Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

580 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the women who assisted us were very professional and helpful and would totally recommend!

MERCEDES M. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

JERIMYMICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Have pickups available at more locations

W S. 
Rating:
5.0

Beat location. Very knowledgeable and helpful.

HOWARD S. 
Rating:
5.0

Refer them to Truck map apps !

DARRYL B. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
1.0

Overcharged and the people working there have no idea what's going on. We were called asking if we were returning the rental (hours before it was due) because they had assigned us the wrong truck. Now we have to wait for a refund as we were charged twice. I'd go to another location further away before coming back here.

Jonathan M. 
Rating:
1.0

I was overcharged and taken advantage of my this location

Dante V. 
Rating:
5.0

Everything went smoothly and we were pleased with the process and the truck. All Good

JONATHAN W. 
Rating:
5.0

Very organized , people were very helpful

CHARLES C. 
Rating:
5.0

A++++

JUAN S. 
Rating:
4.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

This location is always clean and orderly. The customer service is well above average and everytime I've visited this location everyone has been very kind, patient & Professional.

TIANNA M. 
Rating:
5.0

Put a sign on your building! Thanks

VINCENT C. 
Rating:
5.0

Customer did not leave a comment.

Davis F. 
Rating:
5.0

Clean truck and provide TRUCK ROUTE app or maps or at least a warning that you cannot use regular GPS!

DARRYL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN T. 
Rating:
5.0

Thank you

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Service was so good and smooth.

JAMES F. 
Rating:
5.0

So far this is been the best location to rent a trailer. The equipment is in great shape and the employees are well trained and very easy to deal with

Philip F. 
Rating:
1.0

Please make sure codes are right for the 24/7 lockbox option. Make sure transactions are accurate and specific to the individual before processing orders. Also ensure communication is made easier between customer, your facility and its employees, and uhual 1800 customer service. Make sure communication is done with employees first before questioning the customer about keys. Better training for employees to handle customer situations and being able to have a manager on call if they dont know what to do, so orders can be handled properly and timely.

Michael S. 
Rating:
2.0

Every time I rent here there is an issue. I reserved a 17ft truck called I. To change my day and ended up with a 15ft truck disappointed

DEBORAH A. 
Rating:
2.0

I arrived at the time of my reservation and no one was there. I waited a hlf hr for someone to assist me then still had to complete paper work after i had already completed transaction including credit card purchase over the phone.

JEREME J. 
Rating:
4.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

System was down. I think it took too long to check in and out. Other than that experience was perfect you should have better back up plan

Diane G. 
Rating:
1.0

No, no, no

Maria C. 
Rating:
2.0

Self pick up not recommendable as I still waited 45 minutes for the vehicle to be ready when I arrived and they didn't put in a dolly I ordered

Rahiza R. 
Rating:
1.0

The rope was tangled up took me 2 hrs to on tangled every equipment should be check before leaving the store I'm very disappointed

BRYAN N. 
Rating:
5.0

Customer did not leave a comment.

BRANDON E. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

The passenger side mirror, key did not work, ignition broke, engine light came on , when going 60 it bogged to 50, no ability to charge phone causing three hr delay and getting lost w out GPS - girl in U Haul was very nice

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

The trailer selection was very limited for covered trailers. I had to rent a trailer that was much bigger than what was actually needed. It would be more appropriate to have a better selection.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ABEL A. 
Rating:
5.0

Patricia was most helpful. I arrived early and she was still able to accomodate me. It was a simple check in and check out process. Overall I am completely satisfied. Thank you.

CRISTIANA W. 
Rating:
1.0

Very upset, original reservation was for hartford ct, was redirected within 1hr of pick up to go to a location 30min away from there to pick up truck and AT. Drove 45min out there just to be told the AT was not even there. Was redirected to location that was 50minaway. Used my own personal money and gas to drive to meriden location and they over charged me. Uhaul Reservation which I have documentation was for $702. I was charged at pick up of truck $842.00 Extremely upset and as a military disability Veteran absolutely no respect was given at the meriden location. Very very unsatisfied. Will be taking all future business and referrals else where to Budget

CAMERON V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
1.0

The worst customer service ever they gave me a defective truck and did nothing to resolve the situation …….

ABIGAIL F. 
Rating:
1.0

Staff was extremely untrained, Vehicle had more mileage on it than reported and less gas than reported, when I tried to correct this the only staff on hand was unable to change it in the system, He repeatedly attempted to facetime or call his manager on his personal cell phone that had no service. I eventually had to walk out and eat the cost because he was making me late for my pick up with the vehicle.

SCOTT N. 
Rating:
5.0

Excellent work

JUSTO B. 
Rating:
3.0

Truck reeked of marijuana and had marijuana in the cup holders. It wasn't cleaned out prior to me getting the truck.

Benjamin I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Maintain the equipment. Very unsafe, could cause accidents as the brakes on trailer kept applying randomly.

RORY B. 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Overall Experience 
Rating:
5.0

Were very nice and helpful.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

LABEAT M. 
Rating:
3.0

Friendly and responsive agents

RICHARD K. 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE M. 
Rating:
2.0

Don't tell customers at the pickup time after they also called and confirmed, that they cannot have their agreed upon truck size as listed on original reservation printout. Very frustrating and time consuming at this Uhaul facility.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
1.0

- None of the employees wore masks. - No shields at the registers to protect the customers from the unmasked employees.

LISA B. 
Rating:
3.0

Front desk has no personality, I had to wait for her to help me because she was answering a text on her personal phone. When I returned the truck she stated she will send me my invoice and check me out through email because she's helping someone in the back. Unprofessional at it's finest.

ADDRION D. 
Rating:
5.0

Anixalie was a pleasure to work with while renting a trailer at the busy Meriden Ct location! She was thorough,efficient, and friendly through the entire process even while dealing with several issues to ensure safe towing with my truck. I will definitely choose this location again!

Jamie S. 
Rating:
5.0

Efficient knowledgeable. Quick check in and check out. Just what you need/want.

HOWARD S. 
Rating:
2.0

I rented the cargo van there ro van put the same amount of gas that was in it when I rented it which was hardly I'd say an eighth of a tank I thought it was empty but the girl came out and said no it wasn't I drove it 17 miles went to the gas station right next to there and returned it with the same amount of gas yet I was charged for gas that I put in the vehicle that I didn't use cuz I replaced it

KATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Great people you have working there.

RICARDO V. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
3.0

Customer did not leave a comment.

Doug P. 
Rating:
2.0

Disorganized

Stanley F. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
2.0

Well for one have the right equipment I reserved and two have the store open at the time it says it opens. They said the store hours where 7 to 7 and I showed up at 7 no one was there until like 7:15. And when I showed up the next day around 7 no one was there to check in the equipment. So I did the online check in and left around 7:30. The store hours on Sunday are 7am-5pm posted on the door. I left at 7:30 and no one was there yet.

ALLEN S. 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Rating:
5.0

Much better than west hartford. I will use them from now on

Philip F. 
Rating:
5.0

Customer did not leave a comment.

daisy O. 
Rating:
2.0

Check in took way too long it cut into my rental time even with arriving 25 minutes prior to rental time.

MARIA I. 
Rating:
1.0

i returned the trailer day early, the person checked me in said i am good, then i got a bill for another day due to being late. this is crap. i called and no help at all, the people were not willing to help, this is a terrible place with no customer service. i had to pay a extra day with no cause to, i was trying for 3 hours and gave up, never will i rent from you again

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Convenient location for me and would recommend to others.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
3.0

The young man who took care of me was very nice!

Darleen C. 
Rating:
3.0

ask for a 7 pin did not receive put on STD 4 pin they all were on the phone texting or away from work station Do you take personal checks I was told no. They did not walk me to my car nor review install

CHARLES R. 
Rating:
5.0

Excellent experience

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

HUNTER C. 
Rating:
5.0

Nothing, they were great!

Elizabeth M. 
Rating:
5.0

The manager was amazing! She has her business under control!

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Upon picking up my truck @ 3;00PM, there was only 1 UHaul person at the location. I was one of 4 customers who were waiting for more than 10 minutes to be served.

Robert E. 
Rating:
5.0

The staff at this location are excellent! Very good customer service! The hitch pro who installed the hitch did a great job and even showed me what he did while the car was still up on the ramps. Would highly recommend this facility and staff!

Sean O. 
Rating:
5.0

Fantastic experience. Very helpful staff especially when I picked up the trailer. Patricia deserves a raise for sure

MARK G. 
Rating:
3.0

Train management and employees better for a better customer service and customer satisfaction. They weren't oriented on their duties also, management wasn't the best. Employees did whatever they wanted with my reservation and it took me two hours of my moving day time to figure everything out. Everything else like prices and equipment was excellent.

NEISHALIZ R. 
Rating:
5.0

The Rep was 5 stars 😁

KEVIN G. 
Rating:
2.0

I rented a truck for two days and before I brought it back I asked the guy behind the desk if I needed to clean it or would I be charged for cleaning and the guy said "NO". So I asked if I would be charged for a second day because I had it two days and the guy said "NO YOU'RE ALL SET". I wish I got his name!! So of course I checked my card and there were more charges- $65. The truck was $19.95, the insurance was $14 so I'm wondering why so much and I call them and there is a cleaning Fee and another days charges. I don't expect anything for free, I had it for 2 days and have no problem paying for 2 days but I don't feel I owe for cleaning because I would have cleaned it myself if he had said I would be charged for it.

Rhonda S. 
Rating:
1.0

They were rude and inattentive.

John P. 
Rating:
5.0

excellent service

LUIS C. 
Rating:
5.0

The truck cab had a very strong odor, probably from cleaning. Unfortunately, it never went away. Also, we were planning on using the outlets to charge our cell phones but neither worked. And, a demonstration on how to adjust the mirrors would be helpful.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MIGDALIA C. 
Rating:
1.0

Improve customer service.

ALLEN C. 
Rating:
3.0

They didn't have the truck I originally reserved. But had another truck so at least I got a truck.

CHRISTINA W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Best customer service ever!!!!!! The entire staff from start to finish were professional and courteous. They made the rental experience amazing and I highly recommend anyone needed to rent a truck to visit this location!!

JESSE S. 
Rating:
4.0

the equipment was clean but I think they should go over the maintenance of there trucks a little better. I rented a 15 ft van with ramp and everything was good except seat had a good tear in driver side. The steering wheel was very loose well driving making truck a little uneasy. Other then that service was excellent and everything went very well I would still recommend!!!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Gina Z. 
Rating:
1.0

This was the worst experience with a u-haul order!!! I will never use this location again! Made online reservation and when I arrived equipment was not available. The customer rep keep calling me to return the truck after 3 hours and my location was more than 3 hours away. Terrible experience! I will not recommend this location to anyone.

DOMANIC A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M.  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEILANI P.  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Maria C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L.  |  First Impressions 
No reviews have been submitted for this location.

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