. The POS equipment wasn’t very good, I couldn’t pay w/ a chip credit card. There was also a problem with the link sent to my email. I couldn’t get to the next page after uploading my driver’s license. I was unable to upload a photo of the back of my license. The driver’s license requirement should be sent in advance of pick up. It will make the transaction smoother for both the employee and customer. Thanks

Rating:

5.0

The staff was professional and extremely nice I would indeed recommend this facility

Rating:

5.0

The manager, Ann, was exceptionally helpful.

Rating:

4.0

The right front tire was underinflated. Vehicle maintenance is important for rentals.

Rating:

1.0

I think I was charged much more than I was supposed to

Rating:

5.0

The representative was very friendly, professional, and quick. This was my best experience with U-Haul ever.

Rating:

5.0

Ann and Amber were both very nice and helpful

Rating:

5.0

Great colleagues, great service, great equipment.

Rating:

5.0

They went above and beyond to help us out.

Rating:

5.0

She went above and beyond to help us out. She came through!

Rating:

5.0

Love my storage area. Have had it since May 2019... Can't stand U- Haul rental trucks and the off site pick up places. Worst experience and service EVER IN JUNE 2022

Rating:

5.0

The team at Leisure World U-haul were awesome. Thank you for the 2 years I was there!

Rating:

5.0

Manager is awesome and very helpful accommodating and friendly

Rating:

5.0

Very nice people, helpful.I’m very happy working with this facility.

Rating:

5.0

Great facility, friendly staff. I would use again.

Rating:

5.0

Great customer service

Rating:

5.0

Could not be better

Rating:

4.0

Professional, accomadating and friendly ...

Rating:

5.0

David was great in helping with the process of setting up the unit and explained and answered all my questions.

Rating:

5.0

All of you were wonderful. Thank you so much. Angel

Rating:

3.0

Had multiple times when I was told I did not pay when I did. Also was told that my lock was still on the unit when it was not.

Rating:

5.0

Very kind and helpful and explained how everything works very clean and well cared for

Rating:

5.0

Clean well maintained units and facilities. Staff is knowledgeable, accommodating and fry!

Rating:

5.0

I most appreciated how easy the staff made this experience. I live out of state and the employees were truly helpful with all of my needs.

Rating:

5.0

Perhaps the only thing that I'd add is some sort of after hours bathroom access.

Rating:

5.0

I have had several different sized units at both facilities. Great experience every time.

Rating:

4.0

The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Thank you

Rating:

2.0

I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners. Obviously I had to get a refund and rent elsewhere.

Rating:

4.0

Only negative is that they don't prorate if you clean out before month end.

Rating:

5.0

nothing. everything was great

Rating:

5.0

the person at the counter was friendly and professional

Rating:

1.0

The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.

Rating:

5.0

I love Uhaul

Rating:

5.0

Of course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!

Rating:

5.0

Vehicle displayed a change oil message

Rating:

2.0

There is no such thing as climate “control” when you keep it at 80 degrees. False advertising and one day someone will sue you over it

Rating:

5.0

Very helpful!

Rating:

2.0

First, Amy called me a liar, outloud, in front of other customers. She actually said, “you are a liar” about my alternate contact. 2nd, you advertise “climate control” yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don’t ever do this to someone else. This is NOT the first time I am sure!

Rating:

5.0

Everything was ok with me.

Rating:

5.0

Ann & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZ

Rating:

2.0

Was charged $89 for 3 hours on a van

Rating:

5.0

I Love Ann, she was great all this time and her assistants were all great! Thank You

Rating:

5.0

Customer service was excellent. She was friendly and delightful.

Rating:

5.0

This facility is run very efficiently! It’s a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!

Rating:

5.0

Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.

Rating:

5.0

Very clean and I like that It has AC In the storage unit

Rating:

5.0

Clean and good service.

Rating:

5.0

Great place I would recommend u haul to anyone

Rating:

5.0

I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.

Rating:

5.0

Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.

Rating:

5.0

From beginning to move-in, everything went smooth!

Rating:

5.0

Great customer service. Smooth move in and out. Lovely facility.

Rating:

5.0

Excellent and friendly service made the process easy! Thanks

Rating:

5.0

The agents were very nice and helpful

Rating:

5.0

Excellent staff. Excellent facility. Experience could not have been better.

Rating:

5.0

The staff is AMAZING at this facility. We’ve had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!

Rating:

5.0

Used it for moving and it was perfect. Very helpful team with any help I needed.

Rating:

5.0

The lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .

Rating:

5.0

This facility is so clean. The staff are friendly & helpful.

Rating:

5.0

Ann and her staff provided wonderful customer service.

Rating:

5.0

I would definitely rent again with this location and staff

Rating:

5.0

The customer service was outstanding & the facility is extremely clean & well maintained.

Rating:

5.0

Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.

Rating:

5.0

Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.

Rating:

3.0

I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.

Rating:

3.0

All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.

Rating:

5.0

The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!

Rating:

5.0

Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!

Rating:

5.0

Fast, friendly and very simple. Thank You

Rating:

2.0

Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.

Rating:

5.0

Excellent customer service and great facility. Thank you!!!

Rating:

5.0

Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer

Rating:

5.0

No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!

Rating:

5.0

Nothing. Stall were personable and professional when renting and returning.

Rating:

3.0

I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.

Rating:

5.0

very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.

Rating:

3.0

There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.

Rating:

3.0

Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.

Rating:

5.0

We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.

Rating:

5.0

Very kind staff

Rating:

5.0

Perfect location

Rating:

5.0

Really went out of their way to help and make it happen quickly and efficiently.

Rating:

5.0

Great place to store a great staff to work with would use them again

Rating:

4.0

There was a little confusion with the first check-in and assigning the unit.

Rating:

5.0

Liam and the manager were exceptionally helpful. A plus!!

Rating:

5.0

I will use them again .it was very clean .

Rating:

5.0

All I can say is top notch! Great experience.

Rating:

5.0

friendly staff, far more helpful than other nearby UHaul stores

Rating:

2.0

On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.

Rating:

5.0

Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.

Rating:

5.0

great help

Rating:

3.0

All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.

Rating:

1.0

I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.

Rating:

5.0

Helpful, kind and followed COVID protocols perfectly!

Rating:

5.0

Barbara was amazing!

Rating:

5.0

Not a thing, all good!

Rating:

5.0

Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it

Rating:

1.0

I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!

Rating:

5.0

.

Rating:

5.0

Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.

Rating:

5.0

This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in

Rating:

5.0

Excellent!!!

Rating:

5.0

Barbara was very helpful its very clean

Rating:

4.0

..

Rating:

5.0

Very helpful, explained everything in detail.

Rating:

5.0

Very nice and explained everything, thank you!

Rating:

5.0

Great customer service! Very friendly and personable! The pick up and return process were both easy!

Rating:

5.0

I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.

Rating:

3.0

We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.

Rating:

3.0

Be precise about information that is given to customer. It is the customer’s money.

Rating:

5.0

Using the online check in & return of the rental made the experience easy & low stress. Thank you.

Rating:

5.0

Everything was well explained and our rental went very smoothly.

Rating:

2.0

I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti

Rating:

4.0

Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.

Rating:

5.0

The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with

Rating:

5.0

Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.

Rating:

1.0

My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.

Rating:

5.0

Everything was great

Rating:

5.0

Great storage facility, staff are super friendly and helpful.

Rating:

5.0

The experience was great and smooth. Ann helped us very well.

Rating:

5.0

Staff was helpful!

Rating:

5.0

Very friendly and helpful, highly recommend

Rating:

5.0

Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.

Rating:

5.0

I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A

Rating:

5.0

Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service

Rating:

4.0

Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.

Rating:

5.0

U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy

Rating:

5.0

Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.

Rating:

5.0

Always friendly and helpful, no complaints

Rating:

4.0

The rep was kind

Rating:

5.0

Very efficient! Thank you

Rating:

5.0

Very good experience

Rating:

5.0

VERY GOOD!

Rating:

5.0

Gotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star's

Rating:

5.0

VERY friendly and helpful..

Rating:

5.0

Excellent customer service from Tyler!

Rating:

5.0

Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!

Rating:

5.0

Easy access to our unit.

Rating:

5.0

Very professional and knowledgeable

Rating:

5.0

New facility. Clean, friendly, informative and helpful staff.

Rating:

4.0

It seems all the hiccups from opening we’re corrected.

Rating:

5.0

Could not ask for a better experience. The customer service is top notch!

Rating:

5.0

Ultra clean facility, staff is awesome!!

Rating:

5.0

Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.

Rating:

4.0

Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!

Rating:

5.0

great customer service

Rating:

5.0

Great employees, nice facility

Rating:

5.0

We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!

Rating:

5.0

Facility was great and the staff was very helpful

Rating:

1.0

I only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!

Rating:

5.0

Ann has excellent customer service skills!