Customer Reviews for U-Haul Moving & Storage at Main St

2,420 reviews

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Hopeton C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

The service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

muthanna H. 
Rating:
5.0

Rodney S. was an excellent customer service agent. He answered all my questions, offered other rental options to the customers behind me in line and they accepted his suggestions. A job well done.

Mary O. 
Rating:
5.0

I want to commend the young man who assisted me well mannered, able to multitask, uhal should be very happy they have this young man on there team.

Tamisha H. 
Rating:
1.0

Customer did not leave a comment.

cynthia c.  |  Overall Experience 
Rating:
5.0

So easy thank you again

Jamoi H. 
Rating:
5.0

The individual who helped me today was absolutely incredible. I believe his name was Patrick but he was the gentleman manning the desk by himself at 7:30 am on Saturday June 18th. He made my experience incredible by being kind, energetic and making sure I understood everything prior to leaving the lot.

GREGORY C. 
Rating:
3.0

Customer did not leave a comment.

Henri A.  |  Overall Experience 
Rating:
5.0

It's gets confusing when the vehicles are not parked in there correct spot according to the alphabet but overall the service was great

Sydone C. 
Rating:
4.0

The moving truck was very clean but some of the functions on the truck wasn't working probably.

david C. 
Rating:
5.0

Nothing, this location is always tops in customer service. Kudos to the entire team!

VANWERT A. 
Rating:
5.0

The lady was friendly, helpful, if I rent another it will be there,

Shelly A P. 
Rating:
5.0

Nothing. Excellent customer service by Shane

Frances O. 
Rating:
5.0

Rodney was the best!!!!

Tonyalee W. 
Rating:
1.0

Accuracy of information, transparency , better overall customer service. My experience with Uhaul has been horrible. An employee at the Main street location named Rodney has been selling me dreams for a few days. I keep asking him for email confirmation of the refund going back to card and he won't send it and ignores my messages when I text him.( he gave me his number) I have nothing in writing that says my refund is being processed. I'm so pissed off with this entire Uhaul experience top to bottom.

Franklin W. 
Rating:
5.0

Customer did not leave a comment.

LETITIA J. 
Rating:
5.0

Customer did not leave a comment.

Oneil B. 
Rating:
4.0

Customer did not leave a comment.

Chinyere A. 
Rating:
3.0

The windshield was covered with bugs when I picked it up. One headlight was out and we didn't know till it got dark. We needed a truck quickly and they were able to pick one up on short notice.

Ruth N. 
Rating:
5.0

The receiving agent was very respectful and helpful.

MICHAEL B. 
Rating:
5.0

All in all, very good and no problems. The Chevy Van I had, the only problem I could tell, I pointed out the sound of a loose pulley or fanbelt making noise. Other than that, no trouble/ no problems. Employees were very nice and helpful and vehicles were up to date and fairly new!! Thanks.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Efrain M. 
Rating:
5.0

...

micah W. 
Rating:
4.0

First of all there are 3 lock boxes and not 6 which nobody at customer service knows about. I was given lockbox 5 with code 2244 to pick my key up but found it was in lockbox 1 and the lock on it was nothing but letters ONLY! This made my 5 AM pickup impossible and had to wait till 7 AM which delayed/ruined my move out day as it did not go as planned. Hope this is fixed so that nobody else who is trying to pick the truck out of office hours just to start driving to other state to avoid traffic does not face the same issue.

Suyash N. 
Rating:
1.0

To improve your business at this location you need to start with removing that ignorant bastard that don't know his feelings and issues are suppose to be left at home, I'm heading to home Depot in the morning to rent a truck and will be going to home Depot from here on out. Sat in your establishment for 30 mins to return a vehicle and because I didn't want to communicate with the worker that threatened me the that instantly became an issue for me with the other worker. I'm not spending my money where I'm going to have issues with the people that's suppose to be helping me, a fake smile and hold in your issues goes a long way, in my field of work I have to do it every day to be able to rent your vehicle and pay my bills.

micah W. 
Rating:
5.0

Customer did not leave a comment.

Elise C. 
Rating:
3.0

You need to hire more staff. It is unfair to U-Haul and your customer to only have one employee working on a Saturaday.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Kerrian J. 
Rating:
5.0

Customer did not leave a comment.

rosalind C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Shadesia H. 
Rating:
5.0

Nothing just a tuneup in the trucks lol

MARIE C. 
Rating:
4.0

This truck had 100000 miles on it: the belts squealed, the engine pinged, the exhaust system was deafening. The ride was jolting and jarring. The truck has no acoustic treatment so the whole experience was noisy and tiring.

fred S. 
Rating:
5.0

Be more willing to help customer with locating vehicle and appreciation

Fredric G. 
Rating:
4.0

Should rethink reimbursing the customer when they put more gas in the vehicle than what they started out with. Because if we don't fill up where we started off with you will charge us.

Jessie J. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Customer did not leave a comment.

Yesenia C. 
Rating:
5.0

Always a wonderful experience at this location, great customer service, everyone always willing to go above and beyond!!

VANWERT A. 
Rating:
5.0

N/A

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Just too many customers for just 1 agent, although the agent was excellent in handling all customers with professionalism, courtesy, knowledge and friendliness, kudos to him!!

VANWERT A. 
Rating:
5.0

The staff was very helpful and kind.

gerscile W. 
Rating:
5.0

Online check-in was easy. Great service overall.

Tracy L. 
Rating:
1.0

The maneger has a very bad attitude. Very unprofessional

OSCAR A. 
Rating:
5.0

Everything was fine as-is to me. Staff was friendly and helpful.

joanne J. 
Rating:
5.0

Great job!

CORNELIUS P. 
Rating:
5.0

Good job

John G. 
Rating:
5.0

Customer did not leave a comment.

Shamea M. 
Rating:
5.0

There's nothing to be done excellent service and will continue to use and will recommend to anyone who will listen to me thank you for your service

maria T. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
1.0

Give customers clean vehicles,and make sure that they don't have any maintenance issues(my tire pressure light kept coming on) Thank You

SHAKOIA J. 
Rating:
5.0

Nice service and very kind people!!!👍

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
1.0

I was threatened by a worker because the other worker don't know his job, he's lucky I didn't call Hartford police and charge him. I don't care where you're from, when you're at work you should be at nothing but your best and your worker wasn't. So glad the supervisor stepped in, I promised my daughter I would stay away from her loosing me. When I'm spending my money, I want no one disrespecting me or it telling me I'm lucky he's at work. Seems like I need to find other truck rentals for my business. The ladies there are amazing, that one guy is HORRIBLE!!

R W. 
Rating:
5.0

Could not do mobile check in I kept getting an error message so I had to go inside

Jonette P. 
Rating:
5.0

Excellent customer service and support

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

Always a great experience renting from this store!

Robert N. 
Rating:
5.0

I arrived early and during a busy time. Rodney gave me directions where to park and got me unhooked, checked in, and on the way quickly. I would definitely use this location again.

Peter D. 
Rating:
4.0

The clerk was a very pleasant surprise and strict to the point on what I need to do ,to mske my rental experience a pleasant and easy to do before try ofc the lot.

JOHNNIE D. 
Rating:
5.0

Customer did not leave a comment.

YANNICK F. 
Rating:
5.0

Staff was extremely friendly, caring, courteous and professional. 👍🏾👍🏾👍🏾

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

LEONIE W. 
Rating:
5.0

I experienced great customer service from the entire team!

Yvette M. 
Rating:
5.0

I don't have any improvements just kudos to your UHaul Team members. The entire experience from start to finish was great; I would definitely use your company and this location in the future. Thank you so much for a wonderful experience. I wish I had written down everyones names; I remember Cindy as one of your customer service reps and she was wonderful. The original person I called and spoke with on Saturday when I originally reserved the vehicle was also very helpful and very competent. Thank you again!

Leah D. 
Rating:
2.0

Not well trained not confident how to correct mistakes , when I met shawn was great service and costumer oriented.

ALI I. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN T. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
4.0

Customer did not leave a comment.

curtis C. 
Rating:
5.0

Customer did not leave a comment.

Oshane L. 
Rating:
5.0

keep up good job

karen S. 
Rating:
5.0

Staff were friendly and helpful!

Dominique R. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Dawne G. 
Rating:
5.0

Customer did not leave a comment.

Justice T. 
Rating:
5.0

Not a thing we have no complaints excellent service

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

DELORES B. 
Rating:
5.0

Customer did not leave a comment.

Mickala B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA A. 
Rating:
5.0

Customer did not leave a comment.

Magde M. 
Rating:
3.0

Customer did not leave a comment.

FELIX R. 
Rating:
5.0

Get Uhaul trucks that have front wheel or all wheel drive. Burns less fuel and the trucks don't sound like they're struggling when driving.

michael B. 
Rating:
1.0

Answering phone calls here instead of being on hold for a long time And making sure they know what they are doing because they over charged me for services

Jackeline C. 
Rating:
4.0

Customer did not leave a comment.

CHIMERE C. 
Rating:
5.0

Very friendly staff!!

shalinda W. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Excellent Customer Service

robin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Sean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.

Omarian m.  |  Overall Experience 
Rating:
5.0

Office was great

CRYSTAL F. 
Rating:
4.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Derri P. 
Rating:
5.0

Customer did not leave a comment.

Iris O. 
Rating:
5.0

Both locations were fantastic!!

Meg A. 
Rating:
3.0

Some of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.

Migdalia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shauntelle C. 
Rating:
5.0

Nothing. Service was great store was clean.

JOHN C. 
Rating:
5.0

I really appreciated staff making sure some of the minor inconveniences were taking care of ..

Omarian m.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

SAMANTHA A. 
Rating:
5.0

Customer did not leave a comment.

Rosalind C. 
Rating:
5.0

The guys were knwoledgible and helpful and provided exactly what I needed. Kudos to you

MARK M. 
Rating:
4.0

Customer did not leave a comment.

calvin m.  |  First Impressions 
Rating:
4.0

Lights out for in hallway

Akwan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre S.  |  First Impressions 
Rating:
2.0

A lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff

Gisele s.  |  Overall Experience 
Rating:
3.0

1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.

Loris W.  |  First Impressions 
Rating:
4.0

I had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.

JOYVETTE F.  |  Overall Experience 
Rating:
1.0

Stole my belongings

Sheba P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John E.  |  Overall Experience 
Rating:
2.0

I moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.

MARY T.  |  Overall Experience 
Rating:
3.0

I just didn't like how they setup their monthly payments

craig p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMELIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley m.  |  Overall Experience 
Rating:
5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Andrea J.  |  First Impressions 
Rating:
5.0

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

john s.  |  Overall Experience 
Rating:
3.0

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

james n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

savannah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winnifred W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie M.  |  Overall Experience 
Rating:
5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  First Impressions 
Rating:
5.0

None

Ian T.  |  First Impressions 
Rating:
4.0

I like the policy there.

dorothy c.  |  First Impressions 
Rating:
5.0

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Alana M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

czarina s.  |  First Impressions 
Rating:
3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Alvin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AQUANNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHaULASSIE M.  |  Overall Experience 
Rating:
5.0

The manager was so kind, gracious and very helpful with me. Thank you!

ZIANNI S.  |  First Impressions 
Rating:
5.0

Great place will use again someday thank you

Gregg H.  |  Overall Experience 
Rating:
5.0

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Karima W.  |  Overall Experience 
Rating:
5.0

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Laura R.  |  First Impressions 
Rating:
4.0

Great customer service

Emmanuel O.  |  First Impressions 
Rating:
5.0

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  First Impressions 
Rating:
4.0

Staff was very helpful

Andre S.  |  First Impressions 
Rating:
4.0

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

andrea k.  |  Overall Experience 
Rating:
1.0

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

GLENFORD H.  |  Overall Experience 
Rating:
5.0

The service was good

Carolyn L.  |  Overall Experience 
Rating:
5.0

Excellent staff and managers great place to store.

Alfonso Z.  |  Overall Experience 
Rating:
4.0

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Darrek K.  |  Overall Experience 
Rating:
1.0

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Joy B.  |  Overall Experience 
Rating:
1.0

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

ariana g.  |  Reservation 
Rating:
5.0

Everything was very clean and the truck was there on time.

dawn p t.  |  Overall Experience 
Rating:
1.0

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

Suman R.  |  Overall Experience 
Rating:
5.0

The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.

dawn p t.  |  Reservation 
Rating:
5.0

I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU

KAREN G.  |  Overall Experience 
No reviews have been submitted for this location.

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