Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.
Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.
I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.
All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.
The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!
Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.
Very friendly and helpful
very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!
Fast, friendly and very simple. Thank You
Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.
Excellent customer service and great facility. Thank you!!!
Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer
No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!
Nothing. Stall were personable and professional when renting and returning.
I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.
very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.
There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.
Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.
We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.
Very kind staff
Perfect location
Really went out of their way to help and make it happen quickly and efficiently.
Great place to store a great staff to work with would use them again
There was a little confusion with the first check-in and assigning the unit.
Liam and the manager were exceptionally helpful. A plus!!
I will use them again .it was very clean .
All I can say is top notch! Great experience.
friendly staff, far more helpful than other nearby UHaul stores
On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.
Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.
great help
All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.
I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.
Helpful, kind and followed COVID protocols perfectly!
Barbara was amazing!
Not a thing, all good!
Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it
I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!
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Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.
This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in
Excellent!!!
Barbara was very helpful its very clean
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Very helpful, explained everything in detail.
Very nice and explained everything, thank you!
Great customer service! Very friendly and personable! The pick up and return process were both easy!
I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.
We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.
Be precise about information that is given to customer. It is the customer's money.
Using the online check in & return of the rental made the experience easy & low stress. Thank you.
Everything was well explained and our rental went very smoothly.
I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti
Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.
The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with
Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.
My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.
Everything was great
Great storage facility, staff are super friendly and helpful.
The experience was great and smooth. Ann helped us very well.
Staff was helpful!
Very friendly and helpful, highly recommend
Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.
I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn A
Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service
Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.
U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy
Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.
Always friendly and helpful, no complaints
The rep was kind
Very efficient! Thank you
Very good experience
The agent who helped me was awesome. Great service and a great experience.
VERY GOOD!
Gotta say that manager ann was amazing loved her service her kindness.. My experience with uhaul was 5 star's
VERY friendly and helpful..
More employees on duty...sole employee on duty was overwhelmed, but handled it well...
Excellent customer service from Tyler!
Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!
Easy access to our unit.
Very professional and knowledgeable
New facility. Clean, friendly, informative and helpful staff.
Persons I dealt with directly were nice, friendly, and helpful.
Parking is not optimal.
It seems all the hiccups from opening we’re corrected.
Could not ask for a better experience. The customer service is top notch!
Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .
Ultra clean facility, staff is awesome!!
Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.
Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!
great customer service
Great employees, nice facility
We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!
Facility was great and the staff was very helpful
Very pleasent employees and whole process was a good experience
I only had access to my unit during the office business hours. I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!
Thanks Ann, for both your professional service and great attitude. W Kruger
Excellent customer service
have the gas tank full ready always
Ann has excellent customer service skills!
The Uhaul receptionist, Anne, was most helpful and gave me all the instructions in a professional manner. If I have to use Uhaul service again , hopefully I will be treated to the same hospitality and professionalism .
well done all around!
My appointment was for 9:00 and no one was there to open the locatio till 9:25.
Ann and the other ladies in the office went above and beyond to be helpful.
