Customer Reviews for U-Haul Moving & Storage at Loop 202 & McClintock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Loop 202 & McClintock

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Grieg C. | Overall Experience |
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Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!

JUSTIN C.
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Customer did not leave a comment.

Orlando B.
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Customer did not leave a comment.

CYNTHIA B.
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Person working the counter was pleasant and knowledgeable; equipment was clean and in expected condition; final cost did not hold any surprises. Just another happy customer.

JOSEPH S.
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Fantastic service, Mari was awesome .

MICHAEL O.
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Customer did not leave a comment.

FRED B.
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Customer did not leave a comment.

Richard G.
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Customer did not leave a comment.

CORNELIA W.
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I didn't rent a U-haul... I think someone else used my email address.

Eugene M.
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Donivan was tremendous in explaining the operation and use of the trailer, he was very personable and professional)great employee for uhaul). My entire experience was great!!!

Bryan T.
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Care just a little bit more about your job. No one is forcing you to work there.

ken E.
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Customer did not leave a comment.

debbie P.
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Customer did not leave a comment.

Paul M.
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There is nothing that comes to mind I am very satisfied with the service I got at this location.

Stephen R.
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Cool 😎 Staff

TERRI W.
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Didn't like standing in line. Maybe need another employee?

W D.
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The personnel and their management at this location had bad reviews when I was investigating doing a rental. I thought it was probably sour grapes but no. I am a retired professional who had to deal with 300 plus customers every day and I can tell you this location gives Uhaul a bad name!!!! Go to another location...

BRYAN B.
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Customer did not leave a comment.

RoseMarie H.
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The general manager of the store was friendly and extremely professional! Will go back to this location because it was efficient too.

Harold C.
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Very happy with the service and the pick up and drop off Agents, they are well trained and provide excellent Customer Service.

GLENN P.
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Customer did not leave a comment.

IKURI O.
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Customer did not leave a comment.

TOM H.
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Donovan was the customer service representative. Great experience, helpful and engaging. I will be back for my next rental.

VALERIE K.
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The front windshield was so dirty, it was terrible. The rest of the truck was very clean. The people working was very nice. I would suggest that maybe they could help adjust the side mirrors. I was by myself and there is no way I could adjust the mirrors. It was a very good experience.

MELISSA S.
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Customer did not leave a comment.

ANTONIO T.
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Customer did not leave a comment.

Grieg C. | First Impressions |
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The young man behind the counter was very helpful!

Dylan R.
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Donivan was very kind and helpful. We had some issues with the door but roadside assistance responded quickly.

Greig C.
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Customer did not leave a comment.

Marguerite C.
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Had a great experience both check in and check out with the trailer. Great customer service 😃

alfred G.
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I had planned to use the mobile app to pick up my vehicle, but it was so unintuitive and unfriendly and required a lot more information that could have been collected when I made the reservation. I gave up trying to navigate it and went inside to finish the transaction. In my opinion, U-Haul's attempt to replace people with technology has failed miserably. Hire good people to give good personal service, and you will keep more customers.

KAMAL A.
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Customer did not leave a comment.

CHANNEL W.
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The service i received was excellent. The employees at this location are outstanding.

William L.
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I had returned my Uhaul, parked it in the line behind the other returned Uhauls to be cleaned...and everything was fine until I remembered I had left my projector under the copilots seat (an hour later). I called back and the Hispanic girl was acting like a “know it all” and Made me feel crazy for thinking I had left my projector in there and it hadn't come up under their supervision. She told me there was nothing in the Uhaul and that her employees don't steal and I was wrong... i then asked for her super visor because I didn't care for her tone and she told me he'd be back in an hour..so I said I was headed there myself to find it and hung up. She proceeded to call me back still in her obnoxious tone to say “before you hung up on me you said you're headed here but the Uhauls already been transferred out so I don't know why you're coming here” .. told her I don't care I'm almost there and hung up again. I got there and she proceeded to argue and talk back to me in front of other customers. Such an obnoxious person in general. Then she tells the other coworker beside her (who was trying to be helpful but didn't know what she was doing) “I can find out where the Uhaul was transferred but I don't want to speak to her at all!!!!” I was left in the store all by myself while she and her coworkers went and sat down on the curb. I called the manager from inside (who was at another Uhaul location working at the time) and asked him where the Uhaul had been transferred and he gave me everything I needed. He Wasn't even there but he helped my so much more than the annoying hispanic/Native American girl there!! While I was waiting for him return to this location like she had told me.. which he never returned.. she was making small talk with her coworkers, cursing and being so unprofessional and talking about her Managers funny way of talking so slow and laughing about it. How annoying!! If I was her manager I'd fire her. She is the worst!! I don't mind taking this up with cooperate just so she'd get fired. Anyway, Ended up driving to the next place my Uhaul got transferred and got the projector. It was a where I said it would be.

Todd H.
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I did not get one of the dolly's I asked and paid for.

VALERIE G.
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The two kids that I delt with when i picked up my truck rental were rude, didn't explain anything to us and we had to ask all kinds of questions.

Eric H.
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Customer did not leave a comment.

MICHAEL C.
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Mari Was very thorough and extremely nice

JOHN S.
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Customer did not leave a comment.

KENYA T.
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JACK K.
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staff was helpful and quick getting me in and out when i picked up the truck and when i returned it, I like that so i could get on with my move.

Regina B.
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Wipe down inside of truck

Mercy R.
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Customer did not leave a comment.

Rebecca R.
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Jessica K.
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bonnie S.
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Nothing! They were great!!

Nya G.
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Customer did not leave a comment.

R W.
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Customer did not leave a comment.

Rosalinda C.
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Donovan and his team were outstanding. I can't say how much I appreciate their assistance and professionalism.

Charles P.
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Customer did not leave a comment.

Regina B. | Overall Experience |
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Storage unit was perfect fit for all my personal items. Had good experience.

isaiah Q.
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Customer did not leave a comment.

John D.
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The young man and two young women who helped me with oUr pickup were very effective, supportive and did a great job to help us with our move.

Stefon H.
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Customer did not leave a comment.

LaTana G.
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Don't know which one charged me all that money but it was a rip off from one city to the next

Lawrence W.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

RANDALL B.
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You guys are great! It is quick, in and out, trailer hooked up, paperwork done and on the road in no time. Donovan at 800 N. McClintock branch in Tempe AZ is the best!

Ismael E.
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Customer did not leave a comment.

gordon J.
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Customer did not leave a comment.

Paula B.
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Customer did not leave a comment.

JESSE R.
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The young man who helped me first thing in the morning was very kind and professional I forget his name but a job well done

Stephen R.
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Customer did not leave a comment.

MELVIN M.
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Everyone at this location went the extra mile to meet and exceed my requirements. The entire transaction was flawless from start to equipment return. I felt valued and appreciated as their customer!

Bradley D.
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It was impossible to get in touch with the local location on my move day. Ended up paying movinghelp movers more than I had to because we could not return it container that we didn't need. Container showed up over a week late, with zero proactive communication. All around BAD experience

JAMES R.
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Customer did not leave a comment.

Joshua D.
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Joshua D.
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Customer did not leave a comment.

CHRISTOPHER L. | Overall Experience |
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Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.

KAREN B.
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Have used them 3 times recently - done well every time.

ZAELLOTIUS W.
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Overall I had great customer service. I would remind the staff to check on customers sitting in Uhaul vehicles in the return lane. I waited over 5 min & had to go inside & request to be checked-in. Normally, I wouldn't say anything but I was seen by 2 different customer service reps & neither came to check-in the vehicle.

Christopher T.
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Fast and Easy service, great job guys.

Patrick C.
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Customer did not leave a comment.

Pearlene W.
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Barry D.
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Very professional and courteous. We had accidentally dropped our cell phone in the van after checking out. The rep at the site took the time to call me and we were able to retrieve it! Recommend this site highly!

JAYNA F.
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Worker hit on me and was texting me

CASEY E.
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Customer did not leave a comment.

MATTHEW F.
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Keep up the good work

MARTIN M.
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The truck was not super clean just tidy. And I paid over 100 dollars for 2.5 hours. I picked up a bed and brought it to my house 75 miles total. This was a total rip-off.

SHAWN G.
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Customer did not leave a comment.

Daniel A.
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They gave a trailer who had non working signal lights. When I reviewed the equipment before loading it, I noticed the issue and call them. I had to drive 25 miles back. They couldn't fix the lights and forced me to drive the defective equipment 30 miles in a rush hour to another U Haul location in Gilbert AZ for a replacement. It took me more than 3 hours the all deal. Bad service!

BRIAN K.
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I ended up with an unfortunate situation where I just needed to rent a vehicle to transport my bicycle to a repair shop and get a flat tire fixed. The experience was great. It didn't take long and there weren't any obstacles. I was in, picked up a van, got it back, and rode home from there. Check in was also very fast. I would recommend this location, most definitely. They were excellent with the entire customer experience.

Robyn S.
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I was given two extra days per my phone conversation with the original customer service agent via the phone. This call was on speaker and witnessed by two family members. When I returned it, the contact had it ending on 9/11 rather than 9/13.

Jai Chi C.
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i checked in online thru mobile app. The app shows me a truck #, and i can't find key inside the truck. i went in and asked, the associate then told me that was supposed in store repair. How could the app assigned me a tuck that need repair. The associate cancelled my reservation and started an entire new one. I waited for 25 mins to get the truck. I chose online check in to save my check in time, and in return i waited for 25 mins. I connected with the online customer service explained my situation, DIDN'T get reply!!! BAD experience.

THOMAS T.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

THEODORE D.
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The guy there'e is over worked and under paid in my opinion. He was working his tail off and was solo both times I was there. Send him some help would ya?

Jennifer M.
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Customer did not leave a comment.

Wesley G.
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Customer did not leave a comment.

GEORGE B.
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n/a

Wesley G.
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great service

Aaron G.
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Customer did not leave a comment.

Giao P.
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Great customer service!

KEITH W.
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Customer did not leave a comment.

Jaime P.
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The invoice spent make sense

Jonathan Q.
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Customer care was excellent. Certainly well above the expectations for vehicle rental companies. Pickup service was quick and drop off was super convenient. Obviously the truck performed well and was clean. Absolutely love the value given to me by uhaul as usual.

Tamara W.
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Staff need to be alittle more exciting doing their work or alittle happier at work. Was not so friendly

KSHITIJ B.
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Customer did not leave a comment.

Duncan K.
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ROBERT H.
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SZILVIA D.
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KIMBERLY W.
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Customer did not leave a comment.

megan z. | Overall Experience |
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This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it’s dire need of quality customer service skills.

socorro D.
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Customer did not leave a comment.

ALAN W.
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Customer did not leave a comment.

Frank P. | Overall Experience |
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Customer did not leave a comment.

Sean M. | Overall Experience |
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Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.

COREY W. | First Impressions |
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Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank you

Hazel O. | Overall Experience |
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Customer did not leave a comment.

lena c. | Overall Experience |
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Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbert

ola h. | First Impressions |
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Staff is great.

JERRY H. | First Impressions |
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Customer did not leave a comment.

lawrence w. | Overall Experience |
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the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.

Hazel W. | First Impressions |
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The storage was not large enough for us to use.

Neal B. | Overall Experience |
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I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub par

Alejandro H. | Overall Experience |
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Customer did not leave a comment.

Connie D. | Overall Experience |
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The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.

Marcia S. | First Impressions |
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Staff is knowledgeable, friendly, efficient, and the facility is immaculate.

YASAR A. | First Impressions |
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I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!

Danielle M. | First Impressions |
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Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!

jeff h. | Overall Experience |
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They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude and

Kathryn M. | Overall Experience |
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Great team at this location. Professional and friendly. Thanks for all your help!!

Kathryn M. | First Impressions |
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Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️

Diego V. | Overall Experience |
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This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.

Marty G. | Overall Experience |
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I would only recommend because of Jeremy the GM The workers on the weekends at this location, are lazy and worthless they are not helpful at all to the customers. They act like we are intrudin

PAUL L. | Overall Experience |
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Case Foundation has been neighbors for the past 25 years and have had a storage unit for near as long. Our experience with your staff over the years has been excellent. Thank you Paul

Benjamin P. | Overall Experience |
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Short from being understaffed to support customers needs, this place is great. BEST employees I have seen around, great manager.

Tujuana R. | Overall Experience |
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No comments

charles m. | First Impressions |
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I think you guys go above excellence I appreciate everything you’ve done thank you

Laura T. | Overall Experience |
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Jeremy is very helpful and curteous.

Denise E. | Reservation |
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Have been trying to reach Jeremy. Phone number is for corporate office. Would like to make arrangements for items in truck. Please call me 480-510-7072. Thank You.

chris f. | Reservation |
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Great service and product availability. Helpful and knowledgeable staff.

Charles D. | Overall Experience |
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Well trained and professional staff.

Corey B. | Overall Experience |
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Due to U-Haul not having someone forklift certified on site, I Was not able to get my UBox on Sunday, had to wait until Monday. Who do I need to contact about my $50 late delivery credit guarantee?

Denise R. | Reservation |
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I really enjoyed the customer service that Issac at the Tempe Location. He was super helpful and knowledgeable on the needs of my day.

Raied A. | Overall Experience |
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Thank you

Becky W. | Overall Experience |
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Customer service was above and beyond. Special recognition to Sylvia who went out of her way to be helpful during a stressful move.

No reviews have been submitted for this location.

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