Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only reason I’m giving this an average is because the owner/operator was never there. We went December 31 at about 3 PM. That was understandable. We went Sunday, January 2 no one there. Why are bars posted on the door we’re not gonna use them
John E.
|
Overall Experience
Rating:
5.0
Friendly and professional
Sandra R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Princess E.
|
First Impressions
Rating:
5.0
The gentleman that was working the desk on 12/19/2021 (8-3 pm) was very professional and calm. I appreciate a person that knows how to deal with the public. I hope that you recognized when you have good people
Timiah C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amantha V.
|
Overall Experience
Rating:
5.0
Friendly employees and very helpful
Werner B.
|
First Impressions
Rating:
5.0
Great rates
Russel G.
|
Overall Experience
Rating:
5.0
Kimberly handled the transaction without delays or error. She was professional and proficient explaining the process, no questions needed she covered it all, great job!
Parthenia L.
|
First Impressions
Rating:
5.0
Very well-managed clean and convenient location.
EZANA A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDERSON S.
|
Overall Experience
Rating:
5.0
Very helpful staff very clean thank you
Renado C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna F.
|
Overall Experience
Rating:
5.0
Kimberly is an outstanding employee. Very attentive, smart and kind. Sam was really great too. All of your employees are friendly and enthusiastic. Thanks to all of them.
MICHELE G.
|
First Impressions
Rating:
5.0
Owner went above and beyond
JENNIFER M.
|
First Impressions
Rating:
5.0
Sylvan was the representative who greeted me and explained my storage options. He was OUTSTANDING!! ....very professional, knowledgeable, and competent. I am very happy with this experience so far.
DAN G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Betty Lou was great!!
MICHAEL S.
|
First Impressions
Rating:
5.0
Kim was great she answer all of my questions and needs.
Shyla W.
|
First Impressions
Rating:
5.0
Courtney Ritz at the Tampa Gandy location was amazing. Knowledgeable, friendly, customer focused!! She made our interaction with UHAUL perfect!! Please hire more people like Courtney Ritz!!!!
Steven A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine S.
Rating:
5.0
Great location and hours. Always have great interactions with the staff.
Grant P.
|
First Impressions
Rating:
5.0
Jack was especially helpful and professional. Five stars.
DAVID S.
Rating:
1.0
I arrived at the Macdill location only to be turned away at 8am which was my reservation time. A woman sent me to the Gandy location where I waited in line for 30 minutes just to be sent back to the Macdill location. I arrived and finally checked out in person after 9am even though I had ride sharing set up for 8am. Very displeased with this, and will not be using Uhaul or recommending them to anyone.
ALBERT P.
Rating:
5.0
Great staff…easy and quick pick up!
ROBERT M.
Rating:
5.0
Customer did not leave a comment.
Kelly R.
Rating:
2.0
I didn't get a truck until 20-25 min AFTER my reservation time. It was a mess and put me behind schedule. I then requested a follow up from UHAUL and still have not gotten one.
Kiersten A.
Rating:
5.0
Great rates military discount
Russel G.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Yannick Y.
Rating:
5.0
Customer did not leave a comment.
Amantha V.
|
First Impressions
Rating:
4.0
Everything was well at the location above. However I was dissatisfied when I noticed my door was bent and had a gap and was not sealed with the door frame at the top of it allowing air and rain to penetrate the cab as well as alot of noise.
Ulisis V.
Rating:
5.0
Customer did not leave a comment.
BRYAN G.
Rating:
5.0
Customer did not leave a comment.
BRYAN G.
Rating:
5.0
Customer did not leave a comment.
BRYAN G.
Rating:
5.0
Too far from my location. 45 minutes away from my zip code.
CHRISTOPHER V.
Rating:
2.0
Renters should be advised that the truck they are renting doesn't have a ramp. In the numerous rentals I have done over the years, I have never got a truck that did not have a ramp.
David S.
Rating:
5.0
BEST EVER PICKUP LOCATION IN THE TAMPA BAY AREA!!!
STAFF is on the ball!! Check in and out was VERY EFFICIENT, POLITE, COURTEOUS, ATTENTIVE, FAST!!! Sadly most pick locations employ VERY SLOW PEOPLE WHO COULDN'T CARE LESS IF YOU ARE STANDING IN LINE 30 MINUTES...YES I'M TALKING ABOUT GANDY BLVD LOCATION PEOPLE BEHIND THE COMPUTER DESK!!!
Leslie O.
Rating:
4.0
Customer did not leave a comment.
Adam G.
Rating:
5.0
The office manager was very professional. The truck that I rented was very clean and seemed to be well maintained. Keep up your outstanding service to your community.
Kevin W.
Rating:
5.0
Not sure, staff was friendly, helpful. They answered my questions without having to get back to me. Very reliable and affordable.
Steven H.
Rating:
5.0
Get a pickup truck rental for your location.
Matthew W.
Rating:
5.0
Customer did not leave a comment.
System U.
Rating:
5.0
Customer did not leave a comment.
Matthew W.
Rating:
5.0
Customer did not leave a comment.
Christopher A.
Rating:
5.0
Customer did not leave a comment.
donald S.
Rating:
5.0
Customer did not leave a comment.
Tarreck B.
Rating:
5.0
Customer did not leave a comment.
System U.
Rating:
5.0
People and truck were great - your computer system is WAY TOO SLOW!
Michael C.
Rating:
5.0
Customer did not leave a comment.
Michael L.
Rating:
5.0
Customer did not leave a comment.
Glenn J.
Rating:
5.0
Customer did not leave a comment.
MONTRELL C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jaminette F.
Rating:
5.0
Great customer service and clean facility.
Jeffery N.
Rating:
5.0
Customer did not leave a comment.
Melisa M.
Rating:
5.0
Customer did not leave a comment.
Angela C.
Rating:
5.0
Customer did not leave a comment.
LAURA W.
Rating:
5.0
Customer did not leave a comment.
Steven S.
Rating:
4.0
The drop off location changed to during my rental. I had to call the line and ask to have it changed back and there was an extra $5 charge. Not sure what happened but I was able to drop off where I wanted.
Beth S.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Allow me to add vehicle license plate to my SunPass account so I can pay the toll without having pay the fee through Uhaul. When I attempted to add the license plate it stated it was linked to another account and would not allow me to add the vehicle to my account.
Ron B.
Rating:
5.0
Customer did not leave a comment.
Clarence E.
Rating:
5.0
The stickers on the dolly with the instructions were scratched beyond being able to read them. Maybe periodic updating of these would make them easier to read.
Robert V.
Rating:
1.0
The employee that handled the transaction at the store was beyond incredibly rude, not to mention so unprofessional that I took a recording
RONALD H.
Rating:
5.0
There was a plate that held the wiring harness in place that ha
was supposed to have 4 rivets to hold in place. 3 WERE MISSING. As the UHAUL person in Tampa said, "this should have never gone out like this. There must have been a short in the wiring going through the tubular frame which cause the tail lights to go on and off while driving at night. I had to pull the vehicle off, wait till morning and have another person follow me to Tampa and then follow me to the dropoff per UHAUL reference number 1741802, since Uhaul would not pick up the defective dolly.. The person at the drop off in Tampa was extremely helpful, especially after seeing the
Richard C.
Rating:
2.0
The guy didn't know what he was doing. Miscalculated the miles I was going so o was charged additional. Also failed to tell me it was due back at a certain time.
Troy J.
Rating:
3.0
Customer did not leave a comment.
Hodward E.
Rating:
5.0
Customer did not leave a comment.
Mark S.
Rating:
4.0
Customer did not leave a comment.
Keith J.
Rating:
5.0
Customer did not leave a comment.
Scott T.
Rating:
5.0
Customer did not leave a comment.
Cilem A.
Rating:
3.0
The pickup location was changed. My reservation was for Uhaul on Gandy Blvd. When I got there, waited in line, was told my reservation was at different location. No one contacted me to tell me my pickup location had changed. This is unacceptable. I drove from out of town to pick up a truck at a location that I chose. I had no idea where the other uhaul rental place was located. SOMEONE SHOULD HAVE CONTACTED ME TO LET ME KNOW MY CHOSEN PICKUP LOCATION HAD CHANGED!!!
Amy B.
Rating:
5.0
Stephanie Herrera at this location was professional and courteous, the customer before me really gave her a unnecessary hassle and was rude, but by the time that customer left, the representative was still very composed and expedited my services since I was on a time crunch. She is over worked and unappreciated! My review is a direct reflection of this uhaul location and Stephanie.
Gabrielle R.
Rating:
4.0
Rep was new and wasn't trained up yet, but was extremely courteous and also apologized for his lack of knowledge. We all have to start somewhere and that is fine! This is the only reason a higher mark wasn't given since it took a LONG time to checkout with the vehicle. Checking in was not done online since my husband does not have a smart phone and I was not with him. In spite of that, all went well, and we are extremely satisfied with our experience.
jill D.
Rating:
5.0
Customer did not leave a comment.
Reginald S.
Rating:
5.0
Great Staff very helpful...
Dale W.
Rating:
5.0
The staff were very helpful and great to deal with....
Dale W.
Rating:
5.0
Customer did not leave a comment.
Timothy M.
Rating:
5.0
Customer did not leave a comment.
Ian M.
Rating:
5.0
Immaculate property. Very helpful and courteous personnel. Thank you, Mark for all of your help and time.
karen d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis G.
Rating:
5.0
I ended up at this location 15 miles out of my way, when the 1st location at 2309 Angel Oliva Senior St. did not have the trailer I rented, on hand.
Nilsa O.
Rating:
5.0
Customer did not leave a comment.
ALFRED D.
Rating:
5.0
Customer did not leave a comment.
Matthew C.
Rating:
5.0
Customer did not leave a comment.
Patrick S.
Rating:
5.0
Staff is very friendly and efficient, no complaints here!
seherzada S.
Rating:
2.0
Make sure the uhaul is in working condition and have enough staff members to fix the problem, the truck had a dead battery and I had to go and purchase the battery and help install it! Pickup was at 9 am and we did not leave until almost noon and had to reschedule my movers for a later time as they were supposed to be at my home at 10:30am. Just an all around mess.
Audrey S.
Rating:
5.0
Stephanie was wonderful and very helpful!
Van W.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
Customer did not leave a comment.
Stefanie L.
Rating:
5.0
Customer did not leave a comment.
david C.
Rating:
5.0
Customer did not leave a comment.
Allan C.
Rating:
5.0
Continue doing what you do. 5stars
Todd B.
Rating:
3.0
Customer did not leave a comment.
george D.
Rating:
5.0
Amazing service both on the phone and at the pickup and drop off location... very Friendly and quick service from both locations... will definitely use again..
CANER B.
Rating:
4.0
Customer did not leave a comment.
John N.
Rating:
5.0
The manager I believe his name was Mark Parker. Absolutely amazing and very kind and helpful. This was my first time using U-Haul and it was such an easy and pleasant experience! Outstanding!
Holly C.
Rating:
4.0
I left the fuel tank WAY above what was required and you still charged me for 11 extra miles!! What a rip off. So now you have move gas and more money on miles even though YOU miscalculated the milage. I went from the uhaul to old house straight to new house then to uhaul facility. You guys always try to get the last dollar from people just trying to move.
Alicia S.
Rating:
1.0
The individual who handled my registration was incredibly rude and unfriendly.
Michelle L.
Rating:
5.0
Nothing, service was awesome, both renting and returning.
Cornelia W.
Rating:
5.0
Keep up the good customer service.
Tyler M.
Rating:
2.0
"Nothing I can do for you" attitude.
Patrick D.
Rating:
5.0
Improve parking
BENJAMIN M.
Rating:
3.0
Customer did not leave a comment.
John K.
Rating:
1.0
I was running behind and got a voicemail saying that they were going to give my reservation to someone else calling looking for one if I didn't call back within 15 minutes. However, the lady was very nice when I got there. As she was doing paperwork the lady who they were trying to give my reservation to showed up and her response to the other lady was “she beat you to it.†It was very uncomfortable. When I got to the car the seat position handle was broken and being 5'2 I could not reach the pedal. I had to sit on the edge of the seat and was unable to wear a seatbelt. The lady working tried to fix it and could not so I took off as is hoping the movers waiting for me could fix it. They couldn't. I am five months pregnant and had to drive a uhaul truck with no seatbelt. When I returned and told the lady that I was unable to get it moved forward, her response was “well the only thing I can do for you is give you a free storage unit.†I thought that was pretty ridiculous considering we had a conversation upon pickup stating that I was moving all of my stuff out of my storage unit and that I was happy to finally get everything out into my apartment. There was also a problem with the air conditioning and she had mentioned that previous renters had mentioned something about it not working as well. Pretty horrible customer service I'd have to say.
Samantha N.
Rating:
5.0
Stephanie is the owner, she was so helpful, she made things very easy!
Anne C.
Rating:
5.0
Customer did not leave a comment.
John W.
Rating:
3.0
The A/C was not working,
YOGI P.
Rating:
4.0
I only wish I would have been assigned to the location I picked during my online reservation. It sort of threw off my planning timeline but whatev.
Chalette D.
Rating:
5.0
Front window could of used a cleaning on the inside, other than that the truck was fine.
Kevin H.
Rating:
5.0
Stacey was fantastic! A real gem!
DANIEL S.
Rating:
5.0
Wooow Excellent Service thank Ms. Herrera
Alexis F.
Rating:
3.0
Customer did not leave a comment.
cole A.
Rating:
5.0
Customer did not leave a comment.
Lakeisha L.
Rating:
5.0
Customer did not leave a comment.
STEPHANIE H.
Rating:
5.0
Customer did not leave a comment.
Gordon R.
Rating:
5.0
Customer did not leave a comment.
Mohamed A.
Rating:
5.0
Customer did not leave a comment.
Kimberly J.
Rating:
5.0
Customer did not leave a comment.
Gordon R.
Rating:
5.0
Customer did not leave a comment.
Courtney Z.
Rating:
4.0
Batch the toll charges and don't send threatening emails about charging for them.
Brodale Z.
Rating:
3.0
I would have given an Excellent rating, but they messed up. The main person running the place was very professional, nice, and did a great job. The person that processed my return was nice, but she didn't seem to care about the problem I'm reporting here. The day I picked up the truck, I called and asked what was the latest time I could return the truck that same day. The employee quickly said 'we close at 5'. I asked if there was an overnight return option, she sounded annoyed and said 'we close at 5'. So I got up early to return the truck the next day out of my way, and I see 24/7 return signs posted right by the drop off area. How did the employee not see or know that when she works there daily? She sounded annoyed on the phone, and I am annoyed that her ignorance or lack of interest in her job made me waste 2 MORE hours moving. I will go to the Gandy Uhaul store next time because of this.
James E.
Rating:
5.0
Stephanie was friendly and professional. Great representative of U-Haul.
David L.
Rating:
5.0
Customer did not leave a comment.
Woodrow J.
Rating:
3.0
Uhaul personnel told me that I had more days with the truck , now I'm getting charged extra