Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

822 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My first time and for me work superexcellent and the staff that work with me five stars...

WANDA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
5.0

Customer service was great. Truck was operational and met my expectations.

DANIEL R. 
Rating:
2.0

I would suggest that the employees bring the truck around to the front for the person renting especially when they have medical issues. To have the person renting walk completely around the mini mall to the rear of the building and get the truck themselves is absolutely ridiculous. There was no walk around the vehicle to assess damage. I was charged incorrectly. Plainville office was supposed to have been my choice of City to rent in. I reserved a 26 ft truck and two days prior to my move was downgraded to a 20-foot. Arrived at 11:00 a.m. for my reservation and was told I was getting a 17 foot truck! This was not acceptable as I would have to make more trips which would require more gas and more mileage costs. After all of this I was told they don't even have a truck in the Plainville office and that I would have to go to Meriden. My movers were scheduled only for a short amount of time and I was unable to get the job completed in that time frame after having to go to Meriden out of my way to pick up a truck. There is supposed to be a $50 credit for reservation guarantee that I have still not received. Meriden office told me Plainville office was supposed to credit me that and give me cash directly which did not happen. Return my truck to Meriden and they want to charge me $99.95 for the truck rental which should have been $39.95. This claim is still on hold until I speak with the manager in the Meriden office. Will be going there today to handle this issue. I did call the day of my rental and spoke to an employee and asked if I could keep it in additional day at no charge due to the delay and all my issues. My movers had to leave and I couldn't finish the job and I was told that was not an issue but when I returned the truck they wanted to charge me an additional day. I will be handling this today and if not resolved will be calling corporate. Do not rent from U-Haul.

Tracy T. 
Rating:
5.0

Great thanks

CLAUDIO G. 
Rating:
5.0

The U-haul staff at the 311 W. Main St, Meriden, CT location was top notch. Both the pick-up and drop-off were pleasant experiences because of the staff. The gentleman that helped with the pick-up was extremely receptive to making sure the equipment loaned was safe. I had to try several trailers due to an electrical issue with my vehicle which was eventually diagnosed as a blown fuse. My rental was extended additional time while my electrical issue was fixed. When returning my rental, the gentleman was very understanding and did not charge a late fee although he could have. I have used many other U-haul's in the past, this was by far my best experience to date.

Thomas M. 
Rating:
1.0

The guys at this site are thieves, they ripped me off by claiming the gas was full when they indicated on the document given to me that it was half. I returned the gas half full like I met it but because I made a mistake taking the picture of the battery instead of the gas, they took advantage of me.

Akinbayo A. 
Rating:
2.0

Dolly we paid for was not in the truck. Our truck was all the way in the back of an alley where our main car's tire was punctured by a bolt. We needed to replace the tire the day of our move, extra stress added and money spent.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

mina C. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

No complaint ,it was good experience .

Yanirabell J. 
Rating:
5.0

Very knowledgeable and friendly staff. I was in and out of there within five minutes. Equipment is well-maintained and staff is very friendly and knowledgeable. I will definitely use them again and recommend them to my friends and family

Philip F. 
Rating:
4.0

Customer did not leave a comment.

Avila C. 
Rating:
4.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

I received the wrong truck I needed a 15' with a ramp the cargo van was too small not happy with Uhaul

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

doreen S. 
Rating:
5.0

The customer service was exceptional and Miguel was very welcoming and professional. Thank you!

Rohan W. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

I was told fuel full. I fueled it up and it took 5 gallons. If you add the $22 plus the $32 I spent picking up the dolly and returning home I spent an extra $54 dollars on fuel. I filled it when I returned it in Wyoming. If you have the customer doing your job you should reimburse them.

Gregory M. 
Rating:
3.0

Idk why but I was charged 35.00 by uhaul in Meriden I over filled the truck with gas I put 40.00 dollars in it but only used a quarter tank. I was not told about an extra charge by meriden u-haul but come Monday afternoon I notified by my bank they charged me 35.00 for what idk and would like to be refunded truck was returned the way I received it and put more gas than I used.

John L. 
Rating:
1.0

I rented a box truck on West Main Meriden Connecticut yesterday just returned it today the back of it was dirty the whole inside does not even look like it's been a wipe down it was napkins and a straw on the floor and the radio glass was broke so I couldn't even use the radio I have pictures if needed and the AC takes forever to get cold

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Kent A. 
Rating:
4.0

The windshield had a very large chip in it before taking it and it should of been repaired before it was loan to me. Otherwise the site and personnel are really good to work with.

FREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Everything was wonderful, the man who helped me Christopher was wonderful, he explained everything to me , my return went smoothly the woman who takes care of my returning of the truck was very nice and my return went quickly, , so I was on my way Excellent experience, I would definitely recommend the uhaul on west main st Meriden to everyone

bobbie D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Antoinette F. 
Rating:
5.0

Great experience at this location. Employees were helpful and accommodating. I think where the open trailers are parked is not ideal for hooking up. Customers are blocking traffic when hooking up trailers.

Malick D. 
Rating:
4.0

I was given one price 63.00 ended up paying almost 90.00 and this before I touch the truck. 1When I returned the truck I was charged additional 14.00 dollars.

David O. 
Rating:
5.0

The staff was friendly and professional. I was in and out in no time!

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

JORGE O. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Vicente R.  |  First Impressions 
Rating:
3.0

My truck was all the way around the back of a supermarket. This as almost a 5 minute walk. Also, they didn't tell me at first where the truck was so I walked around looking at the other trucks that were near the office and couldn't find it - I went in and asked and that's when they told me it was around back. This along with the awful on line check in experience would lead me to say that I wouldn't recommend Uhaul.

Marc H. 
Rating:
5.0

Nothing! Staff was prompt and courteous and professional. Facility was neat and clean.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

HIRAM C. 
Rating:
5.0

Employee Melvin very knowledgeable and professional

Lisandra T. 
Rating:
5.0

Customer did not leave a comment.

conroy B. 
Rating:
5.0

Customer did not leave a comment.

Byungho K. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

Associate was excellent

Richard L. 
Rating:
1.0

Christopher Russo was disrespectful, mouthy, and rude. The truck had not been cleaned and was dirty.

Chris C. 
Rating:
1.0

Caught them overcharging me.

Jamal E. 
Rating:
5.0

professional service

Anna G. 
Rating:
2.0

Watting for help over 15 min after arrival

Richard S. 
Rating:
5.0

Very good amount of your take care mean every day message to Rios take care of me every day

JUSTO B. 
Rating:
1.0

The woman at the manager at the location is very let's say say it is not very honest person there's no way I'm gonna pay the money that she told me to pay because she messed up everything from the beginning and she wasn't honest I forgot reason I will not be using you guys anymore

Robertson P. 
Rating:
2.0

I was extremely disappointed in the service I received at this location. My rental time ran past what I selected in my reservation due to traffic. I called the location before I returned and waited on hold to speak with someone and no one picked up the call. When I arrived to return the vehicle no one asked spoke to me about being over my return time. They took the keys and said I was “all set”. I have called the location several times after seeing my rental receipt. I called yesterday and spoke to someone about the situation, they put me on hold and never came back to the phone.

Wayne N. 
Rating:
5.0

The young gentleman who took care of me, Was extremely knowledgeable, courteous and friendly. I think this gentleman did an amazing job and I would not ask you to not change anything! My service was excellent

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Fuel Tank said half full on paperwork but was less than half once I got in the truck. Truck was clean but passenger side door would not open. Paid for two bags of the furniture pads and they were not in the truck. Was I supposed to grab them?

Richard P. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

The cashier was tremendous! So courteous and polite. Even helped me pull out of a tight parking spot- he was still working really hard when I went back- definitely deserves recognition-

Tricia B. 
Rating:
3.0

The gentleman that checked me in was very nice! When we arrived he was washing the outside of the van and had great customer service! Inside the van however smelled so badly of cigarettes. That to me is so gross and would cause me never to rental anything from this location again. Also, I checked the vehicle in twice when I returned and was still charged the $20 fee, which was later fixed. I should have taken better pictures of the mileage and gas tank before and after because I believe that I was charged for extra miles and gas. I did refill the gas before returning. I had rented two other vehicles from different locations the week prior and had such great experiences, I didn't think to do it this time.

Michelle H. 
Rating:
1.0

They failed to Check in my trailer telling me that I would have a email shortly... no email came... so i called and went straight to the main U-Haul line... was told the they have been notified and that it would get checked in. then the next email I get is a receipt for a wrong location drop off... and a charge for $190... i called and after some convincing they refunded me the charge... but his is not a way to run a U-Haul location. next time I will not leave till i get confirmation that the trailer has been returned

Nate S. 
Rating:
5.0

Young girl at the front desk, excellent.

Jodie S. 
Rating:
5.0

anaxlie and (I think Josh?) went above and beyond after someone else rented out my reserved vehicle. The manager was nowhere to be found. I had to use a smaller truck, but these people stepped up.

herb K. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

tammy m.  |  First Impressions 
Rating:
4.0

It could be a little cheater in price

brenda I.  |  Overall Experience 
Rating:
5.0

Staff was great.

Thomas K. 
Rating:
5.0

If young Mr. Russo is in handling the transaction you have nothing to be concerned about. One of the most polite, courteous and helpful individuals I have ever had the pleasure to deal with. I am nearly 72 so I have known a few. He is truly an asset to your organization.

richerd D. 
Rating:
5.0

Representatives were courteous, friendly and knowledgeable.

Joel D. 
Rating:
5.0

I love this

sunshine G. 
Rating:
5.0

Nothing! It was a wonderful experience dealing with UHAUL in general and at this location! Danny was helpful, courteous, and made us feel at ease and answered any questions we had about renting the U-Haul! Bravo!

Andrew W. 
Rating:
5.0

The young man there was hard working very polite and honest.

James L. 
Rating:
1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

TERI S.  |  Overall Experience 
Rating:
1.0

Need to be more professional!!!

Georgann S. 
Rating:
1.0

You changed my location and never sent an email or text to me. So I showed up to where I booked. No truck. Then I notice in the app you changed my location to a town over from where I was. Hence I'm going to be late. Now I spend extra money in fuel and lose precious time of the day. Call me I want to discuss this further. 203-915-0120.

John K. 
Rating:
5.0

Excellent staff .. trailer was in great shape

Phil F. 
Rating:
5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

REBECCA B.  |  Overall Experience 
Rating:
4.0

Truck was clean, however it is due for some maintenance, there was a significant back and forth vibration in the steering wheel and clunking noises from the front drivers side wheel when going over bumps. Also the air conditioning only works on the highest fan speed. Truck #DC1367 F Trailer was in good condition, tie down straps good as well.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

Rita R. 
Rating:
1.0

I reserved a 20 truck for Monday June 13 2022 at the Middletown store when I arrived they did not have a 20 foot truck they only had a17 foot truck. I was told that it was never reserved. I then was told I could call another place which I did and I found one in Meriden CT I drove there and it was very busy and only had one person behind the desk it took over an hour to get the truck. I had several people waiting for me to bring the truck so they could load it We had to make several runs and lost valuable time as some of the help had to leave early. Because of this we did not finish until after midnight. I probably could have gotten it done in one day but had to return it the next day. I was very aggravated thankfully the gentleman that was working in the Meriden store was very nice and kept apologizing. I said I felt bad for him and that it was too much work for one person. I've used uhaul many times and never had these problems so I definitely am considering not using them again

nick M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

The vehicle smelled like weed and smoke

CorieS H. 
Rating:
5.0

Nothing to improve I fine the way they are .

Zoraida C. 
Rating:
5.0

All two of the employees were great that help me a short Hispanic girl with black hair and Dan I believe his name was they had great customer service and they were very polite

Kai F. 
Rating:
5.0

No comments . Only I need to say the manager is excellent person . She's very kind person and amable . Definitivamente I always comeback there .

Zoraida C. 
Rating:
4.0

Nothing...honestly!

Ricardo D. 
Rating:
5.0

The process was quick and easy. The UHaul rep., Patricia at the West Main St location, was efficient, friendly and helpful. Thank you.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

The workers in this location are always very attentive to the customers and make sure the customer is service.

Ricardo V. 
Rating:
5.0

Customer did not leave a comment.

Toni B. 
Rating:
5.0

Customer did not leave a comment.

Katelyn W. 
Rating:
5.0

I have rented from this location many times without an issue. Last night when I went to load a used/newer mattress it was very dirty. There were no blankets to lay it on so I had no choice but to put the white mattress in the dry mud.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Jorge O. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Equipment was not clean but vehicle great. Brakes good, the truck had readable instructions.

April G. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

The guy in Meriden, Ct on West Main Street was short handed and still treated me very professionally even though there was a line of people behind me.

Dave M. 
Rating:
3.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

The guy working was ALONE on. Saturday. UHaul is the absolute worst company I've ever dealt with. However, the individual guy, while a bit dramatic and verbose, was scrambling to serve a line of people AND hooking up trailers, trucks etc. Absurd that he was out into that situation.

Steven G. 
Rating:
5.0

Excellent.

CARLTONEARL B. 
Rating:
5.0

Kiko the same thing the same service customer service very good

JUSTO B. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Very happy with the rental and with the staff.

Thomas S. 
Rating:
5.0

Staff was helpful and courteous.

Keith V.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c.  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie B.  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie B.  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
4.0

Really like it

Arelis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M.  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis G.  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI P.  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS M.  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel C.  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON B.  |  Overall Experience 
No reviews have been submitted for this location.

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