Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

866 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thalia Ortiz helped me out with storage and truck did a great job Thank You

MILTON R.  |  First Impressions 
Rating:
1.0

The rental I paid for came 2 hours late, the equipment was rented out to a friend of an employee so when I inquired about the delay I was treated poorly and the staff showed poor attitude and told me “too bad, you have to wait” I will be making a formal complain to corporate.

Christian B. 
Rating:
5.0

I can't imagine any changes based on my experience. Chris (I think) was great and super quick at getting the paperwork done, and checking my trailer hookup for safety. When I rent from UHaul, I will come to this facility instead of closer ones.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

ALPA P. 
Rating:
5.0

Customer did not leave a comment.

wail A. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

As far as the people in customer service that was fine but the vehicle that we rented was not fit to be on the road and we did advise them when we brought it back and they did say that they would take care of it

Tara V. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very knowledgeable staff and very helpful

Phil F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

These guys found my wallet in the parking lot after i over night dropped off, called me right away in the morning, and everything well where it was before I lost it. Very thankful.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
5.0

Thalia Ortiz at front desk is a sweetheart. Trailer worked great

Robert H. 
Rating:
4.0

Confirm rental is available

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Nothing just stay consistent

William W. 
Rating:
5.0

Console was all sticky and cup holders were very dirty and sticky stuff in it...overall everything was ok.

ELAINE C. 
Rating:
4.0

The clerks were excellent and very helpful. The space was not the greatest to hook up my 31+ motorhome to the auto transport.

Richard S. 
Rating:
5.0

Everything went very smoothly --- easy check in, easy return

Richard A. 
Rating:
3.0

Frustrated with long sign-in time, the LAST SECOND rental location change (40 MILES OUT OF MY WAY) and no subsequent honoring of the promised $50.00 reimbursement fee for the LAST SECOND location change!!!!!!!!!! I will be contacting corporate headquarters!

GERARD B. 
Rating:
5.0

Trailer was a little dirty. Not enough to be upset over, but would be nice to have trailer inspected/cleaned out better

Jordan H. 
Rating:
5.0

Overall my experience was excellent. I had to think hard to determine areas of improvement and after much thought and being that I rented equipment at other locations in the state. I'm just impressed with the overall experience and the professionalism of attendant Izay. He was knowledgeable, caring and very helpful when it came to hooking up my trailer.

Shawn S. 
Rating:
3.0

Had to wait a day plus to get one then I got it very late in the day 4pm Could not get to finish

Brian F. 
Rating:
2.0

My cargo van will not start I went through hell to find your assistance

fRED D. 
Rating:
3.0

Representative attitude!

Rogelio A. 
Rating:
5.0

Customer did not leave a comment.

Lorraine R. 
Rating:
4.0

the after hours scan does not work tried again and again. other location did not have this. very frustrating.

Jennifer D. 
Rating:
4.0

The guys at the front desk were very friendly and made a stressful day MUCH better.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Alianna V.  |  First Impressions 
Rating:
5.0

All of my confirmation emails mentioned the wrong location down the street as my pickup location. I was dropped off and had to walk miles. Fix your notifications

Caulder P. 
Rating:
1.0

The first rental went smooth a week later it was a disaster upon return charged for things that weren't supposed to be I was very unhappy with that!!! I was told I will be refunded and charge off my credit card!!! Still waiting I will follow up most definitely. The young gentleman named Christopher was VERY POLITE, GREAT WORKER and understood the problem and stated he was going to bring it to the attention of the manager and get me refunded!!! Don't no what goes on there HOWEVER Chris seems to be the only one who does know how to run the place!! I will be standing by waiting on my refund and I hope it will be soon an taken off my CC!!!

joscph M. 
Rating:
1.0

The online system was down I had a reservation at 11am o arrived at 10:45 it was supposed to be a contactless encounter no hassle on time I didn't get out until 11:45 I believe I am owed 50$

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

HIRAM C. 
Rating:
3.0

Fix broken parts of truck. Employees there were excellent notwithstanding. Great service despite trucks in poor condition.

William C. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

jorge m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE O. 
Rating:
5.0

Customer did not leave a comment.

EDNA L. 
Rating:
5.0

The two gentlemen that checked me out were remarkably professional and friendly. I dropped off 2 minutes before closing, and they were both very happy to stay and get me checked out. I honestly feel like they should be commended on their helpfulness and professionalism. It is not very common these days, but they were both great. If I could give them 10 stars, I would.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
1.0

Customer did not leave a comment.

Johnetta W. 
Rating:
5.0

My first time and for me work superexcellent and the staff that work with me five stars...

WANDA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
5.0

Customer service was great. Truck was operational and met my expectations.

DANIEL R. 
Rating:
2.0

I would suggest that the employees bring the truck around to the front for the person renting especially when they have medical issues. To have the person renting walk completely around the mini mall to the rear of the building and get the truck themselves is absolutely ridiculous. There was no walk around the vehicle to assess damage. I was charged incorrectly. Plainville office was supposed to have been my choice of City to rent in. I reserved a 26 ft truck and two days prior to my move was downgraded to a 20-foot. Arrived at 11:00 a.m. for my reservation and was told I was getting a 17 foot truck! This was not acceptable as I would have to make more trips which would require more gas and more mileage costs. After all of this I was told they don't even have a truck in the Plainville office and that I would have to go to Meriden. My movers were scheduled only for a short amount of time and I was unable to get the job completed in that time frame after having to go to Meriden out of my way to pick up a truck. There is supposed to be a $50 credit for reservation guarantee that I have still not received. Meriden office told me Plainville office was supposed to credit me that and give me cash directly which did not happen. Return my truck to Meriden and they want to charge me $99.95 for the truck rental which should have been $39.95. This claim is still on hold until I speak with the manager in the Meriden office. Will be going there today to handle this issue. I did call the day of my rental and spoke to an employee and asked if I could keep it in additional day at no charge due to the delay and all my issues. My movers had to leave and I couldn't finish the job and I was told that was not an issue but when I returned the truck they wanted to charge me an additional day. I will be handling this today and if not resolved will be calling corporate. Do not rent from U-Haul.

Tracy T. 
Rating:
5.0

Great thanks

CLAUDIO G. 
Rating:
5.0

The U-haul staff at the 311 W. Main St, Meriden, CT location was top notch. Both the pick-up and drop-off were pleasant experiences because of the staff. The gentleman that helped with the pick-up was extremely receptive to making sure the equipment loaned was safe. I had to try several trailers due to an electrical issue with my vehicle which was eventually diagnosed as a blown fuse. My rental was extended additional time while my electrical issue was fixed. When returning my rental, the gentleman was very understanding and did not charge a late fee although he could have. I have used many other U-haul's in the past, this was by far my best experience to date.

Thomas M. 
Rating:
1.0

The guys at this site are thieves, they ripped me off by claiming the gas was full when they indicated on the document given to me that it was half. I returned the gas half full like I met it but because I made a mistake taking the picture of the battery instead of the gas, they took advantage of me.

Akinbayo A. 
Rating:
2.0

Dolly we paid for was not in the truck. Our truck was all the way in the back of an alley where our main car's tire was punctured by a bolt. We needed to replace the tire the day of our move, extra stress added and money spent.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

mina C. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

No complaint ,it was good experience .

Yanirabell J. 
Rating:
5.0

Very knowledgeable and friendly staff. I was in and out of there within five minutes. Equipment is well-maintained and staff is very friendly and knowledgeable. I will definitely use them again and recommend them to my friends and family

Philip F. 
Rating:
4.0

Customer did not leave a comment.

Avila C. 
Rating:
4.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

I received the wrong truck I needed a 15' with a ramp the cargo van was too small not happy with Uhaul

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

doreen S. 
Rating:
5.0

The customer service was exceptional and Miguel was very welcoming and professional. Thank you!

Rohan W. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

I was told fuel full. I fueled it up and it took 5 gallons. If you add the $22 plus the $32 I spent picking up the dolly and returning home I spent an extra $54 dollars on fuel. I filled it when I returned it in Wyoming. If you have the customer doing your job you should reimburse them.

Gregory M. 
Rating:
3.0

Idk why but I was charged 35.00 by uhaul in Meriden I over filled the truck with gas I put 40.00 dollars in it but only used a quarter tank. I was not told about an extra charge by meriden u-haul but come Monday afternoon I notified by my bank they charged me 35.00 for what idk and would like to be refunded truck was returned the way I received it and put more gas than I used.

John L. 
Rating:
1.0

I rented a box truck on West Main Meriden Connecticut yesterday just returned it today the back of it was dirty the whole inside does not even look like it's been a wipe down it was napkins and a straw on the floor and the radio glass was broke so I couldn't even use the radio I have pictures if needed and the AC takes forever to get cold

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Kent A. 
Rating:
4.0

The windshield had a very large chip in it before taking it and it should of been repaired before it was loan to me. Otherwise the site and personnel are really good to work with.

FREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Everything was wonderful, the man who helped me Christopher was wonderful, he explained everything to me , my return went smoothly the woman who takes care of my returning of the truck was very nice and my return went quickly, , so I was on my way Excellent experience, I would definitely recommend the uhaul on west main st Meriden to everyone

bobbie D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Antoinette F. 
Rating:
5.0

Great experience at this location. Employees were helpful and accommodating. I think where the open trailers are parked is not ideal for hooking up. Customers are blocking traffic when hooking up trailers.

Malick D. 
Rating:
4.0

I was given one price 63.00 ended up paying almost 90.00 and this before I touch the truck. 1When I returned the truck I was charged additional 14.00 dollars.

David O. 
Rating:
5.0

The staff was friendly and professional. I was in and out in no time!

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

JORGE O. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Vicente R.  |  First Impressions 
Rating:
3.0

My truck was all the way around the back of a supermarket. This as almost a 5 minute walk. Also, they didn't tell me at first where the truck was so I walked around looking at the other trucks that were near the office and couldn't find it - I went in and asked and that's when they told me it was around back. This along with the awful on line check in experience would lead me to say that I wouldn't recommend Uhaul.

Marc H. 
Rating:
5.0

Nothing! Staff was prompt and courteous and professional. Facility was neat and clean.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

HIRAM C. 
Rating:
5.0

Employee Melvin very knowledgeable and professional

Lisandra T. 
Rating:
5.0

Customer did not leave a comment.

conroy B. 
Rating:
5.0

Customer did not leave a comment.

Byungho K. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

Associate was excellent

Richard L. 
Rating:
1.0

Christopher Russo was disrespectful, mouthy, and rude. The truck had not been cleaned and was dirty.

Chris C. 
Rating:
1.0

Caught them overcharging me.

Jamal E. 
Rating:
5.0

professional service

Anna G. 
Rating:
2.0

Watting for help over 15 min after arrival

Richard S. 
Rating:
5.0

Very good amount of your take care mean every day message to Rios take care of me every day

JUSTO B. 
Rating:
1.0

The woman at the manager at the location is very let's say say it is not very honest person there's no way I'm gonna pay the money that she told me to pay because she messed up everything from the beginning and she wasn't honest I forgot reason I will not be using you guys anymore

Robertson P. 
Rating:
2.0

I was extremely disappointed in the service I received at this location. My rental time ran past what I selected in my reservation due to traffic. I called the location before I returned and waited on hold to speak with someone and no one picked up the call. When I arrived to return the vehicle no one asked spoke to me about being over my return time. They took the keys and said I was “all set”. I have called the location several times after seeing my rental receipt. I called yesterday and spoke to someone about the situation, they put me on hold and never came back to the phone.

Wayne N. 
Rating:
5.0

The young gentleman who took care of me, Was extremely knowledgeable, courteous and friendly. I think this gentleman did an amazing job and I would not ask you to not change anything! My service was excellent

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Fuel Tank said half full on paperwork but was less than half once I got in the truck. Truck was clean but passenger side door would not open. Paid for two bags of the furniture pads and they were not in the truck. Was I supposed to grab them?

Richard P. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

The cashier was tremendous! So courteous and polite. Even helped me pull out of a tight parking spot- he was still working really hard when I went back- definitely deserves recognition-

Tricia B. 
Rating:
3.0

The gentleman that checked me in was very nice! When we arrived he was washing the outside of the van and had great customer service! Inside the van however smelled so badly of cigarettes. That to me is so gross and would cause me never to rental anything from this location again. Also, I checked the vehicle in twice when I returned and was still charged the $20 fee, which was later fixed. I should have taken better pictures of the mileage and gas tank before and after because I believe that I was charged for extra miles and gas. I did refill the gas before returning. I had rented two other vehicles from different locations the week prior and had such great experiences, I didn't think to do it this time.

Michelle H. 
Rating:
1.0

They failed to Check in my trailer telling me that I would have a email shortly... no email came... so i called and went straight to the main U-Haul line... was told the they have been notified and that it would get checked in. then the next email I get is a receipt for a wrong location drop off... and a charge for $190... i called and after some convincing they refunded me the charge... but his is not a way to run a U-Haul location. next time I will not leave till i get confirmation that the trailer has been returned

Nate S. 
Rating:
5.0

Young girl at the front desk, excellent.

Jodie S. 
Rating:
3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

tammy m.  |  First Impressions 
Rating:
4.0

It could be a little cheater in price

brenda I.  |  Overall Experience 
Rating:
1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

TERI S.  |  Overall Experience 
Rating:
5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

REBECCA B.  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Keith V.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c.  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie B.  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie B.  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
4.0

Really like it

Arelis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M.  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis G.  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI P.  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS M.  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel C.  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON B.  |  Overall Experience 
No reviews have been submitted for this location.

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