Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

Rating:

2.0

The team members did not have our equipment ready. They had us get our own vehicle and trailer which we requested they get and hook up. Upon return, no one came out (as the sign stated) and we were asked to back the trialed back in its place. We did not. Further, our trucks had was not at what the contract stated. Overall I was disappointed in the pick up and drop off experience. The truck and trailer ran fine. I would not use this location again.

Rating:

5.0

Nice

Rating:

5.0

Great experience!

Rating:

4.0

The GM works alone with no help. She gets it all done. Positions need to be filled so that she is not working alone.

Rating:

5.0

Excellent experience. I’ll be returning to this location next week for another rental! Thank you!

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Clean out the trailer. Thanks

Rating:

5.0

equipment was not maintained. trailer had a tire installed to close to fender not visible to customer eye creating a potentially hazadardous situation for my family. Flagged by other drivers warning of intense noise and smoke. had to have tire replaced delaying trip 3 hours . representative advised the danger of flipping entire vehicle if tire dislodged. Unacceptable

Rating:

1.0

Tire with leak left me with flat on car pick up. Broken running lights on trailer. Snapped safety chain. Tire straps are ripped up. Accident waiting to happen. Said trailer just had a safety check and repair.

Rating:

5.0

We did an after hours drop off. It was very easy

Rating:

5.0

We did an after hours drop off and used the uhaul app. All went well. Very easy

Rating:

5.0

Fantastic experience but was quoted$.39 per mile went 10 miles was charged $13.90 seems a bit deceitful no mention of an additional $10.00 fee

Rating:

3.0

The gentleman who installed my hitch was very professional and did it in a timely manner.

Rating:

2.0

is not easy to rent in this location the process is very difficult

Rating:

3.0

Installer was very nice but was unfamiliar with installing a hitch on BMW X1. Appointment was 10:30. Got checked in at10:45. Was told they were finishing another installation and my installation should ready by 12:45. At 12:30 they were just starting my vehicle. Then there was a delay watching installation videos. Finally finished my install at 3:45. 5 hour wait is too long.

Rating:

1.0

I didn’t rent a U-Haul.

Rating:

5.0

The guy who helped us was very helpful

Rating:

3.0

When I came back to return the rental the employee was extremely rude and demanded for me to cleaning the trailer when I was given the trailer that way and she threatened to charge me for it, when I continued to tell her that when I picked up the trailer it was given to me that way.

Rating:

5.0

Great customer service!

Rating:

5.0

Manager was very friendly and very polite

Rating:

5.0

The service was great. Joel was amazing and super helpful.

Rating:

5.0

Very professional staff! They go above and beyond!

Rating:

5.0

very friendly nothing

Rating:

5.0

the staff and management at this location are awesome I would need not change a thing!

Rating:

3.0

The counter check out should be easier. I still had to do so much on the phone still. Most of the employees displayed good attitudes. What I didn't like is they say reservation guaranteed or you receive $50. My reservation was pushed back and hour and a half. So the reservation wasn't guaranteed but I as told I needed to not receive a truck at all to get the $50. I rented 4 times in a week and I think there should be some time of discount offered at some point. Im not blaming the location for this but there should be some types of discount offers. Out of 4 trucks rented...2 had the gas amount upon pick was different from conctrat, 1 truck had dog hair all over the seats. But they were very nice about correcting the issues.

Rating:

5.0

Hire another person, the installer was the only one there for a while and a hitch took 3+ hours. He had to take care of all the walk ins instead of my car while i was waiting there. installer was great

Rating:

5.0

Yesterday I was very pleased how the manager and the staff was very professional and polite and they help me while other Uhall location like Hamden or waterbury was not good as this location. Best costumer service 👌, I forget the name for the staff who help me to thank them for the service, I will always go there

Rating:

5.0

👉⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Nice place and will definitely come back if ever needed

Rating:

3.0

Thank u

Rating:

5.0

The staff is friendly and very helpful.

Rating:

3.0

Gentleman that helped me place the appliance dolly, take pics of vehicle & insured all was set- that “I was comfortable leaving for my process was so full of good caring customer service - it mattered to him” He was phenomenal!! The girls at the desk not so much. I was skeptical while waiting for help & the girl that finally serviced me was ok but seemingly the girl who was the lead giving out instructions/the lead was unfriendly, no customer service skills & wasn’t even paying attention to line but was busy chatting with someone else re some outside personal issue and he was not even being serviced. It took me 1/2 hour to get the vehicle after I had completed EVERYTHING on line prior to even coming to facility/ I did the check in very early but because of the slothful uncaring attitude at the actual desk I didn’t pull of from facility for 1/2–RIDICULOUS!!!

Rating:

5.0

All U-Haul employees pleasant and knowledgeable. Was able to be on the road with the trailer in a short time.

Rating:

5.0

Nothing! You guys are awesome!!

Rating:

5.0

Everything was good!

Rating:

5.0

I had an outstanding experience.

Rating:

5.0

N/A

Rating:

5.0

The service was absolutely incredible and personable. They were very responsive to my needs and met them. Would highly recommend to anyone looking to use U-Haul in that area. Sweet and generous people. Experience was 10/10!

Rating:

5.0

Wonderful staff very nice young man and lady treated us phenomenally.

Rating:

5.0

I had no problems everything went smoothly and I would recommend it highly

Rating:

5.0

The staff was very professional, friendly, and helpful!

Rating:

5.0

10/10 Customer Service Experience.

Rating:

5.0

Always welcomed with a lovely smile and greeting. Equipment is always clean, prepped, and ready to assist in anyway they can. The manager is very professional and helpful. Thank you U-Haul for always being there for my rental needs. You all rock!

Rating:

5.0

My experience was amazing

Rating:

5.0

They were just a blessing

Rating:

3.0

Stop trying to get us for are money the girl never went with I reserved and gave me what she wanted very unsatisfied I will find another uhaul

Rating:

1.0

I was supposed to have 2 utility carts and the furniture pads from my pickup location, but never ended up getting them. I called customer service the morning I was to return my truck to let them know I never received the equipment. She said she put a note in for the drop off location that I would not be returning equipment. When I got to the store, the girl behind the counter looked annoyed that I walked in while she was on her phone, and I handed her the key. About 30 minutes later I get an email from U-Haul stating they charged my card almost $400 for not returning the dolly’s and pads. I called customer service again and they apologized. The note was in there that I would not be returning the items. I can’t believe I wasn’t called prior to my card being charged or the associate didn’t even have the decency to have a conversation when I dropped the key off. Now I have to wait 3-5 business days for the money to be returned to my account during an out of state move. Definitely not happy with this location.

Rating:

5.0

Na / your staff at this location made it a great experience/ fantastic crew / highly recommended

Rating:

3.0

The 2 ladies was rude from beginning to end. Wasn't helpful. The gentlemen was very kind and helpful when I was moving out on 1/25

Rating:

5.0

Fast return. Pleasure doing business. Thanks again, Rob

Rating:

5.0

My overall experience was okay. Just wish there was to modify a same day reservation to a different location if needed

Rating:

4.0

The storage area didn’t have climate control. It was said for it to be about 60 degrees but the last time I was there it was closer to 40. Besides that, everything else was great

Rating:

2.0

My start time was 9:30, there was a customer in front of me. We waited for 15 min before anyone came out. Then I walk out to find the truck and it’s not in the parking lot. I walk back in, and they go oh sorry the truck is all the way behind savers building. It took me 5 minutes to walk to the truck. And I returned it an hour before 2:30 yet I was still charged for all 6 hours. It was not a good experience at all!

Rating:

5.0

Having the customer download before and after pictures are so time consuming. It adds another 15-20 minutes of wasted time. The old way was more efficient.

Rating:

4.0

1.00 a mile is a little costly when not traveling within 5 miles of your home.

Rating:

5.0

The Uhaul made it much quicker to move. We appreciate the services that were provided.

Rating:

5.0

As I was leaving I mentioned to the attendant that was checking the truck that the rear overhead door was difficult to close. empty or full the door took a lot of work to close it. Gravity should have been enough to bring the door closed. His response was "They are old"

Rating:

5.0

Staff is very friendly and helpful!

Rating:

3.0

Your trucks need to be better maintained I was given a truck that was damaged to front end and sides. Gas level incorrect when it was less than 1/8 that as I’m driving off the gas light came on 50 miles to E The truck was dirty inside and dusty. Customer service from gentleman that checked me out was very Good. Person checking in just wants you to sign without reviewing contract price quoted on website was less than payment I actually made to start. Called for extension the person on other end was rude speaking over me would not let me finish and continued to talk over me saying a lag on her end. It’s been a couple of years since I used this company not the best experience this time.

Rating:

5.0

The registration process is way to long

Rating:

1.0

I am writing to express my extreme dissatisfaction with my recent Uhaul experience. My truck broke down halfway to my destination, leaving me stranded on the highway for nearly 6 hours. Communication with roadside assistance was poor and chaotic. It seemed like different representatives were handling my issue throughout the day, leading to confusion and delays. The team repeatedly pushed for a replacement truck, despite my insistence that I couldn't transload everything by myself. To make matters worse, when a tow truck was finally dispatched, it had the wrong destination, causing further delay. I filled up the gas tank of the Uhaul truck and was unable to use it due to the breakdown. As a result of this ordeal, I request reimbursement for my gas expenses as compensation for the significant inconvenience and time wasted. I hope this matter will be resolved promptly and fairly. Sincerely, Antonio Fonseca

Rating:

3.0

The uhall was dirty and I was not told about what to do with the truck after drop off. My app won't work and I know I didn't use all the miles and they didn't get me my contract tell me what the miles were when I got it or gas.

Rating:

3.0

The store was clean and the staff was helpful. The check in process was terrible. When I arrived to pick up the truck, I was informed that I had to check in through the app. Usually when I pick up a truck, you have a choice to check in at the counter, or on the app. I prefer, the counter. It took over 40 minutes to go through the whole process on my phone. The app wasn’t user friendly in my opinion. There should have been an employee at the counter for customers who prefer to go through a live person.

Rating:

5.0

Better customer service

Rating:

4.0

In the end everything went smoothly thanks to the manager’s kindness and support.

Rating:

1.0

I paid a full month for 3 days of use. No prorated is insane

Rating:

3.0

Disappointed that I got charged for gas when I drove 8 miles for my rental. When it was wrong when I got in to begin with. I will NOT be using uhaul again. If so it won't me the same location.

Rating:

5.0

Great experience overall. This location is my go to spot.

Rating:

5.0

Cracked right side rearview mirror.

Rating:

4.0

Instead of the kiosk for renting, why not set it up with the employee

Rating:

3.0

The ladies were kind of rude. I explained to them I never did this before. And they didn't try to explain or walk me through it. Kept telling me do it online. Customer service was awful.

Rating:

3.0

Trailer lights were flickering. Something wrong with trailer wiring. Trailer was full of leaves and sticks.

Rating:

3.0

found bugs,rar and mouse dropping throughout the unit

Rating:

5.0

I thought the facility was very clean and I felt very safe while there. I loved the garage facility where I could pack my truck in out of the weather and also safe from prying eyes while loaded and unloaded. I was very happy with my experience at this location.

Rating:

5.0

Great customer service 👏 👌 👍

Rating:

5.0

They are very friendly and helpful as well and organized as well they do explain everything if you are confused!

Rating:

5.0

Great management

Rating:

5.0

Very convenient, and the staff was super helpful

Rating:

5.0

Was the best storage experience I've had in CT

Rating:

5.0

It was a pleasure renting from the Uhaul facility, staff was friendly and very helpful.

Rating:

5.0

Exited and clean, and I will recommend you to all my friends. I never been to a business where everyone is helpful. Thank you for your time.

Rating:

1.0

Hello, I can't respond any of your questionnaire, because I did not use the storage. I decided to cancel the rental, less than 24 hour after, because I decided not move. I need my money back. Please resolve the problem. Thank you, Celina Spencer

Rating:

3.0

Was charged late fees a few times even though my payment was automatic taken from my debit card. Still working on getting that back. Other than that its was a clean ok place to store your stuff.

Rating:

5.0

Very nice and very helpful associate at counter.

Rating:

5.0

She's really helpful

Rating:

5.0

Extremely pleased with the service , unit size , safety, and price.

Rating:

5.0

Un lugar muy seguro para guardar sus pertenencia y el personal muy bueno Gracias por la oportunidad

Rating:

5.0

Both ladies that were very friendly and helpful thank you Donna

Rating:

5.0

Thalia Ortiz helped me out with storage and truck did a great job Thank You

Rating:

5.0

My first time and for me work superexcellent and the staff that work with me five stars...

Rating:

3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

Rating:

4.0

It could be a little cheater in price

Rating:

1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

Rating:

5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

Rating:

5.0

Staff was helpful and courteous.

Rating:

5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

Rating:

5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

Rating:

5.0

Awsome worker's an professional👌

Rating:

5.0

Very professional and good customer service

Rating:

5.0

Very upfront an very convient and well established business!

Rating:

5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Rating:

5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

Rating:

3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Rating:

4.0

Really like it

Rating:

5.0

!awesome

Rating:

4.0

Kieshla the manager is amazing. She’s professional and effective.

Rating:

1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Rating:

5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Rating:

5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Rating:

5.0

Friendly management.

Rating:

5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Rating:

5.0

I receive great service Thank you