Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

726 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jorge O. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Equipment was not clean but vehicle great. Brakes good, the truck had readable instructions.

April G. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

The guy in Meriden, Ct on West Main Street was short handed and still treated me very professionally even though there was a line of people behind me.

Dave M. 
Rating:
3.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

The guy working was ALONE on. Saturday. UHaul is the absolute worst company I've ever dealt with. However, the individual guy, while a bit dramatic and verbose, was scrambling to serve a line of people AND hooking up trailers, trucks etc. Absurd that he was out into that situation.

Steven G. 
Rating:
5.0

Excellent.

CARLTONEARL B. 
Rating:
5.0

Kiko the same thing the same service customer service very good

JUSTO B. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Very happy with the rental and with the staff.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Zoe J. 
Rating:
5.0

Customer did not leave a comment.

Walter M Z. 
Rating:
4.0

in and out when i returned truck.. would definetly recommend.

Dee R. 
Rating:
5.0

Customer did not leave a comment.

LEO S. 
Rating:
5.0

Experience was excellent!,Everyone was very professional and pleasant to talk to,and worked well together.I was in and out and on my way in no time.

MICHAEL B. 
Rating:
5.0

GREAT SERVICE!

CARLTONEARL B. 
Rating:
4.0

gas miles on pickups hi

shery F. 
Rating:
5.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Very good experience!

Lorraine F. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

The only thing that I felt was really uncalled for was those bogus charges at the end environmental fee, recovery fees, but overall great service.

edward R. 
Rating:
5.0

Customer did not leave a comment.

Wilber L. 
Rating:
3.0

It was the drop off location. Past experience there was confusion and time consuming inefficient rental personnel. But Wallingford & Hamden were very good and knowledgeable.

Mark R S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

I NEEDED A TRUCK ON A FRIDAY AFTERNOON AND THEN AGAIN ON A SUNDAY AFTERNOON. BOTH TIMES DEALT WITH THE SAME EMPLOYEE, PATRICIA. SHE WAS FRIENDLY, EFFICIENT AND KNEW HER JOB. I ALSO NEEDED PHONE ASSIST WITH A LATE RETURN SUNDAY EVENING. I HAD SAME EXPERIENCE WITH THAT EMPLOYEE.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Marvin A. 
Rating:
4.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
4.0

Drop off was at 7 on a Saturday. I understand they were closed, but when i can see lights on and employees seated and talking casually and no one will simply point towards the night drop box.

Ryan D. 
Rating:
5.0

Get the scooter in the back fixed so we can watch you guys fly down and back from the storage units! Seriously, Ms. Perez checked me in and was just lovely. Polite, informative and fast. In the relatively short time we've had this location in Meriden we have always the place and staff to be wonderful.

Laura V. 
Rating:
5.0

The pick up and drop off was quick. No issues well inform about the insurance. Only thing but wasnt that bad the truck front glass should it be clean and the floor of the truck sweap. But I was prepared and cleaned my self. After all smooth transaction.

Ada T. 
Rating:
5.0

Overall service was excellent and positive

bruce C. 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Even though we won't be using Uhaul due to the various changes to our reservation on short notice, the personnel at the drop off location were very helpful.

Sarina B. 
Rating:
1.0

They over Charged Me

Christopher G. 
Rating:
4.0

To make sure that the drop off locations are valid prior to driving there. I went to a drop off location in Milford that no longer does work with Uhaul.

Ali A. 
Rating:
5.0

Promptly serviced

JOSEPH F. 
Rating:
4.0

Staff was very helpful.

James H. 
Rating:
1.0

I wouldn't recommend any location to a friend and I would never want to use this company again. The problems are too long to list. The WORST thing is forcing people to do YOUR job through the internet and apps. What about the people that don't have that? It was a complete nightmare because of this. The person LIED and said we wouldn't have to create an account.

Germaine V. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

No issues. Employees were very pleasant.

MARIO K. 
Rating:
5.0

🙂

David H. 
Rating:
5.0

Miguel Caban and Dan provide excellent service. They go above and beyond in customer service and client safety.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

ALLAN D. 
Rating:
5.0

Customer did not leave a comment.

Nelson C. 
Rating:
5.0

Each person i came in contact with, I give 5 stars. Customer service goes beyond the call of duty!

Myra M. 
Rating:
5.0

No problems at all, The morning staff was great when picking up, the evening staff was great when dropping off. I think reconfiguring the equipment return area further into the parking lot would make more sense because it's a huge traffic jam when everyone is returning equipment at the end of the day but that's just a small gripe. All in all a great experience.

matthew G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
2.0

I was dropping off this U-Haul and was followed by a man whom I didn't know. Luckily my boyfriend showed up and scared him off.

Malinda K. 
Rating:
5.0

Customer did not leave a comment.

Michelle Q. 
Rating:
1.0

Meriden West Main: Bad Customer Service. When you do not know a person, stay professional. I went to pick up the truck, the young girl does not know how to talk to people. I let that one go. I went there very early the following day after I dropped the truck the previous night. It was busy. I called because I noticed I left an item in the truck. I was put on hold for more than 15 minutes to be told that I was out of luck, that the truck was gone. Then I was told I would get a call if it was found. The person was quick on the phone and hung up quick. I called the main number. Nothing they could do but to leave them a message. I would not go there again. If there was less than one star, I would choose that option.

Manssour H. 
Rating:
5.0

I think it dumb that 4 to 7 pins adapters don't come with the rental. People rent trailers because they don't use them enough to buy them now I own a 7-4 pin adapter that I'll probably never use again wasteful consumerism.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Pagan reyes A. 
Rating:
1.0

Customer service was the worst that I have ever experienced. Ms. Rios denied me my original reservation that I had booked and confirmed online, changed my reservation to one that was an inconvenience and 3x the price overnight without my consent, and altered my mileage to the wrong number at the end of my trip after I had gone back in and asked for my original receipt. If they work on commission, that is great, I have been there! However, doing it in a malicious and deceiving way is unethical to the customers. Ms. Rios had also offered to give me a free uhaul truck if I agreed to leave my current storage unit and move to theirs AFTER she had already altered my reservation and up-charged me without me knowing.

Chazaree S. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
1.0

: I am concerned that when my daughter dropped off the trailer, she was told she was “all set,” only to hear from me that the receipt I received from U-Haul had tacked on it an unexplained and unapproved charge of $20 added to the total applied without her knowledge to her credit card she had left with U-Haul Meriden as required and in good faith. I am also concerned that this could be a practice committed on other unsuspecting clients, hoping sincerely that this is not the case. In addition, my daughter's experience was fraught with unhelpful staff in Meriden who just pointed at the trailer lot telling her “it's out there.” It was only after she found the right one (with the hitch sitting on the ground, ) that someone actually came out to help her. Furthermore, in the lead up to the pick up, we were told to bring the tow truck in to a dealer to have it certified for towing. However, when we got to a nearby dealer in Middletown, we were told they don't certify tow vehicles. In addition, my daughter was misinformed when told she could drop off the trailer at a nearby dealer in Middletown and then told that would incur a huge charge. My daughter and I give our experience with U-Haul “two thumbs down.”

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
3.0

After returning the vehicle sweeped, gassed up with more gas than when I received it, and on time, I received an additional $13+ charge with no explanation. This is very poor business practice.

David M. 
Rating:
4.0

I informed the counter worker that the "engine light" had come on of which he seemed somewhat dismissive. He also was too busy for me to also point out that the truck leaks as a fair amount of my stuff got wet during transit.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

paula R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Reserved at east Main Street Meriden truck was damaged. Had to then walk across town to west Main Street location.

Jeffrey P. 
Rating:
1.0

The rep was extremely rude. She couldn't have cared less that we were there, and she was laughing about me to the customer she was serving. I felt uncomfortable and unwelcome. She acted like she didn't even want to get up from her desk and help us. I won't be going to that location again.

Candace N. 
Rating:
5.0

Tony was both exceptionally friendly and professional in handling my rental. Highly recommend!

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO P. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
1.0

Very rude unethical costumer service very poor, as employees not attending their job and not managing themselves with professionalism!!

Belinda P. 
Rating:
5.0

Customer did not leave a comment.

Reymond S. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
5.0

Customer did not leave a comment.

SungKwon K. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Staff was helpful and courteous.

Keith V.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Not a thing you guys rock the service was excellent

MONICA M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
3.0

The female employee on Saturday 2/26 was very rude. Everyone else there was very helpful.

James S. 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE E. 
Rating:
5.0

Excellent in all areas

marvin M. 
Rating:
5.0

Very well organized and stocked location. Staff very friendly and helpful. Quick service. An ideal location.

MARVIN M. 
Rating:
5.0

Thanks

RICHARD W. 
Rating:
5.0

Nothing. Everything was perfect.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ROXANA F. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM B. 
Rating:
5.0

None. They were and are an amazing team!

ROXANA F. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
2.0

When picking up the truck, I had to move another truck that was blocking mine. My truck was almost on empty and needed to fill up tank first thing. When returning truck, the mobile app would not accept the pics of the gas and millage. I spent 45 minutes trying and had to give up. This caused an extra $20 check in fee on my final bill because I was not able to complete with the app. I have the pics of milage and gas time stamped when I returned the truck, but the location will not accept because they already checked it in. There was another couple had same problem with the app at same time. I kind of think this is done on purpose so they can squeeze another $20 bucks from everyone. Not right at all. I will be useing Ryder from now on.

Joseph F. 
Rating:
5.0

Great Customer service

Steve G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

NOEL S. 
Rating:
5.0

Customer did not leave a comment.

WANDA A. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

KWAKU A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c.  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie B.  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie B.  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
4.0

Really like it

Arelis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M.  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis G.  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI P.  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS M.  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel C.  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON B.  |  Overall Experience 
No reviews have been submitted for this location.

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